Tiramizoo Sdn Bhd is the Malaysian subsidiary of Tiramizoo GmbH; the leading TMS for urban logistics specializing in Software as a Service (SaaS). We place great emphasis on customer satisfaction and are looking for a dedicated Junior Support Manager/ Support Executive to join our support team and help deliver world-class service to our customers.

Duties and Responsibilities:

Customer Support:

• Process incoming customer enquiries via ticket system, email, telephone and chat. Provide quick and friendly response to customer questions, complaints and concerns.
• Analyse customer problems and provide effective solutions in timely manner. If necessary, manage the escalation of complex problems to the relevant department.
• Maintain customer and partner data and interactions in the CRM system. Ensure accurate and complete documentation.

Sales Support

• Support sales colleague to conduct online or physical system demo.
• Support and manage the process of onboarding a new customer from platform creation, initial setup and training.
• Provide system expertise knowledge to sales colleagues.

Team Coordination

• Report and manage resolutions of system bugs or new feature requests.
• Liaise with the support team and product team in Germany to ensure service level agreements are met.
• Support in testing of new functions in the software prior to release to production.
• Assist in the training of new team members and further development of the team.

Process optimisation

• Identify opportunities to improve support processes.
• Produce reports on common issues and their solutions to take preventative action.
• Constantly update knowledge of the company's products and services. Participate in training courses and workshops.

Customer feedback

• Collect customer feedback and providing analyses to improve product and service quality.

Documentation

• Maintain support documentation and creating guides for frequently asked questions.

Qualifications:

• Completed training or studies in the field of Computer Science or Business IT
• Previous experience is Supply Chain or Logistics added advantage but not mandatory.

Other:

• Must possess own transport.

Perks & Benefits

• Casual dress code
• Personal leave
• Medical leave
• EPF/SOCSO/EIS
• Remote work flexibility
• Free parking
• Travelling claim

職位簡介

我們正在尋找一位熟練的活動經理來策劃充滿活力且引人入勝的活動，以推動新業務並增強客戶需求。理想的候選人是一絲不苟、有條理的。他們將能夠在壓力下協調管理事件，並確保以最小的干擾處理任何最後一刻的變化或障礙。最重要的是，它們會帶來強烈的感覺

我們組織的需求以及活動如何適應我們更廣泛的溝通策略。身為活動經理，您應該有良好的組織能力，能夠處理活動場地、供應商和供應商的管理。出色的溝通和對細節的關注技能對於這個角色至關重要，因為

我們的成功取決於滿足客戶的客製化要求。如果您善於交際、熱愛玩樂、具有團隊合作精神、熱愛旅行、享受健康的工作文化並尋求可擴展的職業發展，那麼您可能是我們的候選人。

角色和職責 - 活動經理

• 了解客戶的活動查詢/要求並準備報價。
• 能夠處理客戶的簡報、會議和活動簡報。
• 必須能夠準備令人印象深刻的活動提案並向客戶展示。
• 必須能夠為每個活動項目準備適當的損益和預算。
• 透過引人注目的活動推動新業務
• 與外部供應商、銷售商和自由活動協調員獨立合作，執行已確認的活動。
• 在尋找活動場地、裝飾者、人才、餐飲服務商和其他活動供應商方面要足智多謀。
• 管理所有活動操作 - 設定、拆除和取消跟進。

要求和資格 - 活動經理

• 至少 2 年擔任活動經理、活動協調員或類似職位的工作經驗。
• 精通 MS Office 工具和 Canva 或其他設計程式的知識是額外的優勢。
• 良好的英語、馬來語和其他第三語言的書面和口語能力將是額外的優勢。
• 批判性思考者和解決問題的能力
• 能夠帶領一支具有良好領導特質的高階主管團隊。
• 良好的時間管理與組織能力
• 良好的人際溝通與溝通能力
• 組織良好，具有出色的多任務處理能力。
• 願意委派任務並組織團隊
• 熟悉活動趨勢和發展

好處 ：

• 基於經驗和技能的薪資。
• 工作環境優良，氣氛友善。
• 配有公司筆記型電腦的個人工作空間。
• 公司手機無限上網。
• 每年一次，生病和慈悲的葉子。
• 生日假。
• EPF 和 SOSCO 供款
• 醫療報銷福利
• 5個工作天
• 停車津貼/地下停車場
• 餐費 – 活動
• 旅遊津貼 – 用於活動
• 活動津貼 – 平日和週末
• 年度員工務虛會
• 公司運動俱樂部活動
• 每月員工晚宴和生日慶祝活動
• 職業發展至高階管理層級。

