Your Browser is Not Supported

To ensure jobstore run smoothly, please use the latest version of the following supported browsers:

Jobs in Malaysia   »   Jobs in Kuala Lumpur   »   Customer Service jobs   »   Operations Executive - E-Commerce (Require Chinese Speaking)

Operations Executive - E-Commerce (Require Chinese Speaking)

Kuala Lumpur, Federal Territory of Kuala Lumpur, MY

Working Hour (5 Working Days): 

Monday to Friday 9.00a.m. -6.00p.m.

Job Responsibilities

  • Handling incoming calls and inquiries from customers with a demonstration of excellent customer service skills to meet and exceed customers & expectations.
  • Maintain the relationship of clients from WeChat, Whatsapp and Facebook group.
  • Follow up and resolve customers' complains and ensure it is close to satisfaction.
  • Work closely with team members and leaders at all times to achieve quality results and productivity
  • Work together with the in-house content team for content generation for e-commerce business, including research, copywriting, publishing and ensuring contents is publish and disseminate in a timely manner.
  • Monitor and take lead in all social media accounts, website, electronic direct mail (EDM), online and printing materials.
  • Any other duties assigned by the team leader.
  • Collate and provide weekly& monthly reports on performance statistics to evaluate the progress of e-commerce business.

Requirements:

  • Work in a team to achieve required KPI
  • Responsible, meticulous, motivated and independent.
  • Candidate must possess at least Bachelor Degree/Post Graduate Diploma/Professional Degree in Commerce or equivalent.
  • Good in analytics, communication and interpersonal skills.
  • Junior position also available.
  • At least 1 Year(s) of working experience in the related field is required for this position.
  • Fresh graduates of customer service are welcome to apply.
  • Required language(s): Mandarin is a must, English & Bahasa is an advantage.
  • Demonstrable experience in leading e-commerce thematic campaign direction, copy writing, promotional gimmick
  • Must be willing to perform overtime and staggered 8hrs shift including weekend and public holidays

Waktu Bekerja (5 Hari):

Isnin hingga Jumaat 9.00 pagi -6.00p.m.

Tanggungjawab:

  • Mengendalikan panggilan masuk dan pertanyaan daripada pelanggan dengan menunjukkan kemahiran perkhidmatan pelanggan yang cemerlang untuk memenuhi kehendak pelanggan.
  • Mengekalkan hubungan dengan pelanggan di laman sosial seperti WeChat, Whatsapp dan Facebook.
  • Mengikuti dan menyelesaikan aduan pelanggan dan memastikan pelanggan berpuas hati.
  • Bekerjasama dengan rakan sepasukan dan ketua pasukan untuk mencapai hasil yang berkualiti dan produktif.
  • Bekerjasama dengan pasukan untuk penjanaan kandungan untuk perniagaan e-dagang, termasuk lah penyelidikan, penulisan, penerbitan dan memastikan kandungan diterbitkan dan disiarkan pada masa yang telah ditetapkan.
  • Memantau semua akaun media sosial, laman web, (EDM), bahan dalam talian dan percetakan.
  • Mana-mana tugas lain yang diberikan oleh ketua.
  • Mengumpul dan menyediakan laporan mingguan & bulanan mengenai statistik prestasi untuk menilai kemajuan perniagaan e-dagang


Deskripsi Kerja:

  • Bekerjasama untuk mencapai KPI yang telah ditetapkan.
  • Bertanggungjawab, teliti, bermotivasi, dan berdikari
  • Calon mestilah memiliki sekurang-kurangnya Sarjana Muda / Diploma / Ijazah Profesional dalam Perdagangan dan setaraf.
  • Mahir dalam menganalisis, komunikasi dan kemahiran interpersonal.
  • Jawatan untuk junior juga tersedia.
  • Sekurang-kurangnya 1 tahun pengalaman kerja dalam bidang yang berkaitan diperlukan untuk kedudukan ini.
  • Graduan dalam bidang perkhidmatan pelanggan dialu-alukan untuk memohon.
  • Permohonan terbuka untuk umum yang boleh berkomunikasi dalam Bahasa Mandarin.
  • Berpengalaman mendemonstrasikan dalam hala tuju kempen tematik e-dagang, copy-writer, gimik promosi.
  • Sanggup bekerja lebih masa, termasuk hujung minggu dan cuti umum.

Perks & Benefits 

  • Commission and bonus
  • Allowance (travel stipends, transportation, etc.)
  • Casual dress code
  • Company trips
  • Medical insurance
  • Personal leave
  • Sabbatical leave

Job Location
Wisma Comsat, 72-3, Jalan Kilang Midah, Taman Midah, 56000 Kuala Lumpur, Malaysia.
Click to view the location on Google maps

✱   This job post has expired   ✱
Company Overview

EZdiscount作为天猫淘宝商家的推广服务平台,汇聚天猫淘宝全平台优惠券,精选优质好货,让你天天都是双十一! 打造马来西亚专属购物APP,获得超高购物回扣。分享美好生活的同时,获得购物奖励。

Company Summary
NEXTSIGHT EC SDN.BHD.
https://www.ezdiscount.com/web/pc/
Advertising / Marketing / PR
Like NEXTSIGHT EC SDN.BHD.

Sharing is Caring

Know others who would be interested in this job?