''We’re looking for an SAP Datasphere Specialist who thrives in a collaborative, innovative environment and has a passion for transforming data into valuable insights. You will play a key role in shaping our data strategy and ensuring that our SAP Datasphere systems are running smoothly, securely, and efficiently. You’ll work alongside cross-functional teams, helping to craft solutions that directly impact our business goals. If you're someone who enjoys solving complex challenges and guiding others in their journey with data, this could be the perfect opportunity for you!''
 

Key Responsibilities:

Data Management and Strategy

• Building Smart Data Strategies: You’ll help design and implement strategies that ensure our data is stored, retrieved, and analyzed efficiently. You’ll focus on aligning our data systems with the bigger picture of our business goals, all while maintaining security, privacy, and compliance with regulations.
• Managing SAP Datasphere: You’ll take an active role in ensuring that our SAP Datasphere environments are optimized for performance and aligned with our business needs. From setting them up to supporting their day-to-day use, you’ll help create a seamless data experience across the company.
• Championing Data Governance: You’ll collaborate with various teams to help create and enforce data governance policies that keep our data clean, consistent, and secure. You’ll ensure that we have the right data policies in place to maintain quality and integrity across the organization.

Technical Support

• Leading SAP Datasphere Projects: You’ll be hands-on in all aspects of SAP Datasphere projects—from gathering requirements and designing solutions to deploying and supporting them. Your expertise will be vital in ensuring these projects meet both technical and business needs.
• Mentoring and Growing the Team: As a senior member of the team, you’ll guide junior colleagues, providing mentorship and encouraging a culture of continuous learning. You’ll share your expertise, help others grow, and make sure the team is always evolving alongside SAP Datasphere advancements.
• Staying Ahead of the Curve: SAP Datasphere is constantly evolving, and you’ll stay up to date with the latest features and best practices. Your role will be to evaluate these innovations and bring in new ideas that drive our data strategy forward.

Collaboration and Communication

• Cross-Team Collaboration: You’ll work closely with a variety of teams—IT, business units, and external partners—to understand their data needs and provide solutions that work for them. You’ll bridge the gap between technical and business requirements, ensuring everyone is on the same page.
• Simplifying Complex Concepts: You’ll be the person who can explain technical concepts in a way that everyone can understand. Whether you’re speaking with IT specialists or business stakeholders, you’ll ensure that data initiatives are clearly communicated and that everyone understands their role in making those initiatives a success.
• Reporting and Presentations: You’ll help create and present reports, presentations, and documentation to make data insights and progress on projects easily accessible for decision-making. You’ll ensure stakeholders understand the impact of data strategies and their importance to the business.

Performance Monitoring and Optimization

• Monitoring System Health: You’ll keep an eye on SAP Datasphere’s performance, identifying potential issues and addressing them proactively. You’ll make sure our systems are always running smoothly and efficiently, with minimal downtime.
• Optimizing for Growth: You’ll help fine-tune our systems to ensure they can handle increasing amounts of data, all while improving performance, scalability, and reliability. You’ll always be looking for ways to make the data infrastructure better, faster, and more reliable.
• Ensuring Compliance and Quality: You’ll ensure that we stay on track with data governance policies, industry standards, and regulatory requirements. You’ll conduct regular assessments to ensure that data quality is maintained, and processes are continually improved.

KEY RESPONSIBILITIES

• Manage day-to-day relationship with the partners and tenants includes operational issues. 
• Support the organization within every area of Tenant Management. 
• Maintaining and sustaining the mall operations from time to time. 
• Responsible for Tenants sales submission (average 95%) and system update. 
• Establish and maintain comprehensive / updated Tenants’ Relations Management database and filing system for all tenants (ie. Sales information, licenses, permits, insurances, agreements and other correspondences). 
• Coordinate, prepare and distribute work orders to relevant department(s). 
• Report, monitor and follow-up with relevant department on tenants’ complaints and resolution. 
• Support Operations in the event that tenant is not adhering to mall’s House Rules, Agreement and other required manuals in the way of recommending approach towards tenants. 
• Collaborate with other departments for improvement of tenants’ performance as well as tenancy and leasing operations.  
• Coordination with Tenant Admin (SO), i.e. tracking of signatory status and sending of documents.  
• Obtaining approval for closure applications, i.e. Festival closure, early closure for co. event, etc. 
• Mailbox key coordination – new handover, replacement of key or lock. 
• Preparing required information prior to Tenants’ meeting. 

We will focus on activities related to responsible sourcing management within procurement, supply chain ethical standards, and sustainable sourcing initiatives across Western Digital. The position will manage due diligence processes, supply chain mapping, and insights, whilst helping to develop and embed more sustainable procurement practices.

The role will support the corporate sustainability team and may undertake specific supply chain focused projects to help deliver solutions.

Accountability

In order for the incumbent to deliver the expected outcome, the incumbent is authorized to perform the following:

• Responsible for developing and managing supply chain mapping tools and databases.
• Communication and issue of information to supply chain, ensuring clarity, appropriate messaging and timeliness. Instigate and conduct supplier meetings where appropriate to support sustainability objectives.
• Co-ordination of supplier meeting, including tracking invites, responses and supporting with presentations.
• Ensuring that all relevant insights are captured and processed in a timely and accurate manner. This is to be achieved by collaborating closely with various business partners.
• Evaluating procurement and supply chain insights, identifying and pursuing missing data and working to improve the quality of data. Make recommendations and ensure clear communication of requirements through the supply chain. Assess and communicate risks.
• Preparing and issuing relevant data for reporting purposes, audit and cost/ benefit analysis.
• Using insights to identify opportunities and to make recommendations to improve approach, support the development of supply chain standards and help inform next phases of activity.
• Working alongside the Corporate Sustainability team to initiate and embed sustainability initiatives. Helping to implement agreed strategies and support objectives.
• Working in collaboration with various business partners, to enable the delivery of objectives. Where appropriate instigating and conducting stakeholder meetings, managing correspondence, building engagement and resolving queries.
• Developing knowledge and expertise as a sustainability and responsible sourcing specialist. Demonstrating in depth understanding of the broader industry, as well as relevant environmental and social considerations. Learning and managing new technical skills, processes and systems as required.
• Identifying further opportunities to help develop sustainability objectives. Supported by Category Manager and Corporate Sustainability team.
• Promoting good inter departmental relations and contributing to the establishment of a professional and efficient department reputation.

Key Responsibilities:

• Assist in dealing activities in financial market to maximize the company’s profitability
• Participate in the development and support of the new trading systems and tools and products
• Interpret current market dynamics, handle trading and dealing enquiries and provide solutions.
• Performing risk assessments and evaluation of company's exposure to the market
• Performing trading operations and settings in MT4 Administrator and relevant systems
• Monitor and manage client positions and associated risks within the MT4 and MT5 systems.
• Develop and maintain expertise in FX & CFD products, trade execution

• Bachelor's Degree or above in Computer Science/Information, Technology, Finance, Accountancy, Banking or equivalent
• At least 1 Year of working experience with MT4 Administrator
• If no MT4 Administrator experience, at least 5 year of working experience with MT4
• Fluency in Mandarin and English
• Proficient in Microsoft Office/ Excel
• Good in analytical, numerical, statistic, finance, IT
• Deep understanding in Risk Management or Trading in CFDs
• Able to work as Shift base Day/Night/Overnight shift
• If not able to work in shifts, other needs above will be higher to compensate

• Life Insurance
• Medical Benefit
• Optical Benefit 
• Gym/Fitness Subsidy
• Travel Allowance
• Meal Allowance
• Staff Referral Bonus Program
• Work From Anywhere Policy (T&C applies)
• Hybrid Working (4-days office + 1-day Work From Home)
• Long Service Reward (with Cash Incentives in USD)

We are seeking highly motivated university students to learn and contribute hands-on while working with our Automation teams. This is a great opportunity to get exposure into the world of Automation development Engineering. 

We are recruiting for the following Model Free Adaptive Control project:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• The scope of the bimanipulation project will concerning the development of Model-free Adaptive Control to drive robotic arm for pick&-place operation as well as push/pull of the cart.
• The assigned post graduate student will be focusing on encoding the recently developed MFAC algorithm from the simulated environment (firstly, from the Matlab codes and then later to be ported to ROS2 Humble system in the ROS Gazebo environment) to the actual humanoid’s robotic arm for practical demonstration.
• There upon, the MFAC algorithm design and synthesis will be carried out to suit for the pick-and-place demand of a humanoid robot. The algorithm provides a significant advantage of controlling the highly nonlinear 7 DOF robotic arm without a-priori information of the system parameters, load characteristics and other uncertainty.
• The model-free approach adopts the philosophy of data-driven, i.e. the control is able to adapt to the changes in the robot arm characteristics, loading characteristics as well as the interacting environment with which it will be commissioned to engage. This will be accomplished with the least supervision from a human operator.

Key Responsibilities:

• Contribute to the seamless operation of our MT4 and MT5 trading systems, overseeing risk management strategies, and providing technical support.
• Participate in the development and support of the new trading systems and tools and products
• Interpret current market dynamics, handle trading and dealing enquiries and provide solutions.
• Performing risk assessments and evaluation of company's exposure to the market
• Supervise trading operations and settings in MT4 Administrator and relevant systems
• Train trading and dealing members in using MT4 Administrator and relevant systems
• Develop and maintain expertise in FX & CFD products and trade execution

• Bachelor's Degree or above in Computer Science/Information, Technology, Finance, Accountancy, Banking or equivalent
• At least 2 Years of working experience with MT4 Administrator
• If no MT4 Administrator experience, at least 5 year of working experience with MT4
• Fluency in Mandarin and English
• Proficient in Microsoft Office/ Excel
• Good in analytical, numerical, statistic, finance, IT
• Deep understanding in Risk Management or Trading
• Problem-solving skills and the ability to manage complex situations.
• Knowledge of the FIX protocol is considered as advantage
• Experience in Expert Advisor is considered as advantage

