工作時間

• 週一至週五 8 點至 5 點
• 週六上午 8 點至中午 12 點（交替）

你會怎麼做？

• 透過 WhatsApp 或電話進行友善跟進，與我們的客戶互動，全程提供個人化服務！

你符合要求嗎？

• 注重細節，注重每項任務的準確性和精確性
• 個性外向、開朗、有耐心

津貼和福利

• 全勤津貼
• EPF、SOCSO、EIS
• 醫療福利
• 人身意外傷害保險
• 休閒著裝要求
• 新年獎金
• 績效獎金
• 公司旅行
• 每年增量

UMJ Engineering 目前正在尋找具有以下要求的專案工程師/專案經理。這是位於馬來西亞新山的專案工程師/專案經理的現場職位。

職位要求

• 工程或相關領域學士學位。
• 3年或以上專案工程工作經驗，最好是消防系統工作經驗
• 了解與消防系統相關的相關規範、標準和法規。
• 熟練操作AutoCAD等相關軟體。
• 精通英語和馬來語。精通國語者優先
• 願意出差，能承受工作壓力
• 具備解決問題、決策和溝通的能力
• 自律性強，獨立，能依需求加班

工作職責

• 管理和監督以消防系統為重點的項目。
• 與客戶、建築師、供應商和分包商合作，確保專案成功交付。
• 評估和分析專案要求和設計規格。
• 為消防設備和系統的選擇和採購提供技術指導。
• 制定專案時間表、預算和資源分配策略。
• 監控專案進度以確保遵守時間表和可交付成果。
• 進行現場考察和檢查，以驗證是否遵守專案要求和安全法規。
• 與承包商和分包商協調消防系統的安裝、調試和測試。
• 準備和維護專案文件和報告。

津貼和福利

• 員工股權
• 基本工資（取決於工作經驗）
• EPF、SOCSCO、EIS
• 個人發展機會

職責：

• 支援銷售主管向潛在客戶群銷售解決方案。
• 成功地將客戶的痛點/要求與建議的解決方案相匹配。
• 創建並提供強大的演示和演示，清楚地傳達價值主張的獨特性。
• 有效地將客戶需求傳達給研發團隊，以實現未來產品的改進。
• 收集並記錄競爭情報。

要求：

• 擁有 1-2 年工程領域銷售工程師/主管的豐富工作經驗
• 擁有銷售複雜企業解決方案的良好記錄。
• 能夠以易於理解的方式創造性地解釋和呈現複雜的概念。
• 強大的技術背景是附加價值
• 紮實的書面和口頭溝通能力。
• 優秀的表達能力和創造力。
• 願意出差。
• 至少擁有工商管理學士學位或同等學歷，最好有算術基礎。

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 彈性的工作時間
• 休閒著裝要求
• 醫療保險
• 事假
• 開放文化
• 個人發展機會

Job Description:

• Use practical & innovative ways to identify and penetrate targeted segments such as Architects, Consultants, MVAC Contractors direct model.
• Ability to utilize experience and understanding of the development sector to execute the company's sales & business objectives.
• Coordinate activities as aligned with corporate directions on pricing, delivery, and sales channels to drive individual sales strategies to achieve optimum results for the company.
• Promote product to the developer, and contractor and specify in the project market.
• Conduct product presentations to external customers to increase market penetration and awareness.
• Organize & executive daily sales activities to achieve sales targets.
• Handle timely collections by monitoring customer aging.
• Forecast sales to enable operation planning.
• Close sales for dealing with government authorities, schools, mosques etc. Liaise with contractors, engineers, consultants and etc.
• Attend to customers' inquiries and preparation of sales proposals, quotations, Auto-cad design drawings for submission, attend site meetings, handover, and inspections.

Job Requirements:

• Minimum 1-2 years of experience in a similar role.
• Demonstrate strong communication skills.
• Is a strength if the candidate demonstrates good knowledge and understanding of the consumer electrical industry, market and competitors.
• Applicant must be willing to work in Taman Desa Tebrau, JB.
• Able to communicate in Mandarin, BM and English.
• Must know AutoCAD is compulsory.
• Willing to travel outstation Melaka and Northern Johor.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Open culture
• Paid training and development

Job Responsibilities of Customer Service

Team Culture

Build a customer-first culture and foundation:

Recognise our clients’ changing business needs, listen to them, and think of ways to serve them better. Bring about genuine improvements in our service level.

Team development:

Help your team grow, coach newcomers, empower people to be leaders at all levels.

Sales Order Processing (80%)

• Process and manage sales orders from the point of receiving customers’ PO request to last-mile fulfillment and invoicing, ensuring accuracy and timeliness.
• Manage order changes, cancellations, and returns in accordance with company policies and procedures.
• Comply with Company's Just-In-Time Order Processing standard - locking in Customer Purchase Order on the same business day of PO receipt. Not more than 3 credit notes per month for billing errors.

CRM & ERP Management

• Manage the company's customer relationship management (CRM) and Enterprise Resource Planning (ERP) system, ensuring data accuracy and completeness.
• Manage customer account information and maintain accurate records.
• Provide training and support to the Customer Service and Sales team on the use of the ERP and CRM system

Support Our Frontline Customer Service (20%)

• Serve as a backup for the frontline customer service team to cope with the demands.
• Build lasting customer relationships and enhance customer satisfaction through excellent service.

Perks & Benefits

• Casual dress code
• Medical insurance
• Personal leave
• Personal development opportunities

Job Requirements

- Good command of language skills - Mandarin Speaker Preferable based on nature of the work

- Minimum 2 year(s) of working experience in Logistics/Supply Chain, Freight, Shipping, Forwarding or equivalent

- Bachelor's Degree (preferred)

- Meticulous and Details Oriented

- Ability to work in teams and open to others’ views

- Managing relationship with Client/Carrier/Agent for smooth shipment process, a strong communication skill is ideal

- Fresh graduates are also encouraged to apply.

Responsibility

- Managing end to end operation, shipping and sales support functions.

- Act as a liaison, providing product/services information and resolve any emerging problems that our customer might face with accuracy and efficiency.

- Constantly review working processes with vendors

- Coordination on documentation between customers and carriers

Perks & Benefits

- Parking subsidy

- Allowance will be Mobile allowance/ Commission after confirm

- Bonuses

- Annual Leave : 14 - 18 days per annum

- Group Medical Coverage : Outpatient (Red Alert), GHS & PA

- Salary will subject to statutory contributions as per statutory prescribed rate.

客服崗位職責

團隊文化

建立客戶至上的文化與基礎：

認識客戶不斷變化的業務需求，傾聽他們的意見，並想辦法更好地為他們服務。真正提高我們的服務水準。

團隊發展：

幫助您的團隊成長、指導新人、讓人們成為各級領導者。

銷售訂單處理 (80%)

• 從接收客戶的 PO 請求到最後一英里的履行和開立發票，處理和管理銷售訂單，確保準確性和及時性。
• 根據公司政策和程序管理訂單變更、取消和退貨。
• 遵守公司的即時訂單處理標準 - 在收到採購訂單的同一工作日鎖定客戶採購訂單。每月因帳單錯誤而發出的貸方票據不得超過 3 張。

客戶關係管理與企業資源規劃管理

• 管理公司的客戶關係管理（CRM）和企業資源規劃（ERP）系統，確保資料的準確性和完整性。
• 管理客戶帳戶資訊並維護準確的記錄。
• 為客戶服務和銷售團隊提供有關 ERP 和 CRM 系統使用的培訓和支持

支援我們的第一線客戶服務 (20%)

• 作為前線客服團隊的後備，因應需求。
• 透過卓越的服務建立持久的客戶關係並提高客戶滿意度。

津貼和福利

• 休閒著裝要求
• 醫療保險
• 事假
• 個人發展機會

Responsibilities :

1. Actively participates in the selection and certification of certification of suppliers , with BU engineer and procurement to ensure that the selected supplier meet kaifa requirement in term of technology , quality , cost and service.
2. Conduct the supplier review to key suppliers in quality system and the production manufacturing process in order to ensure its conformity and continues improvement
3. Participate in the selection and verification of part in the design stage of the company new project
4. Establish and review part quality plan ,define key parameter for incoming inspection 5.Participating new project kickoff meeting and prepare FAE as according to new project requirement
5. Conduct part approval process (FAE), work with supplier and related department function to resolve supplier and material related issue before mass production , to ease project can be started on time.
6. Audit part data sheet and drawing specification are sufficient and completed, determine all key parameters and ensure that the ability of supplier can meet these specification , and feedback the manufacturing and process problem to design department

Requirement:

• Degree in electronic / electrical / mechanical course and related electronic industries
• Minimum 1 years IQC / Quality control work experience
• Good experience in ISO 13458/ ISO9000 quality system and supplier audit skill
• Able to handle electronic instrument for IQC measurement will be better advantage ,
• Familiar with CMM machine, 2D smart Scope ,profile projector will be added advantage
• Good leadership , able to work with minimal guildance, trust worth and team player
• 7.Proficient in english and bahasa malaysia , proficient in chinese will be added advantange
• 8.Fresh Graduate is welcome to apply

Benefit:

1. 13 month salary
2. Performance bonus
3. Panel clinic and inhouse clinic
4. Insurance
5. Free parking
6. Dental allowance
7. Sport activities

Tanggungjawab:

• Melaksanakan tugas pelbagai untuk memasang dan menyelenggara mesin production.
• Menyediakan pembaikan kecemasan atau pembaikan tidak berjadual bagi peralatan production.
• Mendiagnosis masalah, mengganti atau membaiki bahagian yang rosak, menguji dan membuat penyesuaian.
• Melakukan penyelenggaraan pencegahan secara berkala ke atas mesin, peralatan, dan fasiliti kilang.
• Menggunakan pelbagai alat tangan dan kuasa, meter elektrik, atau peralatan pengendalian bahan dalam melaksanakan tugas.
• Mengenal pasti operasi yang rosak, bahan yang cacat, dan melaporkan situasi tersebut kepada penyelia yang berkenaan.
• Mematuhi peraturan keselamatan dan memastikan kawasan kerja sentiasa bersih dan teratur.

Keperluan:

• Graduan baru digalakkan untuk memohon.
• Pemahaman asas tentang kimpalan, kerja elektrik dan membaiki mesin.
• Mempunyai pengetahuan mengenai proses dan kaedah penyelenggaraan umum.
• Kondisi fizikal yang kukuh dan kekuatan dengan kesediaan untuk bekerja lebih masa.
• Boleh bekerja secara berjadual atau bergilir (jika diperlukan).
• Minimum SPM atau setaraf; Sijil atau bidang berkaitan akan menjadi kelebihan.
• Bersedia bekerja di Batu 24, Kulai, Johor.

Perks & Benefits

• Allowance (transportation & etc.)
• Open culture
• Personal development opportunities

Responsibilities :

1. Actively participates in the selection and certification of certification of suppliers , with BU engineer and procurement to ensure that the selected supplier meet kaifa requirement in term of technology , quality , cost and service.
2. Conduct the supplier review to key suppliers in quality system and the production manufacturing process in order to ensure its conformity and continues improvement
3. Participate in the selection and verification of part in the design stage of the company new project
4. Establish and review part quality plan ,define key parameter for incoming inspection 5.Participating new project kickoff meeting and prepare FAE as according to new project requirement
5. Conduct part approval process (FAE), work with supplier and related department function to resolve supplier and material related issue before mass production , to ease project can be started on time.
6. Audit part data sheet and drawing specification are sufficient and completed, determine all key parameters and ensure that the ability of supplier can meet these specification , and feedback the manufacturing and process problem to design department

Requirement:

• Degree in electronic / electrical / mechanical course and related electronic industries
• Minimum 1 years IQC / Quality control work experience
• Good experience in ISO 13458/ ISO9000 quality system and supplier audit skill
• Able to handle electronic instrument for IQC measurement will be better advantage ,
• Familiar with CMM machine, 2D smart Scope ,profile projector will be added advantage
• Good leadership , able to work with minimal guildance, trust worth and team player
• 7.Proficient in english and bahasa malaysia , proficient in chinese will be added advantange
• 8.Fresh Graduate is welcome to apply

Benefit:

1. 13 month salary
2. Performance bonus
3. Panel clinic and inhouse clinic
4. Insurance
5. Free parking
6. Dental allowance
7. Sport activities

Job Description:

• Use practical & innovative ways to identify and penetrate targeted segments such as Architects, Consultants, MVAC Contractors direct model.
• Ability to utilize experience and understanding of the development sector to execute the company's sales & business objectives.
• Coordinate activities as aligned with corporate directions on pricing, delivery, and sales channels to drive individual sales strategies to achieve optimum results for the company.
• Promote product to the developer, and contractor and specify in the project market.
• Conduct product presentations to external customers to increase market penetration and awareness.
• Organize & executive daily sales activities to achieve sales targets.
• Handle timely collections by monitoring customer aging.
• Forecast sales to enable operation planning.
• Close sales for dealing with government authorities, schools, mosques etc. Liaise with contractors, engineers, consultants and etc.
• Attend to customers' inquiries and preparation of sales proposals, quotations, Auto-cad design drawings for submission, attend site meetings, handover, and inspections.

Job Requirements:

• Minimum 1-2 years of experience in a similar role.
• Demonstrate strong communication skills.
• Is a strength if the candidate demonstrates good knowledge and understanding of the consumer electrical industry, market and competitors.
• Applicant must be willing to work in Taman Desa Tebrau, JB.
• Able to communicate in Mandarin, BM and English.
• Must know AutoCAD is compulsory.
• Willing to travel outstation Melaka and Northern Johor.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Open culture
• Paid training and development

Helpdesk Support Engineer 

A Helpdesk Support Engineer in charge of providing maintenance, technical assistance and support to clients regarding hardware, system and network infrastrature and various IT-related issue. The primary objective is to ensure seamless operations by troubleshooting problems, offering timely resolutions, and maintaining user satisfaction. 

Education and Experience Requirement: 

• Bachelor's Degree in Computer Science/Information Technology, Engineering (Telecommunications) or equivalent 

• Proven experience in a technical support role or similar position 

• Strong understanding of IT infrastructure, including hardware, software, networks, and operating systems • Proficiency in troubleshooting common technical issues 

• Excellent communication and interpersonal skills 

• Ability to work independently and collaboratively in a fast-paced environment 

• Customer-oriented mindset with a focus on delivering high-quality support services • Professional certification is a plus 

• Minimum 1 year working experience in maintaining and administering relevant hardware

Responsibilities: 

• Respond promptly to user inquiries through various channels such as phone, email, or ticketing system 

• Diagnose and resolve technical hardware and software issues, including desktops, laptops, servers, storages, networking devices, backup, etc 

• Provide courteous and professional assistance to users, ensuring a positive support experience • Clearly communicate technical solutions in user-friendly language to non-technical personnel • Follow up with users to ensure issues are resolved satisfactorily and maintain high levels of user satisfaction 

• Coordinate with vendors for hardware repairs and warranty support as needed • Provide periodical preventive maintenance to customers IT infrastructure to ensure the system and network are in order 

Working Hour: 

• Monday to Friday, 8:30am – 6:00pm 

• Weekend and Public Holiday on standby basis 

Benefit: 

• Allowance and Claims 

• On Job Training & Certification 

• EPF & SOCSO 

• Insurance 

職責：

• 執行各種任務來安裝和維護生產機器。
• 為生產設備提供緊急維修或不定期維修。
• 診斷問題、更換或修理故障的零件、測試並進行調整。
• 對機器、設備和工廠設施進行定期預防性維護。
• 在履行職責時使用各種手動和電動工具、電錶或物料搬運設備。
• 識別錯誤的操作、有缺陷的材料，並將情況報告給適當的主管。
• 遵守安全規則並確保工作區域始終乾淨有序。

要求：

• 鼓勵應屆畢業生申請。
• 對焊接、電氣工作和機器維修有基本了解。
• 了解一般維護流程和方法。
• 身體素質好，體力強，願意加班。
• 能夠按計劃或輪班工作（如果需要）。
• 最低 SPM 或同等學歷；證書或相關領域將是一個優勢。
• 願意在柔佛古來 Batu 24 工作。

津貼和福利

• 津貼（交通等）
• 開放文化
• 個人發展機會

工作規範與職責

目標

1. 全面負責工程部的成本效益運作。
2. 與財務經理和管理層密切配合，準備年度和修訂的工程預算，以符合酒店的營運要求。
3. 準確記錄並密切監控所有工程預算支出，確保預算得到遵守，成本嚴格控制。
4. 在處理和收費之前分配並會簽所有應計入工程預算的發票。
5. 建立有效的系統來控制和驗證所有向場所輸送的燃料。
6. 確保修復工程以最經濟、有效的方式進行。
7. 嚴格監督所有工程人員履行職責。
8. 根據需要將職責和責任委託給助理維護經理。
9. 制定並實施飯店所有設備的全面預防性維護計畫。
10. 協調並根據要求監督特殊專案和外部承包商的僱用。
11. 建立組織嚴密的工程倉庫，嚴格控製材料消耗、倉庫和庫存控制。
12. 實施全面的電梯緊急程序，並與電梯製造商的代理商一起對員工進行緊急釋放程序培訓。
13. 就所有可能改善營運的事項向管理層提供建議。
14. 協助採購部門提出最經濟的零件和消耗品採購建議，並針對此類物品發出清晰簡潔的採購請求。
15. 了解就業和勞資關係的法定立法。
16. 密切控制和監控所有公用事業消耗，並確保度假村所有部門的最佳能源使用。
17. 觀察所有設備的能源效率，向管理階層提出更換能源效率低的設備的建議，並向管理階層報告所有能源浪費情況。
18. 全面負責建築維護，包括客房、公共區域、廚房和所有後勤工作。
19. 根據行業標準制定定期計劃的客房服務。
20. 監督機電工程的主要維修及保養工作。
21. 全面負責部門行政管理的順利運作並維護高效率的灌裝系統。
22. 確保與部門運作相關的所有文件保持最新，並且所有記錄均正確維護和歸檔。
23. 全面負責所有報告的準備和及時提交。
24. 維護所有操作設備的手冊和零件清單的綜合庫，以及所有區域和系統的一整套最新圖紙。
25. 對所有工程人員進行年度評估。
26. 確保所有員工準時到崗。
27. 確保所有員工始終穿著正確的製服和姓名牌。
28. 打造一支高效率、專業的員工團隊。
29. 實施部門培訓計劃，確保所有員工具備以最大效率履行職責所需的技能。
30. 確保所有工程人員完全熟悉並完全了解機電設備的操作。
31. 會同人力資源部選聘適合經營的人員。

其他責任

1. 領導、指導和指導工程事務的所有領域。
2. 管理維護部門內的政策和程序。
3. 遵循工程部門要求執行的所有行動。
4. 監控並確保預防性維護計劃的執行。
5. 監督和監督外部承包商進行的工作。
6. 與採購部門跟進和協調材料的交付和選擇。
7. 監控並確保機電設備以最佳方式運作。

一般的

1. 履行管理層不時指派的任何其他職責。

津貼和福利

• 員工股權
• 佣金和獎金
• 津貼（旅費、交通費等）
• 醫療保險
• 事假
• 開放文化
• 個人發展機會
• 有薪培訓和發展

Job Description

• Receiving customer expected order or confirms Purchase Order (PO) via email or downloads from customer system.

• Follow up short lead time or urgent part and get confirmation from Production Planner for delivery date and reply to customer.

• Upload the expected order or confirm purchase order in system MERP.

• Issue job sheet to Production Planner

• Prepare DOIL (Daily Outgoing Item List) and pass to Warehouse Department.

• Follow to customer PO due date or JIT (Just In Time).

• To follow up goods are on time delivery any outstanding parts check with the Production Planner.

• To issue customer on service rendered Customer Service Assessment Form.

• Receive new/amendment artwork data/film/sample proofing/drawing from customer/marketing.

• Received Product Development Information Sheet (PDIS) from marketing and pass to CTP.

• After CTP received master card approval from customer or confirm product detail to fill in PDIS, will pass to CS

• CS will update PDIS system to TSMRS for job sheet issuing

• Update quotation pricing in system.

• To follow up customer requested sample submission date on time.

• To carry out any other duties and ad-hoc assignments, as ad when required

Requirements

• Proven customer support experience or experience as a Client Service Representative

• Strong phone contact handling skills and active listening

• Familiarity with CRM systems and practices

• Customer orientation and ability to adapt/respond to different types of characters

• Excellent communication and presentation skills

• Ability to multi-task, prioritize, and manage time effectively

• High school diploma

• If does not have any experience, also will be considered because training will be provided

Perks & Benefits

• Casual dress code
• Regular team activities
• Personal leave
• Personal development opportunities

職位描述：

• 使用實用和創新的方法來識別和滲透目標細分市場，例如建築師、顧問、MVAC 承包商直接模型。
• 能夠利用經驗和對開發領域的理解來執行公司的銷售和業務目標。
• 根據公司在定價、交付和銷售管道方面的方向協調活動，以推動個人銷售策略，從而為公司實現最佳結果。
• 向開發商、承包商推廣產品並在專案市場指定。
• 向外部客戶進行產品演示，以提高市場滲透率和認知度。
• 組織和執行日常銷售活動以實現銷售目標。
• 透過監控客戶年齡來處理及時收款。
• 預測銷售以實現營運規劃。
• 與政府當局、學校、清真寺等打交道的密切銷售。
• 參與客戶詢問並準備銷售建議、報價、Auto-cad 設計圖紙以供提交，參加現場會議、移交和檢查。

職位要求：

• 至少 1-2 年類似職位的經驗。
• 表現出強大的溝通能力。
• 如果候選人對消費性電子產業、市場和競爭對手錶現出良好的了解和理解，那麼這就是一種優勢。
• 申請人必須願意在新山 Taman Desa Tebrau 工作。
• 能夠用國語、國語和英語溝通。
• 必須知道AutoCAD是必修的。
• 願意去馬六甲外地和柔佛州北部旅遊。

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 開放文化
• 有薪培訓和發展

Job Description

• Receiving customer expected order or confirms Purchase Order (PO) via email or downloads from customer system.

• Follow up short lead time or urgent part and get confirmation from Production Planner for delivery date and reply to customer.

• Upload the expected order or confirm purchase order in system MERP.

• Issue job sheet to Production Planner

• Prepare DOIL (Daily Outgoing Item List) and pass to Warehouse Department.

