We are looking for an innovative Technical Support Engineer who is passionate in research, design, prototyping, project management documentation, Product support for advanced automated machine and IoT 4.0 system.

As an Technical Support Engineer, you will be responsible for electrical, programming and product troubleshooting for CMS’s product. You are required to work closely with the Sales team, customer and manufacturer to ensure the customer use CMS product with optimum performance.

Job detail & reponsibilites

• A recognized Degree/Master in Electrical/Mechatronics Engineering or equivalent.
• 1-2 years working experience in related field.
• Working experience in Industrial Robot (Scara, cartesian and Wafer Transfer), Servo,Stepper motor, knowledge in motion control, IOT 4.0 knowledge & PLC programming will be an added advantage.
• Knowledge in electrical wiring drawing.
• Programming knowledge in C#, Visualbasic, C++ and ladder logic programming.
• Troubleshoot product related error.
• Travel outstation to support product's issue at customer side.
• Self starter and able to work independently.
• Fresh graduates are encouraged to apply.
• Need to be able speak Mandarin to communicate with Taiwan, If able to speak Japanese will be more advantage.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Casual dress code
• Free snacks / Happy hours
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities
• Oversea Training if needed

工作範圍

1）參與專案技術方案的編制和審查，確保設計符合標準和規範。

2) 負責技術文件的編制、審核與提交，如RFI、圖面等相關資料

3）準備施工圖，確保技術細節和設計符合要求。

4) 提交樣品，包括審核和批准。

5) 向NCR提供整改解決方案/建議的回應。

6) 準備和更新專案進度表。

要求

1）學歷：工程管理、土木工程、建築工程或相關專業本科及以上學歷。

2）經驗：5年以上工程專案技術管理經驗，有高階住宅專案經驗者優先。

3）專業技能：熟悉工程專案技術標準與規範，具備解決複雜技術問題的能力，獨立編製施工方案及詳細圖面。

4）軟體技能：熟練使用AutoCAD、Office等工程管理軟體。

5）個人素質：較強的團隊合作與溝通能力，高度的責任感和抗壓性。

津貼和福利

• 津貼（旅費、交通費等）

Responsibilities:

• Conducting field services in pre-commissioning, commissioning, maintenance work, fault diagnosis and repairs.
• Providing trainings and support to regional service engineers and service partners.
• Providing remote support to customers through telephone and email.
• Ensuring that the field services comply with the work health and safety requirements.
• Planning and coordinating tasks as well as liaising with other divisions of the business to complete jobs in a timely manner.

Job Requirement:

• Bachelor’s degree or above in electrical engineering.
• Good command of English, both speaking and writing.
• Excellent and professional customer service skills.
• Able to travel overseas regularly in the APAC region (primarily within Southeast Asia).
• Superior time management and organisational skills.
• Be a team player and great attention to detail.
• Ability to multi-task with excellent follow up skills.
• Responsible for the work and your customer.
• Experience in a technical support or customer service role within the solar PV industry.
• Hands-on experience in PV inverter repairs and commissioning.
• Fresh graduates are welcome to apply.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Casual dress code
• Regular team activities
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

Responsibilities:

• Provide after sales service support for key customers related residential PV and ESS systems through telephone and email to achieve good customer satisfaction
• Provides initial commissioning plans, as well as coordinates commissioning activities for successful delivery
• Support line manager to oversee residential PV and ESS systems support operations and handle escalation enquiries raised
• Conduct field services with team and service partners in pre-commissioning, commissioning, maintenance work, fault diagnosis and repairs
• Perform basic O&M by monitoring systems remotely and basic warranty work
• Conduct products testing fault diagnosis and repairs at workshop
• Track complex technical problems and coordinate with internal teams (technical and R&D team) to efficiently deliver high quality solutions to customers’ issues
• Continuously develop knowledge of all relevant products and services
• Communicate with the management, sales team and customers to support the business development

Job Requirement:

• Electrical Engineering, Renewable Engineering and or similar background
• Excellent communications skills (Written and Verbal) in English
• Excellent and professional telephone customer service skills
• Attention to detail and able to understand the big picture
• Strong problem-solving and analytical skills
• Strong organisation and time management skills handling multiple tasks at once

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

Our client is searching for a dynamic and driven Sales Account Strategist to lead the charge in redefining how businesses utilise their spaces. Join a market-leading, global provider of Building Management and Energy Services with an exceptional reputation for providing high-value innovative solutions. With head operations in Australia and boasting 300+ employees across the globe, we are in an enviable position to further develop and build upon and continue to resource our teams. Currently, we are focusing our attention on our Malaysian operations and boosting sales and success in the region. Join an innovative team and bring your passion for sales and technology to the building services sector!

The Opportunity:

Are you ready to leverage your technical expertise and build strong client relationships in Kuala Lumpur? As a Sales Account Strategist, you’ll have the opportunity to develop innovative Building Management and Energy Management solutions for both existing and new clients across private and public sectors. Reporting directly to the Director of Sales, you will play a key role in driving new business while enhancing efficiency and effectiveness for current clients. You will also be responsible for developing and executing market-specific business development plans to exceed sales targets and achieve growth.

