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Jobs in Malaysia   »   Jobs in Kuala Lumpur   »   F&B / Tourism / Hospitality jobs   »   Waiter

Waiter

Kuala Lumpur
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Job brief

  • We are looking for a skilled Waiter or Waitress to take orders and deliver food and beverages to our customers.
  • The right Waiter/Waitress uplifts the dining experience for customers.
  • We are looking for someone who will have the patience, personality and perseverance to thrive in this role.

Responsibilities

  • Greet and escort customers to their tables
  • Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
  • Prepare tables by setting up linens, silverware and glasses
  • Inform customers about the day’s specials
  • Offer menu recommendations upon request
  • Up-sell additional products when appropriate
  • Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization
  • Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages
  • Communicate order details to the Kitchen Staff
  • Serve food and drink orders
  • Check dishes and kitchenware for cleanliness and presentation and report any problems
  • Arrange table settings and maintain a tidy dining area
  • Deliver checks and collect bill payments
  • Carry dirty plates, glasses and silverware to kitchen for cleaning
  • Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)
  • Follow all relevant health department regulations
  • Provide excellent customer service to guests

Requirements

  • Candidate must possess at least Higher Secondary/STPM/"A" Level/Pre-U, Professional Certificate in Hospitality/Tourism/Hotel Management or equivalent.
  • At least 2 Year(s) of working experience in the related field is required for this position.
  • Preferably Non-Executive specialized in Food/Beverage/Restaurant Service or equivalent.
  • Proven work experience as a Waiter or Waitress
  • Hands-on experience with cash register and ordering information system (e.g. Revel POS or Toast POS)
  • Basic math skills
  • Attentiveness and patience for customers
  • Excellent presentation skills
  • Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment
  • Active listening and effective communication skills
  • Team spirit
  • Flexibility to work in shifts
  • High school diploma; food safety training is a plus

  • Good remuneration package
  • Meals are provided (on duty)
  • EPF & SOCSO
  • 10% increment every year based on performance 
  • Career advancement 
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Company Overview

An Introduction The Olive Tree Group
The Olive tree is a progressive organization specializing in the development of dun and quality dining experience throughout Malaysia. 

Founded and driven by restaurant entrepreneur Leslie Gomez, the group was established in 2003 and now operates 10+ high-performance restaurants and pubs with exciting projects under development.

The Olive tree group owns and operates our own restaurants and pubs and partners with chefs from India and locally to facilitate the development of their brands in Malaysia. Since its beginning, the Olive Group has developed and managed many of Malaysia’s most successful dining outlets.

Mission Statements
To exceed customers’ expectations relating to quality dining and relaxing experiences in the areas of cousins, services and ambience at the same time establishing the growth and feasibility of the company for long term benefits of employment, customer services, shareholders, partners and suppliers.

Vision Statement
The vision is to produce efficient high-quality cuisine, in interactive kitchen environments where possible, with ingredients that are fresh, locally produced, or where required, the best available imported products.
The predominant themes of commitments are:

                  To create conceive and maintain products and services of genuine quality
                  To offer our services at a value-for-money price point
                  To motivate and support members of our team at all levels
                  To grow the brand name internationally
  
Company Objective
The company’s objective is to establish superior dining and lifestyle facilities in prime locations that offer a high-quality dining experience in a friendly relaxed environment at an affordable price which would represent excellent value for money. Our aim is to have total satisfaction from our customers.
At the same time, any developments must contribute to the overall profitability of the company.
To achieve these objectives, chefs are recruited with the highest set of qualifications and experiences, staff are trained to a high level and the ingredients are sourced out from the best available locations. The live bands are sourced out from the highest of recommendations and DJs are vetted to make sure that the music standards are coordinated to the standard of the ambiences the restaurant or pub embodies.
 

Business Model
The important aspect of our business is to define our products, the awareness of our customer base, creating our customer satisfaction, encouraging and developing customer loyalty, taking our customer feedbacks and comments and implementing effective promotions and marketing activities, having consistent training implemented and believing strongly in professional practice and procedures.
 

Financial Standings
The company has enjoyed successful profitability to date and has a sound financial base with a good annual turnover which grows at a significant rate. This solid financial base and our consolidated income, has enabled the group to continue to move forward with a brand expansion and further develop quality restaurants and pubs; and as a result, is in position to fund any future operations, expansion or franchise development through its internal financial recourses.

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Company Summary
The Olive Tree Group
www.theolivetreegroup.com
201-500 employees
Food & Beverage
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