We are looking for a Shift Team Lead to be based in our Cyberjaya Office. The Shift Team Lead is a key leadership role responsible for overseeing and coordinating the activities of a designated shift within the organization. Your core objective is to continually measure and improve our team’s ability to deliver an enhanced experience to our customers. You will support the successful delivery of service to our Managed Services customers including:

•        Enabling Operations

•        Resolving Customer Escalations

•        Continuous Process Improvement

Responsibilities

• Own the operational strategy within your team.
• Track and report on operational key performance metrics, addressing any poor metrics and trends.
• Lead and motivate your team to achieve strong performance, productivity, and engagement.
• Ensure services are delivered to customer Service Level Agreements
• Ensure your team is well organized and has the skillset and capabilities to manage the workload its responsible for.
• Conduct regular performance reviews, and responsible for documenting and tracking career and development plans with your team.
• Reinforcing and regularly reviewing operational Logicalis processes to ensure documentation and KBs are maintained and current, and to initiate improvements as required.
• Plan and execute continuous improvement initiatives. Identify undesirable trends and patterns in KPM data and implement internal service improvement plans to resolve.
• Work closely with relevant stakeholders such as Training and Quality Team etc to address and improve on any poor performance, quality, metrics, and trends.
• Act as the escalation point for any critical operational issues for your team in a timely manner.
• Other duties as required.

• Bachelor’s degree in information technology or equivalent work experience (5 Years).
• Proven experience in a leadership or supervisory role within Managed Services.
• Skills And Proficiency in Windows Server, Storage (SAN/NAS), Citrix, Enterprise Backup (Avamar/Comm Vault), Linux OR Skills and Proficiency in Network, Security and Wireless (Cisco/Fortinet/Meraki. Aruba Routing, Switching, Firewalls) technologies in an Enterprise Managed Service Environment is essential.
• Excellent communication and interpersonal skills.
• Ability to make informed decisions under pressure.
• Have a passion and desire to develop and share knowledge.
• In-depth knowledge of managed services processes and best practices.

As a valued member of ‘Logicalis Australia’ you will enjoy several benefits, such as;

• Supportive team environment: Confidential pulse checks tell us we are known for being "Unselfish with knowledge", "Flexible and Diverse" and "Give a shout-out and there will always be help"
• Pick your own adventure: Our people have moved from Help-desk to Cloud-Engineering. Admin to Project/Program Management. Project Management to Product Development. If something interests you, we’ll fund you to learn it, so you can become it!
• Breadth of experience and purpose: People here can have an idea, make a plan, and see it through. Our people enjoy genuinely impacting change and controlling their professional success.
• Flexible, modern, working arrangements: Flexible model that allows for productive remote working and in person collaboration. #LI-Hybrid

*Do I need to meet all the requirements to apply?*

No. Studies by several different sources have shown that, on average, men will apply for a job if they meet 60% of the requirements. In contrast, women, non-binary, and neurodivergent people aim for closer to 90%! Please don’t let us miss out on everything you have to offer just because there is some upskilling to do. We can teach the specifics of the job. What we can’t teach is Character – ie Confidence, Capability, Curiosity

About us

We are Logicalis, Architects of Change™. We assist organizations in succeeding in a digital-first world by harnessing our collective technology expertise. Our lifecycle services, including cloud, connectivity, collaboration, and security, optimize operations, reduce risk, and empower employees. As a global tech service provider, we also deliver managed services to provide real-time visibility and insights across clients' digital ecosystems. With 7000+ employees in 27 countries, we help 10,000+ clients globally create sustainable outcomes through technology.

For people living with disabilities, chronic illnesses, or neurodiversity; adjustments and support will be made available to create a more comfortably aligned application process. If you need any specific accommodations (tools, time, etc.), and feel comfortable disclosing this, please let us know and we’ll be glad to facilitate.

(Please note that we are advertising the same role in multiple locations given the location flexibility)

1) What to Sell? 

