Job Description :

•  Handle software-related requests for assistance (problems)
• Takes and manages requests that come in by phone, email or through the support ticketing
• Troubleshoot software and identify root causes of software problems
• Analyze software related issues and propose solutions
• Fix software problems and test (verify) solutions prior to implementing them
• Obtain and log customer feedback for the purpose of process improvement
• Document software support activities thoroughly, accurately, and in a timely manner

Job Requirements :

• BS Degree in Information Technology, Computer Science or relevant field
• Exceptional verbal and written communication skills
• Listening ability and patience
• Extraordinary customer service and relationship management experience
• Critical thinking skills

Perks & Benefits

• Free snacks / Happy hours
• Regular team activities
• Remote work flexibility

Play a key role in ensuring excellent patient and client satisfaction by assisting with inquiries, resolving issues, and providing information related to medical services, appointments, billing, and more. Supporting healthcare professionals, and ensuring smooth operations within the medical practice and setting. You will be expected to communicate professionally, handle sensitive information with confidentiality, and provide efficient administrative support to patients, medical staff, and departments.

Job Responsibilities:

• Serve as the first point of contact for patients, visitors, and healthcare professionals in person, over the phone, or via email.
• Answer and address patient inquiries regarding services, procedures, and policies in a professional and compassionate manner.
• Schedule, reschedule, or cancel patient appointments, ensuring accurate data entry into the scheduling system.
• Process billing information accurately and assist in handling payments or setting up payment plans.
• Assist with filling out medical forms and ensuring proper documentation is available.
• Liaise between patients and healthcare providers to ensure effective communication, including relaying patient concerns, appointments, or messages.
• Perform clerical duties such as filing, scanning, and maintaining patient records and documentation.
• Assist in maintaining the front desk area and office supplies.
• Help maintain cleanliness and organization in the waiting area and patient exam rooms, ensuring a welcoming environment.

Job Qualifications:

• Excellent communication skills, both verbal and written, with the ability to communicate with patients, medical staff effectively.
• Strong problem-solving skills and the ability to handle sensitive or challenging situations with tact and professionalism.
• Ability to multitask, remain organized, and manage time effectively in a busy medical office environment.
• Attention to detail, especially when handling patient data and billing.
• High school diploma or equivalent required; further education in medical administration, healthcare, or customer service is a plus.
• Certification in medical office administration, customer service, or a related field is a plus but not required.

Perks & Benefits

• Incentives and yearly bonus.
• Yearly increment
• Personal leave
• Personal development opportunities
• Excellent working environment.

Join us as a Sales & Marketing Support and combine your technical expertise, online sales knowledge, and creativity to drive sales success and engage customers across different platforms.

Responsibilities:

• Update and maintain product listings on e-commerce platforms.
• Plan, create, and manage effective E-commerce platform to drive qualified traffic and maximize ROI.
• Collaborate with the marketing team to execute sales-related campaigns to sales performance (email campaigns, social media promotions, video etc.).
• Help manage the order lifecycle, from order entry to fulfillment.
• Sales administrative supports and other duties as assigned.
• Generate and track sales reports to monitor performance.

Requirements:

• Minimum Diploma or Degree in Marketing, Digital Marketing or any related field. Science graduates are encourages to apply too!!
• Have experience in any e-commerce, social media marketing-related role.
• Self-motivated, discipline, independent and willing to learn.
• Meticulous with strong problem-solving skills.
• Excellent communication and customer service skills.
• Able to work under pressure and meet tight deadlines.
• Proficiency in Adobe Photography Plan
• Basic Knowledge in Photo/Video editing.

Perks & Benefits

• Commission and bonus
• Free snacks / Happy hours
• Company trips
• Paid training and development

Roles & Responsibilities:

• EUC Hardware Support: Install, configure, and troubleshoot End User Computing (EUC) hardware, including PCs, laptops, MacBooks, smartphones, tablets, printers, scanners, and other IT devices.
• Software Installation and Troubleshooting: Install, configure, and troubleshoot Microsoft Windows, Microsoft Office, and other client applications.
• Device Setup and Imaging: Create and maintain system images, deploy software, and support the setup of new devices.
• Critical Software Deployment: Support the deployment of software centers, antivirus agents, and other critical software solutions.
• Asset Management: Provide asset disposal services in compliance with organizational processes and procedures.
• Hardware Inventory Reporting: Assist in capturing and maintaining hardware inventory data for accurate reporting.
• Project Support: Assist with EUC hardware and software-related projects, including planning, implementation, and troubleshooting.
• End-User Technical Support: Deliver technical support to end-users via in-person interactions, phone, email, and remote access, ensuring timely issue resolution.
• Support Request Management: Document and track support requests to ensure proper resolution and follow-up.
• Collaboration with IT Teams: Work closely with IT teams to resolve end-user issues and enhance productivity.

Requirements:

• Qualifications: Diploma or Bachelor’s degree in Computer Science, IT, or Engineering (Computer/Telecommunications).
• Experience: At least 2 years of experience in IT support, with proven skills in troubleshooting, testing, and repairing hardware/software.
• Technical Knowledge: Proficient in Microsoft desktop applications (Word, Excel, PowerPoint, Outlook) and Windows OS.
• Communication Skills: Strong interpersonal and communication skills, with the ability to explain technical concepts clearly.
• Work Environment Adaptability: Ability to work in fast-paced environments and adapt to customer needs.
• Independent Work: Capable of working independently and taking ownership of assigned tasks.

Perks & Benefits

• Employee equity
• Nearby public transport
• Central location
• Medical insurance
• Personal development opportunities

Roles & Responsibilities:

• EUC Hardware Support: Install, configure, and troubleshoot End User Computing (EUC) hardware, including PCs, laptops, MacBooks, smartphones, tablets, printers, scanners, and other IT devices.
• Software Installation and Troubleshooting: Install, configure, and troubleshoot Microsoft Windows, Microsoft Office, and other client applications.
• Device Setup and Imaging: Create and maintain system images, deploy software, and support the setup of new devices.
• Critical Software Deployment: Support the deployment of software centers, antivirus agents, and other critical software solutions.
• Asset Management: Provide asset disposal services in compliance with organizational processes and procedures.
• Hardware Inventory Reporting: Assist in capturing and maintaining hardware inventory data for accurate reporting.
• Project Support: Assist with EUC hardware and software-related projects, including planning, implementation, and troubleshooting.
• End-User Technical Support: Deliver technical support to end-users via in-person interactions, phone, email, and remote access, ensuring timely issue resolution.
• Support Request Management: Document and track support requests to ensure proper resolution and follow-up.
• Collaboration with IT Teams: Work closely with IT teams to resolve end-user issues and enhance productivity.

Requirements:

• Qualifications: Diploma or Bachelor’s degree in Computer Science, IT, or Engineering (Computer/Telecommunications).
• Experience: At least 2 years of experience in IT support, with proven skills in troubleshooting, testing, and repairing hardware/software.
• Technical Knowledge: Proficient in Microsoft desktop applications (Word, Excel, PowerPoint, Outlook) and Windows OS.
• Communication Skills: Strong interpersonal and communication skills, with the ability to explain technical concepts clearly.
• Work Environment Adaptability: Ability to work in fast-paced environments and adapt to customer needs.
• Independent Work: Capable of working independently and taking ownership of assigned tasks.

Perks & Benefits

• Employee equity
• Nearby public transport
• Central location
• Medical insurance
• Personal development opportunities

The role involves providing technical support, engaging in sales activities, and delivering exceptional customer service on a daily basis. The Pre-Sales and Technical role requires working closely with the technical team to understand and present complex solutions to clients.

Job Description:

• Building the product lines, services, supporting the sales department in sales activities, and developing the company’s portfolio.
• Procuring, maintaining, developing, upgrading and other IT systems-related items for the use of LifeTech and its customers.
• To maintain a thorough knowledge of the company’s products and service offerings and methodologies
• To work with the product development teams to capture new customer requirements and develop and expand the product portfolio
• Planning of sales strategies, the positioning in contrast to the competitors and the demonstration of the business
• Preparation of presentations about the products or services with all their values for the usage of the sales department
• Creation of marketing concepts
• To articulate (through written submissions and oral presentations) solutions to both technical and non-technical customers
• Coordination and organization of demand generating activities like tradeshows, company events or customer workshops
• Engagement with the customers and interpretation of their needs and derivation of advice for prospective products that are aligned with the customers' demands
• To advise on bid / no bid decisions based on technical and commercial considerations
• Assist in production of RFP/RFQ
• Ensure smooth transition to technical teams of the business and functional requirements agreed with customer and enable initial hand holding and relationship building with customer

Job Requirement:

• 2-3 Year Experience in Business Development or Sales
• Excellent communication skills with a flair for presentations.
• Ability to speak and write good English is a must
• Forward thinking, open-minded confident and self-motivated
• Bachelor's degree in Information Technology or related field

Perks & Benefits

• Nearby public transport
• Free snacks / Happy hours
• Personal development opportunities

Sales Support Admin – 6 Months Contract

Employment Type - Contract

Salary : RM 1,800 – RM 2,500

Job Responsibility

• Provide necessary support and services to sales staff of the Company in the execution of day-to-

day sales functions.

• Prepares various documents such as sales schedules, reports, and statistics as directed for

managerial review.

• Responsible for generating quotations, agreements, correspondence, delivery orders / invoices,

confirmation of orders for the Sales Department.

• Maintain an efficient control system of records, communications and correspondence.

• Collate sales records and prepare agreements and other documents in connection with sales and

deliveries.

• Answer enquiries, receive customers’ complaints and coordinates with other related

areas/personnel in-charge concerning proper operating procedures.

• Performs any other related duties as and when assigned by Superior.

Job Requirement

• Candidate should possess a Diploma / Advanced Diploma or equivalent in Business Studies /

Administration / Management

• Preferably at least 1 year of related working experience.

• Good communication skills in English,Malay language for both spoken and written

IT Technical Support Engineer are mainly responsible for the smooth running of computer system and ensuring users get maximum benefits from them. Individual tasks vary depending on the size and structure of the organisation, but you'll generally need to:

Job Responsibilities :

- install and configure computer hardware operating systems and applications

- Monitor and maintain computer systems and networks

- Discuss with colleague or clients through a series of actions, either face to face or over the phone, to help set up systems or resolve issues

- Troubleshoot system and network problems, diagnosing and solving hardware or software faults

- Replace parts as required

- Provide support, including procedural documentation and relevant reports

- Follow diagrams and written instructions to repair a fault or set up a system

- Support the roll-out of new applications

- Set up new users' account and profiles and deal with password issues

- Respond within agreed time limits to call-outs

- Work continuously on a task until completion (or referral to third parties, if appropriate)

- Priorities and manage many open case at one time

- Rapidly establish a good working relationship with customers and other professionals, such as software developers

- Test and evaluate new technology

- Conduct electrical safety checks on computer equipment

Requirements:

- Candidate must possess at least Professional certificate

- Diploma / Advance / Higher / Graduate Diploma in Computer Science / Information Technology or equivalent

- At least 2 Years of working experience in Server Maintenance Services, Networking & Hardware Firewall or related IT knowledge with L1 & L 2 Level and above

- Possess driving license with own transport (preferred car)

- Willing to travel outstation when required

- Required language(s): English, Bahasa Malaysia and Mandarin

- Aggressive, self-disciplined and good communication skills

- Excellent service-oriented attitude towards the customer

- Willing to learn adn follow instruction from superior, able to work in a team and independently

