Total 35 job vacancies by Allianz

This role is required to perform outbound contact engagement to Allianz's bank partner customers to promote general insurance products.

Responsibilities:

This role has a blend of skill sets in both customer service and sales. The focus is on customer service excellence to ensure claims and product benefits/processes relating to claims are correctly articulated.

• Conduct outbound calls to promote products with clear product knowledge to existing and potential customers of our business partners
• Upsell / cross-sell GI insurance products & retain customers based on customers’ needs
• Ensure all sales calls comply with all quality standards and regulatory requirements
• Contribute to sales efforts to attain business sales goals
• Perform system UAT from time-to-time and devise process workarounds if needed
• Contact customers for renewal and recovery procedures
• Any other duties as and when deemed necessary to improve/enhance customer experience

Requirements:

• Minimum O’level / Diploma. SPM holders with related experience would be considered
• At least 1 year of contact centre or 6 months of telemarketing experience in GI sales
• Must possess certifications in HI, BCP, PGI, and Comm GI
• Ability to work under stress and highly productive sales environment
• Highly motivated to achieve targets
• Possess good interpersonal & communication skills
• Possess sufficient computer competency such as basic MS office software applications
• Meticulous, responsible, systematic and preferably with prior experience from telesales and customer service

This is a contract role. We are seeking a customer-focused individual to join our team as a Customer Service Representative for Commercial General Insurance policies. As a Customer Service Representative, you will be responsible for handling inbound customer queries, providing exceptional service, and resolving customer concerns promptly and accurately. Your primary objective will be to ensure customer satisfaction and maintain strong relationships with our valued clients.

Responsibilities:

• Attend to all customer enquiries and requests via all communication channels promptly and professionally
• Manage and resolve customer complaints and escalate when necessary to provide appropriate solutions and alternatives
• Process policy renewals, cancellations and reinstatements accurately, adhering to company guidelines and regulatory requirements
• Maintain accurate and up-to-date customer records and policy documentation in the company’s database
• Collaborate with other departments including underwriters, claims and finance to ensure smooth operations and fast turnaround times
• Build and maintain strong relationships with customers by delivering exceptional service and demonstrating professionalism, and integrity.

Capabilities and Qualifications:

• Diploma / Degree in any field
• GCE ‘O’ Level, ITE or SPM holders with relevant experience will be considered
• Minimum 3 years of experience in General, Health and Life Insurances
• Possess certifications in HI, BCP, PGI, and Comm GI
• Prior experience in customer service or insurance-related roles is preferred
• Possess knowledge and understanding of the service to sale model
• Ability to work independently and collaboratively in a fast-paced environment
• Excellent problem-solving and analytical abilities to address customer concerns and find appropriate solutions
• Excellent customer service phone etiquette
• Strong verbal / written communication skills with the ability to listen actively and respond appropriately to customer needs
• Minimum 1 year experience in start-up companies is preferred

Job Purpose / Role:

To execute profitable growth strategy for Cyber and Tech PI in Southeast Asia for AZ Commercial. Underwrite profitable new and renewal business to meet LoB targets regionally including global elements. Ownership of large accounts/clients including negotiation of participation, pricing and terms and conditions. Lead and develop Cyber and Tech PI team of underwriters in Southeast Asia, including local Allianz entities (AZAP OEs). Develop and maintain strong relationships with brokers and clients including thought leadership and market engagement. Be a specialized technical expertise/lead for at least one sub-LoB.

Key Responsibilities:

Underwrite Profitable Business

• Underwrite large new and renewal accounts to meet top and bottom-line targets (regionally including global elements).
• Negotiate participation, pricing and terms and conditions with brokers. Proactively manage capacity.
• Underwrite and evaluate Natural Catastrophe Accumulation, ensuring an understanding of catastrophe modelling and interpretation of scenarios (for relevant LoBs).
• Underwrite Multinational Programs (for relevant LoBs).
• Specialized technical expertise / lead for Cyber and Tech PI

Underwriting Approach and Compliance

• Underwrite in line with LoB governance framework – e.g. Underwriting Authorities, global MSU, Underwriting Guidelines, Rules and Principles.
• Ensure contract certainty is achieved on all accounts at time of inception.
• Ensure utilisation of global pricing tools.
• Ensure placing and binding of FAC Reinsurance prior to policy inception.

Policy Documentation and Administration

• Ensure accurate policy documentation issued to broker (where it is AZ Commercial's responsibility to do so) or broker has issued documentation (where it is broker responsibility to do so).
• File maintenance – ensure file is established (whether electronic or paper) and maintained for each risk and transaction handled.
• Proactively support completion of policy administration and credit control processes.

Underwriting Strategy and Leadership

• Contribute to development and execution of regional Underwriting strategy for LoB regionally.
• Training, developing, and coaching of less experienced staff (including Underwriters)
• Manage complex referrals from underwriters and spokes and re-underwrite complex business as appropriate.
• Delegate work as appropriate.

Market Management

• Proactively support acquisition of new business and retention of existing business for large clients including client and broker negotiations where necessary.
• Proactively liaise with Distribution Management team on market management initiatives.

Relationship Management

• Positively represent Allianz Commercial externally to the market with key brokers/distribution channels.
• Proactively drive involvement of functional areas in Underwriting process, including e.g., Distribution Management, Risk Consulting, Claims, Operations.
• Develop and maintain strong relationships with key brokers and clients and other relevant stakeholders (e.g., risk engineers).

Key Experience / Requirements / Skills:

Required Experience

• Significant experience in Underwriting profitable business in LoB. Specialized expert understanding of sub-LoB products and portfolio.
• Recognized relationships with brokers at peer group level and well established within market.
• Specialized understanding of regional / local LoB insurance markets and competitor landscape, including global elements.
• Good understanding of legal and regulatory framework.
• Experience working in complex, global matrix organization.

Required Education

• Preferably a degree in Economics, Law, or other appropriate discipline.
• Completion of professional insurance qualification (e.g., CII).

Technical Skills

• Risk Assessment and Management: Ability to assess risk inherent exposures and natural hazards relevant to LoB.
• Pricing and Market Management: Analyze current performance against benchmarks applying how the market operates and functions, the business needs and customer needs.
• Contract Drafting and Interpretation: Design, develop and implement consistent, robust wordings.
• Policy Management: Robust understanding of policy administration life cycle, information collection, policy issuance, premium bookings, credit control, cancellation.

General Skills

• Communication & Presentation: Ability to express ideas and messages clearly, both written and verbally. Ability to "sell" an improvised or prepared audience winning story.
• Influencing skills: Ability to persuade and motivate others to act, without executive authority.
• Analytical Skills: Ability to analyze highly complex data, from multiple sources, in detail; identify and resolve issues before they transpire.

Languages

• Fluent in English.
• Multilingual or fluency in local language is a plus.

The Senior Motor Underwriting Manager reports to the Head of Motor and is responsible for driving the company’s motor insurance strategy which include retail motor, commercial motor and motor fleet, to drive sustainable growth and profitability for the company.

Responsibilities:

• Underwriting and Risk Management: Adherence to motor underwriting guidelines and risk assessment protocols to deliver sound underwriting practices. Monitor and manage the motor portfolio to maintain an appropriate risk profile and profitability.
• Operation excellence: Optimize all motor related processes include new business and renewal, to ensure efficiency, quality customer and distributor service, and compliance with regulatory requirements.
• Collaboration: Work closely with cross functional teams, including pricing, sales, claims, policy administration and finance, to ensure adequacy in premium, deliver quality customer and distributors’ proposition, exchange relevant insights on motor portfolio and ensure profitable growth of the motor portfolio.
• Market Analysis: Stay updated with market trends, customer preferences, and regulatory changes to anticipate shifts in the industry landscape and make informed underwriting decisions.
• Partnership Development: Foster relationships and partnerships with relevant stakeholders such as key distributors and automotive industry players, to expand market reach and develop the motor insurance business.

Requirements:

• A minimum of 8-10 years of experience in motor and commercial motor underwriting. In-depth knowledge of the Singapore insurance market and regulatory requirements.
• Excellent negotiation and communication skills, both verbal and written, to effectively interact with diverse stakeholders.
• Strong analytical skills and attention to details to maintain a balance between risk management and business profitability.
• A bachelor's degree in business, finance, or a related field is typically required.

Job Purpose

• Owns and maintains the overall AZAP Regional Architecture Blueprint & Enterprise ArchitectureAssets

• Owns and drives the AZAP Architecture Review Board process & execution

• Steers the AZAP Operating Entities (OEs) IT Architecture & IT Service Management functionstowards the target Group and Regional Architecture and Operating Model

• Provides oversight of the OEs Global IT Dashboard reporting and OEs' IT budget planning onthe technology & architecture areas

• Act as a trusted advisor to the Regional Head of Technology & Architecture, Regional COO, OEsCOO/CIOs, OEs Enterprise Architects and business owners

What you do

You will:

Regional Architecture Blueprint

• Owns and maintains the AZAP Regional Architecture Blueprint

• Work with AZAP IT Platform Leads in establishing & evolving the AZAP Regional ArchitectureBlueprint

• Track the OEs adoption of the Regional Architecture Blueprint

Architecture Governance

• Lead the Architecture Review Board (ARB) to ensure OE IT initiatives' architecture, technologiesand designs are fit-for-purpose and aligned with the Regional and Group standards

• Ensure all AZAP OEs projects and programs are subjected to the appropriate level of ITarchitecture governance

• Steer technology evolution of AZAP OE to be aligned with Regional Architecture Blueprint &Group technology and architecture standards

• Liaises with Group Enterprise Architecture to fulfill the governance role of the EA function in theAZAP region

• Consult with Group Enterprise Architecture for any architecture deviations that require Groupexemption approval

• Approve AZAP OEs architecture designs and grant architectural divergence requests whererequired

IT Strategy, Planning & OE Execution

• Participate in review of IT strategy of AZAP OEs and its implementation, and ensuring itsconsistency & alignment with the Global Architecture Framework

• Support the review of annual OEs IT Planning Dialog submissions to ensure alignment with ITstrategy and Group initiatives

* Take lead in Group IT Dashboard (GITD) review on the technology & architecture areas

• Support and coordinate the roll-out of Group IT initiatives

• Support and endure OE compliance to Group ITSM & ITSCM processes

What you bring

• Experience in engaging, building relationships and managing difficult conversations with C-suiteexecutives both internally and externally for business problem solving.

• Deep understanding of technical excellence and balance between commercial/business sense,risk, simplification, technology and customers' needs.

• Good understanding of technology advances in the financial sector and in business areas fromsales, products, reinsurance, underwriting etc.

• Possess Insurance domain (Life & Health and/or P&C) knowledge and experience

• Strong knowledge and experience of Enterprise Architecture methodologies and practices(TOGAF or equivalent)

• Excellent written and verbal communication skills

• Demonstrate team management skills, minimum 3 years in managing a team

• Competence in direct and professional leadership of employees and managers.

• Demonstrated success working in a cross-functional, cross cultural environment.

• Experienced in building and maintaining productive working relationships, collaborating with

internal & external stakeholders and service providers to achieve desired business outcomes.

• Self-starter and capacity to act with a high degree of integrity and independence.

• Working experience in the Asia Pacific and/or European region will be an added advantage

• Strong stakeholder management ability

• Over 10 years of Experience in the Financial Industry's IT or Consulting, a minimum of 4 years of

Enterprise Architecture within the total career

• University degree - Computer Science, Engineering and Information Science, Business

Information

• Preferred TOGAF certification or equivalent

Job Purpose

This role is critical to guide our Asia Pacific operating entities by providing product developmentand management expertise for our health and protection business. Health insurance in particularhas been singled out as a key strategic priority. We are looking for candidates that are able tocontribute their product development and management expertise from relatively more developedmarkets, in an effort to continuously innovate our product offering in all of our existing markets.

Some of our strategic priorities:

1) Health and protection focus,

2) Continuous margin improvement and

3) Insuring an increasing number of customers with propositions that genuinely meet their needs:think segment-specific strategies, services, innovative covers.

Exposure to all Allianz's Life and Health operating entities, deep insights into their differentstrategies, and active & creative involvement in driving our Health and Protection strategy areamong the exciting challenges of this role.

Allianz asia Pacific is a diverse market with a strong focus on growing health and protectionbusiness. Regulations and market situations continuously evolve - this role is required tounderstand and anticipate change and act in a way that allows us to stay ahead of the game!

This role is open for secondment from regional operating entities or other Allianz entities orexternal hire.

What you do

You will:

1. Guide the region in Health and protection product development
2. Actively search for ways to continuously improve our Health and Protection product offeringfor our customers - anticipate change so that we remain state of the art in our markets, butalso close potential gaps that we might have
3. Ensure that the Health and protection product portfolio is well positioned to meet volumeand margin targets across all distribution channels
4. Ensure technical excellence in Health and Protection business in collaboration with otherrelevant functions
5. Coordinate and balance interests of various stakeholders

What you bring

1. Deep understanding of Health and Protection insurance products - both in terms ofcustomer propositions and technical details.
2. 10+ years experience in relvant insurance/ reinsurance companies, deep experience inproduct development, ideally with a technical background (actuarial/risk)
3. Experience in engaging, building relationships and managing difficult conversations forbusiness problem solving with internal C-suite executives.
4. Deep understanding of levers of profitability, technical excellence and balance betweencommercial sense, risk, simplification, technology and consumer needs.
5. Excellent communication skills in English.
6. Hands-on attitude and initiative are crucial.
7. Bachelor or Master Degree

Job Purpose

The role will be responsible for (i) tax compliance and reporting, (ii) tax advisory and planning, (iii) M&A transaction/ investment tax advisory support for Allianz entities in Asia Pacific region (a mix of insurance and asset management businesses). As the regional tax subject matter expert, you will be one of the key contacts for tax matters in the region and this role will involve significant cross-team, function and business liaison as well as interaction with regional finance and Allianz group tax.

