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Jobs in Malaysia   »   Jobs in Bayan Lepas, Pulau Pinang   »   Customer Service jobs   »   Japanese Speaking - Customer Service Representative

Japanese Speaking - Customer Service Representative

We're hiring an Customer Service Specialist who will be responsible for managing the Quote &order Request from Seller/ Customer through the completion of the process of invoicing. This position will have contact with multiple areas of the sales and production process and with external relationships including Logistics providers, customers and others. Customer Service Specialist will build a relationship with the business segment team members to collaborate in order to support business plans and provide solutions throughout the process Quote to Cash Process.

Job Scope
  • Manage Quote to Order Process.
  • Manage all system sales orders or quote request. Prepare and enter data into Oracle system, and process customer orders/Quote. Ensure accuracy in pricing, order information and technical specification accuracy and maintain precise records.
  • Provide professional, timely and accurate information to incoming customer inquiry about order status, product availability and shipment details.
  • Fulfill orders, including order entry, administration, shipping and timely shipment
  • Confirm and verify information on purchase orders, including pricing, products, Inco term, freight term, payment term
  • Accurate data entry into Oracle system; including order entry, credits, debits and pricing
  • Coordinate with plant & Logistics, on timely shipments.
  • Assist the credit department on invoicing/past due issues
  • Provide backup support to team members
  • Respond to and resolve customer inquiries
  • Partner with Sales, to provide customers an outstanding service and to meet and exceed customer’s expectation.
  • A Bachelor's degree in any field with relevant customer service experience
  • Professional proficiency in English and Mandarin
  • Proficiency in Korean is a must
  • Attention to detail
  • Customer-focused
  • Excellent organizational skills and ability to manage and prioritize multiple issues simultaneously
  • Ability to integrate information and make decisions in support of business goals
  • Excellent interpersonal and communication skills
  • Ability to effectively interact with internal and external associates
  • Sense of urgency and ability to make critical decisions independently.
  • Computer skills required including Microsoft Office
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