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Jobs in Malaysia   »   Jobs in Malaysia   »   Customer Service jobs   »   Associate, Customer Service Centre

Associate, Customer Service Centre

Malaysia, MY
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10-Dec-2019

Location: MY

Company: Teledirect Telecommerce

ACCELERATE YOUR CAREER - JOIN TELEDIRECT TODAY!

  • Exciting, fast-paced career opportunities
  • Serving the best & biggest global brands
  • Great team spirit in a diverse and creative culture
Your Role

  • Answering customer calls and responding to customer emails.
  • Tracking and documenting customer data and service issues.
  • Maintaining customer records in databases.
  • Send programme related collaterals and forms.
  • Advise on latest promotions and mechanics.
  • Manages feedback or complaints and liaise with backend support to resolve members’ issues.
  • Involve in ad-hoc projects.
  • Meet daily KPI requirement.
  • Following up and assuring customer satisfaction.
  • Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the ISO9001 Quality Management System and ISO18295-1 of TDM.
Desired Skills & Experiences

  • Minimum Diploma in any field with at least a year working experience in call centre environment.
  • Technical experience in Home Devices and/or Consumer Electronics industry would be an added advantage.
  • Willing to work on a rotational shift hours, weekends and public holidays.
  • Good verbal and written communication skills.
  • Possess a service oriented mindset with excellent telephone etiquette
  • Proficient in MS Office applications with excellent keyboard skills.
  • Able to adapt in a fast-paced and stressful environment.
  • Motivated, energetic and driven work ethic.
Job Segment: Telecom, Telecommunications, Quality Manager, Call Center, Customer Service, Technology, Quality
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