Total 367 research associate job vacancies in bengaluru

Marketing & Sales Executive

Welcome to Pilot Machinery Corporation, a premier destination for high-quality machinery solutions catering to diverse industries and needs.

At PMC, we pride ourselves on being more than just a machinery provider; we are a trusted partner in innovation, service, and productivity. Whether a seasoned professional or a budding entrepreneur, we offer a comprehensive range of machinery tailored to meet customer requirements. We are customer-obsessed, driven by people who are passionate to serve the Indian market, while plunging ourselves into new heights by working hard & playing hard. We recognize the value of street-smart, tech-savvy individuals and are on the hunt for them, so that we can grow the company while also growing the people involved. People like working with us because they are given the opportunity to thrive and learn real-world, hard skills which can be applied in every facet of life. Read further if you believe yourself to be a good fit.

The selected candidates for this position will excel at creating, closing, and managing new business leads. You will use online or offline methods, or a combination of both to perform market research, find new leads and convert them to customers. The job will involve traveling to various parts of Bangalore and outstation to meet with and close customer sales but also involves reaching customers through online/digital methods (we leave freedom to you in finding the right customers, but we also have 100s of enquiries/potential leads for you to begin with). As we have a wide range of customers, you will be a part of a multi-lingual and street-smart sales team with a niche yet extremely valuable set of life and negotiation skills. The job is largely on-field and will sharpen your negotiation and sales skills by exposing you to clients from various walks of life, while earning a competitive, performance-based stipend based on industry standards. Basically, the more people you convert, the more you earn and learn. The larger the sale, the more you gain. Furthermore, you will be responsible for strategising an online Social Media Strategy across platforms including the website and LinkedIn.

You will be a part of a rapidly growing market with constantly evolving and innovative products. The machinery market is way more fun and interesting than what might meet the eye. This job can also be a perfect platform for a candidate to practice effective market research by really understanding the customer's journey, needs and wants, customer personas and touch/ pain-points. Furthermore, candidates interested in understanding the working of various machinery would hugely benefit from studying our wide product range of machines and get the opportunity to accompany and assist our service engineers when they visit clients for machinery repair & maintenance. In other words, this job entails a practical and real-life application of business marketing, planning & strategy.

Responsibilities

Use innovative and tech-savvy means such as Social Media strategy, SEO & Google Ranking for website, & LinkedIn strategy to create and convert leads

Take over all Social Media Handles - LinkedIn , YouTube, Instagram & Google - take our Social Media game to the next level

Meet and exceed sales targets

Visit popular industrial areas across Bengaluru in order to generate and convert leads

Travel all around Bangalore with one mission: to convert the client to a long term or short term customer.

Successfully create business from new and existing customer accounts

Manage negotiations with senior-level executives and local clients from large and small companies across Karnataka especially, and in some cases India too.

Build rapport and establish long term relationships with customers

Learn basic information about our machines and it's applications to help you sell. No detailed knowledge about this industry is required to excel at this job, but it definitely helps.

Use market research, traditional & modern marketing techniques to understand the customer better and strategise ways to grow the business.

Work as a professional, all-round, multi-skilled and lingual consultant of the company.

Qualifications and Education Requirements

Possess good communication skills and MUST speak Kannada

Should be a current student or graduate/post-graduate in any business management/ Bcom / MBA / Mech. Engineering fields. This post is suitable for someone in engineering/science field who may be looking for a switch/combination into a sales/business field, or who has a natural interest in the working of real-world application of various machines.

Should prefer to work in and thrive in a competitive performance based environment.

Candidate should possess negotiation skills and be street smart.

Preference given to candidates who are tech-savvy (social media, research, MS Excel, Powerpoint) , can speak Kannada, have a natural interest in our product range

Preferred Skills

Experience with social media management and content creation

Knowledge of SEO and digital marketing best practices

Other necessary and interesting information

This role was crafted specifically for college graduates seeking to gain exposure in real- world lead generation, and conversion. The candidates will be given the training, platform and opportunity to engage with prospective clients on-field and online.

We do have a space near Townhall , Blr with internet where you will be expected to report and work on your online initiatives from.