- Full time position

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

職位說明 ：

• 處理與軟體相關的幫助請求（問題）
• 接受並管理透過電話、電子郵件或支援票務提出的請求
• 排除軟體故障並確定軟體問題的根本原因
• 分析軟體相關問題並提出解決方案
• 修復軟體問題並在實施之前測試（驗證）解決方案
• 取得並記錄客戶回饋以改善流程
• 徹底、準確、及時地記錄軟體支援活動

職位要求：

• 資訊科技、電腦科學或相關領域的學士學位
• 優秀的口頭和書面溝通能力
• 傾聽能力和耐心
• 卓越的客戶服務和關係管理經驗
• 批判性思考能力

津貼和福利

• 免費小吃/歡樂時光
• 定期團隊活動
• 遠距工作彈性

Job Description :

• Provide technical support to customers, ensuring timely and effective solutions to technical issues.
• Troubleshoot technical problems and collaborate with the Research & Development department to resolve complex issues.
• Develop technical documentation, including user manuals, troubleshooting guides, and FAQs.
• Conduct training sessions for customers and internal staff on product use and troubleshooting techniques.
• Continuously update knowledge of product feature, technical specifications, and industry trends.

Requirements :

• Bachelor's degree in Electrical Engineering, Electronics Engineering, or a related field.
• Prior experience in technical support or a similar role, preferably in the electrical or electronics industry.
• Strong problem-solving skills and attention to detail.
• Excellent written and verbal communications skills.
• Ability to work independently and collaboratively as part of a team.
• Proficiency in using diagnostic tools and troubleshooting techniques.
• Experience with electrical protection systems and energy monitoring solutions is a plus.

What We Offer :

• On-the-job training to equip you with the necessary skills and knowledge.
• Opportunities for professional growth and career advancement.
• A supportive and collaborative work environment.
• Exposure to the latest industry trends and technologies.

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

Job Responsibilities:

• To coordinate with sales team for customers’ enquiry, order, and payment collection.
• To assist in preparing marketing tools include brochures, catalogues, flyers, as well as online marketing materials.
• Prepare documentation such as Quotation, Invoice and Delivery Order (DO) and other relevant documents after received Sales Order.
• Working closely with sales team as well as supporting them to meet customers' requirements.
• Assist with colleagues for stock take to ensure stock being controlled and reconciled with data storage system.
• To perform administrative work and maintain proper filing.
• To perform any ad-hoc duties assigned by superior from time to time.

Job Requirements:

• Candidates must possess at least Diploma or Degree in any field of studies.
• Fresh graduates or candidate with less than 2 years working experiences are encouraged to apply.
• Required language(s): English, Bahasa Malaysia and Mandarin.
• Proficient in Microsoft Office (Excel, Words & Power Point).
• Willing to support weekend when is needed.
• Multi-tasking, responsible, minimum supervision is required and attentive to details.
• Possess strong passion on career’s growth
• Positive attitude and good coordination skill.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Casual dress code
• Free snacks / Happy hours
• Company trips
• Personal development opportunities
• Paid training and development
• Remote work flexibility

Our Purpose at The Alice Smith School

According to the words of our school song: ‘Soon there were two, who were joined by a few’. Alice Smith started a movement with just two people. That single brave act sparked a positive chain reaction. She inspired other families to join her on her journey, creating a nurturing environment for generations of learners and a home away from home for thousands of families.

In that same vein, we keep the Alice Smith spirit alive by building a nurturing community that encourages our students to explore the world with courage, curiosity and compassion. 

To build a better world together.

Our purpose is embedded through our three strategic pillars:

Our People

We are a diverse collective of experts and curious minds, working together to push the boundaries of education to lead learning for an ever-changing world.

Our Students

We encourage students to explore different paths with courage and curiosity, in an environment that empowers them to make an impact as their best self.

 Our World

We are a supportive, connected community that innovates, explores and learns together.

The Opportunity (Overview of the role)

The KLASS IT Support Executive plays a crucial role in ensuring the smooth operation of IT systems and providing excellent customer service to users within the organization. They act as a bridge between technical IT solutions and non-technical users, helping to resolve issues and improve overall productivity.

Technical Support: 

• Provide Level 0-1 technical support to staff and students according to established Service Level Agreements (SLAs).
• Troubleshoot and resolve a wide range of hardware and software issues, including desktops, laptops, tablets, printers, internet connectivity, and educational software.
• Document support interactions and solutions for future reference.
• Escalate Level 2-3 support issues to the IT Manager or designated team member for further resolution.

User Support and Training:

• Assist staff and students with basic technology use and provide training on new software and applications.
• Develop and maintain user guides and documentation for commonly used technology tools.
• Answer user inquiries regarding technical issues and school technology policies.

Hardware and Software Management:

• Assist with the setup, configuration, and maintenance of school devices.
• Manage software licenses and ensure software compliance within the school.
• Participate in inventory control of IT equipment and accessories.

Classroom Technology Support:

• Set up and troubleshoot classroom technology equipment, including projectors, smart boards, and sound systems.
• Collaborate with teachers to integrate technology effectively into their lessons.

Other Responsibilities:

• Assist with the preparation and execution of IT-related events or projects.
• Stay up-to-date on evolving educational technology trends and applications.
• Maintain a positive and professional demeanor, providing excellent customer service to all users.

Qualifications and Requirements:

• Degree/Diploma in Information Technology (IT) or Computer Science.
• Maintain an up-to-date approved IT systems certification for the entire duration of the contract period. An IT-approved certification list will be reviewed and published annually based on the technology currently being utilized within the school’s IT infrastructure.
• Excellent problem-solving and analytical skills
• Strong communication and collaboration skills (written and verbal)
• Ability to work independently and as part of a team
• Adaptability and willingness to learn new technologies
• Be proactive and independent in creative development 

Safe Recruitment Practices:

As a school with a diverse collective of experts, we uphold recruitment protocols that adhere to the highest possible international standards. We conduct thorough pre-employment checks on candidate references and verify qualifications. If you require further information regarding the School's 'Pre-Appointment Checks,' please liaise with our People and Culture representative, as the process may vary for individuals of different nationalities.

We prioritise the careful scrutiny of checks as they are essential in ensuring a safe and secure environment for our students. By maintaining stringent recruitment practices, we aim to provide a nurturing and protected learning environment for all our students.

The duties and responsibilities of this post may vary from time to time according to the changing demands of the school. This job description may be reviewed at the reasonable discretion of the Head of School and school leadership in the light of those changing requirements and in consultation with the post holder

• Employee equity
• Personal leave
• Open culture
• Personal development opportunities
• Free Parking
• Free to use School's facilities such as gym, swimming pool and sports court
• Working hour : 7.30am - 4.00pm

Our Purpose at The Alice Smith School

According to the words of our school song: ‘Soon there were two, who were joined by a few’. Alice Smith started a movement with just two people. That single brave act sparked a positive chain reaction. She inspired other families to join her on her journey, creating a nurturing environment for generations of learners and a home away from home for thousands of families.

In that same vein, we keep the Alice Smith spirit alive by building a nurturing community that encourages our students to explore the world with courage, curiosity and compassion. 

To build a better world together.

Our purpose is embedded through our three strategic pillars:

Our People

We are a diverse collective of experts and curious minds, working together to push the boundaries of education to lead learning for an ever-changing world.

Our Students

We encourage students to explore different paths with courage and curiosity, in an environment that empowers them to make an impact as their best self.

Our World

We are a supportive, connected community that innovates, explores and learns together.

Job Purpose 

The Academic Support Executive provides a professional standard of assistance for the school PE and Sports department. The purpose of the role is to support the day- to-day life of the school by providing a wide range of strategic and operational administrative support, in particular by leading on all areas of administrative support relating to the PE and Sports Department. The Academic Support Executive plays an active part in supporting the PE and Sports community through excellent communication, collaboration, responsive problem solving and by maintaining a professional image at all times.

Responsibilities/Duties:

1. Administrative Tasks

The nature of this role means that the Academic Support Executive must be responsive

to the needs and demands of the school on a daily basis. The following examples represent some of the administrative tasks that the Academic Support Executive should expect to undertake:

• To handle parents enquiries via phone, email, ensuring issues are passed to the appropriate member of the PE & Sports team.
• Manage, plan, support and co-ordinate the administration of the PE & Sports Team, such as assist with the sports venues booking and schedule meetings.
• Update all fixtures to calendars and to School's Buddy termly basis.
• Follow up with staff to ensure that action points are actioned throughout the week.
• Be responsible for the ordering of student (Sports Leader, GCSE, ALevel) T- shirts.
• Manage the booking and payment of hired officials. (referees)
• Liaise with transport for local fixtures and sport related trips.
• Liaise with the host school to complete all necessary administrative tasks for overseas trips. This includes booking flights and creating travel booklets. 
• Collate student information (contact details, photos, dietary and medical information) and share with staff in charge.
• Assist to update and keep track on budgets for local and overseas trips that includes flights, transport etc
• Work with the Head of Sport and Director of Sport to liaise with other departments for PE & Sports events.
• Assisting in updating all events to PE and Sports calendar.
• Regularly update the PE website under the guidance of the PE and Sport Leadership team.
• Send parent communication under the direction of the PE and Sport Leadership team.
• Assist in productions of student progress reports.

2. Events

Whether face-to-face or virtual, school events are pivotal to the reputation, functioning and sense of community of our school. It is important that we run our events professionally and sensitively. The Academic Support Executive plays a crucial role in overseeing the logistical arrangements of events under the oversight of SLT. This may include the following:

• Overseeing communication with relevant departments and individuals around the organisation of events such as booking space, seating arrangements and creating event forms and ensuring all information is accurate and uploaded via KissFlow.
• Plan with the sound technician for sound and lighting for the event.
• To determine either TI support is needed for the event.
• Process all purchase orders and any payment due to the event with suppliers and ensure delivery is timely.
• Assisting with the distribution of invites, via email and assisting with the management of guest lists for school performances and special events at the school venues such as RSVP list or ticketing counter.
• Organising refreshments by liaising with the food providers on the menu depending on the nature of the event, number of delegates.
• Producing performance programmes and other related materials such as slides/ scripts in both (electronic or hard copy.
• Coordinating the preparation of presentations, assemblies and celebration events overseen by SLT (preparation of awards and certificates) and supporting other school events where appropriate.

Selection Criteria:

Essential: 

• Possessing and developing the IT skills and knowledge necessary to support the administrative needs of the school.
• Communicate sensitively and confidently with parents, students, teachers and colleagues, conveying ideas clearly and working respectfully and collaboratively.
• Show initiative in decision making and problem solving, considering different perspectives, variables, pathways and outcomes.
• Be flexible and adaptable, thinking creatively and multitasking to handle a multitude of projects/concerns/enquiries. This includes a high level of organisational skill and time management.
• Demonstrate forward thinking in working independently, at times with minimal supervision.
• Be a team player by striving to make the work environment as cheerful and productive as possible and by maintaining a positive and solutions-focused attitude.
• Display honesty and integrity in all aspects of their interactions with others and seek to establish positive and supportive working relationships.
• Possess and develop the TI skills and knowledge necessary to support the administrative needs of the school.
• Display a proactive attitude to their own professional growth and support that of their fellow team members through the sharing of practice, leading on and taking part in training and seeking out opportunities for further growth and development.

In addition, to be an effective team player, the Academic Support Executive is expected to have, or demonstrate the capacity to develop, skills and attributes in the following key areas which are deemed essential for the position:

1. Learnability 

2. Resilience

3. Agility

4. Collaboration

5. Verbal communication

 6. Written communication

7. Creativity

8. Problem-solving

9. Kindness, compassion and empathy

Desirable:

• Specific experience of working in a school
• Passionate about education
• Experience of managing Zoom meetings, school events
• Experience in iSAMS and GMASS
• Experience with Google and Windows
• Experience with Adobe Creative Cloud, e.g. Photoshop and InDesign, Canva, Video Maker
• Excellent written and spoken English.

Safe Recruitment Practices:

As a school with a diverse collective of experts, we uphold recruitment protocols that adhere to the highest possible international standards. We conduct thorough pre-employment checks on candidate references and verify qualifications. If you require further information regarding the School's 'Pre-Appointment Checks,' please liaise with our People and Culture representative, as the process may vary for individuals of different nationalities.

We prioritise the careful scrutiny of checks as they are essential in ensuring a safe and secure environment for our students. By maintaining stringent recruitment practices, we aim to provide a nurturing and protected learning environment for all our students.

The duties and responsibilities of this post may vary from time to time according to the changing demands of the school. This job description may be reviewed at the reasonable discretion of the Head of School and school leadership in the light of those changing requirements and in consultation with the post holder.

Perks & Benefits

• Employee equity
• Personal leave
• Open culture
• Personal development opportunities
• Free parking
• Free to use School's facilities such as gym, swimming pool, sports court

銷售支援管理員 – 6 個月合約

僱傭類型 - 合約

薪水： RM 1,800 – RM 2,500

崗位職責

• 為公司銷售人員執行日常工作提供必要的支援和服務

日間銷售職能。

• 依照指示準備各種文件，例如銷售計劃、報告和統計數據

管理審查。

• 負責產生報價單、協議、信件、交貨單/發票，

銷售部門的訂單確認。

• 維持有效的記錄、通訊和通訊控制系統。

• 整理銷售記錄並準備與銷售和銷售相關的協議和其他文件

交貨。

• 回答查詢、接收客戶投訴並與其他相關人員協調

有關正確操作程序的區域/負責人員。

• 履行上級指派的任何其他相關職責。

職位要求

• 候選人應擁有商業研究/高級文憑或同等學歷

行政/管理

• 最好有至少1年相關工作經驗。

• 良好的英語、馬來語口語和書面溝通能力

We are seeking a highly skilled and dedicated Network Operations Center (NOC) Operator to join our team. As a NOC Operator, you will play a critical role in monitoring, troubleshooting, and maintaining our network infrastructure 24/7. You will be responsible for ensuring optimal network performance, responding to incidents, and proactively identifying potential issues.

Key Responsibilities:

1. Network Monitoring:

• Continuously monitor network performance metrics, including bandwidth utilization, latency, and error rates.
• Utilize network monitoring tools to identify and diagnose network issues.
• Proactively identify and resolve potential network problems before they impact service delivery.

2. Incident Response:

• Respond to network incidents promptly and efficiently, following established procedures.
• Troubleshoot network issues, including hardware, software, and configuration problems.
• Escalate critical issues to higher-level support teams as needed.

3. Network Configuration:

• Configure network devices, such as routers, switches, and firewalls, to meet business requirements.
• Implement network changes in a controlled and documented manner.

4. Documentation:

• Maintain accurate and up-to-date documentation of network configurations, procedures, and incident reports.

Qualifications and Skills:

• Diploma in IT or Bachelor of IT or equivalent
• Strong understanding of networking protocols (TCP/IP, OSI model)
• Experience with network devices (routers, switches, firewalls)
• Proficiency in network monitoring tools such as PRTG.
• Excellent troubleshooting and problem-solving skills
• Ability to work independently and as part of a team
• Strong attention to detail and organizational skills
• Ability to work in a 24/7 shift-based environment
• CCNA or equivalent certification (preferred)
• Must be able to speak, write and read English, Bahasa and Chinese

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Regular team activities
• Company trips
• Medical insurance
• Open culture
• Personal development opportunities

Qualifications & Experience:

- Fresh Graduate are welcome

- Minimum Degree/Diploma Qualification

- Experience: 0-2 years in IT field

- Chinese Candidates Preferred

- Own Transportation

Tasks & Responsibilities:

Customer Support

- Provide first-line support to customers via phone, email, or chat.

- Diagnose and resolve technical issues related to POS &Accounting systems, including hardware, software, and network connectivity problems.

- Escalate unresolved issues to higher-level support or specialized teams as necessary.

Technical Assistance

- Assist in the installation and setup of POS & Accounting systems at customer locations.

- Configure POS & Accounting software according to client requirements, ensuring compatibility with existing systems and hardware.

- Provide training to end-users on the proper use and maintenance of the POS & Accounting system.

Maintenance and Updates

- Perform regular system maintenance and updates to ensure optimal performance and security.

- Monitor system performance and proactively address potential issues.

- Manage software updates and patches, ensuring minimal disruption to business operations.

Documentation and Reporting

- Maintain detailed records of support requests, solutions provided, and other customer interactions.

- Create and update user manuals, FAQ documents, and technical support documentation.

- Generate reports on common issues, system performance, and customer feedback to inform improvements.

Team Collaboration

- Coordination with Senior Staff : Work closely with senior technical support specialists and other team members to resolve complex issues and improve support processes.

- Feedback and Suggestions: Provide feedback and suggestions to improve software features and customer support services based on customer interactions and issues encountered.

Learning and Development

- Continuous Learning: Stay updated with the latest software features, updates, and industry trends to provide knowledgeable support to customers.

- Training Participation: Participate in internal training sessions to enhance your technical skills and product knowledge.

Compliance and Security

- Data Security: Ensure that customer data is handled securely and in compliance with company policies and relevant regulations.

- Policy Adherence: Follow company policies and procedures in all customer interactions and technical support activities.

Perks & Benefits:

- Commission and bonus

- Allowance (travel stipends, transportation, etc.)

- Medical Claim

- Regular team activities

- Company trips

- Pantry Snacks

- Gaming Zone (PS5/Nintendo Switch) (Melaka Area)

We are seeking a highly motivated and customer-focused individual to join our team as an Alibaba.com Service Specialist (Key Account). In this role, you will have the opportunity to work closely with Alibaba.com, providing them with exceptional support to help client's manage their account effectively. This position offers a fantastic learning opportunity with exposure to Alibaba.com, contributing to personal growth and career advancement.

