JOB PURPOSE

This role acts as the liaison between our client and customers to recover debts and resolve outstanding payments. Duties include communicating with customers via telephone, negotiating payment plans with owing customers, and enacting payment plans to clear their debts. Accomplished Tele-Collection Agents require high customer service, persuasion, and negotiation skills, as well as a mind for problem-solving to work with customers to resolve their debts to mitigate financial losses.

JOB ACCOUNTABILITIES / KEY RESULT AREA

• Make outbound calls to delinquent customers to negotiate for payment.
• Receive inbound calls (which is related to unblocking of devices or recovery related matters) and to negotiate payment arrangement with the customer.
• To proceed with the unblocking request (if applicable/necessary).
• Update systems on calls made and actions take for each customer.
• Any other Ad-hoc matters

MINIMUM ESSENTIAL QUALIFICATIONS & COMPETENCIES

Formal Education

High School Certificate (or) Diploma/Bachelor’s degree

Work Experience

Total Work Experience: 1 to 3 years of strong and solid background in sales, customer service, or call centre service. Previous collection experience will be advantageous.

Language Proficiencies

Fluent in the English and Malay Language (written and spoken). Candidates who can converse in Mandarin or/plus Local Chinese dialects will be advantageous.

Job Summary:

We are looking for an enthusiastic Telesales Representative to contribute in generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships.

An effective telesales representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.

Job Responsibilities:

• To promote company products & services to prospective customers.
• Update customer with monthly promotions and campaign.
• To achieve monthly target sets by the Company.
• Contributes to team effort by accomplishing sales targets which are required by the management
• Contact potential or existing customers to inform them about a product or service using scripts
• Answer questions about products or the company
• Ask questions to understand customer requirements and close sales
• Direct prospects to the field sales team when needed
• Enter and update customer information in the database
• Take and process orders in an accurate manner
• Handle grievances to preserve the company’s reputation
• Go the “extra mile” to meet sales quota and facilitate future sales
• Keep records of calls and sales and note useful information.

Job Requirements:

• Candidate should possess a SPM, Diploma / Advanced Diploma, bachelor’s degree or equivalent in any field
• Preferably Executive specializing in Telesales or equivalent
• Preferably at least 1 year of related working experience in a Telesales
• Experience in doing outbound calls.
• Both fresh graduates and experienced applicants are welcome (we can discuss the entry level based on your previous experience)
• Strong in communication and creative thinking skills.
• Good communication skills in English, Malay language for both spoken and written. Mandarin is an added advantage
• Able to work independently in a fast-paced environment
• Good team player, positive attitude and eager to learn
• Fast learner and able to adapt to changes
• Ability to multi-task, prioritize and manage time effectively
• Demonstrate teamwork all the time
• Willing to work under pressure, long work hours sometime.
• Open for Malaysian only

Job Brief:

A highly motivated and customer-focused individual which responsible for answering incoming calls, responding to live chat inquiries and emails from customers, addressing their inquiries related to digital banking products and services, and providing excellent customer service.

Job Responsibilities:

1. Answering incoming calls, responding to live chat inquiries, and emails from customers related to digital banking products and services professionally and courteously.
2. Providing accurate information and resolving customer issues related to digital banking products and services.
3. Maintaining a high level of product knowledge to effectively support customer need
4. Ensuring timely and accurate documentation of all customer interactions in the company's CRM system.
5. To meet the Key Performance Indicator (KPI) monthly.
6. Collaborating with cross-functional teams to improve processes and customer experience.
7. Demonstrating empathy and understanding when dealing with customers.
8. Assisting customers with online banking, mobile banking, and other digital banking related inquiries.
9. Respond to customer inquiries via email in a timely and professional manner.