Keeping all the information above in mind, we crafted this role on a 4-month rolling basis. To be clear & specific, the candidate will start working for 4 months on a fixed monthly salary (to be negotiated during the interview) , where the first 30 days will be on strict probation. During the first month, based on initiative, performance, mutual satisfaction and attitude of the candidate, we will extend employment for the final 3 months, or terminate it.

Post 4 months, based on the candidate's initiative, performance, mutual satisfaction and attitude we will provide them the opportunity to convert to a full-time executive with a fixed salary and commission per conversion, other perks and benefits too. Please see our hiring process visual here.

The first week will be training and guidance, post which will begin on-field and personal initiatives.

Mon-Sat : 10-7pm minimum.

If this role is interesting to you, please reach out. Applicants can show their interest by emailing us at adit@pilotmachinery.co.in, expressing why they believe they would fit into this role and their CV

• Strong desire to learn along with professional drive
• Solid understanding of different marketing techniques
• Excellent verbal and written communication skills
• Excellent knowledge of MS Office
• Familiarity with marketing computer software and online applications (e.g. CRM tools, Online analytics and Google Adwords)
• Passion for the marketing industry and its best practices

Who are we?

Global money movement, simplified!

• Powering global payments across 7.5 billion bank accounts, 6 billion cards, and 2.1 billion wallets
• 121 banking partnerships, 210+ send countries, 140+ receive countries.

TerraPay is the pulse of global payments innovation. We're the bridge that connects people and businesses worldwide, empowering them to effortlessly send, receive, and manage money across borders. 

We have repositioned ourselves as a global money movement player that helps businesses manage their global payments for local payout needs through our extensive network. 

Regulated across over 30 diverse markets, TerraPay stands out as the sole payment provider with such a broad reach. We harmonize the complexities of global money movement, orchestrating seamless transactions that transcend borders and cultures. We are driven by a commitment to inclusion and fuelled by innovative technology, we're reshaping the financial landscape, ensuring that international transactions are secure, swift, and hassle-free. Join us in simplifying global money movement with TerraPay.

What do we stand for?

At TerraPay, we stand for innovation, efficiency, and the relentless pursuit of excellence in the payments industry. Our commitment is to deliver seamless financial interactions, enhance global connectivity, and drive transformative changes in the way people and businesses exchange funds. We place a strong emphasis on trust, security, and collaboration, ensuring that our clients and partners experience world-class financial services with unmatched integrity.

Job Mission:

We are seeking a dynamic and proactive Associate to join our Business Operations team in Bengaluru (Bangalore). The successful candidate will be responsible for managing financial operations, ensuring the smooth processing of transactions, enhancing service quality, and engaging with customers through various communication channels.

Key Responsibilities:

• Monitor financial transactions to ensure seamless processing and delivery.
• Enhance the quality of services by analysing transaction data and implementing.
• Manage day-to-day operations to guarantee efficiency, quality, and adherence to regulations.
• Engage with customers through calls, emails, and messaging systems to address inquiries, resolve issues, and provide assistance as needed.
• Collaborate with cross-functional teams, including Customer Support, Product Development, Analytics, Compliance, and sales, to optimize operational efficiency and customer satisfaction.
• Maintain accurate records of transactions, customer interactions, and operational activities.

Additional Responsibilities:

• Act as an independent contributor, overseeing Key Account Operations with minimal supervision.
• Take ownership of assigned tasks and projects, demonstrating initiative and accountability in delivering results.

• Excellent communication skills, both verbal and written, with the ability to interact confidently and professionally with customers and internal stakeholders.
• Bachelor’s degree in business administration, Finance, or related field.
• 1 to 3 years of professional experience in financial operations, transaction monitoring, or a similar role, preferably in the fintech or payment industry.
• Ability to work independently and collaboratively in a fast-paced environment, prioritizing tasks effectively and meeting deadlines consistently.

• A competitive compensation package, including performance bonuses.
• Join a global team with members from 45+ different nationalities spread across 5 continents.
• Enjoy 25 days of annual leave in addition to 8 bank holidays.

Why TerraPay?

Joining TerraPay means becoming a part of a progressive team that's shaping the future of payments. We offer a collaborative environment that values diversity, fosters growth, and encourages innovation. As an Associate – Business Operations, you'll play a pivotal role in enabling seamless financial interactions worldwide. Elevate your career and be a catalyst for global financial transformation with TerraPay.