津貼和福利

• 員工股權
• 事假
• 個人發展機會

職責：

• 管理和監督會計部門的日常運作。
• 監控和分析會計數據並產生財務報告或報表。
• 建立並執行適當的會計方法、政策和原則。
• 協調並完成年度審計。
• 提供建議。
• 改進系統和程序並採取糾正措施。
• 分配專案並指導員工以確保合規性和準確性。
• 滿足財務會計目標。
• 建立和維護財務文件和記錄以記錄交易。

要求 ：

• 至少擁有學士學位、會計研究生或專業資格
• 擁有豐富擔任會計經理、會計主管或財務經理的工作經驗。
• MS Office、會計軟體和資料庫方面的高級電腦技能。
• 擅長處理大量數據。
• 具備簿記和會計原則、實務、標準、法律和法規的豐富知識。
• 注重細節和準確性。
• 領導能力強，積極主動，注重結果。

好處 ：

• 免費停車
• 健康保險
• 產假
• 晉升機會
• 績效獎金

津貼和福利

• 員工股權
• 事假
• 個人發展機會

職責：

• 公司核心產品的銷售、行銷和技術支援。
• 制定、規劃和執行行銷策略。

要求：

• • 了解市場研究技術、數據分析和統計方法。
  • MS Office 和行銷軟體中的 Excel。
  • 熟練社交媒體和網路分析（例如WebTrends）。
  • 優秀的溝通和人際交往能力。
  • 至少擁有生命科學學士學位。
  • 精通英語和馬來語
  • 擁有自己的交通工具並願意出差。

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 免費小吃/員工茶點
• 醫療保險

Tiramizoo Sdn Bhd 是 Tiramizoo GmbH 的馬來西亞子公司；領先的城市物流 TMS，專門從事軟體即服務 (SaaS)。我們非常重視客戶滿意度，並正在尋找一位專門的初級支援經理/支援主管加入我們的支援團隊，幫助為我們的客戶提供世界一流的服務。

職責與責任：

客戶支援：

• 透過票務系統、電子郵件、電話和聊天處理傳入的客戶詢問。對客戶的問題、投訴和疑慮提供快速、友善的答案。
• 分析客戶問題並及時提供有效的解決方案。如有需要，將複雜問題回報給相關部門。
• 維護 CRM 系統中的客戶和合作夥伴資料以及互動。確保文件準確、完整。

銷售支援

• 支援銷售同事進行線上或實體系統演示。
• 支援和管理新客戶的入職流程，包括平台創建、初始設定和培訓。
• 向銷售同事提供系統專業知識。

團隊協調

• 報告和管理系統錯誤或新功能請求的解決方案。
• 與德國的支援團隊和產品團隊聯絡，確保滿足服務等級協定。
• 在發佈到生產環境之前支援測試軟體中的新功能。
• 協助新團隊成員的訓練和團隊的進一步發展。