Job Requirements:

1. Possess a Diploma or Degree in related fields.
2. Minimum of 1-2 years of customer service experience in a contact center environment.
3. Have a minimum of 1 year of experience in the Financial Services industry (e.g., Banking or Insurance).
4. Excellent verbal and written communication skills in English is mandatory.
5. The ability to speak in Mandarin will be an added advantage.
6. Strong interpersonal skills and the ability to build rapport with customers.
7. Ability to work in a fast-paced environment and handle high call volumes, live chat inquiries, and emails.
8. Proficient in Microsoft Office and experience working with CRM systems.
9. Familiarity with digital banking products and services.
10. Ability to work flexible hours, including weekends (24/7)

As the IT Business Analyst for MS Power Platform services, you will be responsible for assessing and understanding business processes, analyzing business needs, designing solutions, and developing applications, processes and workflows using Microsoft SharePoint, PowerApps, Power Automate, Dataverse, Power BI, MS Teams and OneDrive. This employee will work with internal and external sources and end-users to ensure functional use of systems matches organizational needs. In this role, you should be highly analytical and able to understand business needs. Excellent communication skills and problem-solving abilities are essential.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Gathers functional requirements for Power App/Power Automate and SharePoint sites solutions, translate functional requirements into technical design, and implement sustainable business solutions using the available toolset
• Utilizes the Power Platform to manage and create dynamic solutions for internal processes.
• Provides end-user support including day-to-day issues regarding MS SharePoint and Power Platform usage, functionality, application maintenance, and permission management
• Efficiently uses SQL, PowerShell and other tools to deliver the solution.
• Automates ad-hoc reports, optimize user queries, and facilitate data research and understanding
• Builds standards around developed practices, documenting them.
•  Stay updated with the latest Office 365 features and updates

Powerbee is a newly established business unit under Solarvest providing e-mobility solutions that are powered by 100% renewable energy.

Job Description

• Drive the end-to-end process of closing deals within the e-mobility sector, focusing particularly on EV charger installation and deployment.
• Conduct research to identify and engage prospective clients and businesses, utilizing methods such as cold calling when necessary.
• Demonstrate comprehensive knowledge of our mobility solutions and a strong understanding of other clean energy offerings provided by Solarvest.
• Assess client needs and market trends to develop tailored solutions, proposals, and presentations.
• Collaborate with management to establish sales goals, create strategic plans, and forecast sales projections.
• Build and maintain a database of prospective clients for ongoing engagement and relationship management.
• Analyze the market to identify competitive advantages and develop sales strategies aligned with market trends.
• Collaborate with the team to identify opportunities for new developments or enhancements to existing solutions.
• Assist in formulating marketing plans to effectively position Powerbee in the market.
• Develop and structure financial models that meet the specific requirements of clients and investors.
• Provide regular reports on sales activities and maintain a proactive approach in updating management on progress and addressing challenges.

• Must possess at least a Bachelor's Degree in Engineering or equivalent.
• Required language(s) : Bahasa Malaysia, English and Mandarin (plus point)
• Possess own transport; willingness to travel to meet client as needed
• Customer-oriented, independent, and good interpersonal skills
• Proficient in Microsoft Office
• Ability to learn fast, work independently and as part of a team in fast paced environment
• Passionate to learn, able to work systematically, demonstrate accountability
• Proven track record of developing and implementing successful business development strategies in the engineering sector (plus point)

• To support for day-to-day HR operations including administrative tasks and employee record management.
• Assist in the recruitment process including documentation.
• Coordinate and schedule interviews, ensuring a smooth and timely process for candidates and interviewers.
• To support new hire on-boarding activities including preparing welcome materials, conducting orientation etc.
• Assist in the creation and preparation of training materials including presentations etc.
• Support the coordination and logistics of training sessions, including scheduling, venue preparation and attendee communication.
• Help track and maintain employee training records and attendance.
• Provide administrative support to the training team, including organizing files, handling correspondence, and managing documentation.

Job Brief:

Responsible for department management work.

Job Responsibilities:

• Responsible for standardization and improvement of department work flow. 
• Proper management of department fixed asset.
• Prepare daily/weekly and monthly reports and documents.
• Responsible for effective budget control.
• Responsible for basic education training and internal training for department new and existing staffs.
• Control and monitor for effective submaterial and general items purchase, usage and distribution.
• Responsible to ensure effective implementation of QMS, EMS, OSHAS, ISMS and RBA.
• Responsible for create / review quality related work flows.          
• To carry out/ conduct department process audit.            
• Ensure proper control on documentation of training records and inspectors' qualification.
• Responsible for internal QMS implementation and improvement activity.        
• To maintain effective communication with respective departments regarding QMS, consumable management and budget control.
• Ensure work area clean and tidy and adhere to company's 5S policy.         
• Plan and control for manpower headcount management.           
• Any other duties assigned by superior.              
• Plan and maintain calibration and overall jig/tool/equipment management.
• Plan and promote for department motivational activity.
• Monitoring of design change control.              
• Responsible for quality compliance implementation and improvement activity.       
• Control and manage for human and environment's safety and efficiency (OS &H).       
• Improve department 5S management.              

Job Requirements:

• Qualification : Candidate must possess at least degree in electrical/ mechanical or equivalent
• Experience : Preferably with more than 2 years experience in manufacturing environment especially in the field of quality control
• Skill : Good communication skills. Highly motivated and able to work independently
• Language : Good verbal and communication skill in English and added advantage if can converse in Japanese

At Konica Minolta, our Mission is to be the ideal business partner of choice in Office Business and IT Services solutions. Through collaboration between our colleagues, partners and customers, we strive to enrich the society through constant innovation and development of solution driven tools.

Job Descriptions:

• Responsible for the daily branch operations management and branch sales revenues, profitability and branch KPIs.
• Ensure central control system and standardize branch operations are maintain at all times.
• Oversee, coordinate and assist Sales Manager in controlling the work of the sales personnel and ensure the achievement of sales targets and objectives which may consist of one or several places within a specified geographic district. 
• Analyze Branch sales revenues, profitability, expenditures, AR and collections, manpower development and to put in place actions plan for Branch’s staff to execute accordingly.
• Conduct monthly Branch Operations Meeting with the sales, service and administrative staff to be completed with meeting minutes documented and submit to BOD for record and analysis.
• Responsible for the overall administration of branch affairs from work processes to staff relations to ensure work ethics, team work, responsibility and cooperation.
• Ensure and monitor all branch staff comply with all ISO procedures and processes, and work in liaison with ISO/internal control auditors’ to improve Branch processes.
• Ensure and monitor all Branch staff adhere to the rules and authorization compliancy and support/assist HOD on risk management and crisis management when required.
• Oversees the technical operations and ensure efficiency of service and repairs. Maintain close liaison with technical manager/supervisor with regards  technical problems and  ensure they are  attended to promptly  and efficiently.
• Ensure and monitor all Branch’s service personnel to complete at least expert level in the outward e-learning program and motivate them to achieve Master level.
• Ensure and monitor the progress of CRSC installation of the new and existing MIF and the utilization of CSRC as diagnostic tools for the service supervisor and technical officer 
• Ensure all solutions, IT services, CSRC and networking are fully supported by the regional BSE/branch’s BSSSO, and to maintain summary records of their activities. 
• Ensure that all PP customers are fully supported by the post-sales team with urgency and maintain sound working relationship with customers and PP users. 
• Identify and coach potential staff for career advancement as part of our human resource development plan.
• Ensure reports are appropriately updated and submitted on time.
• Meet and promote good business relationship with Branch top customer accounts.
• This position is available for Alor Setar, Kota Bharu & Kuching

Job Requirement:

• Candidate should possess a Bachelor Degree, Diploma / Advanced Diploma or equivalent in All Business Field,Business Studies / Administration / Management,Marketing
• Preferably at least 3 years of related working experience.
• Preferably Executive specializing in Management or equivalent.
• Good communication skills in English,Malay,Chinese language for both spoken and written
• 4 positions available

• Assist in gathering and analyzing data related to educational programs, student performance, and institutional effectiveness.
• Conduct research on educational trends, policies, and best practices in the education technology indusry
• Analyzing, creating and designing new ideas that can be implemented into the product
• Collaborate with consultants to identify client needs and develop tailored solutions.
• Participate in client meetings and contribute to discussions with data-driven insights.
• Help design and implement surveys, focus groups, and other data collection methods.
• Monitor project progress and ensure timely delivery of tasks and milestones.
• Contribute to the continuous improvement of consulting methodologies and processes.

Job Brief:

Performs a variety of clerical tasks and administrative duties such as document processing, record keeping, report compilation, stock inventory and other office support services as directed by Superior.

