Facility Secretary

Full-time

Milwaukee, WI

Administrative / Clerical

7 months ago

PURPOSE AND SCOPE: Performing general office duties incorporating a variety of basic and routine clerical and secretarial duties in a clinical environ.....

PURPOSE AND SCOPE:

Performing general office duties incorporating a variety of basic and routine clerical and secretarial duties in a clinical environment.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Under direct/close supervision, performs a variety of basic and routine clerical and secretarial duties. These may include but are not limited to:
Preparing and typing routine correspondence, form letters and reports
Answering telephone & routing calls to the appropriate person,
Greeting visitors and patients as applicable and conducting them to the appropriate location or person as needed.
Setting up and maintaining filing systems and basic databases as applicable.
Completing forms and reports as required by the various company offices and outside vendors and agencies.
Recording the minutes of meetings and providing the resulting documents as necessary.
Making copies of correspondence and other printed matter as required by manager.
Preparing purchase orders using the appropriate software application.
Assisting with department/facility accounts receivable and accounts payable functions and responsibilities as needed.
Distributing incoming mail.
Maintaining calendar and daily schedules.
Scheduling appointments & arranging meetings.
Maintaining inventory of the necessary office forms and supplies.
Assisting with various basic personnel administrative functions as needed.
Acting as backup to other clerical personnel in office as needed.
Assists in the collection of Patient Statistical Profile and Continuous Quality Improvement Data.
Assists with month-end reporting requirements
Assists in auditing records for ongoing compliance with medical records standards.
Maintains accurate records of hospitalization, patient travel, etc. to facilitate coordination of patient scheduling, ancillary testing, etc.
- Prepares medical records for facsimile or mail related to travel, transplant, disability and others.
- Organizes travel for patients by contacting and providing requested medical records.
- Coordinates with transient patient paperwork.
- Coordinates transfer placements and confirmations along with Clinical Manager.
- Confirms admissions paperwork is completed and sent to designated department(s), such as billing, by collecting, faxing and scanning.
- Assist with medical appointment referrals and scheduling.
- Assist with transportation coordination and referrals.
Ensures data entry has been completed for Crown Web. Related to ESRD 2728. ESRD 2746 and PART.
Other duties as assigned.

Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Day to day work includes desk and personal computer work and possible interaction with patients, facility staff and physicians. The position may require travel between assigned facilities and various locations within the community. The work environment may be characteristic of a health care facility with air temperature control and moderate noise levels. May be exposed to infectious and contagious diseases/materials

EDUCATION:

High School Diploma required

EXPERIENCE AND REQUIRED SKILLS:

Minimum 6 months relevant experience without a degree - 0-6 months experience with an Associate degree or secretarial school.
Experience working knowledge of computers with Microsoft Word, Excel and PowerPoint preferred. Good verbal communication skills.
Pleasant telephone manner.

EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity

Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.

EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity

Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.

Quick Apply

FMS USA Fresenius Mgmt Services Inc

Patient Care Technician - PCT Float Preceptor - Experience Required

Full-time

Fitchburg, WI

Customer Service

7 months ago

As a PCT Float Preceptor - (Dialysis Experience Required), you will float within our Madison Area, helping where needed and Training New Techs that ar.....

As a PCT Float Preceptor - (Dialysis Experience Required), you will float within our Madison Area, helping where needed and Training New Techs that are hired within our area.

Madison Capital is Home Clinic

Full Time, 40 hours a week

Float Differential Pay of 15%

Mileage Pay after 50 miles from your Home

Competitive Pay!

PURPOSE AND SCOPE:

Functions as part of the dialysis health care team in providing safe and effective dialysis therapy for patients under the direct supervision of a licensed nurse in accordance with organization policies, procedures, and training and in compliance with regulations set forth by the corporation, state, and federal agencies. Responsible for the setup and operation of hemodialysis machines. Assist in the maintenance of a safe and clean working environment. Supports the organization commitment to the Quality Enhancement Program (QEP) and CQI Activities, including those related to patient satisfaction and actively participates in process improvement activities that enhance the likelihood that patients will achieve the organization Quality Enhancement Goals (QEP).

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Patient Related

Education:

Assist other health care members in providing patient specific detailed education regarding adequacy measures where appropriate - Online Clearance Monitoring (OLC), Adequacy Monitoring Program (AMP), Urea Kinetic Modeling (UKM), and regarding disease process/access.

Treatment:

Welcome assigned patients and inquire as to their wellbeing since their last treatment.
Evaluate vascular access for patency, perform vascular access cannulation, and perform administration of heparin as delegated or as allowed by state law.
Obtain necessary pre and post treatment vital signs and weight and perform vascular access evaluation pre- treatment
Initiate dialysis treatment according to prescribed orders including blood flow (QB) and dialysate flow (QD).
Evaluate intradialytic problems and provide intervention as prescribed by physician order or as directed.
Monitor patients’ response to dialysis therapy.
Obtain vital signs prior to reinfusion; perform all relevant functions necessary for the discontinuation of treatment - document.
Discontinue dialysis treatment according to established procedures and evaluate patient prior to termination of venous access - standing & sitting blood pressure
Obtain Hemostasis and apply appropriate dressings.
Evaluate the patient prior to discharge.
Perform and record Pre and Post dialysis evaluation, weight, and vital signs with initial identification
Responsible for calculating and entry of individual patients’ dialysis machine programming for Ultrafiltration (UF) goal; treatment time; and UF modeling as prescribed.
Responsible for ensuring appropriate safety alarms are enabled, including Narrow Venous Limits, (NVL) 160.
Record accurate and timely information regarding vital signs and treatment parameters onto the Hemodialysis Treatment Sheet with initial identification
Responsible for accurate documentation of information related to patient treatment including completion of Hemodialysis Treatment Sheet and, if applicable, progress notes.
Report any significant information and/or change in patient condition directly to the registered nurse or supervisor.
Observe patient and conduct machine safety checks according to facility policy. Report any change or unusual findings to the registered nurse or supervisor.
Perform and document any intervention for unusual patient status and document patients' response to intervention.
Evaluate patients’ vascular access during treatment including arterial and venous monitoring pressures, provide appropriate intervention as needed, document and report any unusual findings to the registered nurse or supervisor.
Obtain all prescribed laboratory testing and prepare specimens for collection.
Ensure that all blood spills are immediately cleaned with appropriate disinfectant according to facility policy.
Prepare, organize, and efficiently utilize supplies and equipment to prevent wastage.
Monitors patients performing self-care under the supervision of RN. Assists patients in performing self-care as applicable

Staff Related

Participates in the recruitment process for new clinical staff
Assists with clinical orientation and on-going training of all appropriate direct patient care personnel as well as the orientation of all facility staff to organization.
May function as a preceptor in direct patient care training, as determined by state specific guidelines and regulations, to support the delivery of quality patient care as per the standards set forth in the organization Clinical Services Clinical Training Manual(s), organization policies and procedures, and organization training standards.
Delivers and maintains on-going competency evaluations/audits to ensure ongoing performance of other PCT’s.
Collaborates with the Clinical Manager and Education Coordinator in driving organization quality standards through education regarding all ESRD regulatory and legal requirements and the practice of Continuous Quality Improvement.
Assists in training of applicable direct patient care staff on appropriate programs under the supervision of a nurse.
Provides developmental support to applicable clinical and facility staff.

Education/Communication:

Partners with RN and IDT staff to educate the appropriate personnel regarding the integrity and safety of the facility water systems, as allowed by local regulations.
Partners with RN and IDT staff to educate the appropriate personnel regarding the maintenance of environmental integrity, including patient and staff safety, of the facility.
Ensures a strong communication process between the Clinical Managers, Education Coordinators, direct patient care staff, and all support staff at the facility regarding appropriate training and organizational development programs and initiatives
Participates in implementing and potentially designs creative educational programs for PCT staff including contests and other team-based programs.
Collaborates with Clinical Managers and Education Coordinators in the scheduling and implementation of training programs and processes as directed.
Monitors processes in the delivery of patient care through regular Continuous Quality Improvement (CQI) activities.
Ensures all organization business policies, procedures and systems incorporated into training, including compliance with ethical business practices

Maintain environmental integrity and aesthetics - ensure all areas are safe and clean.
Clean and disinfect dialysis machine surface, chair, equipment, and surrounding area between treatments according to facility policy.
Conduct all tasks necessary for preparation for dialysis treatment and document where appropriate, and perform all required pretreatment dialysis machine alarm testing including Pressure Holding (PHT).
Initiate Solution Delivery System (SDS) system.

RECORD KEEPING:

Complete and document ongoing participation in Continuous Quality Improvement (CQI) activities.
Enters all treatment data into the designated clinical application in an accurate and timely manner.
Review treatment sheets for completeness, ensure nursing signatures are documented, and ensure omitted entries are completed or corrected by appropriate staff.
Prepare initial patient chart for admission and compile paperwork for appropriate placement in chart.
Prepare/print lab requisitions for prescribed or stat Lab specimens according to laboratory destination.
Collect, label, appropriately prepare and store lab samples according required laboratory specifications.
Ensure collection of lab specimens by appropriate lab courier.

INFECTION CONTROL:

Assists with facility QAI infection control audits.
Acts as a change agent for infection control practices within clinic. Under the direction of the CM or designee monitors staff and patient adherence to infection control practices.
Reinforces new hire employee adherence to infection control Policies and Procedures
Supports ongoing staff and patient engagement on infection control practices under the direction of CM or designee for example participation in patient lobby days and staff meetings to reinforce infection control practice.
Quarterly and under the direction of the CM reinforces patient and staff adherence to infection control Policies and Procedures through visual media such as posters, flyers, or bulletin boards.
Under the direction of the Education Dept. participates in education response to internal and external facility surveys.
Participates in and reinforces infection control education of patients and families under the direction of the CM or designee as allowed by state law

TRANSITIONAL CARE UNIT:

Follows all newly admitted patients through their first 4 weeks of dialysis and coordinating their transitional dialysis care
Reinforces all education and care related matters as it relates to the new patient as allowed by state law
Liaisons with appropriate FKC staff members to provide the best patient experience including making sure all disciplines are scheduled to see patient according to plan.
Assists in assuring patient understanding or home dialysis products, benefits of home and how home dialysis can work for them.
Sets and preforms a treatment on all machines used in the transitional care unit.
Assist in assuring patient understanding of treatment options including demonstration of the peritoneal dialysis set-up.
Assists with coordination of transition to patient’s modality choice.
Assists with supply ordering and inventory for TCU

PHYSICAL DEMANDS AND WORKING CONDITIONS:

The physical demands and work environment characteristics described here are representative of those an employee

encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable

individuals with disabilities to perform the essential functions.

Employees are required to take the Ishihara's Color Blindness test as a condition of employment. Note that: Failing the

Ishihara Test for Color Blindness does not preclude employment. The Company will consider whether reasonable

accommodations can be made.

