Total 60 product specialist job vacancies in Malaysia

Key Responsibilities:

Sales ;

• • Lead Generation: Identify and target potential customers through market research, networking, and prospecting activities.
  • Sales Presentations: Present products and services to clients, effectively communicating value propositions.
  • Relationship Management: Build and maintain strong, long-term relationships with existing and potential clients.
  • Sales Target Achievement: Meet or exceed sales targets and KPIs as established by the company.
  • Negotiations & Closures: Negotiate contracts, pricing, and terms with clients to close deals.
  • Customer Feedback: Gather feedback from clients to understand their needs and refine sales strategies.

Marketing ;

• • Campaign Development: Plan, design, and execute marketing campaigns across various channels (digital, print, social media, etc.).
  • Market Research: Analyze market trends, customer preferences, and competitor activities to adjust strategies.
  • Collaborate with Digital Marketing Department and other related team.
  • Brand Promotion: Increase brand awareness and visibility by executing brand-building initiatives.
  • Digital Marketing: Implement and manage digital marketing strategies, including SEO, SEM, email marketing, and social media advertising.
  • Event Planning: Organize and manage promotional events, trade shows, and client meetings.
  • Reporting and Analysis: Track and analyze the effectiveness of marketing campaigns and sales performance. Provide regular reports to management.

Perks & Benefits

• Commission and bonus
• Allowance (Transportation claims to site event or related to sales activities)
• Nearby public transport
• Personal leave
• Personal development opportunities
• EPF, SOCSO and EIS Contribution

Lighting Design Specialist

Responsibilities:

· Work closely with the product application team to understand project goals and

requirements.

· Design innovative lighting solutions (including ID, industrial, and façade lighting)

based on client needs.

· Prepare lighting plans, layouts, and specifications using AutoCAD, Dialux, AGi32,

and SketchUp 3D.

· Perform lighting calculations and simulations to ensure efficient performance and

energy savings.

· Choose the best lighting fixtures, controls, and technologies to meet project needs

and budget.

· Provide technical support to internal teams, clients, and partners throughout the

project.

· Stay up-to-date with the latest lighting design trends, technologies, and best

practices.

· Collaborate with architects, interior designers, and contractors to integrate lighting

designs into spaces.

· Participate in project meetings, presentations, and site visits to ensure smooth

project execution.

· Follow industry standards and safety regulations related to lighting design.

Job Requirements:

· 2 years of experience in lighting design (preferred).

· Proficiency in AutoCAD, Dialux, AGi32, SketchUp 3D, or similar software.

· Strong understanding of lighting calculations and energy efficiency.

· Ability to collaborate with internal and external stakeholders.

Perks & Benefits

• Employee equity
• Company trips
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

Role Description

We are looking for a Junior Technical Specialist in Malaysia to join our dynamic team.

As a Technical Specialist, you will play a pivotal role in presenting and promoting our product features, benefits and top qualities to potential customers. You will be the go-to person for expert assistance, addressing technical queries and troubleshooting any issues customers may encounter.

To perform this job successfully, an individual must have a high energy level and be able to perform each essential duty in a timely and effective manner. The requirements listed below represent the minimum level of knowledge, skill and ability necessary. Our work environment is fast-paced and exciting!

Responsibilities

• Conduct product presentations to showcase features, benefits and applications to potential clients, including interior designers, carpenters and architects.
• Provide expert assistance to customers for product troubleshooting, addressing technical queries and resolving issues promptly to ensure customer satisfaction.
• Deliver comprehensive product training sessions tailored to the specific needs of interior designers, carpenters and architects, empowering them to utilize our products effectively in their projects.
• Collaborate with cross-functional team members to organize and execute product training programs for key customers, ensuring alignment with business objectives and customer requirements.
• Conduct product presentations to showcase features, benefits and applications to potential clients, including interior designers, carpenters, and architects.
• Provide expert assistance to customers for product troubleshooting, addressing technical queries and resolving issues promptly to ensure customer satisfaction.
• Stay updated on industry trends, product developments and competitor offerings to provide informed guidance and recommendations to customers.
• Develop and maintain strong relationships with customers, understanding their needs and challenges to provide personalized support and guidance.
• Assist in the development of product documentation, training materials, and resources to facilitate effective product adoption and usage.
• Able to liaise and communicates with carpenters and knowledge in carpentry processing.
• Update of technical report and maintain accurate records in the CRM system.

Requirements

• Diplomas, A-Level or equivalent practical experience.
• Minimum 1-year related experience.
• Must possess own vehicle and must be willing to travel nationwide (entire Malaysia).
• Previous experience in a technical support or customer service role, preferably in carpentry industry.
• Customer orientation and ability to adapt/respond to diverse personalities.
• Good Presentation Skill

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Medical insurance

產品、銷售、應用工程師

我們從事眼科儀器業務，我們需要一個銷售團隊可以執行處理、演示並將我們的產品引入特定行業。

• 拜訪潛在的銷售線索
• 向客戶進行簡報、應用培訓
• 了解競爭對手狀況並制定新策略以確保訂單

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 事假
• 開放文化

產品、銷售、應用工程師

我們從事眼科儀器業務，我們需要一個銷售團隊可以執行處理、演示並將我們的產品引入特定行業。

• 拜訪潛在的銷售線索
• 向客戶進行簡報、應用培訓
• 了解競爭對手狀況並制定新策略以確保訂單

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 事假
• 開放文化

產品、銷售、應用工程師

我們從事眼科儀器業務，我們需要一個銷售團隊可以執行處理、演示並將我們的產品引入特定行業。

• 拜訪潛在的銷售線索
• 向客戶進行簡報、應用培訓
• 了解競爭對手狀況並制定新策略以確保訂單

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 事假
• 開放文化

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, trading systems and data science is to enable easy access to financial services that were previously inaccessible or difficult to understand. Join us on this exciting journey as we expand our operations in Malaysia. We're looking for dynamic individuals who share our vision and want to contribute to the next chapter of Bjak's success.

