Total 80 corporate sales executive job vacancies in Taman Subang Perdana

Job Responsibilities:

• Conduct market research to identify selling possibilities and evaluate customer needs.
• Prospect new clients and grow on existing clients
• Listen and understand and recommend the product / services for clients 

Job Requirements:

• Preferably with 1-2 years experience in related field
• Candidate must possess a Diploma / Degree in any field in Marketing, Engineering or equivalent
• Outgoing personally with strong desire to excel in achieving sales target
• Hardworking, responsible and possess excellent communication skills in Bahasa Malaysia, English & Mandarin & some local dialects
• Fresh graduates / school leavers are encouraged to apply
• Salary will commensurate with qualification and experience.
• Will be priorotize for those who can start work immediate

** We offer competitive remuneration package, including fixed allowances and an attractive commission scheme to the successful candidates. Please submit a comprehensive resume.

Perks & Benefits

• Commission and bonus
• Flexible working hours
• Personal development opportunities

Responsibilities:

• Attend to customers
• Provide support to sales team
• To provide good customer service in ensuring sales closure
• Able to familiarise with pricing & product system

Requirements: 

• Preferably with 3 years of related working experience
• Able to start work immediately will be an added advantage

About Us

HPH Industries Sdn Bhd specializes in industrial automation products. We’re committed to nurturing our employees, providing an ideal environment for professional development and career growth. If you’re a motivated individual with technical skills and a passion for sales, we invite you to join our team.

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Key Responsibilities

• Customer Engagement: Build strong relationships with existing customers and develop new business opportunities.
• Sales Activities: Conduct regular follow-up and sales visits to understand customer needs and offer tailored solutions.
• Inquiries & Solutions: Respond to customer inquiries, identify needs, and recommend products that add value to their operations.
• Reporting: Prepare detailed sales reports, monitor sales pipeline, and contribute to strategic sales planning.

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Qualifications

• Degree or Diploma in Electrical, Electronic, or Mechatronic Engineering, or related field.
• 1-3 years of relevant experience in sales, preferably in industrial products or a related field.
• Strong communication and interpersonal skills; able to build rapport and handle diverse customer requirements.
• Self-driven and able to work independently with minimal supervision.
• Own vehicle is required for travel within designated areas.

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Multiple Locations Available:

Subang Jaya: No. 4, Jalan Nilam 1/6, Subang Hi-Tech Industrial Park, 47500 Selangor

Butterworth: 149-B, Jalan Raja Uda, Pusat Perniagaan Raja Uda, 12300 Butterworth

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Perks & Benefits

• We offer rewarding commission scheme to sales team
• We offer lucrative remuneration packages to successful candidates

About Us

HPH Industries Sdn Bhd specializes in industrial automation products. We’re committed to nurturing our employees, providing an ideal environment for professional development and career growth. If you’re a motivated individual with technical skills and a passion for sales, we invite you to join our team.

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Key Responsibilities

• Customer Engagement: Build strong relationships with existing customers and develop new business opportunities.
• Sales Activities: Conduct regular follow-up and sales visits to understand customer needs and offer tailored solutions.
• Inquiries & Solutions: Respond to customer inquiries, identify needs, and recommend products that add value to their operations.
• Reporting: Prepare detailed sales reports, monitor sales pipeline, and contribute to strategic sales planning.

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Qualifications

• Degree or Diploma in Electrical, Electronic, or Mechatronic Engineering, or related field.
• 1-3 years of relevant experience in sales, preferably in industrial products or a related field.
• Strong communication and interpersonal skills; able to build rapport and handle diverse customer requirements.
• Self-driven and able to work independently with minimal supervision.
• Own vehicle is required for travel within designated areas.

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Multiple Locations Available:

Subang Jaya: No. 4, Jalan Nilam 1/6, Subang Hi-Tech Industrial Park, 47500 Selangor

Butterworth: 149-B, Jalan Raja Uda, Pusat Perniagaan Raja Uda, 12300 Butterworth

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Perks & Benefits

• We offer rewarding commission scheme to sales team
• We offer lucrative remuneration packages to successful candidates

關於我們

HPH Industries Sdn Bhd 專注於工業自動化產品。我們致力於培養員工，為專業發展和職業發展提供理想的環境。如果您是一位積極進取、擁有技術技能且對銷售充滿熱情的人，我們邀請您加入我們的團隊。

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主要職責

• 客戶參與：與現有客戶建立牢固的關係並開發新的商機。
• 銷售活動：定期進行追蹤和銷售拜訪，了解客戶需求並提供量身訂製的解決方案。
• 查詢與解決方案：回覆客戶查詢、確定需求並推薦為其營運增加價值的產品。
• 報告：準備詳細的銷售報告，監控銷售管道，並為策略銷售規劃做出貢獻。

