Total 457 customer service job vacancies in federal territory of kuala lumpur

We are looking for a dedicated and experienced online customer service representative to join our dynamic team. As an Online Customer Service Representative, you will be responsible for providing exceptional service to our customers through a variety of online channels. 

Responsibilities:

• To complete daily duty on time.
• To provide and support customer service.
• To handle all online enquiries promptly, accurately and professionally.
• Ensuring high quality solutions are delivered on time to customer.
• Responsible to consult customer's negative emotions and handle customer complaint.
• Responsible for the interact in social media. 

Requirements: 

• Possessed a minimum of SPM qualification. 
• Fresh graduates are welcome too 
• Computer literate and proficient in Microsoft Office. 
• Experience in online customer service or complaint handling is preferred 
• Required languages in English and Mandarin 
• Fast learner, strong communication, interpersonal skills, motivated, positive attitude, willing to work in team 
• Must be able to work on shift or night shift, including weekends and Public Holidays. 
• Ability to coordinate and adapt; experience in after sales service is preferred 
• Responsible and able to work without supervision when necessary.

Perks & Benefits 

• Allowance
• Nearby public transport
• Central location
• Casual dress code

Summary:

As a Customer Service Representative, you will be responsible for providing support to our clients. The support will be in various channels such as phone calls, email, and chat. You are expected to provide the best-in-class customer service and ensure the customers are fully satisfied.

Your Missions:  

• Communicate and explain basic information to the customer  
• Overcome concerns, resolving customer concerns through active listening, empathy, professionalism, and problem solving
• Interacts with customers via telephone, live chat and email to assist with a variety of customer inquiries and issues
• Provide excellent support experience to customers via all relevant communication channels.
• Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified
• Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards
• Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
• Build sustainable relationships and engage customers by taking the extra mile Translation of various documents and handling client complaints
• Supporting team and management in any tasks which may require assistance  
  
  
  Our Requirements:

• Native Chinesee with excellent verbal and written communication skills in English.
• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field, preferably Finance and Economics related / Corporate Administration,
• Corporate Governance, Law, etc. However, fresh graduates with strong job relations are encouraged to apply.
• Possess strong time management skills and is motivated to exceed expectations.
• Ability to multi-task and use the information provided by customers to tailor responses and actions to meet specific needs.
• Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good email/chat/phone etiquette (pace, tone, voice quality, grammar, and articulation).
• Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones.

Perks & Benefits

• Comprehensive Staff benefit (EPF, Socso, EIS, etc.)
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport (KLCC)
• Central location
• Free snacks / Happy hours
• Regular team activities
• Personal development opportunities

Responsibilities:

• Providing excellent customer service to walk-in and call-in customers.
• Attending to member and customer’s enquiries, feedback and requests.
• Using in-store interactive tools and product promotions to drive sales.
• Ensuring that visual merchandising standards are always adhered to.
• Handling sales and membership transactions over the counter.
• Proactively following-up on customers’ enquiries, feedback and requests.
• Keeping regular engagement with customers and update them with promotions and new products launches and to maintain good relationship.
• Performing daily stock take to ensure physical inventory and system record tallies.
• With basic beauty background and knowledge is added value.

Qualifications:

• Minimum SPM Level
• Presentable and positive attitude
• Pleasant, outgoing and sociable personality with good interpersonal and customer service skill
• Minimum 1 year of relevant working experience
• Able to communicate effectively in English, Malay and Mandarin (To liaise with Mandarin speaking members and customers)
• Computer literate
• On a rotational scheduled basis
• Able to perform shift duty including weekends & willing to work retail hours
• MRT station is within walking distance from company

Perks & Benefits

• Incentive and bonus
• Nearby public transport
• Central location
• Medical insurance
• Annual leave
• Sick Leave
• Personal development opportunities

AAA Greencell International Group 總部位於馬來西亞吉隆坡，是向大眾倡議細胞醫學的先驅，過去 10 年來一直如此。在創辦人 Carl 張教授的領導下，該公司提供改善細胞健康和保健的先進產品，其中包括保健設備、食品補充劑、皮膚護理和家庭護理產品。 10年來，我們的業務已涵蓋10多個國家，目前在新加坡、印尼、泰國等國家設立了辦事處，以便更好地服務我們的經銷商和客戶。

