責任

✍ 負責與網路安全要求和新興相關ICT技術相關的端到端整體解決方案和服務活動，以實現最佳水準的網路安全機密性、完整性和可用性標準。
✍ 負責網路安全指南、基準、標準和流程的持續維護、監控和更新。這包括預測成長以確保可擴展性，評估基準、觀察或其他行業最佳實踐帶來的增強價值，並在需要時納入變更。
✍ 負責建立和維護業務工作流程和技術的現況和未來安全流程和工作指導。
✍ 開發並推薦知識開發以及文件化實務和工程知識抵押品的創建。
✍ 技術專家提供全面的解決方案和工程，以建構技術解決方案的技術要求。
✍ 提供IT 解決方案工程和設計建議的IT 安全諮詢和審查服務，以確保解決方案符合IT 安全要求，從而保護客戶的IT 基礎設施和系統。
✍ 提供適用於各種開發技術的技術專業知識和諮詢。
✍ 負責為客戶的整個網路和系統基礎設施分析、評估和推薦最佳的資訊安全技術和解決方案。
✍ 負責從安全角度和角度進行符合客戶安全控制和基線的解決方案評估、POC、UAT。
✍ 就資訊安全問題提供建議和諮詢，並為各個內部團隊和部門提供建議。
✍ 對新出現的內部和外部威脅、技術趨勢和減輕 IT 安全風險的方向進行研究和環境掃描，並透過跨 IT 部門和職能部門的協作進行評估，以改善 IT 安全基礎設施和服務。
✍ 規劃、研究、分析、評估和推薦資訊安全技術解決方案、方向和採用。
✍ 研究和開發新的資訊安全技術以改善和創造商業機會。
✍ 與外部 IT 安全專家和其他 IT 組織建立和維護策略關係/網路和協作，以衡量和改善客戶向利害關係人提供的網路安全基礎設施服務。

要求

✍ 電腦科學、資訊系統、工程學、軟體工程或任何相關學科的學士學位。
✍ 在技術相關領域擁有約 8-10 年的經驗，並具有相關 IT 安全領域和工程的具體專業知識。
✍ 具有撰寫和支援策略性商業策略的經驗，並具有以業務為中心的心態。
✍ 清楚地了解如何根據特定的架構原則將安全架構和設計轉化為詳細的技術組件。
✍ 此角色需要掌握安全工程生命週期並了解企業安全架構環境。
✍ 網路安全治理、指南和風險以及網路安全解決方案領域的基礎知識。
✍ IT 網路的基礎知識以及對 OT 和物聯網架構和工程的更好理解。
✍ 具有強化練習和技術合規性保證練習的經驗。

工作亮點

✅ 僅限馬來西亞本地人。
✅ 每週工作 5 天，採用混合工作安排。
✅ 極佳的成長和職涯發展機會。
✅ 有競爭力的薪資待遇。
✅ 偉大的跨國公司（能源部門）工作文化。

Location : Georgetown (Penang), Johor Bahru and TTDI

As a Site Reliability Engineer (SRE), your job is to keep important systems running smoothly and efficiently. You'll work between the development and operations teams to ensure the systems are reliable, fast, and can handle growth. You'll use tools, automate tasks, and follow best practices to make the systems better and easier to manage.

Key Tasks:

• Build systems that can handle heavy use and rarely fail.
• Create tools to automate tasks and reduce manual work.
• Track and improve system performance using specific goals and metrics (like SLOs and SLIs).
• Investigate problems, find causes, and fix them to prevent future issues.
• Work with different teams to set up reliable systems and handle problems when they arise.
• Solve issues with databases, networks, and system platforms (like Kubernetes).
• Ensure problems are fixed within agreed timelines.
• Find and fix performance issues in systems.
• Keep clear documentation of processes and fixes for easy sharing and compliance.