Accountable for the Solution portfolio / product mix 

• Define which products are core to the solution portfolio 
• Articulate how each of the products brings unique client benefits 
• Ensure portfolio profitability is understood & improved over time  

Commercial ownership of pricing rate cards & commercial policies 

Close partnership with Global Product Leadership function: 

• Identify the solutions with the highest revenue opportunity 
• Ensure APAC markets needs are met in product development roadmap 
• Provide APAC Markets teams visibility to product plans and timelines 

Identify white space in the portfolio / unmet client needs and seek partner / acquisition programs to meet those needs (where we will not build) 

Accountable for the Portfolio Operating Plan (with the correct mix by solution) 

2) How to Sell? 

Build a strong community around the portfolio / expertise 

• A community that learns, adopts & activates with speed 
• A community that is formed with Sales & Delivery teams  
• Cross country client opportunities / Best practice sharing 
• Define the WOW to guarantee regular connections within local sales leaders & Market leaders 
• Maintain central Knowledge Management drives to enable your communities 

Build and execute the Go To Market plans for the solutions: 

• Campaign calendar & content  
• Commercial Decks / Proposal Decks 
• Improve Demo Scripts 
• Create and coordinate TL and Webinars (with Inside Sales support) 
• Market kit Product adaptation to APAC: Rate cards, Commercial Policies and Discounts, Communication kit (power pages, one-pagers, detailed product presentation, etc). 
• Joint coordination with the Inside Sales teams for external and internal campaigns 

Ensure that the Sales teams are enabled with best-in-class product / solution / sales training materials  

• Seek for consistency across APAC Markets 
• Ensure Power Position sales decks & ‘pitch perfect’ examples available  
• Develop automated gift of content tools (in partnership with Inside Sales) 
• Define the training product plans for APAC teams (in partnership with Inside Sales) 
• Execute and coordinate the internal & external training plan (in partnership with Inside Sales) 
• Work with Inside Sales team to translate these materials to eLearning where appropriate 
• Share competitive analysis 

Be directly involved in sales pitches & keep a close touch with clients: 

• Lead / heavy support to major RFPs and or multi-market RFPs 
• Continuous support to local sales leaders in the definition of the best solution for client specific needs 
• Direct involvement with HQ clients: grow, build, impact relationship and revenue 
• In charge of the coordination of APAC markets for global RFP’s 

Connect with Commercial teams in other regions to identify opportunities to apply in APAC 

Ensure strong visibility to revenue performance / outlook / $risks & opps for your product portfolio on an continuous basis 

3) How to Operate? 

Strong alignment with Product & Delivery COE organization  

• Ensure product activation & quality consistency across APAC 
• Critical to align how & where new product activation will be tested and scaled through the Delivery COE organization 
• Connect with APAC Delivery team leader to define prioritizations if necessary, delivery gaps & opportunities, define rules and ways of working 

Accountable for new product activation and scale  

Role-model talent management excellence and ensure talent retention  

About ThoughtFull:

ThoughtFull is a Temasek-backed digital mental health company that provides seamless end-to-end mental healthcare for all through insurers and employee benefits. Through our app, ThoughtFullChat (“TFC”), individuals are empowered to proactively engage with their mental wellbeing to better themselves regardless of where their starting point is – from self-driven learning, to our proprietary one-on-one daily bite-sized coaching with mental health professionals on text, video, or in-person – we run the gamut and meet our users where they are most comfortable. After all, healthy employees make for more engaging and productive work environments.

Our vision is to make mental health a priority for everyone, every day. It’s an audacious dream, but with the right people who are courageous enough to Dream Audaciously, Do ThoughtFully, we believe that this dream can be our future reality. If you are committed to doing the best work of your lives to be the change that you want to see in this world, join us!

Job Description of Client Success Lead

The outcomes you will drive:  

• People

• As a team lead, you will be accountable for driving team performance and achieving set goals. 

• Balance hands-on work where you are directly responsible for outcomes vs. people management responsibilities where you will help guide, delegate, and empower team members to drive projects that have cross-functional as well as client impact.

• Build and manage a high-performance team that delivers quality servicing and care to the clients we serve.  

• Process  

• Able to create new and/or enhance existing process flows that help optimize and drive outcomes at scale.  

• Proactively seeks to implement better ways of working that will promote efficiency and efficacy of time spent working.  

• Product.  

• Fast learner and able to demonstrate strong product knowledge in order to serve our clients better.  

• Participate proactively to drive product improvements and delivery.  