目前，我們不斷發展的公司正在尋求聘請一名客戶服務主管，他將負責以下工作：

職責：

• 與營運總監和人力資源經理合作，制定和推動組織願景、營運策略和招募水平

• 解決引起您注意的客戶投訴

• 制定政策、程序並監督客戶服務流程

• 根據客戶對產品和服務的回饋進行調查並撰寫報告

• 確保合規性符合業務法規，並在必要時採取適當的行動

• 分析內部營運並確定流程改善的領域

• 透過電子郵件、社群媒體和電信回覆客戶信件

• 向客戶傳遞廣泛的產品訊息

• 管理訂單、庫存並確保及時交貨

• 當需要高階解決方案時，重新路由客戶請求或致電相關 PIC 或部門

• 建立客戶記錄歸檔系統，包括聯絡資訊、購買和帳單。

• 與主要客戶、客戶、合作夥伴和利害關係人建立並維持信任關係

要求：

• 一年或多年擔任行政領導職務的經驗

• 優秀的領導能力、堅定的決心和個人誠信 • 了解 CRM 系統將是一個優勢

• 良好的人際溝通、書面和口頭溝通技巧

• 能夠帶領團隊推廣卓越的客戶服務

• 能夠快速診斷問題並預見潛在問題

• 制定客戶服務流程的政策和程序

• 擁有優秀的產品知識以增強客戶支援

• 與客戶進行品質保證調查並提供回饋

• 國際商業經驗

Title: Customer Care Specialist

Company: Britishpedia Media Group Sdn. Bhd.

Employment Type: Full-time

Basic Salary: RM 2300 - RM 2800

Location: Kuala Lumpur

About the Company:

At Britishpedia Media Group (BPH), we're more than just a publishing house – we're storytellers. Founded in 2013, we specialize in sharing inspiring life stories of successful individuals across Europe. Now expanding into Malaysia and Singapore, with plans for further growth in Asia, we offer a dynamic work environment with ample opportunities for career advancement.

Join Our Team as a Customer Care Specialist:

Embark on an exciting journey to connect with successful personalities. As a Customer Care Specialist, you'll play a crucial role in prioritizing customer satisfaction. Actively listen to their needs, resolve issues promptly, and build strong relationships. If you're a team player with excellent relationship skills, you have the spirit to join us.

Responsibilities:

- Respond promptly to customer inquiries via various communication channels.

- Follow up on inquiries and provide outstanding service through phone, email, and chat.

- Send reminders for payment follow-ups and ensure timely resolution.

- Review biographies completed by editors before client submission.

- Attend to government/authorities' requests and director/GM inquiries.

- Perform other administrative duties as assigned.

Requirements:

1. SPM/O-Level, Diploma, or Degree in any field.

2. 1-2 years of relevant work experience.

3. Proficiency and fluency in English and BM. Fluency in Indonesian language will be added advantage

4. Excellent verbal communication skills.

5. Clear and confident phone manner.

6. Customer-centric mindset.

7. Willingness to embrace challenges and take responsibility.

8. Positive attitude, adaptability, and problem-solving skills.

Join our team and be part of an inspiring journey at Britishpedia Media Group. Apply now! You can also email your resume to paul.loh@britishpediamedia.com or contact Mr.Paul @ 012 - 678 8542

Benefits:

- Career advancement opportunities.

- Positive work environment.

- Proper guidance and training provided.

Title: Customer Care Specialist

Company: Britishpedia Media Group Sdn. Bhd.

Employment Type: Full-time

Basic Salary: RM 2300 - RM 2800

Location: Kuala Lumpur

About the Company:

At Britishpedia Media Group (BPH), we're more than just a publishing house – we're storytellers. Founded in 2013, we specialize in sharing inspiring life stories of successful individuals across Europe. Now expanding into Malaysia and Singapore, with plans for further growth in Asia, we offer a dynamic work environment with ample opportunities for career advancement.

Join Our Team as a Customer Care Specialist:

Embark on an exciting journey to connect with successful personalities. As a Customer Care Specialist, you'll play a crucial role in prioritizing customer satisfaction. Actively listen to their needs, resolve issues promptly, and build strong relationships. If you're a team player with excellent relationship skills, you have the spirit to join us.

Responsibilities:

- Respond promptly to customer inquiries via various communication channels.

- Follow up on inquiries and provide outstanding service through phone, email, and chat.

- Send reminders for payment follow-ups and ensure timely resolution.

- Review biographies completed by editors before client submission.

- Attend to government/authorities' requests and director/GM inquiries.

- Perform other administrative duties as assigned.

Requirements:

1. SPM/O-Level, Diploma, or Degree in any field.

2. 1-2 years of relevant work experience.

