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Jobs in Malaysia   »   Jobs in Bayan Lepas, Pulau Pinang   »   Customer Service jobs   »   Customer Program Management

Customer Program Management

Main responsibilities
  • Drives the delivery of low-complexity product and services to external customers; managing deployments with escalation and facilitate trouble-shooting; makes management aware as applicable. An Intern is expected to manage multiple deliveries concurrently, drives customer satisfaction and ensure system-based closure.
  • Support regional operation by managing stakeholders’ inquiries/requests. An Intern is expected to respond and resolve every ticket within a specific timeframe. Tickets are not limited to project status update, invoicing, etc.
  • Create and maintain a database on the tickets, analyze the data to unearth insight or patterns that can be used to drive operational efficiency.
  • Participate in internal stakeholders meeting to get insights on issues/inefficiencies between cross-functional teams.
  • Using data and insights, create an education plan for the relevant stakeholders with the aim of reducing tickets; any other improvement plans to achieve this aim.
Essential Requirement
  • Pursuing a Bachelor’s Degree (Any Stream).
  • Basic understanding of IT/Computer terminologies.
  • Excellent communication skills, both written and spoken.
  • Able to demonstrate multi-tasking ability in a fast-paced and dynamic environment.
  • Able to work independently and unsupervised.
  • Flexibility to quickly adapt to new challenges and operate in periods of ambiguity.
  • Strong problem solving and quantitative analytical skills.
  • Microsoft Excel proficiency.
Desirable Requirement
  • Bachelor’s degree in Engineering/Business; penultimate student.
  • Project Management experience - extra-curriculum clubs.
  • Process Improvement and Data Analysis experience - school projects or previous internship experience.
  • Internship period from February 2020 onwards
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