流程優化

• 確定改進支援流程的機會。
• 產生有關常見問題及其解決方案的報告，以採取預防措施。
• 不斷更新公司產品和服務的知識。參加培訓課程和研討會。

客戶回饋

• 收集客戶回饋並提供分析以提高產品和服務品質。

文件

• 維護支援文件並為常見問題建立指南。

資格：

• 完成電腦科學或商業 IT 領域的培訓或學習
• 先前的經驗是供應鏈或物流的額外優勢，但不是強制性的。

其他：

• 必須擁有自己的交通工具。

津貼和福利

• 休閒著裝要求
• 事假
• 病假
• 公積金/社會保險/EIS
• 遠距工作彈性
• 免費停車
• 旅行索賠

職位說明 ：

角色描述

1. 充分了解公司集團 (GoC) 在綠色能源解決方案 (GES)（即可再生能源、能源效率、儲能、電動車等）方面提供的技術概念，特別是太陽能光伏系統、電池儲能係統 (BESS) ）、電動車充電基礎設施等
2. 參與提案準備、報價、成本會計流程/評估（如果適用）並參與標書準備，並親自和透過官方溝通管道與客戶進行清晰的溝通。
3. 有效率、有效地開發、管理和監控投資項目，例如 GoC 的 GES (RE/EE/EV) 投資（僅適用於太陽能 PPA/EE EPC）。
4. 維持/管理與大客戶客戶 (KAC) 的良好關係，並幫助與專案團隊密切合作解決營運相關問題（必要時），以確保與 KAC 持續保持高績效水平，從而使 GoC 獲得更穩定的專案領導並將其轉換為銷售收入。
5. 透過參與教育/開展行銷活動（即新產品/技術或案例研究演示），與潛在的新大客戶客戶(KAC) 建立新關係，以開發人員機（即利用GoC 技術解決方案解決特定技術問題的新項目） 。最終目標是在獲得有助於集團收入和盈利能力的項目後，確保潛在的 KAC 成為永久的 KAC。
6. 了解不同產業的不同類型應用程式推廣 GES 解決方案（由 GoC 提供）的概念。 （如需任何協助，員工應向主管或公司主題專家（內部/外部）尋求培訓需求。
7. 收集客戶業務短期/中期/長期需求/要求，利用 GoC 的產品和解決方案客製化正確的解決方案，幫助客戶成功實現其專案目標。
8. 了解公司/部門的年度KPI（即目標收入和利潤）並保持在正軌上。隨時討論解決方案和挑戰，以確保與所有利害關係人保持一致以實現 KPI。
9. 透過在面對面演示或招標期間向客戶介紹 GoC 的關鍵價值和優勢，了解並應對競爭對手在市場上的威脅。
10. 為了始終確保客戶和 GoC 代表之間的關鍵溝通管道清晰並儘快聲明（即使有變化），這包括充當專案團隊/法律團隊和客戶之間的中介。
11. 在招標和資產管理期間促進和討論（與內部部門）策略，以滿足客戶目標（即專案交付時間表、投標目標價格、技術解決方案、客戶期望、QHSE 目標等）
12. 始終了解最新的優勢/劣勢/機會/威脅 (SWOT)，並與內部同行合作，幫助其他人了解 GoC 與外部競爭對手相比的所有產品的關鍵價值觀和優勢。
13. 每週在追蹤系統中更新專案狀態，並向主管/經理更新每個要管理的資產和/或正在準備的投標/報價的當前狀態。
14. 當外部法律、法規、環境、競爭對手活動不利於GoC 現狀時，研究（最新行業趨勢、電力行業法規等）並分享針對不同客戶和細分市場的各種應用的GoC 解決方案所需的任何變化的知識。
15. 執行和管理主管/管理階層/經理指派的任何其他臨時職責/任務事項。

津貼和福利

• 津貼（旅費、交通費等）
• 附近的公共交通
• 彈性的工作時間
• 休閒著裝要求
• 定期團隊活動
• 醫療保險

Responsibilities / Requirements

• Able to lead/manage a team of engineer/technician in order to provide development and technical support for our customers
• Capable to review automation application needs, mainly in robot programming & sequencing , machine control automation, and execution of the project.
• Monitoring team schedule of delivery of robot system.
• Provide Guidance and growing team members.
• Work closely with the sales team and system partner for presales support, proof of concept testing, debugging as well as installation.
• Travel to customer locations to resolve technical problems when needed.

Benefits

• Yearly performance bonus & incentive scheme
• Allowance ( accommodation, phone , travel, transportation, etc.)
• Opportunity to lead a team
• Personal development opportunities
• Oversea training provided
• Insurance covered

職責/要求

• 能夠領導/管理工程師/技術人員團隊，為客戶提供開發和技術支持
• 能夠審查自動化應用需求，主要是機器人程式設計和排序、機器控制自動化以及專案的執行。
• 監控團隊機器人系統的交付進度。
• 提供指導並培養團隊成員。
• 與銷售團隊和系統合作夥伴密切合作，提供售前支援、概念驗證測試、調試和安裝。
• 需要時前往客戶所在地解決技術問題。

好處

• 年度績效獎金及激勵計劃
• 津貼（住宿、電話、差旅、交通等）
• 領導團隊的機會
• 個人發展機會
• 提供海外培訓
• 承保保險

角色概述：

作為全國銷售經理，您將領導馬來西亞的銷售工作。您的任務是推動業務成長、管理關鍵客戶，並與客戶成功團隊一起在地化 SaaS 產品。

主要職責：

• 帶動城市物流領域的直接業務成長。
• 與主要利害關係人建立牢固的關係。
• 制定並執行策略銷售計劃以實現雄心勃勃的目標。
• 建立並維持牢固的客戶關係，了解他們的需求並提供滿足其業務目標的解決方案。
• 領導機會並進行產品演示，並根據需要獲得團隊成員的協助以進行產品或服務演示。
• 出色的談判技巧。
• 產生潛在客戶和潛在客戶。
• 提供每週銷售更新。