Day to day work includes desk and personal computer work and interaction with patients, facility staff, and physicians. The position requires travel between assigned facilities and various locations within the community. Travel to regional, Business Unit and Corporate meetings may be required.
The work environment is characteristic of a health care facility with air temperature control and moderate noise levels. May be exposed to infectious and contagious diseases/materials
The position provides direct patient care that regularly involves heavy lifting and moving of patients and assisting with ambulation. Equipment aids and/or coworkers may provide assistance. This position requires frequent, prolonged periods of standing and the employee must be able to bend over. The employee may occasionally be required to push and/or pull equipment, exerting up to 15 pounds of force. The employee may be required to lift and to lower solutions on a frequent basis of up to 30 lbs., and on an occasional lift basis up to 40 lbs., as high as 5 feet. There is a two-person assist program and "material assist” devices for the heavier items.

EDUCATION AND LICENSES:

High School diploma or G.E.D. required. Bachelor’s degree preferred
Must have a valid PCT national certification or state specific certification as defined by Center for Medicaid/Medicare (CMS)All appropriate state licensure, education, and training (if any) required.
Demonstrated commitment to organization culture, values, and customer service standards
Attendance and active participation in all applicable preceptor training programs as established by education leadership
Attends Fresenius and publicly offered skill-based training as assigned by Clinical Manager.

EXPERIENCE AND REQUIRED SKILLS:

At least five years patient care experience in a hospital setting or a related facility preferred.
Continued employment is dependent on successful completion of the organization dialysis training program and successful completion of CPR certification.

EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity

Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.

EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity

Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.

Quick Apply

NEE USA Bio-Med Appl of Wisconsin Inc

Patient Care Technician - PCT Preceptor (Experience Required)

Full-time

Dodgeville, WI

Customer Service

7 months ago

PURPOSE AND SCOPE:Functions as part of the dialysis health care team in providing safe and effective dialysis therapy for patients under the direct su.....

PURPOSE AND SCOPE:

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Patient Related

Education:

Assist other health care members in providing patient specific detailed education regarding adequacy measures where appropriate - Online Clearance Monitoring (OLC), Adequacy Monitoring Program (AMP), Urea Kinetic Modeling (UKM), and regarding disease process/access.

Treatment:

Welcome assigned patients and inquire as to their wellbeing since their last treatment.
Evaluate vascular access for patency, perform vascular access cannulation, and perform administration of heparin as delegated or as allowed by state law.
Obtain necessary pre and post treatment vital signs and weight and perform vascular access evaluation pre- treatment
Initiate dialysis treatment according to prescribed orders including blood flow (QB) and dialysate flow (QD).
Evaluate intradialytic problems and provide intervention as prescribed by physician order or as directed.
Monitor patients’ response to dialysis therapy.
Obtain vital signs prior to reinfusion; perform all relevant functions necessary for the discontinuation of treatment - document.
Discontinue dialysis treatment according to established procedures and evaluate patient prior to termination of venous access - standing & sitting blood pressure
Obtain Hemostasis and apply appropriate dressings.
Evaluate the patient prior to discharge.
Perform and record Pre and Post dialysis evaluation, weight, and vital signs with initial identification
Responsible for calculating and entry of individual patients’ dialysis machine programming for Ultrafiltration (UF) goal; treatment time; and UF modeling as prescribed.
Responsible for ensuring appropriate safety alarms are enabled, including Narrow Venous Limits, (NVL) 160.
Record accurate and timely information regarding vital signs and treatment parameters onto the Hemodialysis Treatment Sheet with initial identification
Responsible for accurate documentation of information related to patient treatment including completion of Hemodialysis Treatment Sheet and, if applicable, progress notes.
Report any significant information and/or change in patient condition directly to the registered nurse or supervisor.
Observe patient and conduct machine safety checks according to facility policy. Report any change or unusual findings to the registered nurse or supervisor.
Perform and document any intervention for unusual patient status and document patients' response to intervention.
Evaluate patients’ vascular access during treatment including arterial and venous monitoring pressures, provide appropriate intervention as needed, document and report any unusual findings to the registered nurse or supervisor.
Obtain all prescribed laboratory testing and prepare specimens for collection.
Ensure that all blood spills are immediately cleaned with appropriate disinfectant according to facility policy.
Prepare, organize, and efficiently utilize supplies and equipment to prevent wastage.
Monitors patients performing self-care under the supervision of RN. Assists patients in performing self-care as applicable

Staff Related

Participates in the recruitment process for new clinical staff
Assists with clinical orientation and on-going training of all appropriate direct patient care personnel as well as the orientation of all facility staff to organization.
May function as a preceptor in direct patient care training, as determined by state specific guidelines and regulations, to support the delivery of quality patient care as per the standards set forth in the organization Clinical Services Clinical Training Manual(s), organization policies and procedures, and organization training standards.
Delivers and maintains on-going competency evaluations/audits to ensure ongoing performance of other PCT’s.
Collaborates with the Clinical Manager and Education Coordinator in driving organization quality standards through education regarding all ESRD regulatory and legal requirements and the practice of Continuous Quality Improvement.
Assists in training of applicable direct patient care staff on appropriate programs under the supervision of a nurse.
Provides developmental support to applicable clinical and facility staff.

Education/Communication:

Partners with RN and IDT staff to educate the appropriate personnel regarding the integrity and safety of the facility water systems, as allowed by local regulations.
Partners with RN and IDT staff to educate the appropriate personnel regarding the maintenance of environmental integrity, including patient and staff safety, of the facility.
Ensures a strong communication process between the Clinical Managers, Education Coordinators, direct patient care staff, and all support staff at the facility regarding appropriate training and organizational development programs and initiatives
Participates in implementing and potentially designs creative educational programs for PCT staff including contests and other team-based programs.
Collaborates with Clinical Managers and Education Coordinators in the scheduling and implementation of training programs and processes as directed.
Monitors processes in the delivery of patient care through regular Continuous Quality Improvement (CQI) activities.
Ensures all organization business policies, procedures and systems incorporated into training, including compliance with ethical business practices

Maintain environmental integrity and aesthetics - ensure all areas are safe and clean.
Clean and disinfect dialysis machine surface, chair, equipment, and surrounding area between treatments according to facility policy.
Conduct all tasks necessary for preparation for dialysis treatment and document where appropriate, and perform all required pretreatment dialysis machine alarm testing including Pressure Holding (PHT).
Initiate Solution Delivery System (SDS) system.

RECORD KEEPING:

Complete and document ongoing participation in Continuous Quality Improvement (CQI) activities.
Enters all treatment data into the designated clinical application in an accurate and timely manner.
Review treatment sheets for completeness, ensure nursing signatures are documented, and ensure omitted entries are completed or corrected by appropriate staff.
Prepare initial patient chart for admission and compile paperwork for appropriate placement in chart.
Prepare/print lab requisitions for prescribed or stat Lab specimens according to laboratory destination.
Collect, label, appropriately prepare and store lab samples according required laboratory specifications.
Ensure collection of lab specimens by appropriate lab courier.

INFECTION CONTROL:

Assists with facility QAI infection control audits.
Acts as a change agent for infection control practices within clinic. Under the direction of the CM or designee monitors staff and patient adherence to infection control practices.
Reinforces new hire employee adherence to infection control Policies and Procedures
Supports ongoing staff and patient engagement on infection control practices under the direction of CM or designee for example participation in patient lobby days and staff meetings to reinforce infection control practice.
Quarterly and under the direction of the CM reinforces patient and staff adherence to infection control Policies and Procedures through visual media such as posters, flyers, or bulletin boards.
Under the direction of the Education Dept. participates in education response to internal and external facility surveys.
Participates in and reinforces infection control education of patients and families under the direction of the CM or designee as allowed by state law

TRANSITIONAL CARE UNIT:

Follows all newly admitted patients through their first 4 weeks of dialysis and coordinating their transitional dialysis care
Reinforces all education and care related matters as it relates to the new patient as allowed by state law
Liaisons with appropriate FKC staff members to provide the best patient experience including making sure all disciplines are scheduled to see patient according to plan.
Assists in assuring patient understanding or home dialysis products, benefits of home and how home dialysis can work for them.
Sets and preforms a treatment on all machines used in the transitional care unit.
Assist in assuring patient understanding of treatment options including demonstration of the peritoneal dialysis set-up.
Assists with coordination of transition to patient’s modality choice.
Assists with supply ordering and inventory for TCU

PHYSICAL DEMANDS AND WORKING CONDITIONS:

The physical demands and work environment characteristics described here are representative of those an employee

encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable

individuals with disabilities to perform the essential functions.

Employees are required to take the Ishihara's Color Blindness test as a condition of employment. Note that: Failing the

Ishihara Test for Color Blindness does not preclude employment. The Company will consider whether reasonable

accommodations can be made.

Day to day work includes desk and personal computer work and interaction with patients, facility staff, and physicians. The position requires travel between assigned facilities and various locations within the community. Travel to regional, Business Unit and Corporate meetings may be required.
The work environment is characteristic of a health care facility with air temperature control and moderate noise levels. May be exposed to infectious and contagious diseases/materials
The position provides direct patient care that regularly involves heavy lifting and moving of patients and assisting with ambulation. Equipment aids and/or coworkers may provide assistance. This position requires frequent, prolonged periods of standing and the employee must be able to bend over. The employee may occasionally be required to push and/or pull equipment, exerting up to 15 pounds of force. The employee may be required to lift and to lower solutions on a frequent basis of up to 30 lbs., and on an occasional lift basis up to 40 lbs., as high as 5 feet. There is a two-person assist program and "material assist” devices for the heavier items.

EDUCATION AND LICENSES:

High School diploma or G.E.D. required. Bachelor’s degree preferred
Must have a valid PCT national certification or state specific certification as defined by Center for Medicaid/Medicare (CMS)All appropriate state licensure, education, and training (if any) required.
Demonstrated commitment to organization culture, values, and customer service standards
Attendance and active participation in all applicable preceptor training programs as established by education leadership
Attends Fresenius and publicly offered skill-based training as assigned by Clinical Manager.

EXPERIENCE AND REQUIRED SKILLS:

At least five years patient care experience in a hospital setting or a related facility preferred.
Continued employment is dependent on successful completion of the organization dialysis training program and successful completion of CPR certification.

EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity

Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.

EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity

Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.

Quick Apply

NEE USA Bio-Med Appl of Wisconsin Inc

Patient Care Technician - PCT (Will Train)

Full-time

Dodgeville, WI

Customer Service

7 months ago

Entry level, Will Train in DialysisFull Time40 hours a week4 - 10 hour shiftsCompetitive Pay!About this role: As a Patient Care Technician (PCT) at Fr.....

Entry level, Will Train in Dialysis

Full Time

40 hours a week

4 - 10 hour shifts

Competitive Pay!

About this role: As a Patient Care Technician (PCT) at Fresenius Medical Care, you play a vital part in supporting people who entrust us with their care, their families, and your fellow care team members. You will build deep relationships with patients when they come into our clinic.

How you grow or advance: Previous healthcare experience is not required to join us as a PCT. Passion for helping others, teamwork, and a desire to learn and grow are what you need to be successful. We will provide robust training and support as you kick off your career, and we will introduce you to career path options as you grow with us either as a PCT or venture into a new role such as Registered Nurse or a leadership role.

Our culture: We believe our employees are our most important asset — we value, care about, and support our people. We are there when you may need us most, from tuition reimbursement to support your education goals, scholarships to family members, relief when natural disasters strike, and financial support when personal hardship hits; we take care of our people.

Our focus on diversity: We have built a nurturing environment that welcomes every age, race, gender, sexual orientation, background, and cultural tradition. We have a diverse range of employee resource groups (ERGs) to encourage employees with similar interests, goals, social and cultural backgrounds, or experiences to come together for professional and personal development, discussion, activities, and peer support. Our diverse workforce and culture encourage opportunity, equity, and inclusion for all, which is a tremendous asset that sets us apart.

At Fresenius Medical Care, you will truly make a difference in the lives of people living with kidney disease. If this sounds like the career and company you have been looking for, and you want to be a vital part of the future of healthcare, apply today.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

As a member of the nephrology healthcare team, you will provide safe and effective dialysis therapy for patients under the direct supervision of a licensed nurse.

Sets up, tests, and operates hemodialysis machines for patient treatments.
Obtains and documents necessary pre- and post-treatment vital signs and weight for each patient.
Evaluates vascular access pre-treatment and performs vascular access cannulation.
Evaluates intradialytic problems and provides intervention as prescribed by physician order or as directed.
Monitors patients’ response to dialysis therapy.
Evaluates patient prior to termination of venous access and discontinues dialysis treatment according to established procedures.
Reports any significant information and/or change in patient condition directly to supervisor.
Enters all treatment data into the designated clinical application in an accurate and timely manner.
Collects, labels, appropriately prepares, and stores lab samples according to required laboratory specifications.
Cleans and disinfects dialysis machine surface, chair, equipment, and surrounding area between treatments according to facility policy.
Assists other healthcare members in providing patient education.
Prepares, organizes, and efficiently uses supplies and equipment to prevent waste.

EDUCATION AND LICENSES:

High school diploma or G.E.D. required.

EXPERIENCE AND REQUIRED SKILLS:

Qualities and traits: dependable, compassionate, caring, supportive, collaborative, reliable.
Previous patient care experience in a hospital setting or a related facility (preferred but not required).
Continued employment is dependent on successful completion of the Fresenius Medical Care dialysis training program and successful completion of CPR certification.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Employees are required to take the Ishihara's Color Blindness test as a condition of employment. Note that: Failing the Ishihara Test for Color Blindness does not preclude employment. We will consider whether reasonable accommodations can be made.
Day-to-day work includes desk and personal computer work and interaction with patients, facility staff, and physicians. The position requires travel between assigned facilities and various locations within the community. Travel to regional, business unit and corporate meetings may be required.
The work environment is characteristic of a healthcare facility with air temperature control and moderate noise levels. May be exposed to infectious and contagious diseases/materials.
The position provides direct patient care that regularly involves heavy lifting and moving of patients and assisting with ambulation. Equipment aids and/or coworkers may provide assistance. This position requires frequent, prolonged periods of standing and the employee must be able to bend over. The employee may occasionally be required to push and/or pull equipment, exerting up to 15 pounds of force. The employee may be required to lift and to lower solutions on a frequent basis of up to 30 lbs., and on an occasional basis lift up to 40 lbs., as high as 5 feet. There is a 2-person assist program and "material assist” devices for the heavier items.

EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity

Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.

EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity

Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.

Quick Apply

R02 USA Renal Care Group Inc

Licensed Practical Nurse - LPN - Training in Dialysis Provided

Full-time

Oak Creek, WI

Health / Beauty / Fitness

7 months ago

No Dialysis specific experience required, on-the-job paid training is providedClinic Location:9420 S 22nd StOak Creek, WI 53154DescriptionProvide your.....

No Dialysis specific experience required, on-the-job paid training is provided

Clinic Location:

9420 S 22nd St

Oak Creek, WI 53154

Description
Provide your personal attention and kindness, professional insight, and a generosity of spirit. Offer expertise and encouragement. Enhance each patient's future-as well as your own.

Connect with your goals and change lives

with Fresenius Medical Care North America.

Here, we make connections that empower patients, their families, and our team members. As the global leader in dialysis healthcare, we form bonds that enable the best possible outcomes and professional satisfaction. While our extensive organization continues to grow, so do opportunities for our professionals to learn, grow, and advance.

Why Join the Fresenius Team?

Passion. Dedication. Knowledge. Motivation. Experience. These are the impressive qualities you'll find in the Fresenius Leadership Team. Our strength in the North American market and extensive global network provide our employees with the best of both worlds-the friendliness of a local organization and the stability of a worldwide organization-for diverse experiences and challenging career opportunities. When you join the Fresenius Medical Care team, you'll be welcomed into a company that is built on the philosophy that our employees are our most important asset. Our career advantages include the following:

Fresenius Medical Care is the nation's largest provider of renal care, meeting the needs of more than 135,000 patients at 1,800 clinics throughout the country.
Our well-established, trusted organization fosters a spirit of camaraderie, emphasizing friendly collaboration, professional support, and career development.
Superior training, UltraCare® quality control, and certification procedures ensure your potential to succeed and advance as a professional.
Competitive compensation and exceptional benefits.
Outstanding tuition reimbursement program.
Recognized among Fortune's World's Most Admired Companies in 2011.
National Safety Award from CNA insurance companies for 11 consecutive years.
Opportunities to give back by participating in philanthropy and community outreach programs.

PURPOSE AND SCOPE:

Supports FMCNA's mission, vision, core values and customer service philosophy. Adheres to the FMCNA Compliance Program, including following all regulatory and division/company policy requirements.

Functions as part of the hemodialysis health care team in providing safe and effective dialysis therapy for assigned patients under the direct supervision of a registered nurse. Participates in the implementation and evaluation of patient care. Responsible for reporting and documenting all new or unusual incidents, information, complaints, or problems to the supervisor. Promotes and assists in the maintenance of a sage and clean work environment.

DUTIES / ACTIVITIES:

CUSTOMER SERVICE:

Responsible for driving the FMCNA culture through values and customer service standards.
Accountable for outstanding customer service to all external and internal customers.
Develops and maintains effective relationships through effective and timely communication.
Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner.

PRINCIPAL RESPONSIBILITIES AND DUTIES:

Patient Related:

Provide direct patient care for assigned patient(s).
Perform all technical aspects of dialysis procedures for assigned patients as prescribed. Administer and monitor treatments in accordance with current treatment plan or as directed by the supervisor.
Monitor and document dialysis treatment parameters on dialysis flow sheets. Document other information related to the care of the patient in the individual patient record.
Responsible for reporting any significant information, change in patient condition, or equipment problems to the supervisor.
Assist in developing and following the teaching plan to educate the patient and family regarding end stage renal disease, dialysis therapy, diet and medications.
Assist with all emergency operational procedures.
Administer intravenous medication in accordance with physician orders and state nurse practice laws.
Perform and document pre, interim, and post treatment review of patient condition.
Initiate basic CPR measures in the event of cardiac and/or pulmonary arrest, and respond to emergency situations related to dialysis treatment.

Technical:

Safely operate all dialysis related equipment according to the proper procedures.
Provide minor troubleshooting when necessary.
Ensure a clean, safe and sanitary environment in the dialysis facility treatment area.
Ensure all blood spills are immediately addressed according to FMCNA Bloodborne Pathogen Control Policies.
Operate all emergency equipment effectively in accordance to the standard operation procedures.

Staff Related:

Participate in staff meetings as scheduled.
Assist in short term and long term patient care plan meetings.
Acquire information and knowledge in current practice related to dialysis principals and technique by participating in scheduled in-service classes.
Act as a resource person for other staff members. Assist with the coordination of the care plan with Physician, Dietitian and Social Worker.
Other duties as assigned.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

Day to day work includes desk and personal computer work and interaction with patients, facility, staff and physicians. The position provides direct patient care that regularly involves heavy lifting and moving of patients, and assisting with ambulation. Equipment aids and/or coworkers may provide assistance. This position requires frequent, prolonged periods of standing and the employee must be able to bend over. The employee may occasionally be required to move, with assistance, machines and equipment weighing up to 200lbs., and may lift chemical water solutions of up to 30lbs., up as high as 5 feet. The position requires travel between assigned facilities and various locations within the community. Travel to regional, Business Unit and Corporate meetings may be required.

The work environment is characteristic of a health care facility with air temperature control and moderate noises levels. May be exposed to infectious and contagious diseases/materials.

EDUCATION:

Graduate of an accredited School of Practical Nursing (LPN, LVN)
Current appropriate State licensure.

EXPERIENCE AND REQUIRED SKILLS:

One year medical-surgical nursing experience preferred.
Hemodialysis experience preferred but not required.
ICU experience preferred but not required.
Successfully complete a training course in the theory and practice of hemodialysis.
Successfully complete CPR Certification.
Must complete the Nurses Technical Training Program upon hire or soon thereafter.
Ability to provide coverage at area facilities during times of short-staffing or as required.
Employees must meet the necessary requirements of Ishihara's Color Blindness test as a condition of employment.
Good communication skills, both verbal and written.

EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity

Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.

EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity

Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.

Quick Apply

Bemis Company, Inc.

Customer Graphics Administrator I

Full-time

AF New London Graphics WI

Customer Service

7 months ago

We are global, we are impacting the lives of millions every day, we are making a difference!  At Amcor we are inspired to change the packaging industr.....

We are global, we are impacting the lives of millions every day, we are making a difference! 

At Amcor we are inspired to change the packaging industry and are taking on the aspirational challenge to make all our products recyclable or reusable by 2025. Through our products and global footprint, we are in a unique position to truly make a difference in the packaging space. Our products impact the lives of millions of people across the globe every day from food, beverage, pharmaceutical, medical, home- and personal-care, and other essential products. Amcor is a thriving S&P 500 organisation listed both on the NYSE (AMCR) and ASX (AMC) with US$13 billion in sales. We have a proud history dating back to the 1860’s and come a long way from a single paper mill based in Melbourne to becoming the global leading packaging company. Today, Amcor is an international organisation empowering its 50,000 employees in over 40 countries and across 250 sites.  

Will you be next to join our journey towards a more sustainable future? At Amcor we are always looking for talented and passionate individuals who are motivated to make a difference. Working at Amcor means you will have a unique opportunity to be a part of an organisation that is committed to providing sustainable packaging solutions. To find out more about our commitment to sustainability and about Amcor, visit www.amcor.com. 

Job Description

This position is an onsite position and is not currently offered remotely.

This role is the liaison and primary graphics contact/consultant for assigned accounts with external customers and Amcor personnel. Coordinates efficient job order information for assigned accounts through the graphics development process to meet customer expectations. This position requires management support and supervision to handle low to intermediate issues. The individual uses basic technical knowledge, communication skills, problem solving, decision-making and project management skills to provide an exceptional experience for our customers.

WHAT YOU GET TO DO

Follow Amcor standard processes and comply with service level agreements to support our customer-centric organization. Seek learning opportunities and critical experiences to broaden understanding of standard work and best practices.

Basic understanding regarding Amcor customers and products, external contracting business, and order management. Coordinates with the customer and communicates schedule milestones that are achievable based on plant capabilities.

Participates in continuous improvement projects and initiatives related to internal or external customers to continuously improve. Participate in Problem Solving sessions to identify root cause and corrective actions.

Accountable for system data accuracy, integrity, and completeness within order/item management and internal specification maintenance system. Assists with data governance opportunites. Assist projects to support continued accuracy, integrity, and completeness. Participate in escalation process for managing customer requirements.

