職位名稱: 財務主管/助理主管

地點: 馬來西亞白沙羅帝國城

公司: Nsty Holding Sdn Bhd

主要職責：

財務記錄保存：

• 維護準確和最新的財務記錄，包括現金和銀行交易、應付帳款、應收帳款、總帳和日記帳分錄。
• 確保及時準確地記錄所有財務交易，包括發票、付款和費用的處理。
• 定期核對銀行和信用卡對帳單以及其他財務帳戶，以識別和糾正差異。
• 與相關利害關係人合作，確保及時完成所有財務記錄。

財務報告：

• 根據公認會計原則 (GAAP) 或國際財務報告準則 (IFRS) 編制月度、季度和年度財務報表。
• 產生一系列財務報告，例如損益表、資產負債表、現金流量表以及預算與實際分析。
• 提供財務分析和見解，以支援管理階層的策略決策和規劃。

應付帳款和應收帳款：

• 管理應付帳款流程，包括發票驗證、費用處理以及確保及時向供應商付款。
• 監控應收帳款帳齡報告，與銷售及客戶服務團隊協調跟進逾期付款。
• 核對應付帳款和應收帳款餘額，以確保準確性並與外部利害關係人的帳目報表 (SOA) 保持一致。

財務系統與流程管理：

• 有效利用會計軟體和財務系統來簡化財務流程、提高效率並確保資料完整性。
• 維護標準作業程序 (SOP) 的最新記錄並確保其在財務部門內的合規性。

資格：

• 會計、金融或相關領域的學士學位。
• 專業認證（例如 ACCA、CPA、CIMA）是一個額外的優勢。
• 對財務報告標準（GAAP、IFRS）有深入了解。
• 熟練會計軟體和ERP系統。
• 優秀的分析、解決問題和溝通能力。
• 能夠與內部和外部利害關係人合作並聯絡。

津貼和福利

• 附近的公共交通
• 中心位置
• 休閒著裝要求
• 免費小吃/歡樂時光
• 醫療保險
• 牙科保險
• 視力保險

COMPANY: MY ECOCLASS GROUP

POSITION: ACCOUNT MANAGER

KEY RESULT AREA:

1. Ensure the group’s financial governance and audit procedure are in place.

2. Develop financial strategies aligned with the company’s business plans and support

realization of long-term growth objectives.

3. Budgeting, tax planning and assist the CEO in treasury functions.

4. Focus on improving system efficiencies and business practices.

5. Oversee the daily accounting and operational functions of the group of companies.

RESPONSIBILITIES:

1. Manage the monthly financial close process, including ensuring all costs incurred are

properly recorded, reviewing journal entries, account balance reconciliations, and

report preparation.

2. Interacts at all levels to produce timely, efficient, and accurate month-end close and all internal management and financial reporting for Management deliberation.

3. Make recommendations for changes as needed and ensure that company policies and procedures are followed.

4. Establish reporting formats to communicate and highlight cash flow requirements and projections.

5. Supervise team of Accounting and Administration staff to ensure they are motivated and provided proper support to meet their job duties and responsibilities

6.Perform ad-hoc functions as and when assigned by CEO/Management.

REQUIREMENTS:

1. Minimum bachelor’s degree in accounting, finance, or related field
2. Preferred candidate with Professional qualification (ACCA, CPA, others)
3. Minimum 7 to 10 years of experience of accounting experience, with at least 3 years of management experience preferably working in established architecture/ID fit out company.
4. Strong leadership skills with high level of self-motivation and initiatives, able to work well in a fast pact environment.
5. Strong analytical and problems solving skills.
6. Good command in English ,Bahasa and Mandarin

Perks & Benefits

• Commission and bonus
• Casual dress code
• Paid training and development
• Free Parking

要求：

• 電力工程或任何相關領域的學士學位。
• 至少 3-5 年高壓輸配電產業專案經理經驗。
• 擁有在預算範圍內以高品質標準成功管理複雜電氣專案的良好記錄。
• 對施工方法有深入的了解。材料和規定。
• 對專案管理方法（例如 PMP）有深入的了解。
• 優秀的溝通、人際互動、談判和解決問題的能力。
• 具有激勵和領導團隊能力的領導技能。
• 精通專案管理軟體和施工估算軟體。
• 有 ERP 管理經驗將是一個額外的優勢。

工作職責：

1.0 專案領導與管理：

• 確保所有營運流程高效運作。這包括優化工作流程、資源分配和日程安排，以滿足客戶需求和專案時間表。透過實施標準作業程序，可以減少瓶頸並提高整體效率。
• 為指定的設施管理和互連設施高壓輸電項目從構思到完成提供策略方向和領導。
• 制定和管理專案計劃、時間表、預算和資源。
• 監督專案執行的各個方面，包括採購、合約管理、施工活動、品質控制和團隊 KPI 業務記分卡。
• 創建新的 SOP、增強現有的 SOP、將已建立的 SOP 付諸實踐，並在每個 SOP 付諸實踐後對其進行評估，以確保執行和合規性處於盡可能高的水平。
• 管理專案風險並制定應急計劃以緩解潛在問題。
• 定期進行評估並與專案里程碑和成果團隊會面，以確定需要改進的領域，並在專案偏離軌道時採取糾正措施。