• Follow to customer PO due date or JIT (Just In Time).

• To follow up goods are on time delivery any outstanding parts check with the Production Planner.

• To issue customer on service rendered Customer Service Assessment Form.

• Receive new/amendment artwork data/film/sample proofing/drawing from customer/marketing.

• Received Product Development Information Sheet (PDIS) from marketing and pass to CTP.

• After CTP received master card approval from customer or confirm product detail to fill in PDIS, will pass to CS

• CS will update PDIS system to TSMRS for job sheet issuing

• Update quotation pricing in system.

• To follow up customer requested sample submission date on time.

• To carry out any other duties and ad-hoc assignments, as ad when required

Requirements

• Proven customer support experience or experience as a Client Service Representative

• Strong phone contact handling skills and active listening

• Familiarity with CRM systems and practices

• Customer orientation and ability to adapt/respond to different types of characters

• Excellent communication and presentation skills

• Ability to multi-task, prioritize, and manage time effectively

• High school diploma

• If does not have any experience, also will be considered because training will be provided

Perks & Benefits

• Casual dress code
• Regular team activities
• Personal leave
• Personal development opportunities

職位描述

• 透過電子郵件或從客戶系統下載接收客戶預期訂單或確認採購訂單(PO)。

• 跟進較短的交貨時間或緊急零件，並從生產計劃員處獲得交貨日期的確認並回覆客戶。

• 在系統MERP 中上傳預期訂單或確認採購訂單。

• 向生產計劃員發布作業單

• 準備DOIL（每日出貨清單）並傳遞給倉庫部門。

• 遵守顧客採購訂單到期日或JIT（準時制）。

• 為了跟進貨物是否按時交付，請與生產計劃者檢查任何未完成的零件。

• 向客戶發出所提供服務的客戶服務評估表。

• 從客戶/行銷部門接收新的/修改過的藝術品資料/膠卷/樣品打樣/圖面。

• 收到來自行銷部門的產品開發資訊表(PDIS) 並傳遞給CTP。

• CTP收到客戶的主卡批准或確認產品詳細資料填寫PDIS後，將傳遞給CS

• CS 將會將 PDIS 系統更新為 TSMRS，以發佈作業單

• 更新系統中的報價。

• 按時跟進客戶要求的樣品提交日期。

• 在需要時執行任何其他職責和臨時任務

要求

• 成熟的客戶支援經驗或作為客戶服務代表的經驗

• 強大的電話聯繫處理能力和積極傾聽

• 熟悉CRM系統與實踐

• 顧客導向和適應/回應不同類型角色的能力

• 優秀的溝通和表達能力

• 能夠同時處理多項任務、決定優先順序並有效管理時間

• 高中文憑

• 如果沒有任何經驗，也將被考慮，因為將提供培訓

津貼和福利

• 休閒著裝要求
• 定期團隊活動
• 事假
• 個人發展機會

• Maintain and improve/automate/digitize as needed, the Quality Control Management System (QCMS) to manage product quality and conformance in accordance with JDE guidelines and product specifications.
• Ensure Food Safety of all manufactured products by implementing the relevant JDE and legal /certification requirements (e.g. HACCP and FSSC 22000) and by continuous verification of the compliance and effectiveness of installed systems.
• Provide expertise and timely support to all functions with regard to Quality, Product Safety and technical issues arising in Operations during day-to-day business.
• Lead /participate in continuous improvement initiatives against Quality KPI's (consumer, trade and/or customer complaints, Right First Time (RFT) and specification critical to quality product and process parameters).
• Lead corrective and preventive actions (CAPA) arising from different sources, such as
  • Consumer and customer complaints
  • deficiencies in product conformance (RFT)
  • audits
  • Quality Incidents
  • Implement Statistical Process Control where appropriate to improve compliance to specification measured by capability indices for critical to quality product and process parameters
  • Embed the use of problem-solving and progressive quality tools including root cause analysis (RCA), Kaizen, FMEA by providing training and evaluation of application
  • Participate in plant initiatives representing quality function to assure quality risk assessment and mitigation plans are considered to guarantee a successful start-up and transfer to operations. As part of the team manage the verification of quality KPIs for the project
  • Liaise effectively with external vendors as part of vendor management program with a focus on reducing vendor non-conformities which may impact manufacturing efficiency and waste
  • Check compliance to standards by regular GMP, HACCP, Halal and internal audits.
  • To lead the continuous improvement on GMP, sanitation and zoning. 
  • Support JDE internal and vendor management program as qualified auditor

  • Leadership: 

  • Support Manufacturing Operating System (MOS) activities to deliver Food Safety/Quality Culture engagement and ongoing improvements Verify implementation of actions including lessons learned from other manufacturing plants. Drive horizontal expansion of improvement ideas in the plant across lines and embed in OPLs or standards

Key Responsibilities:

• Design, test and configure control panels, motor control centers, Ethernet networks, ASI networks, and pneumatic circuits, for automation systems 

• Manage and maintain PLC, SCADA, and HMI systems to ensure optimal performance.

