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Jobs in Malaysia   »   Jobs in Petaling Jaya   »   Customer Service jobs   »   Customer Support

Customer Support

Petaling Jaya

Job Brief

Primary – customer-oriented service representative to act as a liaison, and resolve any emerging problems our clients might face with accuracy and efficiency. Ensure excellent service standards and maintain high customer satisfaction.

Secondary– to effectively manage large amounts of data, turning data into information, information into insight. The target is to insert, update, and maintain accurate data to ensure smooth operations.

Responsibilities

  • Effectively manage incoming calls, identify and access customers’ needs to achieve customer satisfaction
  • Handle complaints, provide appropriate solutions within time limit and follow up to ensure resolution
  • In-house liaising between technical team and customers
  • Interpret data, analyse results, and provide ongoing reports to management and customers
  • Compile, verify accuracy, and review data for deficiency or errors, correcting any incompatibilities if possible
  • Keep records of customer interactions, process customers’ accounts and file documents

Requirements

  • Diploma or higher
  • Excellent communication and writing skills in ENGLISH and BAHASA MALAYSIA
  • Computer literate (Microsoft Office – Word, Excel, etc.)
  • Good time management and ability to work independently as well as part of a team
  • Training provided

Perks & Benefits

  • Regular team activities
  • Company trips
  • Personal development opportunities
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Company Overview

DataFM Sdn has been involved in the design, development and marketing of onboard computers and fleet management systems since 1994. The focus of the group has been centred on the provision of total Vehicle Management Solutions including OBC and Fleet Consultancy services. We are continuously committed in Research and Development to enhance our product features as well as to stay in touch with the rapidly evolving technology. Our vision DataFM aims to provide customer innovative and specialized Vehicle Management Solutions and Consultancy using the latest technologies and strive to provide excellent service with the mind of achieving a satisfied customer. Our mission We aim to be recognized as market leaders in the provision of Vehicle Management Solutions. We practise a vibrant & energetic office culture. We provide opportunities for career advancement within the company. Good performance is always rewarded accordingly. In line with our expansion, we invite self-driven,, motivated and dedicated individuals to join us.

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Company Summary
DataFM Sdn Bhd
http://www.data-fm.com/
26-50 employees
Consulting (Business & Management)
Like DataFM Sdn Bhd