我們正在尋找能夠促進我們公司供應鏈營運的物流主管/經理。理想的候選人必須善於規劃儲存安排。考生應能確保庫存、材料、包裝和產品透過倉庫系統有效率且安全地進行處理。

職責

• 監督日常倉庫和配送運營
• 管理庫存
• 組織交付和分發
• 維護車輛和設施

要求

• 每週 5.5 個工作天
• 能夠每週六工作（4小時）。
• 候選人必須至少擁有任何領域的文憑/學士學位或具有相關工作經驗的SPM持有者。
• 有零售配送中心工作經驗者佳。
• 應徵者必須具備8年以上經理級分銷中心工作經驗。
• 新鮮的畢業生也鼓勵申請初級程度。
• 候選人必須願意在Meru、巴生/直落公、巴生港/萬津工作。

好處：

• 出勤津貼
• 醫療福利
• 免費停車
• 年度加薪及獎金

Responsibility & Requirements

• Work with customers and vendors to arrange logistics movement.
• Handle shipping documentations and work with teammate to ensure customer satisfactions
• Able to accept new challenge for the work task.
• Responsible to confirm with clients and make records of shipment.

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Company trips
• Medical insurance
• Personal leave

Responsibilities:

• Plan and monitor supply chain operations.
• Ensure premises, assets and communication ways are used effectively.
• Utilize logistics IT to optimize procedures.
• Recruit and coordinate logistics staff (e.g. truck drivers) according to availabilities and requirements.
• Monitor orders and arrange stocking of raw materials and equipment to ensure they meet needs.
• Interact with suppliers, retailers, customers etc. to achieve profitable deals and mutual satisfaction.
• Manage and track the shipment of final products according to customer requirements.
• Compile logs and records of warehouse stock, executed orders etc.
• Prepare accurate reports for upper management.

Requirements:

• Proven experience as logistics coordinator.
• Familiarity in customer service will be appreciated.
• Knowledge of laws, regulations and ISO requirements.
• Able to work with little supervision and track multiple processes.
• Computer-savvy with a working knowledge of logistics software (ERP).
• Excellent organizational and coordination abilities.
• Oustanding communication and interpersonal skills.
• Possess at least a Bachelor's Degree in Business Administration, Supply Chain Management or relevant field.

Perks & Benefits

• Personal development opportunities
• Paid training and development
• Medical coverage

Responsibilities:

• Responsible for securing new customers, and maintaining and developing existing accounts.
• Find and develop qualified leads (cold calling), convert them through the sales process into prospects and customers
• Regular client visit to validate our service levels and develop new revenue streams
• Meet and exceed target set in terms of contributing and generating revenue
• Set-up and execute customer SOP for ensuring operating procedure meets customer expectations
• Promote the services and products of all entities, and coordinate sales efforts with other department sales

Skills required:

• Must have experience in Minimum 3-5 years Sales experience in Freight Forwarding/ Logistics;
• Highly motivated individual with a strong product knowledge in import/export ocean (NVOCC) and air, and selling experience of value-added service 3PL solution.
• Ability to effectively communicate verbally and in writing in Bahasa Malaysia and English is required, with proficiency in Chinese being an advantage.
• Knowledge of personal computers, including Microsoft Word and Excel software.
• Have experience in Intra Asia Tradelink
• Applicant must be eligible to work in Malaysia legally

Our benefits

• On job training
• 5-days work
• We offer a competitive remuneration package which includes allowance and attractive incentive for successful candidate.

职责和要求

• 與客戶和供應商合作安排物流活動。
• 處理運輸文件並與隊友合作確保顧客滿意度
• 能夠接受新的工作任務挑戰。
• 負責與客戶確認並做好出貨記錄。

津貼和福利

• 附近的公共交通
• 中心位置
• 休閒著裝要求
• 公司旅行
• 醫療保險
• 事假

這些工作的職責是處理車輛和其他駕駛員相關活動，日常監控和跟進交付時間表，歸檔和整理相關文件，提供日常報告數據和跟踪信息並更新車輛交付信息，溝通與運輸商舉行會議和討論，支援汽車運輸規劃。

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 公司旅行
• 醫療保險
• 有薪培訓和發展

Job descriptions 

• Process booking from shippers / agents. 
• Maintain booking records in system and liner's system. 
• Liaise with local shippers, oversea customers & agents on rate enquiry, booking process and documentation supports.
• Liaise with other departments to complete the shipment jobs within stipulated times. 

Requirements :

• Candidate must possess at least SPM/"O" Level, Diploma/Advanced/Graduate Diploma, Bachelor's Degree/Post Graduate Diploma/Professional Degree in Business Studies/Administration/Management/ Logistic/Transportation, Others or equivalent.
• Required language(s): Mandarin, English, Bahasa Malaysia
• No work experience required. Fresh graduate are encouraged to apply. 
• Preferably Entry Level specialized in Logistics/Supply Chain or equivalent.
• Employment Type : Permanent
• Applicants willing to work in Petaling Jaya area
• Team player with positive attitudes.