3. Proficiency and fluency in English and BM. Fluency in Indonesian language will be added advantage

4. Excellent verbal communication skills.

5. Clear and confident phone manner.

6. Customer-centric mindset.

7. Willingness to embrace challenges and take responsibility.

8. Positive attitude, adaptability, and problem-solving skills.

Join our team and be part of an inspiring journey at Britishpedia Media Group. Apply now! You can also email your resume to paul.loh@britishpediamedia.com or contact Mr.Paul @ 012 - 678 8542

Benefits:

- Career advancement opportunities.

- Positive work environment.

- Proper guidance and training provided.

Job Responsibilities:

• Attending general inquiries, complaints, comments, and feedback from customers via live chat, phone, and email
• Provide accurate information and assistance in a professional matter to customers.
• Respond to all customers’ requests in an accurate and timely manner.
• Document call center processes and FAQs, and work on continuous process improvement.
• Manage feedback or complaints and liaise with backend support to resolve issues
• Tracking and documenting customer data and service issues
• Exceed customers’ expectations in terms of customer service and accurate information
• Work in a team to achieve the required KPI elements

Job Requirements:

• Must possess at least a Certificate, Diploma, or Bachelor's degree in any field (Fresh graduates are encouraged to apply)
• Able to work in the morning shift. 
• Good listening, interpersonal, organizational skills & customer service orientation
• Adaptability, initiative & stress tolerance
• Attention to detail and accuracy
• Possess a service-oriented mindset with excellent telephone etiquette
• Good verbal and written communication in Bahasa Melayu/ English
• Motivated, driven, and energetic work ethic
• Strength in communication and competence in consulting and giving accurate directions to customers.
• Positive and serving attitude, professionalism, patience, friendliness, and engagement toward customers

Perks & Benefits

• Medical subsidy 
• Monthly call incentive 
• Annual Performance Bonus 
• Monthly attendance incentive RM200

Responsibilities:

• Develop trust relationships with a portfolio of major clients.
• Acquire a thorough understanding of key customer needs and requirements.
• Expand the relationships by continuously proposing solutions that meet their objectives.
• Ensure the correct products and services are delivered to customers in a timely manner.
• Serve as the link of communication between key customers and internal teams.
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
• Play an integral part in generating new sales that will turn into long-lasting relationships.
• Prepare regular progress reports and forecasts to internal and external stakeholders using key account metrics.

Requirements:

• Proven experience as key account position.
• Familarity in marketing/event and providing solutions based on market demand.
• Excellent communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels.
• Good organizational skills.
• Proficient in problem-solving and negotiation.
• Possess own transport.
• Possess at least a Bachelor's Degree in Marketing, Event or relevant field.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Regular team activities
• Personal development opportunities

Title: Customer Care Specialist

Company: Britishpedia Media Group Sdn. Bhd.

Employment Type: Full-time

Basic Salary: RM 2300 - RM 2800

Location: Kuala Lumpur

About the Company:

At Britishpedia Media Group (BPH), we're more than just a publishing house – we're storytellers. Founded in 2013, we specialize in sharing inspiring life stories of successful individuals across Europe. Now expanding into Malaysia and Singapore, with plans for further growth in Asia, we offer a dynamic work environment with ample opportunities for career advancement.

Join Our Team as a Customer Care Specialist:

Embark on an exciting journey to connect with successful personalities. As a Customer Care Specialist, you'll play a crucial role in prioritizing customer satisfaction. Actively listen to their needs, resolve issues promptly, and build strong relationships. If you're a team player with excellent relationship skills, you have the spirit to join us.

Responsibilities:

- Respond promptly to customer inquiries via various communication channels.

- Follow up on inquiries and provide outstanding service through phone, email, and chat.

- Send reminders for payment follow-ups and ensure timely resolution.

- Review biographies completed by editors before client submission.

- Attend to government/authorities' requests and director/GM inquiries.

- Perform other administrative duties as assigned.

Requirements:

1. SPM/O-Level, Diploma, or Degree in any field.

2. 1-2 years of relevant work experience.

3. Proficiency and fluency in English and BM. Fluency in Indonesian language will be added advantage

4. Excellent verbal communication skills.

5. Clear and confident phone manner.

6. Customer-centric mindset.

7. Willingness to embrace challenges and take responsibility.

8. Positive attitude, adaptability, and problem-solving skills.

Join our team and be part of an inspiring journey at Britishpedia Media Group. Apply now! You can also email your resume to paul.loh@britishpediamedia.com or contact Mr.Paul @ 012 - 678 8542

Benefits:

- Career advancement opportunities.

- Positive work environment.

- Proper guidance and training provided.

Summary:

As a Customer Service Representative, you will be responsible for providing support to our clients. The support will be in various channels such as phone calls, email, and chat. You are expected to provide the best-in-class customer service and ensure the customers are fully satisfied.