• Life Insurance
• Medical Benefit
• Optical Benefit 
• Gym/Fitness Subsidy
• Travel Allowance
• Meal Allowance
• Staff Referral Bonus Program
• Work From Anywhere Policy (T&C applies)
• Hybrid Working (4-days office + 1-day Work From Home)
• Long Service Reward (with Cash Incentives in USD)

• Drive the end-to-end process of the project assigned from project confirmation up to project completion.
• Conduct engineering site survey for solar PV system installation.
• Coordinate with designer on the design of the solar PV system including but not limited to electrical, structural, and mechanical.

• Coordinate with construction engineer to ensure implementation of solar PV system installation.
• Plan and manage material purchase and subcontract via ERP system.
• Liaise closely with inter departments involved for the project completion.
• Liaise and manage sub-contractors/vendors for their scope of works, schedules and monitoring workmanship qualities or subcontractors during installation.
• Work with internal and/or external parties such as TNB, consulting firms, local authorities licensing matters and documentation.
• Liaise and coordinate with local authorities on meter installation and grid interconnection of solar PV system.

• Coordinate and conduct test & commissioning of the solar PV system.
• Weekly reporting and new project scheduling.
• To assist on the best practices and safe work procedure for every project.
• Organize a post mortem meeting for evaluation of project results, challenges faced and provide recommendations for future improvement.
• To contribute, comply and committed toward the company Quality, Health, Safety and Environmental Management System by making sure it is full compliances to International Standard, Legal compliances, local regulations, and any code of practice.

• Minimum 3-5 years of work experience in Electrical or Construction industry
• Possess a Bachelor Degree in Engineering majoring in Electrical
• Basic electrical knowledge is essential
• Proficient knowledge in MS Office (Word, Excel, Project)
• Proficiency in utilizing translation software (e.g. Google Translate, Google Lens)
• Posses own transportation and willing to travel when required
• Able to work under pressure and meet project deadline when required
• Self-motivated and positive attitude with strong sense of responsibility and result oriented
• Good interpersonal and communication skills
• Posses own transportation and willing to travel to sites
• Able to work under pressure and meet project deadline when required
• Self-motivated and positive attitude with strong sense of responsibility and result oriented
• Good interpersonal and communication skills

Tasks:

• Marketing Research: information gathering and update on market data - Market news gathering and updates, Monthly business data updates - Market report as required
• Internal and External Event Coordination and support to CIP (Continuous Improvement Process) administrations
• Customer Warranty topic, documentation
• Quality Support & Project specific support 
• Dept. Administration function: Document management signature & distribution

Projects: 

• Customer Audit
• Warranty Discussion
• Internal Quality topics
• Internal Event Coordination
• New Project Management

• Assist in gathering and analyzing data related to educational programs, student performance, and institutional effectiveness.
• Conduct research on educational trends, policies, and best practices in the education technology indusry
• Analyzing, creating and designing new ideas that can be implemented into the product
• Collaborate with consultants to identify client needs and develop tailored solutions.
• Participate in client meetings and contribute to discussions with data-driven insights.
• Help design and implement surveys, focus groups, and other data collection methods.
• Monitor project progress and ensure timely delivery of tasks and milestones.
• Contribute to the continuous improvement of consulting methodologies and processes.

1. Responsible for the procurement activities of the assigned materials which include:
a. Responsible as main interface with more complex customer / product with effective coordination internally in addressing issues.
b. Coordinate material simulation activities to meet customer order fluctuation.
c. Study and take appropriate actions on the MRP reports after the MRP run.
d. Provide input/updates on material delivery related issues.
e. Ensure good material planning and expedite the right materials for smooth production.
f. Update critical parts list daily.
g. Attend daily operation meeting and attend task force calls on critical supply materials.
h. Coordinate activities with relevant parties to avoid line stoppage if the right material cannot arrive on time
i. Track and monitor supplier delivery performance.
2. Constantly review the planning parameters according to business trend.
3. Responsible to support the activities on inventory management to achieve monthly coverage and inventory turns including quick disposition on rejected and obsolete materials, minimize overhanging materials, work on overhanging materials claims etc.
4. Strategic planning to minimize special premium cost (e.g. change of ship mode) to support situation requirement.
5. Work on special freight claims and line-down claims due to delinquent supply from suppliers.
6. Procure new part releases.
7. Determine implementation dates of ECN (Engineering Change Notice) of both materials and software.
8. Prepare report e.g. ABC analysis, inventory report etc. as and when needed.
9. Support activities related to Bosch Production System (BPS), e.g. Supplier Kanban for continuous improvement.
10. Able to share knowledge, guide and lead junior Planners in their daily tasks.
11. Work together and support each other within LOG as well as other department.
12. Support and work towards achieving the departmental goal.
13. Perform any other duties assigned by the immediate superior from time to time.
14. Escalate procurement issues that affect a single Value Stream (Level 1).