Benefits :

1. Contractual One (1) month salary;
2. Medical insurance;
3. Monthly & Half Yearly Attendance allowance;
4. Flexible Working Hours;
5. Performance bonus;

職位說明 ：

· 在美國貿易航線有經驗的候選人將獲得高薪。

· 與客戶聯絡整箱/拼箱/進出口運送安排。

· 處理並負責所有進口/出口文件，並使用適當的SOP準備提單、SI、NOA、證書等。

· 在最後一哩交付之前向客戶更新貨櫃狀態。

· 及時、相應地參加現有和新客戶的詢問。

· 為現有客戶維持良好的服務水平，以達到長期成長。

· 及時向客戶開立發票，避免不必要的延遲付款。

· 能夠在各方面支援銷售並向客戶發送船期表

· 能說、寫、讀英語、國語，具備良好的與客戶的溝通能力。

· 願意為客戶做「額外里程」。

· 責任 ;問責制；快速學習者是我們尋找的人。

· 需要非常注重細節和解決問題的能力。

要求 ：

· 候選人必須至少擁有商業研究、管理、商業、經濟、行銷、物流/運輸或同等學歷的文憑/學位。

· 能夠在緊迫的期限內和壓力下獨立工作。

· 良好的溝通能力，能與各個層次的人互動。

· 工作努力，具有團隊合作精神。

· 提供全職職位。

· 也鼓勵應屆畢業生申請，並提供訓練。

辦公室工作時間為上午 9 點至下午 6 點（週一至週五）

歡迎有興趣的候選人在線申請職位或參考以下聯絡方式：

Whatsapp :
012 288 6791 – 瑞安先生

或者您可以將您的履歷透過電子郵件發送至：
電子郵件 : ryan@globalconcord.com.my

或致電我們：-

603- 5033 2121 – 辦公室電話

012- 288 6791 - 瑞安先生

津貼和福利

• 醫療索賠
• 牙科
• 停車處
• 公司旅行
• 績效獎金
• 開放的文化和現代的工作環境。
• 職涯發展的個人發展機會

ROLES, RESPONSIBILITY AND AUTHORITY :

• Submit booking request for client /CS/CCN/Airlines system.
• Arranging export & import shipment with NFO team.
• Support Quotation for Network & Client.
• Assist Executive to check cost with Airlines.
• Check uplift status & advise to Dell team/NFO team/CS team accordingly.
• Update Final Load to Airlines.
• Update daily booking report, NFO booking list & Quotation progress.
• Proactively update client on uplift status.
• Work closely with Airlines to get booking confirmation & good rates.
• Carry out all other activities as assigned by HOD.

QUALIFICATION AND EXPERIENCE:

• Candidate must possess at least a Diploma or Bachelor’s Degree in Logistics/Transportation, Business study or relevant field.
• Prefer with at least 1-2 years of working experience in logistics.
• Ability to work under pressure, and overtime to meet deadlines.
• Proficient in Microsoft Office applications.
• Good supervision skills and team player.
• Good communication skills in English.

**Location: OASIS, Ara Damansara, Selangor

**Working Days: 5.5 Alternate Saturday

Perks & Benefits

• Employee equity
• Yearly bonus
• Allowance (Mobile, transportation)
• Nearby public transport
• Casual dress code
• Medical insurance
• Personal development opportunities
• Maternity leave

Job descriptions 

• Process booking from shippers / agents. 
• Maintain booking records in system and liner's system. 
• Liaise with local shippers, oversea customers & agents on rate enquiry, booking process and documentation supports.
• Liaise with other departments to complete the shipment jobs within stipulated times. 

Requirements :

• Candidate must possess at least SPM/"O" Level, Diploma/Advanced/Graduate Diploma, Bachelor's Degree/Post Graduate Diploma/Professional Degree in Business Studies/Administration/Management/ Logistic/Transportation, Others or equivalent.
• Required language(s): Mandarin, English, Bahasa Malaysia
• No work experience required. Fresh graduate are encouraged to apply. 
• Preferably Entry Level specialized in Logistics/Supply Chain or equivalent.
• Employment Type : Permanent
• Applicants willing to work in Petaling Jaya area
• Team player with positive attitudes.

Benefits :

1. Contractual One (1) month salary;
2. Medical insurance;
3. Monthly & Half Yearly Attendance allowance;
4. Flexible Working Hours;
5. Performance bonus;

工作職責：

• 分析航運業的定價數據。
• 處理GQQ管理軟體系統。 （需提供培訓）
• 了解營運商管理並確定行銷策略以增加利潤。
• 支援銷售人員制定所有貿易定價策略，以增加客戶流量。
• 開發測量工具來識別不斷變化的市場趨勢。
• 透過與營運商和供應商密切合作來推動長期成長。
• 強大的分析能力和出色的溝通能力是必要的。
• 需要非常注重細節和解決問題的能力。