• Develop and deliver activation programs and/or engagement and communications plans at scale (including collaboration with internal teams) to drive education, increase engagement levels and create meaningful quantified impact based on client’s needs. 

• Performance

• Understand, analyze, synthesize micro-level data and insights to make data-driven decisions that can drive the growth and retention of the client book. 

• Demonstrate solid account management skills: build rapport with key client stakeholders and able to own the entire client lifecycle from successful onboarding, launch to ongoing relationship and/or engagement initiatives management, quarterly business reviews and driving business growth through renewals by increasing an account’s annual recurring revenue and in parallel, reduce risk of churn. 

• Enhance client satisfaction and trust by boosting adoption, retention, and engagement through proactive monitoring and analysis of client data, providing valuable recommendations, and identifying opportunities for upselling and cross-selling.

About You:

• Relevant work experience of 5-7 years in client success, account management, change management or strategic Human Resources where you have demonstrated the ability to manage multiple projects/portfolios with either high recognised revenue or large/diverse set of stakeholders. Team lead experience ideal.

• At least 2 years experience working in or with insurers, brokers, and/or healthcare payors.  

• Displays a strong professional conduct, excellent stakeholder management (from rank-and-file to C-suite) and written and verbal communication skills tailored to fit audience.  

• Strong business acumen and detail-oriented with excellent time management skills, i.e., the ability to plan, prioritise, and deliver several initiatives at any given time.  

• Ability to utilise quantitative and qualitative data analysis to derive insights and drive key success metrics such as client engagement and utilisation.  

• Proactive, a fast learner, resourceful with a high regard for discipline and commitment to your work.  

• Continuously thinks of ways to make processes and your (and the team’s) work more efficient and leaner while achieving impact with clients.   

• Comfortable working, navigating and taking ownership in an environment of rapid growth, change and states of flux, and ambiguity.  

• Experience or exposure working with HR professionals (e.g. Talent Management, Benefits & Compensation, Employee Engagement and Culture) is an added advantage.  

• Background in Industrial and Organisational Psychology added advantage.  

Thoughtfull is an equal opportunity employer. We provide equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need, please inform us for accommodation.

(Please note that we are advertising the same role in multiple locations given the location flexibility)

We are looking for a Strategic Initiatives & Performance Lead for APAC. This role will lead strategic initiatives and performance improvement across regional customer success teams. The focus is facilitating the implementation of P321, embedding global standards, processes and tools. They will also be working with teams cross-functionally to streamline deliveries, improving delivery performance and client satisfaction.

Responsibilities:

• Drive strategic initiatives to optimize delivery and customer success performance (e.g. Project Deliver SA&I)
• Lead adoption of global technologies and tools and integrate global platforms into regional standards
• Collaborate with cross-functional teams to enhance and standardize processes
• Elevate consultancy skills and improve overall delivery quality across teams
• Foster a culture of continuous improvement and alignment with global best practices

Measures of Success:

• Improved efficiency, speed, and productivity across markets and practice areas
• Successful delivery of global and regional initiatives initially as part of P321 including adoption of practice groups, regional fungibility, hubbing, BPI & WoW
• Successful adoption and implementation of global technologies and tools, with direct impact on productivity 
• Standardized processes delivering consistent, high-quality outcomes
• Noticeable improvement in NPS scores

We are seeking an experienced Organizational Change Management (OCM) Lead for an S/4 HANA transformation project with following key responsibilities: 

• OCM Strategy Implementation: Implement the global OCM strategy tailored for the S/4HANA project, aligned with client executives. Ensure OCM activities are aligned with deployment timeline and parallel projects.
• Change Management Plans: Plan and execute Change Management-, Training-, Communication-, and End User adoption activities.
• Change Impact Assessment: Address and manage changes in business processes, systems, technology, job roles, and organizational structures.
• Stakeholder Management: Analyze and manage stakeholders according to their needs and project timeline.
• Guidance and Mentoring: Provide expert guidance and mentorship to global and local project members on change management principles and practices.
• Monitoring and Reporting: Establish frameworks for monitoring and reporting on Change Management activities, including readiness assessments. 
• Collaboration: Work closely with cluster team and affiliates to ensure that change management efforts are integrated into all aspects of the project.
• Risk Assessment: Conduct risk assessments related to change initiatives, identify potential obstacles and develop mitigation strategies.