Are You a Perfect Fit?

We’re seeking a technical salesperson who thrives in a collaborative environment, with a blend of:

• Technical Expertise: A mechanical, electrical, automation or BMS background is a plus.
• Sales Skills: Proven experience in technical sales or business development, with a passion for success and delivering exceptional customer service.
• Strong Communicator: Excellent communication skills, with the ability to build trust and foster relationships across various levels, including building managers, consultants, and facilities management.
• Customer-focused: A commitment to providing outstanding service and building long-term, trust-based relationships.

What’s On Offer:

• Stable full-time permanent work.
• The training and support provided to be able to take full ownership of your new role and ongoing projects.
• Career progression and opportunity
• Lucrative bonus structure
• Company uniform provided

Ready to Make a Difference?

Join our team and become a Building Efficiency Hero! We offer a dynamic, rewarding career path for the right candidate. Successful candidates will be remunerated with a competitive base salary, including car and work-related travel expenses reimbursement.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Company trips
• Medical insurance
• Personal leave

工作職責：

• 參與安全系統（如閉路電視、刷卡門禁系統、智慧警報監控系統等）的準備安裝、組裝、調試和故障排除。
• 參與內部和第三方安全產品的測試。
• 附加優勢：光纖到府（FTTH）、公共廣播（PA）系統、SMATV系統和對講系統的知識
• 幫助客戶解決技術問題。
• 參與安全產品的服務。
• 向各自的主管報告服務和維修狀態。
• 協助準備並向各自的主管提交各種技術報告。
• 為客戶提供系統或產品培訓

要求：

• 所需技能：Microsoft Office、ELV 系統、ICT 和電腦的技術知識是額外優勢。
• 分析思考和良好的自律
• 能夠在沒有太多監督的情況下獨立工作。

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 附近的公共交通
• 開放文化
• 個人發展機會

職位描述：

• 為客戶提供技術支持，確保及時有效地解決技術問題。
• 解決技術問題並與研發部門合作解決複雜問題。
• 開發技術文檔，包括使用者手冊、故障排除指南和常見問題。
• 為客戶和內部員工舉辦產品使用和故障排除技術的培訓課程。
• 不斷更新產品特性、技術規格和產業趨勢的知識。

要求：

• 電機工程、電子工程或相關領域的學士學位。
• 具有技術支援或類似職位的經驗，最好是在電氣或電子行業。
• 強大的解決問題能力和對細節的關注。
• 優秀的書面和口頭溝通能力。
• 能夠作為團隊的一部分獨立工作和協作。
• 熟練使用診斷工具和故障排除技術。
• 有電氣保護系統和能源監控解決方案經驗者優先。

我們提供什麼：

• 在職培訓，讓您具備必要的技能和知識。
• 專業成長和職業發展的機會。
• 支持性和協作性的工作環境。
• 接觸最新的產業趨勢和技術。

津貼和福利

• 事假
• 開放文化
• 個人發展機會

我們在愛麗絲史密斯學校的目的

正如我們校歌所唱的：「很快就有了兩個，又有幾個加入了」。愛麗絲·史密斯（Alice Smith）發起了一場只有兩個人的運動。這一勇敢的舉動引發了積極的連鎖反應。她激勵其他家庭加入她的旅程，為一代又一代的學習者創造一個培育環境，並為成千上萬的家庭創造一個家外之家。

同樣，我們透過建立一個培育社區來保持愛麗絲史密斯精神的活力，鼓勵我們的學生帶著勇氣、好奇心和同情心探索世界。

共同建立一個更美好的世界。

我們的目標體現在我們的三大策略支柱：

我們的員工

我們是一個由專家和好奇心組成的多元化集體，共同努力突破教育的界限，引領不斷變化的世界的學習。

我們的學生

我們鼓勵學生帶著勇氣和好奇心探索不同的道路，在一個能讓他們發揮最好的自我影響力的環境中。

我們的世界

我們是一個相互支持、相互連結的社區，共同創新、探索和學習。

工作目的

學術支援主管為學校體育部門提供專業標準的協助。該角色的目的是透過提供廣泛的策略和營運行政支持，特別是領導與體育部門相關的所有行政支援領域，以支持學校的日常生活。學術支援主管透過良好的溝通、協作、快速解決問題以及始終保持專業形象，在支持體育和體育界方面發揮積極作用。

責任/義務：

1. 行政任務

這一角色的性質意味著學術支援主管必須積極回應

以滿足學校日常的需要和要求。以下範例代表了學術支援主管應承擔的一些管理任務：

• 透過電話、電子郵件處理家長的詢問，確保將問題傳遞給體育運動團隊的適當成員。
• 管理、規劃、支援和協調體育和運動隊的管理，例如協助體育場館預訂和安排會議。
• 每學期將所有賽程更新至日曆和學校好友。
• 與員工跟進，確保整週都落實行動要點。
• 負責訂購學生（體育領導者、GCSE、ALevel）T 卹。
• 管理受僱官員的預訂和付款。 （裁判員）
• 聯絡當地固定裝置和體育相關旅行的交通。
• 與接待學校聯絡，完成海外旅行所需的所有行政任務。這包括預訂航班和創建旅遊小冊子。
• 整理學生資訊（聯絡資訊、照片、飲食和醫療資訊）並與負責人員分享。
• 協助更新和追蹤本地和海外旅行的預算，包括航班、交通等
• 與體育主管和體育總監合作，與其他部門聯絡體育和體育賽事。
• 協助將所有賽事更新至體育和體育日曆。
• 在體育和體育領導團隊的指導下定期更新體育網站。
• 在體育和體育領導團隊的指導下發送家長通訊。
• 協助製作學生進度報告。

2. 活動

無論是面對面的還是虛擬的，學校活動對於我們學校的聲譽、運作和社區意識至關重要。我們以專業且敏感的方式舉辦活動非常重要。學術支援執行官在監督 SLT 監督下的活動後勤安排方面發揮著至關重要的作用。這可能包括以下內容：

• 監督與相關部門和個人圍繞活動組織的溝通，例如預訂空間、座位安排和建立活動表格，並確保所有資訊準確並透過 KissFlow 上傳。
• 與音響技術人員一起規劃活動的音響和燈光。
• 確定該活動是否需要 TI 支援。
• 與供應商一起處理所有採購訂單和因該事件而產生的任何付款，並確保及時交貨。
• 透過電子郵件協助分發邀請函，並協助管理學校表演和學校場地特別活動的賓客名單，例如回覆名單或售票櫃檯。
• 根據活動的性質和代表人數，與菜單上的食品供應商聯絡，安排茶點。
• 製作表演節目和其他相關資料，例如幻燈片/腳本（電子或硬拷貝）。
• 協調由 SLT 監督的演講、集會和慶祝活動的準備工作（準備獎項和證書），並在適當的情況下支持其他學校活動。

選擇標準：

基本的：

• 擁有並發展支持學校行政需求所需的 IT 技能和知識。
• 與家長、學生、老師和同事進行敏感而自信的溝通，清晰地傳達想法，並尊重和協作地工作。
• 在決策和解決問題時表現出主動性，考慮不同的觀點、變數、路徑和結果。
• 靈活、適應性強、創造性思維和多任務處理，以處理大量項目/疑慮/詢問。這包括高水準的組織能力和時間管理。
• 在獨立工作中表現出前瞻性思維，有時需要很少的監督。
• 透過努力使工作環境盡可能愉快和富有成效，並保持積極和以解決方案為中心的態度，成為團隊合作者。
• 在與他人互動的各個方面表現出誠實和正直，並尋求建立積極和支持性的工作關係。
• 擁有並發展支持學校行政需求所需的 TI 技能和知識。
• 對自己的職業發展表現出積極主動的態度，並透過分享實踐、領導和參與培訓以及尋找進一步成長和發展的機會來支持團隊成員的職業發展。

此外，為了成為一名有效的團隊合作者，學術支援主管應具備或證明有能力在以下關鍵領域發展技能和特質，這些領域被認為對該職位至關重要：

1. 易學性

2. 韌性

3. 敏捷性

4. 協作

5. 言語交流

6. 書面溝通

7. 創造力

8. 解決問題

9. 善良、同情心和同理心

理想的：

• 在學校工作的具體經歷
• 熱衷教育事業
• 管理 Zoom 會議、學校活動的經驗
• iSAMS 與 GMASS 經驗
• 使用 Google 和 Windows 的經驗
• 使用 Adobe Creative Cloud 的經驗，例如 Photoshop 和 InDesign、Canva、Video Maker
• 優秀的英語書寫和口語。

安全招募實務：

作為一所擁有多元化專家群的學校，我們堅持符合最高國際標準的招募協議。我們對候選人的推薦信進行徹底的聘前檢查並驗證資格。如果您需要有關學校“預約前檢查”的更多信息，請聯繫我們的人民和文化代表，因為不同國籍的個人的流程可能有所不同。

我們優先考慮仔細審查檢查，因為它們對於確保我們的學生有一個安全可靠的環境至關重要。透過保持嚴格的招募實踐，我們的目標是為所有學生提供一個培育和受保護的學習環境。

根據學校需求的變化，該職位的職責可能會不時發生變化。校長和學校領導層可以根據不斷變化的要求並與職位持有者協商，酌情審查本職位描述。

津貼和福利

• 員工股權
• 事假
• 開放文化
• 個人發展機會
• 免費停車
• 免費使用學校設施，如健身房、游泳池、運動場

Job Title: Technical Engineer

Location:

No.1-2 Second Floor, Jln Anggerik Vanilla BF 31/BF, Kota Kemuning, 40460 Shah Alam, Selangor

Department:

Design Department

Salary Range:

Competitive, based on experience

About the Role:

We are looking for a skilled Technical Engineer to join our team! In this role, you’ll be working closely with customers to meet their requirements and provide innovative technical solutions. You will also be involved in researching and developing new products, as well as optimizing existing ones. If you have experience in civil engineering, technical support, and construction, and are passionate about creating efficient solutions, this is the perfect role for you!

Key Responsibilities:

• Understand customer needs and provide effective technical solutions.