要求/資格：

• 豐富的物流經驗；優先從事運輸業務和CEP（快遞、快遞和包裹）行業
• 了解 SaaS 技術特徵的基本知識是一個優勢。
• 創業精神和在新創企業般的環境中取得成功的動力。
• 具有至少 3 年軟體 (SaaS) 銷售經驗並具有良好的追蹤記錄是一個額外優勢。
• 在新創公司環境和文化中舒適地工作。
• 成熟、自我激勵、積極主動、以結果為導向。
• 足智多謀，具有良好的判斷力，能夠發現新的銷售機會。
• 對科技世界有濃厚的興趣和知識。
• 具備團隊合作精神，能與同事及客戶良好合作。
• 透過入站和出站管道（包括電子郵件、網路和冷外展）識別並獲取新的銷售機會。

津貼和福利

• 津貼（旅費、交通費等）
• 休閒著裝要求
• 事假
• 開放文化
• 遠距工作彈性
• 公積金/社會保險/EIS

主要職責：

• 會員招募與入職：

識別、招募和加入新的附屬公司，與我們的品牌合作，創造引人注目的產品

社群媒體平台的內容，尤其是 TikTok。

• 關係管理：

與附屬公司建立並維持牢固的關係，確保他們保持積極性和良好的狀態

了解我們的產品、促銷和品牌訊息。

• 績效追蹤與分析：

監控和分析聯盟績效指標以評估合作關係的有效性

並實施持續改善的策略。

• 附屬機構協調：

維護有組織的附屬公司資料庫，協調產品樣品安排，管理

內容發佈時間表，並追蹤內容績效指標。

• 市場研究：

對影片內容和聯盟行銷進行全面的競爭對手分析。停留

更新 TikTok 趨勢、挑戰和演算法變化，以優化行銷策略

和內容。

• 遵守：

確保所有 TikTok 聯盟行銷活動均符合平台準則和法律

要求。

• 報告：

準備並提交有關附屬公司的定期績效報告，突出顯示關鍵指標，例如

銷售、流量和管理團隊的參與度。

資格：

• 行銷、商業或相關領域的學士學位。
• 至少擁有 2 年聯盟行銷或數位行銷的可靠工作經驗，最好擔任類似的職位。
• 強大的分析能力，能夠解釋數據並做出明智的、數據驅動的決策。
• 遵守紀律，準時，良好的時間管理，積極的態度，優秀的溝通和人際交往能力，非常重視建立關係。
• 熟練聯屬行銷平台和工具，尤其是 TikTok 聯盟管道特有的平台和工具。
• 精通 Microsoft Excel，包括資料輸入、資料透視表、VLOOKUP 和其他相關功能的技能。
• 自我激勵，高度組織性，善於同時管理多個專案。

我們提供什麼：

• 有競爭力的薪資和基於績效的激勵措施。
• 專業發展和職業發展的機會。
• 協作和創新的工作環境。
• EPF、SOCSO、EIS、PCB
• 年度獎金和增量

工作時間：

週一至週五：上午 9 點至下午 6 點

週六：上午 9 點至下午 1 點

津貼和福利

• 員工股權
• 佣金和獎金
• 事假
• 開放文化
• 個人發展機會

職責

• 準備並確保準確、及時地報告月度、季度和年度合併財務和管理報告，包括監管報告；
• 監督和分配任務，以持續改善財務和管理報告流程；
• 確保遵守法定監管要求和適用的會計準則；
• 為集團提供額外的財務會計支援和分析；
• 協助編製集團年度預算、現金流量管理及成本控制；
• 建立、檢討並持續改善本集團風險管理和內部控制系統的充分性和有效性；
• 指導團隊成員，提供指導以實現他們的關鍵績效指標；
• 制定和完善標準作業程序，以識別隱藏風險或違規行為；
• 就相關事宜與外部各方（即審計師、公司秘書、稅務代理人、銀行家、律師和地方當局）聯絡；
• 承接臨時項目

要求

• 會計/金融學士學位或認可會計組織的專業認證。
• 至少 6-8 年相關經驗，包括在東南亞或更廣泛的亞洲地區的區域經驗，和/或上市公司的經驗，並至少有 2-3 年的管理職位。
• 深入了解會計準則、集團合併和稅務，最好是一些外部審計背景。
• 強大的分析、溝通和領導能力，具有與團隊成員實際合作的能力。
• 熟練英語書面和口語