Who we are
Do you love food and convenience put together? Then you just might love foodpanda.

“To be the most loved everyday food and groceries destination!” - that’s our mission at foodpanda (small ‘f’).

foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores — foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!

If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. foodpanda comprises of people from more than 60 nationalities, and we believe in winning through diversity.

foodpanda is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide

Responsibilities

• Strategic Leadership: Lead and inspire the warehouse operations team to ensure the timely dispatch of customer orders, precise inventory management, and optimized operational efficiency across Singapore and Malaysia.
• Process Innovation: Proactively identify and eliminate process bottlenecks while capitalizing on improvement opportunities to enhance overall operational effectiveness and customer satisfaction.
• Financial Stewardship: Analyze comprehensive financial reports to discern trends, variances, and opportunities for cost reduction, providing strategic insights to guide operational budgeting and resource allocation.
• Data-Driven Decision Making: Leverage advanced data analytics to develop and track key performance metrics, providing strategic feedback to drive productivity and align team efforts with company objectives.
• SOP Management: Lead the continuous review and enhancement of Standard Operating Procedures (SOPs) in collaboration with cross-functional teams to ensure best practices in warehouse operations, supply chain management, and logistics.
• Team Development: Build and nurture a high-performing operations team, fostering a culture of accountability, continuous improvement, and excellence to become the central backbone of pandamart.
• Cross-Functional Collaboration: Act as a liaison between operations and other departments, ensuring alignment on strategic initiatives and fostering a collaborative environment to support business growth.
• Change Management: Drive initiatives related to operational scalability and innovation, managing change effectively while minimizing disruptions to service delivery.
• Customer-Centric Focus: Champion a customer-first approach, ensuring that all operational strategies align with enhancing the customer experience and meeting service level agreements.
• Compliance and Safety: Ensure all operations comply with regulatory requirements and safety standards, promoting a safe and secure working environment.

WHAT YOU WILL OWN:
● To manage day to day operation of the commercial team
● To initiate and manage weekly 1:1, team huddle and team meetings effectively
● To manage resources, planning and implementing sales strategies effectively
● Ability to motivate and coach agents
● Ensuring all tickets are solved within SLAs
● Problem solving skills in handling ad hoc issues
● Ability to read simple data and connect with performance and reports
● Approachable personality with people handling skills

ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE.
● Minimum of 2 years working experience in Sales
● Good written and communication skills
● Proficient in English and Mandarin in both oral and written
● Experience in reporting using Microsoft Excel or Google Sheet is an added advantage
● Willing to take on additional task assign
● Ability to work and navigate Salesforce and any other CRM tools

Plan, source, negotiate and purchase raw materials at the most preferable timing, deal terms and best price for the organisation needs whilst being compliant to organisation’s guiding principles and government regulations.

Responsibilities:

• Actively monitor the business demand requirements to devise a plan to replenish the inventory stock, source most feasible supplier and conclude purchases with the most favourable supplier for the business.
• Constantly source, compile, negotiate and evaluate the prices, specifications and terms of the products and support provided by the suppliers to compare and ascertain the most favourable supplier is available when products and services are required.
• Monitor and analyse the commodities and products market trend as well as factors affecting the price movement (e.g. weather conditions, etc.) for decision making to especially for strategic purchases that will influence cost of raw materials. 
• Review and ensure timely update of the cost component of the products to ensure they are accurately reflected to identify cost optimisation opportunities.
• Adhere to the standard operating procedures (SOP) when issuing a purchase order (PO) when planning the purchase to ensure timely delivery of the materials procured in order to avoid any operational disruptions.
• Monitor vessel, shipment movement to ensure timely arrival of items ordered, taking into consideration environmental factors (e.g. tide at the jetty) to ensure no (or minimal) delays in the delivery of the materials at the plant.
• Communicate and cascade to the receiving team at the plant to ensure there is a comprehensive list of expected items including, item specification, quantity, quality and other parameters, to ensure items delivered are as per expectation.
• In the event of uncontrollable delays, undertake the responsibility to troubleshoot and determine feasible alternatives through collaborating with freight handlers, logistics providers, suppliers, etc. to propose to the possible solutions while mitigating risk of delays.
• Ensure that any unfulfilled delivery of procured items are reconciled with the supplier, damages are claimed through insurance and if any conditions that are unmet are claimed / compensated accordingly to our organisation. Compile the documentation required to process the necessary compensation and negotiate the most favourable outcome for the organisation.
• Coordinate with relevant parties (e.g. suppliers, transporters, shipping agents, forwarding agents, banks) for timely, efficient and effective operation processes including deliveries, customs documentations etc. 
• Process indent and local shipping documents, delivery, and unloading of goods to ensure the timely arrival of procured items at the plant for processing.
• Process indent and local shipping documents for payment and perform the required matching of invoices with purchase orders and submit to the accounts team in a timely manner to ensure the payment are processed are within trading terms agreed with the suppliers.
• Obtain the necessary import license and permit, product registrations and relevant licensing is available to ensure compliance with regulatory requirements while also timely delivery of the items procured. Understand the regulatory requirements and ensure all necessary documentation are in order to ensure seamless delivery of the items.
• Consolidate the required documents for machinery and items that are eligible for tax incentives by the government to be filed with the relevant authorities to be processed within the timeline and conditions provided.
• Perform any other tasks and assignments as directed by the management from time to time.

The Flexi Group is a collection of beautifully designed flexible workspace brands with spaces across Asia Pacific and Australia. Our brands include The Hive, Common Ground and The Cluster, each bringing our community a unique member experience. We build, nurture and expand a community of professionals, serving as a hub for connection and collaboration for businesses. Our mission is to inspire meaningful connections by building a second home where members become friends, and ideas become reality. We’re looking for people who want to make a meaningful impact on people’s workplace experience and someone who thrives in a collaborative setting. Take the next step in your career, join The Flexi Group’s dynamic team and become a part of the community.

We are seeking an experienced Technical Lead to join our dynamic co-working company. As a Technical Lead, you will play a key role in leading our in-house tech team and overseeing the development and maintenance of our self-developed CRM system and mobile app. Your responsibilities will include providing technical guidance, leading software development projects, ensuring system performance and scalability, and collaborating with cross-functional teams to meet business objectives. The ideal candidate will have a strong technical background, exceptional leadership skills, and a proven track record in software development and team management. Join us in driving innovation and delivering cutting-edge technology solutions to enhance the co-working experience for our members.

ROLE AND RESPONSIBILITIES

• Provide technical leadership and guidance to the in-house tech team, overseeing the development progress and ensuring the successful delivery of projects.
• Collaborate with stakeholders, including senior management and business teams, to gather project requirements and define roadmaps for the development of the self-developed CRM system and mobile app.
• Define project scope, timelines, and resource allocation based on the roadmap, ensuring alignment with business goals and priorities.
• Prepare and present project status reports to senior management, providing updates on progress, milestones, risks, and mitigation strategies.
• Manage software development budgets and expenses, monitoring costs and resource utilization to ensure efficient project execution.
• Ensure adherence to software development standards and quality assurance procedures, fostering a culture of code quality, testing, and continuous improvement.
• Foster a collaborative and high-performance team environment, mentoring and coaching team members to enhance their technical skills and professional growth.
• Collaborate with cross-functional teams, including operations management and finance department, to ensure seamless integration and alignment of project deliverables.
• Foster strong relationships with external vendors and partners, leveraging their expertise when necessary to support project goals and objectives.
• Drive innovation and maintain a forward-looking approach, exploring opportunities to enhance the self-developed CRM system and leverage technology to improve the co-working experience for our members.

• At least 3 years of working experience in a Technical Lead or similar role, leading software development projects and managing a technical team.
• Ability to provide technical guidance and mentorship to team members, fostering a collaborative and high-performance culture.
• Strong expertise and hands-on experience in software development across both backend and frontend technologies.
• Excellent knowledge of relational databases, SQL and ORM technologies (JPA2, Hibernate). Expertise in programming languages such as Java, Python, or Ruby, and experience with modern development frameworks.
• Solid understanding of software development methodologies, Agile practices, and version control systems.
• Demonstrated experience in cloud-oriented architecture, including a strong understanding of PAAS (Platform as a Service) or SAAS (Software as a Service) models.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders.
• Bachelor's degree in computer science, software engineering, or a related field. Relevant certifications or additional qualifications are a plus.

