Service Delivery Manager

Job Tasks:

• Being responsible for the delivery of services, across all service-lines (SD, OSS, LS2 EPS, LS2 CS), for a whole region.
• Manage business relationship for APAC region, being the main client contact for end customer.
• Applying strategy and decisions coming from the Central Governance committees (strategy, financial, steerco), and the Program Director (in charge of the whole contract),
• Following the quality and the performance relating to the scope in charge of, - Guiding local operational Delivery Managers to achieve quality and performance objectives, or to implement Service Improvement Programs,
• Lead assigned team in order to implement all requirements of the customer contract, defining, planning, tracking and managing the assigned project & targets successfully
• Monitor and evaluate service delivery processes and outcomes to ensure service delivery is efficient and cost effective
• Recognize and optimize processes/services and initiate the necessary steps
• Lead technical teams, rectify reliability issues, monitor progress, track KPIs and manage budgets

Job Requirements:

• Fluent English
• at least 5 years of experience
• Previous work experience (or equivalent) in project management and Service Delivery, preferable in IT field/ services
• Degree in Computer Science, Management, Economics or equivalent field

Perks & Benefits

• Central location
• Casual dress code
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities