Job Responsibilities:

• Coordinate internal resources and third parties/vendors for the flawless execution of projects.
• Ensure that all projects are delivered on-time, within scope and within budget.
• Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility.
• Ensure resource availability and allocation.
• Develop a detailed project plan to track progress.
• Use appropriate verification techniques to manage changes in project scope, schedule and costs.
• Measure project performance using appropriate systems, tools and techniques.
• Report and escalate to management as needed.
• Manage the relationship with the client and all stakeholders.
• Perform risk management to minimize project risks.
• Establish and maintain relationships with third parties/vendors.
• Create and maintain comprehensive project documentation.

Job Requirement:

• Proven working experience as a project manager in the information technology sector
• Experience in project management, with the ability to lead project teams to completion
• Understanding of formal project management methodologies and best practices
• Excellent communication skills, both written and verbal
• Strong interpersonal and team leadership skills
• Able to complete projects in a timely manner and manage budgets effectively
• Demonstrable problem-solving skills in project management
• Strong organizational skills with attention to detail and the ability to multitask
• Ability to manage multiple projects simultaneously
• Proficiency in Microsoft Office tools
• Knowledge and certified in ITIL, PMP and PMBOK
• Proficiency in project management tools and software, including Asana and Microsoft Project

Interested candidates, please submit your resume to lillianlim@karunasarawak.com  or contact our HR, Lillian, at 016-8868836 for information / interview appointments.

Perks & Benefits

• Employee equity
• Casual dress code
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

Job Responsibilities:

• Coordinate internal resources and third parties/vendors for the flawless execution of projects.
• Ensure that all projects are delivered on-time, within scope and within budget.
• Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility.
• Ensure resource availability and allocation.
• Develop a detailed project plan to track progress.
• Use appropriate verification techniques to manage changes in project scope, schedule and costs.
• Measure project performance using appropriate systems, tools and techniques.
• Report and escalate to management as needed.
• Manage the relationship with the client and all stakeholders.
• Perform risk management to minimize project risks.
• Establish and maintain relationships with third parties/vendors.
• Create and maintain comprehensive project documentation.

Job Requirement:

• Proven working experience as a project manager in the information technology sector
• Experience in project management, with the ability to lead project teams to completion
• Understanding of formal project management methodologies and best practices
• Excellent communication skills, both written and verbal
• Strong interpersonal and team leadership skills
• Able to complete projects in a timely manner and manage budgets effectively
• Demonstrable problem-solving skills in project management
• Strong organizational skills with attention to detail and the ability to multitask
• Ability to manage multiple projects simultaneously
• Proficiency in Microsoft Office tools
• Knowledge and certified in ITIL, PMP and PMBOK
• Proficiency in project management tools and software, including Asana and Microsoft Project

Interested candidates, please submit your resume to lillianlim@karunasarawak.com  or contact our HR, Lillian, at 016-8868836 for information / interview appointments.

Perks & Benefits

• Employee equity
• Casual dress code
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

Job Responsibilities:

• Coordinate internal resources and third parties/vendors for the flawless execution of projects.
• Ensure that all projects are delivered on-time, within scope and within budget.
• Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility.
• Ensure resource availability and allocation.
• Develop a detailed project plan to track progress.
• Use appropriate verification techniques to manage changes in project scope, schedule and costs.
• Measure project performance using appropriate systems, tools and techniques.
• Report and escalate to management as needed.
• Manage the relationship with the client and all stakeholders.
• Perform risk management to minimize project risks.
• Establish and maintain relationships with third parties/vendors.
• Create and maintain comprehensive project documentation.

Job Requirement:

• Proven working experience as a project manager in the information technology sector
• Experience in project management, with the ability to lead project teams to completion
• Understanding of formal project management methodologies and best practices
• Excellent communication skills, both written and verbal
• Strong interpersonal and team leadership skills
• Able to complete projects in a timely manner and manage budgets effectively
• Demonstrable problem-solving skills in project management
• Strong organizational skills with attention to detail and the ability to multitask
• Ability to manage multiple projects simultaneously
• Proficiency in Microsoft Office tools
• Knowledge and certified in ITIL, PMP and PMBOK
• Proficiency in project management tools and software, including Asana and Microsoft Project

Interested candidates, please submit your resume to lillianlim@karunasarawak.com  or contact our HR, Lillian, at 016-8868836 for information / interview appointments.

