Total 20 Others/Any level Information Technology job vacancies in cyberjaya

Position: Network Operations Center, Team Lead

Work location: Cyberjaya, Putrajaya

Job Highlights:

We are seeking an experienced NOC Team Leader to join our Network Operations Center located in Cyberjaya/Putrajaya. This newly created position involves overseeing half of the NOC Engineers and managing their direct line responsibilities. The Team Leader will serve as a crucial technical escalation point, particularly in incident management.

Key Responsibilities

• • Line Management: Directly manage a team of NOC Engineers, including conducting one-on-one meetings, approving holidays according to the agreed rota, and overseeing performance reviews.
  • Technical Escalation: Act as the first escalation point for NOC engineers, both internally within the company and externally with vendors and customers.
  • 24/7 Coverage: Ensure that the NOC maintains full shift coverage around the clock.
  • Process Improvement: Support the NOC by consolidating monitoring systems and streamlining workflows.
  • SLA Adherence: Ensure compliance with agreed service level agreements (SLAs) and quality standards.
  • Incident Management: Take an active role in managing incidents during major disruptions and participate in post-incident reviews.

Objectives

• • Lead the NOC team effectively while managing the 24/7 operational rota.
  • Focus on developing processes and analyzing workflows within the NOC department.
  • Serve as the primary escalation point for technical issues within the NOC.

Requirements

• • A minimum of a Diploma or Bachelor's Degree in Information Technology, Networking, