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Sales Support Coordinator

Klang, MY

MORRISON EXPRESS (M) SDN BHD

Full-time

Junior Executive

Responsibilities:

To ensure ongoing and consistent customer satisfaction through effective and efficient responses to customer enquiries, issues and problems.
To manage customer's expectations in terms of shipment delays, documents (Quotation, Pre-alert) accuracy and related Key Performance Indicators (KPI).
To identify and solve issue in order to maximize customer satisfaction.
To discuss and communicate customer feedback with your superior as required, keeping them informed of all relevant information that could affect the sales team.
To communicate with overseas offices, local vendors and customers on shipment inquiries.
To be responsible for monitoring and follow up of routing order shipments:

Order processing.
Shipments monitoring and follow-up.
Generate and provide timely report as per customer's requirements.

Requirements:

Minimum 2 years of working experience in Freight Forwarding.
Candidate must possess at least a higher secondary / diploma or equivalent in any field.
Computer literate and good communication skill.
Able to work independently with strong work commitment.
Good command for both written and spoken Bahasa Malaysia and English. Understanding of Mandarin is an added advantage as this position requires communication with overseas branches and agents.
Willing to work at Botanic Capital, Klang, Selangor.

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Company Overview

AT MORRISON EXPRESS, OUR VISION IS TO BECOME AN EXCEPTIONAL SERVICE ORGANIZATION – ONE THAT’S BUILT ON AN UNWAVERING AND UNENDING FOCUS ON OUR CLIENTS
We will delight our customers with service standards that far exceed their expectations. We will measure our success by our customers’ words, not ours. As an exceptional service organization, we will maintain and expand long-term relationships with valued customers and achieve high levels of profitable growth in that process.

In achieving our vision, we recognize that our people are our most important asset. We will create an environment where our people can learn, succeed and grow. We will continually invest in innovative processes, technology, training, and other tools to support our people. In so doing, we aim to instill in the hearts of our people the passion to deliver outstanding service, equaled by none.

Company Summary

MORRISON EXPRESS (M) SDN BHD