Job ID: 8981 Locations: Bayan Lepas, Penang, Malaysia Qualifications: - Degree in any discipline Other Requirements: - Preferable with 1 year of working experience - Good verbal and written communication skill in English - Good customer handling & resolution skill - Manages customers' dissatisfaction - Responsiveness - Organized and systematic - Proactive & systematic in orders/payment follow-ups - Good co-ordination skills - Ability to perform multiple tasks - Commercial order management knowledge preferred Job Descriptions: Order capture -Respond to customer's request for quote on a timely basis -Generate formal quote in accordance with applicable Corporate Sales and Marketing Policy -Ensure pricing and discounts are accurate in formal quotation -Be updated on sales, marketing and promotion program and administer these accordingly -Respond to customer query on price, discount and availability -Establish and maintain effective lines of communication with FE, management, business, PL and cross-functional teams to resolve quote related issues -Follow-up on outstanding quote issues, and take ownership for customer satisfaction in assigned area. Order Acceptance and Order Entry: -Primary contact for accepting orders from trade customer. -Ensure adherence to Corporate Order Acceptance Policy, standard terms and condition and export administration requirement. -Ensure proper approvals for any non-standard or specially negotiated terms and conditions, and ensure supporting document is in order. -Enter and edit order, including change order, credit and rebill, in accordance to Keysight policies and processes. -Follow-up and correct pricing or configuration issues. Order Management: -Negotiate with Field/Customer and Division to establish committed delivery date. -Proactively manage order to meet committed delivery date and any special delivery requirement. -For non-credit customer, actively follow-up on letter of credit or cash-in-advance payment from customer, and ensure that any shipment out of division can be duly delivered to customer. -Ensure all order result in clear and payable invoice, and that invoice and revenue recognition is triggered in accordance to SAB101 rules. -Establish and maintain effective lines of communication with FE, management, business and cross-functional teams to resolve customer order related issues. -Insure Customers are proactively notified of changes in order status. Follow-up on outstanding issues, and take ownership for customer satisfaction in assigned area.