About The Role

We are in search of an accomplished Product Manager with a fervor for crafting customer-centric products. Join our dynamic and fast-paced environment, collaborating with cross-functional teams to conceive, create and launch products that align with the company's vision and strategy.

Key Responsibilities:

• Cultivate a profound understanding of the customer experience, identifying product gaps and devising innovative solutions to bolster market share, enhance customer journey and fuel growth.
• Garner support for the product vision internally and externally, cultivating strong relationships with key partners.
• Formulate pricing and positioning strategies for products.
• Translate the product strategy into meticulous requirements and prototypes.
• Prioritize and define product activities, considering their impact on the business and customers.
• Collaborate closely with engineering teams to ensure swift time-to-market and resource optimization.
• Spearhead product launches, coordinating efforts with the public relations team, executives, fellow product management colleagues.
• Assess promotional plans to ensure alignment with the product line strategy and effective message conveyance.
• Champion the product, serving as its evangelist to heighten awareness and comprehension.
• Represent the company by engaging with customers, seeking feedback on company products and services.

• Demonstrated experience in product management or as an associate product manager.
• A proven track record of successfully managing all facets of a product's lifecycle.
• Proficiency in devising product and marketing strategies, with an adeptness in articulating recommendations to executive leadership.
• A solid technical background with hands-on experience or comprehension of software development and web technologies.
• Exceptional problem-solving abilities, coupled with a willingness to dive into tasks.
• Proficiency in collaborating with cross-functional teams within a matrix organizational structure.
• Superb written and verbal communication skills.
• Preferably, an MS/BS degree in Computer Science, Engineering, or a related field.

At Bjak, we offer the opportunity to be part of a fast-growing company at the forefront of innovation in financial services. As the Product Manager, you will play a key role in driving the success of our operations while working in a dynamic, supportive, and collaborative environment.

Joining Bjak offers:

• The chance to make an immediate impact on Bjak’s success in Malaysia.
• A creative and flexible work environment that encourages innovation.
• Competitive compensation, benefits, and opportunities for professional growth.

Requirement Gathering and Analysis

§  Accountable and responsible for the production of clear, high-quality, specific, unambiguous, and traceable, requirements, both functional and non-functional, for controlled changes of various complexities, and presenting them for review in accordance with the appropriate Definition of Ready.

§  Facilitates scoping and business priority setting for large or complex changes, engaging senior stakeholders as required, and selects the most appropriate means of representing business requirements in the context of a specific change initiative.

§  Accountable and responsible for the definition of specific and measurable Acceptance Criteria

§  Accountable and responsible for the assessment of reported defects, non-functional requirements, and other technical debt, triaging severity and prioritizing resolution alongside feature work, to ensure not only that the product always meets established Quality Criteria, but that quality continuously improves.

§  Accountable and responsible for the generation of documents and other artifacts describing current and future product features and functions, using approved processes

§  Proactively develops and maintains own specialist expertise and commercial awareness, demonstrating understanding of the relevant business areas and its customers.

§  Responsible to learn the product(s), hands-on, to ensure proper understanding of context, features and functions, and to share knowledge with the team and other stakeholders, in both formal and informal sessions

Prioritization and Planning

§  Responsible for setting priorities and developing plans in collaboration with key stakeholders against planned objectives, in consideration of constraints, dependencies and competing interests, and ensuring that the product needs and vision are maintained.

§  Responsible for tracking progression over time to ensure client, business, and technical goals are met, supporting sprint planning and similar activities when required

§  Responsible for coordinating development and defect resolution across multiple teams, programmes and locations, and identifying dependencies between teams

§  Responsible for establishing an agile, iterative and data driven team or group backlog in collaboration with key stakeholders

§  Accountable and responsible for ensuring the timely progression of backlog items, including ensuring they are assigned appropriately, and the recorded status, in accordance with processes and procedures

§  Accountable and responsible for the regular presentation of progress, issues, and risks to all stakeholders

People Management

§  Line management of multiple Product Owners across multiple Agile teams in different product areas

§  Encourage a culture of collaboration, innovation, and continuous improvement within the product team.

§  Facilitate knowledge sharing and best practices across the team to enhance efficiency and effectiveness.

§  Responsible for the continual growth and success of team members, including:

o   Encouraging a culture of personal development ownership

o   Acting as a role model, displaying a positive enthusiastic, can-do approach in the face of adversity

o   Ensuring that all team members have stretching goals, development plans and regular performance reviews to embed a high performance culture.

o   Support and induction of new team members ensuring development of technical knowledge and clarity around behavioural and cultural expectations

Working Practices with Product Owners

§  Membership of and active contribution to the Product Owner practice leadership team

§  Driving best practice around the Product Owners including, improving processes to increase efficiency and performance, set and update standards, etc.

