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Jobs in Malaysia   »   Jobs in Penang   »   F&B / Tourism / Hospitality jobs   »   Guest Experience Manager - Front Office

Guest Experience Manager - Front Office

Penang
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Responsibilities:

  • Review arrival lists to welcome guests.
  • Attend to special guests (e.g. VIPs) and answer their inquiries.
  • Help prepare welcome folders with collateral (e.g. room service menus, area descriptions).
  • Provide information about amenities, area and venues and promote services.
  • Anticipate guest needs and build rapport with customers.
  • Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages).
  • Address customer complaints and escalate to Front Office Manager when needed.
  • Record information in the logbook daily.
  • Ensure compliance with health and quality standards.

 

Requirements:

  • Proven experience as a Guest Exprience Manager.
  • Familiarity with hospitality industry standards.
  • Excel in English; knowledge of additional languages is a plus.
  • Computer literacy - Opera
  • A customer-oriented and professional attitude.
  • An outgoing personality.
  • Excellent communication abilities.
  • Exemplary organizational and time-management skills.
  • Possess at least Diploma or higher in Hospitality Management.

Perks & Benefits

  • Commission and bonus
  • Nearby public transport
  • Regular team activities
  • Medical insurance
  • Personal leave
  • Personal development opportunities
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Company Overview

Pan Pacific Hotels Group is a wholly-owned hotel subsidiary of Singapore-listed UOL Group Limited, one of Asia’s most established hotel and property companies with an outstanding portfolio of investment and development properties.

Based in Singapore, Pan Pacific Hotels Group owns and/or manages more than 40 hotels, resorts and serviced suites including those under development in 24 cities across Asia, Oceania, North America and Europe.

Voted “Best Regional Hotel Chain” by readers in Asia in 2017, Pan Pacific Hotels Group comprises two acclaimed brands: its signature brand, Pan Pacific and its deluxe brand, PARKROYAL. 

Sincerity is the hallmark of Pan Pacific Hotels Group. The Group is known to its guests, partners, associates and owners for its sincerity in people and the sense of confidence which alleviates the stresses of today’s complex world.

Being a young and dynamic company, we have aggressive expansion plans and as such, we are looking for motivated and energetic people to be part of our growing team. If you have a passion for the industry and are driven by the desire to create memorable hotel experiences, Pan Pacific Hotels Group is able to offer you great opportunities as we continue to strengthen our global footprint Why join us? Our purpose is to be a Great Brand, Great Hotel, Great People, Great Relationship. Our values are is to work cohesively as a team, make things simple and uncomplicated, enhance our performance and respect and care for our wider community.

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Company Summary
PARKROYAL Penang Resort
https://www.panpacific.com/en/hotels-and-resorts/pr-penang.html
201-500 employees
Hotel / Hospitality
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