Description:
TANG International Education Group Malaysia is seeking an enthusiastic and skilled individual to join our team as an IT cum Trainer Executive. The ideal candidate will possess a strong background in IT, online teaching, and excellent communication skills. As our company deals extensively with clients from China and Malaysia, proficiency in both Chinese and Malay languages is essential.

Responsibilities:

• Online Teaching: Conduct online training sessions for company clients, focusing on IT skills and knowledge. Create engaging and informative content to facilitate learning.
• Client Communication: Communicate effectively with clients in a friendly and outgoing manner. Address their inquiries, concerns, and provide technical support as needed.
• Issue Resolution: Troubleshoot application and IT-related issues faced by clients. Provide timely and effective solutions to ensure smooth operation of systems and applications.
• Training Delivery: Deliver training sessions to company staff as needed, ensuring they are equipped with the necessary IT skills and knowledge to perform their roles effectively.
• Continuous Learning: Stay updated with the latest trends and developments in IT and online teaching methodologies. Incorporate new techniques and technologies into training programs to enhance effectiveness.
• Language Proficiency: Utilize proficiency in Chinese and Malay languages to facilitate communication with clients and colleagues. Translate documents and materials as necessary.
• Collaboration: Work closely with the IT team to identify and address technical issues. Collaborate with other departments to ensure alignment of training programs with company goals and objectives.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or related field.
  Proven experience in online teaching and IT support.
• Strong communication and interpersonal skills.
• Ability to effectively troubleshoot and resolve technical issues.
• Proficiency in Chinese and Malay languages is mandatory.
• Willingness to travel domestically and to China for client meetings and training sessions.
• Outspoken and friendly demeanor with a passion for helping others learn.
• Ability to adapt to a fast-paced environment and multitask effectively.
• Willingness to undergo training and development as required.

Benefits:

• Competitive salary package.
• Opportunities for career growth and advancement.
• Training provided to enhance skills and knowledge.
• Dynamic and supportive work environment.

Join TANG International Education Group Malaysia and become part of a dynamic team dedicated to providing quality education and support to our clients. Apply now and unleash your potential as an IT cum Trainer Executive!
 
 
 

 

Perks & Benefits

• Nearby public transport
• Central location
• Free snacks / Happy hours
• Personal leave
• Personal development opportunities

Marketing Assistants / Coordinators (Marketing & Communications)

Full time (Urgent Hiring)

RM 3,500 – RM 5,000 per month

Job Descriptions

Market Research :

• Conduct market research to identify trends, competitors, and potential
  opportunities for the company &services.
• Analyze consumer behavior and adjust marketing strategies
  accordingly.

Competitor Analysis :

• Monitor competitor activities and market trends to stay ahead in the
  industry.

Content Creation :

• Develop engaging and relevant content for various marketing channels,
  including blogs, social media, emails, and website and business
  proposal for client.

Brand Management :

• Maintain and enhance the company & brand image.
• Ensure consistent messaging and branding across all marketing
  materials.

Event Management :

• Plan and coordinate marketing events, such as site visits, trade shows,
  and promotional activities.

Training and Development :

• Stay updated on industry trends and best practices.
• Continuously enhance skills and knowledge through training and
  professional development.

Perks & Benefits

• Employee equity
• Personal leave
• Personal development opportunities

We are seeking an enthusiastic and result-driven Education Counselor with a strong background in sales and marketing to join our team. As an Education Counselor, you will be responsible for promoting our educational programs, reaching out to potential students, and guiding them through the enrollment process.

Key Responsibilities

• • Promote our educational programs to prospective students and their parents through various marketing channels
  • Conduct personalized counselling to understand the needs and goals of students and assist them in making informed decisions
  • Develop and maintain a network of potential students through leads generation and follow up activities
  • Stay up to date with the latest educational trends and market insight by performing market analysis and research on competitor
  • Maintain a high standard of customer service throughout the enrollment process. 

General Requirements

• • Candidate from other education background such as Degree, Diploma or SPM with proven experience as telemarketer or similar sales/ customer service role are welcome to apply.
  • Able to maintain friendly and professional relationships with all stakeholders.
  • Working experience in a higher education institution or in marketing/sales would be an advantage.
  • Able to perform under stressful and tight-deadline situations.
  • Excellent communication skills.
  • Persistent and result-oriented.
  • Patient and able to handle customer rejection.
  • Working hours: 8.30am -6pm (5 days/ week)

Perks & Benefits

• Nearby public transport
• Personal leave
• Personal development opportunities

• To assist students with the application process to colleges and Universities on the SEEKA platform.
• To guide students towards the right career paths or the diploma/degree they should pursue.
• To sell the right educational prospects to potential students.
• To streamline the experience for students applying to higher institutions.
• Be able to quickly conduct research or adapt quickly to different situations (For example, the student wants to apply to a course being conducted in Europe and you must find out what requirements they need to apply for a student ViSA)
• To continuously learn on the job and to guide others when needed or be a team player
• To get colleges to sign up and join the SEEKA platform

WHAT YOU WILL OWN:

● Onboard potential foodpanda vendors on the platform via phone call & live chat

● Assist the sales team on face-to-face/call training sessions with potential vendor

● Provide the support to the vendors to ensure they are satisfy with foodpanda

● Setting up relevant accounts for potential vendors for them to start selling on foodpanda

● Provide first call resolution to the vendor if needed

● Any other ad hoc tasks as requested by your line manager

ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE:

● Highly communicative with a pleasant personality

● Fluent in written and spoken English & Malay ; spoken Mandarin/Cantonese is a plus

● Proactive and self-motivated individual who thrives on meeting targets

● Prior call centre experience a plus, but not compulsory

WHAT WE OFFER:

A top-notch office in Kuala Lumpur, Malaysia close to amazing restaurants and bars. Inside the walls of this office you’ll find:

● An empowering, international and agile working environment

● Responsibility from day one in an innovative and rapidly expanding tech business

● Regular office parties and exciting team events

● And a bunch of cool extras including foosball tables and a table tennis table, as well as free fruits and, of course, a monthly corporate allowance from foodpanda

• To assist students with the application process to colleges and Universities on the SEEKA platform.
• To guide students towards the right career paths or the diploma/degree they should pursue.
• To sell the right educational prospects to potential students.
• To streamline the experience for students applying to higher institutions.
• Be able to quickly conduct research or adapt quickly to different situations (For example, the student wants to apply to a course being conducted in Europe and you must find out what requirements they need to apply for a student ViSA)
• To continuously learn on the job and to guide others when needed or be a team player
• To get colleges to sign up and join the SEEKA platform

The Financial Accountant will be responsible for all aspects of the management, statutory and external financing reporting under International Financial Reporting Standards (IFRS).

Provide value added services to all business partners and corporation through the analysis and interpretation of data. Provide management with suggestions for the improvement of accounting and business processes.

The ideal leader for this role must have the ability to exercise good judgment in a variety of situations. The position requires strong accounting and analytics, strong organizational ability, keen attention to detail and the ability to effectively manage multiple priorities and employees.

What you’ll be doing as Financial Accountant

• Financial Reporting:
  • Day-to-day accounting operations, month/quarter/year-end including but not limited to all journals, accruals, prepayments and intercompany transactions to ensure all business transactions for Keypath Education legal entities are recorded timely and accurately in accordance with IFRS or other applicable accounting standards.
  • Oversee tax declarations and ensure adherence to local tax regulations, leveraging your understanding of relevant tax laws.
  • Maintain fixed asset registers and process depreciation.
  • Ensure the accuracy and timeliness of financial reporting, including monthly close processes, financial statements, and management reports.
  • Provide insight and actual financial results to Head of Finance, as needed as it relates to the preparation of the forecast and annual budget.
  • Prepare monthly account reconciliations and ensure that reconciling items are identified and resolved on a timely basis.
  • Review of existing reporting processes and controls to streamline reporting and realize efficiencies.
  • Facilitate management reporting as is relates to Keypath Education consolidated results
  • Proactivity and independently identify any risk or opportunities for our current processes as it relates to the monthly close, billing, reporting, systems.

• Compliance and Controls:
  • Coordinate external audits and address audit findings promptly.
  • Implement and maintain internal controls to ensure the integrity of financial data.
  • Implement and maintain efficient and effective processes to optimize productivity and minimize errors.

Additional Information

• This role is a permanent, full-time role. Only candidates located in Malaysia, and Malaysians or non-Malaysians with a valid permit to work in Malaysia will be considered for this role.
• Keypath's headquarters is located in Melbourne, Australia; as such, this position involves occasional travel to Melbourne throughout the year.
• The successful candidate will also be required to undergo a stringent background check process; including checking and verification of qualifications, prior employment history, criminal records and credit/bankcruptcy,  as part of the hiring process.
• Additionally, as this role involves collaboration with our US-based Finance Team, there will be a need for early starts to accommodate the time zone differences between the US and Malaysia. This requirement is expected to last for a 3 to 6 months handover period.

The Cloud Network and Cyber Security Engineer will report to and assist the VP of IT Infrastructure and Security and will be responsible for designing, implementing, and maintaining secure and scalable cloud and on-premise network architectures. As part of the Infrastructure and Security team, this role will help lead cyber security efforts, securing our sensitive data and critical assets from current and emerging threats, and be the primary technical contact for all information security tooling, security risk and incident mitigation efforts, and documentation in our APAC region. This role will also work closely with the Lead Cyber Security Engineer and cross-functional teams to ensure that our organization’s systems are compliant with industry best practices and regulatory standards.

The Cloud Network and Cyber Security Engineer will provide security and configuration expertise and will work with functional leaders on broad technical initiatives around design, implementation, rollout, and monitoring of cloud enterprise systems in support of Keypath’s global cyber security and cloud roadmap. The Cloud and Network Cyber Security Engineer will also provide mentoring of System Administrators in security-related topics.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Design and implement scalable and resilient cloud network architectures across multiple cloud platforms (e.g., Azure, AWS) to support our business operations.
• Ensure high availability, performance, and reliability of cloud-based networks by implementing redundancy, load balancing, and fault-tolerant configurations.
• Perform cyber defense incident triage, to include determining scope, urgency, and potential impact, identifying the specific vulnerability, and making recommendations that enable timely remediation. • Collect intrusion artifacts (e.g., source code, malware, Trojans) and use discovered data to enable mitigation of potential cyber defense incidents within the enterprise.
• Collaborate with cross-functional teams to gather requirements and design network solutions that meet business needs.
• Partner with leadership to educate staff in security best practices and requirements laid out in company security and technology policies and standards.
• Enforce policies, procedures, and security controls to ensure compliance with all applicable laws, regulations, and standards, such as SOC 2 and ISO 27001.
• Monitor and report on the effectiveness of the information security and compliance program, providing regular updates to senior management and relevant stakeholders.
• Participate in BC/DR and incident response tabletop exercises.
• In conjunction with 3rd party gap assessments, identify and recommend mitigation for security gaps in existing and proposed architectures.
• Other duties as assigned.