• Research and develop new products, while also improving current ones.

• Collaborate with the design team to ensure technical accuracy and efficiency.

What We’re Looking For:

• Diploma or Bachelor’s Degree in Civil Engineering or a related field.

• Strong communication skills and the ability to work independently.

• Proficiency in English, Bahasa Malaysia, and Chinese (preferred for fluent Chinese speakers).

• Familiarity with Microsoft Office, WPS, and other office software.

• In-depth knowledge of local building structure design specifications.

• 3+ years of on-site construction experience, with a focus on technical support and project management.

• Proficiency in stress analysis software (e.g., Protastructure, Autodesk Robots, Staad Pro, or Midas Gen) and the ability to conduct independent structural stress calculations.

Why Join Us?

• Be part of a dynamic and innovative team.

• Work on exciting projects and develop cutting-edge solutions.

• Opportunities for career growth and professional development.

If you’re ready to take on new challenges and contribute to a forward-thinking company, we’d love to hear from you!

Perks & Benefits

• Employee equity
• Company trips
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

Job Title: Technical Engineer

Location:

No.1-2 Second Floor, Jln Anggerik Vanilla BF 31/BF, Kota Kemuning, 40460 Shah Alam, Selangor

Department:

Design Department

Salary Range:

Competitive, based on experience

About the Role:

We are looking for a skilled Technical Engineer to join our team! In this role, you’ll be working closely with customers to meet their requirements and provide innovative technical solutions. You will also be involved in researching and developing new products, as well as optimizing existing ones. If you have experience in civil engineering, technical support, and construction, and are passionate about creating efficient solutions, this is the perfect role for you!

Key Responsibilities:

• Understand customer needs and provide effective technical solutions.

• Research and develop new products, while also improving current ones.

• Collaborate with the design team to ensure technical accuracy and efficiency.

What We’re Looking For:

• Diploma or Bachelor’s Degree in Civil Engineering or a related field.

• Strong communication skills and the ability to work independently.

• Proficiency in English, Bahasa Malaysia, and Chinese (preferred for fluent Chinese speakers).

• Familiarity with Microsoft Office, WPS, and other office software.

• In-depth knowledge of local building structure design specifications.

• 3+ years of on-site construction experience, with a focus on technical support and project management.

• Proficiency in stress analysis software (e.g., Protastructure, Autodesk Robots, Staad Pro, or Midas Gen) and the ability to conduct independent structural stress calculations.

Why Join Us?

• Be part of a dynamic and innovative team.

• Work on exciting projects and develop cutting-edge solutions.

• Opportunities for career growth and professional development.

If you’re ready to take on new challenges and contribute to a forward-thinking company, we’d love to hear from you!

Perks & Benefits

• Employee equity
• Company trips
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

職位名稱：技術工程師

地點：

No.1-2 Second Floor, Jln Anggerik Vanilla BF 31/BF, Kota Kemuning, 40460 莎阿南, 雪蘭莪

部門：

設計部

薪資範圍：

有競爭力，基於經驗

關於角色：

我們正在尋找熟練的技術工程師加入我們的團隊！在此職位中，您將與客戶密切合作，以滿足他們的要求並提供創新的技術解決方案。您還將參與新產品的研究和開發以及現有產品的最佳化。如果您擁有土木工程、技術支援和施工經驗，並且熱衷於創建高效的解決方案，那麼這就是您的完美職位！

主要職責：

• 了解客戶需求並提供有效的技術解決方案。

• 研究和開發新產品，同時改進現有產品。

• 與設計團隊合作，確保技術準確性和效率。

我們正在尋找什麼：

•土木工程或相關領域的文憑或學士學位。

• 較強的溝通能力及獨立工作能力。

• 精通英語、馬來語和中文（中文流利者優先）。

• 熟悉Microsoft Office、WPS等辦公室軟體。

• 深入了解當地建築結構設計規範。

• 3年以上現場施工經驗，重點在於技術支援和專案管理。

• 熟練使用應力分析軟體（例如Protastruct、Autodesk Robots、Staad Pro 或Midas Gen ）並且能夠進行獨立的結構應力計算。

為什麼加入我們？

• 成為充滿活力和創新團隊的一員。

• 致力於令人興奮的專案並開發尖端的解決方案。

• 職涯發展和專業發展的機會。

如果您準備好接受新的挑戰並為一家具有前瞻性的公司做出貢獻，我們很樂意聽取您的意見！

津貼和福利

• 員工股權
• 公司旅行
• 醫療保險
• 事假
• 開放文化
• 個人發展機會

關於這個角色：

作為管理支援主管，您將負責確保營運部門的順利管理和成功。

你將致力於：

• 協助確保會計超級英雄的服務按預算及時提供，並滿足客戶的標準和期望。
• 協助客戶始終遵守客戶規定的專案期限。
• 協助部門主管管理部門策略和部門行政工作。

職責：

• 與客戶聯絡並確保客戶獲得正面的體驗；
• 準備訂婚合約並延期合約；
• 確保客戶入職任務順利完成；
• 擔任營運部門與客戶之間的聯絡官；
• 追蹤客戶的月度計劃並確保在合約到期前完成續約；
• 協助經理確保追蹤所有客戶的最後期限，並協助協調營運部門內的工作，以便滿足客戶的最後期限；
• 協助營運團隊準備和編目SOP；
• 確保SOP及時更新；
• 協助監督工作是否符合標準作業程序；
• 確保營運部門專注於客戶的溝通；
• 直接向營運主管報告工作狀態
• 協助追蹤所有空缺職位以及職位帳單；
• 準備管理報告；
• 追蹤並報告部門的KPI；
• 協助營運部門相關專案的規劃與執行；
• 負責客戶的會計記錄變動；
• 就營運和客戶事務與所有相關部門聯絡；
• 根據需要支援營運團隊；