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資格

• 電氣、電子或機電工程或相關領域的學位或文憑。
• 1-3年相關銷售經驗，最好是工業產品或相關領域。
• 較強的溝通及人際溝通能力；能夠建立融洽的關係並處理不同的客戶需求。
• 自我驅動，能夠在最少的監督下獨立工作。
• 在指定區域內出行需自備車輛。

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多個地點可供選擇：

梳邦再也： No. 4, Jalan Nilam 1/6, Subang Hi-Tech Industrial Park, 47500 Selangor

北海: 149-B, Jalan Raja Uda, Pusat Perniagaan Raja Uda, 12300 北海

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津貼和福利

• 我們為銷售團隊提供獎勵佣金計劃
• 我們為成功的候選人提供豐厚的薪酬方案

 Responsibilities

1. Plan and execute targeted marketing activities across districts in Johor and selected states in Malaysia. This includes attending education roadshows, school fairs, organizing on-campus activities, hosting Open Days, and conducting career talks for students. 
2. Build and maintain strategic relationships with school counsellors, teachers, tuition centre operators, and recruitment agents to drive student recruitment efforts. 
3. Provide detailed information on college programs, including entry requirements, fees, and career pathways, to potential students and parents. This also involves offering campus and hostel tours. 
4. Offer support to applicants, guiding them through documentation preparation, registration in the College Management System (CMS), and ensuring timely first payment of admission fees.

Requirements

1. Must possess at least a degree (with or without experience)

2. Must speak & write proficiently in English.

3. IT & PC literate, excellent communication & interpersonal skills.

4. Must possess a driving license & be willing to travel.

5. Full-Time position(s) available.

6. Working Hours: 8.30am to 5.20pm (Mon-Fri)

7. Allocate in Crescendo International College, Desa Cemerlang

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Casual dress code
• Regular team activities
• Medical insurance
• Fitness membership
• Paid training and development

JOB DESCRIPTION:

• To assist the processing of sales claim from merchants nation wide.
• Receives and records all submission input.
• Follow up with merchants on insufficient of documents submission.
• Perform filing of documents before handling over to be verified and processed.
• To assist in preparing sales claim submission report and pending sales claim report for management.

EDUCATION

• Diploma holder in relevant disciplines.
• Minimum 1 year working experience in general or any related field.
• Fresh Graduate are welcome to apply.

Perks & Benefits

• Nearby public transport
• Casual dress code

Job Description:

• Use practical & innovative ways to identify and penetrate targeted segments such as Architects, Consultants, MVAC Contractors direct model.
• Ability to utilize experience and understanding of the development sector to execute the company's sales & business objectives.
• Coordinate activities as aligned with corporate directions on pricing, delivery, and sales channels to drive individual sales strategies to achieve optimum results for the company.
• Promote product to the developer, and contractor and specify in the project market.
• Conduct product presentations to external customers to increase market penetration and awareness.
• Organize & executive daily sales activities to achieve sales targets.
• Handle timely collections by monitoring customer aging.
• Forecast sales to enable operation planning.
• Close sales for dealing with government authorities, schools, mosques etc. Liaise with contractors, engineers, consultants and etc.
• Attend to customers' inquiries and preparation of sales proposals, quotations, Auto-cad design drawings for submission, attend site meetings, handover, and inspections.

Job Requirements:

• Minimum 1-2 years of experience in a similar role.
• Demonstrate strong communication skills.
• Is a strength if the candidate demonstrates good knowledge and understanding of the consumer electrical industry, market and competitors.
• Applicant must be willing to work in Taman Desa Tebrau, JB.
• Able to communicate in Mandarin, BM and English.
• Must know AutoCAD is compulsory.
• Willing to travel outstation Melaka and Northern Johor.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Open culture
• Paid training and development

JOB DESCRIPTION:

• To perform agreement stamping in LHDN portal, delivery to customer, registration and archiving in DTS.
• Improve the operation flow of DMS operation and ensure all process running smoothly and comply with guideline and procedure.
• Ensure implementation of proper filing and arrangement of customer documents.
• Controlling of customer documents and agreements and document retrieval as and when requested by other parties.
• To provide full support to other department and branches nationwide in term of customer service and improvement solution.
• Work closely with other section in order to ensure operation run smoothly
•  Assist other Section / Unit operation as ad hoc basis.

EDUCATION & EXPERIENCE

• Diploma holder in relevant disciplines.
• Minimum 1 years working experience in general or any related field.
• Fresh graduates are welcome to apply.