2.0 客戶溝通與關係管理：

• 在整個專案生命週期中與客戶保持清晰一致的溝通。
• 定期向客戶提供專案更新和報告。
• 識別並尋求新的專案機會。
• 參與為潛在客戶提供建議和演示。

3.0 策略規劃與發展 制定業務策略

• 制定推動公司願景的長期策略目標。這可能包括擴大服務範圍、進入新市場或利用技術來增強服務交付。

4.0財務管理：

• 監控專案預算並確保成本效益。
• 確定並實施節省成本的措施。

5.0 品質保證與合規品質標準：

• 為指定項目實施並執行全面的品質保證/品質控制計畫。
• 實施風險管理策略可以保護公司免受潛在的法律問題或經濟處罰。

6.0 團隊領導與發展：

• 營造一個協作環境，讓部門主管和團隊成員感到有能力為公司的目標做出貢獻。
• 鼓勵持續學習的文化，透過指導和指導促進專業成長。

7.0 報告與溝通

• 為執行長和董事會準備全面的報告，詳細介紹營運績效、財務指標和策略舉措。
• 保持開放的溝通管道可確保所有利害關係人了解公司的績效和挑戰。

津貼和福利

• 免費零食
• 開放的文化環境
• 個人發展機會
• 有薪培訓和發展

職責：

• 透過成功管理銷售團隊實現成長並實現銷售目標。
• 設計並實施策略性業務計劃，擴大公司的客戶群並確保其強大的影響力。對銷售代表進行公司產品招募、目標設定、輔導和績效監控。
• 透過與客戶合作並了解他們的需求，建立並促進強大、持久的客戶關係。
• 每天向管理團隊提供銷售、收入和費用報告以及切合實際的預測。
• 熱衷於學習新產品，以積極主動的態度探索
• 識別新興市場和市場變化，同時充分了解新產品和競爭狀況。

要求：

• 至少擁有工商管理或相關領域的證書/學士學位。
• 具有作為銷售代表或銷售經理的成功經驗，始終如一地達到或超過目標。
• 致力於透過工作坊、研討會和會議持續學習。
• 具有在組織各個層面進行可信且有效的溝通、展示和影響力的能力。
• 具有推動銷售流程從計劃到結束的能力。
• 良好的商業頭腦和行業專業知識。
• 強大的指導、指導和人員管理技能。

津貼和福利

• 員工股權
• 佣金基礎
• 中心位置
• 個人保險
• 事假
• 開放文化

Job Responsibilities

• Forge and nurture strong relationships with existing and potential clients.
• Identify and cultivate qualified sales leads to drive business growth.
• Sell and negotiate Nippon Express' comprehensive suite of logistics services.
• Secure and retain new clients by delivering exceptional value propositions.
• Prepare accurate and competitive quotes for both current and prospective clients.
• Leverage analytical skills to develop customized logistics plans.
• Proactively anticipate and troubleshoot potential issues, ensuring seamless freight movement.
• Conduct post-shipment follow-ups to gauge customer satisfaction and identify areas for improvement.
• Achieve individual, team, and company objectives through dedicated performance.
• Collaborate seamlessly with Operations and international partners to optimize freight movement efficiency.

Requirements:

• Minimum 3-5years work experience in a multinational company, preferably in the logistics, ocean forwarding, domestic and cross border transportation, semiconductor & technology.
• Good command of spoken and written English and Bahasa Malaysia language is a must.
• Advance hands-on knowledge of Microsoft Excel and Power Point.
• Exposure to Salesforce or other CRM software.
• Exceptional customer service skills with the ability to negotiate rates, sell services, and build professional relationships via telephone and email.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Medical insurance
• Personal development opportunities

工作職責

• 提高營運和倉儲效率，在不影響安全和品質的情況下最大限度地提高產量並降低營運成本。
• 在效率、安全、安保、品質和維護等領域實施並推動持續改善活動。
• 與承包商、供應商、貨運代理和相關機構等第三方服務提供者建立並維持良好的關係。
• 負責設備和倉庫設施的維護，確保效率和安全得到最佳化。
• 負責確保及時準確地記錄資訊和文件。
• 領導緊急應變小組處理現場或場外洩漏或事故，並積極採取預防措施，以消除未來的事故。
• 對指定業務的損益狀況負責。
• 確保倉庫作業活動依照安全規範進行，維持5S。
• 一旦發生任何事件，立即進行初步調查並起草報告給管理層。
• 上級要求的其他相關職責。

要求：

• 物流和供應鏈管理或任何同等領域的最低文憑。
• 日語和英語流利。
• 物流和供應鏈相關資格是額外優勢
• 需要至少 6 - 7 年領導營運/倉庫團隊的相關經驗
• 管理倉儲或庫存管理的實務經驗將是一個額外的優勢
• 成熟、有責任心並且能夠在最少的監督下工作

津貼和福利

• 津貼（旅費、交通費等）
• 醫療保險
• 個人發展機會

• Position: Assistant Manager, HR & Administration.
• Salary: RM 5000-7000.
• Job location: Bandar Klang, Selangor.
• Hours of work (5-day week) : 8.30 am-5.30 pm (Monday-Friday)

About the hiring company

A fantastic opportunity has become available for an experienced Human Resource Assistant Manager level to join a 4-star business class hotel in Klang area. Currently they are seeking an experienced and highly motivated HR professional to join their professional team, and play a pivotal role in the operation of HR activities within the organization.