您還將參與您的主管/報告人員不時分配給您的其他任務，包括任何行政事務。

要求：

• 候選人必須至少擁有工商管理或相關領域的學士學位
• 所需語言： 英語
• 該職位需要至少1-2年相關領域的工作經驗
• 與客戶輕鬆溝通
• 了解辦公室管理和基本會計程序
• 能夠獨立工作和團隊合作
• 能夠準時完成任務
• 具有良好的人際交往和分析能力，並且
• 具有強烈的職業道德。

會計超級英雄的好處：

確切的好處因地點而異。也就是說，我們所有的員工都會收到以下訊息：

• 團體住院及手術保險
• 基本上為 10 天有薪年假和 14 天病假。
• 私人醫療報銷（受年度上限限制）。

津貼和福利

• 定期團隊活動
• 團體住院及手術保險
• 醫療報銷
• 個人發展機會
• 根據要求提供遠距工作權利

關於 Oligo 商業服務：

Oligo Business Services Pte Ltd 是一家領先的人力資源服務供應商和顧問公司，專門為新加坡和馬來西亞的客戶提供高品質的人力資源和薪資解決方案。我們主要使用 Unit4 Prosoft HRMS 為客戶提供支持，並就薪資、休假管理、員工索賠以及考勤等人力資源相關問題提供專家指導。

工作總結：

我們正在尋找一名客製化支援程式加入我們的團隊，協助客戶進行人力資源相關的諮詢和 Unit4 Prosoft HRMS 軟體支援。這個角色對於透過提供知識豐富且及時的支援來幫助我們的客戶有效管理其人力資源流程至關重要。

主要職責：

• 透過電子郵件、票務管理系統和電話回覆客戶查詢。
• 提供有關 Unit4 Prosoft HRMS 軟體的專家建議和故障排除。
• 協助客戶處理人力資源相關的查詢，包括薪資（新加坡和馬來西亞）、休假
• 管理、員工索賠以及時間和出勤。
• 透過確定根本原因並提供解決方案來診斷和解決技術問題。
• 確保客戶的疑問在既定的回應和解決時間內得到解決。
• 必要時與其他團隊合作升級複雜問題。
• 維護客戶互動和所提供解決方案的詳細文件。

資格與經驗： 必須具備：

• 對人力資源政策和原則有深入的了解，特別是與工資（新加坡和馬來西亞）、休假管理、員工索賠以及時間和出勤相關的政策和原則。
• 出色的解決問題的能力以及邏輯思考和提供結構化解決方案的能力。
• 精通英語，具有出色的書面和口頭溝通能力。
• 透過電子郵件、票務系統和電話輕鬆處理客戶查詢。

新增獎金：

• 使用 Unit4 Prosoft HRMS 的經驗。
• 具有擔任客戶支援角色的經驗。
• 熟悉人力資源軟體系統和技術支援流程。

個人屬性：

• 有組織性並且能夠有效地管理時間。
• 能夠確定任務的優先順序並同時處理多個客戶查詢。
• 有耐心，有良好的客戶服務禮儀。
• 對細節的高度關注和準確遵循流程的能力。

報告結構：

• 該職位直接向 Oligo 高階管理層匯報。

好處：

• 有競爭力的薪資，每年遞增。
• 依服務年資增加年假。
• 綜合醫療福利。
• 協作的工作環境。
• 培訓和發展機會。

加入我們的團隊：

• 如果您是一個積極進取、希望為不斷發展的公司做出貢獻的人，Oligo Business Services 會提供一個有吸引力且支持性的工作環境，您的貢獻將受到重視和獎勵。我們的總部位於新加坡，並在該地區設有辦事處，您將加入一家不斷進取的公司，並希望在短期內繼續擴張。

津貼和福利

• 事假
• 開放文化
• 個人發展機會

About This Role:

As a Management Support Executive, you will be responsible for ensuring the smooth administration and success of the Operations department.

You Will Work On:

• Assisting to ensure Accounting Superhero’s services are delivered timely, on budget and complement to client’s standards and expectations.
• Assisting clients to consistently adhere to project deadlines laid out by clients.
• Assisting the head of department in managing the departmental strategies and administrative work of the department.

Responsibilities:

• Liaise with clients and ensure that clients have a positive experience;
• Prepare engagement contracts and roll over of contracts;
• Ensure clients’ onboarding tasks are completed smoothly;
• Be a Liaison Officer between Operations department and clients;
• Keep track of clients on monthly plans and ensure renewal done before contract expiry;
• Assisting the managers to ensure all clients’ deadlines are tracked and assist in coordinating jobs within Operations department so that clients’ deadlines are met;
• Assist to prepare and catalogue the SOPs for the Operations team;
• Ensure SOPs are updated timely;
• Assist in monitoring the compliance of work are carried out to the SOPs;
• Ensure clients' communication are being attended to by Operations department;
• Report directly to Operations Supervisor on jobs status
• Assist to keep track of all open jobs as well as jobs billings;
• Prepare management reports;
• Keep track and report of department's KPIs;
• Assist in the planning and executing projects related to Operations department;
• In charge of clients’ accounting records movements;
• Liaise with all relevant departments on operational and clients’ matters;
• Support the Operations team where required;

You will also be involved in other tasks as may be assigned or allocated to you by your supervisor/reporting officer from time to time including any administrative matters.

Requirements:

• Candidate must possess at least Bachelor’s Degree in Business Administration or related field
• Required language(s): English
• At least 1-2 year(s) of working experience in the related field is required for this position
• Comfortable liaising with clients
• Understanding of office management and basic accounting procedures
• Able to work independently and as a team
• Able to meet deadlines
• Have a good interpersonal and analytical skills, and
• Have strong work ethics.

Accounting Superhero Benefits:

Exact benefits vary depending on location. That said, all our employees receive the following:

• Group Hospitalization & Surgical Insurance
• Base of 10 days paid annual leave and 14 days medical leave.
• Private medical reimbursement (subject to annual cap).

Perks & Benefits

• Regular team activities
• Group hospitalisation & surgical insurance
• Medical reimbursement
• Personal development opportunities
• Remote work entitlement, upon request

The Office Automation and Technical Support Manager is responsible for overseeing office technology systems, managing IT support, and leading the entire lifecycle of all workstation equipment e.g. laptops and devices.  This will cover all staff in all Malaysian offices (Titiwangsa, Menara KH, Cyberjaya, Penang) 

This position is ideal for a tech-savvy leader who excels at implementing automation tools, managing device procurement and distribution, delivering excellent user support across the organization, and providing strategic leadership in technology deployment to enhance productivity. 

Key Responsibilities: 

1. Office Automation Management: 

• Oversee the selection, deployment, and management of office automation tools (e.g., M365, Microsoft Dynamics, JIRA). 
• Work closely with department heads to assess needs and identify opportunities to automate repetitive tasks and streamline office workflows. 
• Manage vendor relationships and liaise with external service providers to ensure timely upgrades, support, and integration of systems. 

2. Internal Technical Support: 

• Lead the internal technical support team to provide high-quality, timely support for staff on hardware, software, and network-related issues. 
• Implement and maintain helpdesk systems to track, prioritize, and resolve employee IT issues efficiently. 
• Develop and enforce IT support policies, procedures, and documentation to maintain smooth operations and ensure security compliance. 
• Developing and managing the organisation’s private Sharepoint intranet. 

3. Equipment Procurement and Management: 

• Manage the team responsible for procuring, configuring, and distributing laptops, mobile devices, and other office technology equipment like meeting room electronic equipment. 
• Ensure the timely provision of technology to new hires and existing employees, including the setup and deployment of devices. 
• Oversee inventory management for office technology assets, including tracking, repair, and lifecycle management of devices. 

4. System Management & Upgrades: 

• Oversee the regular maintenance, updates, and troubleshooting of office hardware and software systems. 
• Ensure all office technology, including printers, computers, phones, and networking equipment, is functioning optimally. 
• Implement backup, disaster recovery, and cybersecurity protocols to safeguard company data and ensure business continuity. 

5. Training and Development: 

• Lead, develop and mentor the IT admin and technical support team   
• Organize and deliver training sessions for staff on new office automation tools, software, and IT policies. 
• Develop user guides and technical documentation to enhance self-service support. 

6. Strategic Leadership: 

• Collaborate with senior management to identify technology-driven opportunities that will increase organizational efficiency and innovation. 
• Stay up-to-date with the latest office automation trends, software solutions, and best practices in technical support. 

Qualifications: 

• Bachelor's degree in Information Technology, Computer Science, or a related field. 
• 5+ years of experience in IT support, cloud solutioning, office automation, or a related field, with at least 2 years in a management role. 
• Strong technical knowledge of office software systems, workflow automation tools, network infrastructure, and cybersecurity practices. 
• Excellent problem-solving skills with a proactive and hands-on approach to troubleshooting. 
• Experience in managing IT projects, including system rollouts and upgrades. 
• Strong communication and interpersonal skills, with the ability to work with non-technical staff and cross-functional teams. 

• Respond to technical queries in relation to professional and regulatory standards.
• Plan and conduct internal and external training relating to professional and regulatory standards.
• Keep updated with the professional and regulatory standards including conduct of research and studies from time to time.
• Monitor and report on the operating effectiveness of the Firm’s level of quality control.
• Assist to implement changes to the audit methodology in order to maintain compliance with the applicable approved accounting and auditing standards in Malaysia.
• Ensure the quality of audit engagements carried out within the Firm are in compliance with professional standards and the Firm’s requirement.
• Liaise with various global/local professional bodies and regulators on the current development issues in the industry.
• Assist in any other ad-hoc projects or assignments which may be assigned from time to time.