We're looking forward to welcoming you aboard! Follow us on social media: LinkedIn | Twitter | Instagram

- Ensuring I understand our Core Purpose and the role I play in delivering this
- Role modelling the Tesco values and leading by example in what I do and how I behave
- Understanding the part I play in delivering our key metrics and performance measures
- Delivering all relevant critical metrics consistently and to agreed quality and reliable service standards
- Handing and resolving first line contact and queries via written communication channels
- Handling first line contact efficiently; to minimize any impact to customers and colleagues and deliver strong NPS scores
- Delivering my own personal objectives; preparing for and participating fully in everyday and structured conversations with my colleagues and manager
- Knowing and maintaining my knowledge of work processes and sharing that knowledge freely with others
- Using my continuous improvement skills to look for and raise opportunities to improve processes and practices in the business and embrace change
- Continually developing my skills to be the best I can be in my role
- I ensure that all open tickets are closed to agreed timescale
- I am expected to work in roster shifts to support customer queries
- Responsible for completing tasks and transactions within agreed metrics- Solves problems by analyzing solution alternatives

- Ensuring I understand our Core Purpose and the role I play in delivering this
- Role modelling the Tesco values and leading by example in what I do and how I behave
- Understanding the part I play in delivering our key metrics and performance measures
- Delivering all relevant critical metrics consistently and to agreed quality and reliable service standards
- Handing and resolving first line contact and queries via written communication channels
- Handling first line contact efficiently; to minimize any impact to customers and colleagues and deliver strong NPS scores
- Delivering my own personal objectives; preparing for and participating fully in everyday and structured conversations with my colleagues and manager
- Knowing and maintaining my knowledge of work processes and sharing that knowledge freely with others
- Using my continuous improvement skills to look for and raise opportunities to improve processes and practices in the business and embrace change
- Continually developing my skills to be the best I can be in my role
- I ensure that all open tickets are closed to agreed timescale
- I am expected to work in roster shifts to support customer queries
- Responsible for completing tasks and transactions within agreed metrics- Solves problems by analyzing solution alternatives

- Creating merchandise layouts for Tesco stores
- Following our Business Code of Conduct and always acting with integrity and due diligence
- Identifying operational improvements and finding solutions by applying CI tools and techniques
- Responsible for completing tasks and transactions within agreed KPI's
- Knows and applies fundamental work theories/concepts/processes in own areas of work
- Planning micro or macro layouts and adj
- Following the defined Quality Assurance Processes and framework

- Ensuring I understand our Core Purpose and the role I play in delivering this
- Role modelling the Tesco values and leading by example in what I do and how I behave
- Understanding the part I play in delivering our key metrics and performance measures
- Delivering all relevant critical metrics consistently and to agreed quality and reliable service standards
- Handing and resolving first line contact and queries via written communication channels
- Handling first line contact efficiently; to minimize any impact to customers and colleagues and deliver strong NPS scores
- Delivering my own personal objectives; preparing for and participating fully in everyday and structured conversations with my colleagues and manager
- Knowing and maintaining my knowledge of work processes and sharing that knowledge freely with others
- Using my continuous improvement skills to look for and raise opportunities to improve processes and practices in the business and embrace change
- Continually developing my skills to be the best I can be in my role
- I ensure that all open tickets are closed to agreed timescale
- I am expected to work in roster shifts to support customer queries
- Responsible for completing tasks and transactions within agreed metrics- Solves problems by analyzing solution alternatives

- Ensuring I understand our Core Purpose and the role I play in delivering this
- Role modelling the Tesco values and leading by example in what I do and how I behave
- Understanding the part I play in delivering our key metrics and performance measures
- Delivering all relevant critical metrics consistently and to agreed quality and reliable service standards
- Handing and resolving first line contact and queries via written communication channels
- Handling first line contact efficiently; to minimize any impact to customers and colleagues and deliver strong NPS scores
- Delivering my own personal objectives; preparing for and participating fully in everyday and structured conversations with my colleagues and manager
- Knowing and maintaining my knowledge of work processes and sharing that knowledge freely with others
- Using my continuous improvement skills to look for and raise opportunities to improve processes and practices in the business and embrace change
- Continually developing my skills to be the best I can be in my role
- I ensure that all open tickets are closed to agreed timescale
- I am expected to work in roster shifts to support customer queries
- Responsible for completing tasks and transactions within agreed metrics- Solves problems by analyzing solution alternatives

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Accounting

Travel Percentage :

0%

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. 