Perks & Benefits

• Employee equity
• Casual dress code
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

Job Responsibilities:

• Coordinate internal resources and third parties/vendors for the flawless execution of projects.
• Ensure that all projects are delivered on-time, within scope and within budget.
• Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility.
• Ensure resource availability and allocation.
• Develop a detailed project plan to track progress.
• Use appropriate verification techniques to manage changes in project scope, schedule and costs.
• Measure project performance using appropriate systems, tools and techniques.
• Report and escalate to management as needed.
• Manage the relationship with the client and all stakeholders.
• Perform risk management to minimize project risks.
• Establish and maintain relationships with third parties/vendors.
• Create and maintain comprehensive project documentation.

Job Requirement:

• Proven working experience as a project manager in the information technology sector
• Experience in project management, with the ability to lead project teams to completion
• Understanding of formal project management methodologies and best practices
• Excellent communication skills, both written and verbal
• Strong interpersonal and team leadership skills
• Able to complete projects in a timely manner and manage budgets effectively
• Demonstrable problem-solving skills in project management
• Strong organizational skills with attention to detail and the ability to multitask
• Ability to manage multiple projects simultaneously
• Proficiency in Microsoft Office tools
• Knowledge and certified in ITIL, PMP and PMBOK
• Proficiency in project management tools and software, including Asana and Microsoft Project

Interested candidates, please submit your resume to lillianlim@karunasarawak.com  or contact our HR, Lillian, at 016-8868836 for information / interview appointments.

Perks & Benefits

• Employee equity
• Casual dress code
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

Job Responsibilities:

• Coordinate internal resources and third parties/vendors for the flawless execution of projects.
• Ensure that all projects are delivered on-time, within scope and within budget.
• Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility.
• Ensure resource availability and allocation.
• Develop a detailed project plan to track progress.
• Use appropriate verification techniques to manage changes in project scope, schedule and costs.
• Measure project performance using appropriate systems, tools and techniques.
• Report and escalate to management as needed.
• Manage the relationship with the client and all stakeholders.
• Perform risk management to minimize project risks.
• Establish and maintain relationships with third parties/vendors.
• Create and maintain comprehensive project documentation.

Job Requirement:

• Proven working experience as a project manager in the information technology sector
• Experience in project management, with the ability to lead project teams to completion
• Understanding of formal project management methodologies and best practices
• Excellent communication skills, both written and verbal
• Strong interpersonal and team leadership skills
• Able to complete projects in a timely manner and manage budgets effectively
• Demonstrable problem-solving skills in project management
• Strong organizational skills with attention to detail and the ability to multitask
• Ability to manage multiple projects simultaneously
• Proficiency in Microsoft Office tools
• Knowledge and certified in ITIL, PMP and PMBOK
• Proficiency in project management tools and software, including Asana and Microsoft Project

Interested candidates, please submit your resume to lillianlim@karunasarawak.com  or contact our HR, Lillian, at 016-8868836 for information / interview appointments.

Perks & Benefits

• Employee equity
• Casual dress code
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

Senior Customer Success Management Executive (IT Industry)

KARUNA (SARAWAK) ENTERPRISE SDN. BHD.

Role Overview:

As a Senior Customer Success Executive at Karuna, you will play a pivotal role in building and

maintaining strong relationships with our clients, ensuring they derive maximum value from our

technology solutions. You will be responsible for driving customer retention, growth, and advocacy by

developing strategic account plans and engaging with key stakeholders within our customer

organizations.

Key Responsibilities:

Relationship Building:

Cultivate and sustain strong relationships with key stakeholders within customer organizations,

including executives, decision-makers, and end users, to ensure long-term satisfaction and partnership.

Strategic Account Management:

Develop and execute strategic account plans tailored to each customer's specific needs and goals, with

an emphasis on driving retention, growth, and advocacy within the tech space.

Onboarding and Training:

Lead the onboarding process for new customers, ensuring a seamless transition by providing in-depth

training on our technology products and services, and enabling customers to achieve their desired

outcomes.

Customer Engagement:

Regularly engage with customers to understand their evolving needs, identify opportunities for upselling

or cross-selling additional tech products or services, and address any concerns or challenges they may

face.

Primary Point of Contact:

Serve as the main point of contact for customer inquiries, concerns, or escalations, collaborating with

internal technical teams to quickly resolve issues and ensure customer satisfaction.

Customer Advocacy: Represent the voice of the customer within our organization, advocating for their

needs and priorities across all departments, and driving initiatives to enhance the overall customer

experience.