Roles & Responsibilities

This is a permanent position reporting to Group HR & Administration Manager within the Group.

As Assistant Manager, you will be responsible for the full spectrum of HR functions,which include recruitment & selection, salary & payroll administration, training & development, employee relations, compensation & benefits and other HR support services.

This role encompasses all employee levels of the business. This generalist position is responsible for the full spectrum of HR functions as follows:

·To direct and manage all aspects of employment, Industrial Relations, Employee health, services benefits & welfare, wages and salary administration.

·Develop HR policy and direct/coordinate HR activities within hotel.

·Manage recruitment process, internal development and succession planning.

·Manage all aspects of Performance Management.

·Develop and maintain HR system where records can be retrieved.

·Keep records of benefits plans participation such as insurance, personnel transactions.

·Administer benefits programs such as life, health, dental insurance plans, vacation, sick leave, leave of absence.

·Responsible to prepare budget of HR operations.  

The candidate

· Malaysians with tertiary education qualification in HR disciplines or Business Administration.

·Strong Human Resources generalist and leadership experience ideally from hospitality/hotel industry.

·Well versed in Malaysian labour law,IR Act and statutory requirements.

·Manage in-depth Industrial Relations issues.

·Good command of spoken and written English plus conversant in BM and Chinese/Mandarin.

·High level of computer literacy with proficiency in MS Office application skills.

·Be willing to be based at Klang area.      

HOW TO APPLY

Interested candidates are hereby invited to apply by forwarding a copy of your resume for our review. You may choose to apply online through JOBSTORE by clicking the Apply button to submit your application. Alternatively, candidates may forward their resume directly to us at CHRISJAC via our E-mail at: jobs@chrisjac.com.my

More jobs from Chrisjac.

More job openings are available from Chrisjac. To learn more about all of the career opportunities that Chrisjac can offer, please visit our website at www.chrisjac.com.my

Perks & Benefits

• Casual dress code
• Regular team activities
• Personal leave
• Personal development opportunities

• 職位：人力資源及行政助理經理。
• 薪資：RM 5000-7000。
• 工作地點：雪蘭莪州巴生市。
• 工作時間（每週 5 天）：上午 8.30 至下午 5.30（週一至週五）

關於招募公司

經驗豐富的人力資源助理經理級別獲得了加入巴生地區四星級商務酒店的絕佳機會。目前，他們正在尋找一位經驗豐富、積極進取的人力資源專業人士加入他們的專業團隊，並在組織內人力資源活動的運作中發揮關鍵作用。

角色和職責

這是一個永久職位，向集團內的集團人力資源和行政經理報告。

作為助理經理，您將負責全方位的人力資源職能，包括招募和選拔、薪資管理、培訓和發展、員工關係、薪資和福利以及其他人力資源支援服務。

此角色涵蓋企業的所有員工等級。此通才職位負責全方位的人力資源職能，如下：

·指導和管理就業、勞資關係、員工健康、服務福利和福利、工資和薪資管理的各個方面。

·制定人力資源政策並指導/協調飯店內的人力資源活動。

·管理招募流程、內部發展和繼任計畫。

·管理績效管理的各個面向。

·開發和維護可檢索記錄的人力資源系統。

·保留參與福利計劃的記錄，例如保險、人事交易。

·管理福利計劃，如人壽、健康、牙科保險計劃、假期、病假、請假。

·負責編製人力資源業務預算。

候選人

·具有人力資源學科或工商管理高等教育資格的馬來西亞人。

·強大的人力資源通才和領導經驗，最好來自酒店/酒店業。

·精通馬來西亞勞工法、投資者關係法和法定要求。

·管理深入的勞資關係問題。

·良好的英語口語和書寫能力，並精通國語和中文/普通話。

·具備較高的電腦素養，熟練MS Office應用技能。

·願意駐紮巴生地區。

如何申請

特此邀請有興趣的候選人透過轉發您的履歷副本進行申請，以供我們審核。您可以選擇透過JOBSTORE線上申請，點擊「申請」按鈕提交您的申請。或者，候選人可以透過我們的電子郵件直接將簡歷轉發給我們的CHRISJAC ： jobs@chrisjac.com.my

克里斯雅克的更多職位。

Chrisjac 提供更多職缺。要了解有關 Chrisjac 可以提供的所有職業機會的更多信息，請訪問我們的網站www.chrisjac.com.my

津貼和福利

• 休閒著裝要求
• 定期團隊活動
• 事假
• 個人發展機會

JOB DESCRIPTION

Company background: Manufacturing

1)Fully in charge of handling bank accounts including bank reconciliation and managing the local and foreign account.