Responsibilities:

• Commission structure in place for successful account renewals, offering additional income.
• Expand relationship with existing customers by continuously proposing solutions that meet their objectives.
• Opportunity to collaborate directly with Alibaba, gaining valuable insights into their operations and fostering understanding of e-commerce.
• Fantastic learning opportunity with exposure to Alibaba, contributing to personal growth and career advancement.
• Assist clients in managing their accounts.
• Engage with clients via various channels to promptly and satisfactorily resolve their issues.
• Proactively handle clients’ objections, providing appropriate solutions and alternatives.
• Provide operational support to sales teams, ensuring exceptional service delivery.
• Conduct onboarding calls, collect necessary information, and meet deadlines efficiently.
• Stay up-to-date with new features, products, and service on Alibaba platform.
• Advise clients on promotional activities, online events, webinars, and training sessions.
• Provide training and guidance on operating the Alibaba platform effectively.
• Perform data analysis and conduct performance reviews to identify improvement areas.
• Ability to provide training and guidance to clients on platform usage.
• Seize growth opportunities for clients based on performance evaluation.

Requirements :

• Candidates must possess at least a Diploma or Degree in Computer Science / Information Technology, Advertising / Media Studies, Marketing, Business Studies / Administration / Management, or equivalent.
• Fresh graduates are encouraged to apply.
• Fluent in English, Malay, and Mandarin dialects would be an additional advantage.
• Knowledge of online technologies and their use in delivering customer and business benefits.
• Strong team player with excellent interpersonal
• Good organizational skills and time management.
• Take the initiative to learn and complete the tasks assigned.

Perks & Benefits

• Nearby public transport
• Casual dress code
• Free snacks / Happy hours
• Personal leave

工作職責：

• 負責將客戶不成熟的設計方案完成轉化為最終設計。
• 制定新製程技術的報價計畫並出具研究報告。
• 負責內部開發產品的成本評估需求。
• 負責ODM和內部產品報價階段的技術問題溝通。
• 負責OEM/ODM專案的成本評估需求。
• 組織參與部門共同解讀客戶報價訊息，並與報價團隊確認原料、模具方案、生產方案、包裝方案； （如涉及不成熟的客戶設計需要我司設計支持，以及涉及新技術、新工藝的項目，需要轉交給產品設計師提供設計和報價方案）
• 產生報價申請，包括項目的所有組件、消耗品、包裝材料、生產設備等。
• 評估結構風險點，總結模具和生產流程風險點。專案啟動後，編制總結並提交給專案經理。
• 跟進報價單中各參與部門的成本評估進度。
• 負責OEM報價階段的溝通問題。

工作經驗要求：

• 5年以上相關經驗或相關培訓
• 有塑膠產品結構或模具設計經驗
• 熟練使用CAD、PRO-E/UG等繪圖軟體，PPT、Excel等辦公室軟體。

教育背景要求：

• 工程文憑或學位（機械、結構設計/模具設計）或同等學歷優先

語言要求：

• 國語、英語和馬來語。

好處：

• 年假、病假、產假、陪產假、喪假。
• 膳食津貼、電話津貼、出勤津貼、醫療報銷。
• 生日禮物，節日慶典儀式。
• 專業職涯發展（培訓計畫、研討會、提陞技能的會議）。
• 根據公司政策提出加班索賠。

Job Responsibilities:

• Collaborate with cross-functional teams to integrate quality controls into every phase of the production process.
• Interpret customer standards, identify whether customer standards are complete, simultaneously evaluate testing equipment solutions, submit production requests, and follow up on progress.
• Ensure products comply with industry standards, regulations, and customer requirements.
• Stay informed about relevant quality standards and regulatory requirements.
• Conduct inspections and quality tests to identify defects or deviations from quality standards.
• Investigate and analyze root causes of defects or quality issues.
• Implement corrective and preventive actions to address identified problems and prevent recurrence.
• Identify opportunities for process improvement to enhance overall product quality and efficiency.
• Implement continuous improvement initiatives based on data analysis and feedback.
• Collect and analyze customer feedback related to product quality.
• Address customer complaints and work towards continuous improvement based on customer input.

• Collaborating with suppliers to develop and implement quality assurance processes, performing audits, resolving quality issues, and driving continuous improvement initiatives.
• As the primary liaison between the company and its suppliers on quality matters.
• Participate in supplier evaluations within the procurement resource pool and new supplier areas to produce evaluation reports.
• Conduct audits of existing and new suppliers based on procurement resource requirement, follow up to ensure issues identified in the audits are resolved.
• Identify and convert quality information according to the requirements of new projects and ensure effectiveness communication of the information.
• Participate in the development of supplier audit content and plans and ensure the implementation of supplier audit content.
• Conduct periodic on-site audits of suppliers based on their corrective actions to ensure the effectiveness of the actions.

Work Experience Requirements:

• Familiarity with and understanding of quality management systems, such as ISO 9001.
• Proficiency in statistical analysis and the use of quality tools such as Statistical Process Control (SPC), and other quality improvement methodologies.
• Excellent interpersonal and communication skills and high level of computer literacy.

Education Requirements:

• Diploma, degree or equivalent preferred; or more than 3 years of Quality related experience or related training; or equivalent combination of education and experience.

Language(s) Requirements:

• Mandarin, English and Bahasa Malaysia.

Benefits:

• Annual Leave, Sick Leave, Maternity Leave, Paternity Leave, Compassionate Leave.
• Meal allowance, Phone allowance, Attendance allowance, Medical Claim Reimbursement.
• Birthday Gift, Festival Celebration Gift.
• Professional Career Development (training programs, workshop, conferences to enhance skills).
• OT claim based on company policy.