• Troubleshoot and resolve automation-related technical issues promptly to minimize downtime.

• Lead or support the design, development, and installation of new automation projects.
• Collaborate with cross-functional teams to ensure successful implementation and integration of automation solutions.

• To improve process system in automation control 

• Ensure all automation systems comply with industry regulations and company standards, including safety, quality, and environmental policies.

• To reduce Trouble and programming control.  

• To reduce support from outsources people to do troubleshooting  

• To synchronize all system in one server 

• To reduce consumption electricity  

• Participates in the factory ensuring that the technical solution follows corporate and market standards and is delivered with the expected quality, being on time and in budget
• Implement test strategy for the overall functional scope, in compliance with the global test strategy for the project, product or release quality control

The Production Engineer is responsible for identifying and eliminating daily losses, reducing variability and increase predictability of results and productivity, while building the capability through supporting, coaching and engaging the shift teams.

Safety Health Environment:

• Reviews Safety performance in Operations Performance meetings Structure - OPS meetings, provides day to day solutions, roll out of best practices
• Understands relevant technical requirements in Safety Health and Environment. Coordinates all aspects of pollution control, waste management, recycling, environmental health, conservation and renewable energy across plants in close conjunction with the Global Safety Health and Environmental Manager 

Leadership:

• Leads and role models output of Manufacturing Operating System - MOS supporting roll out and further development with hands on approach
• Drive zero loss, defects and 100% engagement culture by leveraging continuous improvement approach
• Finding the correct resources to build competency in the shift team and ensures appropriate training is applied for new/improved processes when rolled out
• Audits consistency of competency and processes in the teams
•  

Delivery & Cost:

• Collaborates with key areas to understand the Compelling Business Need - CBN contribution that will improve immediate daily business performance.
• Defines the most impactful projects on CBN which needs to be implemented.
• Source the appropriate support and route forward to lock improvements in place.
• Has daily engagement with shift teams to identify the opportunities by applying Manufacturing Operating System - MOS tools, (such as Root Cause Analysis, Kaizen, Defect tagging).
• Responsible for reducing process variability and improve process capability.
• Responsible for reducing waste in all forms effecting line performance.
• Makes recommendations and follows up on finding agreement for rolling out of standards.
• Updates relevant information, tracking and reporting systems.

• Conduct site visit with follow up proposal and report to installation site and interconnection facilities.
• Possess sound knowledge in both DC & AC electrical system and IT networking with experience in design, install, troubleshoot and re-engineering.
• Prepare bill of material (BOM) for DC, LV, & MV electrical system and manage material purchase to ensure timely and adequate level of inventory until project completion.
• Provide general and technical support throughout the entire tender process.
• Initiate meeting with clients, consultants, authorities, management and cross departments from tender stage until project complete handover.
• Liaise and manage sub-contractors for their scope of works, schedules and monitoring workmanship qualities of subcontractors during installation.
• Record, implement and manage design change requirement through submittal.
• Work with internal and/or external parties such as consulting firms and authorities on licensing and permits matters and documentation.
• Liaise and coordinate with grid operator & authorities on interconnection of MV/HV electrical system to power grid.
• Experience with test & commissioning of the both DC & AC electrical system. Able to troubleshoot and rectify the problem during test & commissioning.
• Review project deliverables at every phase to ensure the project is within timeline and budget.
• Implement best practices and safe work procedure that comply to authorities rules and regulations throughout the project on site.
• Assist to organize a post mortem meeting for evaluation of project results, challenges faced and provide recommendations for future improvement.
• Well verse with technical letter writing, report, presentation, and method of statement documentation.
• To contribute, comply and committed toward the company Quality, Health, Safety and Environmental Management System by making sure it is full compliances to International Standard, Legal compliances, local regulations and any code of practice.

• Degree in Electrical Engineering.
• At least 1 year of experience in electrical industries such as electrical machinery maintenance, electrical product development, factory automation, M&E consultation, application engineering, or MV/HV equipment.
• Basic knowledge of electrical systems.
• Experience with AutoCAD.
• Experience in C&I solar projects is an advantage.
• Willingness to travel to job sites as needed.
• Must have a "car" for work-related travel and site visits.