Skills Needed:

• Know programming languages like Python, Golang, or Java.
• Experience in designing reliable and scalable systems.
• Understanding of SRE principles (e.g., SLOs, SLIs, and reducing manual work).
• Familiar with cloud services (like AWS, Azure, or Google Cloud).
• Strong Linux system administration and troubleshooting skills.
• Good at solving problems and working independently or in a team.

Bonus Skills:

• Familiarity with monitoring tools and system performance optimisation.
• Experience in automation and scripting for system management.
• Knowledge of DevOps practices (like CI/CD and containerisation).

This role is ideal for someone who loves solving technical challenges and improving systems to make them run better every day.

• Competitive remuneration package
• Hybrid working mode
• Offices in Penang Georgetown, Johor Bahru, and Petaling Jaya

You will be responsible for understanding project requirements, ensuring smooth execution of project, coordination of site work with contractors and customers to ensure timely completion of project within budgeted cost and timelines. You also need to ensure all works carried out in accordance with the specified quality and EHS standards.

•             Perform walk through at job site and to verify existing condition as per plan.

•             Understand the contract, scope of works and fulfilment of projects.

•             To prepare project schedule, method statement, RA.

•             To attend project meeting and prepare minutes of meeting.

•             Cooperate and communicate effectively with project manager and other project participants to provide assistance and technical support.

•             To prepare the progress claim and bring in the claim on time.

•             Perform overall quality control of work and report regularly on project status.

•             Maintain safe and clean working environment by enforcing procedures, rules and regulations.

•             Maintains project schedule by monitoring project progress, coordinating activities, resolving problems and complete within the project schedule.

Requirements:

•             Degree/ Diploma in Mechanical/ Electrical engineering or its equivalent

•             Min 3 years of ACMV project management experience in HVAC industry (Contracting background)

•             Strong customer management & problem solving skills

•             Excellent communication & interpersonal skills

•             Project management and supervision skills

•             Ability to work well independently

•             Demonstrated ability to complete tasks within deadlines and work well under pressure

•             Knowledge & proficient in Microsoft Project & PowerPoint

Perks & Benefits

• Central location
• Medical insurance
• Personal leave
• Open culture

您將負責了解專案要求，確保專案順利執行，與承包商和客戶協調現場工作，以確保在預算成本和時間表內及時完成專案。您還需要確保所有工作均按照規定的品質和 EHS 標準進行。

• 依計畫巡查工作現場並驗證現有狀況。

• 了解合約、工程範圍和專案的履行情況。

• 準備專案進度表、方法說明書、RA。

• 參加專案會議並準備會議記錄。

• 與專案經理和其他專案參與者進行有效的合作和溝通，提供協助和技術支援。

• 準備進度索賠並按時提交索賠。

• 對工作進行整體品質控制並定期報告專案狀態。

• 透過執行程序、規則和法規來維護安全和清潔的工作環境。

• 透過監控專案進度、協調活動、解決問題並在專案進度內完成來維持專案進度。

要求：

• 機械/電機工程學位/文憑或同等學歷

• 至少 3 年 HVAC 產業 ACMV 專案管理經驗（承包背景）

• 強大的客戶管理和解決問題的能力

• 優秀的溝通與人際溝通能力

• 專案管理與監督技能

• 獨立工作的能力

• 具有在期限內完成任務並在壓力下良好工作的能力

• 熟悉並精通 Microsoft Project 和 PowerPoint

津貼和福利

• 中心位置
• 醫療保險
• 事假
• 開放文化

身為站點可靠性工程師 (SRE)，您的工作是保持重要係統平穩且有效率地運作。您將在開發和營運團隊之間工作，以確保系統可靠、快速並且能夠應對成長。您將使用工具、自動化任務並遵循最佳實踐來使系統更好、更易於管理。

