主要職責：

• 領導、激勵和監督客戶服務代表團隊以實現團隊目標。
• 監控和分析團隊績效，確保遵守關鍵績效指標 (KPI)，例如回應時間、客戶滿意度和服務品質。
• 為團隊成員提供輔導、指導和定期回饋，以提高他們的技能和整體績效。
• 制定並實施提高團隊效率和服務水準的策略。
• 處理複雜的客戶查詢和升級，確保及時解決。
• 與其他部門合作，簡化流程並增強客戶體驗。
• 準備並向高階管理層提交有關團隊績效和客戶服務指標的定期報告。
• 確保遵守公司政策、程序和服務標準。
• 協助新團隊成員的招募、入職和持續培訓。
• 在團隊內推動以客戶為中心的文化，創造負責任和卓越的環境。

資格和技能：

• 至少 3 年客戶服務經驗，其中至少 1 年擔任團隊領導或主管職位。
• 強大的領導能力，具有管理和發展團隊的能力。
• 優秀的溝通和人際交往能力。
• 解決問題的能力，注重客戶滿意度。
• 精通 CRM 工具（例如 Zendesk、Salesforce）和 Microsoft Office 套件（Excel、PowerPoint）。
• 能夠在快節奏的環境中工作並管理多項任務。
• 強大的分析和報告能力。
• 任何領域的文憑或學位都是首選。

津貼和福利

• 醫療的
• 公積金
• 索斯科

• To plan and execute local marketing activity to achieve target assigned for branch.
• Fully adhere to operation requirement for branch operation.
• Maintain excellent customer service to internal and external customer.
• To ensure compliance of Branch Operational Procedure and Integrated Management System (IMS) guideline, whenever attending customers at all times.
• To ensure efficient and productive counter service operations
• To plan and lead the team to achieve Sales target assigned by the Company
• To deliver excellence quality of customer service towards customers and colleagues within the company interest.

Perks & Benefits

• Personal leave
• Open culture

Key Responsibilities:

• Lead, motivate, and supervise a team of customer service representatives to achieve team objectives.
• Monitor and analyze team performance, ensuring adherence to key performance indicators (KPIs) such as response time, customer satisfaction, and service quality.
• Provide coaching, mentoring, and regular feedback to team members to enhance their skills and overall performance.
• Develop and implement strategies to improve team efficiency and service levels.
• Handle complex customer inquiries and escalations, ensuring timely resolution.
• Collaborate with other departments to streamline processes and enhance customer experience.
• Prepare and present regular reports on team performance and customer service metrics to senior management.
• Ensure compliance with company policies, procedures, and service standards.
• Assist in the recruitment, onboarding, and continuous training of new team members.
• Drive a customer-centric culture within the team, fostering an environment of accountability and excellence.

Qualifications & Skills:

• Minimum of 3 years of experience in customer service, with at least 1 year in a team leader or supervisory role.
• Strong leadership skills with the ability to manage and develop a team.
• Excellent communication and interpersonal skills.
• Problem-solving abilities with a focus on customer satisfaction.
• Proficiency in CRM tools (e.g., Zendesk, Salesforce) and Microsoft Office Suite (Excel, PowerPoint).
• Ability to work in a fast-paced environment and manage multiple tasks.
• Strong analytical and reporting skills.
• A diploma or degree in any field is preferred.

Perks & Benefits

• Medical
• EPF
• Sosco

Job responsibilities：

• Manage and drive the full spectrum of Human Resources & Administration functions such as Recruitment and Staffing Management, Training & Development, Salary Administration, Compensation and Benefits Management, Living Support, Security, Foreign Affairs as well as Employee and Labor Management;
• Handle and advise management on disciplinary issues, transfers, termination as well as other employee relations’ matters in compliance with labor laws;
• Manage the administration of the human resources policies, procedures and programs;
• Liaison with government statutory bodies for legal and administration requirement;
• Managing and controlling employee benefits utilization such as overtime, wages, allowances, leave & staff medical benefits as per HR policy & guidelines;
• Driving the Company-wide training and development programmers’ by conducting training needs analysis, designing & evaluating annual training plans and reviewing the training courses;
• Work and co-ordinate with other departments to ensure a smooth and effective operation in the office
• To perform any other duties as appointed by the management

Job Requirement:

• Minimum 5 years’ HR work experience in the manufacturing industry, preferably in a supervisory capacity.
• Good knowledge of local employment laws.
• Good analytical skills & detail-oriented.
• Critical thinker and problem-solving skills.
• Team player & great interpersonal and communication skills
• Strong Ethics and Discretion.
• Good interviewing & human relations skills.