Build customer loyalty through positive customer engagement and service excellence using conversations about needs and expectations; project timing, product offerings, quality, and pricing.

Maintain and actively utilize active customer electronic account profiles and item list to provide service excellence.

Act as the back-up for designated team members. Maintain the same level of service excellence as provided to your core customers.

Facilitates all Pre & Post Production meetings for assigned accounts in coordination with all related data and manufacturing groups.

Attends all new press approvals with support of Print Services and/or a Graphics Administrator III, where customer visits are required to facilitate an acceptable proof to press match; these may occur during non-business hours.

Completes a quality review on products prior to their shipment to customers to verify customer expectations.

Coordinate, document and communicate all brand master information, spot and brand color intent to the necessary internal and external customers.

Must have a good knowledge of the manufacturing, printing and packaging processes for manufacturing related to your client base.

WHAT WE VALUE

Must have a good knowledge of the manufacturing, printing and packaging processes.
Outstanding customer service and communications skills, both oral and written, to successfully interact with customers, vendors, outside graphics agencies, and Amcor personnel.
Strong administrative and organizational skills to handle a large volume workflow and determine and/or respond to appropriate priorities.
Basic working knowledge of MS-Excel, MS-Word, and MS-Outlook.
Ability to work in multi-task, multi-priority, high volume, and high velocity environment, with limited supervision and direction.
Exhibited conscientious attention to detail, through successful work in similar environments.
Must have a pleasant personality, professional appearance, tact, and the ability to effectively communicate.
Knowledge of Macintosh computers, Adobe Photoshop/Illustrator/CS is an advantage.
Able and willing to work over-time on planned or short-notice, and in some periods, significant and on-going, to complete given projects, or to respond to surges, seasonal or otherwise, in business volume.

WHAT WE WANT FROM YOU

Education – Bachelor’s Degree preferred but not required , emphasis on graphic communication or equivalent work experience preferred

Experience in a print manufacturing and/or graphic communication environment preferred.

Knowledge of MS-Excel, MS-Word, MS-Outlook, Adobe Photoshop/Illustrator/CS is an advantage.

Our Expectations

We expect our people to be guided by The Amcor Way and demonstrate our Values every day to enable the business to win. We are winning when:

Our people are engaged and developing as part of a high-performing Amcor team
Our customers grow and prosper from Amcor’s quality, service, and innovation
Our investors benefit from Amcor’s consistent growth and superior returns
The environment is better off because of Amcor’s leadership and products

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans/Sexual Orientation/Gender Identity

Amcor is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

If you would like more information about your EEO rights as an applicant under the law, please click on the links "EEO is the and "EEO is the Law" Poster Supplement. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 224-313-7000 and let us know the nature of your request and your contact information.

E-Verify

We verify the identity and employment authorization of individuals hired for employment in the United States.

Quick Apply

Corewell Health Corporate

Service Clerk Driver Home Infusion

Full-time

SITE - Home Infusion Spec...

Customer Service

7 months ago

GENERAL SUMMARY:Primarily responsible for delivery of infusion medications, supplies, and equipment to patients in their homes; picking and packing of.....

GENERAL SUMMARY:

Primarily responsible for delivery of infusion medications, supplies, and equipment to patients in their homes; picking and packing of supplies and equipment; receiving orders from vendors and putting stock away; pick-up of equipment when patients discontinue service; and cleaning, testing, and restocking of equipment.

ESSENTIAL DUTIES:

At all times, responsible for participation within the department to meet objectives of the department.
At all times, responsible for expectations related to: Behavior and performance as outlined in the department’s mission; Individual and departmental objectives for Quality, Customer Satisfaction, Growth, and Financial Success; Utilization of effective patient communication skills to incorporate specific age, cultural, or developmental needs. Interacts in a respectful manner, considerate of age and physical abilities (e.g., sight and hearing). Provides assistance to individuals in a manner that takes into account their special needs and age-related needs.
Delivery of clean equipment to patients with brief explanation on proper usage; includes scheduling, routing, and phoning clients.
Pick-up, sanitary cleaning, testing, and adjusting of returned equipment.
Receiving merchandise from warehouse and vendors, assembling new equipment, stocking, and picking and packing of patient supplies.
Completing vehicle maintenance checklists and cleaning as required.

This document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described.

STANDARD REQUIREMENTS:

Supports the Mission, Value and Vision of Corewell Health (CH). Demonstrates personal commitment through active involvement in the performance improvement process.
Exhibits excellent customer service skills and behaviors toward internal and external customers and co-workers. Promotes positive public relations with patients/residents, family members, guests, and others.
Supports and adheres to all Corewell Health’s customer service, service excellence, and performance standards. Supports and participates with all required compliance standards that may be department specific and/or identified by the organizations including in-service training, acceptable attendance, uniform and dress code.
Adheres to HIPAA requirements and maintains confidentiality of all data, including patient/resident, employee and operations information.
Supports and participates in a collaborative team-oriented environment – cooperates and works together with all co-workers, plans and completes job duties, uses appropriate communications in sensitive and emotional situations and follows up as appropriate regarding reported complaints, problems and concerns.
Supports, cooperates with and demonstrates safe work practices and attitudes, follows safety rules – including universal precautions - reports and prevents/corrects unsafe conditions and behaviors, and participates in organizational and departmental safety programs.
Completes all required compliance standards that may be department specific and/or identified by the organization.
Maintains current licensure, registration and/or certification, as applicable, at all times.

STANDARD QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Education / Training:

High school diploma or equivalent required.

Work Experience:

None required.

Certification, Licensure, Registration:

Valid chauffeurs license and clean driving record required.

Other Qualifications:

Good communication and customer service skills.
Ability to communicate with older adults.
Knowledge of medical terminology preferred.

WORKING CONDITIONS:

Physical Effort:

Strength: May require incumbent to frequently perform physical activities requiring ability to push/pull objects of up to 50 pounds, constantly lift objects up 10 pounds; occasionally lift objects up to 35 pounds.
Manual Dexterity: Manual Dexterity-position requires incumbent to constantly perform simple motor skills such as standing or walking and manipulative skills such as writing; occasionally perform simple and moderately difficult manipulative skills such as typing.
Coordination: Position requires incumbent to constantly perform gross body coordination such as walking and stooping. Constantly performing tasks, which require eye-hand coordination such as keyboard skills; and constantly performing tasks, which require arm-hand steadiness such as calibration of equipment and IV admixture.
Mobility: Position requires incumbent to constantly perform mobility skills such as walking and standing; frequently perform stooping along with performing manual dexterity and coordination functions.
Visual Discrimination: position requires incumbent to frequently see objects closely as in reading or discriminate colors between different product packages.
Hearing: Position requires incumbent to constantly hear normal sounds with some background noise.
Concentration: position requires incumbent to be able to concentrate on minimal or moderate details with frequent amounts of interruptions; occasional concentration on fine detail with little to constant interruption.
Attention Span: Position requires incumbent to attend to task/functions constantly for periods up to 60 minutes in length and to frequently attend to task/functions for periods exceeding 60 minutes in length.
Conceptualization: position requires incumbent to constantly be able to understand and relate to specific ideas, concepts, and theories multiply generated and simultaneously discussed.
Memory: position requires incumbent to constantly remember task/assignment given to self and other over both short and long periods of time.

Work Environment:

Position requires incumbent to be exposed to a variety of substances within the department such as constant exposure to dust and electromagnetic radiation as in VDT’s; occasional exposure to hazardous waste materials, toxins, chemicals, loud or unpleasant noises, or high humidity or wetness; seldom potential exposure to bodily injuries, such as needle sticks.

Primary Location

SITE - Home Infusion Specialty Pharmacy - 31157 Woodward Ave - Royal Oak

Department Name

Home Infusion - Warehouse - CH East - Home Infusion

Employment Type

Full time

Shift

Rotating (United States of America)

Weekly Scheduled Hours

Hours of Work

Variable

Days Worked

Monday to Friday

Weekend Frequency

N/A

CURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.

Quick Apply

R02 USA Renal Care Group Inc

Patient Care Technician Preceptor

Full-time

Glendale, WI

Customer Service

7 months ago

CCHT Certification required!Position involves training new employee Patient Care Technicians of the ins and outs of their new role.PURPOSE AND SCOPE:F.....

CCHT Certification required!

Position involves training new employee Patient Care Technicians of the ins and outs of their new role.

PURPOSE AND SCOPE:

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Patient Related

Education:

Assist other health care members in providing patient specific detailed education regarding adequacy measures where appropriate - Online Clearance Monitoring (OLC), Adequacy Monitoring Program (AMP), Urea Kinetic Modeling (UKM), and regarding disease process/access.

Treatment:

Welcome assigned patients and inquire as to their wellbeing since their last treatment.
Evaluate vascular access for patency, perform vascular access cannulation, and perform administration of heparin as delegated or as allowed by state law.
Obtain necessary pre and post treatment vital signs and weight and perform vascular access evaluation pre- treatment
Initiate dialysis treatment according to prescribed orders including blood flow (QB) and dialysate flow (QD).
Evaluate intradialytic problems and provide intervention as prescribed by physician order or as directed.
Monitor patients’ response to dialysis therapy.
Obtain vital signs prior to reinfusion; perform all relevant functions necessary for the discontinuation of treatment - document.
Discontinue dialysis treatment according to established procedures and evaluate patient prior to termination of venous access - standing & sitting blood pressure
Obtain Hemostasis and apply appropriate dressings.
Evaluate the patient prior to discharge.
Perform and record Pre and Post dialysis evaluation, weight, and vital signs with initial identification
Responsible for calculating and entry of individual patients’ dialysis machine programming for Ultrafiltration (UF) goal; treatment time; and UF modeling as prescribed.
Responsible for ensuring appropriate safety alarms are enabled, including Narrow Venous Limits, (NVL) 160.
Record accurate and timely information regarding vital signs and treatment parameters onto the Hemodialysis Treatment Sheet with initial identification
Responsible for accurate documentation of information related to patient treatment including completion of Hemodialysis Treatment Sheet and, if applicable, progress notes.
Report any significant information and/or change in patient condition directly to the registered nurse or supervisor.
Observe patient and conduct machine safety checks according to facility policy. Report any change or unusual findings to the registered nurse or supervisor.
Perform and document any intervention for unusual patient status and document patients' response to intervention.
Evaluate patients’ vascular access during treatment including arterial and venous monitoring pressures, provide appropriate intervention as needed, document and report any unusual findings to the registered nurse or supervisor.
Obtain all prescribed laboratory testing and prepare specimens for collection.
Ensure that all blood spills are immediately cleaned with appropriate disinfectant according to facility policy.
Prepare, organize, and efficiently utilize supplies and equipment to prevent wastage.
Monitors patients performing self-care under the supervision of RN. Assists patients in performing self-care as applicable

Staff Related

Participates in the recruitment process for new clinical staff
Assists with clinical orientation and on-going training of all appropriate direct patient care personnel as well as the orientation of all facility staff to organization.
May function as a preceptor in direct patient care training, as determined by state specific guidelines and regulations, to support the delivery of quality patient care as per the standards set forth in the organization Clinical Services Clinical Training Manual(s), organization policies and procedures, and organization training standards.
Delivers and maintains on-going competency evaluations/audits to ensure ongoing performance of other PCT’s.
Collaborates with the Clinical Manager and Education Coordinator in driving organization quality standards through education regarding all ESRD regulatory and legal requirements and the practice of Continuous Quality Improvement.
Assists in training of applicable direct patient care staff on appropriate programs under the supervision of a nurse.
Provides developmental support to applicable clinical and facility staff.

Education/Communication:

Partners with RN and IDT staff to educate the appropriate personnel regarding the integrity and safety of the facility water systems, as allowed by local regulations.
Partners with RN and IDT staff to educate the appropriate personnel regarding the maintenance of environmental integrity, including patient and staff safety, of the facility.
Ensures a strong communication process between the Clinical Managers, Education Coordinators, direct patient care staff, and all support staff at the facility regarding appropriate training and organizational development programs and initiatives
Participates in implementing and potentially designs creative educational programs for PCT staff including contests and other team-based programs.
Collaborates with Clinical Managers and Education Coordinators in the scheduling and implementation of training programs and processes as directed.
Monitors processes in the delivery of patient care through regular Continuous Quality Improvement (CQI) activities.
Ensures all organization business policies, procedures and systems incorporated into training, including compliance with ethical business practices

Maintain environmental integrity and aesthetics - ensure all areas are safe and clean.
Clean and disinfect dialysis machine surface, chair, equipment, and surrounding area between treatments according to facility policy.
Conduct all tasks necessary for preparation for dialysis treatment and document where appropriate, and perform all required pretreatment dialysis machine alarm testing including Pressure Holding (PHT).
Initiate Solution Delivery System (SDS) system.

RECORD KEEPING:

Complete and document ongoing participation in Continuous Quality Improvement (CQI) activities.
Enters all treatment data into the designated clinical application in an accurate and timely manner.
Review treatment sheets for completeness, ensure nursing signatures are documented, and ensure omitted entries are completed or corrected by appropriate staff.
Prepare initial patient chart for admission and compile paperwork for appropriate placement in chart.
Prepare/print lab requisitions for prescribed or stat Lab specimens according to laboratory destination.
Collect, label, appropriately prepare and store lab samples according required laboratory specifications.
Ensure collection of lab specimens by appropriate lab courier.

INFECTION CONTROL:

Assists with facility QAI infection control audits.
Acts as a change agent for infection control practices within clinic. Under the direction of the CM or designee monitors staff and patient adherence to infection control practices.
Reinforces new hire employee adherence to infection control Policies and Procedures
Supports ongoing staff and patient engagement on infection control practices under the direction of CM or designee for example participation in patient lobby days and staff meetings to reinforce infection control practice.
Quarterly and under the direction of the CM reinforces patient and staff adherence to infection control Policies and Procedures through visual media such as posters, flyers, or bulletin boards.
Under the direction of the Education Dept. participates in education response to internal and external facility surveys.
Participates in and reinforces infection control education of patients and families under the direction of the CM or designee as allowed by state law

TRANSITIONAL CARE UNIT:

Follows all newly admitted patients through their first 4 weeks of dialysis and coordinating their transitional dialysis care
Reinforces all education and care related matters as it relates to the new patient as allowed by state law
Liaisons with appropriate FKC staff members to provide the best patient experience including making sure all disciplines are scheduled to see patient according to plan.
Assists in assuring patient understanding or home dialysis products, benefits of home and how home dialysis can work for them.
Sets and preforms a treatment on all machines used in the transitional care unit.
Assist in assuring patient understanding of treatment options including demonstration of the peritoneal dialysis set-up.
Assists with coordination of transition to patient’s modality choice.
Assists with supply ordering and inventory for TCU

PHYSICAL DEMANDS AND WORKING CONDITIONS:

The physical demands and work environment characteristics described here are representative of those an employee

encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable

individuals with disabilities to perform the essential functions.

Employees are required to take the Ishihara's Color Blindness test as a condition of employment. Note that: Failing the

Ishihara Test for Color Blindness does not preclude employment. The Company will consider whether reasonable

accommodations can be made.

Day to day work includes desk and personal computer work and interaction with patients, facility staff, and physicians. The position requires travel between assigned facilities and various locations within the community. Travel to regional, Business Unit and Corporate meetings may be required.
The work environment is characteristic of a health care facility with air temperature control and moderate noise levels. May be exposed to infectious and contagious diseases/materials
The position provides direct patient care that regularly involves heavy lifting and moving of patients and assisting with ambulation. Equipment aids and/or coworkers may provide assistance. This position requires frequent, prolonged periods of standing and the employee must be able to bend over. The employee may occasionally be required to push and/or pull equipment, exerting up to 15 pounds of force. The employee may be required to lift and to lower solutions on a frequent basis of up to 30 lbs., and on an occasional lift basis up to 40 lbs., as high as 5 feet. There is a two-person assist program and "material assist” devices for the heavier items.

EDUCATION AND LICENSES:

High School diploma or G.E.D. required. Bachelor’s degree preferred
Must have a valid PCT national certification or state specific certification as defined by Center for Medicaid/Medicare (CMS)All appropriate state licensure, education, and training (if any) required.
Demonstrated commitment to organization culture, values, and customer service standards
Attendance and active participation in all applicable preceptor training programs as established by education leadership
Attends Fresenius and publicly offered skill-based training as assigned by Clinical Manager.

EXPERIENCE AND REQUIRED SKILLS:

At least five years patient care experience in a hospital setting or a related facility preferred.
Continued employment is dependent on successful completion of the organization dialysis training program and successful completion of CPR certification.

EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity

Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.

EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity

Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.

Quick Apply

R02 USA Renal Care Group Inc

Patient Care Technician - PCT -Training in Dialysis Provided

Full-time

West Bend, WI

Customer Service

7 months ago

No dialysis experience required as we provide extensive on-the-job PAID training!Clinic Address:2050 Continental DrWest Bend, WI 53095About this role:.....

No dialysis experience required as we provide extensive on-the-job PAID training!

Clinic Address:

2050 Continental Dr

West Bend, WI 53095

PRINCIPAL DUTIES AND RESPONSIBILITIES:

As a member of the nephrology healthcare team, you will provide safe and effective dialysis therapy for patients under the direct supervision of a licensed nurse.

Sets up, tests, and operates hemodialysis machines for patient treatments.
Obtains and documents necessary pre- and post-treatment vital signs and weight for each patient.
Evaluates vascular access pre-treatment and performs vascular access cannulation.
Evaluates intradialytic problems and provides intervention as prescribed by physician order or as directed.
Monitors patients’ response to dialysis therapy.
Evaluates patient prior to termination of venous access and discontinues dialysis treatment according to established procedures.
Reports any significant information and/or change in patient condition directly to supervisor.
Enters all treatment data into the designated clinical application in an accurate and timely manner.
Collects, labels, appropriately prepares, and stores lab samples according to required laboratory specifications.
Cleans and disinfects dialysis machine surface, chair, equipment, and surrounding area between treatments according to facility policy.
Assists other healthcare members in providing patient education.
Prepares, organizes, and efficiently uses supplies and equipment to prevent waste.

EDUCATION AND LICENSES:

High school diploma or G.E.D. required.

EXPERIENCE AND REQUIRED SKILLS:

Qualities and traits: dependable, compassionate, caring, supportive, collaborative, reliable.
Previous patient care experience in a hospital setting or a related facility (preferred but not required).
Continued employment is dependent on successful completion of the Fresenius Medical Care dialysis training program and successful completion of CPR certification.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

Employees are required to take the Ishihara's Color Blindness test as a condition of employment. Note that: Failing the Ishihara Test for Color Blindness does not preclude employment. We will consider whether reasonable accommodations can be made.
Day-to-day work includes desk and personal computer work and interaction with patients, facility staff, and physicians. The position requires travel between assigned facilities and various locations within the community. Travel to regional, business unit and corporate meetings may be required.
The work environment is characteristic of a healthcare facility with air temperature control and moderate noise levels. May be exposed to infectious and contagious diseases/materials.
The position provides direct patient care that regularly involves heavy lifting and moving of patients and assisting with ambulation. Equipment aids and/or coworkers may provide assistance. This position requires frequent, prolonged periods of standing and the employee must be able to bend over. The employee may occasionally be required to push and/or pull equipment, exerting up to 15 pounds of force. The employee may be required to lift and to lower solutions on a frequent basis of up to 30 lbs., and on an occasional basis lift up to 40 lbs., as high as 5 feet. There is a 2-person assist program and "material assist” devices for the heavier items.

EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity

Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.

EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity

Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.

Quick Apply

NEE USA Bio-Med Appl of Wisconsin Inc

Home Therapies Patient Care Technician - PCT

Full-time

Appleton, WI

Customer Service

7 months ago

This position will assist patients with their training to transition to home dialysisNo dialysis experience requiredPosition is based at the Appleton.....

This position will assist patients with their training to transition to home dialysis
No dialysis experience required
Position is based at the Appleton clinic Monday-Friday

PURPOSE AND SCOPE:

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Patient Related

Education:

Assist other health care members in providing patient specific detailed education regarding adequacy measures where appropriate - Online Clearance Monitoring (OLC), Adequacy Monitoring Program (AMP), Urea Kinetic Modeling (UKM), and regarding disease process/access.

Treatment:

Welcome assigned patients and inquire as to their wellbeing since their last treatment.
Evaluate vascular access for patency, perform vascular access cannulation, and perform administration of heparin as delegated or as allowed by state Law.
Obtain necessary pre and post treatment vital signs and weight and perform vascular access evaluation pre- treatment
Initiate dialysis treatment according to prescribed orders including blood flow (QB) and dialysate flow (QD).
Evaluate intradialytic problems and provide intervention as prescribed by physician order or as directed.
Monitor patients’ response to dialysis therapy.
Obtain vital signs prior to reinfusion; perform all relevant functions necessary for the discontinuation of treatment - document.
Discontinue dialysis treatment according to established procedures and evaluate patient prior to termination of venous access - standing & sitting blood pressure
Obtain Hemostasis and apply appropriate dressings.
Evaluate the patient prior to discharge.
Perform and record Pre and Post dialysis evaluation, weight, and vital signs with initial identification
Responsible for calculating and entry of individual patients’ dialysis machine programming for Ultrafiltration (UF) goal; treatment time; and UF modeling as prescribed.
Responsible for ensuring appropriate safety alarms are enabled, including Narrow Venous Limits, (NVL) 160.
Record accurate and timely information regarding vital signs and treatment parameters onto the Hemodialysis Treatment Sheet with initial identification
Responsible for accurate documentation of information related to patient treatment including completion of Hemodialysis Treatment Sheet and, if applicable, progress notes.
Report any significant information and/or change in patient condition directly to the registered nurse or supervisor.
Observe patient and conduct machine safety checks according to facility policy. Report any change or unusual findings to the registered nurse or supervisor.
Perform and document any intervention for unusual patient status and document patients' response to intervention.
Evaluate patients’ vascular access during treatment including arterial and venous monitoring pressures, provide appropriate intervention as needed, document and report any unusual findings to the registered nurse or supervisor.
Obtain all prescribed laboratory testing and prepare specimens for collection.
Ensure that all blood spills are immediately cleaned with appropriate disinfectant according to facility policy.
Prepare, organize, and efficiently utilize supplies and equipment to prevent wastage.
Monitors patients performing self-care under the supervision of RN

Staff Related

Assists in training of applicable direct patient care staff on appropriate programs under the supervision of a nurse.
Collaborates with the Clinical Manager and Education Coordinator in driving organization quality standards through education regarding all ESRD regulatory and legal requirements and the practice of Continuous Quality Improvement.
Provides developmental support to applicable clinical and facility staff.