主要任務：

• 建置可以處理大量使用且很少失敗的系統。
• 建立工具來自動執行任務並減少手動工作。
• 使用特定目標和指標（例如 SLO 和 SLI）追蹤和提高系統效能。
• 調查問題、找出原因並解決它們，以防止將來出現問題。
• 與不同的團隊合作，建立可靠的系統並在出現問題時進行處理。
• 解決資料庫、網路和系統平台（如 Kubernetes）的問題。
• 確保問題在商定的時間內得到解決。
• 尋找並修復系統中的效能問題。
• 保留清晰的流程和修復文檔，以便於共享和合規性。

所需技能：

• 了解 Python、Golang 或 Java 等程式語言。
• 擁有設計可靠且可擴展系統的經驗。
• 了解 SRE 原則（例如，SLO、SLI 和減少手動工作）。
• 熟悉雲端服務（例如 AWS、Azure 或 Google Cloud）。
• 強大的 Linux 系統管理和故障排除技能。
• 善於解決問題並獨立或團隊合作。

獎勵技能：

• 熟悉監控工具和系統效能優化。
• 具有系統管理自動化和腳本編寫經驗。
• 了解 DevOps 實踐（例如 CI/CD 和容器化）。

對於熱衷於解決技術挑戰和改進系統以使系統每天運作得更好的人來說，這個角色是理想的選擇。

• 有競爭力的薪資待遇
• 混合工作模式
• 檳城喬治城、新山和八打靈再也設有辦事處

Job Responsibility

1. To assist mainly in Mechanical Engineering work, troubleshooting at site.
2. To assist also in Mechanical Engineering work, sales activities if there is no Mechanical work

This position shall also perform such further duties as are incidental or implied from the foregoing, consistent with the background, training and qualifications of employee or may be reasonably delegated as being in the best interests of the Company.

This position shall devote full time to his employment and expand best efforts on be half of Company. The employee further agrees to abide by all reasonable company policies and decisions now or hereinafter existing

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Medical insurance
• Personal leave
• Open culture
• Paid training and development

Job descriptions: 

• Ensure that a high standard and procedures of Health & Safety is achieved and maintained & continuously promote "See it, Own it' culture. 
• Assist supervisor and operators to ensure proper machine set up and smooth operation, which includes propulsion unit settling, knife cut settling and pallets are guided into propulsion & making section accurately to prevent damages to the parties. 
• Service and maintain the hard metal tooling, recording and monitoring the wear of the slipper and rollers. 
• Identifying and troubleshooting machine problems. 
• Complete fabrication projects to improve production processes. 
• Support production operations as and when required. 
• Assist to inspect and ensure product quality is within the process specifications. 
• Ensure preventive maintenance is carried out according to the schedules. 
• to participate in production improvement programs, eg 5S, TPM, zero accident, FE
• Ensure safety and housekeeping in the workshop, electrical room and PLC room. 
• To perform other duties as necessary when instructed by superior. 
• Inspect machinery regularly to identify problems and necessary maintenance. 
• Perform weekly preventive maintenance schedules. 
• Conduct preventive maintenance work and follow ups on all maintenance and repair work. 

Requirements: 

• College certificate or above in electrical/mechanical, automation, electronic control or related field or at least 2 years factory equipment maintenance experience in manufacturing industry. 
• Good mechanical skills, troubleshoot and solve problem systematically. 
• Works well under pressure and meets tight deadlines. 
• Willing to work extended hours or even during holidays