1. 免費停車：告別停車壓力，享受專為您提供的免費停車位，就在我們家門口！
2. 休閒裝：這裡不需要悶熱的西裝！每天穿著舒適。 （如果您有約會或會見客戶，請務必穿著得體，給人留下深刻印象！）
3. 自動販賣機和咖啡機：想吃零食還是喝點咖啡？我們的自動販賣機和咖啡機隨時準備好讓您保持活力和快樂！
4. 商店信用：喜歡我們的產品嗎？好消息 - 您將獲得商店積分來犒賞自己最愛的商品！
5. 開放文化：加入一個重視透明度、協作和開放溝通的團隊—您的聲音很重要！
6. 醫療保險：您的健康對我們很重要，我們提供醫療保險以確保您得到保障！
7. 個人發展機會：我們相信持續學習和成長—利用機會發展您的技能並推進您的職業生涯！

We are looking for a Relationship Manager, Premier Wealth for one of the Malaysia's biggest banking. As a Relationship Manager for Premier Wealth, you will provide a comprehensive suite of investment products and services, tailored to the unique needs of affluent clients. Your role is crucial in developing and maintaining strong relationships with High Net Worth (HNW) individuals, while delivering personalised financial advice to support their wealth management goals.

Key Responsibilities

1. Identify and cultivate new business opportunities to expand the client portfolio.
2. Promote and sell both internal banking products and third-party investment services.
3. Develop and sustain close relationships with HNW clients, offering value-added
4. investment solutions aligned with their financial objectives.
5. Oversee the day-to-day operations and marketing activities of the Premier Wealth
6. Centre.
7. Manage credit applications and operational transactions within your authorised limits.
8. Provide investment advisory services in accordance with Certified Financial Planner
9. (CFP) guidelines and regulations.
10. Ensure compliance with internal and external rules while delivering top-tier customer
11. service.

Skills & Qualifications

Licences: FIMM, PCE, CEILI, TBE (IPPC - added advantage)

Experience: Minimum 2 years in sales, preferably in a banking or financial services environment.

Knowledge: Extensive understanding of banking and financial products, with the ability to fully comprehend the unique lifestyle needs of HNW individuals.

Skills:

• Strong relationship-building abilities, with a confident and self-assured demeanour.
• Creative thinker, results-driven, and highly motivated to achieve performance targets.
• Ability to work under pressure, meet tight deadlines, and function both independently and within a team.
• Excellent interpersonal and communication skills.
• A balanced approach to managing customer relationships, ensuring both client satisfaction and business results.

Location Available: KL, Selangor, Penang, Perak, Johor, Melaka, Sabah, Sarawak, Seremban and Pahang

Benefits:

-Bank standard employee top-notch benefits

我們正在為馬來西亞最大的銀行之一尋找一名關係經理 Premier Wealth。作為 Premier Wealth 的客戶關係經理，您將提供全套投資產品和服務，以滿足富裕客戶的獨特需求。您的角色對於與高淨值 (HNW) 個人建立和維持牢固的關係至關重要，同時提供個人化的財務建議以支持他們的財富管理目標。

主要職責

1. 識別並培育新的商機以擴大客戶組合。
2. 推廣和銷售內部銀行產品和第三方投資服務。
3. 發展並維持與富裕客戶的密切關係，提供加值服務
4. 與其財務目標相符的投資解決方案。
5. 監督 Premier Wealth 的日常營運和行銷活動
6. 中心。
7. 在您的授權範圍內管理信貸申請和營運交易。
8. 依照註冊理財規劃師提供投資諮詢服務
9. (CFP) 指南和法規。
10. 確保遵守內部和外部規則，同時交付頂級客戶
11. 服務。

技能和資格

許可證： FIMM、PCE、CEILI、TBE（IPPC - 附加優勢）

經驗：至少 2 年銷售經驗，最好在銀行或金融服務環境中工作。

知識：對銀行和金融產品有廣泛的了解，能夠充分理解高淨值人士獨特的生活方式需求。

技能：

• 較強的人際關係建立能力，具有自信和自信的舉止。
• 富有創造力的思想家，以結果為導向，並積極主動地實現績效目標。
• 能夠在壓力下工作，在緊迫的期限內完成工作，並能夠獨立工作並在團隊中工作。
• 優秀的人際溝通和溝通能力。
• 管理客戶關係的平衡方法，確保客戶滿意度和業務成果。

可用地點：吉隆坡、雪蘭莪、檳城、霹靂州、柔佛、馬六甲、沙巴、砂拉越、芙蓉和彭亨

好處：

-銀行標準員工一流福利

About Us
Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, blockchain, trading systems and data science is to enable easy access to financial services that were previously inaccessible or difficult to understand.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service.

