• To be responsible for overall project management in ensuring the quality, cost, statutory, safety and environment issues and project scheduling requirements are met
• To support with the establishment of the overall success criteria for the project, including time, cost, technical and performance parameters
• To identify and ensure that the appropriate line manager is aware of quality, safety, health and environment issues
• To maintain effective project governance, processes and systems to be utilised throughout project
• To manage the implementation of the master programme, manpower, materials & plant schedules
• Responsible for the project planning, including producing the detailed project plan
• To lead and facilitate the overall cross-functional project team
• To manage the change control process
• To monitor and advise upon project finances
• To manage the flow of project information between the team and the client, through regular meetings and written communications
• To prepare master programme, formal project progress and other reports
• To take a leading role in interfacing with the client and other consultants, at all project stages
• To identify opportunities to develop new business with existing clients and reporting such opportunities to the appropriate line manager
• To ensure that key information and learning generated from each project is input into the internal database
• To ensure prompt client invoicing and utilising of internal accounting systems in order to monitor a project’s financial status

Primary Tasks 

• Data collection as well as the merging of datasets from various excel files or Google Sheets
• Ensuring the integrity of the data/information in MS Excel files by making sure there are no errors or mistakes in them

Other tasks for applicants who like more complex work:

• Conducting business research on selected topics of interests which can be related to any other field like economics, finance, marketing, social media, human resource, psychology, law and etc. depending on your major or specialization
• Analysing the data for your research and determining how the findings can affect any aspects of our operations (Ex. Marketing, Sales, Human Resource Management, etc)
• Helping us come up with design concepts or prototype designs for our website and mobile App using Adobe XD OR marketing or social media posts and banners with tools like Canva if you like to be creative
• Working with employees from other departments such as Finance, Graphics design, IT, Psychology, etc to work on specific tasks if needed
• Clearly and openly, communicating problems and solutions via Skype with the Managing Director

The Business Support Assistant delivers full Business Support in purchase order handling for the R&D, Quality & Food Compliance department, primarily for the team in Utrecht (Netherlands). The role sits with the Data Factory Team in Johor (Malaysia) and can involve also other tasks supporting Johor Malaysia Data Factory team when required. The Business Support Assistant works with the Business Support Assistant in Utrecht to handle all purchase orders.

There are two primary goals of this role: Support R&D daily business by handling of Purchase Orders for Utrecht and support operation of the R&D team in Johor.

Business Support – finance process

• Raise R&D Department PO’s within 24 hours in SAP System and process them throughout the Finance Process

• Maintain financial good practice when executing the R&D Purchase Order process.
• Maintain Vendor Invoice Management system with Accounts Payable to avoid delay in payment.
• Provide departmental support i.e. set up new vendors, increasing limit orders.
• Troubleshoot and optimize business processes for maximum efficiency
• Participate purchasing Business Process Owner meetings

Business Support – Data Factory team

• Support Data Factory team with other activities, e.g. specification creation, update, maintenance as well as other support in the Johor R&D facility.

• Reconcile bank transactions (Upload daily bank account statement, reconcile all daily bank receipts/ payments in bank accounts including journal postings for bank related transactions in accordance with company policies)
• Analysing and rectify issues or enquiries, such as bank account variances or any other item pertaining to transaction within the entities supported, activity analysis for country finance commentary.
• Resolve CM related issues and disputes or escalate as required
• Preparation of bank reconciliation, loading into Certification, monitoring/ clearing aged items, attend balance sheet review calls with stakeholders if required.
• Stakeholder management includes collaboration with all parties (including country finance, controllerships, business finance, other GFS team, system experts, Group Finance etc) in handling daily/ ad hoc matters relating to entities supported.
• Continuously drive for improvement & streamline processes within cash management function
• Act as escalation point for any issues involving month end, quarter, year-end close. Monitor and manage issues, escalations and/or exceptional handling requests
• Understand and ensure compliance with Experian policies and be the first line of defence/ Gatekeeper of the books
• Manage day-to-day operation and month end close to ensure deadlines and deliverables are submitted accurately and on time
• Provide support to internal & external Audit process and in accordance to accounting standard. Ensure compliance with all requirements encompassing data integrity and evidence of process and accuracy.
• Perform other responsibilities and duties periodically assigned by line manager to meet financial reporting requirements and/or other projects
• Respond/ handle ad-hoc requests/ divestments/ acquisitions in a timely and professional manner

Assis the Business Data Office – Client and Investor Data Team in fulfilling it mandate of ingesting and maintain static data for clients, investors and investments at MUFG.

• Acknowledge and complete requests for data updates from stakeholders (Client Integration & Operations)
• Assist accounting and investor operations team in maintaining client, investor and investment data
• Assist with regular data clean up, bulk ingestion or data migration.
• Validate data update requests and communicate missing or invalid info back to requesting user.
• Extract and/or Collect data from various structured and unstructured formats (csv, PDF, email) and ingest into appropriate system.
• Collaborate with Data Integrity & Operation to resolve data incidents and assist with data remediation efforts.
• Adhere to standard operating procedure when updating MUFG system
• Update Operating Procedures and maintain JIRA/ServiceDesk/Confluence up to date
• Assist in standardizing and simplifying processes for creating and maintaining client and investor data.
• Participate in multiple initiatives with Technology, Product and other stakeholders to digitize and automate the ingestion and maintenance of client and investor data.
• Ensure internal checklists are completed and signed off.
• Ad hoc tasks, as required.

Job Description
In this role, you will gain hands-on experience in software development, project coordination and
HR/payroll technology solutions. Guided by industry experts, you will contribute to designing, developing,
and implementing cutting-edge applications while ensuring projects are delivered on time and exceed
expectations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Responsible for the implementation and support of the company’s HR and Payroll
application system.
• Participate in system design, writing and implementing efficient code.
• Conduct and facilitate UAT and augment test scenarios to successfully test solutions
and implement and monitor operational processes and provide ongoing operational
support.
• Maintaining and upgrading existing systems.
• Collaborates with HR subject matter experts and HR business partners on system
design decisions, user experience, complex issue resolution, and process desi

At Konica Minolta, our Mission is to be the ideal business partner of choice in Office Business and IT Services solutions. Through collaboration between our colleagues, partners and customers, we strive to enrich the society through constant innovation and development of solution-driven tools. 

Job Description: 

• Processing of delivery arrangement upon receiving of delivery note/request from order management in a timely manner. 
• Coordinate with Logistic/3PL team on shipment receiving, deliveries and movement of goods. 
• Ensure complete and accurate billing submission to the finance department for payment purpose. 
• Ensure all inbound & outbound deliveries are updated in system. 
• Continuous monitoring and evaluating service provider’s performance. 
• Monitor warehouse overall performance & barcode scanning system. 
• Processing Sales Return Orders upon receiving the return cargo. 
• Act as System UAT processor. 
• Perform any other related duties as and when directed by your Superior. 

Job Requirement: 

• Candidate should possess a Diploma / Advanced Diploma or equivalent in All Business Field 
• Preferably specializing in Purchasing / Procurement / Inventory or equivalent. 
• Fresh graduates are encouraged to apply 
• Good communication skills in English, Malay language for both spoken and written 
• Software using: SAP SOFTWARE 

''We’re looking for an SAP Datasphere Specialist who thrives in a collaborative, innovative environment and has a passion for transforming data into valuable insights. You will play a key role in shaping our data strategy and ensuring that our SAP Datasphere systems are running smoothly, securely, and efficiently. You’ll work alongside cross-functional teams, helping to craft solutions that directly impact our business goals. If you're someone who enjoys solving complex challenges and guiding others in their journey with data, this could be the perfect opportunity for you!''
 

Key Responsibilities:

Data Management and Strategy

• Building Smart Data Strategies: You’ll help design and implement strategies that ensure our data is stored, retrieved, and analyzed efficiently. You’ll focus on aligning our data systems with the bigger picture of our business goals, all while maintaining security, privacy, and compliance with regulations.
• Managing SAP Datasphere: You’ll take an active role in ensuring that our SAP Datasphere environments are optimized for performance and aligned with our business needs. From setting them up to supporting their day-to-day use, you’ll help create a seamless data experience across the company.
• Championing Data Governance: You’ll collaborate with various teams to help create and enforce data governance policies that keep our data clean, consistent, and secure. You’ll ensure that we have the right data policies in place to maintain quality and integrity across the organization.