2) Analyze and prepare monthly forecast report on the company cash movement. 3)Preparing and monitoring budget for each department

4)Fully in charge of monitoring the company cash flow and ensuring the cash is sufficient for operating expenses.

5)Fully in charge of Account Payable including preparing the monthly Ageing Report and creditor reconciliation.

6)Prepare the payment listing for the local and foreign supplier to ensure all the payments can be made as scheduled.

7)Fully in charge of monitoring the Account Receivable and assisting the subordinate to ensure all payment receives as per scheduled.

8)Fully in charge of monitoring and checking the entire invoice to ensure the entire invoice input correctly and precisely.

9)Prepare all preliminary work in closing monthly management report and liaise with other department in compile and record closing document.

10)Assist on preparation of periodical management accounts, cash flow planning, financial analysis, and report to top management.

11)Prepare schedule and report for year-end Audit and Tax Computation.

12)Fully in charge of the tax queries by the tax agent on expenses and payable items.

13)Work closely with other departments in performing company sales, purchasing and other financial reporting activities.

14)Coordinate twice a year stock internal stock take activity.

15)Assist external auditors in performing annual stock take evaluation and present annual management account to prepare Audited financial statement

16) Liase with Company Secretary secretarial matter

17) Fulfill any adhoc task /report request by Managing Director

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Medical insurance
• Personal leave
• Personal development opportunities

職位描述

公司背景：製造

1）全面負責銀行帳戶的處理，包括銀行對帳以及本地和國外帳戶的管理。

2) 分析並準備公司現金流動的月預測報告。 3）各部門預算的編制與監控

4）全面負責監控公司現金流量，確保現金充足用於營運費用。

5）全面負責應付帳款，包括準備每月帳齡報告和債權人對帳。

6) 為本地和國外供應商準備付款清單，以確保所有付款都能按期支付。

7) 全面負責監控應收帳款並協助下屬確保所有款項按期收到。

8）全面負責對整張發票進行監控檢查，確保整張發票輸入正確、準確。

9)準備結帳每月管理報告的所有前期工作，並與其他部門聯絡編制和記錄結帳文件。

10)協助編制定期管理帳目、現金流量計畫、財務分析並向最高管理階層報告。

11）準備年終審計和稅務計算的時間表和報告。

12）全面負責稅務代理人對費用及應付項目的稅務查詢。

13）與其他部門密切合作，執行公司銷售、採購和其他財務報告活動。

14）每年協調兩次庫存內部盤點活動。

15)協助外部審計師進行年度盤點評估並提交年度管理帳目以準備經審計的財務報表

16) 與公司秘書聯絡秘書事宜

17) 完成總經理的任何臨時任務/報告要求

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 醫療保險
• 事假
• 個人發展機會

職位描述

公司背景：製造

1）全面負責銀行帳戶的處理，包括銀行對帳以及本地和國外帳戶的管理。

2) 分析並準備公司現金流動的月預測報告。 3）各部門預算的編制與監控

4）全面負責監控公司現金流量，確保現金充足用於營運費用。

5）全面負責應付帳款，包括準備每月帳齡報告及債權人對帳。

6) 為本地和國外供應商準備付款清單，以確保所有付款都能按期支付。

7) 全面負責監控應收帳款並協助下屬確保所有款項按期收到。

8）全面負責對整張發票進行監控和檢查，確保整張發票輸入正確、準確。

9)準備結帳每月管理報告的所有前期工作，並與其他部門聯絡編制和記錄結帳文件。

10)協助編制制定期管理帳目、現金流量計畫、財務分析，並向最高管理階層報告。

11）準備年終審計和稅務計算的時間表和報告。

12）全面負責稅務代理人對費用及應付項目的稅務查詢。

13）與其他部門密切合作，執行公司銷售、採購和其他財務報告活動。

14）每年協調兩次庫存內部盤點活動。

15)協助外部審計師進行年度盤點評估並提交年度管理帳目以準備經審計的財務報表

16) 與公司秘書聯絡秘書事務

17) 完成總經理的任何臨時任務/報告要求

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 醫療保險
• 事假
• 個人發展機會

• Responsible for managing the entire recruitment process, ensuring that the organization successfully attract and integrate top talents successfully into the organization with focus on candidate and employee experience.
• Working closely with Talent Acquisition team from all Bosch Malaysia locations by analyzing company’s hiring needs, sourcing platform and recruitment strategy to ensure a healthy talent pipeline is available in meeting hiring needs.
• Oversee the governance and Key Performance Indicators of talent acquisition processes and evaluate recruiter performance, ensuring adherence to company standards, process quality and best practice implementations.
• Developing and implementing comprehensive onboarding and integration programs that align with the company's values and culture, serving as a point of contact for new hires during their early integration journey in Bosch.
• Responsible on the implementation of employer branding and communication strategies which include content creations, managing social media, fulfilment of employer branding roadmap for Bosch Malaysia

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, trading systems and data science is to enable easy access to financial services that were previously inaccessible or difficult to understand. Join us on this exciting journey as we expand our operations in Malaysia. We're looking for dynamic individuals who share our vision and want to contribute to the next chapter of Bjak's success.