Benefit

• 13 month salary
• Performance bonus
• Panel clinic and inhouse clinic
• Insurance
• Free parking
• Dental allowance
• Sport activities

jobscope

1. intervene children with special needs by following preplanned IEP
2. reports writing

requirements:-

1. related Bachelor degree holder
2. passionate in special needs field

Perks & Benefits

• Employee equity
• Allowance (travel stipends, transportation, etc.)
• Personal leave
• Allowances for continuing education

Your new role:

You'll be bringing Industry 4.0 to high-tech manufacturing, using our software to control robots, talk to machines and ultimately boost chip production.

As a Test Manager, you will support our customers on their journey to fully automated production through the implementation of versatile user interfaces. You will work closely with your colleagues in Germany as part of our international teams.

What you'll do:

• Development of test specifications and their coordination with the customer
• Development of automated tests for services
• UI test automatization
• Manual tests execution
• Error analysis and troubleshooting in connection with version tests and master data changes
• Responsibility for supporting the developer team
• You will be part of our team for customer specific system and product development

What you'll need to succeed:

• At least 2-3 years of experience in developing automated tests for services
• Good knowledge in C#, Python, relational databases, Git
• Experience with Windows/Linux/Test Frameworks and with message bus systems as well as with service-oriented and distributed systems
• Independent, diligent and structured way of working as well as commitment and ability to work in a team
• Analytical thinking, creativity and enjoyment of complex processes and tasks
• Good knowledge of English and Chinese language, written and spoken

Useful industry-specific knowledge:

• ISTQB certified Tester
• Experience with CI/CD processes
• Profound experience in Specflow or comparable BDD frameworks
• Know-how in semiconductor production process

Your new company:

Founded over 30 years ago in Germany, SYSTEMA is a world-class enabler of the most sophisticated automation software for manufacturing, constantly pushing the boundaries of innovation. We are proud of our reputation as a trusted partner to over 100 customers worldwide, including Fortune Global 500 companies in the semiconductor, electronics and automotive industries.

As a medium-sized family business, we put our people first. We value long-term relationships with both our customers and our employees. With increasing demand from industry players such as BMW, Infineon, Bosch, ams-Osram & HP, we are looking for software enthusiasts to join our local team in Malaysia.

Let’s practice the Art of Automation together!

Your benefits:

• Upskilling programs
• International teams and training
• A corporate culture characterized by friendliness and respect
• 12 days vacation
• Special leave on certain occasions
• Team events
• WFH and flexitime
• Extended health insurance
• Employee referral bonus program
• Annual bonus

Your new role:

You'll be bringing Industry 4.0 to high-tech manufacturing, using our software to control robots, talk to machines and ultimately boost chip production.

As a Test Manager, you will support our customers on their journey to fully automated production through the implementation of versatile user interfaces. You will work closely with your colleagues in Germany as part of our international teams.