What you do

You will

Tax Compliance and Reporting

• Responsible for tax accounting and effective tax rate analysis including review of quarterly IFRS tax reporting delivered by OEs to ensure compliance with IAS 12 and related accounting standards.
• Ensure a consistent approach to tax compliance, and liaise with external tax agents who are preparing tax computations, returns, and submissions. You will play a key part in advising the respective tax team in Operating Entities (OEs)/ Investment Entities on tax compliance matters, managing tax audits, and advising finance on internal tax reporting obligations.
• Ensure compliance with GST/ VAT/ transfer pricing regulations across the Asia Pacific region.

Tax Advisory and Planning

• Provide proactive support to implement opportunities for enhancing tax management effectiveness and appropriate tax risk mitigation strategies.
• Work with the global tax team to implement strategic tax initiatives and policies.
• Support on ad-hoc tax advisory, and special projects like Pillar 2 implementation.

M&A transaction/ investment tax support

• Support M&A transactions/ fund platforms for investments and provide input in due diligence, structuring, and implementation phases.
• Structuring, coordination, and execution of real estate investment and divestment transactions, involving global tax function and/or external advisors (review of DD materials, tax memo)
• Review of financial model, and negotiate tax-related clauses in SPAs, JVAs, subscriptions documents, side letters, etc.

What you bring

• Experience in tax accounting/reporting and/ or tax compliance and/ or tax advisory covering insurance and/ or asset management businesses
• Good understanding of insurance and/ or asset management products
• Strong tax technical knowledge and commercial acumen
• Solution oriented behaviour for complex tasks/ processes combined with hands-on mentality
• Excellent project management with an ability to manage deadlines
• Excellent communication skills, both written and verbal
• Accounting or related degree and additional tax qualification would be advantageous
• Minimum 4-5 years of tax experience, preferably in an insurance or asset management company or Big 4 accounting firm
• Future Challenges, must be experienced to manage regional-level responsibilities given that Singapore is an APAC regional office and coupled with the increased complexity of tax legislation and diverse compliance obligations across the Asia-Pacific region.
• Ensure tax risks are well managed in the region with different levels of sophistication of the tax authorities and business environment.

Job Purpose

As the Key Regional Relationship Manager, you will be responsible for the overall relationship for the exclusive partnership with the bank across both Life and General Insurance in Taiwan,Malaysia, Indonesia, China, Sri Lanka, and the Philippines. The role involves managing the internal and external stakeholders to achieve company-wide targets for the Key Bank partnerships. The role is of crucial strategic importance as this Key Bank is one of AZAP’s largest accounts on the life side and alignment with their regional office is pivotal to our success.

What you do

• You will develop the strategic direction and growth strategy for the partnership in Asia Pacific in coordination with the regional executive management as well as countrymanagement to achieve the Key Performance Indicators (KPI’s) and growth in revenue.
• You will manage the bank relationship regionally including running the Regional Steering Committee, engaging in country Operating Committees, following up on opportunities with individual markets, and ensuring contractual obligations are met onboth sides.
• You will work with country CEOs, Chief Distribution Officers, and Heads of Bancassurance to successfully achieve targeted results for the partnerships. This includes establishing clear governance processes, monthly formal internal reviews, and meetings with partners at the working and steering committee levels.
• You will build and execute best practice blueprints to ensure the optimization of the partnership.
• You will work with other channels to leverage practices that may enhance results in the bank partnerships.
• You will work with the OE’s to ensure that we comply with the relevant legislation, guidelines, and codes of the regulators as well as the internal compliance guidelines.
• You will proactively keep abreast of market trends and competitors’ products to be able to create and articulate a regional business plan with a clear competitive advantage for the Company’s Life products distributed via the bank channel.
• You will review and sign off on regional plans in tandem with the Head of Bancassurance for specific agreed initiatives between the bank and the Company.
• You will conduct regular meetings and communication sessions with the bank and local key account managers to enhance the product competency and to obtain internal alignments, thus building a long-term, strong and trusting relationship over time.
• You will collaborate with the internal stakeholders to ensure that the product development cycle and gating disciplines incorporate the feedback and ideas of the bank sales force and their customers with the goal of improving our product offers regionally.

What you bring

• Degree qualified (Master’s degree), with at least 15 years of experience predominantly in the Life insurance industry.
• Experience across the different parts of the insurance value chain in a Life setting would be an advantage.
• Ability to provide leadership to the business and someone who is seen and respected as an expert and leader.
• Proactive and results-orientated.
• Strong communicator with proven ability to exercise cross-functional and cross-market influence.
• Solid budget, resource, and project management skills.
• Excellent relationship & stakeholder management ability.

Job Purpose

The Regional Head of Business will drive business transformation enabled through technology delivery to support Business and Operations/IT Strategy for Asia.

The role is to lead the execution of IT strategy, plans, and initiatives in the region with the Operating Entities (OEs).

What you do

You will:

• Lead the team of transformation experts for Allianz in Asia
• Setup and drive transformation program(s) aligned with regional business strategy/objectives that create impact across different business functions
• Partner with the Regional board/executive team, OE CEO/COO/CIOs, Group executives, and other executive sponsors to endorse, define approach, and plan rollout of technology solutions across the value chain

Ensure a structured approach to program execution across regions through

1. Program Management and Governance: oversee and ensure delivery of programs intime/cost/quality
2. Solution Steering and Harmonization: manage demand and quality of solutioning
3. Change Management: work collaboratively with the country transformation leads/teams to drive change

• Ownership of results and key performance indicators of transformation programs
• Balance short-term objectives and long-term objectives of Group/Region/OE through active prioritization of program portfolio and fact-based analysis/decision-making
• Engage, motivate, and leverage cross-functional teams to drive transformation
• Drive impact on business results and customer impact through the execution of regional programs through the definition of performance KPI improvement/SuccessFactors

Implement Gearshift (IT Operating Model Transformation program)

1. Drive global organizational change program to industrialize, standardize, and optimize IT delivery across Asia markets
2. Define approach and roadmap to implement regional delivery centres with AzTechnology in Asia

Implement the Harmonized Technology Platform for P&C Business

1. Drive implementation of general insurance core platform and peripherals to upgrade technology capabilities in key Property and Casualty markets in Asia

What you bring

Management skills

• Excellent interpersonal and communications skills (both oral and written) with the ability to clearly communicate complex messages to a variety of audiences
• Strong decision making and planning skills. Able to make decisions quickly and efficiently
• Proven competency to effectively interact at all levels across the organization, working to build and maintain successful relationships across all departments
• Proven consultative, conflict resolution, negotiation and facilitation skills to gain consensus and ensure delivery of initiatives
• Demonstrated flexibility and be able to work in a time-sensitive environment and meet strict deadlines with sudden and unpredictable changes that may occur
• Senior Leadership experience and people management experience is critical.

Technical skills

• Strong analytical skills, technical and architecture experience, preferably in insurance sector
• Experience with traditional and Agile methodologies
• Proven competency in analyzing business requirements for regional/cross-country initiatives
• Ability to improve processes and procedures; present opportunities for change

Business skills

• Strong grasp of new technologies, competitive landscapes, marketplace, and the insurance regulatory environment
• C-level business acumen and management
• Strong presentation and communication skills at Board level (local, regional, global)
• International work experience across multiple geographies and jurisdictions
• Strong track record in delivering similar scaled program management and senior management/partner/stakeholder relationships
• Ability to speak Mandarin would be an advantage given the markets involved
• Additional experience with technical pricing and reinsurance will be an added advantage.
• Comprehensive knowledge of Divisional products, guidelines and relevant legislation.
• Tertiary business or MBA qualifications.
• 15+ years in Insurance &/or Technology industry

Job Role

As a Senior Consultant with Allianz Consulting, you will be responsible for the delivery of strategy, business, and transformation projects through stakeholder engagement, ensuring quality content outputs, and providing guidance to junior consultants. You will develop expertise on specific practice areas and may also support on business development opportunities.

Key Responsibilities

• Ensure high quality and timely project delivery through individual contribution (e.g., driving analysis, project management, developing recommendations) and the management of small project teams (e.g., delegation of tasks, mentoring of junior consultants).
• Manage the relationship with the client to ensure the meeting of expectations and allow for future business development opportunities.
• Develop knowledge in key topics and be recognized as a subject matter expert by organizational peers and leaders.
• Support the business development and contribute to the pitching process.

Key Requirements

• Bachelor’s or master’s degree.
• At least 3 years of experience in the consulting, advisory, insurance and project management industries, or in roles within finance, business-related capacities.
• Fluent in spoken and written English. Second language would be an advantage.
• Strong interpersonal skills – able to work well with both junior team members and senior organizational leaders.
• Robust analytical and problem-solving proficiency, including methodological & conceptualization skills, moderation, and presentation.
• Passionate and self-driven with a knack for creativity & innovative thinking.
• International working experience or ability to navigate different working cultures.
• Functional expertise across the insurance value chain and experience in IT delivery projects is a plus.
• Subject matter specialities in the areas of Economic, Business, Process / Product / Project Management, Agile Delivery, or Process Improvement is advantageous.

The Head of Motor is a senior-level position with significant responsibilities in shaping the company's motor insurance business strategy and performance. The incumbent is responsible for leading, strategizing, and executing initiatives to drive sales, enhance profitability, and ensure operational excellence within the motor department.