Perks & Benefits

• Nearby public transport
• Casual dress code

主要職責

產品策略

• 制定保健品策略和計劃。
• 實施產品和產品管理的策略計劃。
• 操作並評估實施過程。

市場分析/意識：

• 了解細分市場和客戶需求。
• 監控競爭產品。
• 制定策略和計劃以增加收入和利潤的分析能力。

產品開發：

• 產生新的產品創意並改進產品線。
• 負責所有開發產品的行銷要求。

指標/報告：

• 建立關於所管理產品的使用情況和財務結果的定期報告節奏。
• 使用指標來推動開發路線圖和必要時日落產品的決策。
• 管理合作夥伴關係產生的收入和支出，並確保預算納入年度計劃。

要求：

• 商業、行銷、科學、營養或相關領域的學士學位。
• 至少 2 年經驗。
• 擁有製藥/醫療保健產業經驗。
• 擅長 Excel、PowerPoint 和其他簡報軟體。
• 能夠相互依賴並作為團隊的一部分工作。
• 有效和協作的工作關係。

津貼和福利：

• 每年加薪和績效獎金。
• 旅行和醫療津貼。

Job Description:

• • To handle repossession, resell, redemption or any administration work related non- calling operation activities.
  • To maintain and or further improve repossession or any collection activities performances to achieve collection target set by Management.
  • To perform warehouse stock count and update stock list on quarterly basis.
  • To attend customer inquiry via telephone and walk in and resolve customer complaints within stipulated timeline.
  • To provide excellence customer service and maintain good client relationship.
  • To monitor of expiry of Repossesses / warehouse Agreement, permit, insurance and ensure the renewals Is made timely.
  • To issue letter of authorization to redeem product repossessed from warehouse, settlement of arrears, full settlement of account and others.
  • To prepare documentation and go to JPJ on transfer ownership.
  • To liaising other department on discharge of ownership.
  • To perform any ad hoc task that assigned by Management.

Job Requirements:

• Diploma / Degree in any field.
• Fresh graduates are encouraged to apply
• Team player with ability to work well under pressure and to adapt in a fast paced working environment.

Perks & Benefits

• Nearby public transport
• Casual dress code

職責

1. 規劃並執行柔佛州各地區和馬來西亞選定州屬的有針對性的行銷活動。這包括參加教育路演、學校展覽會、組織校園活動、舉辦開放日以及為學生舉辦職業講座。
2. 與學校輔導員、教師、補習中心營運商和招生代理商建立並維持策略關係，以推動學生招生工作。
3. 向潛在學生和家長提供有關大學課程的詳細信息，包括入學要求、費用和職業道路。這也涉及提供校園和宿舍參觀。
4. 為申請者提供支持，指導他們準備文件、在大學管理系統（CMS）中註冊，並確保及時支付首次入學費用。

要求

1. 必須至少擁有學位（有或沒有經驗）

2. 必須具備流利的英語聽說讀寫能力。

3. 具備IT和PC知識，優秀的溝通和人際溝通能力。

4. 必須持有駕駛執照並願意出遊。

5. 提供全職職位。

6. 工作時間：上午8.30至下午5.20（週一至週五）

7. 分配於 Crescendo International College, Desa Cemerlang

津貼和福利

• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 休閒著裝要求
• 定期團隊活動
• 醫療保險
• 健身會員資格
• 有薪培訓和發展

工作職責：

• 協助準備全套帳目、每月財務和管理報告；
• 處理與應收帳款、應付帳款和總帳相關的資料輸入和日常會計功能。
• 協助每月現金流量預測。
• 根據強制性要求協助準備年度審計和公司稅。
• 執行管理階層不時指派的其他相關工作。

職位要求：

• 至少擁有 LCCI/會計文憑或相關資格。
• 至少3年類似職位的工作經驗。
• 能夠處理全套帳戶是一個額外的優勢。
• 具備電腦知識和良好的溝通能力。
• 良好的人際溝通能力，能夠與各個層級的人進行良好的溝通。
• 有組織、一絲不苟，能夠在最少的監督下獨立工作。
• 具有決定工作優先順序並按時完成任務的能力。