Job Responsibilities:

• Responsible for administrative procedures associated with recording and collating records for preparation of invoicing, delivery orders and other documents in connection with sales, service and deliveries.
• Maintaining stock/consumables goods control, inventory, stock movement, issues stock and makes requisitions for replacement.
• Handles routine accounting procedures and keeps records of transactions, banking transactions, receipts and statements, Debtors Ageing and collection. Prepares statements and reminder letters.
• Answering and recording daily service complaint calls for further distribution to technical staff.
• Compiles reports for information of management.
• Monitor, prepares Service Agreements and contracts and handles documents processing in relation to meter reading.
• Responsible for updating, keeping records of all documents under the scope of the Company's ISO 9001:2000.
• Deals with telephone enquiries, take messages, receives clients, ascertains their requests and directs them accordingly.
• Handles incoming and outgoing mail, sorting and distribution.
• General administration functions in the areas of daily office operations, stationery supplies etc.
• Perform other related duties as and when directed by superior.

Job Requirements:

• Candidate should possess a Diploma / Advanced Diploma or equivalent in Business Studies / Administration / Management / Finance & Accounting.
• Required language(s): English, Bahasa Malaysia, Mandarin 
• Fresh Graduate are Welcome to apply. 

Responsibilities:

• Manage the Company’s SOX compliance procedures.
• Periodic review and walkthrough of the Company’s process flow
• Perform audits of various functional areas to assess the effectiveness of internal controls and compliance with policies, procedures, laws, and regulations.
• Assist in following up on the implementation of recommendations for identified issues and ensure the adequacy of corrective actions.
• Reporting of results to immediate superior.
• Other duties as assigned.

• Bachelor's Degree in Accountancy
• 1 to 2 years of working experience, preferably with relevant internal or external audit experience from the Big 4 or mid-tier audit firms.
• Good writing and communication skills in English.
• Computer literate. Proficient in Microsoft Excel, PowerPoint, and MS Office.

At Konica Minolta, our Mission is to be the ideal business partner of choice in Office Business and IT Services solutions. Through collaboration between our colleagues, partners and customers, we strive to enrich the society through constant innovation and development of solution-driven tools. 

Job Description: 

• Processing of delivery arrangement upon receiving of delivery note/request from order management in a timely manner. 
• Coordinate with Logistic/3PL team on shipment receiving, deliveries and movement of goods. 
• Ensure complete and accurate billing submission to the finance department for payment purpose. 
• Ensure all inbound & outbound deliveries are updated in system. 
• Continuous monitoring and evaluating service provider’s performance. 
• Monitor warehouse overall performance & barcode scanning system. 
• Processing Sales Return Orders upon receiving the return cargo. 
• Act as System UAT processor. 
• Perform any other related duties as and when directed by your Superior. 

Job Requirement: 

• Candidate should possess a Diploma / Advanced Diploma or equivalent in All Business Field 
• Preferably specializing in Purchasing / Procurement / Inventory or equivalent. 
• Fresh graduates are encouraged to apply 
• Good communication skills in English, Malay language for both spoken and written 
• Software using: SAP SOFTWARE 

Job Brief:

Be the HR business partner in managing the reward & welfare matters related to the human resources

Job Responsibilities:

Compensation & Benefit

• Serves medical insurance for employee by determining insurance coverage; examining and resolving medical claims documenting actions; maintaining quality services; ensuring legal compliance.
• Documents medical claims and insurance actions by completing forms, reports, logs, and records.
• Prepares nedical and insurance reports by collecting, analyzing, and summarizing information.
• Protects operations by keeping claims information confidential.
• Design, implement, administer and communicate of the compensation, benefits or total rewards programs to meet business performance requirements, which includes regular benchmarking and reviews to ensure it encourage employees’ performance and behavioural.
• Administer the employees’ fringe benefits and its entitlement to ensure such benefit is granted within the limit and with proper documentation.
• Ensure the consistent compensation & benefit practices and initiatives across the Business Units.
• Complete all the probation evaluation process before probation end date including employee sign-off letter
• Conduct employee service counter for all the employee for any enquiry ensure the effectiveness and efficiency of communication channel company wide

Others

• Ensure an appropriate filing system by documenting systematically all relevant documents for easy retrieval and secure manner.
• Assist in the conduct of human resource audits and surveys to prepare reports with recommendation on human resource related issues and employee motivation.
• Prepare and maintain personnel records and monthly human resource reports, inclusive of human resources expenses and budget.
• Assist the HR Manager on the ad hoc projects as at when required.
• Read the Information Security Policy and those supporting policies and guidelines that are relevant to their role.
• Implement good workplace practices of complying with the Information Security Policy.
• Responsibility for dealing securely with any information they have access to in the course of their duties. 