What you'll do:

• Development of test specifications and their coordination with the customer
• Development of automated tests for services
• UI test automatization
• Manual tests execution
• Error analysis and troubleshooting in connection with version tests and master data changes
• Responsibility for supporting the developer team
• You will be part of our team for customer specific system and product development

What you'll need to succeed:

• At least 2-3 years of experience in developing automated tests for services
• Good knowledge in C#, Python, relational databases, Git
• Experience with Windows/Linux/Test Frameworks and with message bus systems as well as with service-oriented and distributed systems
• Independent, diligent and structured way of working as well as commitment and ability to work in a team
• Analytical thinking, creativity and enjoyment of complex processes and tasks
• Good knowledge of English and Chinese language, written and spoken

Useful industry-specific knowledge:

• ISTQB certified Tester
• Experience with CI/CD processes
• Profound experience in Specflow or comparable BDD frameworks
• Know-how in semiconductor production process

Your new company:

Founded over 30 years ago in Germany, SYSTEMA is a world-class enabler of the most sophisticated automation software for manufacturing, constantly pushing the boundaries of innovation. We are proud of our reputation as a trusted partner to over 100 customers worldwide, including Fortune Global 500 companies in the semiconductor, electronics and automotive industries.

As a medium-sized family business, we put our people first. We value long-term relationships with both our customers and our employees. With increasing demand from industry players such as BMW, Infineon, Bosch, ams-Osram & HP, we are looking for software enthusiasts to join our local team in Malaysia.

Let’s practice the Art of Automation together!

Your benefits:

• Upskilling programs
• International teams and training
• A corporate culture characterized by friendliness and respect
• 12 days vacation
• Special leave on certain occasions
• Team events
• WFH and flexitime
• Extended health insurance
• Employee referral bonus program
• Annual bonus

Job Responsibilities:

To achieve the monthly and yearly sales target as assigned by the management.
To execute marketing activities as directed by CSU Unit Head/ management.
To ensure all applications or enquiries are attended in a timely manner and to provide excellent customer service at all times.
To handle operational matters in accordance to departmental, company & regulatory bodies guidelines, IMS, procedures and policies.
 

Job Requirements: 

Bachelor's Degree in Business Administration or any related discipline.
Experience in Customer Service/ Credit Card Sales/ Banking or financial industry background will be an added advantage. However, fresh graduates are also welcome to apply
Computer literate and proficient in Microsoft Office.
Fluent in conversing in both English and Bahasa Melayu.
Able to start immediately is an added advantage.
6-day work week with the ability to work on shift rotations on weekends and public holidays. (Selected candidates will be entitled for rest day and off day on alternate basis)
A strong team player with good etiquette.

Perks & Benefits

• Personal leave
• Personal development opportunities

1. Identify, develop & implement quality policies, procedures, plans & programs to ensure product conform to customer spec & requirement.

2. Responsible for plant wide QA function including incoming quality control, in-process quality control, outgoing quality control & process audit.

3. Interact with customer to understand customer quality requirement & ensure customer satisfaction.

4. Manage customer complaint & ensure timely feedback to customer on the CLCA.

5. Develop & manage supplier to improve on supplier incoming quality.

6. To define Customer Specific Requirement (CSR).

7. Setting quality objectives, present and review the KPI in Management Review meeting.

8. Liaise with production & engineering to resolve in-house quality issue and seek long term corrective & preventive action.

9. Authority and responsibility for corrective action are promptly informed of products or processes that do not conform to requirements to ensure that nonconforming product is not shipped to the customer and that all potential nonconforming product is identified and contained.

10. Implement & monitor the effectiveness of SPC and make sure all PIC attend the SPC training.

11. Initiate & drive for continuous quality improvement plans and Six Sigma Projects.

Requirement:

• Bachelor's Degree/Professional Degree, Engineering (Mechanical or Material) or equivalent
• Knowledge in FMEA, MSA, SPC, DOE, 8D problem solving.
• Able to interpret drawing and GD&T.
• Working experience in IQC, IPQC, OQC, Calibration and related job functions.
• Effective written and oral communication skills.
• Computer knowledge in Microsoft Excel, Word, Power Point.
• At least 5 years of working experience in related field is required for this position.

Perks & Benefits

• Regular team activities
• Medical insurance
• Open culture
• Personal development opportunities
• Paid training and development

工作範圍

1. 透過遵循預先計劃的 IEP 來介入有特殊需求的兒童
2. 報告寫作

要求：-

1. 相關學士學位持有者
2. 對特殊需求領域充滿熱情

津貼和福利

• 員工股權
• 津貼（旅費、交通費等）
• 事假
• 繼續教育津貼

Job Description:

• To sell/promote Credit Cards & Aeon Member Plus Card product.
• To ensure all applications are in proper order prior to submission for approval.
• To create an opportunities and strategy to develop new sales and consistently increase individual or team achievements.
• To ensure high standard of customer service in line with the quality and standards set by the company.
• To deliver high customer-oriented service level.

