Your Browser is Not Supported

To ensure jobstore run smoothly, please use the latest version of the following supported browsers:

Jobs in Malaysia   »   Jobs in Glenmarie Shah Alam, Selangor   »   Customer Service jobs   »   Receptionist



Job Descriptions

  • Attend to all general incoming calls appropriately and transferring calls to recipients or taking message as and when required
  • To assist, rectify and solve customers and distributors’ enquiries and feedbacks with accurate information, fast and effective.
  • Monitor and taking action on company email such as replying or escalating to relevant department.
  • Update, analyze and submit call monitoring report, feedbacks and emails to Customer Service Manager on weekly basis.
  • Notifying customer on products and services update or latest promotions.
  • To ensure product return from distributors and customers are attended to.
  • To identify new testimony and ensure existing testimony cases are attended to and submit report to Customer Service Manager on bi-weekly basis.
  • To ensure Customer service associate follow and adhere to departmental SOP.
  • To conduct survey on quality of services, products, effectiveness of advertisement / promotions / marketing activities from distributors / customers
  • To organize CSR project, public talk / road show or create awareness on company health and beauty products.   
  • To participate in any marketing activities, event or road show / exhibition set by Customer Service Department or by others inter-related team members or department.
  • To perform any other ad-hoc duties, multi-tasking and responsibilities as and when required


Job Requirements

Education and Experience

  • High school diploma, general education degree or equivalent
  • knowledge of customer service principles and practices
  • knowledge of relevant computer applications
  • knowledge of social media platforms
  • knowledge of administrative procedures
  • Numeric, oral and written language applications
  • Product knowledge

 Key Skills and Competencies

  • Interpersonal skills
  • Communication skills - verbal and written
  • Listening skills
  • Problem analysis and problem-solving
  • Attention to detail and accuracy
  • Data collection and ordering

Perks & Benefits

  • Commission and bonus
  • Allowance (travel stipends, transportation, etc.)
  • Flexible working hours
  • Casual dress code
  • Medical insurance
  • Personal leave
  • Personal development opportunities
  • Fitness membership
✱   This job post has expired   ✱
Company Overview

HOUSE OF HEALIN is a leading pharmaceutical company in Malaysia that markets health supplement as well as personal & skincare products under the HEALIN brand name. As a fast growing SME, we are poised towards expansion in capturing a much bigger market share for our products both in the country and also overseas.

We are embarking on creating a culture of excellence which rewards people for performance & contributions and reinforced by continuous learning and development to drive our Human Capital to greater heights.

To support our growth, we are looking for a young and high energy professional to be part of our Team that thrives on challenges and making things happen. We want someone with integrity, with potential leadership qualities, good analytical skills and the ability to interact with all levels of people.

Why join us?

1. The HOUSE OF HEALIN franchise offers a strong business model for our franchisees and potential franchisees who are looking for a good investment or business opportunity that provides stable and continuous returns.
2. A market leader in biotechnology - based Health & Beauty Gamodulin Base products.
3. Strong brand positioning with existing customers.
4. Product development, quality through research.
5. Advertising & promotions.
6. Comprehensive training and support in developing.
7. Consistent franchise support.

Career Opportunity

Working with us means being part of our team that values professionalism, dynamism and creativity. We believe that our employees drive our continued success and we want people who strive for the best in whatever they do. Our philosophy is moving towards a Culture Of Excellence for our human capital.

We are not only looking for competent, qualified contributors, but employees who want to grow personally and professionally throughout their careers with the Company.

In our House Of Healin, we also provide attractive remuneration which is aimed to attract, engage, reward and retain world-class employees who work together to support the company's business objectives, missions and vision.

Read more
Company Summary
Eastern Biotech Resources Sdn Bhd (House of Healin)
101-200 employees
Consumer Products / FMCG
Follow Eastern Biotech Resources Sdn Bhd (House of Healin)
Like Eastern Biotech Resources Sdn Bhd (House of Healin)
Follow Eastern Biotech Resources Sdn Bhd (House of Healin)

Sharing is Caring

Know others who would be interested in this job?