Education/Communication:

Participates in implementing educational programs for PCT staff including contests and other team-based programs.
Assists in monitoring processes in the delivery of patient care through regular Continuous Quality Improvement (CQI) activities.
Follows all organization business policies, procedures and systems incorporated into training, including compliance with ethical business practices

Maintain environmental integrity and aesthetics - ensure all areas are safe and clean.
Clean and disinfect dialysis machine surface, chair, equipment, and surrounding area between treatments according to facility policy.
Conduct all tasks necessary for preparation for dialysis treatment and document where appropriate and perform all required pretreatment dialysis machine alarm testing including Pressure Holding (PHT).
Initiate Solution Delivery System (SDS) system.

RECORD KEEPING:

Complete and document ongoing participation in Continuous Quality Improvement (CQI) activities.
Enters all treatment data into the designated clinical application in an accurate and timely manner.
Review treatment sheets for completeness, ensure nursing signatures are documented, and ensure

omitted entries are completed or corrected by appropriate staff.

Prepare initial patient chart for admission and compile paperwork for appropriate placement in chart.
Prepare/print lab requisitions for prescribed or stat Lab specimens according to laboratory destination.
Collect, label, appropriately prepare and store lab samples according required laboratory specifications.
Ensure collection of lab specimens by appropriate lab courier.

INFECTION CONTROL:

Assists in collecting information for infection control audits.
Acts as a change agent for infection control practices within clinic. Under the direction of the CM or designee monitors staff and patient adherence to infection control practices.
Reinforces new hire employee adherence to infection control Policies and Procedures
Supports ongoing staff and patient engagement on infection control practices under the direction of CM or designee for example participation in patient lobby days and staff meetings to reinforce infection control practice.
Participates in and reinforces infection control education of patients and families under the direction of the CM or designee as allowed by state law

TRANSITIONAL CARE UNIT:

Follows all newly admitted patients through their first 4 weeks of dialysis and coordinating their transitional dialysis care
Reinforces all education and care related matters as it relates to the new patient as allowed by state law
Liaisons with appropriate FKC staff members to provide the best patient experience including making sure all disciplines are scheduled to see patient according to plan.
Assists in assuring patient understanding or home dialysis products, benefits of home and how home dialysis can work for them.
Sets and preforms a treatment on all machines used in the transitional care unit.
Assist in assuring patient understanding of treatment options including demonstration of the peritoneal dialysis set-up.
Assists with coordination of transition to patient’s modality choice.
Assists with supply ordering and inventory for TCU

PHYSICAL DEMANDS AND WORKING CONDITIONS:

The physical demands and work environment characteristics described here are representative of those an employee

encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable

individuals with disabilities to perform the essential functions.

Employees are required to take the Ishihara's Color Blindness test as a condition of employment. Note that: Failing the

Ishihara Test for Color Blindness does not preclude employment. The Company will consider whether reasonable

accommodations can be made.

Day to day work includes desk and personal computer work and interaction with patients, facility staff, and physicians. The position requires travel between assigned facilities and various locations within the community. Travel to regional, Business Unit and Corporate meetings may be required.
The work environment is characteristic of a health care facility with air temperature control and moderate noise levels. May be exposed to infectious and contagious diseases/materials
The position provides direct patient care that regularly involves heavy lifting and moving of patients and assisting with ambulation. Equipment aids and/or coworkers may provide assistance. This position requires frequent, prolonged periods of standing and the employee must be able to bend over. The employee may occasionally be required to push and/or pull equipment, exerting up to 15 pounds of force. The employee may be required to lift and to lower solutions on a frequent basis of up to 30 lbs., and on an occasional lift basis up to 40 lbs., as high as 5 feet. There is a two-person assist program and "material assist” devices for the heavier items.

EDUCATION AND LICENSES:

High School diploma or G.E.D. required.

Must have a valid PCT national certification or state specific certification as defined by Center for Medicaid/Medicare Services (CMS)All appropriate state licensure, education, and training (if any) required.
Demonstrated commitment to organization culture, values, and customer service standards

EXPERIENCE AND REQUIRED SKILLS:

At least two years previous patient care experience in a hospital setting or a related facility preferred.
Continued employment is dependent on successful completion of the organization dialysis training program and successful completion of CPR certification.

ADDENDUM:

Home Therapies Program (Not Home Assist)

This list pertains to task performed in the Home Therapies program under the direct supervision of the Home Therapies registered nurse (HT RN) and in compliance with state law.

May assist HT RN on Home Visit as directed
Reinforces PD/HHD patient education under supervision of HT Registered Nurse as permitted under state law
Schedules and contacts patients regarding appointments
Weigh patient and obtain vital signs
Collect patient’s treatment records and review for completion. Notify RN of incomplete / missing records.
Cleaning and prepping treatment room; preparing charts prior to clinic visit
Preparing lab tubes and requisitions & assisting with lab draw days both pre and post draw (PCT certified phlebotomy or per state regulations)
Clerical duties as assigned (faxing, mailing to physician offices etc.)
Set-up of the home hemodialysis machine and PD Cycler
Assist with exit site care when directed by HT RN
Obtain home hemodialysis water and dialysate samples and process for testing as directed by HT RN
Perform water dialysate collection and processing for testing as directed by the HT RN
Creates and sends patient reminders (supply inventory for order, Kt/V collection, bringing meds to clinic visit for review)
Prepare initial patient chart for admission. Complies and maintains medical records according to company policy and procedure and in compliance with all appropriate regulatory requirements
Maintains logs as directed and applicable
Support patient registration and use of connected health
Provide patient home support as indicated and permissible under state law and applicable regulations

Inventory of Home Program

Maintains par levels of home department supplies
Files home patient packing slips/invoices

Inventory for Patients

Assists patient with supply management and contacting customer service

EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity

Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.

EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity

Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.

Quick Apply

NEE USA Bio-Med Appl of Wisconsin Inc

Patient Care Technician - PCT - Training in Dialysis Provided

Full-time

Shawano, WI

Customer Service

7 months ago

No dialysis experience required as we provide extensive on-the-job PAID training!Clinic Location:1509 S Lincoln StShawano, WI 54166About this role: As.....

No dialysis experience required as we provide extensive on-the-job PAID training!

Clinic Location:

1509 S Lincoln St

Shawano, WI 54166

PRINCIPAL DUTIES AND RESPONSIBILITIES:

As a member of the nephrology healthcare team, you will provide safe and effective dialysis therapy for patients under the direct supervision of a licensed nurse.

Sets up, tests, and operates hemodialysis machines for patient treatments.
Obtains and documents necessary pre- and post-treatment vital signs and weight for each patient.
Evaluates vascular access pre-treatment and performs vascular access cannulation.
Evaluates intradialytic problems and provides intervention as prescribed by physician order or as directed.
Monitors patients’ response to dialysis therapy.
Evaluates patient prior to termination of venous access and discontinues dialysis treatment according to established procedures.
Reports any significant information and/or change in patient condition directly to supervisor.
Enters all treatment data into the designated clinical application in an accurate and timely manner.
Collects, labels, appropriately prepares, and stores lab samples according to required laboratory specifications.
Cleans and disinfects dialysis machine surface, chair, equipment, and surrounding area between treatments according to facility policy.
Assists other healthcare members in providing patient education.
Prepares, organizes, and efficiently uses supplies and equipment to prevent waste.

EDUCATION AND LICENSES:

High school diploma or G.E.D. required.

EXPERIENCE AND REQUIRED SKILLS:

Qualities and traits: dependable, compassionate, caring, supportive, collaborative, reliable.
Previous patient care experience in a hospital setting or a related facility (preferred but not required).
Continued employment is dependent on successful completion of the Fresenius Medical Care dialysis training program and successful completion of CPR certification.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

Employees are required to take the Ishihara's Color Blindness test as a condition of employment. Note that: Failing the Ishihara Test for Color Blindness does not preclude employment. We will consider whether reasonable accommodations can be made.
Day-to-day work includes desk and personal computer work and interaction with patients, facility staff, and physicians. The position requires travel between assigned facilities and various locations within the community. Travel to regional, business unit and corporate meetings may be required.
The work environment is characteristic of a healthcare facility with air temperature control and moderate noise levels. May be exposed to infectious and contagious diseases/materials.
The position provides direct patient care that regularly involves heavy lifting and moving of patients and assisting with ambulation. Equipment aids and/or coworkers may provide assistance. This position requires frequent, prolonged periods of standing and the employee must be able to bend over. The employee may occasionally be required to push and/or pull equipment, exerting up to 15 pounds of force. The employee may be required to lift and to lower solutions on a frequent basis of up to 30 lbs., and on an occasional basis lift up to 40 lbs., as high as 5 feet. There is a 2-person assist program and "material assist” devices for the heavier items.

EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity

Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.

EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity

Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.

Quick Apply

Vicar Operating, Inc. dba VCA

Client Service - Assistant Manager

Full-time

VCA Animal Specialty & Em...

Customer Service

7 months ago

Who We Are...VCA Animal Specialty & Emergency Center (ASEC) is a multi-specialty and emergency practice located in west Los Angeles. https://vcaho.....

Who We Are...

VCA Animal Specialty & Emergency Center (ASEC) is a multi-specialty and emergency practice located in west Los Angeles. https://vcahospitals.com/animal-specialty-emergency

What We Do…

Emergency & Critical Care, Surgery, Internal Medicine, Oncology, Diagnostic Imaging (CT, Fluoroscopy) and Cardiology.

Why We Need You...

VCA ASEC continues to be a staple in the community for over 25 years, and growing our team members and customer service levels are essential to continue to provide the best care possible. Our customer service team is the first impression our clients receive and are essential to our clients entire journey. Looking for someone to support and grow our customer service team with higher support levels, trainings, and care. You are a vital reason why our CSR team is prepared and can focus on providing the best service and to build trust with clients, so that VCA ASEC has the privilege to care for pets in a time of need.

What this job entails...

Works with Client Service Manager to ensure the employees and clients are supported and cared for. Skills needed will be in staff and client relations, communication, high emotional intelligence, training, professionalism, leadership and compassion for pets and people. Some responsibilities will be:

Assist with planning and executing customer service organization change
Recruiting, hiring, and on-boarding new team members
Assist with scheduling
Work with manager to support the team and resolving employee concerns
Plan and coordinate daily workload
Supervise and coach team in providing outstanding and empathetic service to clients
Assist and ensure the team addresses customer inquiries and concerns promptly and professionally
Prevent escalated clients and resolve client concerns in a compassionate and professional manner.
Assist in job training, team building and customer service skills
Provide back-up assistance to team when needed or when short
Identify and resolve problems that affect customer service quality and efficiency
Handle high volume of calls and remains calm and efficient under pressure.
Please note that positions can require flexible schedules, weekends, and some holidays.

Experience / Education:

3+ years of experience in client service leadership position
Related Degree or experience equivalent
Experience in veterinary medicine, specialty medicine experience a plus
Compassion for pets and people
High emotional intelligence

What We Value…

Compassion
Experience
Forward-thinking

Why You Should Consider Us...

As a part of the VCA family, you will enjoy exposure to diverse and stimulating culture and cases. We support and provide continued education and create a system where you can continue to explore career growth and opportunities.

VCA Animal Hospitals offers a competitive compensation and benefits package, including Medical/Dental/Vision insurance, 401(k) retirement plan, pet care discounts, paid vacation, holidays and sick days, health and well-being programs that provide resources and training. Compensation is negotiable based on education, experience, and other relevant credentials. The pay range for this position is $ 66,560 - $ 74,500.

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement, please see our career page at vcacareers.com

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.

Quick Apply

R02 USA Renal Care Group Inc

Patient Care Technician - PCT - Training in Dialysis Provided

Full-time

Milwaukee, WI

Customer Service

7 months ago

**No Dialysis specific experience required!! Fully paid, on-the-job training is provided!**Clinic Location:377 W. River Woods Pkwy, Ste 111Glendale, W.....

**No Dialysis specific experience required!! Fully paid, on-the-job training is provided!**

Clinic Location:

377 W. River Woods Pkwy, Ste 111

Glendale, WI 53212

PURPOSE AND SCOPE:

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Patient Related

Education:

Assist other health care members in providing patient specific detailed education regarding adequacy measures where appropriate - Online Clearance Monitoring (OLC), Adequacy Monitoring Program (AMP), Urea Kinetic Modeling (UKM), and regarding disease process/access.

Treatment:

Welcome assigned patients and inquire as to their wellbeing since their last treatment.
Evaluate vascular access for patency, perform vascular access cannulation, and perform administration of heparin as delegated or as allowed by state law.
Obtain necessary pre and post treatment vital signs and weight and perform vascular access evaluation pre- treatment
Initiate dialysis treatment according to prescribed orders including blood flow (QB) and dialysate flow (QD).
Evaluate intradialytic problems and provide intervention as prescribed by physician order or as directed.
Monitor patients’ response to dialysis therapy.
Obtain vital signs prior to reinfusion; perform all relevant functions necessary for the discontinuation of treatment - document.
Discontinue dialysis treatment according to established procedures and evaluate patient prior to termination of venous access - standing & sitting blood pressure
Obtain Hemostasis and apply appropriate dressings.
Evaluate the patient prior to discharge.
Perform and record Pre and Post dialysis evaluation, weight, and vital signs with initial identification
Responsible for calculating and entry of individual patients’ dialysis machine programming for Ultrafiltration (UF) goal; treatment time; and UF modeling as prescribed.
Responsible for ensuring appropriate safety alarms are enabled, including Narrow Venous Limits, (NVL) 160.
Record accurate and timely information regarding vital signs and treatment parameters onto the Hemodialysis Treatment Sheet with initial identification
Responsible for accurate documentation of information related to patient treatment including completion of Hemodialysis Treatment Sheet and, if applicable, progress notes.
Report any significant information and/or change in patient condition directly to the registered nurse or supervisor.
Observe patient and conduct machine safety checks according to facility policy. Report any change or unusual findings to the registered nurse or supervisor.
Perform and document any intervention for unusual patient status and document patients' response to intervention.
Evaluate patients’ vascular access during treatment including arterial and venous monitoring pressures, provide appropriate intervention as needed, document and report any unusual findings to the registered nurse or supervisor.
Obtain all prescribed laboratory testing and prepare specimens for collection.
Ensure that all blood spills are immediately cleaned with appropriate disinfectant according to facility policy.
Prepare, organize, and efficiently utilize supplies and equipment to prevent wastage.
Monitors patients performing self-care under the supervision of RN.

Staff Related

Assists in training of applicable direct patient care staff on appropriate programs under the supervision of a nurse.

Education/Communication:

Follows all organization business policies, procedures and systems incorporated into training, including compliance with ethical business practices
Maintain environmental integrity and aesthetics - ensure all areas are safe and clean.
Clean and disinfect dialysis machine surface, chair, equipment, and surrounding area between treatments according to facility policy.
Conduct all tasks necessary for preparation for dialysis treatment and document where appropriate and perform all required pretreatment dialysis machine alarm testing including Pressure Holding (PHT).
Initiate Solution Delivery System (SDS) system.

RECORD KEEPING:

Complete and document ongoing participation in Continuous Quality Improvement (CQI) activities.
Enters all treatment data into the designated clinical application in an accurate and timely manner.
Review treatment sheets for completeness, ensure nursing signatures are documented, and ensure

omitted entries are completed or corrected by appropriate staff.

Prepare initial patient chart for admission and compile paperwork for appropriate placement in chart.
Prepare/print lab requisitions for prescribed or stat Lab specimens according to laboratory destination.
Collect, label, appropriately prepare and store lab samples according required laboratory specifications.
Ensure collection of lab specimens by appropriate lab courier.

INFECTION CONTROL:

Assists in collecting information for infection control audits.
Supports staff and patient Adherence to infection control practices.
Follows infection control Policies and Procedures
Participates in and reinforces infection control education of patients and families under the direction of the CM or designee as allowed by state law.

TRANSITIONAL CARE UNIT:

Follows all newly admitted patients through their first 4 weeks of dialysis and coordinating their transitional dialysis care
Reinforces all education and care related matters as it relates to the new patient as allowed by state law
Liaisons with appropriate FKC staff members to provide the best patient experience including making sure all disciplines are scheduled to see patient according to plan.
Assists in assuring patient understanding or home dialysis products, benefits of home and how home dialysis can work for them.
Sets and preforms a treatment on all machines used in the transitional care unit.
Assist in assuring patient understanding of treatment options including demonstration of the peritoneal dialysis set-up.
Assists with coordination of transition to patient’s modality choice.
Assists with supply ordering and inventory for TCU

PHYSICAL DEMANDS AND WORKING CONDITIONS:

The physical demands and work environment characteristics described here are representative of those an employee

encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable

individuals with disabilities to perform the essential functions.

Employees are required to take the Ishihara's Color Blindness test as a condition of employment. Note that: Failing the

Ishihara Test for Color Blindness does not preclude employment. The Company will consider whether reasonable

accommodations can be made.

Day to day work includes desk and personal computer work and interaction with patients, facility staff, and physicians. The position requires travel between assigned facilities and various locations within the community. Travel to regional, Business Unit and Corporate meetings may be required.
The work environment is characteristic of a health care facility with air temperature control and moderate noise levels. May be exposed to infectious and contagious diseases/materials
The position provides direct patient care that regularly involves heavy lifting and moving of patients and assisting with ambulation. Equipment aids and/or coworkers may provide assistance. This position requires frequent, prolonged periods of standing and the employee must be able to bend over. The employee may occasionally be required to push and/or pull equipment, exerting up to 15 pounds of force. The employee may be required to lift and to lower solutions on a frequent basis of up to 30 lbs., and on an occasional lift basis up to 40 lbs., as high as 5 feet. There is a two-person assist program and "material assist” devices for the heavier items.

EDUCATION AND LICENSES:

High School diploma or G.E.D. required.
Must meet Center for Medicaid/Medicare Services (CMS)-approved state and/or national certification requirements within the required state or CMS timeline.
All appropriate state licensure, education, and training (if any) required.
Demonstrated commitment to organization culture, values, and customer service standards

EXPERIENCE AND REQUIRED SKILLS:

Previous patient care experience in a hospital setting or a related facility preferred.
Continued employment is dependent on successful completion of the organization dialysis training program and successful completion of CPR certification.

EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity

Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.

EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity

Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.

Quick Apply

R02 USA Renal Care Group Inc

Patient Care Technician Preceptor

Full-time

Milwaukee, WI

Customer Service

7 months ago

CCHT Certification RequiredPURPOSE AND SCOPE:Functions as part of the dialysis health care team in providing safe and effective dialysis therapy for p.....

CCHT Certification Required

PURPOSE AND SCOPE:

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Patient Related

Education:

Assist other health care members in providing patient specific detailed education regarding adequacy measures where appropriate - Online Clearance Monitoring (OLC), Adequacy Monitoring Program (AMP), Urea Kinetic Modeling (UKM), and regarding disease process/access.

Treatment:

Welcome assigned patients and inquire as to their wellbeing since their last treatment.
Evaluate vascular access for patency, perform vascular access cannulation, and perform administration of heparin as delegated or as allowed by state law.
Obtain necessary pre and post treatment vital signs and weight and perform vascular access evaluation pre- treatment
Initiate dialysis treatment according to prescribed orders including blood flow (QB) and dialysate flow (QD).
Evaluate intradialytic problems and provide intervention as prescribed by physician order or as directed.
Monitor patients’ response to dialysis therapy.
Obtain vital signs prior to reinfusion; perform all relevant functions necessary for the discontinuation of treatment - document.
Discontinue dialysis treatment according to established procedures and evaluate patient prior to termination of venous access - standing & sitting blood pressure
Obtain Hemostasis and apply appropriate dressings.
Evaluate the patient prior to discharge.
Perform and record Pre and Post dialysis evaluation, weight, and vital signs with initial identification
Responsible for calculating and entry of individual patients’ dialysis machine programming for Ultrafiltration (UF) goal; treatment time; and UF modeling as prescribed.
Responsible for ensuring appropriate safety alarms are enabled, including Narrow Venous Limits, (NVL) 160.
Record accurate and timely information regarding vital signs and treatment parameters onto the Hemodialysis Treatment Sheet with initial identification
Responsible for accurate documentation of information related to patient treatment including completion of Hemodialysis Treatment Sheet and, if applicable, progress notes.
Report any significant information and/or change in patient condition directly to the registered nurse or supervisor.
Observe patient and conduct machine safety checks according to facility policy. Report any change or unusual findings to the registered nurse or supervisor.
Perform and document any intervention for unusual patient status and document patients' response to intervention.
Evaluate patients’ vascular access during treatment including arterial and venous monitoring pressures, provide appropriate intervention as needed, document and report any unusual findings to the registered nurse or supervisor.
Obtain all prescribed laboratory testing and prepare specimens for collection.
Ensure that all blood spills are immediately cleaned with appropriate disinfectant according to facility policy.
Prepare, organize, and efficiently utilize supplies and equipment to prevent wastage.
Monitors patients performing self-care under the supervision of RN. Assists patients in performing self-care as applicable

Staff Related

Participates in the recruitment process for new clinical staff
Assists with clinical orientation and on-going training of all appropriate direct patient care personnel as well as the orientation of all facility staff to organization.
May function as a preceptor in direct patient care training, as determined by state specific guidelines and regulations, to support the delivery of quality patient care as per the standards set forth in the organization Clinical Services Clinical Training Manual(s), organization policies and procedures, and organization training standards.
Delivers and maintains on-going competency evaluations/audits to ensure ongoing performance of other PCT’s.
Collaborates with the Clinical Manager and Education Coordinator in driving organization quality standards through education regarding all ESRD regulatory and legal requirements and the practice of Continuous Quality Improvement.
Assists in training of applicable direct patient care staff on appropriate programs under the supervision of a nurse.
Provides developmental support to applicable clinical and facility staff.