• Analyse and recommend improvements of the overall operations and efficiencies of IT Infrastructure (Network, Server, Cloud System, Storage, Backup etc.) to support current and meet future business requirements.
• Maintain a proactive approach in attending to users’ requests, identify and troubleshoot problems, enquiries, provide advice and follow-through in meeting user needs and expectations within a stipulated time to ensure the smooth operation of the end user needs and system availability.
• Maintain the infrastructure health by performing daily monitoring, patch updates, configuration review and hardware replacement when is needed.
• Liaise with vendors to ensure projects, services and tasks are implemented as per specification and timely manner.
• Prepare technical documentation, system manuals, workflow processes, procedures and guidelines and update according to SOP.
• Ensure the completion of new equipment setup or configuration changes according to the maintenance schedule or recommended changes.
• Ensure Program and System Integration Testing is conduct effectively, feedback is gathered, and revisions are tested, validated, and documented.
• Assist in every related area of IT Infrastructure whenever required to ensure the continuous smooth running of the MIS department.
• To provide after hours support according to work requirements and job schedule.
• To perform any other tasks or assignments as directed by the management from time to time.

Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics to content production.

Senior Project Manager (Account Management) 

As our business continues to grow and reach new heights, we are looking for a Senior Project Manager to join us to help us with our next phase as we develop our account management and operations across APAC. You’ll be working with our Business Director when managing and nurturing existing client accounts and relationships, ensuring our commercials are aligned, and building synergies between external clients, our embedded talent and internal business functions: Finance, Operations, Talent Acquisition and HR.

You’ll have trust and empowerment from the management team to move the needle. You’ll help to safeguard and support our business activities and profitability to drive sustainable growth. You’ll get to support strategic business growth and product development conversations and own the implementation of such programmes. If you’re looking for an opportunity to propel your career to new heights by expanding your account management skills and commercial acumen, this is it! 

Role: 

• Develop and maintain strong client relationships and encourage expansion of engagements as we grow our share of wallet within the existing client network.
• Own and project manage the end-to-end client needs, including outreach, proposals, presentations, negotiating deals, managing SOW alignments, budgets, and renewals, ongoing client CRM, account reviews, and navigating a vast variety of enquiries. 
• Become the go-to person and a trusted advisor to our clients and partners with a strong focus on driving results and profitability while building relationships.
• Develop and own compelling proposals and pitch materials by project managing resources and timelines, case studies, and presentations.
• Display the passion and drive of a client portfolio owner, take accountability for obstacles and rectify those as appropriate. 
• Provide intel to support the day-to-day operations of the business unit, including timely updates, reporting and actionable business insights. 
• Support and own strategic and operational business initiatives, including but not limited to business planning, financial and commercial control, client and internal operations.
• Act as a catalyst for customer service and operational excellence across the organisation as aligned with the clients’ and business requirements and priorities. 

You:

• 8+ years of experience in an agency, consultancy or in-house team, well versed with account management, marketing, and strategic creative processes.
• Proven project management abilities with an eye for detail and creativity and experience with creative production processes. 

• Strong in communication with demonstrated success in handling and communicating complex or sensitive business issues to clients and C-Suite.
• ​​Create high-level presentations and be comfortable presenting to senior management. 
• Thorough understanding of diverse business processes and strategy development through strong analytical and financial acumen with an ability to think “end-to-end”.
• Possess critical thinking skills coupled with process improvement ability to build systems, processes and procedures from the ground up in a start-up environment. 
• Able to manage multiple priorities, projects and deadlines simultaneously.
• Eager to motivate and inspire with high tolerance and appreciation for navigating through ambiguity. 

• Exceptional verbal and written English communications and presentation skills and - ideally - fluent in another Asian language to cover projects across APAC.

Please note: due to the high volume of applications, only successful candidates will be contacted with a follow-up introduction email. By submitting your application, you consent to the collection, use and disclosure of your data by the Maker Lab team for the purposes of your application. Where your application contains personal data of third parties, you confirm that you have obtained all necessary consents to provide the Maker Lab team with such personal data and that we may collect, use and/or disclose such data in accordance with the Personal Data Protection Act 2012. If you do not receive an email from Maker Lab, your application has been unsuccessful this time around. Look out for future roles!

AS a CRM BA you will play a crucial role in supporting our Dynamics 365 CRM initiatives. You will work closely with cross-functional teams, gathering business requirements, and translating them into functional specifications. Your ability to align specifications from multiple systems and interfaces, coupled with your skills in JIRA triage, will be critical to the success of our projects.

Key Responsibilities:

- Business Requirements Gathering: Collaborate with stakeholders to gather and document detailed business requirements for Dynamics 365 CRM projects.

- Functional Specification Documentation (FSD): Write clear and comprehensive Functional Specification Documents to guide development teams.

- Dynamics 365 CRM Expertise: Apply functional knowledge of Microsoft Dynamics 365, particularly in areas such as retail customer leads and service requests.

- Cross-Team Interaction: Work closely with multiple teams, including IT, development, and operations, to ensure alignment and integration of business requirements.

- Systems Alignment: Ensure alignment of specifications from various systems and interfaces, contributing to seamless system integration.

- JIRA Triage: Manage and prioritize JIRA tickets, assigning them to the appropriate teams based on priority and complexity.

- Stakeholder Communication: Facilitate communication between stakeholders to ensure clarity and alignment of project objectives.

Must Have Skills:

- MSD Functional Knowledge: Proficiency in Microsoft Dynamics 365, particularly in one of the following areas:

- Retail Customer Leads

- Service Requests

- Business Requirements Gathering: Strong skills in gathering and documenting business requirements.

- Writing FSD: Experience in writing detailed and clear Functional Specification Documents (FSD).

- Cross-Functional Collaboration: Ability to effectively interact with multiple teams, ensuring clear communication and project alignment.

- Systems Integration: Proven ability to align specifications from multiple systems and interfaces for cohesive system functionality.

- JIRA Triage: Experience in managing JIRA tickets, with the ability to prioritize and assign tasks to the appropriate teams.

Good to Have:

- MSD Environment Knowledge: Familiarity with the Microsoft Dynamics 365 environment.

- Banking Experience: Previous experience working in the banking sector is a must

- Bachelor’s degree in business administration, Information Systems, or a related field.

- minimum 8 years of experience in a business analyst role or related position.

- Strong analytical, problem-solving, and communication skills.

- Ability to work independently and within a team environment.

Responsible for undertaking automation solution execution, including guiding junior engineer on planning, development and implementation of project engineering; to both internal and external customer, while providing assistant to sales on technical consultation and coordination of projects.

Project Execution:

• To execute engineering development for project, including:-
• To Control system integration and consultation
• Project kickoff and scheduling
• Generate/candidate/approve IO listing and engineering drawings
• Program development for PLC, touch panel, SCADA and etc.; including testing and debugging.
• Carry out FAT, SAT, site testing and commissioning.

Project documentation

• To ensure all engineering development meets expectation of quality and comply with safety standard.
• To plan, organize and conduct project meeting and training as and when needed.
• To plan, coordinate Engineer or subcontractor in executing site work, prepare field service report for field work.

Project Planning

• To plan and execute projects within stipulated man-days.
• To plan and execute projects within quoted schedules & to ensure project profitability with double digit margin.
• To assist and advice salesperson on sales proposal on control system configuration, integration and cost.

Continuous Improvement & New Solution Development

• To Identify key improvement area on project deployment and solutions, such as program standardization using program templates.
• To improve and apply project management skills, including people interaction and management, delegation, planning and organizing.
• To Up-skill own knowledge and competencies in the assigned product lines and solutions.
• To identify, plan and improve engineering work process to meet certain standard and standardization for easier future deployment.

Collaboration with Sales Dept to provide win-win solutions

• To work closely with sales and management team on identifying customer challenges and requirements, propose and conduct system testing (POC), presentation and/or trainings.
• To provide technical supports on control system configuration, technical advice and/or troubleshooting.
• To prepare and conduct technical training (include designing and developing training kit, manual/material) to SI Partners, distributors and customers.

Good documentation and housekeeping for data, files, assets and resources

• To report directly to Project Manager on project implementation progress and deliverables.
• To ensure project documentations, programs, drawings, FAT, SAT, Field Service Report, and etc; are updated and stored in Project Storage Folder.
• To ensure proper recording and update of all hardware assets; including loaned, stock or customer samples.

• Industrial knowledge with experience in manufacturing process.
• Possess deep understanding on PLC / SCADA / Networking Technologies.
• Strong program development skills on PLC, HMI, SCADA, Network configuration.
• Excellent problem-solving skills
• Electronics workbench tools, ACAD and CAD related drawing, basic electronics and control circuit, and other engineering drawings. 
• Proficiency in Microsoft Software – Word, Excel, PowerPoint
• Good interpersonal and presentation skills.
• Basic C-Language and Database assistant to sales on technical consultation and coordination of projects.

Job Brief:

The Head of Digital Partnerships and Innovation, will play a critical role in driving digital transformation agenda, building strategic relationships, and leveraging emerging technologies to create a sustainable competitive advantage. If you are passionate about shaping the future of digital ecosystems, this role is perfect for you.