Role Overview

The Digital Marketing Executive (Advertising Operations) will focus on managing and optimizing advertising campaigns across multiple digital platforms, including Facebook, Google, TikTok, and more. This role requires a data-driven and detail-oriented individual with expertise in handling advertising operations to maximize campaign performance and return on investment (ROI). The ideal candidate will have strong analytical skills, a deep understanding of platform-specific advertising tools, and a passion for delivering measurable results.

• Plan, execute, and optimize advertising campaigns across platforms such as Facebook Ads, Google Ads, TikTok Ads, and other relevant channels.
• Monitor ad performance and KPIs (CTR, CPC, CPA, ROAS, etc.) to ensure campaigns meet performance objectives.
• Conduct A/B testing on ad creatives, audiences, and bidding strategies to identify best practices and improve results.
• Collaborate with the design and content teams to develop high-performing ad creatives and copy.
• Analyze campaign data to generate actionable insights and create regular performance reports for stakeholders.
• Stay up-to-date with platform updates, trends, and best practices to ensure campaigns leverage the latest features and strategies.
• Conduct audience research and segmentation to target the right demographics effectively.
• Manage advertising budgets, ensuring efficient allocation to achieve the highest ROI.
• Troubleshoot and resolve technical issues related to advertising platforms and campaigns.
• Collaborate with external vendors or agencies when needed to execute large-scale campaigns or specialized initiatives.

Qualifications

• Bachelor’s degree in Marketing, Advertising, Business, or a related field.
• Proven experience in digital advertising operations or similar roles, with a track record of managing successful ad campaigns.
• Proficiency in advertising platforms, including Facebook Business Manager, Google Ads, TikTok Ads Manager, and analytics tools like Google Analytics.
• Strong analytical skills and experience working with large datasets to derive insights.
• Excellent understanding of ad formats, targeting options, and optimization techniques on various platforms.
• Familiarity with tracking tools and conversion tracking setup (e.g., UTM tags, pixels, Google Tag Manager).
• Strong organizational skills with the ability to handle multiple campaigns and deadlines simultaneously.
• Exceptional attention to detail and problem-solving skills.
• Knowledge of programmatic advertising and retargeting strategies is a plus.
• Certification in Google Ads, Facebook Blueprint, or similar is highly desirable.

• Team culture - highly practical and results oriented
• Fast moving, challenging and unique business problems
• Strong learning and development plans for your career growth
• International work environment and flat organization
• Casual work attire

Your responsibilities as Affiliate Marketing Executive will include but not limited to:

Affiliate Marketing

• Manage and optimize the affiliate program, including recruiting and supporting new brand ambassadors.
• Provide affiliates with best practices, guidelines, and tools to drive product promotion and sales.
• Monitor affiliate performance, run test-and-learn initiatives, and optimize for higher ROI.
• Track commissions and campaign results, ensuring alignment with business objectives.
• Support other marketing initiatives as required by the immediate supervisor.
• Stay updated on industry trends and competitor activities to inform strategies.

KOL Marketing

• Develop KOL marketing strategies to meet campaign objectives, focusing on reach, engagement, and UGC.
• Identify and source relevant KOLs (macro to nano influencers) for brand campaigns and events.
• Coordinate product seeding and influencer participation in events such as press conferences, store openings, and community activities.
• Build and maintain long-term relationships with KOLs for ongoing collaboration.

Partnership Management

• Develop and manage partnerships for events, membership programs and promotional activations.
• Build and maintain strong relationships with partners including banks, F&B brands, retailers, universities, and other brands.
• Identify new partnership opportunities and negotiate deals that align with business goals.
• Oversee and track partnership performance to ensure alignment with objectives and deliver ROI.

• Spearhead and expand Synagie’s Social Media Management projects
• Plan & execute all people and content marketing projects in the region, including
• Social Media Management, Content Creation, KOL engagement and Livestreaming.
• Have a firm pulse on the social media & KOL content creator landscape & trends
• Produce high-quality content by collaborating with influencers, designers and writers (paid & organic content)
• Oversee live stream production & coordination on marketplaces, social platforms or equivalent with the production team, partners, clients & hosts.

Client Management

• Collaborate with internal and external stakeholders to ensure the successful
• implementation of content marketing strategies & projects
• Build long-term relationships with clients to develop a trusted advisor relationship.
• Manages client expectations and delivery across all projects
• Track and measure the delivery and campaign performance for actionable postmortem reports, providing meaningful insights and identifying future revenue opportunities.

Administrative

• Manage and ensure billings and payment accuracy, especially with content creators for project completion.
• Documentation and archival of content and digital visuals in the asset library.