Job Responsibilities:

• Collaborate with cross-functional teams to integrate quality controls into every phase of the production process.
• Interpret customer standards, identify whether customer standards are complete, simultaneously evaluate testing equipment solutions, submit production requests, and follow up on progress.
• Ensure products comply with industry standards, regulations, and customer requirements.
• Stay informed about relevant quality standards and regulatory requirements.
• Conduct inspections and quality tests to identify defects or deviations from quality standards.
• Investigate and analyze root causes of defects or quality issues.
• Implement corrective and preventive actions to address identified problems and prevent recurrence.
• Identify opportunities for process improvement to enhance overall product quality and efficiency.
• Implement continuous improvement initiatives based on data analysis and feedback.
• Collect and analyze customer feedback related to product quality.
• Address customer complaints and work towards continuous improvement based on customer input.

• Collaborating with suppliers to develop and implement quality assurance processes, performing audits, resolving quality issues, and driving continuous improvement initiatives.
• As the primary liaison between the company and its suppliers on quality matters.
• Participate in supplier evaluations within the procurement resource pool and new supplier areas to produce evaluation reports.
• Conduct audits of existing and new suppliers based on procurement resource requirement, follow up to ensure issues identified in the audits are resolved.
• Identify and convert quality information according to the requirements of new projects and ensure effectiveness communication of the information.
• Participate in the development of supplier audit content and plans and ensure the implementation of supplier audit content.
• Conduct periodic on-site audits of suppliers based on their corrective actions to ensure the effectiveness of the actions.

Work Experience Requirements:

• Familiarity with and understanding of quality management systems, such as ISO 9001.
• Proficiency in statistical analysis and the use of quality tools such as Statistical Process Control (SPC), and other quality improvement methodologies.
• Excellent interpersonal and communication skills and high level of computer literacy.

Education Requirements:

• Diploma, degree or equivalent preferred; or more than 3 years of Quality related experience or related training; or equivalent combination of education and experience.

Language(s) Requirements:

• Mandarin, English and Bahasa Malaysia.

Benefits:

• Annual Leave, Sick Leave, Maternity Leave, Paternity Leave, Compassionate Leave.
• Meal allowance, Phone allowance, Attendance allowance, Medical Claim Reimbursement.
• Birthday Gift, Festival Celebration Gift.
• Professional Career Development (training programs, workshop, conferences to enhance skills).
• OT claim based on company policy.

Job Responsibilities:

• Collaborate with cross-functional teams to integrate quality controls into every phase of the production process.
• Interpret customer standards, identify whether customer standards are complete, simultaneously evaluate testing equipment solutions, submit production requests, and follow up on progress.
• Ensure products comply with industry standards, regulations, and customer requirements.
• Stay informed about relevant quality standards and regulatory requirements.
• Conduct inspections and quality tests to identify defects or deviations from quality standards.
• Investigate and analyze root causes of defects or quality issues.
• Implement corrective and preventive actions to address identified problems and prevent recurrence.
• Identify opportunities for process improvement to enhance overall product quality and efficiency.
• Implement continuous improvement initiatives based on data analysis and feedback.
• Collect and analyze customer feedback related to product quality.
• Address customer complaints and work towards continuous improvement based on customer input.

• Collaborating with suppliers to develop and implement quality assurance processes, performing audits, resolving quality issues, and driving continuous improvement initiatives.
• As the primary liaison between the company and its suppliers on quality matters.
• Participate in supplier evaluations within the procurement resource pool and new supplier areas to produce evaluation reports.
• Conduct audits of existing and new suppliers based on procurement resource requirement, follow up to ensure issues identified in the audits are resolved.
• Identify and convert quality information according to the requirements of new projects and ensure effectiveness communication of the information.
• Participate in the development of supplier audit content and plans and ensure the implementation of supplier audit content.
• Conduct periodic on-site audits of suppliers based on their corrective actions to ensure the effectiveness of the actions.

Work Experience Requirements:

• Familiarity with and understanding of quality management systems, such as ISO 9001.
• Proficiency in statistical analysis and the use of quality tools such as Statistical Process Control (SPC), and other quality improvement methodologies.
• Excellent interpersonal and communication skills and high level of computer literacy.

Education Requirements:

• Diploma, degree or equivalent preferred; or more than 3 years of Quality related experience or related training; or equivalent combination of education and experience.

Language(s) Requirements:

• Mandarin, English and Bahasa Malaysia.

Benefits:

• Annual Leave, Sick Leave, Maternity Leave, Paternity Leave, Compassionate Leave.
• Meal allowance, Phone allowance, Attendance allowance, Medical Claim Reimbursement.
• Birthday Gift, Festival Celebration Gift.
• Professional Career Development (training programs, workshop, conferences to enhance skills).
• OT claim based on company policy.

Job Responsibilities:

• Responsible to complete the customer's immature design proposal into the final design.
• Formulate quotation plans and produce research reports for new process technologies.
• Responsible for cost assessment requirements of in-house developed products.
• Responsible to communicate technical issues during ODM and in-house product quotation stages.
• Responsible for cost assessment requirements of OEM/ODM projects.
• Organize the participating departments to interpret customer quotation information together and confirm with the quotation team on raw materials, mould schemes, production schemes, and packaging schemes; (If involves immature customer design that require our company's design support, as well as projects involving new technologies and processes, needs to be transferred to product designers to provide design and quotation plans)
• Generate a quotation requisition to includes all components for the project, consumables, packaging materials, production equipment, etc.
• Evaluate structural risk points and summarize mould and production process risk points. After project kick off, compile and present the summary to the project manager.
• Follow up on the cost assessment progress of each participating department in the quotation.
• Responsible to communicate issues during the OEM quotation stage.

Work Experience Requirements:

• More than 5 years of related experience or related training
• Experience in Plastic Product structure or Mould Design
• Proficient in the use of drawing software such as CAD, PRO-E/UG, office software such as PPT, Excel, etc.