Perks & Benefits

• Medical insurance
• Personal leave

崗位職責

1. 主要協助機械工程工作，現場排除故障。
2. 如果沒有機械工作，也協助機械工程工作和銷售活動

該職位還應履行上述附帶或暗示的進一步職責，與員工的背景、培訓和資格相一致，或可以根據公司的最佳利益合理委派。

該職位應全心投入工作中，並盡最大努力成為公司的一半。員工進一步同意遵守現在或以後現有的所有合理的公司政策和決定

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 醫療保險
• 事假
• 開放文化
• 有薪培訓和發展

職位描述：

• 確保實現並維持高標準和程序的健康與安全，並不斷推廣「看到它，擁有它」文化。
• 協助主管和操作員確保機器正確設定和平穩運行，包括推進裝置安定、刀切安定和托盤準確引導至推進和製造部分，以防止對各方造成損害。
• 維修和維護硬質金屬工具，記錄和監控滑塊和滾輪的磨損情況。
• 識別和排除機器問題。
• 完成製造項目以改善生產流程。
• 根據需要支援生產營運。
• 協助檢查並確保產品品質符合工藝規範。
• 確保按照計劃進行預防性維護。
• 參與生產改進計劃，例如5S、TPM、零事故、FE
• 確保車間、電氣室、PLC室的安全和清潔。
• 根據上級的指示，履行其他必要的職責。
• 定期檢查機器以發現問題並進行必要的維護。
• 執行每週預防性維護計畫。
• 進行預防性維護工作並追蹤所有維護和維修工作。

要求：

• 電氣/機械、自動化、電子控製或相關專業大專及以上學歷或至少2年製造業工廠設備維修經驗。
• 良好的機械技能，有系統地排除故障並解決問題。
• 在壓力下工作良好並能在緊迫的期限內完成任務。
• 願意延長工作時間，甚至在假期期間工作

津貼和福利

• 醫療保險
• 事假

Requirement:

• • Degree in Electronics Engineering.
  • Malaysian.
  • Must have minimum 3 years’ experience in design or product engineering.
  • Good working knowledge of product and obsolescence engineering.
  • Good working knowledge of Silicon Expert.
  • Good working knowledge of Microsoft Office, Excel, Word, PowerPoint.
  • Knowledge of standards, REACH, RoHS, EN 50155, EN 50121-3-2, EN 61373, EN 60068, EN 45545-2, is an added advantage.
  • Knowledge of product life cycle management is an added advantage.
  • Capable of independent judgement and creativity in problem solving.

Job description:

• • Conduct and generate reports for obsolescence monitoring of STE rail products.
  • Responsible for maintaining product specification of rail products.
  • Develop and maintain product documentation for projects.
  • Responsible for maintaining product lifecycle record.
  • Develop and maintain knowledge database of lessons learnt.
  • Search for alternative standard components using specialist knowledge/comparison tables.
  • Conduct data sheet comparisons.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Medical insurance
• Personal leave
• Personal development opportunities
• Paid training and development

要求：

• • 電子工程學位。
  • 馬來西亞人。
  • 必須具有至少 3 年設計或產品工程經驗。
  • 良好的產品和報廢工程工作知識。
  • Silicon Expert 具有良好的工作知識。
  • 良好的 Microsoft Office、Excel、Word、PowerPoint 工作知識。
  • 了解 REACH、RoHS、EN 50155、EN 50121-3-2、EN 61373、EN 60068、EN 45545-2 標準是一項額外優勢。
  • 了解產品生命週期管理是一個額外的優勢。
  • 具有獨立判斷力和解決問題的創造力。

職位描述：

• • 對 STE 鐵路產品進行過時監控並產生報告。
  • 負責維護鐵路產品的產品規格。
  • 開發和維護專案的產品文件。
  • 負責維護產品生命週期記錄。
  • 開發和維護經驗教訓的知識資料庫。
  • 使用專業知識/比較表搜尋替代標準元件。
  • 進行數據表比較。

津貼和福利

• 津貼（旅費、交通費等）
• 醫療保險
• 事假
• 個人發展機會
• 有薪培訓和發展

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Productivity improvement project: Lead in cost saving projects such as Productivity improvement, cycle time improvement, MMR improvement, etc. to meet company goals.
• Capacity planning and analysis to meet the volume demand and maximize the plant utilization.
• Maintain IE database and lead on the IE related system project.
• Time study and time standards: Perform time study data collection and analysis, continuous improvement based on Lean concept.
• Define production layout to ensure high efficiency and ergonomic for Lean operation.
• Coordinate in tool relocation & re-layout activities.
• Resources planning for DL & IDL based on production volume targets.
• Carried out material flow & process flow analysis. Study and explore opportunity to improve current process flow, material flow, line balancing, etc.….
• Validate automation performance and capability.
• Support IE in validating offline process activity such as conversion time, kitting time, tooling preparation time, etc. and opportunity to improve the offline activities cycle time.
• Collaborate with Production, QA, Process, and Automation team to achieve Operations KPI’s
• Perform other duties as assigned.

Mechanical Design Engineer, doing HDD component, assembly and system level engineering, documentation, test and qualification.

Mechanical Design Engineer, doing HDD component, assembly and system level engineering, documentation, test and qualification.

• Productivity improvement project: Lead in cost saving projects such as Productivity improvement, cycle time improvement, MMR improvement, etc. to meet company goals.
• Capacity planning and analysis to meet the volume demand and maximize the plant utilization.
• Maintain IE database and lead on the IE related system project.
• Time study and time standards: Perform time study data collection and analysis, continuous improvement based on Lean concept.
• Define production layout to ensure high efficiency and ergonomic for Lean operation.
• Coordinate in tool relocation & re-layout activities.
• Resources planning for DL & IDL based on production volume targets.
• Carried out material flow & process flow analysis. Study and explore opportunity to improve current process flow, material flow, line balancing, etc.….
• Validate automation performance and capability.
• Support IE in validating offline process activity such as conversion time, kitting time, tooling preparation time, etc. and opportunity to improve the offline activities cycle time.
• Collaborate with Production, QA, Process, and Automation team to achieve Operations KPI’s
• Perform other duties as assigned.

Job Responsibilities

1.      Review consultant drawings to identify opportunities for value engineering, ensuring cost-effective and efficient project solutions.

2.      Collaborate with consultants and contractors to monitor project progression, expedite drawings, and ensure timely project delivery.

3.      Assess design, tender, and construction drawings to ensure accurate interpretation and alignment with the original design intent.

4.      Work closely with other departments to keep time and cost plans updated, ensuring cohesive project management.

5.      Provide expert technical support to resolve construction-related challenges, ensuring project standards and quality are maintained.

6.      Implement and oversee quality assurance procedures to ensure all project deliverables meet the required standards and specifications.

7.      Ensure all projects comply with relevant local laws, building codes, and industry standards, maintaining high standards of safety and legality.

8.      Stay updated with the latest industry trends, technologies, and best practices, integrating innovative solutions into project execution.

Qualifications

1.      Education: Bachelor’s degree in civil engineering

2.      Experience: 4-5 years of experience in a consultant role within the civil and structural engineering field.

Skills and Competencies

1.      Technical Proficiency: Proficient in Microsoft Office Suite, AutoCAD, and other relevant engineering software.

2.      Soft Skills: Strong teamwork, problem-solving, and decision-making abilities.

3.      Communication: Excellent verbal and written communication skills to effectively liaise with team members, consultants, and contractors.

4.      Project Management: Ability to manage multiple projects simultaneously, ensuring deadlines and quality standards are met.

5.      Analytical Skills: Strong analytical and critical thinking skills to assess complex engineering challenges and develop effective solutions.

KEY RESPONSIBILITIES

EXPECTED OUTCOME

3.1 Process Optimization

• Design, develop, and improve production processes to increase efficiency, reduce waste, and optimize resource utilization (Man, Method, Materials, Machine & Environment).

3.2 Quality Control

• Ensure that production processes meet quality standards and that any deviations are identified and corrected promptly.

3.3 Production Planning

• Assist in planning and scheduling production activities, ensuring that production targets are met in a timely and cost-effective manner.

3.4 Data Analysis

• Collect and analyze production data to track key performance indicators (KPIs), identify areas for improvement, and report on production performance.