Key Responsibilities:

• Develop and implement a comprehensive technology and digital partnership strategy to align with organizational objectives.
• Identify, cultivate, and nurture strategic partnerships with internal and external stakeholders to foster collaboration and innovation.
• Foster a culture of digital innovation and agility, inspiring your team to explore and adopt cutting-edge tools and methodologies.
• Oversee market research and competitor analysis to guide strategic decisions and maintain market leadership.
• Support and drive the organization’s digital transformation initiatives, ensuring seamless integration of new technologies and methodologies.
• Partner with the Commercial division to support business development activities related to technology and digital solutions.
• Develop and implement robust processes for managing partnerships, ensuring efficiency and scalability.
• Track and monitor divisional projects, defining and measuring KPIs to ensure alignment with strategic objectives.
• Conduct financial modeling, ROI analysis, and risk mitigation for partnership initiatives.
• Build, inspire, and lead a high-performing team, optimizing resource allocation to achieve excellence.
• Represent the organization in industry forums, sharing insights on emerging digital trends and advocating for the company’s digital agenda.
• Work closely with other departments to maximize the impact of partnerships and drive organizational success.

Job Requirements:

• Bachelor’s degree in Business, Information Technology, Marketing, Communication, Management, Analytics or a related field (MBA is a plus).
• Minimum 10 years’ experience in business development or strategic account management, with at least 5 years in a managerial role.
• Possesses a proven track record in developing and implementing successful digital strategies and partnerships.
• Possesses any technology related certifications would be an added advantage.
• Proven ability to develop and execute growth strategies, manage client relationships, and achieve business targets.
• Displays strong expertise in proposal development, pricing strategies, and market analysis.
• Displays strong expertise in digital innovation, market research, and emerging technologies.
• Excellent leadership and people management skills, with a track record of building and motivating high-performing teams.
• Exceptional communication, presentation, and stakeholder management skills, including experience working with senior executives.
• Results-driven, adaptable, and willing to travel as needed for business engagements.
• A forward-thinker who stays abreast of digital trends and fosters an agile mindset.

Zeal Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a team of 700+ employees across the globe

• Work with the project managers to drive SW development schedule.
• Ensure all aspects of SW design and development including schedule adherence, cost, and performance/quality of the delivered product.
• Manages all SW project team activities and coordinates SW project resources.
• Coordinate the software development processes where project status is captured continuously, monitor project schedule and create status report, if necessary decide on actions in case of deviations.
• Communicates SW project status and progress to management.
• Pro-actively identifies delays and escalates to all stakeholders for budget changes and deadlines.
• In charge of SW Change Management, develops workable implementation plans.
• Main interface to customers on issues, change requests and SW delivery.
• Responsible on sub-contract management to mitigates risk in project delay.
• Represent SW team in cross-functional department’s discussion for project related topics. E.g.: discussion with production on the SW delivery and test system update.
• Resolve software engineering and process problems by taking corrective measures taking into account economic goals / objectives.
•  Adhere to Bosch Software Engineering Process and ASPICE automotive standard

Scope of Position: Develop, maintain, lead and measure Expeditors’ product and service deliverables to satisfy the specific needs of a Corporate Account(s).
Continually seek opportunities for service enhancement and improved tactical management. Increase our share of customer business on an annual basis.

Major Duties and Responsibilities:

Account retention, Strategic responsibilities:

• Continually seek improvement in procedures and services to create more efficient and
• cost effective operations.
• Continually search for and implement cost savings within Expeditors (whether through
• efficiencies or hard cost savings).
• Design and manage QMR process with account input. Maintain and participate in
• scheduled QMRs locally.
• Manage schedule of global QMRs when applicable. Consolidate data from global QMRs.
• Involve Branch Managers or Key Department Managers in the QMR process.
• Facilitate communication amongst all key contacts and all related Expeditors
• contacts.
• Facilitate cooperation and positive working relationship with 3rd party vendors
• Communicate technology updates and tools proactively.

Account retention, Tactical responsibilities:

• Maintain all account rates and tariffs.
• Keep rates fresh and manage yields on a monthly basis.
• Coordinate RFQs and rate requests.
• Ensure the branches file ATS and advise TLI number.
• Distribute rate information as needed within the Expeditors network timely.
• Provide clear instructions on operational requirements so that branches can construct their DLSOPs.
• Ensure branches are maintaining / updating DLSOPs.
• Make sure all Expeditors branches are aware of account key contacts in their location. 
• Email distribution backed with quarterly conference calls are the preferred method.
• Assist and support all Expeditors in-house operations representatives based at the Corporate Account.
• Establish and direct all reports required to evaluate Expeditors performance.
• Establish target performance metrics with the account.
• Ensure that a functioning and agreed upon invoicing - payment process is in place. Make sure this is included in the DLSOP.
• If a third party payment center is involved, ensure process flow and contacts for escalation is in place in DLSOP.
• Assist with collections on past dues over 30 days.
• Provide assistance in resolution of regional claims and disputes.
• Set up Management reports to ensure global consistency and data integrity.

Account development, Strategic responsibilities:

• Continually search for and implement cost savings for your client by improving processes and eliminating waste.
• Establish, maintain and review account objectives through the use of an annual business plan reviewed quarterly with Corporate Sponsor and key personnel.
• Identify opportunities and keep Teamsell updated accordingly.
• Be dedicated to the success of Expeditors and the program using ethical business practices, personal commitment, passion & sacrifice, and an obsession with the fundamental details of running the business.