About the Team:
 

• Retirement BPaaS provides services to U.S based Third Party Administrators in managing day to day Recordkeeping operations and Year End Annual Administration & Reporting of Defined Contribution plans.
• Services are catered to FIS Retirement clients via FIS Retirement Products.  
   

 What you will be doing:
 

• This Specialist role will be responsible to handle High Complex research, reporting and special processing of retirement plan activities, including plan changes and modifications.
• Work closely with a group of less tenured plan administration staff on recordkeeping activities as assigned.

Process Management:
 

• Support meeting Service Level Agreements for TAT, utilization, productivity & quality.
• Maintain and analyze MI associated with all SLAs and circulate reports/ dashboards as required.
• Effectively suggest and schedule shift rotation and leaves to meet capacity per shift.
• Ensure compliance with external and internal audit and confidentiality/ regulatory requirements.
• Review, research and provide feedback on processing discrepancies/ errors to prevent recurrence.
• Participate and transfer information to all associates on a timely basis via regular team meetings per responsibility assigned.
• Support New Hire on-boarding process Work with internal FIS departments to research issues related to applications and support of the client.
   

Knowledge Transition & Process Improvement:
 

• Build strong understanding of core systems and how they work together.
• Build strong partnerships with the US based team to anticipate requirements and deliver to dynamic operational and workload needs.
• Handle the transition of work from client/ on-site center to India and work with the on-site team to improve workflow SOPs, quality, skills and productivity for the operations.
• Contribute to implementing and enhancing the policies and procedures for knowledge management.
  Analyze existing systems and processes to identify gaps and opportunities for cost/ quality/ process improvements.

Processing Tasks:
 

• Responsible for processing certain tasks (as per SLAs) that requires a higher level of experience and detail orientation due to the complexity, risks and customer interaction associated with such tasks.
• Participant in Testing per business require and submit detailed and concise test results.
• Communicate and follow-up with clients via email.
   

What you bring: 
 

Skills and Knowledge / Experience:
 

• 5-8 year of Industry experience primarily in US Retirement Domain.
• Hands on experience of working in FIS OMNI & EXPAG application
• Strong understanding of concepts and terminology of financial services industry, especially in Retirement (DB & DC).
• Record-keeping Prior experience in knowledge transition is essential.
• Prior experience in leading a team of approx. 5 - 10 FTE is essential.
• Hands-on experience in handling Metrics, Volumes and other SLAs (including escalations) is required.
• Well versed with MS Office applications (Word, Excel & PowerPoint, Teams, etc.).
• A ‘can-do’ attitude and the ability to work in a team environment and adapt to change is essential Willingness to work in shifts.
   

Additional Notes (Desirable):
 

• Typical systems utilized could include FIS workflow software, FIS financial record keeping software, and other business applications as necessary.
• Previous experience in processing and experienced in FIS OMNI applications would be a significant plus.
• Ability to provide positive constructive feedback to co-workers as assigned by Management.
• Should be a dependable resource with a willingness to work stretched hours (if required).
• Moderate understanding of the OMNI and EXP AG applications (desirable).
   

What we offer you:
 

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities.
• A broad range of professional education and personal development possibilities – FIS is your final career step.
•  A competitive salary and benefits a variety of career development tools, resources and opportunities.
• With a 50-year history rooted in the financial services industry, FIS™ is the world's largest global provider dedicated to financial technology solutions.
• We champion clients from banking to capital markets, retail to corporate and everything touched by financial services.
• Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries.
• Our technology powers billions of transactions annually that move over $9 trillion around the globe.
• FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index.
• FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients.
  
  For specific information on how FIS protects personal information online, please see the FIS Online Privacy Notice.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

The Associate Director contributes, and further develops, professional and technical skills to the highest level on all projects they contribute to or undertake. They also support the development and training of leading-edge technical skills and understand how to practically apply them in ways that add value to AECOM and its clients.

