JOB DESCRIPTION​

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment.

Key Responsibilities

•Provide great customer experience.

•Fold, hang, display, and merchandise garments to maximize selling opportunities.

•Actively process, stock and replenish garments on the sales floor and in the stock room.

•Open, unpack, and label merchandise with security tags.

•Support customer purchases and returns in the register.

1. Acquire and manage quotation from suppliers.
2. Responsible for purchase order preparation and relevant purchasing processes in M-tech System including goods receiving.
3. Update, maintain and document purchasing records and database in the system and hardcopy.
4. Monitor and coordinate deliveries of items to ensure that all items are delivered on time.
5. Working closely with requestor to enhance product knowledge to ensure specification of the product or items requested meeting requirements as set forth by the  management.
6. Apply new supplier master code for JDE and M-tech system.
7. Chasing payment on behalf of supplier.
8. Assist HQ liaise with supplier pertaining to direct payment matters such as get the bank statement, SSM certificate, GST questionnaire form, direct payment form from supplier.
9. To order printed form such as purchase order form, letter head and requisition order form from HQ.

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment.

Key Responsibilities

•Provide great customer experience.

•Fold, hang, display, and merchandise garments to maximize selling opportunities.

•Actively process, stock and replenish garments on the sales floor and in the stock room.

•Open, unpack, and label merchandise with security tags.

•Support customer purchases and returns in the register.

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment.

Key Responsibilities
- Provide great customer experience.
- Fold, hang, display, and merchandise garments to maximize selling opportunities.
- Actively process, stock and replenish garments on the sales floor and in the stock room.
- Open, unpack, and label merchandise with security tags.
- Support customer purchases and returns in the register.

Responsible to support the financial planning and operations required for budgeting and periodic forecasting to aid management in achieving strategic business plans and decision making.

Responsibilities: 

Review and analyse the actual monthly Profit & Loss for Poultry Feeds which includes the followings:

1. Analyse contribution by SKUs and customers which include pricing and Cost of Goods Sold (COGS)
2. Sales volume achievement by product categories, channels and key customers
3. Logistics and Packaging cost analysis
4. Production Variable overheads include labor, electricity, Repair & Maintenance, and other analysis.
5. Plant fixed overheads and operating expenses analysis.

Review and analyse transportation cost for Poultry Integration, including Feeds, Day Old Chick (DOC), Broiler and Finished Products.

Responsible for the rolling of 12 months Profit & Loss (P&L) forecast. Identify gaps and recommend the action plans.

Responsible for the annual budget which is aligned and supported by the strategic business goals.

Continuously provide recommendations for areas of improvement in the current financial, accounting processes and reporting for better efficiency.

Perform feasibility study for new CAPEX and assigned projects accordingly.

To perform any other tasks and assignments as directed by the management from time to time.

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment.

Key Responsibilities
Provide great customer experience.
Fold, hang, display, and merchandise garments to maximize selling opportunities.
Actively process, stock and replenish garments on the sales floor and in the stock room.
Open, unpack, and label merchandise with security tags.
Support customer purchases and returns in the register

Ensure sales, collections and approved customers’ claims (CN, rebate, contributions, etc.) have been taken into accounts timely and accurately for management to make decision.

Responsibilities:

• Ensure all transactions have been taken into accounts timely and accurately for closing purpose.
• Process CN / DN timely and accurately upon request from Operations.
• Ensure Sales have been timely and accurately taken up in JDE.
• Ensure all collections have been accounted for timely and accurately and offset promptly.
• Update daily AR Cash Book for monitoring cash flow purpose.
• Ensure all approved customers' claims (CN, rebate, contributions, etc) have been taken up and offset timely and
• accurately in JDE.
• Ensure contra with AP is done promptly.
• Issue Debit/Credit Note timely and accurately to inter-companies.
• Ensure Statement have been checked and released timely to customers and Operations for collections purpose.
• Ensure filing is done timely and properly for easy retrieval of information.
• Ensure integrity issues in JDE are cleared promptly so as to maintain the accuracy of the financial information.
• Perform Debtor Reconciliations to ensure all transactions have been properly taken up and to detect error.
• To highlight errors, unusual items or irregularities to superior immediately.
• Perform other tasks and assignments as directed by the Management from time to time.

As an Enterprise Account Executive, you will play a crucial role as part of the Revenue department in driving the end-to-end sales cycle of our enterprise client segment business, leveraging your expertise in people and human consulting within the realm of mental health benefits technology. We are looking for individuals who have held delivery and implementation consulting roles previously that also encompassed the pursuit and acquisition side of a client lifecycle.

This position requires a highly consultative approach and a strong project management skill set for very large enterprise clientele with complex needs, differentiating it from typical Account Executive roles.

• Consultative Sales and Solution Development:
• Collaborate closely with enterprise clients to understand their organisational challenges, objectives, and wellbeing goals & needs.
• Leverage a consultative approach to co-create tailored wellbeing solutions that builds upon Intellect’s suite of wellbeing services in a manner that aligns with our clients' strategic initiatives and addresses their unique enterprise level needs.
• Client Engagement and Needs Assessment:
• Conduct comprehensive needs assessments to identify opportunities for the integration of mental health benefits technology solutions.
• Work collaboratively with internal teams to design and propose innovative solutions that build upon the Intellect ecosystem of services to meet client objectives.
• Solution Design and Consultation:
• Craft tailored wellbeing solutions that align with clients' organisational goals and employee wellness initiatives.
• Act as a trusted advisor, providing consultative insights and recommendations on the implementation of mental health benefits technology.
• Sales Strategy and Proposal Development:
• Develop and execute consultative sales strategies to drive client acquisition and revenue growth.
• Craft compelling proposals that articulate the value of our mental health benefits technology in addressing clients' specific wellbeing challenges.
• Project Management:
• Own and lead the end-to-end project management of client implementations, ensuring seamless integration and adoption of our mental health benefits platform.
• Collaborate with internal teams to coordinate resources, timelines, and deliverables to meet client expectations.
• Internal & External Stakeholder Management:
• Maintain clear and transparent communication with key stakeholders, both internally and externally, to provide updates on project progress, resolve issues, and manage expectations.
• Act as a liaison between the sales team, clinical experts, product development, and other internal stakeholders.
• Facilitate communication and collaboration to ensure seamless alignment between client requirements and internal capabilities.
• Build and nurture strong relationships with key client stakeholders, positioning yourself as a trusted advisor.
• Ensure a smooth handover to the account management team post-implementation for ongoing relationship management.
• Training and Education:
• Provide ongoing support and education to clients on emerging trends and best practices in the wellbeing space.
• Continuous Improvement:
• Stay informed about industry trends, mental health initiatives, and technological advancements to continuously enhance the value proposition for clients.
• Collaborate with product development teams to provide feedback based on client needs and market demands.
• Provide insights and feedback to enhance internal processes related to sales, solution development, and client handovers.
• Collaborate with cross-functional teams to improve overall efficiency and effectiveness.

• Bachelor’s degree in a related field (e.g., Psychology, Human Resources, Business).

• Proven experience in a consulting role with a focus on people, human resources, change management, wellbeing consulting, or a related field
• Strong project management skills with the ability to handle multiple client implementations simultaneously.
• Strong strategic thinking skills, with the ability to develop and execute on a strategic vision for clients.
• Excellent communication and interpersonal skills to effectively engage with clients and internal teams.
• Ability to work independently and as part of a team, with a strong sense of accountability and ownership.
• Knowledge of mental health benefits technology and its application in corporate settings is a plus.
• Open to candidates in Malaysia, Philippines and Thailand.

• Work in a diverse environment with people from over 10 countries
• Unlimited annual leaves
• Work flexibility
• Medical coverage
• Annual Wage Supplement (Bonus)
• Christmas Leave (The team takes the whole Christmas week off separate from our leave policy)
• Birthday Leave (1 day)
• Holidays off
• Quarterly mental health day off
• Mental health benefits (Premium access to our app!)
• Work-life balance and employee wellness
• Regular social events where we have non work-related fun

Position Objective:

Project manager external procurement for new products (platform etc.), participates in SE team, coordinates SE work at the supplier. Supervision of series production until EOP, coordinating / driving function on purchasing side for RPP. Input of BU-localization strategy to purchasing strategy. Project Management Purchasing is responsible for achievement of project goals (costs, quality, deadlines, budget). Responsible for assigned commodity.

Job Description:

• Acts as project manager external procurement all new projects incl. 2nd sources
• Manages medium to very high complexity projects
• Guides the specialist departments as part of project management
• Represents purchasing in product creation process from kick-off onwards
• Participates in Simultaneous Engineering teams, coordinates SE work at the supplier
• Initiates and implements concept competitions
• Holds of and participates in technical supplier discussions
• Participates & answers questions in Quality Gate Customer for purchase appraisals
• Supervises of series production until EOP
• Feedbacks of series experience / lessons learned into SE process
• Coordinates change management on the purchasing side
• Coordinates & drive RPP function on purchasing side, participate in RPP teams
• Provides input of Business Unit (BU) localization strategy to purchasing strategy
• Escalates critical topics on own responsibility and works out solutions before escalation to supervisor
• Support Start-up activities to secure safe launch

Funding Societies | Modalku is the largest SME digital financing platform in Southeast Asia, expanding into a leading SME neobank. We are licensed and registered in Singapore, Indonesia, Thailand, Malaysia, and operating in Vietnam, and backed by Sequoia India, Softbank Vision Fund and SMBC bank amongst many others. Funding Societies | Modalku provides business financing to small and medium-sized enterprises (SMEs), which is funded by individual and institutional investors.

And here at Funding Societies | Modalku we live by our core values:

• Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.
• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.

What you will do:

• To assist in providing troubleshooting assistance for customer orders, account statuses and relevant problems.
• To assist in Managing sales tracking tools and report on important information.
• To stay up to date with new product and feature launches and ensure sales team is on board.
• To liaise with account managers to develop specific sales strategies.
• To assist in developing and monitoring performance indicators.
• To compile and check company/business registration/relevant documents.
• To record/update internal systems for any financing application.
• To prepare financing agreements and relevant finance document.
• To perform any other duties and responsibilities assigned from time to time.

What we are looking for:

• Currently pursuing a diploma or degree in Business, Marketing, Communications, or any related field.
• Strong verbal and written communication skills in English and Mandarin, Bahasa Malaysia is a plus.
• Proficiency in Microsoft Office (Word, Excel are preferred).
• Comfortable with digital communication tools.
• Positive attitude and eagerness to learn.
• Results-oriented with a proactive mindset.
• A team player with a collaborative approach.
• Resilience and perseverance in handling rejections or challenges.

• Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.
• Flexible Working - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life.
• Medical Benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their back for their loved ones too.
• Mental Health and Wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we have Wellness Wednesdays and we engage partners to provide well-being coaching. And we have our Great FSMK Workout sessions too to keep everyone healthy and fit!
• Learning & Development - We believe learning should never end and we support everyone with curated learning programs on our internal learning platform.
• Tech Support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity.

WHAT YOU WILL OWN:

• Administer all editorial tasks within the assigned scope of work efficiently
• Manage and submit cases within the SLA
• Identify vendor’s need by understanding the requirements and ensure that it is according to the content SOP
• Ensure that quality standards are maintained in creating and updating menu
• Ensure that target productivity and quality scores are met
• Ensure compliance with company policy and procedures
• Participate in daily team huddle
• Proactively provide feedback and suggestions for the improvement of SOP
• Assist the RTA/TL in executing ad-hoc tasks as and when required
• Able to handle timelines and take ownership of tasks assigneg

ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE

• Well-versed in international cuisine, especially in the Asia Pacific region with sound knowledge of common food preparation and terminologies
• Good oral and written communication skills in Mandarin.
• Approachable personality with people handling skills
• Good listening skills
• Familiar with Salesforce, Microsoft Office applications (Excel, Powerpoint), Google platform
• Good problem solving skills in handling complaints effectively
• Must be able to work on shifts, weekends, and public holidays
• Willingness to take on additional responsibilities and ad hoc task
• Able to handle timelines committed and take ownership of tasks assigned to you
• Ability to communicate effectively with senior management and other

SENIORITY LEVEL : Executive
FUNCTION : Commercial Executive
LOCATION : Southgate Commercial Centre, Kuala Lumpur, Malaysia
REPORTS to : Team Leader Commercial

ROLE POSITIONING AND OBJECTIVES
is looking for Commercial (Telesales) Executives who are persuasive and can demonstrate exceptional selling, communication, and closing skills to potential and existing partners. The Commercial Executive is responsible for the process of calling, pitching, following up and servicing partners at a high performing level.

WHAT YOU WILL OWN:
While leads are provided, you will be expected to:
● Have the ability to sell on the phone as second nature.
● Be relentless in researching, reaching out to, and speaking to the right decision-makers in a business.
● Be sales-minded and resourceful to hit set KPIs.
● Meet requirements in the areas of documentation accuracy, partner approval and systems processing.
● Meet the expected daily productivity in terms of number of calls and sales
● Keep records of calls and sales and note useful information in an organized fashion.
● A knack for objection handling, persuasiveness, instilling urgency and acting in a fast-paced fashion.
● Problem solving comes as second nature; constantly striving to provide solutions which are in-sync to company offers.
● Constantly excelling in meeting and exceeding KPI elements set by the company.

ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE.
● As this is a 100% telesales role, the incumbent must be comfortable to make outbound calls via digital communication tools and be on the phone over extended periods of time.
● Able to communicate in English effectively, an added advantage for ability to speak, read & write in Bahasa Malaysia fluently.
● Previous telesales experience is not necessary but is an added advantage.
● Comfortable in working with online business tools such as Google applications. Experience with Salesforce a plus, but not mandatory
● A proficient communicator with a consultative sale driven approach.
● A strong relationship builder, target-oriented, resilient and a team player with a willingness to learn.
● Fast learner and able to adapt quickly to constant changes in operational processes

At Central Operations we “Work smarter together”, “Always add value” & “Look for trouble”, these are our guiding principles that will make us a Centre of Excellence in no time. We aim to create a magical experience for you here at
foodpanda as we win through diversity by hiring the BEST talents from all walks of life.

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment.

Key Responsibilities

• Provide great customer experience.
• Fold, hang, display, and merchandise garments to maximize selling opportunities.
• Actively process, stock and replenish garments on the sales floor and in the stock room.
• Open, unpack, and label merchandise with security tags.
• Support customer purchases and returns in the register.

Job Description

PURPOSE OF THE JOB

Be an enthusiastic, proactive person to initiate, support and execute designated marketing multimedia designer duties, a team player with a pleasant personality to establish good working relationships with internal and external parties, able to work independently and resourceful in delivering the marketing objectives effectively and efficiently.

RESPONSIBILITIES OF THE JOB

1. Creating and maintaining mall aesthetic according to company branding guideline and positioning.
2. To co-create and co-ordinate contents creation on photos and relevant information to the mall’s website, Facebook and social media application.
3. To support, execute and coordinate a variety of marketing, promotion and thematic events to draw shopper traffic in the specific month(s).
4. Maintain relationships with service providers or third party vendors which includes managing the installations process.
5. To be responsible for safekeeping and proper back up of all audio and visual media, artwork, etc.
6. To assist and support Marketing for on-ground activities

Join Xtremax as we expand our footprint Malaysia. We are in search of an exceptional Sales Development Representative to synergize our Business Development and Marketing strategies. This pivotal role is tailored for a visionary professional adept at orchestrating high-impact lead-generation campaigns and excelling in both strategic oversight and tactical execution.

Key Responsibilities:

• Strategize and implement robust lead generation programs to prospect new clients and identify fresh market opportunities, enhancing our market penetration.
• Initiate contact with potential clients through a diversified outreach strategy encompassing cold calls, targeted campaigns, and strategic social media engagements.
• Forge a strong collaboration with the Marketing team to craft compelling marketing strategies, refine communication messages, and align with the overarching sales objectives under the guidance of the Business Development Manager.
• Cultivate and nurture preliminary leads to transition them to sales-ready stages, employing stringent qualification metrics and sustained engagement practices.
• Expertly manage CRM tools to meticulously track, analyze, and report on lead generation initiatives, ensuring high data integrity and deriving actionable business insights.

• Demonstrated success in lead generation, sales, or a closely related field, underscored by a consistent record of meeting or exceeding lead generation targets.
• Superior communication and persuasion skills, with proficiency in crafting and delivering compelling narratives.
• Preferably possesses experience within the technology sector, with a keen understanding of its dynamics and market drivers.
• Autonomous in managing projects with the capacity to thrive in a dynamic, collaborative, and cross-functional corporate landscape.
• Acute analytical acumen with a proven ability to discern trends, optimize workflows, and drive strategic decisions.
• Comprehensive understanding of digital marketing tools and CRM platforms.
• Only Malaysian may apply, we are not supporting for any Visa

Supermom, a fast-growing AI data powerhouse, has a mission to enable parents and families to live better and smarter in Southeast Asia. Boasting one of the largest family communities in Singapore and growing fast in Indonesia and Malaysia, and other SEA countries, we are looking for Media Sales Manager to be a part of this growth story.

As the Sales Manager, you will be responsible for building strong and lasting relationships with media agencies in Malaysia. He/She must have proven track records handling or working for media agencies.

Your role:

• You must have extensive network of agency contacts and years of account servicing or sales experience working for/with agencies
• Promote Supermom solutions to agencies and train agencies in adopting SuperMom solutions
• Conducts regular meetings with agencies to engage in full and frank discussion of client problems, opportunities, and work in progress.
• Reviews clients’ advertising plans with the Business Unit Head and Account Manager.
• Reviews fulfillments done by account servicing team to ensure the strategy and objectives are met prior to submission to the client.
• Reviews annual projections of client gross income and personnel needs.
• Ensures a high level of agency performance on behalf of clients assigned.
• Periodically reviews account profitability to ascertain that a reasonable profit is being earned from the work done for each client.
• Proactively recommend strategies to Supermom top management to better engage and grow revenue from media agencies
• Proactively develop and execute strategies to enhance revenue by a min of 2x yearly

• At least 5+ years of media agency experience
• Extensive networks and contacts in the media agency industry
• Able to network and entertain clients to build relationships
• Excellent sales and negotiation skills with acute business sense
• Entrepreneurial with excellent communication skills and the ability to work calmly under pressure
• Good understanding of how agencies measure performance with relevant KPIs
• Good understanding of how agencies evaluate vendors and partners

• Robust compensation package: Base-plus-commissions
• Esop opportunity in a start up environment
• Bonus plans based on individual, team and/or campaign deliveries
• Work hard, play hard office culture led by a diverse and inclusive workforce

Supermom, a fast-growing AI data powerhouse, has a mission to enable parents and families to live better and smarter in Southeast Asia. Boasting one of the largest family communities in Singapore and growing fast in Indonesia and Malaysia, and other SEA countries, we are looking for Media Sales Director to be a part of this growth story.

As the Sales Director, you will be responsible for building strong and lasting relationships with media agencies in Malaysia. He/She must have proven track records handling or working for media agencies.

Your role:

• You must have extensive network of agency contacts and years of account servicing or sales experience working for/with agencies
• Promote Supermom solutions to agencies and train agencies in adopting SuperMom solutions
• Conducts regular meetings with agencies to engage in full and frank discussion of client problems, opportunities, and work in progress.
• Reviews clients’ advertising plans with the Business Unit Head and Account Manager.
• Reviews fulfillments done by account servicing team to ensure the strategy and objectives are met prior to submission to the client.
• Reviews annual projections of client gross income and personnel needs.
• Ensures a high level of agency performance on behalf of clients assigned.
• Periodically reviews account profitability to ascertain that a reasonable profit is being earned from the work done for each client.
• Proactively recommend strategies to Supermom top management to better engage and grow revenue from media agencies
• Proactively develop and execute strategies to enhance revenue by a min of 2x yearly

• At least 5+ years of media agency experience
• Extensive networks and contacts in the media agency industry
• Able to network and entertain clients to build relationships
• Excellent sales and negotiation skills with acute business sense
• Entrepreneurial with excellent communication skills and the ability to work calmly under pressure
• Good understanding of how agencies measure performance with relevant KPIs
• Good understanding of how agencies evaluate vendors and partners

• Robust compensation package: Base-plus-commissions
• Esop opportunity in a start up environment
• Bonus plans based on individual, team and/or campaign deliveries
• Work hard, play hard office culture led by a diverse and inclusive workforce

Key Responsibilities:

Campaign Setup and Management:

• Assist in the creation, traƯicking, and launch of digital ad campaigns across various channels including display, video, social, and programmatic.
• Set up and manage ad serving platforms (e.g., Google Campaign Manager, Sizmek, etc.), ensuring correct traƯicking of creatives, targeting, and reporting.

Optimization and Monitoring:

• Continuously monitor the performance of campaigns, analyzing key metrics (CTR, conversion rates, ROI, etc.) and making data-driven adjustments to optimize campaign delivery and performance.
• Troubleshoot and resolve issues related to ad creatives, targeting, tracking, and delivery to ensure campaigns are running smoothly.

Quality Assurance:

• Perform QA checks on creative assets, tracking pixels, and tags to ensure proper deployment and functionality across various platforms and devices.
• Ensure compliance with client requirements, platform policies, and best practices in ad serving and reporting.

Reporting and Analysis:

• Regularly provide detailed performance reports and insights to internal teams and clients, using platforms such as Google Analytics, Tableau, or proprietary reporting tools.
• Provide actionable recommendations for improving campaign performance based on data analysis and industry trends.

Client and Internal Communication:

• Act as a key point of contact for clients regarding campaign performance, optimizations, and troubleshooting.
• Collaborate with cross-functional teams, including account management, sales, and creative teams, to ensure campaign objectives are met.

Stay Current with Industry Trends:

• Stay updated with the latest trends in digital advertising, ad technologies, and best practices (e.g., new features in Google Ads, Facebook Ads, programmatic platforms).
• Explore new advertising platforms and opportunities to improve client performance and campaign eƯectiveness.

WHAT YOU WILL OWN:

• Administer all editorial tasks within the assigned scope of work efficiently
• Manage and submit cases within the SLA
• Identify vendor’s need by understanding the requirements and ensure that it is according to the content SOP
• Ensure that quality standards are maintained in creating and updating menu
• Ensure that target productivity and quality scores are met
• Ensure compliance with company policy and procedures
• Participate in daily team huddle
• Proactively provide feedback and suggestions for the improvement of SOP
• Assist the RTA/TL in executing ad-hoc tasks as and when required
• Able to handle timelines and take ownership of tasks assigneg

ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE

• Well-versed in international cuisine, especially in the Asia Pacific region with sound knowledge of common food preparation and terminologies
• Good oral and written communication skills in Cantonese.
• Approachable personality with people handling skills
• Good listening skills
• Familiar with Salesforce, Microsoft Office applications (Excel, Powerpoint), Google platform
• Good problem solving skills in handling complaints effectively
• Must be able to work on shifts, weekends, and public holidays
• Willingness to take on additional responsibilities and ad hoc task
• Able to handle timelines committed and take ownership of tasks assigned to you
• Ability to communicate effectively with senior management and other

Position Type :

Type Of Hire :

Education Desired :

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment.

Key Responsibilities

• Provide great customer experience.
• Fold, hang, display, and merchandise garments to maximize selling opportunities.
• Actively process, stock and replenish garments on the sales floor and in the stock room.
• Open, unpack, and label merchandise with security tags.
• Support customer purchases and returns in the register.
   