Tasks:

• Assist with executing marketing campaigns.
• Assist in managing brand campaigns.
• Plan and manage marketing collaterals (assists with internal operational tasks)
• Assist in implementing of comprehensive marketing gameplans.

Projects:

• Responsible for pre-event preparation, including gathering material and reviewing presentations, as well as onsite coordination such as booth/registration setup during PR campaigns.
• Maintaining Big Data Dashboard
• Annual Marketing Gameplan execution 
• Gameplan (Plan - Execute - Post)

• To come up with fully-thought out marketing/ advertising ideas that can be implemented from start to finish 
• To analyze and report on target audience insights, consumer trends, market analysis and marketing best practices to help build the best strategies possible
• Discussing and consolidating the data and findings you have to back up your marketing ideas with the managing director or business executive.
• Ensuring that the marketing plans and strategies appeal to the target audience members
• To design or create marketing materials such as videos, articles, banners, posters, emails and etc
• Developing creative briefs that detail how we meet objectives for all advertising and public-facing communications including print, social media, digital marketing, video assets and etc. 
• Researching and documenting the best ways to gather customer and market insights to determine what outreach strategies are needed to increase customer conversions if the Ad idea has been launched 
• Documenting how we track the impact and effectiveness of the current marketing plans put in place, analyzing them as well as finding ways to improve or optimize them accordingly
• Administrative work if needed: Collecting and checking the accuracy of data in Excel or Google Sheets

• To come up with fully-thought out marketing/ advertising ideas that can be implemented from start to finish 
• To analyze and report on target audience insights, consumer trends, market analysis and marketing best practices to help build the best strategies possible
• Discussing and consolidating the data and findings you have to back up your marketing ideas with the managing director or business executive.
• Ensuring that the marketing plans and strategies appeal to the target audience members
• To design or create marketing materials such as videos, articles, banners, posters, emails and etc
• Developing creative briefs that detail how we meet objectives for all advertising and public-facing communications including print, social media, digital marketing, video assets and etc. 
• Researching and documenting the best ways to gather customer and market insights to determine what outreach strategies are needed to increase customer conversions if the Ad idea has been launched 
• Documenting how we track the impact and effectiveness of the current marketing plans put in place, analyzing them as well as finding ways to improve or optimize them accordingly
• Administrative work if needed: Collecting and checking the accuracy of data in Excel or Google Sheets

• To come up with fully-thought out marketing/ advertising ideas that can be implemented from start to finish 
• To analyze and report on target audience insights, consumer trends, market analysis and marketing best practices to help build the best strategies possible
• Discussing and consolidating the data and findings you have to back up your marketing ideas with the managing director or business executive.
• Ensuring that the marketing plans and strategies appeal to the target audience members
• To design or create marketing materials such as videos, articles, banners, posters, emails and etc
• Developing creative briefs that detail how we meet objectives for all advertising and public-facing communications including print, social media, digital marketing, video assets and etc. 
• Researching and documenting the best ways to gather customer and market insights to determine what outreach strategies are needed to increase customer conversions if the Ad idea has been launched 
• Documenting how we track the impact and effectiveness of the current marketing plans put in place, analyzing them as well as finding ways to improve or optimize them accordingly
• Administrative work if needed: Collecting and checking the accuracy of data in Excel or Google Sheets

• To come up with fully-thought out marketing/ advertising ideas that can be implemented from start to finish 
• To analyze and report on target audience insights, consumer trends, market analysis and marketing best practices to help build the best strategies possible
• Discussing and consolidating the data and findings you have to back up your marketing ideas with the managing director or business executive.
• Ensuring that the marketing plans and strategies appeal to the target audience members
• To design or create marketing materials such as videos, articles, banners, posters, emails and etc
• Developing creative briefs that detail how we meet objectives for all advertising and public-facing communications including print, social media, digital marketing, video assets and etc. 
• Researching and documenting the best ways to gather customer and market insights to determine what outreach strategies are needed to increase customer conversions if the Ad idea has been launched 
• Documenting how we track the impact and effectiveness of the current marketing plans put in place, analyzing them as well as finding ways to improve or optimize them accordingly
• Administrative work if needed: Collecting and checking the accuracy of data in Excel or Google Sheets