Requirements: 

• Passionate and self-driven.
• Minimum SPM with 2 years sales experience.
• Fresh graduates are welcome to apply.
• Working experience in financial industry will be an advantage.
• Strong selling and negotiation skills.
• Have own transportation.
• Applicants should be Malaysian citizens or hold relevant residence status.
• Able to work on shift, public holiday and on weekends.
• Willing to travel and work independently under pressure.
• Working location will be at Queensbay Mall, Bayan Lepas 

Perks & Benefits

• Personal leave
• Open culture

Job responsibilities：

• Manage and drive the full spectrum of Human Resources & Administration functions such as Recruitment and Staffing Management, Training & Development, Salary Administration, Compensation and Benefits Management, Living Support, Security, Foreign Affairs as well as Employee and Labor Management;
• Handle and advise management on disciplinary issues, transfers, termination as well as other employee relations’ matters in compliance with labor laws;
• Manage the administration of the human resources policies, procedures and programs;
• Liaison with government statutory bodies for legal and administration requirement;
• Managing and controlling employee benefits utilization such as overtime, wages, allowances, leave & staff medical benefits as per HR policy & guidelines;
• Driving the Company-wide training and development programmers’ by conducting training needs analysis, designing & evaluating annual training plans and reviewing the training courses;
• Work and co-ordinate with other departments to ensure a smooth and effective operation in the office
• To perform any other duties as appointed by the management

Job Requirement:

• Minimum 5 years’ HR work experience in the manufacturing industry, preferably in a supervisory capacity.
• Good knowledge of local employment laws.
• Good analytical skills & detail-oriented.
• Critical thinker and problem-solving skills.
• Team player & great interpersonal and communication skills
• Strong Ethics and Discretion.
• Good interviewing & human relations skills.

Benefit

• 13 month salary
• Performance bonus
• Panel clinic and inhouse clinic
• Insurance
• Free parking
• Dental allowance
• Sport activities

Customer Service/Operation Officer

Requirements

•             Fresh graduates are encouraged to apply

•             Good communication and interpersonal skills

•             Ability to multi-task, prioritise and manage time effectively

•             Proficiency in relevant software applications and data entry.

Responsibility

•             To efficiently handle inbound and outbound customer message inquiries.

•             To be constantly guided by company's service standards.

•             Ability to resolve customer issues promptly and effectively.

•             Effectively manage large numbers of message

•             Accurate data entry skills for maintaining records and tracking shipments.

•             Follow communication procedures, guidelines and policies

Benefits

• Annual leave and sick leave
• Bonus
• KWSP and SOCSO
• Medical Claim
• Increments to upgrade your basic salary & improve your lifestyle.
• Working hours 8:30am - 6pm (Monday to Friday)

Requirements:

• Bachelor’s degree in Electrical Power Engineering, or any related field.
• Minimum 3-5 years of experience as a Project Manager within the Electrical HV Transmission & Distribution industry.
• Proven track record of successfully managing complex Electrical projects on time, within budget, and to high-quality standards.
• In-depth knowledge of construction methods. Materials, and regulations.
• Strong understanding of project management methodologies (e.g., PMP).
• Excellent communication, interpersonal, negotiation, and problem-solving skills.
• Leadership skills with the ability to motivate and lead teams.
• Proficient in project management software and construction estimating software.
• Experience in ERP management will be an added advantage.

Job Responsibilities:

1.0 Project Leadership & Management:

• Ensures that all operational processes are running efficiently. This includes optimizing workflows, resource allocation, and scheduling to meet client demands and project timelines. By implementing standard operating procedures, can reduce bottlenecks and improve overall efficiency.
• Provide strategic direction and leadership for assigned Facilities Management and Interconnection Facility HV Transmission project from conception to completion.
• Develop and manage project plans, schedules, budgets, and resources.
• Oversee all aspects of project execution, including procurement, contract management, construction activities, quality control and team KPI business scorecards.
• Create new SOPs, enhance existing ones, put established SOPs into practice, and evaluate each SOP once it has been put into practice to make sure that execution and compliance is at the highest possible level.
• Manage project risks and develop contingency plans to mitigate potential issues.
• Conducting regular assessments and meeting with team of project milestones and outcomes to identify areas for improvement and facilitate corrective actions when projects are veering off course.

2.0 Client Communication & Relationship Management:

• Maintain clear and consistent communication with clients throughout the project lifecycle.
• Present project updates and reports to clients regularly.
• Identify and pursue new project opportunities.
• Involve with proposals and presentations for potential clients.

3.0 Strategic Planning and Development Develop Business Strategies

• Formulates long-term strategic goals that drive the company's vision. This may include expanding service offerings, entering new markets, or leveraging technology for enhanced service delivery.

4.0 Financial Management:

• Monitor project budgets and ensure cost-effectiveness.
• Identify and implement cost-saving measures.

5.0 Quality Assurance & Compliance Quality Standards:

• Implement and enforce a comprehensive QA/QC program for assigned projects.
• Implementing risk management strategies protects the company from potential legal issues or financial penalties.

6.0 Team Leadership and Development:

• Fosters a collaborative environment where department heads and team members feel empowered to contribute to the company's goals.
• Encourages a culture of continuous learning, facilitating professional growth through mentorship and coaching.

7.0 Reporting and Communication

• Prepares comprehensive reports for the CEO and board of directors that detail operational performance, financial metrics, and strategic initiatives.
• Maintaining open communication channels ensures that all stakeholders are aware of the company's performance and challenges.

Perks & Benefits

• Free snacks
• Open culture environment
• Personal development opportunities
• Paid training and development

客戶服務/營運官

要求

• 鼓勵應屆畢業生申請

• 良好的溝通與人際溝通能力

• 能夠同時處理多項任務、決定優先順序並有效管理時間

• 熟練相關軟體應用與資料輸入。

責任

• 有效處理入站和出站客戶訊息查詢。

• 始終遵循公司的服務標準。

• 能夠及時有效地解決客戶問題。

• 有效管理大量訊息

• 用於維護記錄和追蹤貨運的準確資料輸入技能。

• 遵循溝通程序、指南和政策

好處

• 年假和病假
• 獎金
• KWSP 與 SOCSO
• 醫療索賠
• 增加您的基本工資並改善您的生活方式。
• 工作時間 上午 8:30 至下午 6:00（週一至週五）

• To plan and execute local marketing activity to achieve target assigned for branch
• Fully adhere to operation requirement for branch operation
• Maintain excellent customer service to internal and external customer
• To ensure compliance of Branch Operational Procedure and Integrated Management System (IMS) guideline, whenever attending customers at all time
• To ensure efficient and productive counter service operations
• To plan and lead the team to achieve Sales target assigned by the Company
• To deliver excellence quality of customer service towards customers and colleagues within the company interest.

Perks & Benefits

• Employee equity
• Commission and bonus
• Open culture

Scope of Position: Develop, maintain, lead and measure Expeditors’ product and service deliverables to satisfy the specific needs of a Corporate Account(s).
Continually seek opportunities for service enhancement and improved tactical management. Increase our share of customer business on an annual basis.

Major Duties and Responsibilities:

Account retention, Strategic responsibilities:

• Continually seek improvement in procedures and services to create more efficient and cost effective operations.
• Continually search for and implement cost savings within Expeditors (whether through efficiencies or hard cost savings).
• Design and manage QBR process with account input. Maintain and participate in scheduled QBRs locally.
• Manage schedule of global QBRs when applicable. Consolidate data from global QBRs.
• Involve Branch Managers or Key Department Managers in the QBR process.
• Facilitate communication amongst all key contacts and all related Expeditors contacts.
• Facilitate cooperation and positive working relationship with 3rd party vendors
• Communicate technology updates and tools proactively.