Job Requirement:

• A Bachelor's Degree or equivalent in Accountancy, Finance, or a related field is required.
• Preferably a member of a recognised accounting body (i.e., MIA / MICPA / ACCA / ICAEW or equivalent).
• Minimum 8 years of working experience in related fields, including audit experience, in well-established professional services firms will be an added advantage.
• Have sound knowledge of international and local accounting as well as auditing standards.
• Excellent written and verbal communication skills.
• Strong interpersonal skills besides the ability to learn and adapt quickly.
• Able to work independently, with strong attention to detail and the ability to generate high-quality deliverables.
• Strong analytical skills and problem-solving

• Architecting, implementing, and integrating solutions focused on tracking, analyzing, and improving 
• Designing and implementing data management strategies for the integration of MES solutions with 
• Conceptualizing solutions during the design phase and optimizing during pilot phase of the project life cycle
• Manufacturing execution system configuration, programming, debugging, and testing
• Creating documentation, including project engineering notes, project proposals, project design traceability 
• Commissioning innovative solutions for our multi-site/manufacturing operations; finding, sharing and 
• Creating methodologies and performing complex problem-solving
• Learning new technologies
• Mentoring colleagues on your expertise and knowledge base
• Understanding the manufacturing workflow and collaborating with business owners to identify areas 
• Understanding data integrity and Computer System Validation compliance regulations. This will help in 
•  Manage individual project deliverables and schedules and routinely report progress
• Conducting training to the functions on the newly deployed MES solutions
• Ensure all sites manufacturing processes were standardized from MES deployment point of view
• Challenge the status quo from world class industry standard perspective
   

Your Career

As a Domain Consultant for SOC Transformation you will be the expert for our Cortex portfolio, a Next-Gen AI-powered security operations platform.  You will play a key role in defining technical solutions that secure a customer’s key business imperatives.  You evangelize our industry leading solutions in Security Intelligence and Automation, XDR, Attack Surface Management, SOAR and Incident Response that establish Palo Alto Networks as a customer’s cybersecurity partner of choice.
 

Your Impact

• Collaborate with account teams to recommend and develop customer solutions within your assigned specialization area

• Present to customers as our expert at all levels in the customer hierarchy, from practitioner to senior leadership

• As the main technical point of contact for Cortex, you will assist and collaborate to respond effectively to RFIs/RFPs.

• Lead and support customer demonstrations that showcase our unique value proposition

• Scope and lead Proof of Value (PoV) projects for prospective customers and partners based on best practices to ensure technical win in your assigned opportunities

• Drive high technical validation and PoV win rates within your assigned specialization area

• Responsible for discussing and highlighting product alignment with customer requirements and differentiation

• Architect solutions that will help our customers strengthen and simplify their security posture

• Document High-Level Design and Key Use Cases to ensure proper implementation and value realization of Palo Alto Networks Solutions

• Help our customers build and develop further their services around Cortex solutions

• Lead conversations about industry trends and emerging changes to the security landscape 

• Discuss, with credibility, competitive offers in the marketplace and position ours as the best alternative

• Position Palo Alto Networks or Partner delivered services as appropriate to ensure proper implementation and value realization of Palo Alto Networks solutions

• Initiate projects to improve individual team’s performance

• Implement organizational policies & help others adopt

• Act as a conduit for customer feedback to Product Management, Technical Marketing, competitor intelligence, and R&D to create requirements and deliver product features for our customers

Job Summary:

The Customer Support Specialist is responsible for managing all inbound and outbound customer interactions across multiple channels, including phone, chat, email, and social media. This role ensures consistent, high-quality service, efficient management of high interaction volumes, and adherence to response and resolution times. The specialist will also support campaign management activities, including product promotions, service updates, and customer satisfaction surveys. Availability for customer support from 8 AM to 8 PM, Monday to Sunday, including Malaysia public holidays, is required.

Job Description:

1. Handle all inbound and outbound customer interactions across multiple channels, including phone, chat (WhatsApp, Line, etc.), email, and social media.
2. Ensure seamless and efficient communication with customers across all platforms.
3. Maintain consistency and high-quality service across all communication platforms.
4. Ensure that every customer interaction meets our quality standard.
5. Efficiently manage high volumes of customer interactions while maintaining quality and response times.
6. Maintain a maximum response time of 30 seconds for phone calls and 2 minutes for chat and email.
7. Resolve 90% of customer inquiries, problems, or complaints within the first contact.
8. Implement a clear escalation process for complex issues, ensuring resolution within 24 hours.
9. Conduct follow-up calls or messages to ensure customer satisfaction post-resolution.
10. Assist with outbound calls for product promotions, service updates, and customer satisfaction surveys.
11. Identify and segment the target audience for each campaign.
12. Integrate campaign support with our Customer Satisfaction (CSAT) and Net Promoter Score (NPS) strategy.