Account development, Tactical responsibilities:

• Travel when necessary within region to branch offices, customer field offices, and account customers to resolve issues, review branch operating procedures, and maintain customer information and satisfaction. International travel as required.
• Update key customer contacts with industry information through newsflashes, insights and global news that directly affect them.
• Maintain lines of communication with all key contacts – locally, regionally or internationally – as needed within account’s organization.
• Maintain a thorough client organizational chart with all key contacts showing responsibilities and role (i.e.; decision maker, influencer, advocate, coach)
• Ensure advanced notice of service irregularities.

Responsibilities:

• Manage the Company’s SOX compliance procedures.
• Periodic review and walkthrough of the Company’s process flow
• Perform audits of various functional areas to assess the effectiveness of internal controls and compliance with policies, procedures, laws, and regulations.
• Assist in following up on the implementation of recommendations for identified issues and ensure the adequacy of corrective actions.
• Reporting of results to immediate superior.
• Other duties as assigned.

• Bachelor's Degree in Accountancy
• 1 to 2 years of working experience, preferably with relevant internal or external audit experience from the Big 4 or mid-tier audit firms.
• Good writing and communication skills in English.
• Computer literate. Proficient in Microsoft Excel, PowerPoint, and MS Office.

Tasks:

• Support market research & analysis
• Coordinate & support preparation of strategy papers
• Assist in other ad-hoc tasks assigned by GM
• Support Smart Lock Business

Projects:

• Expansion Smart Lock ASEAN
• Corporate Social Responsibility (CSR) projects

Responsibilities:

• Manage the Company’s SOX compliance procedures.
• Periodic review and walkthrough of the Company’s process flow
• Perform audits of various functional areas to assess the effectiveness of internal controls and compliance with policies, procedures, laws, and regulations.
• Clearly and concisely document audit findings, conclusions, and recommendations.
• Monitor the implementation of audit recommendations and follow up on previously identified issues to ensure that corrective actions have been taken.
• Reporting of results to immediate superior and headquarters.
• Other duties as assigned.

• Degree or professional certification in Accountancy (e.g. ACCA, CPA)
• More than 4 years of working experience, preferably with relevant internal or external audit experience from the Big 4 or mid-tier audit firms.
• Good writing and communication skills in English.
• Computer literate. Proficient in Microsoft Excel, PowerPoint, and MS Office.

You will be using your knowledge and skills to help us build and run our data management platform so that we can ensure the accuracy, consistency and efficiency our core data platforms.

• Develop and implement data quality rules to monitor core business data sets within the Master Data Management (MDM) environment
• Create data quality metrics and scorecards in order to identify and document data quality issues for tracking and reporting.
• Design and publish data quality dashboards using data visualization tools such as Power BI
• Prepare data quality assessments and suggest recommendations for promoting and increasing data quality
• Identify and document data quality issues for tracking and resolution.
• To provide operational support for our MDM through day-to-day monitoring, oversight and maintenance of the quality and integrity of our core business data sets in our Master Data Management platform.
• Promotion and development of the MDM as the golden source of data for reporting and use throughout the business
• Work with business partners and subject-matter experts (SMEs) to perform root cause analysis and business impact analysis.
• Work with our IT partners and project teams to assist in the continued design and addition of data models to the core business data sets and ingestion of new data sources into same.

Job Summary:

The Customer Support Specialist is responsible for managing all inbound and outbound customer interactions across multiple channels, including phone, chat, email, and social media. This role ensures consistent, high-quality service, efficient management of high interaction volumes, and adherence to response and resolution times. The specialist will also support campaign management activities, including product promotions, service updates, and customer satisfaction surveys. Availability for customer support from 8 AM to 8 PM, Monday to Sunday, including Malaysia public holidays, is required.

Job Description:

1. Handle all inbound and outbound customer interactions across multiple channels, including phone, chat (WhatsApp, Line, etc.), email, and social media.
2. Ensure seamless and efficient communication with customers across all platforms.
3. Maintain consistency and high-quality service across all communication platforms.
4. Ensure that every customer interaction meets our quality standard.
5. Efficiently manage high volumes of customer interactions while maintaining quality and response times.
6. Maintain a maximum response time of 30 seconds for phone calls and 2 minutes for chat and email.
7. Resolve 90% of customer inquiries, problems, or complaints within the first contact.
8. Implement a clear escalation process for complex issues, ensuring resolution within 24 hours.
9. Conduct follow-up calls or messages to ensure customer satisfaction post-resolution.
10. Assist with outbound calls for product promotions, service updates, and customer satisfaction surveys.
11. Identify and segment the target audience for each campaign.
12. Integrate campaign support with our Customer Satisfaction (CSAT) and Net Promoter Score (NPS) strategy.