Account retention, Tactical responsibilities:

• Maintain all account rates and tariffs.
• Keep rates fresh and manage yields on a monthly basis.
• Coordinate RFQs and rate requests.
• Ensure the branches file ATS and advise TLI number.
• Distribute rate information as needed within the Expeditors network timely.
• Provide clear instructions on operational requirements so that branches can construct their DLSOPs.
• Ensure branches are maintaining / updating DLSOPs.
• Make sure all Expeditors branches are aware of account key contacts in their location. 
• Email distribution backed with quarterly conference calls are the preferred method.
• Assist and support all Expeditors in-house operations representatives based at the Corporate Account.
• Establish and direct all reports required to evaluate Expeditors performance.
• Establish target performance metrics with the account.
• Ensure that a functioning and agreed upon invoicing - payment process is in place. Make sure this is included in the DLSOP.
• If a third party payment center is involved, ensure process flow and contacts for escalation is in place in DLSOP.
• Assist with collections on past dues over 30 days.
• Provide assistance in resolution of regional claims and disputes.
• Set up Management reports to ensure global consistency and data integrity.

Account development, Strategic responsibilities:

• Continually search for and implement cost savings for your client by improving processes and eliminating waste.
• Establish, maintain and review account objectives through the use of an annual business plan reviewed quarterly with Corporate Sponsor and key personnel.
• Identify opportunities and keep Teamsell updated accordingly.
• Be dedicated to the success of Expeditors and the program using ethical business practices, personal commitment, passion & sacrifice, and an obsession with the fundamental details of running the business.

Account development, Tactical responsibilities:

• Travel when necessary within region to branch offices, customer field offices, and account customers to resolve issues, review branch operating procedures, and maintain customer information and satisfaction. International travel as required.
• Update key customer contacts with industry information through newsflashes, insights and global news that directly affect them.
• Maintain lines of communication with all key contacts – locally, regionally or internationally – as needed within account’s organization.
• Maintain a thorough client organizational chart with all key contacts showing responsibilities and role (i.e.; decision maker, influencer, advocate, coach)
• Ensure advanced notice of service irregularities.

• Collaborate with cross-functional teams to ensure successful project delivery, adhering to scope, schedule, and budget, while maintaining safety and quality standards in line with project specifications and contractual obligations.
• Drive project optimization strategies to reduce costs through detailed budget planning and value engineering initiatives.
• Oversee and guide project progress to meet financial targets and support the achievement of corporate objectives key results.
• Establish robust reporting systems for the team, providing regular updates on project progress and performance.
• Develop, supervise, and review designs for commercial and industrial-scale solar systems, covering electrical, structural, and mechanical aspects of the projects.
• Collaborate with the design team to validate engineering designs, determining the optimal locations for DC & AC equipment, works, and tie-in with the existing electrical system.
• Provide technical expertise in the review and preparation of proposals, actively engaging in customer and internal stakeholder meetings throughout the project lifecycle.
• Lead technical direction throughout the project, from kickoff and execution to delivery, testing, commissioning, and project handover.
• Implement strategies to enhance ERP system, performance dashboard, and other project management tools to improve efficiency and project oversight.
• Recommend appropriate technologies based on site-specific factors, including geographic conditions, to optimize project performance.

• Minimum 5 years of project management experience in Solar, Electrical or Construction industry
• Proficient in Microsoft Excel, Project and ERP System
• Involves occasional travel to project sites, which may include critical phases such as client's interconnection shutdown activities.
• Result oriented, able to multi-task and work in fast paced environment
• Manage customer relationships and collaborate with internal teams and external stakeholders.
• Able to inspire and manage cross-functional teams to achieve project goals.
• Ability to exercise judgment and discretion in giving timely and anticipated response
• Strong technical aptitude in resolving project challenges and complex problems
• Possess strong data analytics and decision-making skills
• Knowledge and experience in Solar PV system will be an added advantage

Job Summary:

• Source and manage the Indirect Materials commodities specializing in repairs and spares, include all kinds of ME spares & service to support production equipment maintenance, production consumables and CAPEX programs. 
• Commodity Know how and Management in Strategic Sourcing for repairs and spares for Hard-Disk equipment.
• Collaborate closely with Engineering team to identify VA/VE, cost optimization opportunities.
• Develop category sourcing strategy and conduct sourcing Due Diligence
• Contract negotiation and implementation.
• Manage supplier performance.