Job Requirements:

• Qualification : Degree in Human Resource Management, Business Administration or Business Management (or other relevant fields)
• Experience : Preferable 1 year HR-related experience, with exposure to payroll and compensation & benefits functions, in a manufacturing environment
• Skill : Knowledge in employment laws (Employment Act 1955 & Industrial Relation Act 1967) and experience in handling HR-related disputes, Microsoft Office, Good consultancy skills
• Language : Be effectively bilingual in English and Malay with superior communication and customer service skills

At Konica Minolta, our Mission is to be the ideal business partner of choice in Office Business and IT Services solutions. Through collaboration between our colleagues, partners and customers, we strive to enrich the society through constant innovation and development of solution driven tools.

WHAT WILL YOU DO?

• You will build long term direct relationship with clients, will work closely with them to uncover new sales opportunities within your assigned client accounts. You are responsible in managing all aspects of sales from Prospecting, Qualifying, Proposing, Closing & Collection.

WHO YOU ARE?

• You have 2 - 4 / >5 years’ direct sales experience in the IT industry; experience in Mid-sized to Enterprise level accounts would be an added advantage.
• You have a strong passion in helping customers in their business digitization journey and have established a comprehensive client base through your past & current sales roles.
• You are passionate about sales and derive satisfaction in being able to articulate the business benefits of Konica Minolta’s IT offerings and deliver positive outcome that enhances & improves your client’s business.
• You have a solid understanding on how to effectively position & market IT solutions such as Managed IT Outsourcing & Resource Services, Next Generation Network Security solution, Business Process, Managed Content & Managed Print Services.
• You’re experienced in owning the full sales cycle - prospecting, customer solution presentation, negotiating and closing the sale with a proven track record of execution.
• You possess strong understanding of business & market / vertical trends that will enable you to drive a consultative engagement approach with your clients.
• You’re a strong team player and have demonstrated the ability to collaborate effectively with different internal supporting business units such as Support, Engineering, Operations & Marketing.
• Sales hunter role
• Essential skills are Prospecting, Lead Generation, Presentation, C-suite engagement, Cold-calling

WHY KONICA MINOLTA ? 

• At Konica Minolta, we believe everyone is unique and each brings with them their individual talents in our mission to deliver positive business outcome to our clients.
• We believe in new value creation through constant innovation which is the essence of what drives us to success. We continuously strive to develop new ideas & better ways of delivering value to our clients in the present, future & beyond.
• Building on Konica Minolta’s strong digital imaging foundation, we’re now embarking on an exciting transformation journey where we deliver solutions beyond the printing arena by providing innovative IT centric solutions to our clients.

If this role sounds like the opportunity you are looking for, don't hesitate to apply and let us discuss further! 

Responsibilities:

• Manage the Company’s SOX compliance procedures.
• Periodic review and walkthrough of the Company’s process flow
• Perform audits of various functional areas to assess the effectiveness of internal controls and compliance with policies, procedures, laws, and regulations.
• Clearly and concisely document audit findings, conclusions, and recommendations.
• Monitor the implementation of audit recommendations and follow up on previously identified issues to ensure that corrective actions have been taken.
• Reporting of results to immediate superior and headquarters.
• Other duties as assigned.

• Degree or professional certification in Accountancy (e.g. ACCA, CPA)
• More than 4 years of working experience, preferably with relevant internal or external audit experience from the Big 4 or mid-tier audit firms.
• Good writing and communication skills in English.
• Computer literate. Proficient in Microsoft Excel, PowerPoint, and MS Office.

Job description

At Konica Minolta, our Mission is to be the ideal business partner of choice in Office Business and IT Services solutions. Through collaboration between our colleagues, partners and customers, we strive to enrich the society through constant innovation and development of solution driven tools.