Education/Communication:

Partners with RN and IDT staff to educate the appropriate personnel regarding the integrity and safety of the facility water systems, as allowed by local regulations.
Partners with RN and IDT staff to educate the appropriate personnel regarding the maintenance of environmental integrity, including patient and staff safety, of the facility.
Ensures a strong communication process between the Clinical Managers, Education Coordinators, direct patient care staff, and all support staff at the facility regarding appropriate training and organizational development programs and initiatives
Participates in implementing and potentially designs creative educational programs for PCT staff including contests and other team-based programs.
Collaborates with Clinical Managers and Education Coordinators in the scheduling and implementation of training programs and processes as directed.
Monitors processes in the delivery of patient care through regular Continuous Quality Improvement (CQI) activities.
Ensures all organization business policies, procedures and systems incorporated into training, including compliance with ethical business practices

Maintain environmental integrity and aesthetics - ensure all areas are safe and clean.
Clean and disinfect dialysis machine surface, chair, equipment, and surrounding area between treatments according to facility policy.
Conduct all tasks necessary for preparation for dialysis treatment and document where appropriate, and perform all required pretreatment dialysis machine alarm testing including Pressure Holding (PHT).
Initiate Solution Delivery System (SDS) system.

RECORD KEEPING:

Complete and document ongoing participation in Continuous Quality Improvement (CQI) activities.
Enters all treatment data into the designated clinical application in an accurate and timely manner.
Review treatment sheets for completeness, ensure nursing signatures are documented, and ensure omitted entries are completed or corrected by appropriate staff.
Prepare initial patient chart for admission and compile paperwork for appropriate placement in chart.
Prepare/print lab requisitions for prescribed or stat Lab specimens according to laboratory destination.
Collect, label, appropriately prepare and store lab samples according required laboratory specifications.
Ensure collection of lab specimens by appropriate lab courier.

INFECTION CONTROL:

Assists with facility QAI infection control audits.
Acts as a change agent for infection control practices within clinic. Under the direction of the CM or designee monitors staff and patient adherence to infection control practices.
Reinforces new hire employee adherence to infection control Policies and Procedures
Supports ongoing staff and patient engagement on infection control practices under the direction of CM or designee for example participation in patient lobby days and staff meetings to reinforce infection control practice.
Quarterly and under the direction of the CM reinforces patient and staff adherence to infection control Policies and Procedures through visual media such as posters, flyers, or bulletin boards.
Under the direction of the Education Dept. participates in education response to internal and external facility surveys.
Participates in and reinforces infection control education of patients and families under the direction of the CM or designee as allowed by state law

TRANSITIONAL CARE UNIT:

Follows all newly admitted patients through their first 4 weeks of dialysis and coordinating their transitional dialysis care
Reinforces all education and care related matters as it relates to the new patient as allowed by state law
Liaisons with appropriate FKC staff members to provide the best patient experience including making sure all disciplines are scheduled to see patient according to plan.
Assists in assuring patient understanding or home dialysis products, benefits of home and how home dialysis can work for them.
Sets and preforms a treatment on all machines used in the transitional care unit.
Assist in assuring patient understanding of treatment options including demonstration of the peritoneal dialysis set-up.
Assists with coordination of transition to patient’s modality choice.
Assists with supply ordering and inventory for TCU

PHYSICAL DEMANDS AND WORKING CONDITIONS:

The physical demands and work environment characteristics described here are representative of those an employee

encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable

individuals with disabilities to perform the essential functions.

Employees are required to take the Ishihara's Color Blindness test as a condition of employment. Note that: Failing the

Ishihara Test for Color Blindness does not preclude employment. The Company will consider whether reasonable

accommodations can be made.

Day to day work includes desk and personal computer work and interaction with patients, facility staff, and physicians. The position requires travel between assigned facilities and various locations within the community. Travel to regional, Business Unit and Corporate meetings may be required.
The work environment is characteristic of a health care facility with air temperature control and moderate noise levels. May be exposed to infectious and contagious diseases/materials
The position provides direct patient care that regularly involves heavy lifting and moving of patients and assisting with ambulation. Equipment aids and/or coworkers may provide assistance. This position requires frequent, prolonged periods of standing and the employee must be able to bend over. The employee may occasionally be required to push and/or pull equipment, exerting up to 15 pounds of force. The employee may be required to lift and to lower solutions on a frequent basis of up to 30 lbs., and on an occasional lift basis up to 40 lbs., as high as 5 feet. There is a two-person assist program and "material assist” devices for the heavier items.

EDUCATION AND LICENSES:

High School diploma or G.E.D. required. Bachelor’s degree preferred
Must have a valid PCT national certification or state specific certification as defined by Center for Medicaid/Medicare (CMS)All appropriate state licensure, education, and training (if any) required.
Demonstrated commitment to organization culture, values, and customer service standards
Attendance and active participation in all applicable preceptor training programs as established by education leadership
Attends Fresenius and publicly offered skill-based training as assigned by Clinical Manager.

EXPERIENCE AND REQUIRED SKILLS:

At least five years patient care experience in a hospital setting or a related facility preferred.
Continued employment is dependent on successful completion of the organization dialysis training program and successful completion of CPR certification.

EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity

Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.

EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity

Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.

Quick Apply

FMS USA Fresenius Mgmt Services Inc

Area Float Patient Care Technician - PCT

Full-time

Kaukauna, WI

Customer Service

7 months ago

Floating between Fox Valley area clinics-Marquette, Sheboygan, Oconto Falls, Escanaba, Iron Mountain, Oshkosh, Ripon, Kaukauna, Waupaca.Dialysis exper.....

Floating between Fox Valley area clinics-Marquette, Sheboygan, Oconto Falls, Escanaba, Iron Mountain, Oshkosh, Ripon, Kaukauna, Waupaca.

Dialysis experience preferred but not required for this role.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

As a member of the nephrology healthcare team, you will provide safe and effective dialysis therapy for patients under the direct supervision of a licensed nurse.

Sets up, tests, and operates hemodialysis machines for patient treatments.
Obtains and documents necessary pre- and post-treatment vital signs and weight for each patient.
Evaluates vascular access pre-treatment and performs vascular access cannulation.
Evaluates intradialytic problems and provides intervention as prescribed by physician order or as directed.
Monitors patients’ response to dialysis therapy.
Evaluates patient prior to termination of venous access and discontinues dialysis treatment according to established procedures.
Reports any significant information and/or change in patient condition directly to supervisor.
Enters all treatment data into the designated clinical application in an accurate and timely manner.
Collects, labels, appropriately prepares, and stores lab samples according to required laboratory specifications.
Cleans and disinfects dialysis machine surface, chair, equipment, and surrounding area between treatments according to facility policy.
Assists other healthcare members in providing patient education.
Prepares, organizes, and efficiently uses supplies and equipment to prevent waste.

EDUCATION AND LICENSES:

High school diploma or G.E.D. required.

EXPERIENCE AND REQUIRED SKILLS:

Qualities and traits: dependable, compassionate, caring, supportive, collaborative, reliable.
Previous patient care experience in a hospital setting or a related facility (preferred but not required).
Continued employment is dependent on successful completion of the Fresenius Medical Care dialysis training program and successful completion of CPR certification.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

Employees are required to take the Ishihara's Color Blindness test as a condition of employment. Note that: Failing the Ishihara Test for Color Blindness does not preclude employment. We will consider whether reasonable accommodations can be made.
Day-to-day work includes desk and personal computer work and interaction with patients, facility staff, and physicians. The position requires travel between assigned facilities and various locations within the community. Travel to regional, business unit and corporate meetings may be required.
The work environment is characteristic of a healthcare facility with air temperature control and moderate noise levels. May be exposed to infectious and contagious diseases/materials.
The position provides direct patient care that regularly involves heavy lifting and moving of patients and assisting with ambulation. Equipment aids and/or coworkers may provide assistance. This position requires frequent, prolonged periods of standing and the employee must be able to bend over. The employee may occasionally be required to push and/or pull equipment, exerting up to 15 pounds of force. The employee may be required to lift and to lower solutions on a frequent basis of up to 30 lbs., and on an occasional basis lift up to 40 lbs., as high as 5 feet. There is a 2-person assist program and "material assist” devices for the heavier items.

EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity

Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.

EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity

Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.

Quick Apply

Browse Job Category

Customer Service

Browse Location / Area

AF Oshkosh Specialty Films WI x

Milwaukee, WI

West Allis, WI

Madison, WI

VCA Animal Specialty & Emergency Center | 1061

0232 - Pittsburgh Specialty - Pharmacy

03653 - Aurora Med Group-Oshkosh West

10901 38th St, Kenosha WI

AF-WI Madison Natl HQ

Allina Health Specialty Center - Lakeville

Appleton, WI

Browse Companies

R02 USA Renal Care Group Inc

NEE USA Bio-Med Appl of Wisconsin Inc

Vicar Operating, Inc. dba VCA

Five Below Inc

Barry-Wehmiller Companies, Inc.

FMS USA Fresenius Mgmt Services Inc

043 Office

AFMIC American Family Mutual Insurance Company, S.I.

AHS Allina Health System

FVC USA Fresenius Vascular Care Inc

Frequently Asked Questions about Customer Service

What is considered a customer service job?

As a customer service representative, that individual will stand as the liaison, offer product or services information and solve any issues that customers might face. Responsibilities include managing incoming calls, generate sales leads, assess customer needs, establish sustainable relationships and provide accurate information.

Some of the prominent customer service jobs include call centre representative, concierge, client relations, receptionist, help desk, desk support engineer, patient care, field service technician, customer service manager, bank teller member services, technical support and social media customer care.

What are the Customer Service Officer role and responsibilities?

The role of customer service officer is to attract potential customers by answering product and service questions. Responsibilities include answering customer inquiries, direct customers to online resources, update customer records in the system, pitch ideas for improving customer care and develop a rapport with customers.

What are the Customer Service Executive responsibilities?

The role of customer service executive is to help customers with complaints, questions as well as provide information about product and service. Responsibilities include maintaining a professional attitude toward customers, responding promptly to customer inquiries, resolving customer complaints and ensure customer satisfaction by providing professional customer support.

What does a Customer Service Representative do?

The role of customer service representative is to act as a liaison, providing product/services information and resolve emerging problems. Responsibilities include managing calls, generate sales leads, assess customer needs to achieve satisfaction and building sustainable relationship with customer accounts through interactive communication.

What are the responsibilities of Customer Service Manager?

The role of customer service manager is to provide excellent customer service and to promote this idea throughout the organisation. Responsibilities include improving customer experience, take ownership of customer issues, develop service procedures, keep records of customer service, analyse statistics and compile accurate reports.

What are the roles and responsibilities of a Call Center Executive?

The role of call center executive is to be the liaison between the company and its current as well as potential customers. Responsibilities include managing large amount of calls, follow communication scripts, identify customer needs, seize opportunity to upsell products and build sustainable relationships with customers.

What are the Service Desk Analyst role and responsibilities?

The role of service desk analyst is to help users resolve issues with computer hardware or software. Responsibilities include assessing the troubleshooting problems, keeping the personnel information confidential and managing other resources if they are not capable of solving them.