要求 ：

· 候選人必須至少擁有商業研究、管理、商業、經濟、行銷、物流/運輸或同等學歷的文憑/學位。

· 能夠在緊迫的期限內和壓力下獨立工作。

· 良好的溝通能力，能與各個層次的人互動。

· 工作努力，具有團隊合作精神。

· 提供全職職位。

· 也鼓勵應屆畢業生申請，並提供訓練。

辦公室工作時間為上午 9 點至下午 6 點（週一至週五）

歡迎有興趣的候選人在線申請職位或參考以下聯絡方式：

Whatsapp :
012 288 6791 – 瑞安先生

或者您可以將您的履歷透過電子郵件發送至：
電子郵件 : ryan@globalconcord.com.my

或致電我們：-

603- 5033 2121 – 辦公室電話

012- 288 6791- 瑞安先生

津貼和福利

• 醫療索賠
• 牙科
• 停車處
• 公司旅行
• 績效獎金
• 開放的文化和現代的工作環境。
• 職涯發展的個人發展機會

角色、責任與權力：

• 向客戶/CS/CCN/航空公司係統提交預訂請求。
• 與 NFO 團隊安排進出口運輸。
• 支援網路和客戶端報價。
• 協助行政人員與航空公司核對費用。
• 檢查提升狀態並相應地向戴爾團隊/NFO 團隊/CS 團隊提供建議。
• 更新航空公司的最終負載。
• 更新每日預訂報告、NFO 預訂清單和報價進度。
• 主動向客戶更新提升狀態。
• 與航空公司密切合作以獲得預訂確認和優惠價格。
• 執行 HOD 指定的所有其他活動。

資格和經驗：

• 候選人必須至少擁有物流/運輸、商業研究或相關領域的文憑或學士學位。
• 具至少1-2年物流工作經驗者佳。
• 能夠在壓力下工作，並能在截止日期前加班。
• 精通 Microsoft Office 應用程式。
• 良好的監督能力和團隊合作精神。
• 良好的英語溝通能力。

**地點：雪蘭莪州阿拉白沙羅綠洲

**平日：5.5 隔週六

津貼和福利

• 員工股權
• 年度獎金
• 津貼（移動、交通）
• 附近的公共交通
• 休閒著裝要求
• 醫療保險
• 個人發展機會
• 產假

職位描述

• 處理托運人/代理商的預訂。
• 在系統和班輪系統中維護訂艙記錄。
• 與當地托運人、海外客戶和代理商聯絡，了解費率查詢、預訂流程和文件支援。
• 與其他部門聯絡，在規定時間內完成出貨工作。

要求 ：

• 候選人必須至少擁有 SPM/“O”水準、文憑/高級/研究生文憑、學士學位/研究生文憑/商業研究/行政/管理/物流/運輸、其他或同等學歷。
• 所需語言： 國語、英語、馬來語
• 無需工作經驗。鼓勵應屆畢業生申請。
• 最好是專門從事物流/供應鏈或同等專業的入門級。
• 就業類型：永久
• 願意在八打靈再也地區工作的申請人
• 具有正面態度的團隊合作者。

好處 ：

1. 合約一 (1) 個月工資；
2. 醫療保險；
3. 每月及半年的出席津貼；
4. 彈性的工作時間；
5. 績效獎金；

職位描述

• 處理托運人/代理商的預訂。
• 在系統和班輪系統中維護訂艙記錄。
• 與當地托運人、海外客戶和代理商聯絡，了解費率查詢、預訂流程和文件支援。
• 與其他部門聯絡，在規定時間內完成出貨工作。

要求 ：

• 候選人必須至少擁有 SPM/“O”水準、文憑/高級/研究生文憑、學士學位/研究生文憑/商業研究/行政/管理/物流/運輸、其他或同等學歷。
• 所需語言： 國語、英語、馬來語
• 無需工作經驗。鼓勵應屆畢業生申請。
• 最好是專門從事物流/供應鏈或同等專業的入門級。
• 就業類型：永久
• 願意在八打靈再也地區工作的申請人
• 具有正面態度的團隊合作者。

好處 ：

1. 合約一 (1) 個月工資；
2. 醫療保險；
3. 每月及半年的出席津貼；
4. 彈性的工作時間；
5. 績效獎金；

[Multiple Executive Jobs available in International Freight Forwarding Sector]

• Position: Freight Forwarding Executive.
• Salary: RM 2600-4000.
• Work location: Kelana Jaya, Petaling Jaya.
• Working hours (5-day week): 8.30 am-6.00 pm(Monday-Friday)

Introduction

Chrisjac is an established recruitment firm, servicing corporate clients in Malaysia for close to three decades in staffing industry. As part of providing value-added recruitment services to our long standing clients, Chrisjac are currently seeking Ocean Freight Forwarding candidates to fill some of specific roles within the Freight operations team to be based at their main business office at Kelana Jaya in Petaling Jaya.

About the hiring company.

This is an established leading international freight forwarder and logistics provider, operating from network of international agents across Asia, Australia, Middle East, Europe and America.Due to their increase in business volume, the company is now seeking some Freight Forwarding candidates who can look after the end to end Import and export Sea Freight process to join their freight operations team in Kelana Jaya.

This is an excellent opportunity to work with well established organization in international logistics industry. Candidates with previous experience in logistics or shipping industry will be highly desirable although those without the relevant industry but with strong passion to be associated in the industry are also welcome to apply for the job.

The job role & Responsibilities

The vacancies available are full-time permanent positions. The logistics professionals function as an interface between international and domestics service providers and broader business.

This position will be responsible for coordinating and assigning shipments/container cargo to the rightful destinations. You will ensure that shipments are assigned timely and accurately. The job will involve arranging export shipments from collection through to shipment, arrange import delivery and raise billing/invoices for payment. 

In this role, you will be busy within dynamic environment so the candidate must be efficient and able to adapt to clients' requests. This is a fast paced role, applicants will need a high degree of accuracy and an ability to multi-task.

Line of duties will involve following key roles:

*Registration of the job shipment into CargoWise upon booking.

*Booking of space with shipping lines.

*Prepare and issue invoices for Shipments.

*Internal liaison with overseas offices and other departments.

*Liaise with clients to keep them informed of the shipment status.

Requirements: The person

We are looking for female candidates who will have at least a Diploma qualification. She must be computer literate, able to operate MS Word, Excel and Outlook applications.

Candidates with 2-3 years of experience gained specifically within freight forwarding industry would be highly advantageous and preferred.

EDI CargoWise experience is advantageous.

Strong communication skills, both spoken and written English plus conversant in BM and Mandarin.

Must be willing to be based at Kelana Jaya area.

HOW TO APPLY

Interested candidates are hereby invited to apply by forwarding a copy of your resume (Word format) for our review. You may choose to apply online through JOBSTORE by clicking the Apply button to submit your application. Alternatively, candidates may forward their resume directly to us at CHRISJAC via our E-mail at: jobs@chrisjac.com.my

More jobs from Chrisjac

More job openings are available from Chrisjac. To learn about all of the career opportunities that Chrisjac can offer, please visit our website at: www.chrisjac.com.my

Perks & Benefits

• Casual dress code
• Personal leave
• Open culture

[國際貨運代理業多個行政職位]

• 職位：貨運代理主管。
• 薪資：RM2600-4000。
• 工作地點：八打靈再也 Kelana Jaya。
• 工作時間（每週 5 天）：上午 8.30 至下午 6.00（週一至週五）

介紹

Chrisjac 是一家成熟的招聘公司，在人力資源行業為馬來西亞的企業客戶提供近三十年的服務。作為向我們的長期客戶提供增值招聘服務的一部分，Chrisjac 目前正在尋找海運貨運候選人，以填補貨運運營團隊中的一些特定職位，該團隊位於八打靈再也 Kelana Jaya 的主要業務辦公室。

關於招募公司。

這是一家成熟的領先國際貨運代理和物流提供商，其國際代理網絡遍布亞洲、澳大利亞、中東、歐洲和美洲。完成端到端的進出口海運流程後，加入他們在Kelana Jaya 的貨運營運團隊。

這是與國際物流業知名組織合作的絕佳機會。具有物流或航運行業經驗的候選人將非常受歡迎，儘管沒有相關行業但有強烈的熱情加入該行業也歡迎申請該職位。

工作角色和職責

可用的職位空缺是全職永久職位。物流專業人員充當國際和國內服務提供者與更廣泛業務之間的橋樑。

該職位將負責協調和分配貨運/貨櫃貨物到正確的目的地。您將確保及時準確地分配貨物。該工作將涉及安排出口貨物從收貨到裝運、安排進口交貨以及開立付款帳單/發票。

在此職位中，您將在動態環境中忙碌，因此候選人必須有效率並能夠適應客戶的要求。這是一個快節奏的職位，申請人需要高度的準確性和多任務處理能力。

職責範圍將涉及以下關鍵角色：

*預訂時將工作裝運登記到 CargoWise 中。

*透過航運公司預訂艙位。

*準備並開立貨運發票。

*與海外辦事處和其他部門的內部聯絡。

*與客戶聯絡，讓他們了解出貨狀態。

要求： 人

我們正在尋找至少擁有文憑資格的女性候選人。她必須精通計算機，能夠操作 MS Word、Excel 和 Outlook 應用程式。

具有 2-3 年貨運代理行業經驗的候選人將非常有優勢並受到優先考慮。

EDI CargoWise 經驗具有優勢。

良好的溝通能力，英語口語和書面能力，並精通國語和普通話。

必須願意駐紮在 Kelana Jaya 地區。

如何申請

特此邀請有興趣的候選人透過轉發您的履歷副本（Word格式）進行申請，以供我們審核。您可以選擇透過JOBSTORE線上申請，點擊「申請」按鈕提交您的申請。或者，候選人可以透過我們的電子郵件直接將簡歷轉發給我們的CHRISJAC ： jobs@chrisjac.com.my

克里斯雅克 的更多職位

Chrisjac 提供更多職缺。要了解 Chrisjac 可以提供的所有職業機會，請訪問我們的網站： www.chrisjac.com.my

津貼和福利

• 休閒著裝要求
• 事假
• 開放文化

About The Role:
The Logistics Specialist ensures control and execution of the local Warehouse and Distribution activities. The Logistics Specialist is responsible / accountable to:

• Execution of effective local logistic services;
• Identifying opportunities in the end to end supply chain to reduce waste, minimize cost and work towards a more customer-driven supply chain.

Goals and Key Accountabilities:

The Logistics Specialist ensures the operational execution of local logistics services (transport and warehouses). He is responsible to guarantee on time deliveries at the best cost.

Responsibilities and Key Activities:

1. Deliver Stock Accuracy level combined with stock target and costs
2. Weekly transportation planning and Transport arrangement (Inbound and Outbound for Shipment from/to factories, warehouses, customers)
3. Stock Transfer and Delivery Orders creation (between JDE plants)
4. Support Customer Service with claim management (main contact for LSP/Transportation companies)
5. Post Goods Receipt, Post Goods Issue and Scrapping execution in  in SAP
6. Stock Management (movements, status change, ageing, damage handling etc)
7. Monitor stock in transit
8. Inventory Count execution (physically and systematically), route cause analysis of results
9. Shipping and Picking documents preparation (if applicable)
10. Pallet Management
11. Packaging Materials Stock Management and Replenishment
12. Weekly KPI Reporting (for example: On Time In Full; Stock Accuracy; Stock Levels; Financial Accruals; other applicable KPIs and Reports)
13. Further involvement into Local and Global initiatives to define and execute on improvements on service, stock and cost savings.

Now part of the logistics division of the CMA CGM Group, PRISM is an independent next generation 4PL company designed to meet the specific needs of customers in transforming their supply chain. PRISM has integrated offer of services and advice based on its robust expertise in Transport, Customs and digital solutions which can be customized and interfaced through its own 4PL management system or through reversible solutions available in the market. Globally, PRISM works with operational hubs in America, Europe, Asia and across its network centres of expertise in France and Switzerland. PRISM offers coverage across 3 time zones for 24/7 availability and greater customer proximity.

A central theme of its operational excellence approach, PRISM objectively selects the best supplies in the market, contribute to the freight purchasing strategy and provide end-to-end flow management, while seeking to optimize, time to market and reduce the carbon footprint of transport operations.

About the role

With growing customer accounts and demands in Aerospace, we are assembling a team of Customer Service Executives to deliver visibility, proactivity, optimization and high level of customer satisfaction to our major Aerospace account. Based in our Subang Jaya 4PL hub, the team of Customer Service Executives will be rostered in 4 shifts to ensure 24/7 availability to meet our customers' needs.

• Process customer’s orders/inquiries timely and accurately.
• Ensure customer’s orders are dispatched in the best route (transport plan) to optimize freight cost.

• Liaison with multiple parties including customers, overseas agents, etc for freight handling and/or other matters

• Handle shipping documentation (import/export / BL / documentation).

• Ensure compliance with customer’s Standard Operating Procedure.

• Communicate discrepancies/issues to team supervisor/manager when necessary.

• Consistently monitor emails and respond in a timely and professional manner to Customers and Appointed Service providers to provide full visibility to Customers.

• Responsible and familiarize with track & trace systems (LINK).

• Continuous update through communications on current statuses from Bollore network, international carriers, and subcontractors, troubleshooting any irregularities, and well well-prepared to construct information flows smoothly and timely to customers.

• Proactively request service failure reasons from the service providers' network and update Customers in the event of any service deviation from standard transport mapping.

• Ensure that contractual rates and agreed plans are always closely followed and aligned with Customers’ expectations.

• Work closely with OPM/RCM in preparing business review materials on a periodic basis (monthly & and quarterly).

• Lead periodic conference calls with the Customer's Control Tower or Key Contacts in reviewing the Dashboard Reports and time-critical shipments.
• Active participation in business reviews together with OPM/RCM to present our contractual performance and identify common service issues.
• With the support of peers, able to relate to the customer in transposing recurrence service issues.
• Carrying out any other ad-hoc work instruction requests made by the supervisor/manager.

The successful candidate

• Experience in transport management / freight forwarding (air operations)
• Knowledge in flow management/control tower / IFF contract operations management / key accounts
• Knowledge in freight forwarding, AOG and oversize cargo will be an advantage
• Excellent command of written and spoken English
• Must be willing to work on a 24/7 rotational shift
• Customer centric mindset

Description

Now part of the logistics division of the CMA CGM Group, PRISM is an independent next generation 4PL company designed to meet the specific needs of customers in transforming their supply chain. PRISM has integrated offer of services and advice based on its robust expertise in Transport, Customs and digital solutions which can be customized and interfaced through its own 4PL management system or through reversible solutions available in the market. Globally, PRISM works with operational hubs in America, Europe, Asia and across its network centres of expertise in France and Switzerland. PRISM offers coverage across 3 time zones for 24/7 availability and greater customer proximity.

