Tasks:

• Marketing Research: information gathering and update on market data - Market news gathering and updates, Monthly business data updates - Market report as required
• Internal and External Event Coordination and support to CIP (Continuous Improvement Process) administrations
• Customer Warranty topic, documentation
• Quality Support & Project specific support 
• Dept. Administration function: Document management signature & distribution

Projects: 

• Customer Audit
• Warranty Discussion
• Internal Quality topics
• Internal Event Coordination
• New Project Management

• Drive the end-to-end process of the project assigned from project confirmation up to project completion.
• Conduct engineering site survey for solar PV system installation.
• Coordinate with designer on the design of the solar PV system including but not limited to electrical, structural, and mechanical.

• Coordinate with construction engineer to ensure implementation of solar PV system installation.
• Plan and manage material purchase and subcontract via ERP system.
• Liaise closely with inter departments involved for the project completion.
• Liaise and manage sub-contractors/vendors for their scope of works, schedules and monitoring workmanship qualities or subcontractors during installation.
• Work with internal and/or external parties such as TNB, consulting firms, local authorities licensing matters and documentation.
• Liaise and coordinate with local authorities on meter installation and grid interconnection of solar PV system.

• Coordinate and conduct test & commissioning of the solar PV system.
• Weekly reporting and new project scheduling.
• To assist on the best practices and safe work procedure for every project.
• Organize a post mortem meeting for evaluation of project results, challenges faced and provide recommendations for future improvement.
• To contribute, comply and committed toward the company Quality, Health, Safety and Environmental Management System by making sure it is full compliances to International Standard, Legal compliances, local regulations, and any code of practice.

• Minimum 3-5 years of work experience in Electrical or Construction industry
• Possess a Bachelor Degree in Engineering majoring in Electrical
• Basic electrical knowledge is essential
• Proficient knowledge in MS Office (Word, Excel, Project)
• Proficiency in utilizing translation software (e.g. Google Translate, Google Lens)
• Posses own transportation and willing to travel when required
• Able to work under pressure and meet project deadline when required
• Self-motivated and positive attitude with strong sense of responsibility and result oriented
• Good interpersonal and communication skills
• Posses own transportation and willing to travel to sites
• Able to work under pressure and meet project deadline when required
• Self-motivated and positive attitude with strong sense of responsibility and result oriented
• Good interpersonal and communication skills

• Assist in gathering and analyzing data related to educational programs, student performance, and institutional effectiveness.
• Conduct research on educational trends, policies, and best practices in the education technology indusry
• Analyzing, creating and designing new ideas that can be implemented into the product
• Collaborate with consultants to identify client needs and develop tailored solutions.
• Participate in client meetings and contribute to discussions with data-driven insights.
• Help design and implement surveys, focus groups, and other data collection methods.
• Monitor project progress and ensure timely delivery of tasks and milestones.
• Contribute to the continuous improvement of consulting methodologies and processes.

1. Responsible for the procurement activities of the assigned materials which include:
a. Responsible as main interface with more complex customer / product with effective coordination internally in addressing issues.
b. Coordinate material simulation activities to meet customer order fluctuation.
c. Study and take appropriate actions on the MRP reports after the MRP run.
d. Provide input/updates on material delivery related issues.
e. Ensure good material planning and expedite the right materials for smooth production.
f. Update critical parts list daily.
g. Attend daily operation meeting and attend task force calls on critical supply materials.
h. Coordinate activities with relevant parties to avoid line stoppage if the right material cannot arrive on time
i. Track and monitor supplier delivery performance.
2. Constantly review the planning parameters according to business trend.
3. Responsible to support the activities on inventory management to achieve monthly coverage and inventory turns including quick disposition on rejected and obsolete materials, minimize overhanging materials, work on overhanging materials claims etc.
4. Strategic planning to minimize special premium cost (e.g. change of ship mode) to support situation requirement.
5. Work on special freight claims and line-down claims due to delinquent supply from suppliers.
6. Procure new part releases.
7. Determine implementation dates of ECN (Engineering Change Notice) of both materials and software.
8. Prepare report e.g. ABC analysis, inventory report etc. as and when needed.
9. Support activities related to Bosch Production System (BPS), e.g. Supplier Kanban for continuous improvement.
10. Able to share knowledge, guide and lead junior Planners in their daily tasks.
11. Work together and support each other within LOG as well as other department.
12. Support and work towards achieving the departmental goal.
13. Perform any other duties assigned by the immediate superior from time to time.
14. Escalate procurement issues that affect a single Value Stream (Level 1).

• Analyse and recommend improvements of the overall operations and efficiencies of IT Infrastructure (Network, Server, Cloud System, Storage, Backup etc.) to support current and meet future business requirements.
• Maintain a proactive approach in attending to users’ requests, identify and troubleshoot problems, enquiries, provide advice and follow-through in meeting user needs and expectations within a stipulated time to ensure the smooth operation of the end user needs and system availability.
• Maintain the infrastructure health by performing daily monitoring, patch updates, configuration review and hardware replacement when is needed.
• Liaise with vendors to ensure projects, services and tasks are implemented as per specification and timely manner.
• Prepare technical documentation, system manuals, workflow processes, procedures and guidelines and update according to SOP.
• Ensure the completion of new equipment setup or configuration changes according to the maintenance schedule or recommended changes.
• Ensure Program and System Integration Testing is conduct effectively, feedback is gathered, and revisions are tested, validated, and documented.
• Assist in every related area of IT Infrastructure whenever required to ensure the continuous smooth running of the MIS department.
• To provide after hours support according to work requirements and job schedule.
• To perform any other tasks or assignments as directed by the management from time to time.

Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics to content production.

Senior Project Manager (Account Management) 

As our business continues to grow and reach new heights, we are looking for a Senior Project Manager to join us to help us with our next phase as we develop our account management and operations across APAC. You’ll be working with our Business Director when managing and nurturing existing client accounts and relationships, ensuring our commercials are aligned, and building synergies between external clients, our embedded talent and internal business functions: Finance, Operations, Talent Acquisition and HR.

You’ll have trust and empowerment from the management team to move the needle. You’ll help to safeguard and support our business activities and profitability to drive sustainable growth. You’ll get to support strategic business growth and product development conversations and own the implementation of such programmes. If you’re looking for an opportunity to propel your career to new heights by expanding your account management skills and commercial acumen, this is it! 

Role: 

• Develop and maintain strong client relationships and encourage expansion of engagements as we grow our share of wallet within the existing client network.
• Own and project manage the end-to-end client needs, including outreach, proposals, presentations, negotiating deals, managing SOW alignments, budgets, and renewals, ongoing client CRM, account reviews, and navigating a vast variety of enquiries. 
• Become the go-to person and a trusted advisor to our clients and partners with a strong focus on driving results and profitability while building relationships.
• Develop and own compelling proposals and pitch materials by project managing resources and timelines, case studies, and presentations.
• Display the passion and drive of a client portfolio owner, take accountability for obstacles and rectify those as appropriate. 
• Provide intel to support the day-to-day operations of the business unit, including timely updates, reporting and actionable business insights. 
• Support and own strategic and operational business initiatives, including but not limited to business planning, financial and commercial control, client and internal operations.
• Act as a catalyst for customer service and operational excellence across the organisation as aligned with the clients’ and business requirements and priorities. 

You:

• 8+ years of experience in an agency, consultancy or in-house team, well versed with account management, marketing, and strategic creative processes.
• Proven project management abilities with an eye for detail and creativity and experience with creative production processes. 

• Strong in communication with demonstrated success in handling and communicating complex or sensitive business issues to clients and C-Suite.
• ​​Create high-level presentations and be comfortable presenting to senior management. 
• Thorough understanding of diverse business processes and strategy development through strong analytical and financial acumen with an ability to think “end-to-end”.
• Possess critical thinking skills coupled with process improvement ability to build systems, processes and procedures from the ground up in a start-up environment. 
• Able to manage multiple priorities, projects and deadlines simultaneously.
• Eager to motivate and inspire with high tolerance and appreciation for navigating through ambiguity. 

• Exceptional verbal and written English communications and presentation skills and - ideally - fluent in another Asian language to cover projects across APAC.

Please note: due to the high volume of applications, only successful candidates will be contacted with a follow-up introduction email. By submitting your application, you consent to the collection, use and disclosure of your data by the Maker Lab team for the purposes of your application. Where your application contains personal data of third parties, you confirm that you have obtained all necessary consents to provide the Maker Lab team with such personal data and that we may collect, use and/or disclose such data in accordance with the Personal Data Protection Act 2012. If you do not receive an email from Maker Lab, your application has been unsuccessful this time around. Look out for future roles!

AS a CRM BA you will play a crucial role in supporting our Dynamics 365 CRM initiatives. You will work closely with cross-functional teams, gathering business requirements, and translating them into functional specifications. Your ability to align specifications from multiple systems and interfaces, coupled with your skills in JIRA triage, will be critical to the success of our projects.

Key Responsibilities:

- Business Requirements Gathering: Collaborate with stakeholders to gather and document detailed business requirements for Dynamics 365 CRM projects.

- Functional Specification Documentation (FSD): Write clear and comprehensive Functional Specification Documents to guide development teams.

- Dynamics 365 CRM Expertise: Apply functional knowledge of Microsoft Dynamics 365, particularly in areas such as retail customer leads and service requests.

- Cross-Team Interaction: Work closely with multiple teams, including IT, development, and operations, to ensure alignment and integration of business requirements.

- Systems Alignment: Ensure alignment of specifications from various systems and interfaces, contributing to seamless system integration.

- JIRA Triage: Manage and prioritize JIRA tickets, assigning them to the appropriate teams based on priority and complexity.

- Stakeholder Communication: Facilitate communication between stakeholders to ensure clarity and alignment of project objectives.

Must Have Skills:

- MSD Functional Knowledge: Proficiency in Microsoft Dynamics 365, particularly in one of the following areas:

- Retail Customer Leads

- Service Requests

- Business Requirements Gathering: Strong skills in gathering and documenting business requirements.

- Writing FSD: Experience in writing detailed and clear Functional Specification Documents (FSD).

- Cross-Functional Collaboration: Ability to effectively interact with multiple teams, ensuring clear communication and project alignment.

- Systems Integration: Proven ability to align specifications from multiple systems and interfaces for cohesive system functionality.

- JIRA Triage: Experience in managing JIRA tickets, with the ability to prioritize and assign tasks to the appropriate teams.

Good to Have:

- MSD Environment Knowledge: Familiarity with the Microsoft Dynamics 365 environment.

- Banking Experience: Previous experience working in the banking sector is a must

- Bachelor’s degree in business administration, Information Systems, or a related field.

- minimum 8 years of experience in a business analyst role or related position.

- Strong analytical, problem-solving, and communication skills.

- Ability to work independently and within a team environment.

Responsible for undertaking automation solution execution, including guiding junior engineer on planning, development and implementation of project engineering; to both internal and external customer, while providing assistant to sales on technical consultation and coordination of projects.

Project Execution:

• To execute engineering development for project, including:-
• To Control system integration and consultation
• Project kickoff and scheduling
• Generate/candidate/approve IO listing and engineering drawings
• Program development for PLC, touch panel, SCADA and etc.; including testing and debugging.
• Carry out FAT, SAT, site testing and commissioning.

Project documentation

• To ensure all engineering development meets expectation of quality and comply with safety standard.
• To plan, organize and conduct project meeting and training as and when needed.
• To plan, coordinate Engineer or subcontractor in executing site work, prepare field service report for field work.

Project Planning

• To plan and execute projects within stipulated man-days.
• To plan and execute projects within quoted schedules & to ensure project profitability with double digit margin.
• To assist and advice salesperson on sales proposal on control system configuration, integration and cost.

Continuous Improvement & New Solution Development

• To Identify key improvement area on project deployment and solutions, such as program standardization using program templates.
• To improve and apply project management skills, including people interaction and management, delegation, planning and organizing.
• To Up-skill own knowledge and competencies in the assigned product lines and solutions.
• To identify, plan and improve engineering work process to meet certain standard and standardization for easier future deployment.

Collaboration with Sales Dept to provide win-win solutions

• To work closely with sales and management team on identifying customer challenges and requirements, propose and conduct system testing (POC), presentation and/or trainings.
• To provide technical supports on control system configuration, technical advice and/or troubleshooting.
• To prepare and conduct technical training (include designing and developing training kit, manual/material) to SI Partners, distributors and customers.

Good documentation and housekeeping for data, files, assets and resources

• To report directly to Project Manager on project implementation progress and deliverables.
• To ensure project documentations, programs, drawings, FAT, SAT, Field Service Report, and etc; are updated and stored in Project Storage Folder.
• To ensure proper recording and update of all hardware assets; including loaned, stock or customer samples.

• Industrial knowledge with experience in manufacturing process.
• Possess deep understanding on PLC / SCADA / Networking Technologies.
• Strong program development skills on PLC, HMI, SCADA, Network configuration.
• Excellent problem-solving skills
• Electronics workbench tools, ACAD and CAD related drawing, basic electronics and control circuit, and other engineering drawings. 
• Proficiency in Microsoft Software – Word, Excel, PowerPoint
• Good interpersonal and presentation skills.
• Basic C-Language and Database assistant to sales on technical consultation and coordination of projects.

Job Brief:

The Head of Digital Partnerships and Innovation, will play a critical role in driving digital transformation agenda, building strategic relationships, and leveraging emerging technologies to create a sustainable competitive advantage. If you are passionate about shaping the future of digital ecosystems, this role is perfect for you.

Key Responsibilities:

• Develop and implement a comprehensive technology and digital partnership strategy to align with organizational objectives.
• Identify, cultivate, and nurture strategic partnerships with internal and external stakeholders to foster collaboration and innovation.
• Foster a culture of digital innovation and agility, inspiring your team to explore and adopt cutting-edge tools and methodologies.
• Oversee market research and competitor analysis to guide strategic decisions and maintain market leadership.
• Support and drive the organization’s digital transformation initiatives, ensuring seamless integration of new technologies and methodologies.
• Partner with the Commercial division to support business development activities related to technology and digital solutions.
• Develop and implement robust processes for managing partnerships, ensuring efficiency and scalability.
• Track and monitor divisional projects, defining and measuring KPIs to ensure alignment with strategic objectives.
• Conduct financial modeling, ROI analysis, and risk mitigation for partnership initiatives.
• Build, inspire, and lead a high-performing team, optimizing resource allocation to achieve excellence.
• Represent the organization in industry forums, sharing insights on emerging digital trends and advocating for the company’s digital agenda.
• Work closely with other departments to maximize the impact of partnerships and drive organizational success.

Job Requirements:

• Bachelor’s degree in Business, Information Technology, Marketing, Communication, Management, Analytics or a related field (MBA is a plus).
• Minimum 10 years’ experience in business development or strategic account management, with at least 5 years in a managerial role.
• Possesses a proven track record in developing and implementing successful digital strategies and partnerships.
• Possesses any technology related certifications would be an added advantage.
• Proven ability to develop and execute growth strategies, manage client relationships, and achieve business targets.
• Displays strong expertise in proposal development, pricing strategies, and market analysis.
• Displays strong expertise in digital innovation, market research, and emerging technologies.
• Excellent leadership and people management skills, with a track record of building and motivating high-performing teams.
• Exceptional communication, presentation, and stakeholder management skills, including experience working with senior executives.
• Results-driven, adaptable, and willing to travel as needed for business engagements.
• A forward-thinker who stays abreast of digital trends and fosters an agile mindset.

Zeal Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a team of 700+ employees across the globe

• Work with the project managers to drive SW development schedule.
• Ensure all aspects of SW design and development including schedule adherence, cost, and performance/quality of the delivered product.
• Manages all SW project team activities and coordinates SW project resources.
• Coordinate the software development processes where project status is captured continuously, monitor project schedule and create status report, if necessary decide on actions in case of deviations.
• Communicates SW project status and progress to management.
• Pro-actively identifies delays and escalates to all stakeholders for budget changes and deadlines.
• In charge of SW Change Management, develops workable implementation plans.
• Main interface to customers on issues, change requests and SW delivery.
• Responsible on sub-contract management to mitigates risk in project delay.
• Represent SW team in cross-functional department’s discussion for project related topics. E.g.: discussion with production on the SW delivery and test system update.
• Resolve software engineering and process problems by taking corrective measures taking into account economic goals / objectives.
•  Adhere to Bosch Software Engineering Process and ASPICE automotive standard

Responsibilities:

• Manage the Company’s SOX compliance procedures.
• Periodic review and walkthrough of the Company’s process flow
• Perform audits of various functional areas to assess the effectiveness of internal controls and compliance with policies, procedures, laws, and regulations.
• Assist in following up on the implementation of recommendations for identified issues and ensure the adequacy of corrective actions.
• Reporting of results to immediate superior.
• Other duties as assigned.

• Bachelor's Degree in Accountancy
• 1 to 2 years of working experience, preferably with relevant internal or external audit experience from the Big 4 or mid-tier audit firms.
• Good writing and communication skills in English.
• Computer literate. Proficient in Microsoft Excel, PowerPoint, and MS Office.

Scope of Position: Develop, maintain, lead and measure Expeditors’ product and service deliverables to satisfy the specific needs of a Corporate Account(s).
Continually seek opportunities for service enhancement and improved tactical management. Increase our share of customer business on an annual basis.

Major Duties and Responsibilities:

Account retention, Strategic responsibilities:

• Continually seek improvement in procedures and services to create more efficient and
• cost effective operations.
• Continually search for and implement cost savings within Expeditors (whether through
• efficiencies or hard cost savings).
• Design and manage QMR process with account input. Maintain and participate in
• scheduled QMRs locally.
• Manage schedule of global QMRs when applicable. Consolidate data from global QMRs.
• Involve Branch Managers or Key Department Managers in the QMR process.
• Facilitate communication amongst all key contacts and all related Expeditors
• contacts.
• Facilitate cooperation and positive working relationship with 3rd party vendors
• Communicate technology updates and tools proactively.

Account retention, Tactical responsibilities:

• Maintain all account rates and tariffs.
• Keep rates fresh and manage yields on a monthly basis.
• Coordinate RFQs and rate requests.
• Ensure the branches file ATS and advise TLI number.
• Distribute rate information as needed within the Expeditors network timely.
• Provide clear instructions on operational requirements so that branches can construct their DLSOPs.
• Ensure branches are maintaining / updating DLSOPs.
• Make sure all Expeditors branches are aware of account key contacts in their location. 
• Email distribution backed with quarterly conference calls are the preferred method.
• Assist and support all Expeditors in-house operations representatives based at the Corporate Account.
• Establish and direct all reports required to evaluate Expeditors performance.
• Establish target performance metrics with the account.
• Ensure that a functioning and agreed upon invoicing - payment process is in place. Make sure this is included in the DLSOP.
• If a third party payment center is involved, ensure process flow and contacts for escalation is in place in DLSOP.
• Assist with collections on past dues over 30 days.
• Provide assistance in resolution of regional claims and disputes.
• Set up Management reports to ensure global consistency and data integrity.

Account development, Strategic responsibilities:

• Continually search for and implement cost savings for your client by improving processes and eliminating waste.
• Establish, maintain and review account objectives through the use of an annual business plan reviewed quarterly with Corporate Sponsor and key personnel.
• Identify opportunities and keep Teamsell updated accordingly.
• Be dedicated to the success of Expeditors and the program using ethical business practices, personal commitment, passion & sacrifice, and an obsession with the fundamental details of running the business.

Account development, Tactical responsibilities:

• Travel when necessary within region to branch offices, customer field offices, and account customers to resolve issues, review branch operating procedures, and maintain customer information and satisfaction. International travel as required.
• Update key customer contacts with industry information through newsflashes, insights and global news that directly affect them.
• Maintain lines of communication with all key contacts – locally, regionally or internationally – as needed within account’s organization.
• Maintain a thorough client organizational chart with all key contacts showing responsibilities and role (i.e.; decision maker, influencer, advocate, coach)
• Ensure advanced notice of service irregularities.

Tasks:

• Support market research & analysis
• Coordinate & support preparation of strategy papers
• Assist in other ad-hoc tasks assigned by GM
• Support Smart Lock Business

Projects:

• Expansion Smart Lock ASEAN
• Corporate Social Responsibility (CSR) projects

Responsibilities:

• Manage the Company’s SOX compliance procedures.
• Periodic review and walkthrough of the Company’s process flow
• Perform audits of various functional areas to assess the effectiveness of internal controls and compliance with policies, procedures, laws, and regulations.
• Clearly and concisely document audit findings, conclusions, and recommendations.
• Monitor the implementation of audit recommendations and follow up on previously identified issues to ensure that corrective actions have been taken.
• Reporting of results to immediate superior and headquarters.
• Other duties as assigned.

• Degree or professional certification in Accountancy (e.g. ACCA, CPA)
• More than 4 years of working experience, preferably with relevant internal or external audit experience from the Big 4 or mid-tier audit firms.
• Good writing and communication skills in English.
• Computer literate. Proficient in Microsoft Excel, PowerPoint, and MS Office.

You will be using your knowledge and skills to help us build and run our data management platform so that we can ensure the accuracy, consistency and efficiency our core data platforms.

• Develop and implement data quality rules to monitor core business data sets within the Master Data Management (MDM) environment
• Create data quality metrics and scorecards in order to identify and document data quality issues for tracking and reporting.
• Design and publish data quality dashboards using data visualization tools such as Power BI
• Prepare data quality assessments and suggest recommendations for promoting and increasing data quality
• Identify and document data quality issues for tracking and resolution.
• To provide operational support for our MDM through day-to-day monitoring, oversight and maintenance of the quality and integrity of our core business data sets in our Master Data Management platform.
• Promotion and development of the MDM as the golden source of data for reporting and use throughout the business
• Work with business partners and subject-matter experts (SMEs) to perform root cause analysis and business impact analysis.
• Work with our IT partners and project teams to assist in the continued design and addition of data models to the core business data sets and ingestion of new data sources into same.

We are looking for a motivated Project Engineer to manage the operational aspects of solar farm projects. The role requires a comprehensive understanding of client requirements, conducting site feasibility assessments, overseeing the design, and executing solar systems for ground-mounted projects.

Job Responsibilities:

• Understand and interpret client/customer requirements at an operational level.
• Conduct site visits to assess feasibility and recommend the best options for project execution.
• Design solar panel arrangements for rooftop and ground-mounted systems, including selecting supporting electrical equipment, cables, and creating layouts, schematic diagrams, and technical sizing calculations (BOQ/BOM).
• Manage submission and approval of project drawings/documents, coordinate factory inspections, and ensure timely project scheduling.
• Execute end-to-end solar projects (both rooftop and ground-mounted), providing service support and technical expertise throughout the project lifecycle.
• Maintain familiarity with industry standards (IS) and specifications necessary for the design and execution of solar projects.
• Use PVSYST or similar software for design and testing essential to solar project execution.
• Keep organized files and documents, including current pricing data from suppliers through direct contact, brochures, and price lists.
• Provide weekly or fortnightly status updates on project progress.
• Analyze market data and assist in developing business plans for solar initiatives.

• Bachelor’s degree in Electrical Engineering, Renewable Energy, or a related field.
• Proven experience in solar project execution and design.
• Proficiency in PVSYST or similar solar design software.
• Strong knowledge of electrical systems, standards, and regulatory requirements.
• Excellent organizational and communication skills.
• Ability to effectively analyze market data and trends.

The Associate primary responsibility will be to provide administrative assistance to the Client Account Management Team and will play a crucial role in delivering exceptional services to our clients. You will be responsible for assisting with various tasks related to client communication, account management, and administrative duties. A partial list of responsibilities and skills includes:

• Provide administrative support to the client account managers, including preparing documents, reports, and presentations.
• Organize and maintain client files, records, and databases.
• Assist in managing client accounts, including updating account information.
• Preparation of key performance indicators reports.
• Coordinate and schedule client meetings and appointments.
• Work closely with the client account managers to ensure all client needs are met efficiently and effectively.
• Identify and highlight opportunities for internal process improvement and increase in efficiency.
• Conducting research and analysis to support the development of client strategies.
• Participate in team meetings and contribute ideas for improving client services and operational efficiency.
• Perform other duties as assigned and incidental to the work described above.

Job Summary:

The Customer Support Specialist is responsible for managing all inbound and outbound customer interactions across multiple channels, including phone, chat, email, and social media. This role ensures consistent, high-quality service, efficient management of high interaction volumes, and adherence to response and resolution times. The specialist will also support campaign management activities, including product promotions, service updates, and customer satisfaction surveys. Availability for customer support from 8AM to 5PM / 9AM to 6PM / 10AM to 7PM / 11am to 8PM, Monday to Sunday, including Malaysia public holidays, is required.

Job Description:

1. Handle all inbound and outbound customer interactions across multiple channels, including phone, chat (WhatsApp, Line, etc.), email, and social media.
2. Ensure seamless and efficient communication with customers across all platforms.
3. Maintain consistency and high-quality service across all communication platforms.
4. Ensure that every customer interaction meets our quality standard.
5. Efficiently manage high volumes of customer interactions while maintaining quality and response times.
6. Maintain a maximum response time of 30 seconds for phone calls and 2 minutes for chat and email.
7. Resolve 90% of customer inquiries, problems, or complaints within the first contact.
8. Implement a clear escalation process for complex issues, ensuring resolution within 24 hours.
9. Conduct follow-up calls or messages to ensure customer satisfaction post-resolution.
10. Assist with outbound calls for product promotions, service updates, and customer satisfaction surveys.
11. Identify and segment the target audience for each campaign.
12. Integrate campaign support with our Customer Satisfaction (CSAT) and Net Promoter Score (NPS) strategy.

Job Requirement:

1. Possess a Diploma / Advanced Diploma, Bachelor’s Degree, or equivalent in any field.
2. Preferably at least 1 year of related working experience in a contact center.
3. Experience in managing live chats, emails, and inbound calls.
4. Fresh graduates and experienced applicants are welcome (entry-level will be discussed based on your previous experience).
5. Strong communication skills in email, face-to-face conversations, and messenger discussions.
6. Proficiency in Thai and English, both spoken and written; proficiency in Mandarin is an added advantage.
7. Business writing skills are mandatory.
8. Good typing skills.
9. Strong logical thinking and problem-solving abilities.
10. Ability to work independently in a fast-paced environment.
11. Effective multitasking, prioritization, and time management skills.
12. Demonstrate teamwork consistently.
13. Positive attitude and eagerness to learn.
14. Fast learner with the ability to adapt to changes.
15. Good team player.
16. Willingness to work on a 24/7 shift basis, 5 days a week.

JOB PURPOSE

This role acts as the liaison between our client and customers to recover debts and resolve outstanding payments. Duties include communicating with customers via telephone, negotiating payment plans with owing customers, and enacting payment plans to clear their debts. Accomplished Tele-Collection Agents require high customer service, persuasion, and negotiation skills, as well as a mind for problem-solving to work with customers to resolve their debts to mitigate financial losses.

JOB ACCOUNTABILITIES / KEY RESULT AREA

• Make outbound calls to delinquent customers to negotiate for payment.
• Receive inbound calls (which is related to unblocking of devices or recovery related matters) and to negotiate payment arrangement with the customer.
• To proceed with the unblocking request (if applicable/necessary).
• Update systems on calls made and actions take for each customer.
• Any other Ad-hoc matters

MINIMUM ESSENTIAL QUALIFICATIONS & COMPETENCIES

Formal Education

High School Certificate (or) Diploma/Bachelor’s degree

Work Experience

Total Work Experience: 1 to 3 years of strong and solid background in sales, customer service, or call centre service. Previous collection experience will be advantageous.

Language Proficiencies

Fluent in the English and Malay Language (written and spoken). Candidates who can converse in Mandarin or/plus Local Chinese dialects will be advantageous.

Powerbee is a newly established business unit under Solarvest providing e-mobility solutions that are powered by 100% renewable energy.

Job Description

• Drive the end-to-end process of closing deals within the e-mobility sector, focusing particularly on EV charger installation and deployment.
• Conduct research to identify and engage prospective clients and businesses, utilizing methods such as cold calling when necessary.
• Demonstrate comprehensive knowledge of our mobility solutions and a strong understanding of other clean energy offerings provided by Solarvest.
• Assess client needs and market trends to develop tailored solutions, proposals, and presentations.
• Collaborate with management to establish sales goals, create strategic plans, and forecast sales projections.
• Build and maintain a database of prospective clients for ongoing engagement and relationship management.
• Analyze the market to identify competitive advantages and develop sales strategies aligned with market trends.
• Collaborate with the team to identify opportunities for new developments or enhancements to existing solutions.
• Assist in formulating marketing plans to effectively position Powerbee in the market.
• Develop and structure financial models that meet the specific requirements of clients and investors.
• Provide regular reports on sales activities and maintain a proactive approach in updating management on progress and addressing challenges.

• Must possess at least a Bachelor's Degree in Engineering or equivalent.
• Required language(s) : Bahasa Malaysia, English and Mandarin (plus point)
• Possess own transport; willingness to travel to meet client as needed
• Customer-oriented, independent, and good interpersonal skills
• Proficient in Microsoft Office
• Ability to learn fast, work independently and as part of a team in fast paced environment
• Passionate to learn, able to work systematically, demonstrate accountability
• Proven track record of developing and implementing successful business development strategies in the engineering sector (plus point)

Responsibilities:

- Perform general administrative duties such as data entry, filing and processing of records.

- Handle confidential and sensitive information with discretion and professionalism.

- Assist to handle daily operations and processes applications and transactions to ensure that all service levels are delivered according to the procedure.

- Any other adhoc administrative duties as assigned.

- Provide general administration and support to the Operations department.

Requirements:

- SPM holders with no experience are encouraged to apply.

- Basic proficiency in Excel and the ability to read Chinese are essential.

- Proficient in English and Mandarin (spoken & written); Cantonese is a plus.

- High level of professionalism and discretion when handling sensitive information.

- Flexibility and adaptability to changing priorities and deadlines.

- Ability to work independently and collaboratively in a fast-paced environment.

- Detailed and meticulous.

- Willing to work on Malaysia public holidays.

As the IT Business Analyst for MS Power Platform services, you will be responsible for assessing and understanding business processes, analyzing business needs, designing solutions, and developing applications, processes and workflows using Microsoft SharePoint, PowerApps, Power Automate, Dataverse, Power BI, MS Teams and OneDrive. This employee will work with internal and external sources and end-users to ensure functional use of systems matches organizational needs. In this role, you should be highly analytical and able to understand business needs. Excellent communication skills and problem-solving abilities are essential.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Gathers functional requirements for Power App/Power Automate and SharePoint sites solutions, translate functional requirements into technical design, and implement sustainable business solutions using the available toolset
• Utilizes the Power Platform to manage and create dynamic solutions for internal processes.
• Provides end-user support including day-to-day issues regarding MS SharePoint and Power Platform usage, functionality, application maintenance, and permission management
• Efficiently uses SQL, PowerShell and other tools to deliver the solution.
• Automates ad-hoc reports, optimize user queries, and facilitate data research and understanding
• Builds standards around developed practices, documenting them.
•  Stay updated with the latest Office 365 features and updates

Job Descriptions:

• Conduct engineering site surveys to plan equipment and interconnection locations at the site, as well as connections to the existing electrical system.
• Develop and prepare designs for residential solar PV systems, including but not limited to the electrical, structural, and mechanical aspects of the projects.
• Work with the Design Department to confirm the engineering design and decide on the DC equipment and AC interconnection locations at the site, as well as connections to the existing electrical system.
• Liaise with and manage subcontractors regarding their scope of work, schedules, and monitoring the quality of workmanship during installation.
• Record, implement, and manage design change requirements.
• Work with internal and/or external parties such as TNB, consulting firms, and local authorities on licensing applications and documentation.
• Liaise and coordinate with TNB HQ and local authorities on meter installation and grid interconnection of the solar PV system.
• Set up a remote monitoring system and perform testing and commissioning of the solar PV system.
• Review deliverables at project milestones to ensure the project is on schedule and within budget.
• Provide weekly reports and new project schedules to the Head of Department, and proactively update on critical issues such as material shortages, project delivery delays, subcontractor competency, law changes, etc.
• Implement best practices and safe work procedures throughout the project on-site.
• Prepare internal handovers to the O&M department, and communicate with O&M resources during O&M and DLP to ensure compliance with the committed Scope of Work and Service Level Agreement.
• Support O&M in attending to any electrical breakdowns related to solar PV systems during the DLP, initiate fault diagnosis and corrective actions for assigned solar PV projects, and implement new designs or procedures for project installation to avoid recurring faults due to project handling or inappropriate design.
• Provide technical reports for any retention claims from subcontractors due to mishandling, manufacturing claims for product failure, and insurance claims for external factors covered by EAR/WC.
• Monitor system performance by gathering relevant data and producing statistical performance reports before internal handover to the O&M department.

Job Requirements:

• Possess a Bachelor's Degree/Postgraduate Diploma/Professional Degree in Electrical Engineering or equivalent.
• Preferably have at least 1 year of working experience in electrical installations or the construction industry.
• Fresh graduates are encouraged to apply.
• Proficient in Solar PV system design, AutoCAD, and PVSyst (experience in these will be an added advantage).
• Proficient in AutoCAD, Microsoft Office, Microsoft Project, and ERP systems.
• Customer-oriented, independent, with problem-solving, reporting, and good interpersonal skills.
• Able to work and adhere to tight deadlines.
• Able to multitask and work in a fast-paced environment.
• Comfortable working on weekends and public holidays if required.
• Possess a valid Class D driving license and be able to travel.

PowerBee is a newly established business unit under Solarvest providing e-mobility solutions that are powered by 100% renewable energy.

Job Descriptions:

• Conduct engineering site survey and feasibility study for EV charging station projects
• Understand site condition and client requirements to develop suitable technical solutions
• Drive the end-to-end process of the project until completion, including engineering, budgeting, procurement, construction, commissioning, operation, and maintenance of EV charging stations
• Liaise and manage sub-contractors for their scope of works, schedules and monitoring workmanship qualities or subcontractors during installation
• Provide technical expertise to assist in the operation of EV charging station in terms of maintenance, troubleshooting, and repair
• Stay up to date with developments in the market environment and policy to identify latest trend and innovation
• Work with the team to identify opportunities for new product development and improvements to existing solution
• Ensure that all business activities are performed with the highest ethical standards and in compliance with our business conduct.

Qualifications:

• Candidate must possess at least a Bachelor’s Degree in Engineering (preferably Electrical/Mechanical)

Required Skills:

• Possess own transport; willingness to travel to project sites as needed
• Strong analytical and problem-solving skills
• Proficient in Microsoft Office
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team in fast paced environment
• Passionate to learn, able to work systematically, demonstrate accountability
• Working experiences in the related field is a plus.