• To come up with fully-thought out marketing/ advertising ideas that can be implemented from start to finish 
• To analyze and report on target audience insights, consumer trends, market analysis and marketing best practices to help build the best strategies possible
• Discussing and consolidating the data and findings you have to back up your marketing ideas with the managing director or business executive.
• Ensuring that the marketing plans and strategies appeal to the target audience members
• To design or create marketing materials such as videos, articles, banners, posters, emails and etc
• Developing creative briefs that detail how we meet objectives for all advertising and public-facing communications including print, social media, digital marketing, video assets and etc. 
• Researching and documenting the best ways to gather customer and market insights to determine what outreach strategies are needed to increase customer conversions if the Ad idea has been launched 
• Documenting how we track the impact and effectiveness of the current marketing plans put in place, analyzing them as well as finding ways to improve or optimize them accordingly
• Administrative work if needed: Collecting and checking the accuracy of data in Excel or Google Sheets

• Provide general administrative support to the team, including but not limited to managing calendars, coordinating meetings, and handling correspondence.
• Conduct and maintain digital marketing activities via social media platforms such as Facebook, Instagram and LinkedIn. 
• Initiate sales plans and strategies with clients and stakeholders
• Assist in organizing and maintaining company records, documents, and files.
• Conduct research and gather information to support decision-making processes.
• Analyze data and prepare reports or presentations as required.
• Assist in the preparation and execution of company events or meetings.
• Collaborate with team members to ensure smooth operations and efficient workflow.
• Respond to inquiries and provide assistance to internal and external stakeholders.
• Maintain confidentiality and handle sensitive information with professionalism.
• Stay updated on industry trends and best practices in business administration.

• To come up with fully-thought out marketing/ advertising ideas that can be implemented from start to finish 
• To analyze and report on target audience insights, consumer trends, market analysis and marketing best practices to help build the best strategies possible
• Discussing and consolidating the data and findings you have to back up your marketing ideas with the managing director or business executive.
• Ensuring that the marketing plans and strategies appeal to the target audience members
• To design or create marketing materials such as videos, articles, banners, posters, emails and etc
• Developing creative briefs that detail how we meet objectives for all advertising and public-facing communications including print, social media, digital marketing, video assets and etc. 
• Researching and documenting the best ways to gather customer and market insights to determine what outreach strategies are needed to increase customer conversions if the Ad idea has been launched 
• Documenting how we track the impact and effectiveness of the current marketing plans put in place, analyzing them as well as finding ways to improve or optimize them accordingly
• Administrative work if needed: Collecting and checking the accuracy of data in Excel or Google Sheets

About Us
Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology, such as Custom API, trading systems, and data science, enable easy access to financial services that were previously inaccessible or difficult to understand.

Join us on this exciting journey as we expand our operations in Malaysia. We're looking for dynamic individuals who share our vision and want to contribute to the next chapter of Bjak's success.

About the Role
We are seeking an organized and proactive Assistant Manager, Human Resources to support our HR department in various functions while working closely with the HR Manager. The ideal candidate will be responsible for assisting with recruitment, employee relations, performance management, and other HR operations to ensure the smooth functioning of the company’s workforce. This role requires excellent communication skills, strong organizational abilities, and a deep understanding of HR processes.

• Assist in the recruitment process, including job postings, screening resumes, conducting interviews, and managing onboarding for new hires.
• Support employee relations activities by addressing employee concerns, assisting with conflict resolution, and maintaining positive work culture.
• Manage and update employee records, ensuring compliance with company policies and legal requirements.
• Assist in the administration of performance management systems, including evaluations, feedback sessions, and development plans.
• Coordinate training and development initiatives to ensure continuous employee growth. Support payroll processing and benefits administration.
• Assist in implementing HR policies, procedures, and best practices.
• Participate in HR projects as required, including employee engagement surveys and wellness programs.
• Ensure adherence to labor laws and regulations within the organization.
• Provide administrative support to HR management, including preparing reports, handling inquiries, and managing HR documentation.
• Collaborate closely with the HR Manager to align HR strategies with organizational goals and ensure effective communication across the department.

Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• 3-4 years of experience in HR or a related role.
• Strong knowledge of HR policies, labor laws, and best practices.
• Excellent communication, interpersonal, and organizational skills.
• Ability to handle confidential information with discretion.
• Proficient in MS Office Suite (Word, Excel, PowerPoint) and HR management software.
• Problem-solving skills and a proactive approach to handling HR issues. Preferred Qualifications:
• Certification in Human Resources (e.g., SHRM-CP, PHR) is a plus.
• Experience in payroll management and benefits administration.

Why Join Us?

At Bjak, we believe our people are our greatest asset. Joining as our CPO offers:

• The opportunity to shape the future of a fast-growing organization impacting millions across ASEAN.
• A dynamic and inclusive environment where innovation thrives.
• Competitive compensation, benefits, and growth opportunities.