Job Brief:

• To efficiently and effectively maintain all Konica Minolta products in the field at optimum operational level at all times.
• Ensure the proper service, maintenance and repair of all Konica Minolta products in the designated areas and such service to be carried out promptly, efficiently and courteously.
• Be ready to assist other area / branch when needs arise.
• Installation of printer/scan/fax drivers, applications/software settings on machines/PCs, resolving issues crop up on solutions/applications sold by Konica Minolta, are part of the job responsibilities.
• Ensure all service jobs are properly recorded in Service Reports with all relevant information as requested and such reports must be submitted to Superior same day of service or latest next morning.
• Ensure all parts required are properly recorded in Spare Parts Requisition Form and to acknowledge receipt of parts taken at all times. Unused parts/ spoilt parts must be returned to Spare Parts Department same day or latest next morning.
• To call the Office upon arriving at customer's site and after completion of service calls or as at when directed to do so.
• To attend all Konica Minolta products' service training and any refresher course as may be considered necessary from time to time and/or as directed, and keep up-to-date all technical service bulletins, manuals, modification kits etc as given/taught from time to time.
• Ensure all Company information – spare parts price list, service manuals, technical service bulletins etc are kept confidential and not fall into unauthorized hands.

Job Requirements :

• Candidate should possess in all Engineering fields.
• Required 3-5 of related working experience.
• Good communication skills in English, Malay language for both spoken and written.
• Candidate who has knowledge to repair the Industrial and Production Printer will be added advantage. 

• Assist in gathering and analyzing data related to educational programs, student performance, and institutional effectiveness.
• Conduct research on educational trends, policies, and best practices in the education technology indusry
• Analyzing, creating and designing new ideas that can be implemented into the product
• Collaborate with consultants to identify client needs and develop tailored solutions.
• Participate in client meetings and contribute to discussions with data-driven insights.
• Help design and implement surveys, focus groups, and other data collection methods.
• Monitor project progress and ensure timely delivery of tasks and milestones.
• Contribute to the continuous improvement of consulting methodologies and processes.

You will play an important role to:

• Coordinate, direct and control the work of the sales personnel and ensure the achievement of sales targets and objectives.

• Ensure good knowledge of the market and monitor competitors' activities and provide any marketing data for management's information.

• Communicate with the field sales force on the company policies, product development, sales programs.

• Appraise the performance and assist in the training and development of sales personnel.

• Ensure all relevant market/business information relating to the credit worthiness and/or financial standing of any sales prospects are communicated earliest to all sales personnel and take necessary business protection action immediately.

• Ensure Company stated credit terms are adhered to and be responsible for all collection of debts from customers in a timely manner.

• Ensure leasing arrangements for customers are adhered to strictly and complete all relevant documentation in the shortest possible time.

• Reviews market analyses to determine customer needs, price schedules, and discount rates.

• Monitors and evaluates the activities and products of the competition.

• Maintains good relations with customers, advise them of Company's services and provide product and pricing information.

• Close liaison with technical team on any technical problems and ensure they are attended to immediately.

To be successful in this role, you will need to have:

• Handling corporate account with good presentation skill

• Strong passion in helping customers in their business digitization journey and have established a comprehensive client base through your past & current sales roles.

• Passionate about sales and derive satisfaction in being able to articulate the business benefits of Konica Minolta’s IT offerings and deliver positive outcomes that enhances & improves your client’s business.

• A strong team player and have demonstrated the ability to collaborate effectively with different internal supporting business units such as Support, Engineering, Operations & Marketing.

A Business Development Manager (Operations Executive) in ecommerce typically focuses on driving business growth, optimizing operations, and improving profitability.

Key responsibilities

·Conduct thorough market research to identify new business opportunities and understand industry trends. Analyze competitors and evaluate their strategies to develop effective counterstrategies.

·Build and maintain strong relationships with existing clients. Ensure client satisfaction and identify opportunities for upselling or cross-selling products/services.

·Oversee the execution of business development projects and Coordinate with various departments to ensure smooth implementation of strategies.

·Monitor and report on the progress of business development activities. Use data and metrics to evaluate the effectiveness of strategies and make necessary adjustments.

·Work closely with the marketing team to create and implement promotional campaigns.

