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Jobs in Malaysia   »   Jobs in Bayan Lepas, Pulau Pinang   »   Customer Service jobs   »   Korean Speaking - Customer Service Representative

Korean Speaking - Customer Service Representative

Bayan Lepas, Pulau Pinang
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Analyst, Web Production (Online Quality - Korean Speaking)

Competitive salary

Dell Penang, Malaysia

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Analyst, Web Production (Online Quality - Korean Speaking) on our Digital Content team in Dell Penang (SWTC, Bayan Lepas), Malaysia.

Our website showcases our world-leading, mold-breaking tech company at its best. Our Web Production team owns the site’s overall content, application and development. From managing the development of editorial content to harnessing the potential of web-based programs, we ensure our website is fit for purpose and more. Using our considerable experience and creative vision, we work on graphics, animation and functionality, alongside icons, color schemes and web infrastructure so our product range can come to life online.

Key Responsibilities

The Quality Operations Sr Analyst for Online Quality will assist in improving the customer experience on Dell online properties by ensuring high quality data and accurate content is always shown to customers. The Analyst would conduct content quality audits and assist in driving improvements in error reduction through prevention and quick resolution. She/he will work with global teams to provide clear guidance on issues that need to be resolved as well as determine the severity of issues to prioritize.

Primary Duties include:

- Audit processes for compliance / process adherence.

- Identify Gaps and areas of improvements.

- Propose Quick Fix solutions.

- Follow up on solution implementation with process owners.

- Highlight audit findings to the stakeholders.

- Identify potential Risks in the process and propose mitigation plans.

- Publish audit reports on the intranet on a regular basis

- Review and audit process flow maps and BPDs at regular intervals.

Essential Requirements

- Graduates in any discipline with about 5 7 years of industry experience; including 2 3 years leading & managing teams. Preferably from the e-Commerce space as a product expert in a data-oriented environment with a strong focus on accuracy.

- Ability to read, write & speak Japanese is a must.

- Good understanding of online marketing is desirable.

- Awareness of ISO or other Quality Methodologies.

- Ability to learn new technologies and thrive in a fast-moving operational environment.

- Strong tactical execution skills, attention to detail and accuracy essential.

- Ability to remain focused in a sometimes pressurized working environment.

- Prior knowledge of Dell CMS is an advantage; but not essential.

- Willing to work in rotating day shifts.

Technical Skills (preferred):

- Good knowledge of HTML/XML web technologies and Microsoft SharePoint Server.

- Intermediate to Advanced Microsoft Office software skills: Outlook, Excel, ​PowerPoint and Word.

- Proficient in Reporting and analysis. MS Excel and VB Script, SQL experience preferred.

- Ability to engage and collaborate with stakeholders. Global stakeholder experience preferred.

- Knowledge of PMP. Lean / Six Sigma would be an advantage.

Benefits

We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

If you have advanced knowledge of web tools together with strong creative vision, this is your opportunity to develop with Dell.

Closing date: 31st August 2019.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell .
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