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Jobs in Malaysia   »   Jobs in Subang Jaya, Selangor   »   Customer Service jobs   »   Customer Relations Executive

Customer Relations Executive

Job Responsibility

  • Assist in scheduling service appointment bookings, liaise with customers via telephone and assist in admin tasks.
  • Coordinate and plan customers appointment booking to ensure smooth flow of operations in dealership
  • Handle customers concern, analyze root cause and resolve issues.
  • Ensure all customers voice is promptly reported to management
  • Ensure customers database is updated in timely manner
  • Conduct post service Follow Up customers to measure customer satisfaction and improvement activities.
  • Continuously strive to develop and maintain good rapport with customer and strive towards achieving high customer satisfaction.
Job Requirements

  • Minimum Diploma in any field, with 2 years experience in Customer Service
  • Excellent telephony, communication and interpersonal skills.
  • Strong language skills, Able to communicate effectively in English and Bahasa Malaysia (written and spoken).
  • Good team work and positive attitude
  • independent, highly committed, self-motivated and good problem solving skills.
Job Benifits

  • Medical Benefits
  • Other incentives
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