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Service Delivery Manager / 服務交付經理

Petaling Jaya, Selangor, MY

HEMMERSBACH MALAYSIA SDN BHD

Contract

Senior Manager

工作任務：

領導指定的團隊，以實施客戶合約的所有要求，成功定義、規劃、追蹤和管理指定的專案和目標
作為與每個專案相關的所有營運問題的營運客戶聯絡人和焦點
監控和評估服務交付流程和結果，以確保服務交付高效且具成本效益
識別和優化流程/服務並啟動必要的步驟
管理客戶期望
指導和培訓現場/派遣支援團隊
領導技術和非技術團隊，糾正可靠性問題，監控進度，追蹤 KPI 並管理預算

工作要求：

流利的英語
至少5年經驗
具備專案管理和服務交付的工作經驗（或同等學歷），IT 領域/服務領域優先
電腦科學、管理、經濟或同等領域學位

津貼和福利

中心位置
休閒著裝要求
醫療保險
事假
開放文化
個人發展機會

Job Location

LO-B, Concourse Level, PJX-HM Shah Tower, No 16A, Persiaran Barat, 46050 Petaling Jaya, 46050 Petaling jaya, Selangor

Click to view the location on Google maps

Company Overview

We are specialized in cross-border infrastructural services for the information technology (IT) industry. With over 5,000+ permanent employees in 50+ subsidiaries we offer our services worldwide in more than 190 countries. Our company has dedicated employees working together towards a common goal of achieving excellence. We are a company focused on talent development to help build our expanding business. We empower IT industry leaders to provide Device as a Service (DaaS) everywhere. DaaS combines hardware, software, all lifecycle services including financing into a single contract with a usage-based fee. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

Company Summary

HEMMERSBACH MALAYSIA SDN BHD