About The Role

We are in search of an accomplished Product Manager with a fervor for crafting customer-centric products. Join our dynamic and fast-paced environment, collaborating with cross-functional teams to conceive, create and launch products that align with the company's vision and strategy.

Key Responsibilities:

• Cultivate a profound understanding of the customer experience, identifying product gaps and devising innovative solutions to bolster market share, enhance customer journey and fuel growth.
• Garner support for the product vision internally and externally, cultivating strong relationships with key partners.
• Formulate pricing and positioning strategies for products.
• Translate the product strategy into meticulous requirements and prototypes.
• Prioritize and define product activities, considering their impact on the business and customers.
• Collaborate closely with engineering teams to ensure swift time-to-market and resource optimization.
• Spearhead product launches, coordinating efforts with the public relations team, executives, fellow product management colleagues.
• Assess promotional plans to ensure alignment with the product line strategy and effective message conveyance.
• Champion the product, serving as its evangelist to heighten awareness and comprehension.
• Represent the company by engaging with customers, seeking feedback on company products and services.

• Demonstrated experience in product management or as an associate product manager.
• A proven track record of successfully managing all facets of a product's lifecycle.
• Proficiency in devising product and marketing strategies, with an adeptness in articulating recommendations to executive leadership.
• A solid technical background with hands-on experience or comprehension of software development and web technologies.
• Exceptional problem-solving abilities, coupled with a willingness to dive into tasks.
• Proficiency in collaborating with cross-functional teams within a matrix organizational structure.
• Superb written and verbal communication skills.
• Preferably, an MS/BS degree in Computer Science, Engineering, or a related field.

At Bjak, we offer the opportunity to be part of a fast-growing company at the forefront of innovation in financial services. As the Product Manager, you will play a key role in driving the success of our operations while working in a dynamic, supportive, and collaborative environment.

Joining Bjak offers:

• The chance to make an immediate impact on Bjak’s success in Malaysia.
• A creative and flexible work environment that encourages innovation.
• Competitive compensation, benefits, and opportunities for professional growth.

Primary Responsibilities

System Operations & Support

• Ensure the full implementation of IT projects, meeting deadlines and functional specifications.
• Provide day-to-day IT support for operations, troubleshooting end-user system and application issues promptly.
• Manage IT Helpdesk to address and resolve hardware and software issues efficiently.
• Monitor and maintain hotel servers (including backups, email systems, domain management, payroll systems, and business-critical servers).
• Install and configure new equipment, software, and networking solutions, providing necessary training to users.
• Perform preventive maintenance on servers, backup tapes, and ensure sufficient storage housekeeping.

Compliance & Security

• Coordinate with hotel IT teams to ensure compliance with company standards for IT hotel operations.
• Support the Finance Manager to align IT corporate operations with company standards and policies.
• Implement IT procedures and processes to maximize data protection, system security, and user privacy.
• Monitor software licenses, renewals, utilization, and manage reallocation or termination requests.

Vendor & Budget Management

• Work with system integrator vendors to resolve application errors, system enhancements, upgrades, and customization.
• Manage relationships with vendors, overseeing the procurement of hardware, software, and IT services.
• Plan, develop, and implement the IT budget, ensuring cost efficiency by obtaining competitive pricing from suppliers.
• Source, evaluate, and select vendors for IT-related projects and requirements.

Strategic IT Planning

• Perform feasibility studies and provide recommendations for system enhancements and process improvements.
• Ensure the hotel remains updated with the latest IT technologies by attending seminars, conferences, and workshops.
• Support the management team by monitoring system performance and providing insights for system optimization.

You will be responsible for the successful execution of all hotel events,leading the service process from beginning till end. You will provide oversight and management from Sales Managers to Service Managers, and through to post-event follow up. Your key duties and responsibilities will be to ensure the highest level of guest satisfaction, and to maximize the returns for the resort. You will be a sales champion for the resort, following up on business referrals and sales leads to increase business, and to ensure guest satisfaction and solicit rebooking.

You will oversee the day-to-day operations of the Front Office, maintaining Front Office and brand standards and maximizing the quality level of products and services to achieve the highest guest satisfaction. This will include managing the performance of the team members: designing, implementing and monitoring the impact of training (including IT systems and guest service procedures) for all Front Office team members, capturing and implementing best current practice SOPs relating to Front Office operation. Manage the functioning of all departmental team members, facilities, sales and costs, to ensure maximum departmental profit. Drive the implementation of all sales and promotional programmes of the property, taking personal responsibility for driving upselling and ensuring the team has the most up to date knowledge of the property.