§  Provide necessary guidance to Product Owners in relation to product capabilities

§  Providing leadership amongst peers, and more junior members of the team, ensuring quality through fair and challenging feedback

Working Practices and with Software Engineering Teams

§  Engaging with management and members of Software Engineering teams across the globe

§  Engaging regularly with Software Engineering leaders

§  Ensuring that Software Engineers understand requirements and acceptance criteria

§  Working with Software Engineering teams to discover underlying design gaps and/or technical gaps against associated risks e.g. security, performance, usability, etc.

Advocating Agile practices, to Software Engineering teams and other stakeholders to achieve increasingly Agile

Job Brief:

This position is responsible to assist on execution of Tune Protect Group’s product strategy encompassing all customer segments and various stages of product development life cycle to support the company business objective. 

Job Responsibilities:

• Develop and articulate a clear compelling product proposition that aligns with business goals and customer needs.
• Lead market analysis to identify customer pain points, competitive landscape, and emerging trends to shape product propositions.
• Collaborate with cross-functional team to ensure that product features align with the overall proposition.
• Lead cross-functional team to ensure successful product proposition development and launch.
• Collect and analyze data on market trends, consumers behaviors and competitor activities to identify market opportunities.
• Prepare detailed presentation, summarizing marketing findings and strategic recommendation to upper management. 
• Carry out any other ad-hoc tasks as and when assigned by supervisor 

Job Requirements:

• Degree in any discipline
• Minimum 3- 5 years of experience in managerial position
• Travel Industry / Insurtech background is an advantage
• Experience in business project management
• Excellent command in written and spoken English
• Possess a ‘Solution mindset’ that focus on finding practical answer and opportunities.

Diversity & Inclusion Commitment

The Company is committed to providing equal employment to all individuals regardless of their race, colour, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status or any other characteristic protected by applicable laws. 

We try make sure everyone has a fair chance to work with us, no matter where they’re from or who they are. We believe having different kinds of people on our team makes us better and more creative. Our friendly environment is all about treating every person with respect and making sure everyone’s ideas count. We want people from all all walks of life to apply and be part of our mission to create a place where everyone is welcome and valued.

Job Brief:

Responsible for department management work.

Job Responsibilities:

• Responsible for standardization and improvement of department work flow. 
• Proper management of department fixed asset.
• Prepare daily/weekly and monthly reports and documents.
• Responsible for effective budget control.
• Responsible for basic education training and internal training for department new and existing staffs.
• Control and monitor for effective submaterial and general items purchase, usage and distribution.
• Responsible to ensure effective implementation of QMS, EMS, OSHAS, ISMS and RBA.
• Responsible for create / review quality related work flows.          
• To carry out/ conduct department process audit.            
• Ensure proper control on documentation of training records and inspectors' qualification.
• Responsible for internal QMS implementation and improvement activity.        
• To maintain effective communication with respective departments regarding QMS, consumable management and budget control.
• Ensure work area clean and tidy and adhere to company's 5S policy.         
• Plan and control for manpower headcount management.           
• Any other duties assigned by superior.              
• Plan and maintain calibration and overall jig/tool/equipment management.
• Plan and promote for department motivational activity.
• Monitoring of design change control.              
• Responsible for quality compliance implementation and improvement activity.       
• Control and manage for human and environment's safety and efficiency (OS &H).       
• Improve department 5S management.              

Job Requirements:

• Qualification : Candidate must possess at least degree in electrical/ mechanical or equivalent
• Experience : Preferably with more than 2 years experience in manufacturing environment especially in the field of quality control
• Skill : Good communication skills. Highly motivated and able to work independently
• Language : Good verbal and communication skill in English and added advantage if can converse in Japanese

Get to Know the Team

Grab Platform teams are dedicated to providing a smooth journey for our customers across the experience - right from the SuperApp to safety to integrity which all help us deliver the best experience in South East Asia.

Get to Know the Role

As a Principal Product Designer on the Platform team, you will own Product Design quality, best practice, vision and strategic initiatives across the commerce organization. If you have a user-centric approach and thrive in collaborative environments, then the Grab Design team is the place for you. You will report to Head of Design, Platform, and work onsite at the Grab Malaysia office.

The Critical Tasks You Will Perform

• Drive Product Design outcomes and set direction across teams; driving complex, strategic initiatives.
• Ensure we deliver the right solutions - addressing value, usability, feasibility and viability, and any necessary trade-offs with minimal waste, while safeguarding goals.
• Use constructive, data-driven arguments to successfully influence senior leadership.
• Lead and achieve sustained improvement and efficiency in cross-functional collaboration and alignment across the organization.
• Organize and lead collaborative workshops which generate new business opportunities.
• Work largely autonomously in leading discovery and delivery that significantly contributes towards the organisation's targets - acting as force multiplier for the organisation, helping all teams deliver better work.
• Leverage a deep understanding of user behaviour, market trends, and technology advancements to identify and pursue innovative opportunities for the business to achieve its goals.
• Perform, and lead others across a diverse portfolio of problem spaces, in designing flows and interactions for novel, complicated experiences.
• Create compelling, distinctive new visual systems and visual languages and own quality across the organisation.
• Use advanced prototyping tools and methods to create highly detailed and sophisticated prototypes.
• Lead and mentor senior designers in the craft and processes of Product Design - developing training and other mentorship tools to help others improve the design practice.

