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Jobs in Malaysia   »   Jobs in Bayan Lepas, Pulau Pinang   »   Customer Service jobs   »   Korean Speaking - Customer Service Representative

Korean Speaking - Customer Service Representative

Bayan Lepas, Pulau Pinang
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Job ID: 8981

Locations: Bayan Lepas, Penang, Malaysia

Qualifications:

- Degree in any discipline

Other Requirements:

- Preferable with 1 year of working experience

- Good verbal and written communication skill in English

- Good customer handling & resolution skill

- Manages customers' dissatisfaction

- Responsiveness

- Organized and systematic

- Proactive & systematic in orders/payment follow-ups

- Good co-ordination skills

- Ability to perform multiple tasks

- Commercial order management knowledge preferred

Job Descriptions:

Order capture

-Respond to customer's request for quote on a timely basis

-Generate formal quote in accordance with applicable Corporate Sales and Marketing Policy

-Ensure pricing and discounts are accurate in formal quotation

-Be updated on sales, marketing and promotion program and administer these accordingly

-Respond to customer query on price, discount and availability

-Establish and maintain effective lines of communication with FE, management, business, PL and cross-functional teams to resolve quote related issues

-Follow-up on outstanding quote issues, and take ownership for customer satisfaction in assigned area.

Order Acceptance and Order Entry:

-Primary contact for accepting orders from trade customer.

-Ensure adherence to Corporate Order Acceptance Policy, standard terms and condition and export administration requirement.

-Ensure proper approvals for any non-standard or specially negotiated terms and conditions, and ensure supporting document is in order.

-Enter and edit order, including change order, credit and rebill, in accordance to Keysight policies and processes.

-Follow-up and correct pricing or configuration issues.

Order Management:

-Negotiate with Field/Customer and Division to establish committed delivery date.

-Proactively manage order to meet committed delivery date and any special delivery requirement.

-For non-credit customer, actively follow-up on letter of credit or cash-in-advance payment from customer, and ensure that any shipment out of division can be duly delivered to customer.

-Ensure all order result in clear and payable invoice, and that invoice and revenue recognition is triggered in accordance to SAB101 rules.

-Establish and maintain effective lines of communication with FE, management, business and cross-functional teams to resolve customer order related issues.

-Insure Customers are proactively notified of changes in order status. Follow-up on outstanding issues, and take ownership for customer satisfaction in assigned area.
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