Job Requirement:

1. Possess a Diploma / Advanced Diploma, Bachelor’s Degree, or equivalent in any field.
2. Preferably at least 1 year of related working experience in a contact center.
3. Experience in managing live chats, emails, and inbound calls.
4. Fresh graduates and experienced applicants are welcome (entry-level will be discussed based on your previous experience).
5. Strong communication skills in email, face-to-face conversations, and messenger discussions.
6. Proficiency in English and Malay, both spoken and written; Mandarin is an added advantage.
7. Business writing skills are mandatory.
8. Good typing skills.
9. Strong logical thinking and problem-solving abilities.
10. Ability to work independently in a fast-paced environment.
11. Effective multitasking, prioritization, and time management skills.
12. Demonstrate teamwork consistently.
13. Positive attitude and eagerness to learn.
14. Fast learner with the ability to adapt to changes.
15. Good team player.
16. Willingness to work on a 24/7 shift basis, 5 days a week.

We are looking for a motivated Project Engineer to manage the operational aspects of solar farm projects. The role requires a comprehensive understanding of client requirements, conducting site feasibility assessments, overseeing the design, and executing solar systems for ground-mounted projects.

Job Responsibilities:

• Understand and interpret client/customer requirements at an operational level.
• Conduct site visits to assess feasibility and recommend the best options for project execution.
• Design solar panel arrangements for rooftop and ground-mounted systems, including selecting supporting electrical equipment, cables, and creating layouts, schematic diagrams, and technical sizing calculations (BOQ/BOM).
• Manage submission and approval of project drawings/documents, coordinate factory inspections, and ensure timely project scheduling.
• Execute end-to-end solar projects (both rooftop and ground-mounted), providing service support and technical expertise throughout the project lifecycle.
• Maintain familiarity with industry standards (IS) and specifications necessary for the design and execution of solar projects.
• Use PVSYST or similar software for design and testing essential to solar project execution.
• Keep organized files and documents, including current pricing data from suppliers through direct contact, brochures, and price lists.
• Provide weekly or fortnightly status updates on project progress.
• Analyze market data and assist in developing business plans for solar initiatives.

• Bachelor’s degree in Electrical Engineering, Renewable Energy, or a related field.
• Proven experience in solar project execution and design.
• Proficiency in PVSYST or similar solar design software.
• Strong knowledge of electrical systems, standards, and regulatory requirements.
• Excellent organizational and communication skills.
• Ability to effectively analyze market data and trends.

Job Summary:

The Customer Support Specialist is responsible for managing all inbound and outbound customer interactions across multiple channels, including phone, chat, email, and social media. This role ensures consistent, high-quality service, efficient management of high interaction volumes, and adherence to response and resolution times. The specialist will also support campaign management activities, including product promotions, service updates, and customer satisfaction surveys. Availability for customer support from 8AM to 5PM / 9AM to 6PM / 10AM to 7PM / 11am to 8PM, Monday to Sunday, including Malaysia public holidays, is required.

Job Description:

1. Handle all inbound and outbound customer interactions across multiple channels, including phone, chat (WhatsApp, Line, etc.), email, and social media.
2. Ensure seamless and efficient communication with customers across all platforms.
3. Maintain consistency and high-quality service across all communication platforms.
4. Ensure that every customer interaction meets our quality standard.
5. Efficiently manage high volumes of customer interactions while maintaining quality and response times.
6. Maintain a maximum response time of 30 seconds for phone calls and 2 minutes for chat and email.
7. Resolve 90% of customer inquiries, problems, or complaints within the first contact.
8. Implement a clear escalation process for complex issues, ensuring resolution within 24 hours.
9. Conduct follow-up calls or messages to ensure customer satisfaction post-resolution.
10. Assist with outbound calls for product promotions, service updates, and customer satisfaction surveys.
11. Identify and segment the target audience for each campaign.
12. Integrate campaign support with our Customer Satisfaction (CSAT) and Net Promoter Score (NPS) strategy.

Job Requirement:

1. Possess a Diploma / Advanced Diploma, Bachelor’s Degree, or equivalent in any field.
2. Preferably at least 1 year of related working experience in a contact center.
3. Experience in managing live chats, emails, and inbound calls.
4. Fresh graduates and experienced applicants are welcome (entry-level will be discussed based on your previous experience).
5. Strong communication skills in email, face-to-face conversations, and messenger discussions.
6. Proficiency in Thai and English, both spoken and written; proficiency in Mandarin is an added advantage.
7. Business writing skills are mandatory.
8. Good typing skills.
9. Strong logical thinking and problem-solving abilities.
10. Ability to work independently in a fast-paced environment.
11. Effective multitasking, prioritization, and time management skills.
12. Demonstrate teamwork consistently.
13. Positive attitude and eagerness to learn.
14. Fast learner with the ability to adapt to changes.
15. Good team player.
16. Willingness to work on a 24/7 shift basis, 5 days a week.