About the job

We want to fill this position with a hands-on and detailed individual who can support the needs of the business as we grow as an organization with various revenue channels and payment methods. This role focuses on Account Receivables and Regional Ikea Business Functions

Your assignment

• Financial Record-Keeping: Maintain and update financial records, including ledgers, journals, and accounts receivable, ensuring accuracy and compliance with company policies and regulations.
• Data Entry: Accurately enter financial data into accounting software and spreadsheets.
• Invoice Processing: Assist in the preparation, verification, and processing of invoices.
• Customer Payment Management:  Updating customer payments, monitor aging and follow up on payment related matters
• Reconciliation: Perform sales related reconciliation and bank reconciliation, and any required reconciliation from time to time.
• Document Management: Maintain up-to-date and organized records and files of financial documents.
• Communication: Liaise with customers, clients, and internal departments to resolve account discrepancies and issues.
• Compliance and Audits: Assist with month-end and year-end closing processes. Ensure compliance with company policies and procedures. Assist with internal and external audits as needed.

The Core Job:  

• Understand existing As-Is Processes through Observation, User Interviews, Existing SOPs/ Policies of the department concerned, and its relevant Line of Business (LOB).
• Establish a Service Level Agreement (SLA) for tasks performed by the department’s staff (Within control only), based on current practice and Bank Negara Malaysia (BNM) guidelines.
• Expand the QAQC framework to all Third Party Assistance to ensure they are following the SLA, Guidelines, and compliance.
• Prepare QAQC Checklist for the department concerned and its relevant LOB & TPA.
• Set QAQC assessment frequency and determine the number of cases to be audited per person.
• Set Key Performance Indicator (KPI), based on the total percentage (%) of QAQC assessment evaluation.
•  Perform QAQC Assessment.
• Compile the evaluated checklists and list down the findings based on the assessment, identify gaps, pitfalls, and shortcomings based on QAQC Audits, and propose solutions.
• Review the level of adherence to process and compliance among staff, escalate lapses, and monitor Composite Risk Rating (CRR) tracking to ensure compliance and implementation of solutions, with the relevant stakeholders.
• Post assessment, discuss with relevant stakeholders and review the level of adherence to process and compliance among staff, escalate lapses, and monitor Composite Risk Rating (CRR) tracking to ensure compliance and implementation of solutions.
• Validate and verify SOPs/ WIs of all processes.
• Ensure that all processes strictly follow SOPs/ WIs, in day-to-day operations.
• Inform the department HOD/ reporting manager immediately in the event of any discrepancies/ lapses in SOPs/WIs.
• Identify gaps/ pitfalls/ shortcomings of processes in terms of BNM, Legal, Compliance, Risk, HR & Admin.
• Translate these requirements into viable solutions, capable of handling documentation, workflow management, reporting & other additional regulatory requirements, and exceptions such as legal, and data analytics.



Job Requirement:

• Candidate should possess a Bachelor Degree or equivalent in All Business Field
• Preferably at least 1 year of related working experience.
• Preferably undefined specializing in Finance / Banking / Insurance or equivalent.
• Good communication skills in English,Malay language for both spoken and written
• 1 undefined positions available

We are looking for a Specialist, Account Management to be based in Miri, Sarawak. The department generally is responsible for identifying new business opportunities, promoting existing activities and ensuring fast, sustainable growth.

Responsibilities:

Responsibilities include, but are not limited to:

• Manage and expand relationships with existing restaurants and proactively identify further new business opportunities.

• Monitor accounts and identifying upsell and cross-sell opportunities

• Develop sound strategic marketing plans and ensure consistent growth for the client’s business

• Monitor each account’s performance metrics and ensure compliance with foodpanda’s operational standards function.

• Strong knowledge of all aspects of the foodpanda business model and the online food ordering market. 

Collaboration:

• Collaborate with other departments & stakeholders and provide feedback and identifying industry trends

• Account Manager will be the main point of contact in all matters relating to client’s concerns & needs

• Work with internal support functions to ensure that every deal that goes live on the platform meets quality standards - collaboration

• Collaborate with various stakeholders to ensure project delivered timely

• Collaborate  with internal departments to facilitate client need fulfillment

The Reference Data Specialist is responsible for instructions of client deliverables, coding and data input validation focusing on specific industry/category or set of categories (e.g. Beverages, Food, Health and Beauty Products). As a Reference Data Specialist at NielsenIQ, you create and deliver client outputs in a correct and timely manner. This role will support Taiwan market, therefore Traditional Chinese is mandatory. 

• Responsible for instructions of client deliverables, coding and data input validation focusing on specific industry/category or set of categories.
• Does cross coding and item-related quality checks on a daily basis
• May act as a back-up to other coders when needed; conduct physical store check to validate item-related information
• Keep track/document special instructions related to category assignment
• Plan and execute a complex daily personal workload and support to meet departmental and company schedules
• Ensure accuracy throughout the process, from validation before database setup to managing samples, and identify areas for improvement
• Answer external questions and act as a liaison with everyone from clients to stakeholders; To be able to identify, investigate and coordinate the resolution of data, process, or product related queries
• Willing to be trained to be a category expert

Your Career

As a Domain Consultant for SOC Transformation you will be the expert for our Cortex portfolio, a Next-Gen AI-powered security operations platform.  You will play a key role in defining technical solutions that secure a customer’s key business imperatives.  You evangelize our industry leading solutions in Security Intelligence and Automation, XDR, Attack Surface Management, SOAR and Incident Response that establish Palo Alto Networks as a customer’s cybersecurity partner of choice.
 

Your Impact

• Collaborate with account teams to recommend and develop customer solutions within your assigned specialization area

• Present to customers as our expert at all levels in the customer hierarchy, from practitioner to senior leadership

• As the main technical point of contact for Cortex, you will assist and collaborate to respond effectively to RFIs/RFPs.

