Total 24 it auditor job vacancies in Information Technology category in Malaysia

Job Description

• Implement and support for IT system (OS - Windows/AIX/Unix/AS400)
• Perform Backup and Restore services when required
• Implement and support storage systems such as tape libraries, VTL, SAN Storage etc..
• Implement and support replication tools such as Veeam, MIMIX, MAXAVA, PowerHA etc.
• Implement a good security measure for Operating System such as SSL, authority settings, user profile management etc..
• Provide good customer service with sound advice and technical skills

Job Criteria

• Fresh Graduate are encourage to apply, training will be provided.
• Knowledge in maintaining AIX or AS400/IBM i systems would be preferred.
• Knowledge in replication product such as Veeam, MIMIX, MAXAVA, PowerHA would be highly considered.
• Knowledge on SAN Storage such as IBM, EMC, Hitachi storages.
• Basic knowledge in database.
• Network knowledge will be an added advantage.
• Implementation of other infrastructure related software and services.
• If you do not have any skills mentioned above but are highly motivated, we provide classroom and on-the-job training.

For Malaysian ONLY

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Casual dress code
• Company trips
• Medical insurance
• Personal leave

Job Highlights

Supportive Teammate

Innovative & Growth Work Culture

Learn from seasoned professionals

IT Support - Internship (January Intake)

Job Scope and Description:

• setting up, training, troubleshooting, and testing our software, providing expert advice and solutions to customer issues, and ensuring all tickets are resolved promptly and to the client's satisfaction.
• Handle problem-solving, troubleshooting, and debugging skills who can quickly and efficiently identify and escalate issues to the appropriate level of support.
• Seeking a customer support specialist to assist clients via phone and remote access.
• Comprehensive training and hands-on guidance provided.
• Opportunity to discover your talents and work alongside senior experts and young professionals.

Requirements:

• Diploma/Bachelor in Computer Science/Information Technology or equivalent.
• Proficiency in Bahasa Malaysia, and English.
• Able speak and read in Mandarin.
• Able to work in Raja Uda, Butterworth Penang

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Free snacks / Happy hours
• Five-day workweek, 8:30 am to 5:30 pm.
• Reasonable annual leave and maternity/paternity leave entitlements.
• Relaxing cafe area, free parking, complimentary snacks and beverages, and more.
• Our company values passion, hard work, collaboration, purpose, and performance.
• Career development opportunities

Job Responsibilities:

• Coordinate internal resources and third parties/vendors for the flawless execution of projects.
• Ensure that all projects are delivered on-time, within scope and within budget.
• Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility.
• Ensure resource availability and allocation.
• Develop a detailed project plan to track progress.
• Use appropriate verification techniques to manage changes in project scope, schedule and costs.
• Measure project performance using appropriate systems, tools and techniques.
• Report and escalate to management as needed.
• Manage the relationship with the client and all stakeholders.
• Perform risk management to minimize project risks.
• Establish and maintain relationships with third parties/vendors.
• Create and maintain comprehensive project documentation.

Job Requirement:

• Proven working experience as a project manager in the information technology sector
• Experience in project management, with the ability to lead project teams to completion
• Understanding of formal project management methodologies and best practices
• Excellent communication skills, both written and verbal
• Strong interpersonal and team leadership skills
• Able to complete projects in a timely manner and manage budgets effectively
• Demonstrable problem-solving skills in project management
• Strong organizational skills with attention to detail and the ability to multitask
• Ability to manage multiple projects simultaneously
• Proficiency in Microsoft Office tools
• Knowledge and certified in ITIL, PMP and PMBOK
• Proficiency in project management tools and software, including Asana and Microsoft Project

Interested candidates, please submit your resume to lillianlim@karunasarawak.com  or contact our HR, Lillian, at 016-8868836 for information / interview appointments.

Perks & Benefits

• Employee equity
• Casual dress code
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

工作亮點

支持隊友

創新與成長的工作文化

向經驗豐富的專業人士學習

IT 支援 - 實習（一月入學）

工作範圍及說明：

• 設定、培訓、故障排除和測試我們的軟體，為客戶問題提供專家建議和解決方案，並確保所有問題都得到及時解決並讓客戶滿意。
• 具備解決問題、故障排除和調試的技能，能夠快速有效地識別問題並將問題升級到適當的支援等級。
• 尋求客戶支援專家透過電話和遠端存取為客戶提供協助。
• 提供全面的培訓和實踐指導。
• 有機會發現自己的才能並與資深專家和年輕專業人士一起工作。