Safety for Life

• Comply with the AECOM Safety, Health & Environment (SH&E) policy by adopting work practices that support SH&E programs; taking reasonable care for own health and safety and that of others; seeking guidance for all new or modified work procedures; ensuring that any hazardous conditions, near misses and injuries are reported immediately; and participating in meetings, training and other SH&E activities as required.
• Ensure that effective policies and processes are in place and that employees are in compliance with requirements.

Technical/Professional Expertise

• Analysis and conceptual to detailed design of dams
• Inspection, investigation and condition assessment of existing dams
• Construction support services including inspection of works, evaluation of quality control and quality assurance data and construction reporting
• Preparation of tenders and proposals
• Possess and demonstrate solid functional and/or technical knowledge, skills and abilities specific to role/level and applies them effectively in connection with business goals.
• Develop, maintain and retain the highest standard of professional and technical skills.
• Keep abreast of current industry issues and best practices to enable continual alignment and improvement.
• Act as a technical expert in the related discipline field to develop and share knowledge with other employees.
• Have extensive experience in writing and presenting internally and externally.
• Lead project reviews and lessons learned sessions.
• In conjunction with other Technical Directors, Associate Directors, and Principal Professionals, plan and allocate available resources for projects and/or assignments.
• Fully conversant and experienced in multi-discipline project delivery.
• Manage risk and opportunities on all assigned projects.
• Provides technical engineering leadership, on projects, through input including review and verification. 
• Project and design management excellence.
• Undertake design management roles in multidisciplinary projects, ensuring integrated design through effective communication and coordination with other disciplines
• Analysis and review of relevant planning documents to scope planning requirements, develop planning methodologies and advise on key information to support required approvals.
• Provides technical inputs for design and planning projects including asset management and reporting, appropriate to the level of the study.

 

 

 

Client

• Lead the implementation of the Client Promise across large projects and teams.
• Establish and maintains effective relationships with clients/customers, gains their trust and respect and makes the connection to AECOM service offerings and enables positioning for future opportunities.
• Manage, identify and contribute to the improvement to processes, work practices, and overall client experiences and implement sustainable changes to deliver improved services.
• Ability to understand clients’ needs and challenges and is passionate about solving clients’ problems providing innovative and practical solutions to meet their expectations.
• Is dedicated and takes ownership of meeting the expectations, requirements, and agreements of external and internal clients/customers, and acts with them in mind.
• Liaise and communicate effectively with clients on business development activities and during project implementation.
• Maintain a professional image on behalf of the company at all times when dealing with internal and external clients.
• Participate in client feedback to develop an improved client experience and repeat work.
• Works with a long-term perspective to address clients’ problems.

Financial/Project Management

• Responsible for the financial performance of the team, by managing and monitoring effectively all financial indicators.
• Takes responsibility for delivery of individual projects including technical quality, budget, and programme
• Communicates and successfully engages others on competing organisational priorities.
• Ensure delivery of projects in accordance with AECOM’s Project Delivery Framework requirements.
• Raise concerns with AECOM staff and management on projects that appear to not be meeting their project management objective, particular with respect to milestone dates, financial performance, and quality.
• Set and clearly communicates goals and targets for self, team, and stakeholders.
• Obtain certification as Project Manager for AECOM, including ePM.
• Ensure that all relevant Quality Assurance procedures are followed whilst understanding the importance of adherence to Quality Assurance Standards.
• Identifying and acquiring necessary project resources, managing staff forecast.
• Responsible for ensuring that programme and profit objectives are met and assist with project reporting, billing and the submission of variations in a timely manner.
• Review and approve other project managers’ submissions.
• Effectively manage AECOM projects against company standards/guidelines.

Business Development

• Deliver on the strategic business plan for the relevant business line to ensure key strategic objectives are achieved.
• Actively participate in business and strategic planning activities to identify opportunities to sustain the growth of the business in the short, medium and longer-term.
• Take the lead with “cross-selling” to leverage opportunities between business units, services line(s) or the regions and identify opportunities for extending existing contracts.
• Identify and develop new business development initiatives including engagement with external clients and prospective clients.
• Look ahead to understand and define future technology requirements and support delivery/budget and resourcing needs.

Leadership

• Set an example of integrity, trust, and performance. Acts ethically and models the AECOM Purpose and Core Values. Perseveres and demonstrates strategic thinking and influence skills.  As appropriate to the role, sets a vision for the future that inspires and motivates others.
• Inspires the creative process of others, actively soliciting and using ideas from members of the team/group.
• Is candid, compassionate and respectful in all interactions.
• Completes AECOM responsibilities (e.g. P+R, ePM, compliance) and holds others accountable for doing so.
• Identifies specific areas that can benefit from significant improvements and leads implementation with confidence and understanding.
• Contributes to the development of other professional employees including their technical skills.
• Mentor less experienced staff in their development and assist them in professional accreditation where appropriate.
• Lead in the use of company systems and procedures and ensure they are followed by the team.
• Lead and support the communication of team capabilities and accomplishments.
• Ensure resource tracker is populated and updated weekly to reflect forward workload of your team.
• Assist/manage the recruitment, induction, and training of the right people as team members to ensure they quickly become competent and productive in their roles.
•  

• Generating leads.
• Maintaining relationships with clients.
• Assisting in the sales process.
• Contributing to the development of business growth.
• Maintaining client information in the CRM database.
• Assist the managers in day to day business activities

- Identifying operational improvements and finding solutions by applying CI tools and techniques
- Responsible for completing tasks and transactions within agreed KPI's
- Knows and applies fundamental work theories/concepts/processes in own areas of work
- Responsible to track and own end to end journey of a product setup right after the range sign off until the products are ordered for the launches; this includes teams like Buying; Supply Chain; International Hubs; Central operations team; Trade planning; Merchandise planning; Suppliers and Supplier Induction team in Finance
- Provide clear actionable insights to the buyers on the range launches which in turn helps them make decisions for a successful product launch
- Partnering with suppliers and hubs to gather all product details required to enable the overall setup of products in Tesco's systems and flag any issues that might lead to delays of a product launch
- Responsible for accurate range plan maintenance to enable buyers for effective range building and reporting helping buyers with better planning for new range building
- Build and develop strong working relationship with Buyers; Suppliers; Hubs and wider Commercial teams to support and deliver on subcategory plans for their respective launches
-Identifying opportunities for process improvement and efficiency in data analysis and reporting

Following our Business Code of Conduct and always acting with integrity and due diligence and have these specific risk responsibilities:

Identifying operational improvements and finding solutions by applying CI tools and techniques - Responsible for completing tasks and transactions within agreed KPI's - Knows and applies fundamental work theories/concepts/processes in own areas of work - Understand business automation requirements and devise an automation approach to ensure consistent usage and user experience - Deliver bug free and on-time automation solution delivery with low cost rapid delivery solutions - Complete Testing and User Acceptance Testing for automation solutions as per the agreed exit criteria - Monitor Solution Runs and Incident Management as per agreed SLAs - Perform Code Reviews for all solutions before deploying to production - Provide frequent and relevant updates to all relevant people and teams at all times - Support & maintain Infrastructure for Digital solutions, like version upgrades, setup, server patching, licensing etc. - Deliver Change Requests received from users for all live automation solutions - Adhere to norms, guidelines and practices laid out for RPA and other Digital solutions at all times - Prepare and provide documentation for all automations solution delivered - Staying abreast of technology trends to drive industry best practices and advise on trends for adoption that benefit COE and Business - Understand the Continuous Improvement principles at Tesco and work in accordance with the same - Adhere to the weekly work schedule to ensure process delivery - Actively participate in team meetings and knowledge sharing sessions - Contribute to Digital Academy by building Knowledge base/reusable assets - Live the Tesco value of‘We treat everyone how we like to be treated and "No one tries harder for customers" everyday.

Skiils:

- Partner with stakeholders to achieve shared success - Strong focus on delivering customer delight - Build strong relationships with colleagues - Work with integrity & inspire confidence in others

- In depth understanding of supplier operation processes needs
- Builds on Tesco processes and knowledge by applying CI tools and techniques.
- Responsible for completing tasks and transactions within agreed KPI’s.
- Solves problems by analyzing solution alternatives.
- Working with internal and external stakeholders to optimize end-to-end supplier on-boarding process.
- Data management - data gathering; validation and integration.
- Supporting on long term strategic decisions with Tesco and our supplier partners
- Ensure all documentations are reposited accurately to remain audit compliant.
- Adhering to all Tesco policies; storage and handover protocols and successfully completing all my training so that I have zero GSCOP breaches.
- Work with lead & manager to understand process gaps and work out mitigation solutions for the same.
- Provide real time and constructive feedback to the colleagues in the team and support them with data accuracy.
- Work closely with the suppliers and stakeholders to ensure timely onboarding of the suppliers; address any issues or concerns; and maintain strong working relationships.
- Proactively escalate issues as and when required to minimize impact on business operations.
- Participate in regular meetings and communication with stakeholders to provide updates; address concerns; and drive key priorities.
- Assist in the preparation and presentation of performance reports highlighting key metrics; trends; and opportunities for improvement.