• *Fresh graduates are encouraged to apply and kickstart their career with us!

Job Responsibilities:

• Carry out repair and maintenance of equipment to ensure productions are not interrupted and continuous improvements effort are in place for quality products.
• Assist in monitoring and daily maintenance works to reduce machinery downtime.
• Preparing roller changes for flour processing to improve flour extraction rates.
• Observe and follow all Operating Procedures and ensure safety practices are adhered to at all production areas including work and repair shop. Ensure all workers and visitors wear PPE as and when required.
• Comply with the requirements of FSSC 22000; support and participate in FSSC 22000 activities.
• To perform any other tasks and assignments as directed by management from time to time.

The Production Engineer is responsible for identifying and eliminating daily losses, reducing variability and increase predictability of results and productivity, while building the capability through supporting, coaching and engaging the shift teams.

Safety Health Environment:

• Reviews Safety performance in Operations Performance meetings Structure - OPS meetings, provides day to day solutions, roll out of best practices
• Understands relevant technical requirements in Safety Health and Environment. Coordinates all aspects of pollution control, waste management, recycling, environmental health, conservation and renewable energy across plants in close conjunction with the Global Safety Health and Environmental Manager 

Leadership:

• Leads and role models output of Manufacturing Operating System - MOS supporting roll out and further development with hands on approach
• Drive zero loss, defects and 100% engagement culture by leveraging continuous improvement approach
• Finding the correct resources to build competency in the shift team and ensures appropriate training is applied for new/improved processes when rolled out
• Audits consistency of competency and processes in the teams
•  

Delivery & Cost:

• Collaborates with key areas to understand the Compelling Business Need - CBN contribution that will improve immediate daily business performance.
• Defines the most impactful projects on CBN which needs to be implemented.
• Source the appropriate support and route forward to lock improvements in place.
• Has daily engagement with shift teams to identify the opportunities by applying Manufacturing Operating System - MOS tools, (such as Root Cause Analysis, Kaizen, Defect tagging).
• Responsible for reducing process variability and improve process capability.
• Responsible for reducing waste in all forms effecting line performance.
• Makes recommendations and follows up on finding agreement for rolling out of standards.
• Updates relevant information, tracking and reporting systems.

Process Engineer will be responsible Provide support for process designs, process risk assessment, procedure preparation & implementation, health monitoring & testing of plant equipment, quality control of all streams, carry out trouble shooting/investigation to ensure reliability, integrity, regulatory compliance, and profit.

Responsibilities include:

• Develop understanding of tank terminal operations to facilitate crude tank and product tank ullage planning and optimization.
• Develop good understanding on the entire integrated complex, not just limited to the hydrocarbon processes, including processes to manage environmental emissions (Wastewater treatment plant, flue gas treatment etc.)
• Prepares technical analysis of the Refinery processes including material balances and energy balances (Daily/Monthly/Yearly) using process monitoring tool SeeQ, identifying system bottlenecks, etc. for the purpose of good maintaining & improving refinery operations.
• Prepares technical analysis of individual refinery systems (water treating, flare, heat exchanger, etc.) as required. (May need to use computer simulation with KBC Petrosim etc.)
• Performance monitoring and analysis through interpreting key operating envelopes, energy variables, margin variables, alarms and interlocks. Assists in troubleshooting processing related problems, identifying reasons and recommending remedial action.
• Carefully and precisely documents all processing analysis for future use and prepares analysis of theoretical vs. actual processing performance and makes recommendations to resolve differences.  Recommends processing alternatives based on history of refinery and feedstock specification.
• Support corrosion monitoring and controlling in the refinery and tank farm. Close engagement with in-house chemical vendors for chemical optimization.
• Understanding of crude evaluations procedures, involving crude assays analysis and convergence of process simulator.
• Crude tank scheduling and planning for all crude arrivals. This will follow by production prediction and planning, including product yields and qualities.
• Based on economic market factors, runs linear program software optimizing the blending operations (both pre-processing and post-processing blending) to ensure the lowest cost-blending alternative is utilized in the refinery.
• Ensures that blended products meet required specifications.  Compares theoretical vs. actual results and resolves differences between the two.  Prepares analysis on the differences and documents the analysis for future reference.
• Prepare preliminary specifications, drawings and discusses these with the Refinery technical staff.
• Assists in the preparation and implementation of detailed process related procedures and practices including shutdown, start-up, decoking, vessel entry, etc.
• Abides by all HSE polices as outlined in the Company HSE policy manual. 
• Takes care of the process and safety review of all Management-of-Change works as well as acts as coordinator for all Management-of-Change works till released for construction / hold / cancellation.