津貼和福利

• 開放文化
• 附近的公共交通
• 定期團隊活動
• 個人發展機會
• 年度加薪和績效獎金
• 意外險承保範圍
• 停車補助

職位描述：

• 使用實用和創新的方法來識別和滲透目標細分市場，例如建築師、顧問、MVAC 承包商直接模型。
• 能夠利用經驗和對開發領域的理解來執行公司的銷售和業務目標。
• 根據公司在定價、交付和銷售管道方面的方向協調活動，以推動個人銷售策略，從而為公司實現最佳結果。
• 向開發商、承包商推廣產品並在專案市場指定。
• 向外部客戶進行產品演示，以提高市場滲透率和認知度。
• 組織和執行日常銷售活動以實現銷售目標。
• 透過監控客戶年齡來處理及時收款。
• 預測銷售以實現營運規劃。
• 與政府當局、學校、清真寺等打交道的密切銷售。
• 參與客戶詢問並準備銷售建議、報價、Auto-cad 設計圖紙以供提交，參加現場會議、移交和檢查。

職位要求：

• 至少 1-2 年類似職位的經驗。
• 表現出強大的溝通能力。
• 如果候選人對消費性電子產業、市場和競爭對手錶現出良好的了解和理解，那麼這就是一種優勢。
• 申請人必須願意在新山 Taman Desa Tebrau 工作。
• 能夠用國語、國語和英語溝通。
• 必須知道AutoCAD是必修的。
• 願意去馬六甲外地和柔佛州北部旅遊。

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 開放文化
• 有薪培訓和發展

我們有一個持續的實習計劃，為本科生提供了體驗實際工作生活並深入了解工作世界的寶貴機會。我們在公司內部培養學習文化，以提升每位員工的知識，同時支持一個有趣且平衡的工作環境。鑑於我們的服務範圍以及我們的工作文化，該計劃是候選人開始職業生涯同時繼續專業發展的理想方式。

除了提供有競爭力的每月津貼外，合適的實習生在畢業後還有可能獲得「助理」的永久職位。

津貼和福利

• 附近的公共交通
• 中心位置
• 定期團隊活動

We have an ongoing internship program that offers undergraduates a valuable opportunity to experience actual work life and gain insights into the working world. We cultivate a learning culture within the firm to improve each of our staff’s knowledge and at the same time support a fun yet balanced working environment. Given our range of services together with our work culture, this program is the ideal way for candidates to begin a career whilst continuing their professional development.

In addition to providing a competitive monthly allowance, there may also the possibility of the right intern to be offered a permanent position as an “Associate” once they graduate from their studies.

Perks & Benefits

• Nearby public transport
• Central location
• Regular team activities

職位名稱: 財務主管/助理主管

地點: 馬來西亞白沙羅帝國城

公司: Nsty Holding Sdn Bhd

主要職責：

財務記錄保存：

• 維護準確和最新的財務記錄，包括現金和銀行交易、應付帳款、應收帳款、總帳和日記帳分錄。
• 確保及時準確地記錄所有財務交易，包括發票、付款和費用的處理。
• 定期核對銀行和信用卡對帳單以及其他財務帳戶，以識別和糾正差異。
• 與相關利害關係人合作，確保及時完成所有財務記錄。

財務報告：

• 根據公認會計原則 (GAAP) 或國際財務報告準則 (IFRS) 編制月度、季度和年度財務報表。
• 產生一系列財務報告，例如損益表、資產負債表、現金流量表以及預算與實際分析。
• 提供財務分析和見解，以支援管理階層的策略決策和規劃。

應付帳款和應收帳款：

• 管理應付帳款流程，包括發票驗證、費用處理以及確保及時向供應商付款。
• 監控應收帳款帳齡報告，與銷售及客戶服務團隊協調跟進逾期付款。
• 核對應付帳款和應收帳款餘額，以確保準確性並與外部利害關係人的帳目報表 (SOA) 保持一致。

財務系統與流程管理：

• 有效利用會計軟體和財務系統來簡化財務流程、提高效率並確保資料完整性。
• 維護標準作業程序 (SOP) 的最新記錄並確保其在財務部門內的合規性。

資格：

• 會計、金融或相關領域的學士學位。
• 專業認證（例如 ACCA、CPA、CIMA）是一個額外的優勢。
• 對財務報告標準（GAAP、IFRS）有深入了解。
• 熟練會計軟體和ERP系統。
• 優秀的分析、解決問題和溝通能力。
• 能夠與內部和外部利害關係人合作並聯絡。