Feedback Analysis:

Collect and analyze feedback from customers on their experience with our technology solutions,

identifying trends and areas for improvement, and working with internal teams to drive product

enhancements or process optimizations.

Performance Monitoring:

Track and analyze key performance metrics related to customer success, such as customer

satisfaction scores, retention rates, and upsell/cross-sell opportunities, taking proactive measures to

ensure targets are met or exceeded.

Job Requirements:

Educational Background:

Bachelor’s degree in Business Administration, Marketing, IT or a related field is required.

Experience: Proven experience in a customer-facing role, such as customer success, account

management, or sales within the tech industry, with a strong track record of driving customer satisfaction

and retention.

Skills:

Strong interpersonal and communication skills, with the ability to build rapport, influence, and

collaborate effectively with both customers and internal technical teams.

Strategic Thinking: Demonstrated strategic thinking and problem-solving abilities, with a proactive and

solution-oriented approach to addressing customer needs and challenges.

Adaptability:

Ability to manage multiple priorities in a fast-paced, dynamic tech environment.

Technical Proficiency:

Familiarity with Customer Success software platforms and tools, as well as a solid understanding of

technology solutions and how they deliver value to customers.

Passion for Customer Success:

A deep commitment to customer advocacy and a passion for delivering exceptional customer

Perks & Benefits

• Casual dress code
• Company trips
• Personal leave
• Open culture
• Personal development opportunities
• Staff activities 
• Season Parking
• Panel Doctor