NielsenIQ Customer Success is a modern service team transforming the way we serve our clients with new and updated tools to help our teams get the job done quickly and easily. We are the team that partners with clients to fuse data, science, and the talents of our people to provide measurement and improvement for the clients and markets we serve. We are the key link between NielsenIQ and clients. Our service and delivery is the reason clients will continue to invest in our products and service. To run independently the set-up & execution of projects by compiling, analyzing, and interpreting sales, writing client reports, and constructing presentations.   

 RESPONSIBILITIES  

• Summarize data in tables, charts, and graphs  
• Analyze and interpret sales data 
• Deliver final reports and presentations (category overview as well as issue-based) building a story and final recommendations  
• Review data for errors and inconsistencies  
• Use internal tools and data sources  
• Independently discusses analysis design to best answer client questions with CBP/client  
• Discuss design and calculate the Quantified Business Opportunity  
• Drive time/cost-effectiveness on the project  
• Support meeting the COE objectives as a whole  
• Inspire peers and co-workers  

WHAT YOU WILL OWN:

● Ensure the highest quality of customer service to vendors

● Process orders and manage relationships with hundreds of restaurants

● Deliberate with customers or supervising personnel in order to address questions, problems, and special requests for orders and actual delivery statuses

● Ensure that processes are followed and bring in new ideas for improvements

● Constantly work towards improving customer experience

● Handle customers’ and vendors’ requests, as well as external communication with them

ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE.

1. Candidates have at least an SPM or Diploma certificate

2. At least 1 - 2 years of working experience in the customer service field are preferable

3. Fresh graduates are welcome to apply

4. Required language (s): English & Malay, Mandarin OR Cantonese

5. Able to work in a fast-paced, high-intensity work environment

6. Flexible and able to adapt to fast changes

7. Must be able to work on rotating shifts as needed (weekdays, weekends & public holidays)

8. Preferably with strong computer navigation skills and PC knowledge with typing speed of 25 WPM

9. Able to join 20 days of training

Job Summary: He / She must play a crucial role in ensuring the effectiveness and efficiency of operational processes by developing, maintaining, and updating process documentation such as Standard Operating Procedures (SOPs) and work instructions. This role will also be responsible for monitoring the quality performance of processes and ensuring compliance with contractual requirements. This is a dual-focus role, both operations- and process-oriented, aimed at enhancing operational quality and in-process performance.

Process Documentation Management

• Create, update, and maintain comprehensive and accurate process documentation, including SOPs, work instructions, and flowcharts for operational activities.

• Ensure that all process documentation reflects current practices and is aligned with business and client requirements.

• Collaborate with cross-functional teams to ensure the correct implementation of updated processes and procedures.

Quality Performance Monitoring

• Monitor and analyze process performance data to ensure adherence to quality standards and identify opportunities for improvement.

• Implement and maintain in-process quality controls to ensure operational activities meet defined quality metrics.

• Conduct regular quality audits and reviews to assess process effectiveness and compliance with established standards.

Stakeholder Collaboration

• Act as a liaison between the operations team, contract management team, clients, and the global quality team to ensure consistent alignment with process quality goals.

• Provide guidance and support to the operations team on the implementation of process improvements and quality-related initiatives.

• Prepare and present reports on process quality performance and improvement initiatives to relevant stakeholders.

Others

• Other tasks as assigned by their manager.

• To ensure neutrality commitment for PRISM projects.

For this position, the successful candidate demonstrates proficiency in customer service management, communication and transport operation management.

• Minimum of 2 years of experience in a process-oriented or quality management role, preferably within logistic industry.

• Experience in creating and managing operational documentation such as SOPs and work instructions.

• Proven track record of monitoring and improving process quality and performance.

• Bachelor’s degree in supply chain management, Logistics Management, or a related field.

• Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and document management systems.

• Knowledge in ISO 9001 : 2015 is an added advantage
• Excellent in written and verbal English