3.5 Continuous Improvement

• Implement lean manufacturing principles and Six Sigma methodologies to streamline processes and reduce operational costs.

3.6 Equipment Maintenance

• Coordinate with maintenance teams to ensure that machinery and equipment are properly maintained and repaired to minimizing downtime.

3.7 Collaboration

• Work with design, procurement, and other departments to ensure that production processes align with company goals and customer requirements.

3.8 Training

• Provide training and support to production team members on new equipment, processes, and safety protocols.

3.9 Safety & Health Compliance

• Ensure that all manufacturing activities are conducted in compliance with health and safety regulations. Implement safety measures to minimize risks to workers.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Design, develop, test, integrate and maintain test scripts using Python to validate WD eHDD firmware and hardware features to ensure WD product meets the quality specifications using best practices like unit test, CI and Agile methodologies. 
• Collaborate with cross-functional teams to discern, strategize, and synchronize creative methods for testing firmware functionality.
• Customize test suites to align with evolving customer and firmware requirements, as well as future architectural demands.
• Contribute to failure analysis efforts aimed at enhancing firmware quality robustness.
• Collaborate on the development and refinement of internal processes to enhance overall efficiency and performance.
• Participate in Scrum & Agile processes to strategically plan, execute, and coordinate the team's activities.
• Deliver cutting-edge storage products with SAS, SATA, PCIE interfaces. 

• Collaborate with the software development team to understand project requirements and objectives.
• Participate in software testing activities, including writing test cases, executing tests, and identifying defects.
• Perform technical analysis of software systems, including code review, performance analysis, and troubleshooting.
• Assist in the design and implementation of automated testing frameworks and tools to streamline testing processes.
• Work on automation projects to improve efficiency and reliability in software development and testing.
• Document findings, analyze results, and provide recommendations for improvement.
• Communicate effectively with team members and stakeholders to ensure project goals are met.

 ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Responsible for instrument calibration work. 
• Responsible for instrument measurement data analysis.
• Responsible for instrument measurement sigma improvement in PN.
• Responsible for instrument maintenance method improvement in PN.
• Responsible for set up new measurement method which required from R&D and sputter process team.
• Ensure the correct calibration among the tool. 
• Taking lead for measurement method improvement projects in PN.
• Measurement results analysis in PN.
• Analyze the machine calibration results and production measurement sigma. 
• Set up / optimize the measurement condition to reduce the measurement variation or measurement time reduction.  
• Coaching process engineer/technician to enhance their knowledge of instrument method and capability.  

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Design & Develop new hardware & innovative solution on sensor integration (IoT) and data mining to existing manufacturing equipment.
• Perform new sensor development and selection for data mining to IoT platform.
• Collaborate with Data Analytics team to integrate and implement large scale data solution
• Responsible to develop/sustain existing software programs, algorithms and automate data to clean and evaluate huge amount of datasets from multiple sources.
• Continue improving the acquisition system through software updates or new/improved hardware
• Documentation of systems and procedures for the setup and maintenance of hardware systems.
• Ensure effective hand shaking process of new device/product introduction to the line and new process technology capabilities developments.

The role of tribology engineer is to set up or develop component media mechanical interface test to simulate hard disk drive reliability performance. It is crucial to assist media R&D team to develop reliable tribology design.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Conduct advanced tribological testing and analysis using state-of-the-art equipment and methodologies
• Design and implement experimental procedures to evaluate friction, wear, and lubrication in complex mechanical systems
• Analyze test data using statistical software and develop comprehensive technical reports
• Collaborate with cross-functional teams to integrate tribological insights into product development and optimization
• Present findings and recommendations to diverse audiences, including management and global teams  
• Contribute to the development of new testing methods and equipment to enhance tribological analysis capabilities