Essential duties & Responsibilities:

• Perform sourcing events and responsible for RFQ activities related to the purchases of materials, equipment, and services
• Support strategic initiatives, cost savings and contract management by utilizing should-cost models
• Negotiate pricing, lead time, commercial terms, incoterm, MOQ, contract renewals, etc
• Collaborate internally to meet stakeholders needs, ensure alignment with company’s strategic direction and drive key performance measures (KPI)
• Identify suppliers based on stakeholder requirements and supplier capability
• Engage in supplier development and risk assessment to optimize cost, supply and quality
• Ensure the supplier complies with the company’s rules and regulations, RBA requirement, Ethics and Compliance requirement, Trade Compliance, IMS Compliance
• Generate reports in tracking and meeting cost savings goal and initiatives

• Ensure profit optimization and superior guest experience.
• Drive the hotel’s commercial performance.
• Create a performance-driven culture that meets the business objectives of key stakeholders: guests, employees, owners, and Accor.

We are committed to building world-class center of excellence with positive, enthusiastic, energetic and supportive team members. We embrace Western Digital core values which are Think big, Make it happen and Do it together. We are process oriented and work diligently towards targets. 

We are looking for a talent who commits to contribute his/her talent to the team and develop his/her career together with Western Digital. The role is encouraged to evolve rapidly through experience of a fast-paced multinational environment, dynamic business initiatives and continuous process improvement & automation.

Reporting to COE Director, this role will manage COE revenue accounting team to drive revenue operation and closing process with a continued focus on improvement to achieve best-in-class results.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Engage in and oversee various revenue recognition activities in accordance with US GAAP as part of the monthly close, including revenue cut-off, OEM rebate accrual, return reserve calculations, and sales confirmation process, etc.
• Managing the day to day operations of customer master set up and revenue operations to support Business Operations, Sales and FP&A teams.
• Work closely with Corp Revenue Accounting team and business partners from BU Finance, Sales Operations, Trade Compliance and IT teams to support new business initiatives.
• Reviews journal entries and various account reconciliations to facilitate the month end closing process
• Support the Sarbanes-Oxley documentation for key Balance Sheet and Income Statement accounts and relevant control activities.
• Proactively identify issues and assist in optimizing systems, upgrades, and automation of accounting processes
• Assist with quarterly reviews and annual audits conducted by internal and external auditors.
• Preparation of ad-hoc analyses and special projects as requested.

We are committed to building world-class center of excellence with positive, enthusiastic, energetic and supportive team members. We embrace Western Digital core values which are Think big, Make it happen and Do it together. We are process oriented and work diligently towards targets. 

We are looking for a talent who commits to contribute his/her talent to the team and develop his/her career together with Western Digital. The role is encouraged to evolve rapidly through experience of a fast-paced multinational environment, dynamic business initiatives and continuous process improvement & automation.

Reporting to COE Director, this role will manage COE intercompany and consolidation team to drive the close and consolidation process with a continued focus on improvement to achieve best-in-class results.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Engage in and oversee consolidation activities as part of the monthly close, including intercompany reconciliation, elimination, translation and reporting,
• Seek opportunities to streamline and shorten the close and reporting cycle, including identifying and recommending process and system enhancements to improve efficiency and effectiveness of close and consolidation activities while maintaining effective internal controls,
• Reviews journal entries and various account reconciliations to facilitate the month end closing process
• Deliver trainings and provide accounting guidance to global Western Digital entities on the intercompany process,
• Perform ad hoc technical accounting research and evaluation of non-recurring accounting transactions, including having a thorough understanding of associated legal documents, documentation of accounting conclusions, as needed, and understanding proposed journal entries for posting in the GL
• Support cross-functional teams including revenue, tax, and cost accounting with journal entry posting and account analyses.
• Support the Sarbanes-Oxley documentation for key Balance Sheet and Income Statement accounts and relevant control activities.
• Proactively identify issues and assist in optimizing systems, upgrades, and automation of accounting processes
• Assist with quarterly reviews and annual audits conducted by internal and external auditors.
• Preparation of ad-hoc analyses and special projects as requested.