要求：

• 電腦科學/資訊科技文憑/學士學位或同等學歷。
• 精通馬來語和英語。
• 能夠用國語說和讀。
• 能夠在 Raja Uda, Butterworth Penang 工作

津貼和福利

• 津貼（旅費、交通費等）
• 免費小吃/歡樂時光
• 每週工作五天，上午 8:30 至下午 5:30。
• 合理的年假和產假/陪產假權利。
• 輕鬆的咖啡廳區、免費停車場、免費小吃和飲料等等。
• 我們公司重視熱情、勤奮、協作、目標和績效。
• 職涯發展機會

職位描述

• IT系統的實施與支援（作業系統 - Windows/AIX/Unix/AS400）
• 需要時執行備份和復原服務
• 實施和支援儲存系統，例如磁帶庫、VTL、SAN 儲存等。
• 實作並支援複製工具，例如 Veeam、MIMIX、MAXAVA、PowerHA 等。
• 對作業系統實施良好的安全措施，如SSL、權限設定、使用者設定檔管理等。
• 透過合理的建議和技術技能提供良好的客戶服務

職位標準

• 鼓勵應屆畢業生申請，將提供訓練。
• 有維護 AIX 或 AS400/IBM i 系統知識者優先。
• 具有 Veeam、MIMIX、MAXAVA、PowerHA 等複製產品知識的優先考慮。
• 了解 SAN 儲存（例如 IBM、EMC、Hitachi 儲存）。
• 資料庫基礎知識。
• 網路知識將是一個額外的優勢。
• 實施其他基礎設施相關的軟體和服務。
• 如果您不具備上述任何技能，但積極性很高，我們可以提供課堂和在職培訓。

僅限馬來西亞人

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 附近的公共交通
• 休閒著裝要求
• 公司旅行
• 醫療保險
• 事假

• First Level Hardware & Software support (Laptops, Desktops, Printer, mobile phones, Microsoft Office, Office 365) for BMY and BCN site 
• First contact of IT related tasks for Plant and Administration 
• Direct contact and counterpart to and for Global IT to implement, manage and adapt systems to comply with Baerlocher group standards 
• Direct contact and counterpart to external IT service providers 
• Administration and support of local infrastructure systems (AD, Azure AD, Server, Backup, Network) in cooperation with Global IT 
• Create and maintain IT documentation 
• Computer & Software inventory, license tracking, asset management and hardware maintenance renewals based on IT management system  
• Software and systems installation based on Software Deployment system in cooperation with Global IT 
• Creation, Adoption and Maintenance of IT policies and systems to support the implementation of strategies set by upper management & Global IT.  
• Analyzing the business requirements of departments, determining their technology needs and finding solutions in alignment with Global IT to accomplish the requirement.  
• Ensuring that IT systems, applications and communication equipment within the organization are managed and maintained in accordance with documented processes, procedures, guidelines and instructions. 

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Regular team activities
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities
• Paid training and development

• BMY 和 BCN 網站的一級硬體和軟體支援（筆記型電腦、桌上型電腦、印表機、手機、Microsoft Office、Office 365）
• 首次接觸工廠和管理部門的 IT 相關任務
• 與 Global IT 直接聯繫和對應，以實施、管理和調整系統以符合 Baerlocher 集團標準
• 與外部 IT 服務提供者的直接聯繫和對應
• 與 Global IT 合作管理和支援本地基礎設施系統（AD、Azure AD、伺服器、備份、網路）
• 建立和維護 IT 文檔
• 基於IT管理系統的電腦和軟體庫存、許可證追蹤、資產管理和硬體維護更新
• 與Global IT合作基於Software Deployment系統的軟體和系統安裝
• 創建、採用和維護 IT 政策和系統，以支援高階管理人員和全球 IT 制定的策略的實施。
• 分析部門的業務需求，確定其技術需求，並找到與全球 IT 一致的解決方案來完成需求。
• 確保組織內的 IT 系統、應用程式和通訊設備按照記錄的流程、程序、指南和說明進行管理和維護。

津貼和福利

• 員工股權
• 佣金和獎金
• 津貼（旅費、交通費等）
• 定期團隊活動
• 醫療保險
• 事假
• 開放文化
• 個人發展機會
• 有薪培訓和發展

IMPORTANT:

• When applying, please indicate your internship period, including both the start and end dates of your availability.
• The internship duration must be a minimum of 3 months or longer.