• Competitive salary reflective of your growth
• Variety of discounts across our growing industry partners
• A comprehensive training academy to support your growth and longevity with us
• Education allowance to support external training
• A fun, dynamic working environment, working with a diverse, world-class team Regular team and community events based on our four event pillars; Business, Community-building, Entertainment and Wellness
• An extra day of leave to celebrate your birthday
• An annual dedicated day to volunteer at a charity of your choice Two days
• Flexcation a year, used to extend your time away by working in any of The Flexi Group locations

The Flexi Group is a collection of beautifully designed flexible workspace brands with spaces across Asia Pacific and Australia. Our brands include The Hive, Common Ground and The Cluster, each bringing our community a unique member experience. We build, nurture and expand a community of professionals, serving as a hub for connection and collaboration for businesses. Our mission is to inspire meaningful connections by building a second home where members become friends, and ideas become reality. We’re looking for people who want to make a meaningful impact on people’s workplace experience and someone who thrives in a collaborative setting. Take the next step in your career, join The Flexi Group’s dynamic team and become a part of the community.

We are looking for an ambitious and driven Assistant Finance Manager whose values align with our TEAM; standing for Together, Extra-mile, Accountable and Mindful. The Assistant Finance Manager works closely with the senior Finance team and Operations team to help with administrative and financial tasks, including invoicing, budget drafting, issuing purchase orders, and implementing and managing processes. The core focus of the team is to maintain the financial health of the business, and it's the Assistant Finance Managers role to create financial reports and support the Finance manager in any needed tasks.

ROLE AND RESPONSIBILITIES

• Prepare monthly and yearly account closing, make sure all figures are tally with Balance Sheet Notes schedule, IFRS Schedule & Interco Matrix.
• Prepare for monthly Close Call and present the Profit and loss & cash flow movement of the month.
• Prepare monthly Landlord 's Management Report.
• Prepare for monthly cash flow projection.
• Assist and support country manager on monthly, quarterly and yearly EOM slides.
• Review tax submission.
• Assist in preparing yearly budget.
• Check payment prepared by AP team.
• Liaise with external auditor on yearly audit.
• Liaise with external tax agent on yearly tax computation and submission.
• Liaise with company secretary, Commissioner for Oath and banker.
• Perform ad hoc assignments as required.
• Build solid relationships and give financial support across all departments and to vendors.
• Assist management in the preparation of the annual and monthly budgets, forecast, management reports and business plan

• Four years experience in a customer-facing leadership position, ideally within sales and operations.
• Personable with strong verbal and written communication
• Exceptionally organised with the ability to multitask
• Thrives under pressure and solution-oriented
• University Degree is an advantage
• Proficient in basic computer skills
• Strong business and commercial acumen
• Prior experience in co-working, real estate, or startup business would be an advantage
• Fluent in English and Mandarin literate

• Competitive salary reflective of your growth
• Variety of discounts across our growing industry partners
• A comprehensive training academy to support your growth and longevity with us
• Education allowance to support external training
• A fun, dynamic working environment, working with a diverse, world-class team
• Regular team and community events based on our four event pillars; Business, Community-building, Entertainment and Wellness
• An extra day of leave to celebrate your birthday
• An annual dedicated day to volunteer at a charity of your choice
• Two days Flexcation a year, used to extend your time away by working in any of The Flexi Group locations

WE ARE AN EQUAL-OPPORTUNITY EMPLOYER

We are committed to creating an inclusive, respectful environment that embraces individuality and talents. All appointments and promotions are made on the basis of performance and ability. We are committed to the continued development of our teams' personal skills and business acumen. All team members will be treated fairly and unbiasedly and given every encouragement to reach their potential.

About us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, trading systems and data science is to enable easy access to financial services that were previously inaccessible or difficult to understand. Join us on this exciting journey as we expand our operations in Malaysia. We're looking for dynamic individuals who share our vision and want to contribute to the next chapter of Bjak's success.
 