• Responsible for SMT product quality issues. 
• Window to internal/external customer on quality/rejected matter.
• As the key driver in problem solving on quality issues encountered in SMT operations, or 0KM defects (SMT related). Coordinate all activities related to quality process are closed on time.
• To manage the rightful resources, develop associates to be competent in their area of responsibility and drive for process improvement activities.
• To set the realistic quality goal, ensure all key performance indicators are meeting departmental goal and drive for continuous improvement together with the team.
• To evaluate associate performance with goal setting in line with department goal.
• To plan for training need analysis (TNA) for the associates.
• Lead quality audit and countermeasures.
• Provide support to EWB, IPQC, ECN & NPI teams.
• To ensure all manufacturing documents are being prepared and update accordingly before line release for manufacturing.  (e.g.: Process Control Plan, PFMEA, Instruction card, Work Instruction, etc.)
• Ensure proper maintenance on the quality records.
• Responsible on yield reporting and monitoring, and improvement.
• Any other duties assigned by the immediate superior from time to time.

Support project management in the global enterprise applications (ERP, SCM, CRM, MDM etc.) implementation project

In the short term, we are looking for a skilled person who can support project management and integration management activities in the ongoing global enterprise applications (ERP, SCM, CRM, MDM etc.) implementation project.

Post the project, we expect you to keep engaged in the upcoming strategic global projects in the pipeline as an essential part of the team.

In the mid to long term, we expect you to become part of the next gen leaders in our organizations

Key Responsibilities

In the short term, we expect you to join the project management team and support project management and integration management activities in the ongoing global enterprise applications (ERP, SCM, CRM, MDM etc.) implementation project.

Post the project, we expect you to keep engaged in the upcoming strategic global projects in the pipeline and take the role of project management and/or integration management.

Who You’ll Work With

As a NPI Materials Manager, you will engage with Engineering, Platform Design, CM Partners, CA personnel and other business functions. You will get an opportunity to work with some of the smartest engineering and technical leaders in the industry.

What you'll do

• Support programs from prototype phase through start of production until transition to production sustaining team. Own the transition plan for the program / parts to be handed over to on-going production
• Work with the CM NPI project buyers, material planner, production control, planning manager, in support of providing clear to build and planning scenarios
• In collaboration with the NPI Program Manager (PM) team, this individual will be responsible for ensuring the continuity of supply to meet on-time execution of the multiple phase builds into production
• Effectively communicate material requirements and program timelines/milestones to external suppliers
• Drive opportunities to improve data quality, data integrity, and data governance practices across the organization
• Work with external suppliers to establish the appropriate delivery schedules for individual components, specifying quantity and frequency targeting on-time delivery; coordinate with Supply Chain team and Logistics as needed.
• Identify supply chain risks and mitigation steps to ensure material readiness
• Communicate status and risks regularly. Escalate in a timely manner
• Propose and execute solutions to eliminate shortages impacting build schedules
• Own the leadership communication on the program to all key stakeholders: program management, engineering & supply chain
• Ensure BOM accuracy by working with engineering
• Collaborate with Supply Chain and Engineering to support material changes resulting from
• Engineering Change Order (ECO’s), plan for new material and minimize obsolescence of old material
• Work fluidly in a highly cross-functional team environment involving manufacturing, program management, product development teams, design engineers, supply chain, production control and logistics teams
• Look for opportunities to identify and drive improvement projects/ processes
• Present executive summary of material metrics and quarterly business reviews (QBR)