Technical Support

• Leading SAP Datasphere Projects: You’ll be hands-on in all aspects of SAP Datasphere projects—from gathering requirements and designing solutions to deploying and supporting them. Your expertise will be vital in ensuring these projects meet both technical and business needs.
• Mentoring and Growing the Team: As a senior member of the team, you’ll guide junior colleagues, providing mentorship and encouraging a culture of continuous learning. You’ll share your expertise, help others grow, and make sure the team is always evolving alongside SAP Datasphere advancements.
• Staying Ahead of the Curve: SAP Datasphere is constantly evolving, and you’ll stay up to date with the latest features and best practices. Your role will be to evaluate these innovations and bring in new ideas that drive our data strategy forward.

Collaboration and Communication

• Cross-Team Collaboration: You’ll work closely with a variety of teams—IT, business units, and external partners—to understand their data needs and provide solutions that work for them. You’ll bridge the gap between technical and business requirements, ensuring everyone is on the same page.
• Simplifying Complex Concepts: You’ll be the person who can explain technical concepts in a way that everyone can understand. Whether you’re speaking with IT specialists or business stakeholders, you’ll ensure that data initiatives are clearly communicated and that everyone understands their role in making those initiatives a success.
• Reporting and Presentations: You’ll help create and present reports, presentations, and documentation to make data insights and progress on projects easily accessible for decision-making. You’ll ensure stakeholders understand the impact of data strategies and their importance to the business.

Performance Monitoring and Optimization

• Monitoring System Health: You’ll keep an eye on SAP Datasphere’s performance, identifying potential issues and addressing them proactively. You’ll make sure our systems are always running smoothly and efficiently, with minimal downtime.
• Optimizing for Growth: You’ll help fine-tune our systems to ensure they can handle increasing amounts of data, all while improving performance, scalability, and reliability. You’ll always be looking for ways to make the data infrastructure better, faster, and more reliable.
• Ensuring Compliance and Quality: You’ll ensure that we stay on track with data governance policies, industry standards, and regulatory requirements. You’ll conduct regular assessments to ensure that data quality is maintained, and processes are continually improved.

• Identify and develop new business opportunities
• Conduct inside sales and follow-up on leads
• Work with channel partners to generate new deals
• Coordinate with marketing and product teams to align on campaign strategies, promotional activities, and product offerings.
• Prepare sales presentations and proposals to effectively communicate the value of our solutions
• Attend networking events and conferences to promote our brand and generate leads
• Provide regular reports on sales performance and client feedback to senior management

• Bachelor's degree in Business Administration, Marketing, or a related field
• Minimum 3 years of experience in IT sales or business development in IT
• Strong communication, negotiation, and presentation skills
• Ability to establish and maintain relationships with key stakeholders
• Self-motivated and goal-oriented, with excellent time management skills
• Must be a Malaysian or Malaysian PR
  

• Meaningful work to make the world safer
• Chalk up valuable experience and insights within the cybersecurity industry
• Competitive salary package
• Annual flexi benefit and reimbursement for health screening expenses.
• Enjoy 18 days of annual leave, with increments based on years of service
• Our office is near Bangsar South, next to LRT.

The Opportunity:

As an Associate Order Management Analyst, you will play a crucial role in ensuring the accurate and timely processing of customer orders for our EMEA region.

Your primary responsibility will be to review, validate, and input orders into our systems, ensuring that all necessary information is correct and complete.

What Your Impact Will Be:

Order Processing:

• Efficiently process automated orders (EDI, SFA) and manual orders (Excel uploads).
• Conduct thorough checks to identify and rectify errors in product information, pricing, and customer details.
• Maintain accurate and up-to-date customer data records.

Customer Service:

• Collaborate with local market Customer Service teams to address inquiries and resolve issues.
• Facilitate occasional customer queries and provide timely support.

Process Improvement:

• Actively participate in process improvement initiatives to streamline operations and enhance efficiency across EMEA markets.
• Contribute innovative ideas and solutions to optimize workflows and reduce errors.

Administrative Tasks:

• Perform additional administrative duties as required, such as report generation and data analysis.

We will focus on activities related to responsible sourcing management within procurement, supply chain ethical standards, and sustainable sourcing initiatives across Western Digital. The position will manage due diligence processes, supply chain mapping, and insights, whilst helping to develop and embed more sustainable procurement practices.

The role will support the corporate sustainability team and may undertake specific supply chain focused projects to help deliver solutions.

Accountability

In order for the incumbent to deliver the expected outcome, the incumbent is authorized to perform the following:

• Responsible for developing and managing supply chain mapping tools and databases.
• Communication and issue of information to supply chain, ensuring clarity, appropriate messaging and timeliness. Instigate and conduct supplier meetings where appropriate to support sustainability objectives.
• Co-ordination of supplier meeting, including tracking invites, responses and supporting with presentations.
• Ensuring that all relevant insights are captured and processed in a timely and accurate manner. This is to be achieved by collaborating closely with various business partners.
• Evaluating procurement and supply chain insights, identifying and pursuing missing data and working to improve the quality of data. Make recommendations and ensure clear communication of requirements through the supply chain. Assess and communicate risks.
• Preparing and issuing relevant data for reporting purposes, audit and cost/ benefit analysis.
• Using insights to identify opportunities and to make recommendations to improve approach, support the development of supply chain standards and help inform next phases of activity.
• Working alongside the Corporate Sustainability team to initiate and embed sustainability initiatives. Helping to implement agreed strategies and support objectives.
• Working in collaboration with various business partners, to enable the delivery of objectives. Where appropriate instigating and conducting stakeholder meetings, managing correspondence, building engagement and resolving queries.
• Developing knowledge and expertise as a sustainability and responsible sourcing specialist. Demonstrating in depth understanding of the broader industry, as well as relevant environmental and social considerations. Learning and managing new technical skills, processes and systems as required.
• Identifying further opportunities to help develop sustainability objectives. Supported by Category Manager and Corporate Sustainability team.
• Promoting good inter departmental relations and contributing to the establishment of a professional and efficient department reputation.

Key Responsibilities:

• Assist in dealing activities in financial market to maximize the company’s profitability
• Participate in the development and support of the new trading systems and tools and products
• Interpret current market dynamics, handle trading and dealing enquiries and provide solutions.
• Performing risk assessments and evaluation of company's exposure to the market
• Performing trading operations and settings in MT4 Administrator and relevant systems
• Monitor and manage client positions and associated risks within the MT4 and MT5 systems.
• Develop and maintain expertise in FX & CFD products, trade execution

• Bachelor's Degree or above in Computer Science/Information, Technology, Finance, Accountancy, Banking or equivalent
• At least 1 Year of working experience with MT4 Administrator
• If no MT4 Administrator experience, at least 5 year of working experience with MT4
• Fluency in Mandarin and English
• Proficient in Microsoft Office/ Excel
• Good in analytical, numerical, statistic, finance, IT
• Deep understanding in Risk Management or Trading in CFDs
• Able to work as Shift base Day/Night/Overnight shift
• If not able to work in shifts, other needs above will be higher to compensate

• Life Insurance
• Medical Benefit
• Optical Benefit 
• Gym/Fitness Subsidy
• Travel Allowance
• Meal Allowance
• Staff Referral Bonus Program
• Work From Anywhere Policy (T&C applies)
• Hybrid Working (4-days office + 1-day Work From Home)
• Long Service Reward (with Cash Incentives in USD)

KEY RESPONSIBILITIES

• Manage day-to-day relationship with the partners and tenants includes operational issues. 
• Support the organization within every area of Tenant Management. 
• Maintaining and sustaining the mall operations from time to time. 
• Responsible for Tenants sales submission (average 95%) and system update. 
• Establish and maintain comprehensive / updated Tenants’ Relations Management database and filing system for all tenants (ie. Sales information, licenses, permits, insurances, agreements and other correspondences). 
• Coordinate, prepare and distribute work orders to relevant department(s). 
• Report, monitor and follow-up with relevant department on tenants’ complaints and resolution. 
• Support Operations in the event that tenant is not adhering to mall’s House Rules, Agreement and other required manuals in the way of recommending approach towards tenants. 
• Collaborate with other departments for improvement of tenants’ performance as well as tenancy and leasing operations.  
• Coordination with Tenant Admin (SO), i.e. tracking of signatory status and sending of documents.  
• Obtaining approval for closure applications, i.e. Festival closure, early closure for co. event, etc. 
• Mailbox key coordination – new handover, replacement of key or lock. 
• Preparing required information prior to Tenants’ meeting. 