Laundryheap is an award-winning and industry-leading startup that is revolutionizing laundry and dry cleaning. We collect, clean, and return customers' items in as little as 24 hours, often making us the fastest in our industry.

Headquartered in the UK, our service is available in 12 international markets, and we’re currently in the process of expanding further across Europe, Asia, and North America.

We are now looking for an energetic and detail-oriented individual with fluent French speaking skills to work for us in our overseas office (Bengaluru, India). As we are an international brand working with different time zones, we require the potential candidate to be flexible to work in shift patterns.

You’ll make a difference:

You will be responsible for communicating with customers and ensuring that an appropriate response/solution is given to all issues, concerns, questions and compliments to guarantee customer satisfaction and brand loyalty.

Your responsibilities include, but are not limited to:

• Responding accurately and timely through all communication channels, including email / live chat.
• Maintaining customer contact for all conversations escalated.
• Ensuring high standards of tone and language in all written and verbal communications to customers and internal stakeholders.
• Acting as an ambassador for Laundryheap, using knowledge of the organization / our offerings to promote Laundryheap positively at any given opportunity.
• Liaising with all stakeholders to resolve customer complaints in the most efficient and effective manner, referring issues using correct escalation procedures.
• Creating invoices through the online ordering system.
• Achieving relevant KPIs that allow us to drive business results and improve the overall customer experience.
• Planning, prioritizing and maintaining a busy workload efficiently, whilst ensuring excellent customer satisfaction is maintained throughout the year.
• Working closely with account managers to ensure the customer’s needs are exceeded and feedback is communicated to all stakeholders.

Minimum Skills Required:

• Excellent written and verbal communication, impeccable spelling and grammar both in English and French.
• Relevant years of experience should be between 2-5 years.
• Prior experience with Intercom or any other relevant software.
• Email / live chat customer support experience.
• Proficient Google sheets skills.
• Experienced in the investigation of quick resolution and escalation.
• Former experience in a fast pace tech start-up would be a plus.
• To-do attitude and problem-solving state of mind.
• Customer-orientated.
• Any extra European language will be considered an asset.

Work Schedule and Patterns:

• 9-hour shift (8 working hours)
• 5 days a week (2 week-offs based on rota)
• Rotational Shifts
• Office-based role

Note:

• Candidates who have a valid work visa to work in India can only apply for the role.
• Immediate joiners are preferred.

We love to work with ambitious, proactive people who have a can-do attitude and are confident decision-makers. So, if this sounds like you, take this opportunity and apply to join the International Laundryheap Team today!

Annotation drives AI’s capabilities.

Industries across the board are embracing AI, and the backbone of this revolution is accurate data labeling (data annotation). As an AI Tutor - Expert Annotator, you will not just be performing routine tasks; you are a meticulous specialist ensuring the highest quality of data markup. In this role, you help pave the way for more reliable and responsible AI models by laying the groundwork through precise annotation.

Responsibilities:

• Accurately label and annotate data following comprehensive project guidelines.
• Make justified decisions on ambiguous content by applying critical thinking to preserve the integrity of the dataset. 
• Actively collaborate with team members to discuss and resolve ambiguities, align on best practices, and enhance project outcomes.
• Consistently adhere to established data labeling standards and protocols, ensuring the highest quality and reliability of data.

Our ideal candidate:

• Has great command of English: advanced (C1) / proficiency (C2) / native level.
• Has a keen eye for detail: precision is paramount in data labeling.
• Is a dedicated performer who recognizes the importance of even routine tasks.

• Be part of a significant project for a leading technology company, making a substantial impact on the future of AI.
• Enjoy the flexibility of a part-time, remote role that accommodates your schedule.
• Try your hand at an AI project and enrich your portfolio with new experiences.