• Lead and support customer demonstrations that showcase our unique value proposition

• Scope and lead Proof of Value (PoV) projects for prospective customers and partners based on best practices to ensure technical win in your assigned opportunities

• Drive high technical validation and PoV win rates within your assigned specialization area

• Responsible for discussing and highlighting product alignment with customer requirements and differentiation

• Architect solutions that will help our customers strengthen and simplify their security posture

• Document High-Level Design and Key Use Cases to ensure proper implementation and value realization of Palo Alto Networks Solutions

• Help our customers build and develop further their services around Cortex solutions

• Lead conversations about industry trends and emerging changes to the security landscape 

• Discuss, with credibility, competitive offers in the marketplace and position ours as the best alternative

• Position Palo Alto Networks or Partner delivered services as appropriate to ensure proper implementation and value realization of Palo Alto Networks solutions

• Initiate projects to improve individual team’s performance

• Implement organizational policies & help others adopt

• Act as a conduit for customer feedback to Product Management, Technical Marketing, competitor intelligence, and R&D to create requirements and deliver product features for our customers

The Ranger Operations Specialist is responsible for overseeing the effective management of day-to-day operations and workforce resources for Intellectʼs helpline and crisis intervention services. This role includes managing a team of helpline and crisis intervention supervisors globally, who are accountable for supervising helpline rangers on shift and delivering crisis intervention support to clients. The new hire will be in charge of manpower planning and rostering, workforce performance and service management. Their responsibilities will include tasks such as handling leave approvals, addressing workforce challenges and performance gaps, and contributing to operational policies or protocols.

• Team Management and Leadership

• Lead a team of helpline and crisis intervention supervisors, ensuring effective performance and adherence to operational standards
• Provide ongoing guidance and support to supervisors and rangers to ensure consistent, high-quality service delivery
• Develop, implement and monitor key performance indicators to assess service quality and staff performance in line with organisational goals
• Conduct Root Cause Analyses (RCA) to investigate incidents of non-compliance, unresponsiveness or other behaviour concerns, and develop actionable improvement plans
• Conduct regular monitoring of supervisors and rangersʼ performances, sharing feedback and implementing corrective actions to address gaps when necessary to uphold the highest quality standards and SLAs

• Workforce Management

• Establish and manage daily rostering of supervisors and rangers to ensure proper shift coverage for 24/7 global operations, while adhering to regional labor laws and organizational guidelines
• Oversee assignment of rangers to the appropriate platforms based on their skills, availability, and language capabilities to enable optimal resource utilisation and efficient service delivery
• Manage leave approvals and implement strategies as needed to maintain consistent service levels and quality, balancing ranger well-being with operational needs
• Monitor real-time service levels and workforce performance, making adjustments as needed to maintain operational efficiency

• Service Delivery and Crisis Support

• Ensure that helpline and crisis intervention services are provided in a timely and professional manner, meeting the needs of clients
• Act as a point of escalation for complex or high-risk crisis cases to offer strategic guidance and support, while being prepared to step in and directly manage escalated helpline calls, manager support helpline and crisis intervention requests, assessments, deployments as needed
• Oversee crisis response processes, ensuring that interventions are effective, documented and in line with organisational policies

• Operational Planning G Oversight

• Track and analyse operational and service metrics, leveraging them for data-driven insights to enable timely, informed decision-making and drive continuous improvement efforts
• Proactively identify, assess, manage and monitor operational risks to ensure continuity of the businessʼs core services
• Develop and implement business continuity plans to maintain consistent service delivery in the event of unexpected disruptions or emergencies
• Work closely with cross-functional teams to ensure coordinated efforts, including manpower planning and recruitment, aligned communications on latest updates and effective service delivery
• Provide regular reports to leadership team on operational status, challenges, and achievements

• Quality Assurance G SOP Management

• Develop, review and refine operational policies, procedures, and protocols related to helpline and crisis intervention services based on operational feedback, evolving needs and industry best practices
• Maintain and regularly update a shared repository of operational resources, including guidelines, training materials, and FAQs to ensure supervisors and rangers have the resources they need
• Ensure that all supervisors and rangers are trained on and compliant with established policies and protocols, quality standards and service level agreements
• Drive training and development roadmap for both supervisors and rangers, including technical and quality training

• Masterʼs Degree in Counselling or Clinical Psychology, with relevant local regulation and licensing qualifications as a mental health professional

• 5-7 years of professional experience in EAP consulting, clinical practice, crisis intervention or mental health consultancy, with strong background in supporting managers on people or team management challenges
• At least 3-4 years of supervisory experience, ideally in an EAP setting, helpline operations, or a similar role managing a mental health service team
• Strong leadership, communication, and interpersonal skills
• Excellent problem-solving and conflict resolution abilities, including ability to handle complex enquiries and manage issues proactively
• Proven organizational skills to manage multiple tasks and priorities effectively, and meet deadlines in a fast-paced setting
• Ability to work collaboratively with cross-functional teams
• Proficient in data monitoring and analysis, utilising tools and software used in helpline operations, and maintaining up-to-date documentation
• Ability to adapt and thrive in a dynamic, rapidly changing environment
• Familiarity with GDPR, HIPAA, or equivalent data protection standards related to mental health service delivery is a bonus
• Fluent in English and local language, both written and spoken

• Work in a diverse environment with people from over 10 countries
• Unlimited annual leaves
• Work flexibility
• Medical coverage
• Annual Wage Supplement (Bonus)
• Christmas Leave (The team takes the whole Christmas week off separate from our leave policy)
• Birthday Leave (1 day)
• Holidays off
• Quarterly mental health day off
• Mental health benefits (Premium access to our app!)
• Work-life balance and employee wellness
• Regular social events where we have non work-related fun

Job Summary:

The Customer Support Specialist is responsible for managing all inbound and outbound customer interactions across multiple channels, including phone, chat, email, and social media. This role ensures consistent, high-quality service, efficient management of high interaction volumes, and adherence to response and resolution times. The specialist will also support campaign management activities, including product promotions, service updates, and customer satisfaction surveys. Availability for customer support from 8 AM to 8 PM, Monday to Sunday, including Malaysia public holidays, is required.