·Develop marketing materials and presentations for client meetings.

·Develop and execute sales strategies to meet or exceed revenue targets. Negotiate contracts and close deals with clients.

·A degree in Business Administration, Marketing, or a related field.

·Having at least 2 years of relevant experience·Good interpersonal and problem-solving skills

·Ability to prioritize and multi-task

·Good English (written and spoken) and computer skills

·Ability to prioritize and multi-task

·Highly responsible with attention to detail.

Job Responsibilities

• Lead and manage the Employee Relations (ER) and Industrial Relations (IR) functions to ensure a positive and productive workplace.
• Develop and implement ER and IR policies, procedures, and programs that comply with labor laws and best practices.
• Serve as the primary point of contact for internal stakeholders on all ER and IR matters, providing guidance and support.
• Proactively manage employee grievances, disciplinary actions, and conflict resolution processes while ensuring fair treatment and adherence to company policies.
• Facilitate negotiations with employee representatives and unions, when applicable, to maintain good industrial relations and resolve disputes.
• Conduct regular training sessions for management and employees on ER and IR topics, including conflict resolution and labor laws.
• Monitor industry trends and labor market developments to identify potential impacts on the organization and develop proactive strategies.
• Lead and support organizational change initiatives with a focus on maintaining employee engagement and morale during transitions.
• Prepare and deliver reports on ER and IR metrics, trends, and issues to senior management.

Job Requirements

• Bachelor's Degree/ Master's degree in Human Resources, Business Administration, Industrial Relations, or a related field; relevant certifications are advantageous.
• At least 8-10 years of experience in Employee Relations and Industrial Relations, with a minimum of 4 years in a managerial role.
• Strong knowledge of labor laws, employee rights, and industrial relations practices.
• Demonstrated experience in managing complex ER and IR issues, disputes, and negotiations.
• Excellent analytical, problem-solving, and conflict resolution skills.
• Strong interpersonal and communication skills, with the ability to build relationships at all levels.
• Ability to work independently and make decisions in a fast-paced environment.
• Fluency in English and Bahasa Malaysia; proficiency in other languages is a plus.
• Commitment to fostering a positive work environment and promoting employee engagement.

• Financial Planning and Analysis (FP&A) Tasks
  • Daily standard SAP maintenance and cost calculation (e.g. product master data, standard cost, transfer price)
  • Monthly closing (SAP FI-CO module)
  • Actual/forecast reports (cost tracking, productivity tracking; forecast analysis data base)
  • Support quotation/Investment assessment/Project calculation
  • Data base maintenance in digital platform
  • Responsibility for data quality (consistency and completeness)
    • Plausibility check of reports
    • Identification and correction of errors
• Coordination and execution of standard reporting processes
  • Ensure on time delivery of data and reports
  • Optimize reporting and process

Job Summary :

Monitoring and following up with all necessary actions to ensure accurate and timely Reporting of Accounts Receivables KPI for all branches. This shall include unified activities towards meeting the individual and group TARGETS for achieving of set KPIs.

Job Descriptions :

• Organizing, coordinating, monitoring, and controlling of total company accounts receivables management and credit control activities.
• Overseeing and supervising credit control team’s performance in meeting AR Target KPIs.
• Overseeing and supervising accurate preparation, processing, checking and sending of Reminder Letters for overdue accounts including preparation of Schedules and Summary reports.
• Overseeing and supervising branch support services and credit control activities nationwide.
• Overseeing and Supervising Help Desk and customer relationship support functions.
• Handling internal/external Customer enquiries and complaints.
• Timely submission of payment allocation to AR team.
• Overseeing, supervising and coordinating credit control process changes and document control for ISO QMS compliance.
• Perform other relevant functions in credit control as and when necessary.

Job Requirement:

• Candidate should possess a Diploma / Advanced Diploma or equivalent in Finance / Accountancy / Banking
• Preferably at least 1 year of related working experience.
• Preferably Intern specializing in Finance / Banking / Insurance or equivalent.
• Good communication skills in English,Malay,Chinese,Mandarin language for both spoken and written
• 1 positions available

At Konica Minolta, our Mission is to be the ideal business partner of choice in Office Business and IT Services solutions. Through collaboration between our colleagues, partners and customers, we strive to enrich the society through constant innovation and development of solution driven tools.