A central theme of its operational excellence approach, PRISM objectively selects the best supplies in the market, contribute to the freight purchasing strategy and provide end-to-end flow management, while seeking to optimize, time to market and reduce the carbon footprint of transport operations

Lead a team of Customer Services agent (Front-Offices, Back-Offices, Billing Auditors…)

• Ensure the targets (performance, quality, cost) are reached by the team who is responsible for
• Lead the team by bringing team spirit, encouraging continuous improvement initiatives
• Coach the team by sharing his/her experience and bringing trust and self-confidence
• Organize the daily team attendance and involvement (hybrid management, back-ups…)
• Alert his/her direct Manager in case of dysfunction internal to the team
• Escalate any related topics to the upper level of hierarchy, as per the agreed escalation matrix

Supervise and Monitor the Operational Workflow to Ensure a Full Supply Chain Visibility to the Customer

• Receive and control customer bookings according to the processes in place
• Contribute to the continuous improvements and savings for the customer (optimization, consolidations…)
• ensure the data quality and assign customer booking to a selection of 3PLs
• monitor shipments on regular basis (3PL shipment confirmation, milestones completion, etc.)
• drive corrective actions when required (missing event, missing document etc.)
• monitor delays and deliveries events using the dedicated IT solutions (TMS, collaborative platform, BI…)
• alert the customer team pro-actively in case of deviation and propose alternative solutions
• communicate with internal (regional and overseas) and external organizations
• ensure that all communications generated in the related IT solution (chat, tasks etc.) are handled in a timely manner.
• create the reports and analysis to give a consolidated vision of the flows for a single customer
• track and provide corrective actions for the customer complaints

Deliver Customer Satisfaction

• manage and supports order management to ensure the best possible service level

• meet deadlines and ensure completion of customer service tasks within the expected time frames
• ensure a consistent and pro-active communication flow with the customer
• act as a strong interface to resolve customer problems, manage troubleshooting and issue resolution
• prioritizes, resolves and/or escalates issues to secure the customer’s interest
• represent PRISM internally and externally
• Use the tools and communication to react to customer requests
• Act as Single point of contact for the customer
• Report saving initiatives to the dedicated department
• provide his/her expertise in transportation management
• Use of the technologies to be more efficient and work with the Customer Business Solution (I.T representative)

Contribute to improve Partner and Vendor performance

• monitor the 3PLs service quality and give feedback to the Hub manager
• monitor the good deployment and efficiency of new operational practices with the 3PLs
• Contribute to formalize the SOP
• provide 1st level of support to the 3PL (operational inquiries, data matters etc.)
• set up and monitor corrective action plans in agreement with the Hub manager

Others

• Other tasks as assigned by the Manager

• Proven track record in a similar role, ideally in a 4PL environment

• Minimum of 3 years of transport management / freight forwarding experience (Air operations)
• Transport Operations Management (Airfreight)
• Excellent in verbal and written English
• Experience in AOG (Aircraft on Ground)

The Operation Manager shall be responsible to assist on the matters pertaining to either Air & Sea Import or Export Operations for the branch assigned.

a) Coach and develop a team

• Able to structure a huge team (40+ people).
• Ensure that nominated people have the relevant skills.
• Ensure that the use of tools and processes is properly mastered by his/her teams.
• Implement the strategy for assigned perimeter.
• Actively encourage the training, personal and career development of the departmental team through the annual Performance Appraisal process and regular review of industry training and certification regulations.
• Maintain up to date industry knowledge and ensuring employees are kept informed of company, industry and branch news.

b) Operations

• Act as mediator between customer and customs officer in case of dispute.
• To attend and solve any custom related issue. Ensure all freight forwarding operations and processes are carried out in accordance to Company’s objectives.
• Ensure that all documentation and assignments are carried out in a timely manner.
• Ensure business flow and work processes are as per ISO9001 and requirements.
• Ensure operations departments provide quality service at all times.
• Maintain high standards of customer care and ensure that the clients are professionally served.
• Ensuring strict adherence by the departmental team to company procedures.
• Produce monthly, quarterly and ad-hoc reports, as required by national / branch management, including operational and productivity KPIs.
• Actively reviewing operational procedures, identifying opportunities for improvement, and promoting continuous improvement within the team.
• Act as the first point of escalation for the sea freight/air freight export, import and customs team for commercial and operational issues.
• Management of all employee relations matters: Timekeeping, Absence, Disciplinary and Grievance etc.

c) Billing

• Ensure billing is done accurately and timely.

d) Transformation & improvement

• Active participation in business reviews together with Regional Contract Manager/ Management to present contractual performance and identify common service issues.
• Solve customer’s recurrence service issues
• Monitor the good deployment and efficiency of new operational practices with the 3PLs

e) Specific Activities

• Carrying out any other request made by their manager.

• Proven track record in a similar role, ideally in a 4PL environment
• Experience in transport management / freight forwarding experience (Air operations)
• Transport Operations Management (Airfreight, Seafreight, Rodafreight)
• Team spirit and leadership
• Well organized and able to structure a huge team (40+ people)
• Service minded personality
• Hands-on approach and curiosity, can-do and positive attitude
• Problem solving ability
• At ease with Web application and MS Office pack (MS Outlook).
• Ability to work under pressure
• Fluent in English + local language

a)    Monitor Data Quality Dashboards for Customers

• Monitor data quality dashboards for customers and the immediate implementation of corrective actions within the operations, including:

• Training/retraining

• Formalizing/clarifying SOP content

• Identifying and implementing solutions to facilitate the capture of customer

• Ensure customer referential data is well maintained.

• Ensure all necessary Data Created are error free and accurate.

b)    Escalate to Management

• Handle escalations to management (country or local) for reasons of failure of customer KPI performance e.g. SOP non-compliant with local context, HR – management issues, system limitation, external factor etc.

c)    Conduct Gap Analysis

• Conduct gap analysis on standard operation process and specified customer operation process for fine tuning

d)     Follow Customer’s SOP

• Integration of customer SOP requirements and implementation of requests with International Freight Forwarding Operators (IFFO) and monitoring of data performance (accuracy/completeness/timeliness)

e)    Others

• Carrying out any other request made by their manager.

• Currently pursuing Bachelor's Degree/ Diploma in Computer Science, Information Technology, or any related field.
• Proficiency in MS Office applications/ Power BI
• Excellent communication and interpersonal skills
• Excellent command of written and spoken English

Description

Now part of the logistics division of the CMA CGM Group, PRISM is an independent next generation 4PL company designed to meet the specific needs of customers in transforming their supply chain. PRISM has integrated offer of services and advice based on its robust expertise in Transport, Customs and digital solutions which can be customized and interfaced through its own 4PL management system or through reversible solutions available in the market. Globally, PRISM works with operational hubs in America, Europe, Asia and across its network centres of expertise in France and Switzerland. PRISM offers coverage across 3 time zones for 24/7 availability and greater customer proximity.

A central theme of its operational excellence approach, PRISM objectively selects the best supplies in the market, contribute to the freight purchasing strategy and provide end-to-end flow management, while seeking to optimize, time to market and reduce the carbon footprint of transport operations

Lead a team of Customer Services agent (Front-Offices, Back-Offices, Billing Auditors…)

• Ensure the targets (performance, quality, cost) are reached by the team who is responsible for
• Lead the team by bringing team spirit, encouraging continuous improvement initiatives
• Coach the team by sharing his/her experience and bringing trust and self-confidence
• Organize the daily team attendance and involvement (hybrid management, back-ups…)
• Alert his/her direct Manager in case of dysfunction internal to the team
• Escalate any related topics to the upper level of hierarchy, as per the agreed escalation matrix

Supervise and Monitor the Operational Workflow to Ensure a Full Supply Chain Visibility to the Customer

• Receive and control customer bookings according to the processes in place
• Contribute to the continuous improvements and savings for the customer (optimization, consolidations…)
• ensure the data quality and assign customer booking to a selection of 3PLs
• monitor shipments on regular basis (3PL shipment confirmation, milestones completion, etc.)
• drive corrective actions when required (missing event, missing document etc.)
• monitor delays and deliveries events using the dedicated IT solutions (TMS, collaborative platform, BI…)
• alert the customer team pro-actively in case of deviation and propose alternative solutions
• communicate with internal (regional and overseas) and external organizations
• ensure that all communications generated in the related IT solution (chat, tasks etc.) are handled in a timely manner.
• create the reports and analysis to give a consolidated vision of the flows for a single customer
• track and provide corrective actions for the customer complaints

Deliver Customer Satisfaction

• manage and supports order management to ensure the best possible service level

• meet deadlines and ensure completion of customer service tasks within the expected time frames
• ensure a consistent and pro-active communication flow with the customer
• act as a strong interface to resolve customer problems, manage troubleshooting and issue resolution
• prioritizes, resolves and/or escalates issues to secure the customer’s interest
• represent PRISM internally and externally
• Use the tools and communication to react to customer requests
• Act as Single point of contact for the customer
• Report saving initiatives to the dedicated department
• provide his/her expertise in transportation management
• Use of the technologies to be more efficient and work with the Customer Business Solution (I.T representative)

Contribute to improve Partner and Vendor performance

• monitor the 3PLs service quality and give feedback to the Hub manager
• monitor the good deployment and efficiency of new operational practices with the 3PLs
• Contribute to formalize the SOP
• provide 1st level of support to the 3PL (operational inquiries, data matters etc.)
• set up and monitor corrective action plans in agreement with the Hub manager

Others

• Other tasks as assigned by the Manager

• Proven track record in a similar role, ideally in a 4PL environment

• Minimum of 3 years of transport management / freight forwarding experience (Air operations)
• Transport Operations Management (Airfreight)
• Excellent in verbal and written English
• Experience in AOG (Aircraft on Ground)

Job Summary: He / She must play a crucial role in ensuring the effectiveness and efficiency of operational processes by developing, maintaining, and updating process documentation such as Standard Operating Procedures (SOPs) and work instructions. This role will also be responsible for monitoring the quality performance of processes and ensuring compliance with contractual requirements. This is a dual-focus role, both operations- and process-oriented, aimed at enhancing operational quality and in-process performance.