Job Requirement:

1. Possess a Diploma / Advanced Diploma, Bachelor’s Degree, or equivalent in any field.
2. Preferably at least 1 year of related working experience in a contact center.
3. Experience in managing live chats, emails, and inbound calls.
4. Fresh graduates and experienced applicants are welcome (entry-level will be discussed based on your previous experience).
5. Strong communication skills in email, face-to-face conversations, and messenger discussions.
6. Proficiency in English and Malay, both spoken and written; Mandarin is an added advantage.
7. Business writing skills are mandatory.
8. Good typing skills.
9. Strong logical thinking and problem-solving abilities.
10. Ability to work independently in a fast-paced environment.
11. Effective multitasking, prioritization, and time management skills.
12. Demonstrate teamwork consistently.
13. Positive attitude and eagerness to learn.
14. Fast learner with the ability to adapt to changes.
15. Good team player.
16. Willingness to work on a 24/7 shift basis, 5 days a week.

Overview: We're seeking a proactive and independent Panel Support Specialist to oversee the seamless interaction with our TV and Digital panel members. This role involves managing a variety of tasks, including troubleshooting app/ software challenges faced by panel members, reporting issues to the relevant stakeholders and follow-up per case, conducting re-training sessions as needed to vendors/ members when needed. Additionally, you'll be supporting in panel communications to run campaigns and boost engagement with panel members.

Responsibilities: 

• Effectively address queries and concerns from panel members through email and other communication channels. Provide timely and accurate responses, maintaining a high standard of customer service and experience.
• Troubleshoot and address issues reported by panel members (i.e. TV and Digital panels and Content Insights panels)
• Conduct panel member database maintenance and quality control validations from time to time to ensure
• Provide support to Panel Communication Specialist, write and edit high-quality content for various communication channels, including monthly newsletters, weekly bulletins, web member portal updates, email campaigns, and other ad-hoc materials. Ensure content is engaging, informative, and tailored to the preferences of our panel members.
• Perform detailed data checks and reporting, highlighting any discrepancies or potential issues
• Support in managing database of household, individual and technical information
• Support in market research fieldwork to collect media consumption and annual updates on social demographic information from panel members
• Proactively engage and manage technicians/part-timers to ensure operation runs smoothly
• Comfortable collaborating remotely with fellow team members and with cross-functional teams within the organization, such as market researchers, data processing, and technical teams, to gather insights and information required

• Collaborate with the software development team to understand project requirements and objectives.
• Participate in software testing activities, including writing test cases, executing tests, and identifying defects.
• Perform technical analysis of software systems, including code review, performance analysis, and troubleshooting.
• Assist in the design and implementation of automated testing frameworks and tools to streamline testing processes.
• Work on automation projects to improve efficiency and reliability in software development and testing.
• Document findings, analyze results, and provide recommendations for improvement.
• Communicate effectively with team members and stakeholders to ensure project goals are met.

• Collaborate with the software development team to understand project requirements and objectives.
• Participate in software testing activities, including writing test cases, executing tests, and identifying defects.
• Perform technical analysis of software systems, including code review, performance analysis, and troubleshooting.
• Assist in the design and implementation of automated testing frameworks and tools to streamline testing processes.
• Work on automation projects to improve efficiency and reliability in software development and testing.
• Document findings, analyze results, and provide recommendations for improvement.
• Communicate effectively with team members and stakeholders to ensure project goals are met.

• Collaborate with the software development team to understand project requirements and objectives.
• Participate in software testing activities, including writing test cases, executing tests, and identifying defects.
• Perform technical analysis of software systems, including code review, performance analysis, and troubleshooting.
• Assist in the design and implementation of automated testing frameworks and tools to streamline testing processes.
• Work on automation projects to improve efficiency and reliability in software development and testing.
• Document findings, analyze results, and provide recommendations for improvement.
• Communicate effectively with team members and stakeholders to ensure project goals are met.

• Collaborate with the software development team to understand project requirements and objectives.
• Participate in software testing activities, including writing test cases, executing tests, and identifying defects.
• Perform technical analysis of software systems, including code review, performance analysis, and troubleshooting.
• Assist in the design and implementation of automated testing frameworks and tools to streamline testing processes.
• Work on automation projects to improve efficiency and reliability in software development and testing.
• Document findings, analyze results, and provide recommendations for improvement.
• Communicate effectively with team members and stakeholders to ensure project goals are met.

Responsibilities:

- Perform general administrative duties such as data entry, filing and processing of records.

- Handle confidential and sensitive information with discretion and professionalism.

- Assist to handle daily operations and processes applications and transactions to ensure that all service levels are delivered according to the procedure.

- Any other adhoc administrative duties as assigned.

- Provide general administration and support to the Operations department.

Requirements:

- SPM holders with no experience are encouraged to apply.

- Basic proficiency in Excel and the ability to read Chinese are essential.

- Proficient in English and Mandarin (spoken & written); Cantonese is a plus.

- High level of professionalism and discretion when handling sensitive information.

- Flexibility and adaptability to changing priorities and deadlines.

- Ability to work independently and collaboratively in a fast-paced environment.

- Detailed and meticulous.

- Willing to work on Malaysia public holidays.