Your Missions:  

• Communicate and explain basic information to the customer  
• Overcome concerns, resolving customer concerns through active listening, empathy, professionalism, and problem solving
• Interacts with customers via telephone, live chat and email to assist with a variety of customer inquiries and issues
• Provide excellent support experience to customers via all relevant communication channels.
• Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified
• Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards
• Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
• Build sustainable relationships and engage customers by taking the extra mile Translation of various documents and handling client complaints
• Supporting team and management in any tasks which may require assistance  
  
  
  Our Requirements:

• Native Chinesee with excellent verbal and written communication skills in English.
• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field, preferably Finance and Economics related / Corporate Administration,
• Corporate Governance, Law, etc. However, fresh graduates with strong job relations are encouraged to apply.
• Possess strong time management skills and is motivated to exceed expectations.
• Ability to multi-task and use the information provided by customers to tailor responses and actions to meet specific needs.
• Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good email/chat/phone etiquette (pace, tone, voice quality, grammar, and articulation).
• Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones.

Perks & Benefits

• Comprehensive Staff benefit (EPF, Socso, EIS, etc.)
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport (KLCC)
• Central location
• Free snacks / Happy hours
• Regular team activities
• Personal development opportunities

Responsibilities:

• Develop trust relationships with a portfolio of major clients.
• Acquire a thorough understanding of key customer needs and requirements.
• Expand the relationships by continuously proposing solutions that meet their objectives.
• Ensure the correct products and services are delivered to customers in a timely manner.
• Serve as the link of communication between key customers and internal teams.
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
• Play an integral part in generating new sales that will turn into long-lasting relationships.
• Prepare regular progress reports and forecasts to internal and external stakeholders using key account metrics.

Requirements:

• Proven experience as key account position.
• Familarity in marketing/event and providing solutions based on market demand.
• Excellent communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels.
• Good organizational skills.
• Proficient in problem-solving and negotiation.
• Possess own transport.
• Possess at least a Bachelor's Degree in Marketing, Event or relevant field.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Regular team activities
• Personal development opportunities

我們正在尋找一位敬業且經驗豐富的線上客戶服務代表加入我們充滿活力的團隊。作為線上客戶服務代表，您將負責透過各種線上管道為我們的客戶提供卓越的服務。

職責：

• 能夠按時完成日常值班工作。
• 提供和支援客戶服務。
• 及時、準確、專業地處理所有線上查詢。
• 確保按時向客戶交付高品質的解決方案。
• 負責諮詢客戶負面情緒並處理客戶投訴。
• 負責社群媒體互動。

要求：

• 至少擁有 SPM 資格。
• 也歡迎應屆畢業生
• 具備電腦知識並精通 Microsoft Office。
• 有線上客服或投訴處理經驗者優先
• 所需語言為英語和普通話
• 學習速度快，溝通能力強，人際溝通能力強，積極主動，態度積極，願意團隊合作
• 必須能夠輪班或夜班工作，包括週末和公共假期。
• 協調能力和適應能力；有售後服務經驗者優先
• 有責任感，必要時能夠在沒有監督的情況下工作。

津貼和福利

• 津貼
• 附近的公共交通
• 中心位置
• 休閒著裝要求

年轻人！谁说做客服就一定单调乏味？欢迎加入 Ample Couture (AC) 成为时尚服务的一员！

客服助理招募中！！我们是一家经验丰富的服装与美妆公司，一直致力于打造最具前瞻性的时尚服务。

在 AC 工作的四大好处：

1. 自由的工作模式，星巴克、公司、还是在家？一周五天的工作地点，你选择！

2. 不间断的成长，我们经常提供培训，在2023年我们就至少提供了12次的培训！

3. 年轻又有活力的团队，平常放工后还喜欢一起去吹水吃饭，办公室政治？sorry，这里没有！平均年龄才27岁的团队，来玩吧！

4. 付出得到肯定的机制，我们有 Goal 和 Reward 的机制。入职就说明做到什么可以得到什么，再也不用等年尾看老板心情来分配花红！连老板的脸色都不用看，看成绩就好！

当然，我们还提供许多不同的福利。比如 company trip、annual dinner、花红、员工折扣、内部创业等等的机会。写完就太长了，期待有机会慢慢跟你一一分享！

如果上面的内容都是你想要的，那我们的需求其实也很简单。作为客服助理，你最重要是做好三件事而已：

1. 热情地处理顾客的疑问，提供专业的服务，确保问题圆满解决。

2. 协助直播主完成直播，实时回复直播间顾客的疑问。

3. 协助团队完成日常运营工作，保持客户满意度和公司形象。

如果你满足以下条件，就可以试着申请咯！

年龄：18-30岁

能用中文流利书写沟通

具有良好的服务意识

能够接受早晚班(轮班制)