During the internship period, you will be exposed to these areas:

Role & Responsibilities:

• Hardware Support: Install, configure, and troubleshoot hardware components such as PCs, notebooks, printers, and scanners.
• Software Support:
  • Install, configure, and troubleshoot the Microsoft Windows Operating System and Microsoft Applications on desktops and notebooks.
  • Install and resolve issues related to McAfee Antivirus Software, including applying patches and hotfixes for Microsoft or other applications.
• Data Analysis: Conduct analysis to support business and IT-related activities.
• System Imaging and Deployment:
  • Create and manage PC images for streamlined deployment.
  • Support CA deployment and manage McAfee Agents as required.

Requirements:

• Currently pursuing or holding a Diploma or Bachelor's Degree in Computer Science, Information Technology, or a related field.
• Proficiency in Windows Operating Systems and Microsoft Desktop Applications.
• Strong passion for learning, quick adaptability, and effective communication and interpersonal skills.
• Open to undertaking the outlined internship responsibilities.
• Willing to travel within the Klang Valley area (preferably with own transport).
• Internship Duration: Minimum of 3 months or longer.

Perks & Benefits

• Employee equity
• Nearby public transport
• Central location
• Open culture
• Personal development opportunities

The role involves providing technical support, engaging in sales activities, and delivering exceptional customer service on a daily basis. The Pre-Sales and Technical role requires working closely with the technical team to understand and present complex solutions to clients.

Job Description:

• Building the product lines, services, supporting the sales department in sales activities, and developing the company’s portfolio.
• Procuring, maintaining, developing, upgrading and other IT systems-related items for the use of LifeTech and its customers.
• To maintain a thorough knowledge of the company’s products and service offerings and methodologies
• To work with the product development teams to capture new customer requirements and develop and expand the product portfolio
• Planning of sales strategies, the positioning in contrast to the competitors and the demonstration of the business
• Preparation of presentations about the products or services with all their values for the usage of the sales department
• Creation of marketing concepts
• To articulate (through written submissions and oral presentations) solutions to both technical and non-technical customers
• Coordination and organization of demand generating activities like tradeshows, company events or customer workshops
• Engagement with the customers and interpretation of their needs and derivation of advice for prospective products that are aligned with the customers' demands
• To advise on bid / no bid decisions based on technical and commercial considerations
• Assist in production of RFP/RFQ
• Ensure smooth transition to technical teams of the business and functional requirements agreed with customer and enable initial hand holding and relationship building with customer

Job Requirement:

• 2-3 Year Experience in Business Development or Sales
• Excellent communication skills with a flair for presentations.
• Ability to speak and write good English is a must
• Forward thinking, open-minded confident and self-motivated
• Bachelor's degree in Information Technology or related field

Perks & Benefits

• Nearby public transport
• Free snacks / Happy hours
• Personal development opportunities

Responsibilities:

• Execute full software development life cycle (SDLC).
• Create flowcharts, layouts and documentation to identify requirements and solutions.
• Write well-designed, testable code.
• Produce specifications and determine operational feasibility.
• Integrate software components into a fully functional software system.
• Develop software verification plans and quality assurance procedures.
• Document and maintain software functionality.
• Troubleshoot, debug and upgrade existing systems.
• Deploy programs and evaluate user feedback.
• Comply with project plans and industry standards.
• Ensure software is updated with latest features.

Requirements:

• Proven work experience as a Software Engineer or Software Developer.
• Experience designing interactive applications.
• Ability to develop software in Java, Ruby on Rails, C++ or other programming languages.
• Strong knowledge of relational databases, SQL and ORM technologies (JPA2, Hibernate).
• Experience developing web applications using at least one popular web framework (JSF, Wicket, GWT, Spring MVC).
• Familiarity with test-driven development.
• Excel in software engineering tools.
• Ability to document requirements and specifications.
• Possess at least a Bachelor's Degree in Computer Science, Engineering or relevant field.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Casual dress code
• Free snacks / Happy hours

Job Responsibilities:

• Coordinate internal resources and third parties/vendors for the flawless execution of projects.
• Ensure that all projects are delivered on-time, within scope and within budget.
• Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility.
• Ensure resource availability and allocation.
• Develop a detailed project plan to track progress.
• Use appropriate verification techniques to manage changes in project scope, schedule and costs.
• Measure project performance using appropriate systems, tools and techniques.
• Report and escalate to management as needed.
• Manage the relationship with the client and all stakeholders.
• Perform risk management to minimize project risks.
• Establish and maintain relationships with third parties/vendors.
• Create and maintain comprehensive project documentation.