We are seeking highly motivated university students to learn and contribute hands-on while working with our Automation teams. This is a great opportunity to get exposure into the world of Automation development Engineering. 

We are recruiting for the following Model Free Adaptive Control project:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• The scope of the bimanipulation project will concerning the development of Model-free Adaptive Control to drive robotic arm for pick&-place operation as well as push/pull of the cart.
• The assigned post graduate student will be focusing on encoding the recently developed MFAC algorithm from the simulated environment (firstly, from the Matlab codes and then later to be ported to ROS2 Humble system in the ROS Gazebo environment) to the actual humanoid’s robotic arm for practical demonstration.
• There upon, the MFAC algorithm design and synthesis will be carried out to suit for the pick-and-place demand of a humanoid robot. The algorithm provides a significant advantage of controlling the highly nonlinear 7 DOF robotic arm without a-priori information of the system parameters, load characteristics and other uncertainty.
• The model-free approach adopts the philosophy of data-driven, i.e. the control is able to adapt to the changes in the robot arm characteristics, loading characteristics as well as the interacting environment with which it will be commissioned to engage. This will be accomplished with the least supervision from a human operator.

Key Responsibilities:

• Contribute to the seamless operation of our MT4 and MT5 trading systems, overseeing risk management strategies, and providing technical support.
• Participate in the development and support of the new trading systems and tools and products
• Interpret current market dynamics, handle trading and dealing enquiries and provide solutions.
• Performing risk assessments and evaluation of company's exposure to the market
• Supervise trading operations and settings in MT4 Administrator and relevant systems
• Train trading and dealing members in using MT4 Administrator and relevant systems
• Develop and maintain expertise in FX & CFD products and trade execution

• Bachelor's Degree or above in Computer Science/Information, Technology, Finance, Accountancy, Banking or equivalent
• At least 2 Years of working experience with MT4 Administrator
• If no MT4 Administrator experience, at least 5 year of working experience with MT4
• Fluency in Mandarin and English
• Proficient in Microsoft Office/ Excel
• Good in analytical, numerical, statistic, finance, IT
• Deep understanding in Risk Management or Trading
• Problem-solving skills and the ability to manage complex situations.
• Knowledge of the FIX protocol is considered as advantage
• Experience in Expert Advisor is considered as advantage

• Life Insurance
• Medical Benefit
• Optical Benefit 
• Gym/Fitness Subsidy
• Travel Allowance
• Meal Allowance
• Staff Referral Bonus Program
• Work From Anywhere Policy (T&C applies)
• Hybrid Working (4-days office + 1-day Work From Home)
• Long Service Reward (with Cash Incentives in USD)

• Drive the end-to-end process of the project assigned from project confirmation up to project completion.
• Conduct engineering site survey for solar PV system installation.
• Coordinate with designer on the design of the solar PV system including but not limited to electrical, structural, and mechanical.

• Coordinate with construction engineer to ensure implementation of solar PV system installation.
• Plan and manage material purchase and subcontract via ERP system.
• Liaise closely with inter departments involved for the project completion.
• Liaise and manage sub-contractors/vendors for their scope of works, schedules and monitoring workmanship qualities or subcontractors during installation.
• Work with internal and/or external parties such as TNB, consulting firms, local authorities licensing matters and documentation.
• Liaise and coordinate with local authorities on meter installation and grid interconnection of solar PV system.

• Coordinate and conduct test & commissioning of the solar PV system.
• Weekly reporting and new project scheduling.
• To assist on the best practices and safe work procedure for every project.
• Organize a post mortem meeting for evaluation of project results, challenges faced and provide recommendations for future improvement.
• To contribute, comply and committed toward the company Quality, Health, Safety and Environmental Management System by making sure it is full compliances to International Standard, Legal compliances, local regulations, and any code of practice.