Roles & Responsibilities

• Strategic leadership: Develop and execute strategic plans to drive the growth and profitability of the motor insurance division. Set clear objectives and goals for the team and monitor progress towards achieving them.
• Operation excellence: Oversee and optimize processes to ensure efficiency, quality customer and distributor service, and compliance with regulatory requirements.
• Underwriting and Risk Management: Adherence to underwriting guidelines and risk assessment protocols to ensure sound underwriting practices. Monitor and manage the risk portfolio to maintain an appropriate risk profile and profitability.
• Team Management: Manage a team of motor underwriters, distributor support personnel within the motor insurance division. Foster a collaborative and high-performance work culture.
• Collaboration: Work closely with cross functional teams, including technical, sales, policy administration and finance, to deliver quality service to customer and distributors and ensure the growth of the motor portfolio.
• Partnership Development: Foster relationships and partnerships with relevant stakeholders such as distributors and automotive industry players, to expand market reach and develop the motor insurance business.
• Market Analysis: Stay updated with market trends, customer preferences, and regulatory changes to anticipate shifts in the industry landscape and adjust strategies accordingly.

Qualifications and Skills:

• A minimum of 15 years of experience in the motor insurance industry with a minimum of 10 years in motor and commercial motor underwriting.
• Strong leadership and managerial skills.
• In-depth knowledge of the Singapore insurance market and regulatory requirements.
• Excellent negotiation and communication skills, both verbal and written, to effectively interact with diverse stakeholders.
• Proven track record of driving business growth and profitability.
• A bachelor's degree in business, finance, or a related field is typically required.

Job Purpose

The role is to lead the compliance function in Allianz SE Singapore Branch, to steer and manage the respective Compliance functions of Allianz Asia Pacific Operating Entities (OEs), and to enforce regulatory compliance across all operating entities. The role entailsstrengthening and embedding a compliance risk management framework and culture, and implementation of various compliance policiesand procedures. It comprises rendering advice and guidance to Allianz Group, Regional, and OEs Management on relevant compliancematters incl. briefings on policy and strategy with respect to compliance risks and issues. The role provides oversight and steering,coordination of risk assessments and related control environment, advice, and compliance quality assurance of all Allianz Asia Pacificoperating entities.

What you do

1. Prevention & Advisory:

• Advising Regional Management and CEOs in Operating Entities on compliance matters and associated control environment
• Steering the regional design and implementation of all Allianz Compliance Programs
• Monitoring legal and regulatory developments in Europe and Asia Pacific, analyzing the business impact of such changes to ensuretimely response and implementation of effective controls to mitigate compliance risks
• Member and/or chair of regional compliance-related committees (e.g. Integrity Committee)
• Creating and sustaining strong working relationships with all AZAP and Allianz Group stake
• Representing Allianz Asia Pacific Compliance interests in the Global Compliance Standard Committee as well as various global andregional projects, business work-streams and committees
• Leveraging available and possible digital solutions for compliance risk prevention and mitigation
• Interface with senior management to ensure effective awareness of key compliance risk areas and strong engagement by localbusinesses and operations and develop and implement training as needed on relevant compliance regulations and processes
• Work collaboratively with Asia Pacific business partners and senior management including those in IT, Risk Management, Legal, andInternal Audit; and participate in risk committee meetings

2. Risk, Control & Quality Assurance

• Proactively identifying emerging compliance risks and trends, develop, and implement appropriate policies and procedures to supportthe management of risks
• Steering & managing the Regional Compliance Quality Assurance program (incl. compliance and targeted reviews aimed at testing thedesign and effectiveness of processes and controls)
• Supporting regional strategy through comprehensive compliance risk prevention and mitigation programs
• Facilitate effective training and communication to drive employee ownership of the compliance risks
• Interface and closely cooperate with key control functions to ensure a comprehensive overview of risks and controls
• Lead and manage compliance investigations and compliance incidents
• Setting strategies and plans to manage compliance misconduct
• Work closely with peers in AZAP to ensure consistent processes and approaches are followed and that synergies are realized, breakingthrough silos and encouraging a collegial and globally coordinated and consistent AZAP management model.

3. People’s Management (Skilling and Staffing)

• Leading the compliance department at Allianz SE Singapore Branch
• Maintain sound organizational structure within the team with necessary resources, experience, and skillset, and to support requiredtraining and development
• Steer sound organizational structure within the regional team with necessary resources, experience, and skillset, and to support requiredtraining and development