Process Documentation Management

• Create, update, and maintain comprehensive and accurate process documentation, including SOPs, work instructions, and flowcharts for operational activities.

• Ensure that all process documentation reflects current practices and is aligned with business and client requirements.

• Collaborate with cross-functional teams to ensure the correct implementation of updated processes and procedures.

Quality Performance Monitoring

• Monitor and analyze process performance data to ensure adherence to quality standards and identify opportunities for improvement.

• Implement and maintain in-process quality controls to ensure operational activities meet defined quality metrics.

• Conduct regular quality audits and reviews to assess process effectiveness and compliance with established standards.

Stakeholder Collaboration

• Act as a liaison between the operations team, contract management team, clients, and the global quality team to ensure consistent alignment with process quality goals.

• Provide guidance and support to the operations team on the implementation of process improvements and quality-related initiatives.

• Prepare and present reports on process quality performance and improvement initiatives to relevant stakeholders.

Others

• Other tasks as assigned by their manager.

• To ensure neutrality commitment for PRISM projects.

For this position, the successful candidate demonstrates proficiency in customer service management, communication and transport operation management.

• Minimum of 2 years of experience in a process-oriented or quality management role, preferably within logistic industry.

• Experience in creating and managing operational documentation such as SOPs and work instructions.

• Proven track record of monitoring and improving process quality and performance.

• Bachelor’s degree in supply chain management, Logistics Management, or a related field.

• Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and document management systems.

• Knowledge in ISO 9001 : 2015 is an added advantage
• Excellent in written and verbal English

• Work with the Operations team to provide seamless and customer-focused solutions to support the achievement of business objectives.
• Process customer's orders/ inquiries timely and accurately.
• communicate discrepancies/ issues to Manager when necessary.
• Proactively alert 3PLs and customers in the event any service deviation from standard transport mapping.
• Responsible and familiarise with track and trace systems.
• Continuous update thtough communication channels on current status from 3PLs.
• Any other ad-hoc duties assigned by the Manager.

• Final year students in Supply Chain/ Transportation/ Logistics.
• Excellent command of written and spoken English.
• Excellent communication and interpersonal skills.
• Proficiency in MS Office applications.

Now part of the logistics division of the CMA CGM Group, PRISM is an independent next generation 4PL company designed to meet the specific needs of customers in transforming their supply chain. PRISM has integrated offer of services and advice based on its robust expertise in Transport, Customs and digital solutions which can be customized and interfaced through its own 4PL management system or through reversible solutions available in the market. Globally, PRISM works with operational hubs in America, Europe, Asia and across its network centres of expertise in France and Switzerland. PRISM offers coverage across 3 time zones for 24/7 availability and greater customer proximity.

A central theme of its operational excellence approach, PRISM objectively selects the best supplies in the market, contribute to the freight purchasing strategy and provide end-to-end flow management, while seeking to optimize, time to market and reduce the carbon footprint of transport operations.

About the role

With growing customer accounts and demands in Aerospace, we are assembling a team of Customer Service Executives to deliver visibility, proactivity, optimization and high level of customer satisfaction to our major Aerospace account. Based in our Subang Jaya 4PL hub, the team of Customer Service Executives will be rostered in 4 shifts to ensure 24/7 availability to meet our customers' needs.

• Process customer’s orders/inquiries timely and accurately.
• Ensure customer’s orders are dispatched in the best route (transport plan) to optimize freight cost.

• Liaison with multiple parties including customers, overseas agents, etc for freight handling and/or other matters

• Handle shipping documentation (import/export / BL / documentation).

• Ensure compliance with customer’s Standard Operating Procedure.

• Communicate discrepancies/issues to team supervisor/manager when necessary.

• Consistently monitor emails and respond in a timely and professional manner to Customers and Appointed Service providers to provide full visibility to Customers.

• Responsible and familiarize with track & trace systems (LINK).

• Continuous update through communications on current statuses from Bollore network, international carriers, and subcontractors, troubleshooting any irregularities, and well well-prepared to construct information flows smoothly and timely to customers.

• Proactively request service failure reasons from the service providers' network and update Customers in the event of any service deviation from standard transport mapping.

• Ensure that contractual rates and agreed plans are always closely followed and aligned with Customers’ expectations.

• Work closely with OPM/RCM in preparing business review materials on a periodic basis (monthly & and quarterly).

• Lead periodic conference calls with the Customer's Control Tower or Key Contacts in reviewing the Dashboard Reports and time-critical shipments.
• Active participation in business reviews together with OPM/RCM to present our contractual performance and identify common service issues.
• With the support of peers, able to relate to the customer in transposing recurrence service issues.
• Carrying out any other ad-hoc work instruction requests made by the supervisor/manager.

The successful candidate

• Experience in transport management / freight forwarding (air operations)
• Knowledge in flow management/control tower / IFF contract operations management / key accounts
• Knowledge in freight forwarding, AOG and oversize cargo will be an advantage
• Excellent command of written and spoken English
• Must be willing to work on a 24/7 rotational shift
• Customer centric mindset