Job Requirement:

• Proven working experience as a project manager in the information technology sector
• Experience in project management, with the ability to lead project teams to completion
• Understanding of formal project management methodologies and best practices
• Excellent communication skills, both written and verbal
• Strong interpersonal and team leadership skills
• Able to complete projects in a timely manner and manage budgets effectively
• Demonstrable problem-solving skills in project management
• Strong organizational skills with attention to detail and the ability to multitask
• Ability to manage multiple projects simultaneously
• Proficiency in Microsoft Office tools
• Knowledge and certified in ITIL, PMP and PMBOK
• Proficiency in project management tools and software, including Asana and Microsoft Project

Interested candidates, please submit your resume to lillianlim@karunasarawak.com  or contact our HR, Lillian, at 016-8868836 for information / interview appointments.

Perks & Benefits

• Employee equity
• Casual dress code
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

Job Responsibilities:

• Coordinate internal resources and third parties/vendors for the flawless execution of projects.
• Ensure that all projects are delivered on-time, within scope and within budget.
• Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility.
• Ensure resource availability and allocation.
• Develop a detailed project plan to track progress.
• Use appropriate verification techniques to manage changes in project scope, schedule and costs.
• Measure project performance using appropriate systems, tools and techniques.
• Report and escalate to management as needed.
• Manage the relationship with the client and all stakeholders.
• Perform risk management to minimize project risks.
• Establish and maintain relationships with third parties/vendors.
• Create and maintain comprehensive project documentation.

Job Requirement:

• Proven working experience as a project manager in the information technology sector
• Experience in project management, with the ability to lead project teams to completion
• Understanding of formal project management methodologies and best practices
• Excellent communication skills, both written and verbal
• Strong interpersonal and team leadership skills
• Able to complete projects in a timely manner and manage budgets effectively
• Demonstrable problem-solving skills in project management
• Strong organizational skills with attention to detail and the ability to multitask
• Ability to manage multiple projects simultaneously
• Proficiency in Microsoft Office tools
• Knowledge and certified in ITIL, PMP and PMBOK
• Proficiency in project management tools and software, including Asana and Microsoft Project

Interested candidates, please submit your resume to lillianlim@karunasarawak.com  or contact our HR, Lillian, at 016-8868836 for information / interview appointments.

Perks & Benefits

• Employee equity
• Casual dress code
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

Job Responsibilities:

• Coordinate internal resources and third parties/vendors for the flawless execution of projects.
• Ensure that all projects are delivered on-time, within scope and within budget.
• Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility.
• Ensure resource availability and allocation.
• Develop a detailed project plan to track progress.
• Use appropriate verification techniques to manage changes in project scope, schedule and costs.
• Measure project performance using appropriate systems, tools and techniques.
• Report and escalate to management as needed.
• Manage the relationship with the client and all stakeholders.
• Perform risk management to minimize project risks.
• Establish and maintain relationships with third parties/vendors.
• Create and maintain comprehensive project documentation.

Job Requirement:

• Proven working experience as a project manager in the information technology sector
• Experience in project management, with the ability to lead project teams to completion
• Understanding of formal project management methodologies and best practices
• Excellent communication skills, both written and verbal
• Strong interpersonal and team leadership skills
• Able to complete projects in a timely manner and manage budgets effectively
• Demonstrable problem-solving skills in project management
• Strong organizational skills with attention to detail and the ability to multitask
• Ability to manage multiple projects simultaneously
• Proficiency in Microsoft Office tools
• Knowledge and certified in ITIL, PMP and PMBOK
• Proficiency in project management tools and software, including Asana and Microsoft Project

Interested candidates, please submit your resume to lillianlim@karunasarawak.com  or contact our HR, Lillian, at 016-8868836 for information / interview appointments.

Perks & Benefits

• Employee equity
• Casual dress code
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

Job Responsibilities:

• Coordinate internal resources and third parties/vendors for the flawless execution of projects.
• Ensure that all projects are delivered on-time, within scope and within budget.
• Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility.
• Ensure resource availability and allocation.
• Develop a detailed project plan to track progress.
• Use appropriate verification techniques to manage changes in project scope, schedule and costs.
• Measure project performance using appropriate systems, tools and techniques.
• Report and escalate to management as needed.
• Manage the relationship with the client and all stakeholders.
• Perform risk management to minimize project risks.
• Establish and maintain relationships with third parties/vendors.
• Create and maintain comprehensive project documentation.