What you bring

• Demonstrated experience interfacing with various stakeholders on compliance matters with the ability to build internal support at alllevels of the organization
• Strong interpersonal skills
• Proven team player with the ability to establish and maintain working relationships with colleagues from different backgrounds,functions, and cultures
• Strong analytical, problem-solving, implementation, and communication skills
• International working experience with a strong knowledge of European and Asian regulations
• Fluent verbal and written English are required
• Very good understanding of the Group, solid knowledge of global business
• Knowledge of regulations relating to insurance, customer protection, anti-corruption, anti-money laundering, terrorism financing, andeconomic sanctions
• Good understanding of insurance products and industry
• Allianz Group organizational structure and authorities and Group Compliance policies and procedures
• Allianz Insurance Business Acumen / Know-How
• Result-oriented – focus on the outcome without compromising on risks and quality
• Change agent – facilitate, drive, and embrace change to improve and strengthen compliance culture
• Very good communication and presentation skills
• Leadership experience in a medium or large-sized entity or a regional business division
• At least 12-15 years of practical experience in compliance, audit, risk, or related role within an insurance or financial services company

What you do:

Reporting to the Chief Risk & Compliance Officer, the Head of Compliance will play a key role in managing the Compliance Management System within the local Business Unit. The role will also assist the Company (AWP Australia Pty Ltd also trading as Allianz Partners) to continuously meet its compliance obligations in relation to the relevant aspects of applicable regulations and internal policies whilst providing leadership to the Compliance team.


What you will be responsible for:

Functional responsibilities include:

? Draft, implement and maintain policies, procedures and processes

? Compliance issue register, breach reporting and escalation

? Compliance obligations register

? Compliance reviews and spot checks

? Compliance awareness, training and communication activities

? AzP Program manager (SME) for Compliance Risk and Program Maturity

Assessment

? Liaise with Allianz Partners Compliance counterparts from the Group and the Region, regulatory bodies and the Allianz Australia Insurance Limited Compliance function

? Whistleblowing investigations and reporting, escalation to local management, Region or Group Compliance

? Chair the local Integrity Committee

? Training and advice to business and management

? Reporting to committees and keeping of minutes, if required

? Timely prescribed and ad hoc reporting

? Delegation of tasks, target setting of team members

? Support Group Compliance projects and training initiatives

? Provide consultative support in the implementation of (risk mitigating) strategies and campaigns and assist with the co-ordination of any associated procedures in relation to new products, services or campaigns

? Adhere to the risk management and compliance obligations relevant to each position and comply with policies, processes and training requirements.

? Report and escalate risk and compliance related concerns, issues and failures

Key responsibilities management specific: Leadership & Supervision:

? To monitor and staff to enable timely, efficient and innovative solutions to the Allianz

Global Assistance business

? To provide the necessary staffing support (both internally and externally) to enable the production, development and support of operating systems

Performance Management:

? Manage team performance individually and as a group, as required to ensure KPI achievement and maintenance of professional standards within the Industrial Instrument relevant to your team members

Learning & Development:

? To ensure that staff learning and development requirements are met in-line with

Operational and Human Resources strategy

Workforce Planning:

? Ensure key positions are always risk managed to prevent skill / knowledge gaps in teams

? Ensure appropriate strategies to assist retention in team

? Ensure that the team is adequately resourced with the appropriate skills and experience

Recruitment:

? Proactively involved in the recruitment process

? Ensure position accountabilities are completed for each role in the team

? Ensure selection criteria is developed and adhered to during recruitment process

Customer/Client Management:

? Ensuring that the expected level of service is always delivered to Clients and their customers and prospects at all times

? Developing and maintaining effective business relationships with key stakeholders across the business

? Develop and maintain effective relationships that may reasonably provide future business opportunities

? Ensure customer complaints and comments are resolved promptly

? Manage the learning outcomes resulting from customer feedback into the team

Reporting:

? Ensure agreed deadlines are adhered to at all times for reporting and implementations

? Assist in the preparation of product presentations, proposals and reports

? Timely delivery of required reports to Clients

New Business:

? Provide administrative support in the implementation of strategies and campaigns and assist with the co-ordination of any associated procedures in relation to new products, services or campaigns

Risk & Compliance:

? Adhere to the risk management and compliance obligations relevant to each position and comply with policies, processes and training requirements.

? Report and escalate risk and compliance related concerns, issues and failures to management.

? Complete required risk management reviews and questionnaires within approved timeframes

? Identify, document and communicate risk and compliance exposures including fraud and corruption in operational areas or departments

? Integrate compliance obligations, risk assessment and the risk management process into business practices

? Actively participate in the management and resolution of risk and compliance related incidents, issues including fraud and corruption risks

? Develop employee awareness of risk and compliance related issues and require employees to meet training and competency requirements and integrate risk identification and management into employee performance appraisals

? Demonstrate leadership and commitment to a safe working environment ensuring all workplace health and safety initiatives are clear to all team members

? Behave as required by the Company's Policies and Procedures, Code of Conduct and

values (connected, responsible , trust, excellent, caring)

? Ensure that all business proceedings are conducted in a manner which is professional, legal and ethical

? Ensure adequate controls are in place to prevent, detect and mitigate fraud and

corruption risks

What you will bring to this role:

Experience

? 3+ years of experience in a Compliance function leadership role of a financial services firm

