Total 8 sales support specialist job vacancies in Customer Service category in Malaysia

Responsibilities:

• Coordinate sales team by managing schedules, filing important documents, and communicating relevant information across.
• Ensure the adequacy of sales-related equipments or materials.
• Respond to complaints from customers and give after-sales support when requested.
• Store and sort financial and non-financial data in electronic form and present reports.
• Handle the processing of all orders with accuracy and timeliness.
• Inform clients of unforeseen delays or problems.
• Monitor the team's progress, identify shortcomings, and propose improvements.
• Assist in the preparation and organising of promotional material or events.
• Ensure adherence to laws and policies.

Requirements:

• Proven experience in sales; experience as a sales coordinator or in other administrative positions will be considered a plus;.
• Excellent computer skills (MS Office).
• Proficiency in English.
• Well-organized and responsible with an aptitude in problem-solving.
• Strong verbal and written communication skills.
• A team player with high level of dedication.
• Possess at least a Bachelor's Degree in Business Administration or relevant field; certification in sales or marketing will be an asset.

Perks & Benefits

• Commission and bonus
• Casual dress code
• Paid training and development

Responsibilities:

• Coordinate sales team by managing schedules, filing important documents, and communicating relevant information across.
• Ensure the adequacy of sales-related equipments or materials.
• Respond to complaints from customers and give after-sales support when requested.
• Store and sort financial and non-financial data in electronic form and present reports.
• Handle the processing of all orders with accuracy and timeliness.
• Inform clients of unforeseen delays or problems.
• Monitor the team's progress, identify shortcomings, and propose improvements.
• Assist in the preparation and organising of promotional material or events.
• Ensure adherence to laws and policies.

Requirements:

• Proven experience in sales; experience as a sales coordinator or in other administrative positions will be considered a plus;.
• Excellent computer skills (MS Office).
• Proficiency in English.
• Well-organized and responsible with an aptitude in problem-solving.
• Strong verbal and written communication skills.
• A team player with high level of dedication.
• Possess at least a Bachelor's Degree in Business Administration or relevant field; certification in sales or marketing will be an asset.

Perks & Benefits

• Commission and bonus
• Casual dress code
• Paid training and development

Responsibilities:

• Coordinate sales team by managing schedules, filing important documents, and communicating relevant information across.
• Ensure the adequacy of sales-related equipments or materials.
• Respond to complaints from customers and give after-sales support when requested.
• Store and sort financial and non-financial data in electronic form and present reports.
• Handle the processing of all orders with accuracy and timeliness.
• Inform clients of unforeseen delays or problems.
• Monitor the team's progress, identify shortcomings, and propose improvements.
• Assist in the preparation and organising of promotional material or events.
• Ensure adherence to laws and policies.

Requirements:

• Proven experience in sales; experience as a sales coordinator or in other administrative positions will be considered a plus;.
• Excellent computer skills (MS Office).
• Proficiency in English.
• Well-organized and responsible with an aptitude in problem-solving.
• Strong verbal and written communication skills.
• A team player with high level of dedication.
• Possess at least a Bachelor's Degree in Business Administration or relevant field; certification in sales or marketing will be an asset.

Perks & Benefits

• Commission and bonus
• Casual dress code
• Paid training and development

職責：

• 透過管理日程、歸檔重要文件以及溝通相關資訊來協調銷售團隊。
• 確保銷售相關設備或材料的充足性。
• 回應客戶的投訴並根據要求提供售後支援。
• 以電子形式儲存和分類財務和非財務數據並呈現報告。
• 準確、及時地處理所有訂單。
• 通知客戶不可預見的延誤或問題。
• 監控團隊的進展，找出不足，並提出改善建議。
• 協助準備和組織宣傳品或活動。
• 確保遵守法律和政策。

要求：

• 豐富的銷售經驗；擔任銷售協調員或其他行政職位的經驗將被視為優先；。
• 優秀的電腦技能（MS Office）。
• 精通英語。
• 組織良好，責任感強，有解決問題的能力。
• 較強的口頭和書面溝通能力。
• 具有高度奉獻精神的團隊合作者。
• 至少擁有工商管理或相關領域的學士學位；銷售或行銷方面的認證將是一項資產。

津貼和福利

• 佣金和獎金
• 休閒著裝要求
• 有薪培訓和發展

Overview: We're seeking a proactive and independent Panel Support Specialist to oversee the seamless interaction with our TV and Digital panel members. This role involves managing a variety of tasks, including troubleshooting app/ software challenges faced by panel members, reporting issues to the relevant stakeholders and follow-up per case, conducting re-training sessions as needed to vendors/ members when needed. Additionally, you'll be supporting in panel communications to run campaigns and boost engagement with panel members.