高階客戶成功管理主管（IT 產業）

卡魯納（砂勞越）企業有限公司BHD。

角色概述：

作為 Karuna 的高級客戶成功主管，您將在構建和

與客戶保持牢固的關係，確保他們從我們的服務中獲得最大價值

技術解決方案。您將負責透過以下方式推動客戶保留、成長和宣傳

制定策略性客戶計畫並與客戶內的主要利害關係人互動

組織。

主要職責：

建立關係：

與客戶組織內的主要利害關係人培養並維持牢固的關係，

包括高階主管、決策者和最終用戶，以確保長期滿意度和合作夥伴關係。

策略客戶管理：

制定並執行根據每個客戶的具體需求和目標量身定制的策略客戶計劃，

強調推動科技領域內的保留、成長和宣傳。

入職和培訓：

領導新客戶的入職流程，透過提供深入的資訊確保無縫過渡

對我們的技術產品和服務進行培訓，使客戶能夠實現他們的期望

結果。

客戶參與度：

定期與客戶互動，了解他們不斷變化的需求，尋找追加銷售的機會

或交叉銷售其他技術產品或服務，並解決他們可能遇到的任何問題或挑戰

臉。

主要聯絡點：

作為客戶詢問、疑慮或升級的主要聯絡點，與

內部技術團隊快速解決問題並確保客戶滿意度。

客戶倡議：代表我們組織內客戶的聲音，倡導他們的利益

所有部門的需求和優先事項，並推動提高整體客戶滿意度的舉措

經驗。

回饋分析：

收集並分析客戶對我們技術解決方案體驗的回饋，

確定趨勢和需要改進的領域，並與內部團隊合作推動產品發展

增強或流程優化。

效能監控：

追蹤和分析與客戶成功相關的關鍵績效指標，例如客戶

滿意度分數、留任率和追加銷售/交叉銷售機會，採取積極措施

確保達到或超過目標。

職位要求：

學歷：

需要工商管理、行銷、IT 或相關領域的學士學位。

經驗：在面向客戶的角色中擁有豐富的經驗，例如客戶成功、客戶

科技業內的管理或銷售人員，在提高客戶滿意度方面擁有良好的記錄

和保留。

技能：

較強的人際溝通和溝通能力，能夠建立融洽的關係、影響力和

與客戶和內部技術團隊有效協作。

戰略思維：具有戰略思維和解決問題的能力，具有主動性和主動性

以解決方案為導向的方法來解決客戶的需求和挑戰。

適應性：

能夠在快節奏、動態的技術環境中管理多個優先事項。

技術熟練程度：

熟悉客戶成功軟體平台和工具，並對

技術解決方案以及它們如何為客戶創造價值。

對客戶成功的熱情：

對客戶倡議的堅定承諾和對提供卓越客戶的熱情

津貼和福利

• 休閒著裝要求
• 公司旅行
• 事假
• 開放文化
• 個人發展機會
• 員工活動
• 季節停車
• 專家小組醫生

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Perform basic level analysis for production hold lots and give disposition and feedback to related team such as Product Engineer, Test Process Engineer, Assembly Process Engineer, and Test Equipment Engineer for issue investigation.
• Execute 1st level troubleshooting during test and escalate it to related team.
• Handle test engineering activity such as DOE/Volume checkout/correlation etc.
• Maintain 6S in common of lab, in charge of units control in lab.
• Provide support for hardware release such as product correlation and machine buy-off activities qualifications.
• Attend to immediate product/system related testing issues and demonstrates open communication policy and involvement with production and maintenance people on achieving problem solution.
• Perform 1st level EFA and 2nd level EFA for production hold lots and give disposition, and feedback to related team for issue investigation.
• Support related production issue related to TPE (flush out)
• Wafer test process

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Perform basic level analysis for production hold lots and give disposition and feedback to related team such as Product Engineer, Test Process Engineer, Assembly Process Engineer and Test Equipment Engineer for issue investigation
• Execute 1st level troubleshooting during test and escalate it to related team.
• Handle test engineering activity such as DOE/Volume checkout/correlation and etc.
• Maintain 6S in common of lab, in charge of units control in lab.
• Provide support for hardware release such as product correlation and machine buy-off activities qualifications.
• Attend to immediate product/system related testing issues and demonstrates open communication policy and involvement with production and maintenance people on achieving problem solution.
• Perform 1st level EFA and 2nd level EFA for production hold lots and give disposition, and feedback to related team for issue investigation;
• Support related production issue related to TPE(flushout).

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Responsible to supervise Production lines
• Provide clear, regular communication of production priorities, challenges, and status across the shift to meet production schedules, goals and objectives
• Directly manage Operators team, routinely provide guidance on career development in your team and regularly conducting performance management. engagement activities and monitor attendance
• Responsible for labor planning and allocation between processes, 6S, line cleanliness, tardiness and training
• Collaborate with Engineering/Supporting Team to solve day to day excursion, implement line process changes or new implementations for improvements
• Periodically audit production adherence to visual aids and standard instructions

Responsible and capable in troubleshooting and repairing automation equipment (ARV, ARS and MMS) and ensuring this equipment are in good condition to support production capacity.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Responsible for improving and sustaining the automation equipment capability and meet the KPI (Availability, OEE, MTBA and MTBF)
• Performing and line troubleshooting and supporting daily production operation.
• Analyze equipment failure root causes and propose corrective actions.
• Ability to identify root cause and provide corrective action through use of Effective problem solving tools.
• Perform regular inspections to identify equipment root cause.
• Perform Preventive Maintenance and calibration the equipment to optimal condition.
• Maintain equipment maintenance documentation and checklist.
• Propose improvements to enhance equipment performance and reliability.
• Support equipment setup and relocation
• Assist Engineer in continuous Equipment improvement projects and Automation projects
• Demonstrate a high degree of initiative, motivation, and willingness to work proactively either independently or within the team. 
• To meet MTBA, UPH and down time
• To sustain and maintain 6S and PM activities  
• Quality issue investigation & CA monitoring 
• Ensure and manage all the automation components good condition to support production.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Perform basic level analysis for production hold lots and give disposition and feedback to related team such as Product Engineer, Test Process Engineer, Assembly Process Engineer and Test Equipment Engineer for issue investigation
• Execute 1st level troubleshooting during test and escalate it to related team.
• Handle test engineering activity such as DOE/Volume checkout/correlation and etc.
• Maintain 6S in common of lab, in charge of units control in lab.
• Provide support for hardware release such as product correlation and machine buy-off activities qualifications.
• Attend to immediate product/system related testing issues and demonstrates open communication policy and involvement with production and maintenance people on achieving problem solution.
• Perform 1st level EFA and 2nd level EFA for production hold lots and give disposition, and feedback to related team for issue investigation;
• Support related production issue related to TPE(flushout).

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Accomplish scheduled daily preventive maintenance of tools inside cleanroom environment.
• Perform simple troubleshooting and repair activities of tools with breakdown following guidance from maintenance head.
• Ensure machine maintenance check sheets are filled out in a timely manner.
• Execute cost reduction initiatives spearheaded by engineers.
• Perform other duties as assigned by immediate superior.