Job Requirement:

• Proven working experience as a project manager in the information technology sector
• Experience in project management, with the ability to lead project teams to completion
• Understanding of formal project management methodologies and best practices
• Excellent communication skills, both written and verbal
• Strong interpersonal and team leadership skills
• Able to complete projects in a timely manner and manage budgets effectively
• Demonstrable problem-solving skills in project management
• Strong organizational skills with attention to detail and the ability to multitask
• Ability to manage multiple projects simultaneously
• Proficiency in Microsoft Office tools
• Knowledge and certified in ITIL, PMP and PMBOK
• Proficiency in project management tools and software, including Asana and Microsoft Project

Interested candidates, please submit your resume to lillianlim@karunasarawak.com  or contact our HR, Lillian, at 016-8868836 for information / interview appointments.

Perks & Benefits

• Employee equity
• Casual dress code
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

Responsibilities:

1. Oversee and manage the day-to-day IT operations, ensuring all systems and networks are operating efficiently and securely.
2. Able to procure necessary IT related equipment for company needs.
3. Responsible for ERP system (Epicor Kinetic) to provide first line of support.
4. Involve in application design, confirm the system logic, system integration, system interfaces, and system customisations.
5. Provide daily technical support for desktops, laptops, printers, servers, and network issues.
6. Perform general IT administrative tasks, including managing the fixed asset register, documentation, and guidelines.
7. Offer timely end-user support, diligently troubleshooting and resolving IT-related issues while keeping the helpdesk ticketing system updated with accurate information.
8. Execute any additional tasks and responsibilities that may be assigned periodically by senior management.

Position Requirements:

• Degree in Computer Science or similar field.
• At least 3 years of ERP (Epicor Kinetic) implementation experience either from an end-user or vendor background.
• Good understanding of ERP functionalities.
• Good planning and coordination skills.
• Strong writing, verbal communication, and presentation skills.
• Good interpersonal skill and with proven ability in troubleshooting and problem solving.
• Able to work travel when is required. 
• Fluency in both written and spoken English and Bahasa Malaysia.

Benefits:

• Allowance provided
• Permanent position with salary increment after confirmation
• Annual salary and performance-based bonuses
• 5 working days (Monday to Friday)
• On-site parking
• Air-conditioned work environment
• Access to panel clinics
• Medical and dental claims
• Hospitalization and surgery insurance
• Personal accident insurance

IMPORTANT:

• When applying, please indicate your internship period, including both the start and end dates of your availability.
• The internship duration must be a minimum of 3 months or longer.

During the internship period, you will be exposed to these areas:

Role & Responsibilities:

• Hardware Support: Install, configure, and troubleshoot hardware components such as PCs, notebooks, printers, and scanners.
• Software Support:
  • Install, configure, and troubleshoot the Microsoft Windows Operating System and Microsoft Applications on desktops and notebooks.
  • Install and resolve issues related to McAfee Antivirus Software, including applying patches and hotfixes for Microsoft or other applications.
• Data Analysis: Conduct analysis to support business and IT-related activities.
• System Imaging and Deployment:
  • Create and manage PC images for streamlined deployment.
  • Support CA deployment and manage McAfee Agents as required.

Requirements:

• Currently pursuing or holding a Diploma or Bachelor's Degree in Computer Science, Information Technology, or a related field.
• Proficiency in Windows Operating Systems and Microsoft Desktop Applications.
• Strong passion for learning, quick adaptability, and effective communication and interpersonal skills.
• Open to undertaking the outlined internship responsibilities.
• Willing to travel within the Klang Valley area (preferably with own transport).
• Internship Duration: Minimum of 3 months or longer.

Perks & Benefits

• Employee equity
• Nearby public transport
• Central location
• Open culture
• Personal development opportunities

JOB DESCRIPTION

1. Provide system administration support and maintenance of in-house application system including installation, configuration and troubleshooting
2. Understand operating systems, network, troubleshooting and firewall technologies.
3. Setting up computers and/or other hardware peripherals for employees and in-house functions.
4. Manage periodical tasks like daily backups, month-end closing process, stocks taking process, updating of data processing.
5. Maintain Company’s website to ensure the web sites contents are up to date.
6. Ensure timely development and ongoing maintenance of company-wide ERP system.
7. Research, document and resolve technical issues relating to ERP system.
8. Update and manage ERP application system documentation.
9. Interact with ERP vendor on issues requiring technical assistance requests for the systems.
10. Ensure system issues are resolved on time and efficiently to meet deadlines.
11. Work closely and coordinate IT project activities with internal departments
12. Proactive with good data analytical skills and problem-solving abilities to diagnose and resolve IT application issue.
13. Handle all types of system emergencies (IT related)
14. Performing any other IT related duties assigned.