Job Description:

1. Handle all inbound and outbound customer interactions across multiple channels, including phone, chat (WhatsApp, Line, etc.), email, and social media.
2. Ensure seamless and efficient communication with customers across all platforms.
3. Maintain consistency and high-quality service across all communication platforms.
4. Ensure that every customer interaction meets our quality standard.
5. Efficiently manage high volumes of customer interactions while maintaining quality and response times.
6. Maintain a maximum response time of 30 seconds for phone calls and 2 minutes for chat and email.
7. Resolve 90% of customer inquiries, problems, or complaints within the first contact.
8. Implement a clear escalation process for complex issues, ensuring resolution within 24 hours.
9. Conduct follow-up calls or messages to ensure customer satisfaction post-resolution.
10. Assist with outbound calls for product promotions, service updates, and customer satisfaction surveys.
11. Identify and segment the target audience for each campaign.
12. Integrate campaign support with our Customer Satisfaction (CSAT) and Net Promoter Score (NPS) strategy.

Job Requirement:

1. Possess a Diploma / Advanced Diploma, Bachelor’s Degree, or equivalent in any field.
2. Preferably at least 1 year of related working experience in a contact center.
3. Experience in managing live chats, emails, and inbound calls.
4. Fresh graduates and experienced applicants are welcome (entry-level will be discussed based on your previous experience).
5. Strong communication skills in email, face-to-face conversations, and messenger discussions.
6. Proficiency in English and Malay, both spoken and written; Mandarin is an added advantage.
7. Business writing skills are mandatory.
8. Good typing skills.
9. Strong logical thinking and problem-solving abilities.
10. Ability to work independently in a fast-paced environment.
11. Effective multitasking, prioritization, and time management skills.
12. Demonstrate teamwork consistently.
13. Positive attitude and eagerness to learn.
14. Fast learner with the ability to adapt to changes.
15. Good team player.
16. Willingness to work on a 24/7 shift basis, 5 days a week.

R&D Development Specialist lead projects up to process build/implementation and they are important knowledge holders in their field. The specialist is consulted by other R&D members for NPD projects and by other JDE employees in case of operational issues. Product specialists are responsible for the development and exploitation of JDE's proprietary knowledge, and may require to build the network with external experts and suppliers.

The specialist combines project management skills with a understanding of his/her field of expertise. The specialist integrates technological knowledge and business relevance, balancing new technological opportunities with operational consequences to ensure creation of viable new opportunities for JDE.

Specialists have a hands-on approach, executing pilot plant, plant trial and tasting work for their own projects or to support others as well as providing thought leadership and applying their academic knowledge to JDE.

Specialist roles sit within all categories and functions within R&D: e.g. Category Product/Process and Packaging, Application Centres, Science & Technology, Quality and Food Safety, SARA, Consumer Inspired Innovation.
Junior level of recognition within JDE R&D.

Responsibilities:

• Leads max 1. C/D innovation project, and/or supports other innovation / Productivity / Process Development /Packaging/Sustainability/Compliance projects. Supports planning and set-up for several R&D projects, sometimes as project leader
• Execute and/or support R&D projects with the aim to deliver new knowledge, skills and production capabilities that are essential for NPD / Productivity / Process Development /Packaging/Sustainability/Compliance aligned with line manager. Contributes to current projects as R&D team member
• Tasks include (but not limited to): defining and leading pilot/plant trials, collecting experimental data, writing technical reports and SOPs, developing prototypes, completing sensory, chemical, physical and analytical assessments of product, issuing technical drawings, material selection, defining packaging functional specification & finished goods specifications including pallet configuration & container loading configurations, carry out artwork and labelling vetting process, complete specification [ from write, review to approval] end to end quality excellence assurance.
• Contribute to global network: Internal reports, K-briefs, Books of Knowledge, IDF, competitor surveillances
• Reporting & presentation of findings within R&D and project teams.
• May operate or maintain simple pilot plant equipment according to SOP, and assist in the training of others in said equipment
• Responsible for the delivery of JDE Commitment within the region.

We are looking for a Field Sales Specialist to be based in Sarawak, Malaysia who is able to convince the best restaurants in Malaysia to join foodpanda. This role will be reporting to the Lead, Field Sales, in the Commercial department. 
 

Responsibilities

• Field Sales Specialist at foodpanda are responsible for driving B2B sales, seek and secure a new partnership with vendors.
• Passionate and should have a keen interest in the food and beverage industry with a desire to sign up the best local and international vendors.
• Be the local market expert: You know the best restaurant & shops in Malaysia and always able to provide recommendations.
• Gather both restaurant and shops feedback, monitor competitor activity and provide recommendations for improvements to management.
• Be the brand ambassador: Conduct cold calls and walk-ins, schedule in person meetings and sell foodpanda service to potential vendors which include tiptop shops and restaurants in Malaysia.
• Exceed sales targets & performance-based goals while working independently.
• At the same time, ventured to become part of our international network and high skilled team.
• You have the chance to gain an inside perspective of our fast-growing business by being responsible for the business from day one.
• Manage a portfolio of vendors which includes restaurant & shops accounts and exceed goals for account retention, development, and maintenance.

