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Jobs in Malaysia   »   Jobs in Kuala Lumpur   »   Customer Service jobs   »   E-Commerce Operations Executive (Junior Executive)

E-Commerce Operations Executive (Junior Executive)

Kuala Lumpur
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Job Responsibilities

  • Handling incoming calls and enquiries from customers with demonstration of excellent customer service skills to meet and exceed customers & expectations.
  • Maintain the relationship of clients from WeChat, Whatsapp and Facebook group.
  • Follow up and resolve customers complains and ensure it is close to satisfaction.
  • Work closely with team members and leaders at all times to achieve quality results and productivity
  • Work together with in-house content team for content generation for e-commerce business, including research, copy writing, publishing and ensuring contents is publish and disseminate in a timely manner.
  • Monitor and take lead in all social media accounts, website, electronic direct mail (EDM), online and printing materials.
  • Any other duties assigned by the team leader.
  • Collate and provide weekly& monthly report on performance statistics to evaluate the progress of e-commerce business


  • Work in a team to achieve required KPI
  • Responsible, meticulous, motivated and independent.
  • Candidate must possess at least Bachelor Degree/Post Graduate Diploma/Professional Degree in Commerce or equivalent.
  • Good in analytics, communication and interpersonal skills.
  • Junior position also available.
  • At least 1 Year(s) of working experience in the related field is required for this position.
  • Fresh graduates of customer service are welcome to apply.
  • Required language(s): Mandarin is a must, English & Bahasa is an advantage.
  • Demonstrable experience in leading e-commerce thematic campaign direction, copy writing, promotional gimmick
  • Must be willing to perform overtime and staggered 8hrs shift including weekend and public holidays

Perks & Benefits 


  • Commission and bonus
  • Allowance (travel stipends, transportation, etc.)
  • Casual dress code
  • Company trips
  • Medical insurance
  • Personal leave
  • Sabbatical leave
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Company Overview

EZdiscount mobile application is the First e-commerce online shopping discount App in Malaysia, available on Android & iOS serving more than 1.5million+ users . We are young, creative and energetic , and we aim to be top mobile digital marketing company in Malaysia and SEA.

At NEXTSIGHT EC SDN.BHD. we know how mobile shopping benefit return to users. We are looking for those talents really ambitious on mobile internet world.

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Company Summary
Advertising / Marketing / PR
Job Openings
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