REQUIREMENT

1. Degree in IT/ Computer Science or equivalent
2. Preferably with 3 years of working experience in IT field
3. Must have knowledge in AI/ Web Design
4. Possess good interpersonal & communication skill

Perks & Benefits

• Free snacks / Happy hours
• Medical insurance
• Personal leave
• Paid training and development

IT Technical Support Engineer are mainly responsible for the smooth running of computer system and ensuring users get maximum benefits from them. Individual tasks vary depending on the size and structure of the organisation, but you'll generally need to:

Job Responsibilities :

- install and configure computer hardware operating systems and applications

- Monitor and maintain computer systems and networks

- Discuss with colleague or clients through a series of actions, either face to face or over the phone, to help set up systems or resolve issues

- Troubleshoot system and network problems, diagnosing and solving hardware or software faults

- Replace parts as required

- Provide support, including procedural documentation and relevant reports

- Follow diagrams and written instructions to repair a fault or set up a system

- Support the roll-out of new applications

- Set up new users' account and profiles and deal with password issues

- Respond within agreed time limits to call-outs

- Work continuously on a task until completion (or referral to third parties, if appropriate)

- Priorities and manage many open case at one time

- Rapidly establish a good working relationship with customers and other professionals, such as software developers

- Test and evaluate new technology

- Conduct electrical safety checks on computer equipment

Requirements:

- Candidate must possess at least Professional certificate

- Diploma / Advance / Higher / Graduate Diploma in Computer Science / Information Technology or equivalent

- At least 2 Years of working experience in Server Maintenance Services, Networking & Hardware Firewall or related IT knowledge with L1 & L 2 Level and above

- Possess driving license with own transport (preferred car)

- Willing to travel outstation when required

- Required language(s): English, Bahasa Malaysia and Mandarin

- Aggressive, self-disciplined and good communication skills

- Excellent service-oriented attitude towards the customer

- Willing to learn adn follow instruction from superior, able to work in a team and independently

- Full time position

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

職位描述

1. 提供系統管理支援和內部應用系統的維護，包括安裝、配置和故障排除
2. 了解作業系統、網路、故障排除和防火牆技術。
3. 為員工和內部職能設定電腦和/或其他硬體週邊設備。
4. 管理定期任務，如每日備份、月末結算流程、盤點流程、資料處理更新。
5. 維護公司網站，確保網站內容是最新的。
6. 確保全公司 ERP 系統的及時開發和持續維護。
7. 研究、記錄並解決與 ERP 系統相關的技術問題。
8. 更新和管理ERP應用系統文件。
9. 就需要係統技術援助請求的問題與 ERP 供應商互動。
10. 確保系統問題按時有效地解決。
11. 與內部部門密切合作並協調 IT 專案活動
12. 積極主動，具有良好的數據分析能力和解決問題的能力，能夠診斷和解決 IT 應用問題。
13. 處理各類系統緊急狀況（IT相關）
14. 履行指派的任何其他 IT 相關職責。

要求

1. IT/電腦科學學位或同等學歷
2. 最好有3年IT領域工作經驗
3. 必須具備人工智慧/網頁設計知識
4. 擁有良好的人際溝通與溝通能力

津貼和福利

• 免費小吃/歡樂時光
• 醫療保險
• 事假
• 有薪培訓和發展

職責：

1. 監督和管理日常 IT 運營，確保所有系統和網路有效率、安全地運作。
2. 能夠根據公司需求採購必要的IT相關設備。
3. 負責ERP系統（Epicor Kinetic）提供第一線支援。
4. 參與應用程式設計，確認系統邏輯、系統整合、系統介面和系統客製化。
5. 為桌上型電腦、筆記型電腦、印表機、伺服器和網路問題提供日常技術支援。
6. 執行一般 IT 管理任務，包括管理固定資產登記冊、文件和指南。
7. 提供及時的最終用戶支持，認真排除故障並解決 IT 相關問題，同時保持幫助台票務系統更新準確資訊。
8. 執行高階管理層可能定期分配的任何其他任務和職責。

職位要求：

• 計算機科學或類似領域的學位。
• 擁有至少 3 年最終使用者或供應商背景的 ERP (Epicor Kinetic) 實施經驗。
• 對ERP功能有很好的了解。
• 良好的計劃和協調能力。
• 較強的寫作、口語溝通和表達能力。
• 良好的人際溝通能力以及經過驗證的故障排除和解決問題的能力。
• 需要時能夠出差工作。
• 流利的英語和馬來語書面和口語能力。

好處：

• 提供津貼
• 永久職位，確認後加薪
• 年薪和績效獎金
• 5個工作天（週一至週五）
• 現場停車
• 空調工作環境
• 進入指定診所
• 醫療和牙科索賠
• 住院及手術保險
• 人身意外傷害保險

Job Brief:

The IT Manager is responsible for overseeing IT operations, leading the team, managing infrastructure and projects, ensuring security, and maintaining service accounts. This role ensures efficient system performance aligned with business objectives.