? Insurance group experience highly desirable

? Comprehensive functional skill and experience in the area of Compliance

? Proven experience in Advanced problem solving & decision making

Professional Approach

? High personal integrity

? Proven high level of professionalism, maturity and candour in daily work ethic

? Demonstrated ability to work under high pressure including the ability to achieve outcomes, prioritise work, meet deadlines, motivate staff, and retain personal motivation and tolerance

? Able to work autonomously and with others

Communication

? Ability to communicate, influence and build effective relationships at all levels of the business

? An intuitive thinker - able to adapt and tailor communications to appropriate audiences

Leadership

? Ability and willingness to inspire and lead a team to perform against all key role requirements

? Experience in providing development and coaching to others

Job Role

Are you a seasoned strategic business manager with a passion for technology and a knack for making things happen? Do you thrive in fast-paced environments and possess the gravitas to be the right hand to a senior leader? If so, then we invite you to join our dynamic team as Senior Project Manager, Asia.

The Senior Project Manager, Asia will play a pivotal role in supporting the Head of IT, Asia during this crucial time of transition to a centralized IT service model with a new Regional Delivery Centre based in Malaysia. You will be a strategic partner, trusted advisor, and driving force in achieving the Head of IT, Asia’s objectives across the region.

The role will work closely with all stakeholders including country, business, technology, regional and vendor resources to ensure successful delivery.

Key Responsibilities

• Oversee the successful delivery of high-impact and transformational IT projects on time and within budget.
• Manage project risks, resources, and stakeholder expectations, ensuring seamless implementation and value realization.
• Manage the transition to a centralised IT Service Model with the Regional Delivery Centre based in Malaysia.
• Leverage domain and technical expertise to set direction and drive project execution.
• Work with business, operations, internal technology teams, and with vendors and external partners to ensure successful project delivery.
• Act as primary connection point between internal technology teams and vendors/external partners.
• Work with stakeholders to ensure that resources are allocated appropriately.
• Manage project budgets.
• Manage dependencies, issues and risks proactively to identify and manage or mitigate potential problems before they arise.
• Track and communicate project status, issues and risks to stakeholders, and provide regular project updates.
• Drive continuous improvement in the Allianz Technology delivery function by streamlining processes, optimizing resource allocation, and implementing efficiency measures.
• Identify and address critical challenges by implementing solution driven changes while proactively managing risks.
• Foster a collaborative, team-oriented environment that promotes accountability, delivery, transparency, and collaboration.

Key requirements

• University graduate with a minimum of 6 to 8 years of project management experience from multi-national organizations,
• A proven track record of success in a strategic business manager/project manager role within the IT or financial services industry.
• Strong analytical and problem-solving skills, with the ability to think strategically and translate vision into actionable plans.
• Excellent communication and interpersonal skills, capable of building trust and rapport with executives across diverse teams and able to interact well with all levels
• Demonstrated expertise in project management methodologies and a data-driven approach to decision-making.
• A proactive and resourceful individual with excellent organizational & time management skills and attention to details.
• Experience in Agile methodologies.
• Experience working in a fast-paced, dynamic environment and thriving under pressure.

Entity: Allianz Insurance Singapore

This is a contract role. We are seeking a customer-focused individual to join our team as a Customer Service Representative for Commercial General Insurance policies. As a Customer Service Representative, you will be responsible for handling inbound customer queries, providing exceptional service, and resolving customer concerns promptly and accurately. Your primary objective will be to ensure customer satisfaction and maintain strong relationships with our valued clients.

Responsibilities:

• Attend to all customer enquiries and requests via all communication channels promptly and professionally
• Manage and resolve customer complaints and escalate when necessary to provide appropriate solutions and alternatives
• Process policy renewals, cancellations and reinstatements accurately, adhering to company guidelines and regulatory requirements
• Maintain accurate and up-to-date customer records and policy documentation in the company’s database
• Collaborate with other departments including underwriters, claims and finance to ensure smooth operations and fast turnaround times
• Build and maintain strong relationships with customers by delivering exceptional service and demonstrating professionalism, and integrity.

Capabilities and Qualifications:

• Diploma / Degree in any field
• GCE ‘O’ Level, ITE or SPM holders with relevant experience will be considered
• Minimum 3 years of experience in General, Health and Life Insurances
• Possess certifications in HI, BCP, PGI, and Comm GI
• Prior experience in customer service or insurance-related roles is preferred
• Possess knowledge and understanding of the service to sale model
• Ability to work independently and collaboratively in a fast-paced environment
• Excellent problem-solving and analytical abilities to address customer concerns and find appropriate solutions
• Excellent customer service phone etiquette
• Strong verbal / written communication skills with the ability to listen actively and respond appropriately to customer needs
• Minimum 1 year experience in start-up companies is preferred