津貼和福利

• 附近的公共交通
• 中心位置
• 休閒著裝要求
• 免費小吃/歡樂時光
• 醫療保險
• 牙科保險
• 視力保險

我們正在I-Park, Kulai (JB 分行) 和 Kota Kemuning (KL 分行)尋找銷售主管

工作日：週一至週五

工作時間：上午8.15 - 下午5.45

薪資：MYR 2000 - 3500 + 佣金

職位概述：

• 尋找積極進取的銷售主管加入我們的團隊。您將負責銷售搬運設備、升降機和產品，與客戶建立關係，並實現銷售目標。理想的候選人將具有銷售經驗並能夠了解技術產品。

職位描述：

• 尋找銷售機會
• 管理客戶關係
• 現有產品
• 準備報價
• 談判合約
• 關閉銷售
• 研究市場
• 支援售後
• 銷售報告
• 實現銷售目標

職位要求：

• 教育背景： 商業、行銷、工程或相關領域學士學位。
• 經驗：2-3年銷售經驗，最好從事電梯業或技術銷售工作。
• 較強的銷售和談判能力。
• 良好的溝通和人際交往能力。
• 了解技術產品。
• 自我激勵和目標驅動。
• 精通Microsoft Office及CRM軟體。
• 附加：有效的駕駛執照和旅行意願。

津貼和福利

• 醫療的
• 公積金
• 索斯科

Key Responsibilities:

• Product Knowledge & Support:
  • Understand company products and brands to assist supervisors and sales managers in developing product listings, channel strategies, and operational plans.
• Purchase Ordering & Stock Monitoring:
  • Support purchase ordering and monitor outlet-level stock, tracking the 3-month rolling forecast to maintain a healthy supply.
• Reporting & Analysis:
  • Prepare daily, weekly, and monthly progress reports on sales simulations, budget plans, and daily sales operations activities.
  • Compile and analyze monthly sales reports to assess outlet-level performance and inform future strategies.
• Coordination & Collaboration:
  • Work with retail promoter associates to manage POSM and POP requests and distribution.
  • Collaborate with the new product development team to ensure compliance with client specifications.
• Sales Materials Management:
  • Maintain and supply sales presentation materials for buyers on new product listings.
• Data Analysis:
  • Analyze customer shopping data to optimize sales strategies and identify potential customers.
• Performance Tracking:
  • Monitor the quotas and goals of each sales promoter with established KPIs.
• Administrative Duties:
  • Handle daily admin tasks, including entering order information, maintaining sales and customer records, and managing outstanding orders.
  • Coordinate promoter training and scheduling sessions.
• Logistics Liaison:
  • Liaise with the logistics department to ensure timely deliveries.
• Event Participation:
  • Assist in preparing and executing roadshows and product launch events with the sales team.

Responsibilities Breakdown:

• 70% Overall Sales Management and Administrative Work
• 20% Collaborative Work with the Marketing Team
• 10% Client and Customer Relationship Management

Requirements:

• Minimum diploma in Business Administration, Marketing, Finance, or a related field.
• Preferably 2 years of experience in a sales coordinator or similar role.
• 1 and a half year can be considered.

Monthly fixed Allowances: (transport and mobile)

Benefits:

• 12 days annual leave (less than 2 years of employment)
• Other general benefits as per labor law.

主要職責：

• 產品知識與支援：
  • 了解公司產品和品牌，協助主管和銷售經理制定產品清單、通路策略和營運計畫。
• 採購訂單和庫存監控：
  • 支援採購訂單並監控門市庫存，追蹤 3 個月滾動預測以保持健康的供應。
• 報告與分析：
  • 準備有關銷售模擬、預算計劃和日常銷售營運活動的每日、每周和每月進度報告。
  • 編制和分析月度銷售報告，以評估門市績效並為未來策略提供資訊。
• 協調與協作：
  • 與零售促銷員合作管理 POSM 和 POP 請求和分發。
  • 與新產品開發團隊合作，確保符合客戶規格。
• 銷售物料管理：
  • 為新產品清單的買家維護和提供銷售簡報資料。
• 數據分析：
  • 分析客戶購物數據以優化銷售策略並識別潛在客戶。
• 績效追蹤：
  • 使用既定的 KPI 監控每位銷售員的配額和目標。
• 行政職責：
  • 處理日常管理任務，包括輸入訂單資訊、維護銷售和客戶記錄以及管理未完成訂單。
  • 協調促銷員培訓和安排會議。
• 物流聯絡：
  • 與物流部門保持聯繫，確保及時出貨。
• 活動參與：
  • 協助銷售團隊準備和執行路演和產品發表會。

職責細目：

• 70%整體銷售管理與行政工作
• 20%與行銷團隊協作
• 10%客戶和客戶關係管理

要求：

• 工商管理、行銷、金融或相關領域的最低文憑。
• 最好有 2 年銷售協調員或類似職位的經驗。
• 可以考慮1年半。

每月固定津貼：（交通和移動）

好處：

• 12天年假（工作不滿2年）
• 勞動法規定的其他一般福利。

Now part of the logistics division of the CMA CGM Group, PRISM is an independent next generation 4PL company designed to meet the specific needs of customers in transforming their supply chain. PRISM has integrated offer of services and advice based on its robust expertise in Transport, Customs and digital solutions which can be customized and interfaced through its own 4PL management system or through reversible solutions available in the market. Globally, PRISM works with operational hubs in America, Europe, Asia and across its network centres of expertise in France and Switzerland. PRISM offers coverage across 3 time zones for 24/7 availability and greater customer proximity.