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Perform basic level analysis for production hold lots and give disposition and feedback to related team such as Product Engineer, Test Process Engineer, Assembly Process Engineer, and Test Equipment Engineer for issue investigation.
• Execute 1st level troubleshooting during test and escalate it to related team.
• Handle test engineering activity such as DOE/Volume checkout/correlation etc.
• Maintain 6S in common of lab, in charge of units control in lab.
• Provide support for hardware release such as product correlation and machine buy-off activities qualifications.
• Attend to immediate product/system related testing issues and demonstrates open communication policy and involvement with production and maintenance people on achieving problem solution.
• Perform 1st level EFA and 2nd level EFA for production hold lots and give disposition, and feedback to related team for issue investigation.
• Support related production issue related to TPE (flush out)
• Wafer test process

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Lead PCB DFM with multi-function teams for PCB design tape out.
• Act role of PCB designer including PCB DFM for staging SSD project.
• Proceed PCB placement and PCBA proposal with consideration of mechanical process & design feedback and thermal solution.
• Perform PCB design library maintenance, PCB panel and fabrication drawing template generation and Valor ERF maintenance.
• Lead PCB design rule roadmap development with multi-function teams.
• Interface seamlessly with PCB SQE, PCB venders and HW engineer for required PCB design rule development.
• Lead project to success and on time deliverable with various manufacturing and function teams at various WDC locations for new product development and PCB design improvement.
• Deliverable of Automation program for efficiency of PCB design and DFM.

• Job Purpose

Biosearch Technologies™ provides products and services for genomic analysis that support mission critical applications for global customers in agrigenomics and human healthcare. The portfolio offers integrated tools and technologies to accelerate sample preparation, amplification, cloning and expression, next generation sequencing (NGS), custom oligonucleotide synthesis, nucleic acid chemistry reagents, and oligo therapeutics. Biosearch Technologies is currently recruiting for a field service engineer II to join us in providing front-line technical support to our repertoire of genomics platform and consumables as described above.

With a focus on always putting customers first, our Field Service Engineer is expected to work closely with our regional customer base to ensure maximum equipment uptime, software optimal utilization, training and troubleshooting functions. 

Field Service Engineer is expected to be a role model and poise to mentor and develop junior service engineers on the day-to-day activities, coaching sessions and able to report and assign task to juniors and self and provide reports back to global service leads.

Key Responsibilities

• Build strong service support rapport with regional key account customers in APAC.
• Site Preparation; instrument Installations; training; troubleshooting, preventative maintenance as core task
• Facilitating service contract proposals and tracking as and when required.
• Function as an integral part of a wider global support team to offer “In Time zone 24/7” emergency service support call and troubleshooting assistance as and when assigned with urgent breakdown call with overnight travel either regionally or globally.    
• Train and support customer in the application of “SFDC sales force” CRM platform as a service case tool to record and track service cases
• Support the generation of training aids and technical documentations as required
• Provide timely and concise Pre/Post trip reports and SFDC updates to maintain proper customer CRM records
• Work closely with the commercial and customer service team to ensure prompt and responsive customer support in building strong customer allegiance for the LGC, D&G branding.
• After normal office hours on-call support assignments (global support rotation) as part of a global technical support framework.
• Involving in engineering project, product management request for technical feedback/support
• The individual will be responsible for instrument commissioning, training, test and repair of equipment, and preventative maintenance.
• Expected to mentor junior field service engineers in problem resolution.
• Seeks continuous improvement processes to optimize technical support to our customers in the region.
• This position is responsible to effectively communicate instrument status, issues, and customer complaints and needs to appropriate managers and internal resources.  Will be responsible to proactively take ownership and follow-through with generated issues or complaints reported from themselves, as assigned, or from junior service engineers.
• Responds with flexibility and collaboration to the needs of the business – both internally and externally – by addressing important corporate initiatives when requested by management.
• Ability to handle clients, distributors professionally during all interface and maintain a positive company images
• The motivation to learn and constantly improve processes and tools
• Adhere to company safety standards and promote safety culture throughout the company
• Any other ad-hoc projects and duties as required by the management