• Lead the Operations & Maintenance (O&M) aspects of the Interconnection Facility (IF) for Utility-Scale Solar projects.
• Design and implement an effective maintenance plan on medium and high voltage systems as well as related power quality/telecontrol/telemetering/ICT system.
• Present O&M perspective in reviewing relay protection scheme and control design during construction and operation phase.
• Serve as an expert on transmission-related market design and regulatory issues, monitor key developments, and provide recommendations in these areas.
• Setup and lead a technical team consist of engineer and chargeman to respond to electrical breakdown at Interconnection Facility (IF) while ensuring compliance on Service Level Agreement.
• Communicate effectively with authorities, engineering consultants, competent persons, contractors, vendors and clients during projects phase and service warranty period.
• Develop maintenance procedures related to 6.6kV up to 132kV equipment while ensuring compliance with Health, Safety, and Environment legislation.
• Review project technical information and installation quality prior to Defect Liability Period and service warranty.
• Verify all the maintenance outcomes performed by technicians and contractors. Ensure that the countermeasures applied are in accordance with the standards, procedures and specifications allowed.
• Gather information on design failure, installations quality, or materials quality issue, and provide constructive feedback to Project Management team for future improvements.

• Possess at least 7 years of working experience in the development or operation of Interconnection Facility (IF) up to 132kV.
• Possess a Bachelor's Degree in Electrical Engineering or equivalent, or
• Certified competent person by Suruhanjaya Tenaga in 33kV or 132kV discipline.
• Expert in protection co-ordination studies and configuration of major relay brands approved for by TNB for Utility-Scale Solar Interconnection Facility.
• Experience with commissioning SAT/FAT activities including secondary injection test.
• Experience in secondary and primary designs of medium and high voltage equipment, including protection, metering, automation, power quality, and ICT.
• Excellent analytical, problem solving and decision-making skills.
• Customer oriented, independent, and good interpersonal skills.
• Good in communication, and excellent verbal and written in Bahasa Malaysia and English.
• Able to work on weekend and public holiday if required.
• Possess valid driving license D, and able to travel to remote areas.

Key Responsibilities

Guest Experience Leadership

• Oversee all aspects of the Front Office, including reception, reservations, concierge, and guest services, to ensure a warm and efficient welcome.
• Drive excellence in guest experiences by maintaining brand standards and delivering personalized, professional service at all touchpoints.
• Actively resolve guest complaints, inquiries, and requests in a timely manner, ensuring high levels of satisfaction and loyalty.
• Maintain a strong presence in the lobby to engage with guests, address concerns proactively, and provide leadership to the team.

Operational Excellence

• Plan, organize, and monitor daily Front Office operations to ensure smooth processes, from check-in to check-out.
• Coordinate closely with other departments, such as Housekeeping, Engineering, and Food & Beverage, to provide seamless service to guests.
• Implement and maintain effective Front Office policies and procedures to optimize efficiency and adherence to company standards.
• Ensure all systems, reports, and logs are accurately maintained for smooth operations and audit purposes.

Team Leadership & Development

• Lead, motivate, and mentor the Front Office team to deliver excellent service and achieve departmental goals.
• Conduct recruitment, onboarding, training, and regular performance reviews to build a high-performing, professional team.
• Manage team schedules, ensuring optimal staffing and effective labor cost management.
• Foster a positive and collaborative working environment that enhances teamwork and morale.

Financial Management

• Work closely with the Revenue and Sales teams to maximize room revenue through effective inventory management, upselling initiatives, and occupancy optimization.
• Monitor departmental expenses and implement cost-control measures to ensure profitability while maintaining high service standards.
• Prepare and analyze reports, including occupancy forecasts, revenue performance, and key Front Office KPIs.

Technology & Compliance

• Oversee the effective use of hotel systems (PMS) to manage reservations, guest profiles, and billing efficiently.
• Ensure compliance with safety, security, and hotel operational standards.
• Implement and monitor procedures to safeguard guest data and privacy, in line with company policies.

NIQ Customer Support team is focusing on building positive customer experiences by offering outstanding customer-centric servicing and support to uncover insights on consumer buying behavior, in a timely and consistent manner. This role drives loyalty and empowerment to enhance our customers' use of our data and tools through specialty expertise, engagement, and solutioning.

Responsibilities

• Support team in managing in-market complex customer queries, build apt hypothesis and bring prompt resolution with data support and effective communication.
• Work closely with in-market Consulting, Analytics & Insights team, Operations and Data Science, Global customer Service Centre to ensure all work is connected to client business issues and is delivered according to established timelines and in a way that contributes to driving client outcomes.
• Create an environment to encourage and drive solution mindset and to leverage best practices.
• Enhance servicing efficiencies through planning and execution of client engagement model to attain acceptable client (NPS) satisfaction scores.
• Measure emerging issues and quality trends, flag out areas of improvement regularly, and share with respective teams for improvement.

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, blockchain, trading systems and data science is to enable easy access to financial services that were previously inaccessible or difficult to understand. Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service.