A central theme of its operational excellence approach, PRISM objectively selects the best supplies in the market, contribute to the freight purchasing strategy and provide end-to-end flow management, while seeking to optimize, time to market and reduce the carbon footprint of transport operations.

About the role

With growing customer accounts and demands in Aerospace, we are assembling a team of Customer Service Executives to deliver visibility, proactivity, optimization and high level of customer satisfaction to our major Aerospace account. Based in our Subang Jaya 4PL hub, the team of Customer Service Executives will be rostered in 4 shifts to ensure 24/7 availability to meet our customers' needs.

• Process customer’s orders/inquiries timely and accurately.
• Ensure customer’s orders are dispatched in the best route (transport plan) to optimize freight cost.

• Liaison with multiple parties including customers, overseas agents, etc for freight handling and/or other matters

• Handle shipping documentation (import/export / BL / documentation).

• Ensure compliance with customer’s Standard Operating Procedure.

• Communicate discrepancies/issues to team supervisor/manager when necessary.

• Consistently monitor emails and respond in a timely and professional manner to Customers and Appointed Service providers to provide full visibility to Customers.

• Responsible and familiarize with track & trace systems (LINK).

• Continuous update through communications on current statuses from Bollore network, international carriers, and subcontractors, troubleshooting any irregularities, and well well-prepared to construct information flows smoothly and timely to customers.

• Proactively request service failure reasons from the service providers' network and update Customers in the event of any service deviation from standard transport mapping.

• Ensure that contractual rates and agreed plans are always closely followed and aligned with Customers’ expectations.

• Work closely with OPM/RCM in preparing business review materials on a periodic basis (monthly & and quarterly).

• Lead periodic conference calls with the Customer's Control Tower or Key Contacts in reviewing the Dashboard Reports and time-critical shipments.
• Active participation in business reviews together with OPM/RCM to present our contractual performance and identify common service issues.
• With the support of peers, able to relate to the customer in transposing recurrence service issues.
• Carrying out any other ad-hoc work instruction requests made by the supervisor/manager.

The successful candidate

• Experience in transport management / freight forwarding (air operations)
• Knowledge in flow management/control tower / IFF contract operations management / key accounts
• Knowledge in freight forwarding, AOG and oversize cargo will be an advantage
• Excellent command of written and spoken English
• Must be willing to work on a 24/7 rotational shift
• Customer centric mindset

Job Summary: He / She must play a crucial role in ensuring the effectiveness and efficiency of operational processes by developing, maintaining, and updating process documentation such as Standard Operating Procedures (SOPs) and work instructions. This role will also be responsible for monitoring the quality performance of processes and ensuring compliance with contractual requirements. This is a dual-focus role, both operations- and process-oriented, aimed at enhancing operational quality and in-process performance.

Process Documentation Management

• Create, update, and maintain comprehensive and accurate process documentation, including SOPs, work instructions, and flowcharts for operational activities.

• Ensure that all process documentation reflects current practices and is aligned with business and client requirements.

• Collaborate with cross-functional teams to ensure the correct implementation of updated processes and procedures.

Quality Performance Monitoring

• Monitor and analyze process performance data to ensure adherence to quality standards and identify opportunities for improvement.

• Implement and maintain in-process quality controls to ensure operational activities meet defined quality metrics.

• Conduct regular quality audits and reviews to assess process effectiveness and compliance with established standards.

Stakeholder Collaboration

• Act as a liaison between the operations team, contract management team, clients, and the global quality team to ensure consistent alignment with process quality goals.

• Provide guidance and support to the operations team on the implementation of process improvements and quality-related initiatives.

• Prepare and present reports on process quality performance and improvement initiatives to relevant stakeholders.

Others

• Other tasks as assigned by their manager.

• To ensure neutrality commitment for PRISM projects.

For this position, the successful candidate demonstrates proficiency in customer service management, communication and transport operation management.

• Minimum of 2 years of experience in a process-oriented or quality management role, preferably within logistic industry.

• Experience in creating and managing operational documentation such as SOPs and work instructions.

• Proven track record of monitoring and improving process quality and performance.

• Bachelor’s degree in supply chain management, Logistics Management, or a related field.

• Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and document management systems.

• Knowledge in ISO 9001 : 2015 is an added advantage
• Excellent in written and verbal English

Now part of the logistics division of the CMA CGM Group, PRISM is an independent next generation 4PL company designed to meet the specific needs of customers in transforming their supply chain. PRISM has integrated offer of services and advice based on its robust expertise in Transport, Customs and digital solutions which can be customized and interfaced through its own 4PL management system or through reversible solutions available in the market. Globally, PRISM works with operational hubs in America, Europe, Asia and across its network centres of expertise in France and Switzerland. PRISM offers coverage across 3 time zones for 24/7 availability and greater customer proximity.

A central theme of its operational excellence approach, PRISM objectively selects the best supplies in the market, contribute to the freight purchasing strategy and provide end-to-end flow management, while seeking to optimize, time to market and reduce the carbon footprint of transport operations.

About the role

With growing customer accounts and demands in Aerospace, we are assembling a team of Customer Service Executives to deliver visibility, proactivity, optimization and high level of customer satisfaction to our major Aerospace account. Based in our Subang Jaya 4PL hub, the team of Customer Service Executives will be rostered in 4 shifts to ensure 24/7 availability to meet our customers' needs.

• Process customer’s orders/inquiries timely and accurately.
• Ensure customer’s orders are dispatched in the best route (transport plan) to optimize freight cost.

• Liaison with multiple parties including customers, overseas agents, etc for freight handling and/or other matters

• Handle shipping documentation (import/export / BL / documentation).

• Ensure compliance with customer’s Standard Operating Procedure.

• Communicate discrepancies/issues to team supervisor/manager when necessary.

• Consistently monitor emails and respond in a timely and professional manner to Customers and Appointed Service providers to provide full visibility to Customers.

• Responsible and familiarize with track & trace systems (LINK).

• Continuous update through communications on current statuses from Bollore network, international carriers, and subcontractors, troubleshooting any irregularities, and well well-prepared to construct information flows smoothly and timely to customers.

• Proactively request service failure reasons from the service providers' network and update Customers in the event of any service deviation from standard transport mapping.

• Ensure that contractual rates and agreed plans are always closely followed and aligned with Customers’ expectations.

• Work closely with OPM/RCM in preparing business review materials on a periodic basis (monthly & and quarterly).

• Lead periodic conference calls with the Customer's Control Tower or Key Contacts in reviewing the Dashboard Reports and time-critical shipments.
• Active participation in business reviews together with OPM/RCM to present our contractual performance and identify common service issues.
• With the support of peers, able to relate to the customer in transposing recurrence service issues.
• Carrying out any other ad-hoc work instruction requests made by the supervisor/manager.

The successful candidate

• Experience in transport management / freight forwarding (air operations)
• Knowledge in flow management/control tower / IFF contract operations management / key accounts
• Knowledge in freight forwarding, AOG and oversize cargo will be an advantage
• Excellent command of written and spoken English
• Must be willing to work on a 24/7 rotational shift
• Customer centric mindset

About this role

He / She has to deliver Visibility, Proactivity, Reactivity, Optimization and High level of Satisfaction to PRISM's major accounts managed by a 4PL HUB

Monitor the Financial Workflow to Ensure a Full Visibility of transport cost to the Customer

• Pre-invoice based on rates grid from 4PL to 3PL
• Manage pre-invoicing issues
• Provide monthly Reporting
• Receive and archive, manually, actualized 3PL invoices
• Follow-up the automatic (EDI / API) receipt and archiving of actualized 3PL invoices
• Audit invoices versus :
• Planned cost,
• Service Level Agreement,
• Actual execution…
• Manage dispute for invoices with deviations
• Validate unexpected costs such as waiting hours…
• Log reason for additional costs

Deliver Customer Satisfaction

• Manage and supports cost visibility to ensure the best possible service level
• Meets deadlines and ensures completion of customer service tasks within the expected time frames
• Ensure a consistent and pro-active communication flow with the customer
• Act as a strong interface to resolve customer problems, manage troubleshooting and issue resolution
• Prioritizes, resolves and/or escalates issues to secure the customer’s interest
• Represent Prism internally and externally
• Use the tools and communication to react to customer requests
• Act as Single point of contact for the customer
• Identify and record savings (benefits tracking) delivered to the customers.
• provide his/her expertise in invoice audit management
• Use of the technologies to be more efficient and work with the CBS

Contribute to improve Partners and Vendor performance

• Monitor the 3PLs service quality and give feedback to the Operation of Contract manager
• Monitor the good deployment and efficiency of new operational practices with the 3PLs
• Contribute to formalize the SOP
• Provide 1st level of support to the 3PL (operational inquiries, data matters etc.)
• Set up and Monitor corrective action plans in agreement with the 4PL HUB manager
• Produce dashboard and KPIs regarding billing audit performance
• Maintain communication matrix

Technical

• Sound educational background or comparable business experience (international trade, logistics, supply chain etc.)
• Good knowledge of Air and/or Sea transportation is a strong asset.
• Proven track record in a similar role, ideally in a Control Tower of 4PL environment
• Minimum of 5 years of transport management / freight forwarding experience (Air & Sea operations)
• Minimum of 3 years of customer service experience

Behavioral

• Good communication skills (English is a must, another language a +)
• Service minded personality
• Hands-on approach and curiosity, can-do and positive attitude
• Problem solving ability
• At ease with Web application and MS Office pack (MS Outlook).
• Ability to work under pressure
• Direct reporting line to the 4PL HUB Team Leader, if any, or 4PL HUB Operation Manager.
• Customer: customer care, operational buyer, transport manager.
• 3PLs: both internal and competitors.

• Dental
• Medical
• Parking
• Birthday Leave
• Festival Leave

Come and join the Prism’s family on this new exciting adventure!

We are expanding our 4PL activity in the Aerospace sector

Do not hesitate to contact us if you are interested to be part of our 24/7 team

Present in 3 continents, PRISM specializes in 4PL supply chain by integrating business and digital experts in the areas of Transport, Customs and Trade, allowing a high level of performance and transformation. We intervene through consulting missions and operations management services and position ourselves as strategic resources effectively engaged in the success of our clients. We follow a principle of obligation of results in which Performance (Ytp), visibility and Compliance prevail.

Now part of the logistics division of the CMA CGM Group, PRISM is an independent next generation 4PL company designed to meet the specific needs of customers in transforming their supply chain. PRISM has integrated offer of services and advice based on its robust expertise in Transport, Customs and digital solutions which can be customized and interfaced through its own 4PL management system or through reversible solutions available in the market. Globally, PRISM works with operational hubs in America, Europe, Asia and across its network centres of expertise in France and Switzerland. PRISM offers coverage across 3 time zones for 24/7 availability and greater customer proximity.

A central theme of its operational excellence approach, PRISM objectively selects the best supplies in the market, contribute to the freight purchasing strategy and provide end-to-end flow management, while seeking to optimize, time to market and reduce the carbon footprint of transport operations.

About the role

With growing customer accounts and demands in Aerospace, we are assembling a team of Customer Service Executives to deliver visibility, proactivity, optimization and high level of customer satisfaction to our major Aerospace account. Based in our Subang Jaya 4PL hub, the team of Customer Service Executives will be rostered in 4 shifts to ensure 24/7 availability to meet our customers' needs.

• Process customer’s orders/inquiries timely and accurately.
• Ensure customer’s orders are dispatched in the best route (transport plan) to optimize freight cost.

• Liaison with multiple parties including customers, overseas agents, etc for freight handling and/or other matters

• Handle shipping documentation (import/export / BL / documentation).

• Ensure compliance with customer’s Standard Operating Procedure.

• Communicate discrepancies/issues to team supervisor/manager when necessary.

• Consistently monitor emails and respond in a timely and professional manner to Customers and Appointed Service providers to provide full visibility to Customers.

• Responsible and familiarize with track & trace systems (LINK).

• Continuous update through communications on current statuses from Bollore network, international carriers, and subcontractors, troubleshooting any irregularities, and well well-prepared to construct information flows smoothly and timely to customers.

• Proactively request service failure reasons from the service providers' network and update Customers in the event of any service deviation from standard transport mapping.

• Ensure that contractual rates and agreed plans are always closely followed and aligned with Customers’ expectations.

• Work closely with OPM/RCM in preparing business review materials on a periodic basis (monthly & and quarterly).

• Lead periodic conference calls with the Customer's Control Tower or Key Contacts in reviewing the Dashboard Reports and time-critical shipments.
• Active participation in business reviews together with OPM/RCM to present our contractual performance and identify common service issues.
• With the support of peers, able to relate to the customer in transposing recurrence service issues.
• Carrying out any other ad-hoc work instruction requests made by the supervisor/manager.

The successful candidate

• Experience in transport management / freight forwarding (air operations)
• Knowledge in flow management/control tower / IFF contract operations management / key accounts
• Knowledge in freight forwarding, AOG and oversize cargo will be an advantage
• Excellent command of written and spoken English
• Must be willing to work on a 24/7 rotational shift
• Customer centric mindset