Job Brief:

To efficiently and effectively maintain all Konica Minolta products in the field at optimum operational level at all times.

Job Responsibilities:

• Ensure the proper service, maintenance and repair of all Konica Minolta products in the designated areas and such service to be carried out promptly, efficiently and courteously.
• Be ready to assist other area / branch when needs arise.
• Installation of printer/scan/fax drivers, applications/software settings on machines/PCs, resolving issues crop up on solutions/applications sold by Konica Minolta, are part of the job responsibilities.
• Ensure all service jobs are properly recorded in Service Reports with all relevant information as requested and such reports must be submitted to Superior same day of service or latest next morning.
• Ensure all parts required are properly recorded in Spare Parts Requisition Form and to acknowledge receipt of parts taken at all times. Unused parts/ spoilt parts must be returned to Spare Parts Department same day or latest next morning.
• To call the Office upon arriving at customer's site and after completion of service calls or as at when directed to do so.
• To attend all Konica Minolta products' service training and any refresher course as may be considered necessary from time to time and/or as directed, and keep up-to-date all technical service bulletins, manuals, modification kits etc as given/taught from time to time.
• Ensure all Company information – spare parts price list, service manuals, technical service bulletins etc are kept confidential and not fall into unauthorized hands.
• Not to service, maintain or repair any competitor models unless instructed to do so by Superior, and not to reveal/discuss with any outsiders/customers any problems/information relating to Konica Minolta products except in the strict performance of your job functions.
• Perform other related duties as and when directed by Superior.

Job Requirement:

• Candidate should possess a Diploma / Advanced Diploma or equivalent in Engineering (Computer / Telecommunication),Engineering (Electrical / Electronic),Engineering (Mechanical),Engineering (Industrial)
• Preferably Intern specializing in Maintenance / Repair or equivalent.
• Fresh graduates are encouraged to apply
• Good communication skills in English, Malay language for both spoken and written

Job Description

• Ensure that all documents comply with company policies, legal requirements, and industry regulations. 
• Identify any discrepancies or irregularities and take appropriate action to address them. 
• Collaborate with internal teams, to resolve issues related to document verification and compliance. 
• Communicate effectively with external stakeholders to clarify requirements or request additional information as needed.
• Maintain accurate records of refund and reimbursement transactions, including detailed documentation of approvals, payments, and communication with stakeholders. 
• Generate reports on refund and reimbursement activity for management review and audit purposes.
• Communicate with users regarding refund status, providing clear explanations and assistance as needed. 
• Process refunds accurately and efficiently through backend systems and maintaining proper documentation.
• Gather feedback from users regarding their experience with our applications and services, capturing both technical issues and general feedback. 
• Provide clear and concise instructions to users via email to guide them through issue resolution steps or escalate issues as necessary. 
• Address user inquiries and concerns related to application difficulties, and functionality errors.

• Develop and maintain business continuity and disaster recovery programs.
• Develop policies, procedures, and guidelines to ensure that factory and corporate business functions have an effective and comprehensive continuity and disaster recovery plan.
• Work closely with manufacturing sites to identify and interface with their business continuity and disaster recovery needs.
• Develop and deliver training programs on business continuity and disaster recovery best practices.
• Responsible for the strategic oversight of the business continuity program of the company.
• Test and evaluate the effectiveness of business continuity and disaster recovery plans and make recommendations for improvements.
• Complete and maintain the business impact analysis (BIA) and risk assessment (RA) requirements to enable the development of the business continuity plan.
• Coordinate and participate in exercises and simulations to test the effectiveness of the business continuity plans (BCP) and disaster recovery plans.
• During or after an incident, collect status and or result of incident management, analyze and determine improvements of procedure or processes​
• Respond to customer inquiries/request and coordinate with related sites or corporate functions to complete the response​
• Keep abreast of industry best practices and emerging technologies in the field of business continuity and disaster recovery.
• Engaging with executive leadership to report on the status of business continuity management system
• Maintains the company’s BCMS certification, supervise 3rd party audits and regulatory audits, as needed. ​
• Drive continuous improvement of the BCMS program