This role focuses to perform the HR services-related tasks (eg. HR administrative, recruitment, learning/training development, HR service desk etc.) in timely manner. Candidate should be able to think out of the box and challenge the existing process to ensure continuous improvement.

• Establish a strong rapport with hiring managers to understand their strategic staffing needs and fill vacancies in a timely manner.
• Work with hiring managers to develop job descriptions and requirements, post advertisements in a variety of job platforms
• Review online applications, evaluate qualifications of both internal and external candidates, conduct interviews to analyse candidate experience and fit, coordinate pre-employment tests as needed, verifying references.
• Manage candidate interview results and selection decision with hiring manager. Provide candidates feedback on interview results as appropriate.
• Complete reference check and background checks on selected candidates, as requested.
• Liaise between new hires and human resources, ensuring submission of all documentation required.
• Be proactive, think strategically, and network early in search of stellar candidates for all positions.
• Recommend system improvements to current recruitment processes to ensure streamlined, cost effective, high quality services are provided to hiring managers.
• Track applicant flow, maintain pipeline of qualified candidates for future consideration, help collect and analyse recruitment data.
• Build and maintain database of qualified professionals to rapidly respond to talent management needs.
• Represent Bjak with professionalism, enthusiasm and energy to sell the organization to prospective candidates.
• Conduct informational interviews with potential candidates. Solicit and prioritize internal referrals.
• Proactive use of social media, Facebook, Linkedin etc.

• Bachelor's degree or relevant experience HR Certification, ideally Bachelor’s Degree in Human Resources/Business/Social Sciences/Psychology field
• Bi-lingual proficiency in Bahasa Malaysia and English
• Quality driven – in communications and all system transactions
• 5+ years' experience in Human Resources
• Strong recruiting and demonstrated ability to improve talent acquisition strategies
• Demonstrated expertise training managers and employees
• Strong organizational, critical thinking and communications skills
• Attention to detail and good judgement

At Bjak, we offer the opportunity to be part of a fast-growing company at the forefront of innovation in financial services. As the Marketing Manager – Malaysia, you will play a key role in driving the success of our Malaysian operations while working in a dynamic, supportive, and collaborative environment.

Joining Bjak offers:

• The chance to make an immediate impact on Bjak’s success in Malaysia.
• A creative and flexible work environment that encourages innovation.
• Competitive compensation, benefits, and opportunities for professional growth.

Reporting to Head of Sales Excellence of Region AA, you will play an important role of providing the analysis on how we can make our distribution in the market becomes more effective and efficient. You will need to come up with a model and framework on how we want to expand our distribution in the region that can support our long-term growth target.

The distribution framework must support our country sales organizations across Asia, Middle East and Africa in engaging with our customers, which based on strategic partnerships, supported by data you developed our performance-based distribution partnerships.

The responsibility of this role will be as below :

• Analyse sales data in the region Asia, Middle East and Africa on channel mix and provide recommendations to optimize our go to market approach for the region.
• Develop overall go to market approach for the region based on the analysis above.
• Define leading measures and KPIs to the approach and framework.
• Monitor the progress of the approach and make necessary actions to make sure the approach is working.
• Work closely with cross function team, include commercial team (sales and marketing) in both the region and countries, legal and compliance team.

• Manage Quality Assurance activities for projects and engagement with various stakeholders to ensure operational compliance to our Integrated Management System.
• Support overall business in collaboration with respective functional groups and across regions.
• Maintaining ISO 9001, ISO 14001 management systems, procedures and processes
• Project and internal audits in accordance to ISO 9001, ISO 14001 standards.
• Maintaining and supporting Client-care program and reporting
• Administer, manage and be proficient in the various business systems and platforms.
• Digital transformation of compliance and quality procedures.
• Conducting trainings, workshops to enhance understanding of internal processes and compliance.
• Monthly reporting of compliance matters across platforms and systems.
• Shall carry out duties in accordance with the quality and environmental management system, health and safety policies and procedures.
• Shall perform other duties that his/her immediate superior may assign from time to time.
• Support on business systems and be familiar to operate the AECOM tools.
• Support on report consolidation to identify trends and implement improvement initiatives.

Bjak is dedicated to providing access to affordable and sustainable financial services for people across ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Through our flagship platform, Bjak.com, we help millions of people find insurance policies that offer the best value and coverage tailored to their needs.

Our commitment to innovation is driven by our investments in cutting-edge technologies such as Custom API, blockchain, trading systems, and data science. This enables us to make financial services more accessible, transparent, and easy to understand—services that were once out of reach for many.

At Bjak, we excel at navigating complex regulatory landscapes and have developed some of the most innovative financial products globally. We're on a mission to transform how people in ASEAN engage with financial services.

Job Summary

We are seeking a proactive and hands-on Customer Experience & Admin Operations Manager/Team Lead to oversee and streamline our customer service and administrative functions. This role requires someone with a strong "can-do" attitude, who is not only capable of leading a team but also comfortable rolling up their sleeves to get involved in daily tasks when needed. The ideal candidate will be detail-oriented, proficient in Excel for reporting and analysis, and passionate about improving both customer experiences and operational efficiency.