Job Summary:

As a Customer Care Specialist, you will play a central role in managing inquiries and resolving issues for both customers and partners across multiple communication channels, including voice calls, email, online chat, and case management systems. Reporting to the Customer Service Team Leader, you’ll be responsible for delivering exceptional service and ensuring a positive experience for all users. This role requires strong communication skills, problem-solving abilities, and a proactive approach to managing escalations and service recovery cases, all while meeting key performance metrics and contributing to the team’s success.

Job Description:

1. Serve as the main point of contact for customers and partners, handling inquiries and providing support via voice, email, online chat, and case management systems.

2. Set realistic expectations and resolve issues related to orders, payments, and app-related inquiries to ensure a positive experience.

3. Respond to inquiries on social media platforms, addressing questions about services, promotions, and support options through native channels or CRM tools.

4. Handle escalations, service recovery cases, and manager callbacks via email to ensure timely and satisfactory resolutions.

5. Strive for First Contact Resolution (FCR) according to standard operating procedures; follow up through callbacks, emails, or social media as needed when FCR is not achieved.

6. Monitor and manage escalation queues and backlogs, focusing on areas such as bookings, payments, and account-related inquiries.

7. Update case details accurately in relevant systems, including CRM and internal documentation tools.

8. Meet and exceed Key Performance Indicators (KPIs), such as average handling time, FCR rate, response time, and customer satisfaction score.

9. Document case details thoroughly in the Customer Relationship Management (CRM) system.

10. Provide clear and accurate information to customers and external partners as needed.

11. Effectively resolve issues related to order fulfillment, payment disputes, and app functionality.

12. Contribute to refining and improving dispute resolution processes.

13. Communicate professionally and clearly with both users and stakeholders.

14. Support the Team Leader in monitoring real-time performance and take proactive action as necessary.

15. Take on additional responsibilities and support ad-hoc projects as assigned by the Team Leader or Management.

16. Foster strong collaboration with team members to maintain a positive work environment.

17. Participate in ad-hoc projects or campaigns as needed to support business objectives.

18. Perform any other duties as assigned by Management.

Job Requirement:

1. Diploma/Advanced Diploma, Bachelor’s Degree, or equivalent in any field.

2. Preferably an Executive with experience in Customer Service or a similar role.

3. Minimum of 1 year of relevant experience in a contact center setting is preferred.

4. Experience managing live chats, emails, and inbound calls.

5. Open to both fresh graduates and experienced candidates, with entry level based on prior experience.

6. Strong communication skills across email, face-to-face interactions, and messaging platforms.

7. Proficiency in English and Malay, both spoken and written. Mandarin is an added advantage.

8. Strong business writing skills.

9. Proficient typing skills.

10. Excellent logical thinking and problem-solving abilities.

11. Ability to work independently and thrive in a fast-paced environment.

12. Positive attitude, team-oriented, and eager to learn.

13. Quick learner with the ability to adapt to changes.

14. Skilled in multitasking, prioritization, and time management.

15. Demonstrates strong teamwork and collaboration at all times.

16. Willingness to work on a rotating (24/7) shift, 5 days a week.

Overview: We're seeking a proactive and independent Panel Support Specialist to oversee the seamless interaction with our TV and Digital panel members. This role involves managing a variety of tasks, including troubleshooting app/ software challenges faced by panel members, reporting issues to the relevant stakeholders and follow-up per case, conducting re-training sessions as needed to vendors/ members when needed. Additionally, you'll be supporting in panel communications to run campaigns and boost engagement with panel members.

Responsibilities: 

• Effectively address queries and concerns from panel members through email and other communication channels. Provide timely and accurate responses, maintaining a high standard of customer service and experience.
• Troubleshoot and address issues reported by panel members (i.e. TV and Digital panels and Content Insights panels)
• Conduct panel member database maintenance and quality control validations from time to time to ensure
• Provide support to Panel Communication Specialist, write and edit high-quality content for various communication channels, including monthly newsletters, weekly bulletins, web member portal updates, email campaigns, and other ad-hoc materials. Ensure content is engaging, informative, and tailored to the preferences of our panel members.
• Perform detailed data checks and reporting, highlighting any discrepancies or potential issues
• Support in managing database of household, individual and technical information
• Support in market research fieldwork to collect media consumption and annual updates on social demographic information from panel members
• Proactively engage and manage technicians/part-timers to ensure operation runs smoothly
• Comfortable collaborating remotely with fellow team members and with cross-functional teams within the organization, such as market researchers, data processing, and technical teams, to gather insights and information required

Job Summary:

The Customer Support Specialist is responsible for managing all inbound and outbound customer interactions across multiple channels, including phone, chat, email, and social media. This role ensures consistent, high-quality service, efficient management of high interaction volumes, and adherence to response and resolution times. The specialist will also support campaign management activities, including product promotions, service updates, and customer satisfaction surveys. Availability for customer support from 8AM to 5PM / 9AM to 6PM / 10AM to 7PM / 11am to 8PM, Monday to Sunday, including Malaysia public holidays, is required.