Job Responsibilities:

• Manage the IT team, assigning tasks, providing guidance, and overseeing day-to-day operations to ensure smooth functioning.
• Oversee IT infrastructure, including server management, networking, storage, and domain server operations.
• Manage both internal and public software applications, ensuring proper licensing and regular updates.
• Lead and manage multiple IT projects, ensuring they are delivered on time, within scope, and aligned with business goals.
• Manage the list of service subscriptions and vendor accounts, ensuring smooth operations and cost-effectiveness.
• Monitor and troubleshoot IT systems to ensure performance, security, and reliability.
• Implement and maintain robust security protocols to protect against cyber threats.
• Experience with web administration is a plus, contributing to web infrastructure management.
• Effectively communicate with internal stakeholders, ensuring IT strategies align with business objectives.

Job Requirements:

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• At least 3 years of team management experience and 5 years of IT operations.
• Experience in internal project management
• Proficient in English, Mandarin is a plus.
• Programming language of Java, Bootstrap, Framework 4.0, Jquery will be a plus.
• Familiarity with the Software Development Life Cycle (SDLC) will be a plus.
• Familiar with Visual basic, HTML, ASP Classic
• Proficiency in managing hardware, software, and network Excellent leadership, communication, and project management skills.
• Strong problem-solving and decision-making abilities.
• Ability to work collaboratively in a team environment and manage multiple tasks simultaneously.

Responsibilities:

• Manage and maintain all infrastructure including but not limited to servers, network system, storage and cloud platform.
• Monitor infrastructure performance and proactively troubleshoot issues to ensure continuous availability and minimum interruption or downtime.
• Design, architect, develop and implement necessary actions or area of improvement of new infrastructure solution to further improve the capability, performance, reliability, resiliency & integrity which compliance with industry standard and best practices
• Implement routine maintenance tasks to perform systems administration, patch management and systems backup
• Collaborate with internal team and external vendors for technical troubleshooting support, preventive maintenance, planning, implementation and resolution in network, hardware and software issues or faults.
• Participate in sourcing, evaluating, recommending and negotiating with solution providers and consultants on technical specifications, supports and services to establish good partnership and optimum service level to ensure user and company interests are protected
• Maintain, develop and follow proper system procedures, guidelines, reports and technical documentations to achieve systematic and consistent operations
• Perform any other tasks as assigned by the management

Technical Skills:

• Experience and knowledge in PC, server, network, communication systems and systems inter connectivity
• Problem solving and troubleshooting
• Risk and issue management
• Analytical, conceptual and strategic thinking
• Project management and implementation

Requirements:

• Candidate must possess at least a Diploma/Degree in Computer Science/Software Engineering/Information Technology or equivalent
• Proven experience in IT infrastructure management with good knowledge of Business IT Systems including application servers, email and web servers, windows operating systems and applications
• Familiar with SaaS / cloud technologies (AWS or Azure), Windows Server 2019/2022, Windows 10/11, Microsoft 365 services, Active Directory, DNS, Firewall, etc.
• Able to write scripting to automated processes using Microsoft Power Automate or other relevant automation and scripting tools will be a good to have skill
• Knowledge of ITIL and other IT service management frameworks
• Hands-on experience in troubleshooting, maintain and support on technical issues is highly desirable (network, server, computer and peripheral)
• Experience with IFCA.net system would be an added advantage
• Highly adaptive, initiative, able to multi-task and flexible in progressive workloads
• Good command in spoken and written English and Malay
• Possess own transport and willing to travel to support when required

POSITION SUMMARY:

The Head of IT Operations will lead the development and implementation of IT operations strategies and roadmaps, ensuring alignment with the overall Group IT strategic plans. Acting as a trusted advisor to the Tune Protect Malaysia leadership team, the incumbent will ensure IT services effectively address business needs while maintaining operational excellence and mitigating risks related to IT landscapes. This role requires a strong understanding of the technology landscape, the ability to foster stakeholder relationships, and a focus on security, business continuity, and operational excellence.

JOB RESPONSIBILITIES:

Strategy & Leadership

• Provide leadership to the IT Operations unit, fostering a culture of business orientation and continuous service improvement.
• Develop and execute IT operations strategies and roadmaps aligned with Group IT and enterprise strategic plans.
• Control annual operating and capital expenditure budgets (Capex/Opex)
• Support the business in driving customer-centric initiatives for good customer engagement and experience.

