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Jobs in Singapore   »   Jobs in Petaling Jaya   »   Information Technology jobs   »   IT Service Desk Executive - 6 months

IT Service Desk Executive - 6 months

Petaling Jaya, Selangor, MY

At Konica Minolta, our Mission is to be the ideal business partner of choice in Office Business and IT Services solutions. Through collaboration between our colleagues, partners and customers, we strive to enrich the society through constant innovation and development of solution driven tools.

Job Brief:

Responsible in providing first level support through taking calls and handling the resulting incidents or service requests using the incident management and request fulfillment processes. Escalating incidents that are unable to resolve at first level to IT engineer for second level support and track the incidents until closure.

Job Responsibilities:

  • Create and manage users' expectations and provide escalation process procedures.
  • Provide accurate and timely information to management on the performance measurement, quality assurance, and users satisfaction level.
  • Respond to requests for technical assistance via phone, emails and in person.
  • Provide first level contact and convey resolutions to users' issues such as password reset and change of details.
  • Working with users to identify computer problems and advising on the solution.
  • Properly escalate unresolved queries to the next level of support.
  • Follow up on outstanding requests and ensure timely resolution.
  • Log all help -desk interactions and activities.
  • Prepare activity reports and inform management of recurring problems.
  • Making arrangements to call out field engineer to visit the users if they are unable to fix the problem
  • Ensure all helpdesk tickets are closed within SLA set.
  • Performs any other related duties as and when directed by superior.

Job Requirements:

  • Candidate should possess a Diploma / Advanced Diploma, Bachelor Degree, Master's Degree or equivalent in Computer Science / Information Technology
  • Preferably at least 2 years of related working experience.
  • Preferably Executive specializing in Information Technology or equivalent.
  • Required spoken language(s): English,Malay and Chinese
  • Required written language(s): .
  • 1 contract positions available.

If this role sounds like the opportunity you are looking for, don't hesitate to apply and let us discuss further!

[NOTE] We regret to inform that only shortlisted candidates will be reached out. If you were not shortlisted, we encourage you to have a look at other vacancies in Konica Minolta! 

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Company Overview

Konica Minolta Business Solutions (M) Sdn Bhd (KMBS) has come a long way since the incorporation of City Marketing Sdn Bhd (CMSB) in 1981 as the trading arm of Konica Minolta Business Solutions (S) Pte Ltd, (formerly known as Minolta Singapore Pte. Ltd.,). CMSB was initially set-up to take over control of Minolta Camera business in Malaysia. Consecutive years of growth transformed the company into a viable player in the local Office Automation (OA) industry. CMSB takes on a name change to Minolta Marketing (M) Sdn Bhd in August 1988.

In August 2003, Konica Corporation and Minolta Co., Ltd. integrated their respective managements and established a holding company, Konica Minolta Holdings, Inc., founded on the concept of creating an entirely new corporate group. After the Management integration, on 1st October 2003, our Company name was changed to Konica Minolta Business Solutions (M) Sdn Bhd, to reflect a stronger identity.

As Konica Minolta Holdings Inc. applied the technological strength it acquired to steadily expand its business environment whilst progressively globalizing its operations, KMBS became a major force in the local OA industry. Today, KMBS has become one of the largest organizations and has the widest network in the local OA industry with 12 branches throughout Malaysia.

Reflecting on the rapid development in digital communications amidst the onslaught of Information Technology (IT), our customer-centric innovation and solutions enable businesses to connect and transform in the wave of digital innovation. Konica Minolta is redefining the workplace of the future, helping you work smarter, more productively and collaboratively.

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Company Summary
Konica Minolta PJ
Electrical & Electronics
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