Job Description:

1. Handle all inbound and outbound customer interactions across multiple channels, including phone, chat (WhatsApp, Line, etc.), email, and social media.
2. Ensure seamless and efficient communication with customers across all platforms.
3. Maintain consistency and high-quality service across all communication platforms.
4. Ensure that every customer interaction meets our quality standard.
5. Efficiently manage high volumes of customer interactions while maintaining quality and response times.
6. Maintain a maximum response time of 30 seconds for phone calls and 2 minutes for chat and email.
7. Resolve 90% of customer inquiries, problems, or complaints within the first contact.
8. Implement a clear escalation process for complex issues, ensuring resolution within 24 hours.
9. Conduct follow-up calls or messages to ensure customer satisfaction post-resolution.
10. Assist with outbound calls for product promotions, service updates, and customer satisfaction surveys.
11. Identify and segment the target audience for each campaign.
12. Integrate campaign support with our Customer Satisfaction (CSAT) and Net Promoter Score (NPS) strategy.

Job Requirement:

1. Possess a Diploma / Advanced Diploma, Bachelor’s Degree, or equivalent in any field.
2. Preferably at least 1 year of related working experience in a contact center.
3. Experience in managing live chats, emails, and inbound calls.
4. Fresh graduates and experienced applicants are welcome (entry-level will be discussed based on your previous experience).
5. Strong communication skills in email, face-to-face conversations, and messenger discussions.
6. Proficiency in Thai and English, both spoken and written; proficiency in Mandarin is an added advantage.
7. Business writing skills are mandatory.
8. Good typing skills.
9. Strong logical thinking and problem-solving abilities.
10. Ability to work independently in a fast-paced environment.
11. Effective multitasking, prioritization, and time management skills.
12. Demonstrate teamwork consistently.
13. Positive attitude and eagerness to learn.
14. Fast learner with the ability to adapt to changes.
15. Good team player.
16. Willingness to work on a 24/7 shift basis, 5 days a week.

The Reference Data Specialist is responsible for instructions of client deliverables, coding and data input validation focusing on specific industry/category or set of categories (e.g. Beverages, Food, Health and Beauty Products). As a Reference Data Specialist at NielsenIQ, you create and deliver client outputs in a correct and timely manner. This role will support Taiwan market, therefore Traditional Chinese is mandatory. 

• Responsible for instructions of client deliverables, coding and data input validation focusing on specific industry/category or set of categories.
• Does cross coding and item-related quality checks on a daily basis
• May act as a back-up to other coders when needed; conduct physical store check to validate item-related information
• Keep track/document special instructions related to category assignment
• Plan and execute a complex daily personal workload and support to meet departmental and company schedules
• Ensure accuracy throughout the process, from validation before database setup to managing samples, and identify areas for improvement
• Answer external questions and act as a liaison with everyone from clients to stakeholders; To be able to identify, investigate and coordinate the resolution of data, process, or product related queries
• Willing to be trained to be a category expert

ABOUT US:

PolicyStreet is a leading InsurTech group, specialising in innovative digital insurance solutions for businesses and consumers in Southeast Asia and Australia. With a network of over 40 providers, we offer a comprehensive range of products, including embedded insurance, customised employee benefits, financial advisory, and digital solutions – making insurance straightforward, for everyone. Through our regional group of companies, we serve more than 5 million customers with over US$ 10 billion in sum insured.

WHAT YOU’LL DO:

• Conducting market research and customer analysis to identify customer needs and preferences.
• Collaborating with product development teams to develop new products or enhance existing products based on customer feedback and market trends.
• Developing a unique value proposition for the product, including messaging, pricing, and positioning.
• Creating marketing and sales collateral that communicates the value of the product to target customers.
• Work with the sales teams to train them on the product's features, benefits, and value proposition 
• Monitoring and analysing product performance to identify areas for improvement and to ensure that the product's value proposition remains relevant and compelling over time. 
• Develop and maintain strong relationships with key insurers and brokers to enhance collaboration and product innovation.

WHAT WE EXPECT OF YOU:

• Well versed with the insurance industry
• Strong writing, negotiation, and communication skills
• Results driven with a keen analytical ability to turn insights into action
• Highly motivated with a sense of urgency and willingness to adjust in a fast-paced, team environment
• Ability to multitask, prioritise and problem solve with excellent time management skills
• Creative self-starter and quick learner with a can-do attitude
• Can work independently, self-reliant, and self-motivated

PERKS YOU’LL GET TO ENJOY WHILE WORKING HERE!

• Medical and Life insurance.
• A wide range of health benefits - including optical, dental, and physiotherapy.
• Opportunities for continuous and rapid growth as well as skills enhancement.
• Collaboration with a talented and youthful team that makes the work and learning a lot more fulfilling and fun.
• And a well stocked pantry!

Join Our Team in Shaping the Future of Insurance

As a homegrown startup that seeks to innovate how we use and think of insurance, we value teammates who think big, challenge the old ways, and take extreme ownership.

In PolicyStreet, we aim to do better, to serve people better. We are committed to pushing boundaries of innovation and to develop Purposeful and Simple insurance solutions for businesses and consumers, narrowing the protection gap and improving financial inclusivity in the region.

If you are driven to make change, keen to be at the forefront of insurance innovation, and grow with a team of talented and motivated people, we’d be just as excited to get to know you too!

Find out more about us via our website at www.policystreet.com.

At PolicyStreet, we uphold the principles of equal opportunity and embrace diversity. We are committed to a workplace free from discrimination based on race, religion, colour, gender, sexual orientation, age, marital status, veteran status, or disability status.