As a technician in the R&D department, you will undertake several important responsibilities. This position requires strong organizational, communication, and data analysis skills, as well as the ability to handle multiple tasks flexibly to support the smooth progress of the R&D team. The specific job duties include:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Responsible for the daily management and inventory of laboratory materials, ensuring timely supply, reasonable inventory allocation, material disposal, and other related tasks, to ensure the smooth progress of experiments.
• Organize and arrange relevant experiments for engineering materials according to project requirements, ensuring the standardization of experiments and the accuracy of data.
• Responsible for FA work, assisting in analyzing the root causes of product failures.
• Use MES (Manufacturing Execution System) to establish and manage engineering materials, ensuring accurate records of material flow and usage data throughout the production and R&D processes.
• Conduct measurements and record related physical quantities such as three-point bending and warpage, ensuring the accuracy of test data to provide reliable basis for subsequent analysis and decision-making.
• Collect engineering test material data according to the requirements of engineers.

• Perform analysis on integrated package and PCBA assembly, Test defect from production and qualification on semi-finished or finished products.
• Read and understand the test data log.
• Perform analysis using FA tools such as X-ray, oscilloscope,  curve tracer, microscope, CSAM, SEM, EDX, TDR, cross-sectioning, dye and pull and etc.
• Generate FA summary with FA findings.
• Maintain the FA tracking sheet and FA equipment log sheet.
• Assist FA engineer in executing assigned task. 

We are looking for a skilled and experienced PCB Debug Technician to join our team. As a PCB Debug Technician, your main responsibility will be to identify and rectify issues in printed circuit boards (PCBs) to ensure their proper functionality and adherence to design specifications You will be solely focused on debugging PCBs, and testing a;

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• PCB Debugging; Conduct thorough inspections and tests of PCBs to identify electrical, mechanical, or design issues that may affect their functionality
• Troubleshooting; Analyze and isolate problems within the PCB circuitry and components, utilizing various testing equipment and tools.
• Fault Diagnosis; Diagnose and interpret error reports or test results to pinpoint the root cause of PCB failures and malfunctions.

• Solder Joint Analysis (SJA) for NPI and sustaining testing phase
• Utilize FA tools such as X-ray, oscilloscope, curve tracer, microscope, CSAM, SEM, EDX, TDR, cross-sectioning, dye/pull techniques, and more for detailed analysis.
• Generate SJA summaries based on findings and provide detailed reports to engineers.
• Maintain and update SJA tracking sheets and equipment log sheets to ensure proper documentation.
• Assist FA engineers with assigned tasks, supporting root-cause analysis and enhancing product reliability.

Position Summary: The Mechanical Testing and Reliability Technician is responsible for conducting mechanical tests to ensure product durability and performance. This role involves hands-on work with electro-mechanical lab equipment

• Mechanical and Environmental Testing: Perform mechanical testing, including vibration, shock, HALT, Insertion, and drop testing, as well as accelerated environmental testing in compliance with reliability standards.

• Lab Equipment Operation: Operate and maintain electro-mechanical lab equipment such as environmental chambers, vibration testers, shock testers, drop testers, and other relevant testing tools.

• Measurement and Data Analysis: Utilize measurement devices such as oscilloscopes, microscopes, strain gauges, and accelerometers to gather data, ensuring accurate and reliable test results.

• Schematics and Drawings Interpretation: Read and interpret simple schematics and mechanical drawings to guide testing procedures and fixture design.

• Test Fixture Development: Co-develop and design custom mechanical test fixtures for various package form factors

• Equipment Operation: Operate and maintain SMT/FCA/UF equipment such as solder printer, solder paste inspection, 2D/3D automated optical inspection, chip shooter, reflow/curing oven, deflux cleaner, flip chip bonder, underfill dispenser, carrier machine, and plasma machine (All SMT/FC/UF tools).
• Process Monitoring: Monitor and control the SMT/FCA/UF processes to ensure adherence to specifications and quality standards. This includes validating defects and ensuring process parameters are within established limits.
• Troubleshooting: Identify and resolve issues related to SMT/FCA/UF processes and assist equipment alarm related to the Recipe/Program.
• Technical Support: Provide technical support to production teams, troubleshoot process-related issues, and root cause definition, and implement corrective/preventative actions to ensure continuous operation.
• Collaboration: Work closely with engineers, quality assurance, and other technicians to optimize processes and resolve issues. Provide feedback and suggestions for process enhancements.
• Defect Analysis: Perform detailed analysis of defects observed in substrate assembly, flip chip wafer, underfill epoxy and collaborate with engineering teams to determine root causes and implement corrective actions.