• Identify and qualify opportunities by prospecting and developing relationships with key enterprise partners.
• Grow relationships with selected business providers to assist them in planning work placements and internships. 
• Create three times the number of qualified opportunities by using various methods such as making outbound calls, sending emails, holding in-person or virtual meetings, and participating in marketing campaigns and events.
• Manage social media pages and develop ongoing traffic. 
• FFA provides various products for healthcare, childcare, and other industries; we assist businesses in upskilling their staff and training them in Apprenticeships, traineeships, or other necessary training based on the business's needs. 
• Attend virtual promotional events when needed.
• Take part in all recruitment activities, such as training events, helping students decide, running information sessions, and handling inquiries.
• Provide market insights and accurate recruitment forecasts through regular, detailed reports to the management team.
• Give timely feedback to management to help improve strategies and processes.
• Build a professional and consultative relationship with students.
• Make sure all activities are reported accurately in the CRM.
• Ensure professional execution of recruitment and admin support tasks.
• Build and maintain strong, beneficial partnerships with agents, university partners, and stakeholders for lasting success.

• To assist students with the application process to colleges and Universities on the SEEKA platform.
• To guide students towards the right career paths or the diploma/degree they should pursue.
• To sell the right educational prospects to potential students.
• To streamline the experience for students applying to higher institutions.
• Be able to quickly conduct research or adapt quickly to different situations (For example, the student wants to apply to a course being conducted in Europe and you must find out what requirements they need to apply for a student ViSA)
• To continuously learn on the job and to guide others when needed or be a team player
• To get colleges to sign up and join the SEEKA platform

• Identify and qualify opportunities by prospecting and developing relationships with key enterprise partners.
• Grow relationships with selected business providers to assist them in planning work placements and internships. 
• Create three times the number of qualified opportunities by using various methods such as making outbound calls, sending emails, holding in-person or virtual meetings, and participating in marketing campaigns and events.
• Manage social media pages and develop ongoing traffic. 
• FFA provides various products for healthcare, childcare, and other industries; we assist businesses in upskilling their staff and training them in Apprenticeships, traineeships, or other necessary training based on the business's needs. 
• Attend virtual promotional events when needed.
• Take part in all recruitment activities, such as training events, helping students decide, running information sessions, and handling inquiries.
• Provide market insights and accurate recruitment forecasts through regular, detailed reports to the management team.
• Give timely feedback to management to help improve strategies and processes.
• Build a professional and consultative relationship with students.
• Make sure all activities are reported accurately in the CRM.
• Ensure professional execution of recruitment and admin support tasks.
• Build and maintain strong, beneficial partnerships with agents, university partners, and stakeholders for lasting success.

• Identify and qualify opportunities by prospecting and developing relationships with key enterprise partners.
• Grow relationships with selected business providers to assist them in planning work placements and internships. 
• Create three times the number of qualified opportunities by using various methods such as making outbound calls, sending emails, holding in-person or virtual meetings, and participating in marketing campaigns and events.
• Manage social media pages and develop ongoing traffic. 
• FFA provides various products for healthcare, childcare, and other industries; we assist businesses in upskilling their staff and training them in Apprenticeships, traineeships, or other necessary training based on the business's needs. 
• Attend virtual promotional events when needed.
• Take part in all recruitment activities, such as training events, helping students decide, running information sessions, and handling inquiries.
• Provide market insights and accurate recruitment forecasts through regular, detailed reports to the management team.
• Give timely feedback to management to help improve strategies and processes.
• Build a professional and consultative relationship with students.
• Make sure all activities are reported accurately in the CRM.
• Ensure professional execution of recruitment and admin support tasks.
• Build and maintain strong, beneficial partnerships with agents, university partners, and stakeholders for lasting success.

• To assist students with the application process to colleges and Universities on the SEEKA platform.
• To guide students towards the right career paths or the diploma/degree they should pursue.
• To sell the right educational prospects to potential students.
• To streamline the experience for students applying to higher institutions.
• Be able to quickly conduct research or adapt quickly to different situations (For example, the student wants to apply to a course being conducted in Europe and you must find out what requirements they need to apply for a student ViSA)
• To continuously learn on the job and to guide others when needed or be a team player
• To get colleges to sign up and join the SEEKA platform

• Identify and qualify opportunities by prospecting and developing relationships with key enterprise partners.
• Grow relationships with selected business providers to assist them in planning work placements and internships. 
• Create three times the number of qualified opportunities by using various methods such as making outbound calls, sending emails, holding in-person or virtual meetings, and participating in marketing campaigns and events.
• Manage social media pages and develop ongoing traffic. 
• FFA provides various products for healthcare, childcare, and other industries; we assist businesses in upskilling their staff and training them in Apprenticeships, traineeships, or other necessary training based on the business's needs. 
• Attend virtual promotional events when needed.
• Take part in all recruitment activities, such as training events, helping students decide, running information sessions, and handling inquiries.
• Provide market insights and accurate recruitment forecasts through regular, detailed reports to the management team.
• Give timely feedback to management to help improve strategies and processes.
• Build a professional and consultative relationship with students.
• Make sure all activities are reported accurately in the CRM.
• Ensure professional execution of recruitment and admin support tasks.
• Build and maintain strong, beneficial partnerships with agents, university partners, and stakeholders for lasting success.

As a Partnerships Manager you’ll:

• Identify and qualify opportunities by building relationships with key partners in the healthcare and childcare sectors.
• Recruit and grow new industry partners, developing strategies to place students in work placements, internships, or roles as fresh graduates.
• Build strong relationships with key stakeholders to ensure students are matched with the right opportunities.
• Develop structured account plans, outlining key activities, milestones, and objectives for successful partner engagement.
• Collaborate with our Student Placement and Support team to design tailored solutions for partners, ensuring the best fit for student placements or internships.
• Generate three times the number of qualified opportunities through proactive outreach such as calls, emails, meetings, marketing campaigns, and events.
• Utilise CRM tools like Salesforce to track and manage opportunities efficiently.

As a Partnerships Manager you’ll:

• Identify and qualify opportunities by building relationships with key partners in the healthcare and childcare sectors.
• Recruit and grow new industry partners, developing strategies to place students in work placements, internships, or roles as fresh graduates.
• Build strong relationships with key stakeholders to ensure students are matched with the right opportunities.
• Develop structured account plans, outlining key activities, milestones, and objectives for successful partner engagement.
• Collaborate with our Student Placement and Support team to design tailored solutions for partners, ensuring the best fit for student placements or internships.
• Generate three times the number of qualified opportunities through proactive outreach such as calls, emails, meetings, marketing campaigns, and events.
• Utilise CRM tools like Salesforce to track and manage opportunities efficiently.

The Talent Acquisition Partner is responsible for the developing and executing the talent acquisition strategy to attract the best talent into Keypath Education to achieve our vision and strategic goals. As a dedicated Talent Acquisition partner to our growing business, you will play a pivotal role in business partnering, promoting Keypath’s employee brand, and contributing to wider People & Communications initiatives. 

• Provide seamless strategic and targeted end-to-end recruitment campaigns for all areas of the business
• Create innovative solutions to attract exceptional talent to Keypath, including proactive sourcing, social media/targeted marketing campaigns, internal promotion initiatives, and other advertising
• Actively promote Keypath’s employer brand and develop new ways of reaching candidate attraction
• Share market insights and intel with the business, contributing to broader People & Communication initiatives for the organisation
• Own and drive the candidate selection process including undertaking thorough job briefs, candidate screening and profiling, and interview scheduling to ensure a brilliant candidate experience
• Develop and coach hiring managers to uplift recruitment capability
• Championing the recruitment of diverse candidates
• Drive innovation and process improvement of recruitment practices ensuring that our model and execution continuously improves in terms of it is efficiency, effectiveness, and experience to ensure we attract the best talent in market
• Actively engaging in and contributing to Talent related projects

As the Workforce Analyst at Keypath Education, you will provide deeper insights to our workforce capacity to respond to our work volumes across multiple functions and media.  You will collaborate with staff across Student Operations to ensure that workforce data will be provided to support both tactical and long-term decisions relating to the workforce.

The role supports the Workforce Manager effectively implementing workforce planning strategies and change, undertake scenario modelling and develop prediction techniques. You will monitor and drive effective contact centre performance across all queues and contact types in real time to deliver outstanding customer service. Your role involves analysing data, adjusting staffing levels, and communicating with team leaders and Keypath student advisors to address any immediate needs or issues

In this role, you will have to ensure that the Contact Centre meets student expectations through effective real time monitoring and strategies and empower them to deliver on driving student advocacy through supporting tools and processes. Provide stakeholders accurate and immediate reporting around drivers behind queue performance challenges through regular forums and comprehensive reporting.

This role will be on a fixed-term 12-month contract with possibility of extension, subject to business requirements.

The successful candidate will be based in Malaysia and will be part of and working with our Australian business directly. Working hours will be 7AM – 3PM daily from Monday to Friday.

Accountabilities: 

• Data Collection & Analysis: Gather and analyse workforce data and performance metrics. Ensure data quality and spot trends to guide strategic workforce planning. Analysis of data and reporting to identify emerging trends and anomalies to add value to the end-to-end workforce management process.
• Rostering: Create and maintain accurate rosters that meet the business needs.
• Real Time Monitoring: Monitor real time call volumes, student advisor availability and service levels across multiple channels.
• Intraday Management: Adjust intraday staffing plans based on actual volume, student advisor availability and absenteeism.
• Performance Reporting: Provide real time performance reporting and updates to Team Leaders and Managers, highlighting any areas of concerns or trends that require attention.
• Coordination and Communication: Work closely with Team Leaders, Managers, and the Workforce Manager to communicate real time performance, identify gaps and recommend actions to improve contact center performance.
• Incident Management: Quickly identify and respond to service disruptions, outages or any other incidents affecting the contact center’s ability to meet contact center targets.
• Ad Hoc Analysis: Conduct ad hoc analysis as needed to investigate and resolve specific issues or to provide insights on operational performance.
• Compliance and Adherence: Ensure all student advisors operations are compliant with company policies and that agents adhere to their schedules.

• Identify and qualify opportunities by prospecting and developing relationships with key enterprise partners.
• Grow relationships with selected business providers to assist them in planning work placements and internships. 
• Create three times the number of qualified opportunities by using various methods such as making outbound calls, sending emails, holding in-person or virtual meetings, and participating in marketing campaigns and events.
• Manage social media pages and develop ongoing traffic. 
• FFA provides various products for healthcare, childcare, and other industries; we assist businesses in upskilling their staff and training them in Apprenticeships, traineeships, or other necessary training based on the business's needs. 
• Attend virtual promotional events when needed.
• Take part in all recruitment activities, such as training events, helping students decide, running information sessions, and handling inquiries.
• Provide market insights and accurate recruitment forecasts through regular, detailed reports to the management team.
• Give timely feedback to management to help improve strategies and processes.
• Build a professional and consultative relationship with students.
• Make sure all activities are reported accurately in the CRM.
• Ensure professional execution of recruitment and admin support tasks.
• Build and maintain strong, beneficial partnerships with agents, university partners, and stakeholders for lasting success.

As a Partnerships Manager you’ll:

• Identify and qualify opportunities by building relationships with key partners in the healthcare and childcare sectors.
• Recruit and grow new industry partners, developing strategies to place students in work placements, internships, or roles as fresh graduates.
• Build strong relationships with key stakeholders to ensure students are matched with the right opportunities.
• Develop structured account plans, outlining key activities, milestones, and objectives for successful partner engagement.
• Collaborate with our Student Placement and Support team to design tailored solutions for partners, ensuring the best fit for student placements or internships.
• Generate three times the number of qualified opportunities through proactive outreach such as calls, emails, meetings, marketing campaigns, and events.
• Utilise CRM tools like Salesforce to track and manage opportunities efficiently.