Responsibilities: 

• Effectively address queries and concerns from panel members through email and other communication channels. Provide timely and accurate responses, maintaining a high standard of customer service and experience.
• Troubleshoot and address issues reported by panel members (i.e. TV and Digital panels and Content Insights panels)
• Conduct panel member database maintenance and quality control validations from time to time to ensure
• Provide support to Panel Communication Specialist, write and edit high-quality content for various communication channels, including monthly newsletters, weekly bulletins, web member portal updates, email campaigns, and other ad-hoc materials. Ensure content is engaging, informative, and tailored to the preferences of our panel members.
• Perform detailed data checks and reporting, highlighting any discrepancies or potential issues
• Support in managing database of household, individual and technical information
• Support in market research fieldwork to collect media consumption and annual updates on social demographic information from panel members
• Proactively engage and manage technicians/part-timers to ensure operation runs smoothly
• Comfortable collaborating remotely with fellow team members and with cross-functional teams within the organization, such as market researchers, data processing, and technical teams, to gather insights and information required

Job Summary:

The Customer Support Specialist is responsible for managing all inbound and outbound customer interactions across multiple channels, including phone, chat, email, and social media. This role ensures consistent, high-quality service, efficient management of high interaction volumes, and adherence to response and resolution times. The specialist will also support campaign management activities, including product promotions, service updates, and customer satisfaction surveys. Availability for customer support from 8 AM to 8 PM, Monday to Sunday, including Malaysia public holidays, is required.

Job Description:

1. Handle all inbound and outbound customer interactions across multiple channels, including phone, chat (WhatsApp, Line, etc.), email, and social media.
2. Ensure seamless and efficient communication with customers across all platforms.
3. Maintain consistency and high-quality service across all communication platforms.
4. Ensure that every customer interaction meets our quality standard.
5. Efficiently manage high volumes of customer interactions while maintaining quality and response times.
6. Maintain a maximum response time of 30 seconds for phone calls and 2 minutes for chat and email.
7. Resolve 90% of customer inquiries, problems, or complaints within the first contact.
8. Implement a clear escalation process for complex issues, ensuring resolution within 24 hours.
9. Conduct follow-up calls or messages to ensure customer satisfaction post-resolution.
10. Assist with outbound calls for product promotions, service updates, and customer satisfaction surveys.
11. Identify and segment the target audience for each campaign.
12. Integrate campaign support with our Customer Satisfaction (CSAT) and Net Promoter Score (NPS) strategy.

Job Requirement:

1. Possess a Diploma / Advanced Diploma, Bachelor’s Degree, or equivalent in any field.
2. Preferably at least 1 year of related working experience in a contact center.
3. Experience in managing live chats, emails, and inbound calls.
4. Fresh graduates and experienced applicants are welcome (entry-level will be discussed based on your previous experience).
5. Strong communication skills in email, face-to-face conversations, and messenger discussions.
6. Proficiency in English and Malay, both spoken and written; Mandarin is an added advantage.
7. Business writing skills are mandatory.
8. Good typing skills.
9. Strong logical thinking and problem-solving abilities.
10. Ability to work independently in a fast-paced environment.
11. Effective multitasking, prioritization, and time management skills.
12. Demonstrate teamwork consistently.
13. Positive attitude and eagerness to learn.
14. Fast learner with the ability to adapt to changes.
15. Good team player.
16. Willingness to work on a 24/7 shift basis, 5 days a week.

Job Description

• Ensure that all documents comply with company policies, legal requirements, and industry regulations. 
• Identify any discrepancies or irregularities and take appropriate action to address them. 
• Collaborate with internal teams, to resolve issues related to document verification and compliance. 
• Communicate effectively with external stakeholders to clarify requirements or request additional information as needed.
• Maintain accurate records of refund and reimbursement transactions, including detailed documentation of approvals, payments, and communication with stakeholders. 
• Generate reports on refund and reimbursement activity for management review and audit purposes.
• Communicate with users regarding refund status, providing clear explanations and assistance as needed. 
• Process refunds accurately and efficiently through backend systems and maintaining proper documentation.
• Gather feedback from users regarding their experience with our applications and services, capturing both technical issues and general feedback. 
• Provide clear and concise instructions to users via email to guide them through issue resolution steps or escalate issues as necessary. 
• Address user inquiries and concerns related to application difficulties, and functionality errors.

Job Requirements:

• Hold a Diploma/Advanced Diploma, Bachelor's Degree, or equivalent qualification in any field. 
• Preferably possess backend support working experience, with a minimum of 1 year in a related role. 
• Open to both fresh graduates and experienced applicants; entry-level discussions are possible based on previous experience. 
• Previous experience in backend support, customer service, or related roles is highly preferred. 
• Proficiency in English, Mandarin and Cantonese spoken and/or written.
• Demonstrate a strong attention to detail and accuracy in processing documents and data. 
• Possess excellent communication and interpersonal skills. 
• Ability to work both independently and collaboratively within a fast-paced environment. 
• Proficient in Microsoft Office Suite and other relevant software applications. 
• Familiarity with Hong Kong regulations pertaining to driver qualifications and vehicle requirements is considered advantageous. 

• Respond to client's issue and enquiries promptly through phone call, email, chat, and internal software
• Introduce and demonstrate the system to customers such as account registration, job posting and etc
• Responsible to escalate clients' issues to the sales team.
• Support the Account Manager by continuously showcasing positive & professional work attitude