• Minimum 3-5 years of work experience in Electrical or Construction industry
• Possess a Bachelor Degree in Engineering majoring in Electrical
• Basic electrical knowledge is essential
• Proficient knowledge in MS Office (Word, Excel, Project)
• Proficiency in utilizing translation software (e.g. Google Translate, Google Lens)
• Posses own transportation and willing to travel when required
• Able to work under pressure and meet project deadline when required
• Self-motivated and positive attitude with strong sense of responsibility and result oriented
• Good interpersonal and communication skills
• Posses own transportation and willing to travel to sites
• Able to work under pressure and meet project deadline when required
• Self-motivated and positive attitude with strong sense of responsibility and result oriented
• Good interpersonal and communication skills

• Assist in gathering and analyzing data related to educational programs, student performance, and institutional effectiveness.
• Conduct research on educational trends, policies, and best practices in the education technology indusry
• Analyzing, creating and designing new ideas that can be implemented into the product
• Collaborate with consultants to identify client needs and develop tailored solutions.
• Participate in client meetings and contribute to discussions with data-driven insights.
• Help design and implement surveys, focus groups, and other data collection methods.
• Monitor project progress and ensure timely delivery of tasks and milestones.
• Contribute to the continuous improvement of consulting methodologies and processes.

Tasks:

• Marketing Research: information gathering and update on market data - Market news gathering and updates, Monthly business data updates - Market report as required
• Internal and External Event Coordination and support to CIP (Continuous Improvement Process) administrations
• Customer Warranty topic, documentation
• Quality Support & Project specific support 
• Dept. Administration function: Document management signature & distribution

Projects: 

• Customer Audit
• Warranty Discussion
• Internal Quality topics
• Internal Event Coordination
• New Project Management

• Analyse and recommend improvements of the overall operations and efficiencies of IT Infrastructure (Network, Server, Cloud System, Storage, Backup etc.) to support current and meet future business requirements.
• Maintain a proactive approach in attending to users’ requests, identify and troubleshoot problems, enquiries, provide advice and follow-through in meeting user needs and expectations within a stipulated time to ensure the smooth operation of the end user needs and system availability.
• Maintain the infrastructure health by performing daily monitoring, patch updates, configuration review and hardware replacement when is needed.
• Liaise with vendors to ensure projects, services and tasks are implemented as per specification and timely manner.
• Prepare technical documentation, system manuals, workflow processes, procedures and guidelines and update according to SOP.
• Ensure the completion of new equipment setup or configuration changes according to the maintenance schedule or recommended changes.
• Ensure Program and System Integration Testing is conduct effectively, feedback is gathered, and revisions are tested, validated, and documented.
• Assist in every related area of IT Infrastructure whenever required to ensure the continuous smooth running of the MIS department.
• To provide after hours support according to work requirements and job schedule.
• To perform any other tasks or assignments as directed by the management from time to time.

1. Responsible for the procurement activities of the assigned materials which include:
a. Responsible as main interface with more complex customer / product with effective coordination internally in addressing issues.
b. Coordinate material simulation activities to meet customer order fluctuation.
c. Study and take appropriate actions on the MRP reports after the MRP run.
d. Provide input/updates on material delivery related issues.
e. Ensure good material planning and expedite the right materials for smooth production.
f. Update critical parts list daily.
g. Attend daily operation meeting and attend task force calls on critical supply materials.
h. Coordinate activities with relevant parties to avoid line stoppage if the right material cannot arrive on time
i. Track and monitor supplier delivery performance.
2. Constantly review the planning parameters according to business trend.
3. Responsible to support the activities on inventory management to achieve monthly coverage and inventory turns including quick disposition on rejected and obsolete materials, minimize overhanging materials, work on overhanging materials claims etc.
4. Strategic planning to minimize special premium cost (e.g. change of ship mode) to support situation requirement.
5. Work on special freight claims and line-down claims due to delinquent supply from suppliers.
6. Procure new part releases.
7. Determine implementation dates of ECN (Engineering Change Notice) of both materials and software.
8. Prepare report e.g. ABC analysis, inventory report etc. as and when needed.
9. Support activities related to Bosch Production System (BPS), e.g. Supplier Kanban for continuous improvement.
10. Able to share knowledge, guide and lead junior Planners in their daily tasks.
11. Work together and support each other within LOG as well as other department.
12. Support and work towards achieving the departmental goal.
13. Perform any other duties assigned by the immediate superior from time to time.
14. Escalate procurement issues that affect a single Value Stream (Level 1).

Job Summary:

The Customer Support Specialist is responsible for managing all inbound and outbound customer interactions across multiple channels, including phone, chat, email, and social media. This role ensures consistent, high-quality service, efficient management of high interaction volumes, and adherence to response and resolution times. The specialist will also support campaign management activities, including product promotions, service updates, and customer satisfaction surveys. Availability for customer support from 8 AM to 8 PM, Monday to Sunday, including Malaysia public holidays, is required.

Job Description:

1. Handle all inbound and outbound customer interactions across multiple channels, including phone, chat (WhatsApp, Line, etc.), email, and social media.
2. Ensure seamless and efficient communication with customers across all platforms.
3. Maintain consistency and high-quality service across all communication platforms.
4. Ensure that every customer interaction meets our quality standard.
5. Efficiently manage high volumes of customer interactions while maintaining quality and response times.
6. Maintain a maximum response time of 30 seconds for phone calls and 2 minutes for chat and email.
7. Resolve 90% of customer inquiries, problems, or complaints within the first contact.
8. Implement a clear escalation process for complex issues, ensuring resolution within 24 hours.
9. Conduct follow-up calls or messages to ensure customer satisfaction post-resolution.
10. Assist with outbound calls for product promotions, service updates, and customer satisfaction surveys.
11. Identify and segment the target audience for each campaign.
12. Integrate campaign support with our Customer Satisfaction (CSAT) and Net Promoter Score (NPS) strategy.

Job Requirement:

1. Possess a Diploma / Advanced Diploma, Bachelor’s Degree, or equivalent in any field.
2. Preferably at least 1 year of related working experience in a contact center.
3. Experience in managing live chats, emails, and inbound calls.
4. Fresh graduates and experienced applicants are welcome (entry-level will be discussed based on your previous experience).
5. Strong communication skills in email, face-to-face conversations, and messenger discussions.
6. Proficiency in English and Malay, both spoken and written; Mandarin is an added advantage.
7. Business writing skills are mandatory.
8. Good typing skills.
9. Strong logical thinking and problem-solving abilities.
10. Ability to work independently in a fast-paced environment.
11. Effective multitasking, prioritization, and time management skills.
12. Demonstrate teamwork consistently.
13. Positive attitude and eagerness to learn.
14. Fast learner with the ability to adapt to changes.
15. Good team player.
16. Willingness to work on a 24/7 shift basis, 5 days a week.

Job Description

• Ensure that all documents comply with company policies, legal requirements, and industry regulations. 
• Identify any discrepancies or irregularities and take appropriate action to address them. 
• Collaborate with internal teams, to resolve issues related to document verification and compliance. 
• Communicate effectively with external stakeholders to clarify requirements or request additional information as needed.
• Maintain accurate records of refund and reimbursement transactions, including detailed documentation of approvals, payments, and communication with stakeholders. 
• Generate reports on refund and reimbursement activity for management review and audit purposes.
• Communicate with users regarding refund status, providing clear explanations and assistance as needed. 
• Process refunds accurately and efficiently through backend systems and maintaining proper documentation.
• Gather feedback from users regarding their experience with our applications and services, capturing both technical issues and general feedback. 
• Provide clear and concise instructions to users via email to guide them through issue resolution steps or escalate issues as necessary. 
• Address user inquiries and concerns related to application difficulties, and functionality errors.

Responsibilities:

- Perform general administrative duties such as data entry, filing and processing of records.

- Handle confidential and sensitive information with discretion and professionalism.

- Assist to handle daily operations and processes applications and transactions to ensure that all service levels are delivered according to the procedure.

- Any other adhoc administrative duties as assigned.

- Provide general administration and support to the Operations department.

Requirements:

- SPM holders with no experience are encouraged to apply.

- Basic proficiency in Excel and the ability to read Chinese are essential.

- Proficient in English and Mandarin (spoken & written); Cantonese is a plus.

- High level of professionalism and discretion when handling sensitive information.

- Flexibility and adaptability to changing priorities and deadlines.

- Ability to work independently and collaboratively in a fast-paced environment.

- Detailed and meticulous.

- Willing to work on Malaysia public holidays.

AS a CRM BA you will play a crucial role in supporting our Dynamics 365 CRM initiatives. You will work closely with cross-functional teams, gathering business requirements, and translating them into functional specifications. Your ability to align specifications from multiple systems and interfaces, coupled with your skills in JIRA triage, will be critical to the success of our projects.

Key Responsibilities:

- Business Requirements Gathering: Collaborate with stakeholders to gather and document detailed business requirements for Dynamics 365 CRM projects.