Key Responsibilities:

Customer Experience Management:

• Lead and manage the customer service team to provide high-quality support and engagement.
• Develop and implement customer service strategies that drive satisfaction and loyalty.
• Actively handle customer queries and issues when needed, especially during peak times or escalations.
• Monitor and analyze customer feedback to identify areas for improvement.
• Develop and enforce service level agreements (SLAs) and key performance indicators (KPIs) for the team.
• Resolve escalated customer issues promptly and professionally.
• Train and mentor team members to deliver exceptional service.

Admin Operations Management:

• Oversee day-to-day administrative operations, including office management, record keeping, and inventory control.
• Be hands-on with administrative tasks when required, such as managing office supplies, preparing reports, or organizing company documents.
• Implement and refine administrative processes to ensure operational efficiency.
• Coordinate with cross-functional teams to manage office supplies, equipment, and contracts.
• Ensure compliance with company policies and procedures in all administrative activities.
• Prepare reports and presentations on operational metrics for management.
• Support the finance and HR departments with administrative tasks, as needed.
  

Team Leadership:

• Manage and motivate a team of customer service and administrative staff, fostering a positive and collaborative work environment.
• Set team goals, conduct performance evaluations, and provide ongoing feedback.
• Identify training needs and facilitate skill development for the team.
• Create and manage team schedules, ensuring adequate coverage for customer service and administrative tasks.
• Step in and provide direct support during peak periods or in case of staff shortages.

• Bachelor’s degree in Business Administration, Operations Management, or related field.
• Proven experience (5+ years) in customer service, administration, or operations roles, with at least 2 years in a leadership capacity.
• Strong leadership and people management skills, with a "doer" or "can-do" attitude and the ability to take a hands-on approach when necessary.
• Proficiency in Microsoft Excel for data analysis, reporting, and operational metrics.
• Excellent communication, problem-solving, and conflict-resolution abilities.
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
• High level of attention to detail and organizational skills.

Preferred Quality:

• Experience in process improvement and operational efficiency initiatives.
• Familiarity with data analysis and reporting tools.
• Experience working within a startup or fast-growing company environment.

At our company, we believe in fostering an environment where you can thrive. Our benefits package includes:

• Competitive salary
• Hybrid work arrangement
• Flexible working hours
• Casual work attire
• Comprehensive medical, dental and vision benefit
• Strong learning and development plans for your career growth
• International work environment and flat organization

This position will be responsible for delighting clients around Asia Pacific through delivering retail measurement insights and analysis.

Main responsibilities include:

• Delight client stakeholders through retail measurement and consumer panel insights for a regional headquarter of a global client
• To help drive positive Net Promoter Score across the APAC region and HQ for the client
• Partner with the local NIQ market teams to elevate the customer engagement
• Contribute to regional industry and strategic thought leadership
• Collaborate on transforming the client experience with more efficiency of insights through Discover and embracing the NielsenIQ Service Model
• Support Account Development to identify revenue leads to help drive further growth

About the job

IKEA Malaysia is seeking a passionate Human Resource Manager who play a pivotal role in translating Ikano Retail’s global people strategy into actionable plans that drive business success and elevate the co-worker experience, working closely with the Retail Manager to ensure that HR strategies are effectively implemented and aligned with business priorities, collaborate with Store HR Managers to drive impactful people initiatives across IKEA Malaysia stores, ensuring alignment with the overall strategy while adapting to local needs.

Your assignment

• Develop and implement a forward-looking Country People Strategy that aligns with business goals, drives organizational transformation, and ensures market leadership.
• Work closely with the global HR team to design and implement strategic initiatives across key areas, including Rewards & Benefits, Talent & Organizational Development and Co-worker Experience.
• Drive the HR agenda for IKEA Malaysia stores in close collaboration with Store HR Managers, ensuring the seamless execution of the people cycle, HR initiatives, and action plans.
• Collaborate with cross-functional teams to integrate HR strategies into broader business operations, ensuring alignment and synergy in achieving business objectives.
• Establish and maintain a compelling EVP that positions IKEA as the employer of choice in Malaysia’s retail market, ensuring our brand resonates with top talent.
• Lead the design and implementation of innovative talent strategies.
• Build and sustain a high-performance culture through a strong performance management framework and learning and development programs.
• Ensure compliance with Malaysian labor laws, Ikano Retail policies, and HR standards.
• Lead the charge on Diversity, Equity, and Inclusion (DEI), embedding these principles across all people and business operations.
• Contribute to the development of the HR team by sharing innovative HR practices and insights gained from the Malaysian market, strengthening the organization’s collective knowledge.
• Serve as a trusted advisor and strategic partner to the Retail Manager, IKEA Malaysia, and the Malaysia Management Team, providing insights and recommendations that drive business success.
• Lead change management initiatives to ensure smooth transitions during restructuring, market expansions, or operational changes.
• Utilize HR technology and data analytics to optimize decision-making, improve workforce efficiency, and measure the success of HR initiatives.