Position Overview:

We are seeking a highly skilled Engineer Lead to join our team in Malaysia on a hybrid basis. In this role, you will be instrumental in designing, implementing, and maintaining the backend systems that are critical to our applications' success, participate in architecting event-driven systems, and work with cutting-edge technologies to deliver high-impact solutions.

Key Responsibilities:

• Design, develop, and maintain scalable backend systems and APIs.
• Collaborate with front-end developers, product managers, and other stakeholders to deliver high-quality software solutions.
• Optimize application performance, ensuring scalability and reliability.
• Write clean, efficient, and maintainable code, adhering to best practices and coding standards.
• Participate in code reviews, offering constructive feedback to team members.
• Troubleshoot and debug issues to ensure the smooth operation of production systems.
• Stay current with emerging technologies and industry trends to bring innovative ideas to the team.

• Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience).
• Proven experience as a Backend Engineer or similar role.
• Strong proficiency in one or more programming languages such as Node.js.
• Experience with backend frameworks such as Express.js.
• Solid understanding of data structures, algorithms, and software design principles.
• Experience with relational and non-relational databases such as MySQL, PostgreSQL, MongoDB, etc.
• Familiarity with cloud platforms such as Google Cloud Platform.
• Experience with containerization and orchestration technologies such as Docker and Kubernetes.
• Familiarity with microservices architecture.
• Contributions to open-source projects or personal projects showcased on GitHub or similar platforms.
• Ability to work effectively in a fast-paced, dynamic environment.
• Minimum of 2+ years of experience in software development is preferred, but fresh graduates are also encouraged to apply.

Technology Stack We Use:

• Express.js, Node.js
• MySQL, PostgreSQL, MongoDB
• Docker, Kubernetes

Don’t worry if you’re not familiar with all of these technologies—learning and growth are part of the journey here.

What We Value:

We value growth-minded, collaborative individuals with high learning agility who embody our core values of teamwork, a customer-first mindset, and innovation. We are passionate about insurance and fintech and are looking for team members who are ready to give their best to help us achieve our mission.

What's Next:

After submitting your application, you can expect the following steps in our recruitment process:

1. Live Coding - Solving a fun programming challenge (Technical Team) & Interview (Hiring Managers and a Tech Lead)
2. Final Interview - Conducted by the Talent Acquisition Team

At our company, we believe in fostering an environment where you can thrive. Our benefits package includes:

• Competitive salary
• Hybrid work arrangement
• Flexible working hours
• Casual work attire
• Comprehensive medical, dental and vision benefit
• Strong learning and development plans for your career growth
• International work environment and flat organization

Job Description :

• Report to Senior Executive.
• Execute purchasing functions according to company objectives, policies and procedures.
• 4M change/ Special Accept control.
• New model (transfer) control.
• Model EOL control.
• Supplier's payment control.
• Source, analyze quotations and negotiate prices with suppliers.
• Optimize the overall cost of materials and ensure that materials supply equals demand.
• Responsible to issue the purchase order by using the SAP/MRP system and provide forecast for sub material and other items to suppliers.
• Responsible to issue the purchase order by using the SAP/MRP system and provide forecast for LC and KD parts to suppliers.
• Ensure all purchase orders are placed with pricing and terms & conditions that are negotiated and agreed.
• Follow up and expedite the delivery from the supplier to avoid any line down.
• Monitoring inventory level based on monthly inventory report and analyses inventory turns, potential obsolescence and inventory day supply.
• Work with internal departments to review material requirements and delivery lead-time to meet customers' needs.
• Budget control by driving down overall cost of materials including freight expenses, and administration expenses and materials liability.
• Coordinate and follow up with supplier if there is a non-comformance matrerial been delivered.
• Read the Information Security Policy and those supporting policies and guidelines that are relevant to their role. 
• Implement good workplace practices of complying with the Information Security Policy. 
• Responsibility for dealing securely with any information they have access to in the course of their duties.

Job Requirements :

• Qualification : Process a Bachelor's degree in related field or equivalent qualification
• Experience : Minimum 2 year of working experience in Purchasing Control function or similar role within the MNC
• Microsoft/ SAP/ MRP experience is essential
• English/ Bahasa Malaysia/ Chinese/ Japanese