Education Requirements:

• Diploma or Degree in Engineering (Mechanical, Structural Design / Mould Design) or equivalent preferred

Language(s) Requirements:

• Mandarin, English and Bahasa Malaysia.

Benefits:

• Annual Leave, Sick Leave, Maternity Leave, Paternity Leave, Compassionate Leave.
• Meal allowance, Phone allowance, Attendance allowance, Medical Claim Reimbursement.
• Birthday Gift, Festival Celebration Gift.
• Professional Career Development (training programs, workshop, conferences to enhance skills).
• OT claim based on company policy.

Responsibilities:

• To Promote Company range of product and Conduct presentations relating to the company’s products
• Report on market conditions and prepare reports as required by the company
• Attend to customers’ request promptly and Prepare the necessary quotations
• Make sure compliance of ISO documentation system
• Any other work as instructed by the company from time to time

Requirements:

• Diploma in Marketing
• Minimum 3 years experience
• Self starter, result oriented, willing to meet people
• Able to traveling Outstation
• Attractive salary commission & allowance

Perks & Benefits

• Medical
• EPF
• Sosco

Job Responsibilities:

• Collaborate with cross-functional teams to integrate quality controls into every phase of the production process.
• Interpret customer standards, identify whether customer standards are complete, simultaneously evaluate testing equipment solutions, submit production requests, and follow up on progress.
• Ensure products comply with industry standards, regulations, and customer requirements.
• Stay informed about relevant quality standards and regulatory requirements.
• Conduct inspections and quality tests to identify defects or deviations from quality standards.
• Investigate and analyze root causes of defects or quality issues.
• Implement corrective and preventive actions to address identified problems and prevent recurrence.
• Identify opportunities for process improvement to enhance overall product quality and efficiency.
• Implement continuous improvement initiatives based on data analysis and feedback.
• Collect and analyze customer feedback related to product quality.
• Address customer complaints and work towards continuous improvement based on customer input.

• Collaborating with suppliers to develop and implement quality assurance processes, performing audits, resolving quality issues, and driving continuous improvement initiatives.
• As the primary liaison between the company and its suppliers on quality matters.
• Participate in supplier evaluations within the procurement resource pool and new supplier areas to produce evaluation reports.
• Conduct audits of existing and new suppliers based on procurement resource requirement, follow up to ensure issues identified in the audits are resolved.
• Identify and convert quality information according to the requirements of new projects and ensure effectiveness communication of the information.
• Participate in the development of supplier audit content and plans and ensure the implementation of supplier audit content.
• Conduct periodic on-site audits of suppliers based on their corrective actions to ensure the effectiveness of the actions.

Work Experience Requirements:

• Familiarity with and understanding of quality management systems, such as ISO 9001.
• Proficiency in statistical analysis and the use of quality tools such as Statistical Process Control (SPC), and other quality improvement methodologies.
• Excellent interpersonal and communication skills and high level of computer literacy.

Education Requirements:

• Diploma, degree or equivalent preferred; or more than 3 years of Quality related experience or related training; or equivalent combination of education and experience.

Language(s) Requirements:

• Mandarin, English and Bahasa Malaysia.

Benefits:

• Annual Leave, Sick Leave, Maternity Leave, Paternity Leave, Compassionate Leave.
• Meal allowance, Phone allowance, Attendance allowance, Medical Claim Reimbursement.
• Birthday Gift, Festival Celebration Gift.
• Professional Career Development (training programs, workshop, conferences to enhance skills).
• OT claim based on company policy.

Job Responsibilities:

• Collaborate with cross-functional teams to integrate quality controls into every phase of the production process.
• Interpret customer standards, identify whether customer standards are complete, simultaneously evaluate testing equipment solutions, submit production requests, and follow up on progress.
• Ensure products comply with industry standards, regulations, and customer requirements.
• Stay informed about relevant quality standards and regulatory requirements.
• Conduct inspections and quality tests to identify defects or deviations from quality standards.
• Investigate and analyze root causes of defects or quality issues.
• Implement corrective and preventive actions to address identified problems and prevent recurrence.
• Identify opportunities for process improvement to enhance overall product quality and efficiency.
• Implement continuous improvement initiatives based on data analysis and feedback.
• Collect and analyze customer feedback related to product quality.
• Address customer complaints and work towards continuous improvement based on customer input.

• Collaborating with suppliers to develop and implement quality assurance processes, performing audits, resolving quality issues, and driving continuous improvement initiatives.
• As the primary liaison between the company and its suppliers on quality matters.
• Participate in supplier evaluations within the procurement resource pool and new supplier areas to produce evaluation reports.
• Conduct audits of existing and new suppliers based on procurement resource requirement, follow up to ensure issues identified in the audits are resolved.
• Identify and convert quality information according to the requirements of new projects and ensure effectiveness communication of the information.
• Participate in the development of supplier audit content and plans and ensure the implementation of supplier audit content.
• Conduct periodic on-site audits of suppliers based on their corrective actions to ensure the effectiveness of the actions.

Work Experience Requirements:

• Familiarity with and understanding of quality management systems, such as ISO 9001.
• Proficiency in statistical analysis and the use of quality tools such as Statistical Process Control (SPC), and other quality improvement methodologies.
• Excellent interpersonal and communication skills and high level of computer literacy.

Education Requirements:

• Diploma, degree or equivalent preferred; or more than 3 years of Quality related experience or related training; or equivalent combination of education and experience.

Language(s) Requirements:

• Mandarin, English and Bahasa Malaysia.

Benefits:

• Annual Leave, Sick Leave, Maternity Leave, Paternity Leave, Compassionate Leave.
• Meal allowance, Phone allowance, Attendance allowance, Medical Claim Reimbursement.
• Birthday Gift, Festival Celebration Gift.
• Professional Career Development (training programs, workshop, conferences to enhance skills).
• OT claim based on company policy.