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Jobs in Malaysia   »   Jobs in Kuala Lumpur   »   Information Technology jobs   »   IT Support Manager

IT Support Manager

Kuala Lumpur, Federal Territory of Kuala Lumpur, MY
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Job Scope:

  • Lead a support team on daily operational support activities, monitors and manage team's performance; and report on metrics.
  • Builds productive internal/external working relationships by having close follow-up and collaboration with stakeholders (solution architects/ vendors/ technology & operations teams) to resolve issues or requests raised in a timely manner and meeting agreed service levels as well as KPIs.
  • Based on industry best practices and professional expertise, analyses ticket trends, identify opportunities, participates and contributes actively to problem management as well as improvement initiatives (in collaboration with various stakeholders) that will bring about operational excellence and improve customer satisfaction.
  • Shares knowledge, train and provides coaching to others
  • Identifies issues, troubleshoots and drives for the root cause based on application expertise and industry knowledge. Takes an end-to-end view of problem analysis across the dependent business processes and supporting applications. Uses knowledge article to aid in problem resolution and contributes actively to the knowledge database.
  • Understand the key stakeholders’ requirements/needs. Applies sound judgement and escalates where necessary. Provides clear and regular communication to end users and co-workers via oral and written communications.
  • Takes responsibility to understand business strategies, processes, system design/function and its related integration. Knows business critical applications and processes; as well as business impacts when services are not available.

Job Requirements:

  • More than 10 years of working experience in a support role, with minimum 1 year leading a team of 3 or more members. Experience should include managing team performance.

  • Understands and have general knowledge of general business processes in the area of Finance, Procurement, Sales and Distribution, and/or Manufacturing area.

  • Experience in supporting enterprise large scale ERP (e.g. JDE, SAP, Oracle).

  • Experience working in a fast-paced, dynamic and highly-matrixed environment with IT teams, remote development teams as well as partners.

  • Experience working with people with diverse experience, culture and time zone.

  • Possesses knowledge of IT best practices. ITIL certification is a plus

Interested Kindly send your resume to 

Abigail Tan

03 2713 8830

abigail.tan@recruitexpress.com.my

Perks & Benefits

  • Central location
  • Casual dress code

Job Location
Unit 28-06, Level 28, Q Sentral, 2A Jalan Stesen Sentral 2,
Click to view the location on Google maps

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Company Overview

Established since 1996, Recruit Express is the largest and leading staffing solutions provider in Singapore. It is part of the HRnetGroup which is listed on the main board of SGX. With our vast network of resources, extensive databases and defined recruitment processes, we have been successfully bridging talented job seekers of the highest calibre to employers who only want the best in their teams. We have a proven track record for matching the right people to the right organization within the shortest time!

We have regional offices in Singapore, Taipei, Hong Kong, and Kuala Lumpur.

Mission: To Help People Find Good Jobs and Our Clients to Succeed in Business!

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Company Summary
Agensi Pekerjaan Recruit Express Sdn Bhd
http://www.recruitexpress.com.my/
11-25 employees
Human Resources Management
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