IT Service Management

• Ensure smooth transition and ongoing support for the core system migration to go-live and post-go-live phases.
• Oversee IT end-user services, core system operations and IT service management
• Ensure service level agreements (SLAs) and operating level agreements (OLAs) across Tune Protect entities are met consistently
• Lead IT service management initiatives and develop IT scorecards for senior management reviews

Risk & Security

• Identify, assess, and communicate risks related to the IT landscape
• Ensure effective application of security, risk management, and business continuity principles
• Address and resolve findings from internal and external IT audits (e.g., EY, KPMG) to achieve timely closure

Partner and Vendor Engagement

• Develop IT vendor management processes and governance frameworks.
• Enhance engagement with strategic partners and suppliers through effective partner governance.
• Foster collaborative partnerships to improve service delivery and operational efficiency

Performance and Governance

• Measure and ensure operational services and performance using consistent and accurate metrics.
• Align IT initiatives with the long-term and annual business plans of the organization.
• Support the rollout of security and quality assurance initiatives.
• Maintain close coordination with audit, product, and technology teams to drive improvements.

Key Deliverables/Expectations

• Digital and API-first approach to IT operations
• Seamless core system implementation and ongoing support.
• Effective management of two core systems integral to the transformation process.
• Successful closure of audit findings and improved risk management.
• Implementation of IT service scorecards and consistent measurement of performance.
• Alignment of IT operations with strategic goals, ensuring ROI and cost optimization.

QUALIFICATIONS & EXPERIENCE:

• Bachelor's degree in Engineering, Technology, Computer Science, Computer Engineering, or an equivalent discipline.
• Minimum 10 years of versatile experience in IT Application Operations, with a preference for candidates from financial institutions, though not mandatory.
• Proven experience in managing and implementing modern technologies, including:

-         Cloud infrastructure and services

-         Digital business models

-         API-driven architectures.

SKILLS & COMPETENCIES:

• Leadership & Communication: Ability to drive high accountability teams and communicate with all stakeholders effectively
• Customer Focus: Commitment to delivering customer-centric IT services that meet business and customer needs
• Risk Management: Expertise in identifying and mitigating IT-related risks
• Vendor Management: Skilled in establishing and managing partnerships with vendors and service providers

Job Brief:

We are looking for a skilled IT Product Manager to lead the development, enhancement, and optimization of our technology products and services. As an IT Product Manager, you will be responsible for the product lifecycle, from ideation and strategy to implementation and performance monitoring. You will work closely with cross-functional teams to ensure the product meets business goals.

Job Responsibilities:

• Gather and prioritize product requirements from stakeholders, defining and developing clear product strategy, specifications and user stories for the development team.
• Work closely with cross-functional teams (e.g., engineering, UX/UI design, marketing) to deliver high-quality products that meet user needs and business goals.
• Serve as the main point of contact for product-related queries, updates, and stakeholder communications throughout the product lifecycle.
• Set and monitor product KPIs (e.g., user engagement, performance, adoption rate, etc.) to assess the success and identify areas for improvement.
• Ensure strong product documentation and maintain accurate records of updates, features, and issues.
• Provide training and product insights to internal teams, equipping them with the knowledge to support customers effectively.
• Identify potential risks and create mitigation strategies, ensuring minimal impact on product performance and timelines.
• Resolve product issues in a timely manner and work with IT and support teams to address and escalate incidents when necessary.

Job Requirements:

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field. 
• 3-5 years of experience in product management, with a focus on IT products or technology solutions.
• Technical Skills:
• Strong understanding of software development processes, IT infrastructure, cloud computing, and cybersecurity.
• Proficiency with product management tools (e.g., JIRA, DevOps) and familiarity with Agile/Scrum methodologies.
• Experience with data analysis and familiarity with tools such as Google Analytics, SQL, or BI software is a plus.
• Proficiency in software development with expertise in Java, Bootstrap, Framework 4.0, jQuery, Visual Basic, HTML, and ASP Classic is a plus.
• Knowledge of application security (encryption, authentication, security assessments) is a plus.
• Soft Skills:
• Excellent communication and interpersonal skills, with the ability to translate technical concepts into user-friendly language.
• Strong problem-solving skills, with a proactive approach to identifying and addressing challenges.
• Ability to work in a fast-paced environment, managing multiple projects and priorities simultaneously.
• Demonstrated interest and passion for the industry.