有无经验者都欢迎加入

申请后会发生什么事？

我们会邀请符合资格的你出席一场 online 的工作讲解会，让你进一步了解这份工作的内容和认识我们的公司。我们最希望的是双方都对彼此有基本的认识才进行 1 对 1 面试。确保你最大化使用你的时间！

鼓励你，只要你对时尚服务有一点兴趣，就可以尝试按下 “Quick Apply” 的按钮了！毕竟这么好玩又有趣的公司错过了就可惜了，试试也不会少块肉，来吧！

我们期待你的加入，一起开启潮流时尚的客服旅程！

From:

你未来 5 年的合作伙伴

Ample Couture上

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Open culture
• Personal development opportunities

年輕人！誰說做客服就一定單調無聊？歡迎加入Ample Couture (AC) 成為時尚服務的一員！

客服助理招募中！ ！我們是一家經驗豐富的服飾與美妝公司，一直致力於打造最具前瞻性的時尚服務。

在AC 工作的四大好處：

1. 自由的工作模式，星巴克、公司、還是在家？一週五天的工作地點，你選擇！

2. 不間斷的成長，我們經常提供培訓，在2023年我們就至少提供了12次的培訓！

3. 年輕又有活力的團隊，平常放工後還喜歡一起去吹水吃飯，辦公室政治？ sorry，這裡沒有！平均年齡才27歲的團隊，來玩吧！

4. 付出得到肯定的機制，我們有Goal 和Reward 的機制。入職就說明做到什麼可以得到什麼，再也不用等年尾看老闆心情來分配花紅！連老闆的臉色都不用看，看成績就好！

當然，我們也提供許多不同的福利。例如company trip、annual dinner、花紅、員工折扣、內部創業等等的機會。寫完就太長了，期待有機會慢慢跟你一一分享！

如果上面的內容都是你想要的，那我們的需求其實也很簡單。身為客服助理，你最重要是做好三件事而已：

1. 熱情地處理顧客的疑問，提供專業的服務，確保問題圓滿解決。

2. 協助直播主完成直播，即時回覆直播間顧客的疑問。

3. 協助團隊完成日常營運工作，維持顧客滿意度和公司形象。

如果你符合以下條件，就可以試著申請咯！

年齡：18-30歲

能用中文流利書寫溝通

具有良好的服務意識

能夠接受早晚班(輪班制)

有無經驗者都歡迎加入

申請後會發生什麼事？

我們會邀請符合資格的你出席一場online 的工作講解會，讓你進一步了解這份工作的內容和認識我們的公司。我們最希望的是雙方都對彼此有基本的認識才進行1 對1 面試。確保你最大化使用你的時間！

鼓勵你，只要你對時尚服務有一點興趣，就可以嘗試按下「 Quick Apply 」 的按鈕了！畢竟這麼好玩又有趣的公司錯過了就可惜了，試試看也不會少塊肉，來吧！

我們期待你的加入，一起開啟潮流時尚的客服旅程！

From:

你未來5 年的合作夥伴

在 Ample Couture上

津貼和福利

• 員工股權
• 佣金和獎金
• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 休閒著裝要求
• 免費小吃/歡樂時光
• 定期團隊活動
• 開放文化
• 個人發展機會

職責：

• 為上門和致電的客戶提供優質的客戶服務。
• 處理會員和客戶的詢問、回饋和要求。
• 使用店內互動工具和產品促銷來推動銷售。
• 確保始終遵守視覺行銷標準。
• 在櫃檯處理銷售和會員交易。
• 積極跟進客戶的詢問、回饋和要求。
• 與客戶保持定期接觸，向他們提供促銷和新產品發布的最新信息，並保持良好的關係。
• 執行每日盤點以確保實際庫存和系統記錄盤點。
• 擁有基本的美容背景和知識是增值的。

資格：

• 最低 SPM 水平
• 得體且積極的態度
• 個性開朗、外向、善於交際，具有良好的人際互動與客戶服務能力
• 至少 1 年相關工作經驗
• 能夠用英語、馬來語和華語進行有效溝通（與講華語的會員和客戶聯絡）
• 電腦知識
• 按計劃輪換
• 能夠執行輪班工作，包括週末並願意在零售時間工作
• 地鐵站距離公司僅幾步之遙

津貼和福利

• 激勵和獎金
• 附近的公共交通
• 中心位置
• 醫療保險
• 年假
• 病假
• 個人發展機會