- Functional Specification Documentation (FSD): Write clear and comprehensive Functional Specification Documents to guide development teams.

- Dynamics 365 CRM Expertise: Apply functional knowledge of Microsoft Dynamics 365, particularly in areas such as retail customer leads and service requests.

- Cross-Team Interaction: Work closely with multiple teams, including IT, development, and operations, to ensure alignment and integration of business requirements.

- Systems Alignment: Ensure alignment of specifications from various systems and interfaces, contributing to seamless system integration.

- JIRA Triage: Manage and prioritize JIRA tickets, assigning them to the appropriate teams based on priority and complexity.

- Stakeholder Communication: Facilitate communication between stakeholders to ensure clarity and alignment of project objectives.

Must Have Skills:

- MSD Functional Knowledge: Proficiency in Microsoft Dynamics 365, particularly in one of the following areas:

- Retail Customer Leads

- Service Requests

- Business Requirements Gathering: Strong skills in gathering and documenting business requirements.

- Writing FSD: Experience in writing detailed and clear Functional Specification Documents (FSD).

- Cross-Functional Collaboration: Ability to effectively interact with multiple teams, ensuring clear communication and project alignment.

- Systems Integration: Proven ability to align specifications from multiple systems and interfaces for cohesive system functionality.

- JIRA Triage: Experience in managing JIRA tickets, with the ability to prioritize and assign tasks to the appropriate teams.

Good to Have:

- MSD Environment Knowledge: Familiarity with the Microsoft Dynamics 365 environment.

- Banking Experience: Previous experience working in the banking sector is a must

- Bachelor’s degree in business administration, Information Systems, or a related field.

- minimum 8 years of experience in a business analyst role or related position.

- Strong analytical, problem-solving, and communication skills.

- Ability to work independently and within a team environment.

Job Summary:

The Customer Support Specialist is responsible for managing all inbound and outbound customer interactions across multiple channels, including phone, chat, email, and social media. This role ensures consistent, high-quality service, efficient management of high interaction volumes, and adherence to response and resolution times. The specialist will also support campaign management activities, including product promotions, service updates, and customer satisfaction surveys. Availability for customer support from 8AM to 5PM / 9AM to 6PM / 10AM to 7PM / 11am to 8PM, Monday to Sunday, including Malaysia public holidays, is required.

Job Description:

1. Handle all inbound and outbound customer interactions across multiple channels, including phone, chat (WhatsApp, Line, etc.), email, and social media.
2. Ensure seamless and efficient communication with customers across all platforms.
3. Maintain consistency and high-quality service across all communication platforms.
4. Ensure that every customer interaction meets our quality standard.
5. Efficiently manage high volumes of customer interactions while maintaining quality and response times.
6. Maintain a maximum response time of 30 seconds for phone calls and 2 minutes for chat and email.
7. Resolve 90% of customer inquiries, problems, or complaints within the first contact.
8. Implement a clear escalation process for complex issues, ensuring resolution within 24 hours.
9. Conduct follow-up calls or messages to ensure customer satisfaction post-resolution.
10. Assist with outbound calls for product promotions, service updates, and customer satisfaction surveys.
11. Identify and segment the target audience for each campaign.
12. Integrate campaign support with our Customer Satisfaction (CSAT) and Net Promoter Score (NPS) strategy.

Job Requirement:

1. Possess a Diploma / Advanced Diploma, Bachelor’s Degree, or equivalent in any field.
2. Preferably at least 1 year of related working experience in a contact center.
3. Experience in managing live chats, emails, and inbound calls.
4. Fresh graduates and experienced applicants are welcome (entry-level will be discussed based on your previous experience).
5. Strong communication skills in email, face-to-face conversations, and messenger discussions.
6. Proficiency in Thai and English, both spoken and written; proficiency in Mandarin is an added advantage.
7. Business writing skills are mandatory.
8. Good typing skills.
9. Strong logical thinking and problem-solving abilities.
10. Ability to work independently in a fast-paced environment.
11. Effective multitasking, prioritization, and time management skills.
12. Demonstrate teamwork consistently.
13. Positive attitude and eagerness to learn.
14. Fast learner with the ability to adapt to changes.
15. Good team player.
16. Willingness to work on a 24/7 shift basis, 5 days a week.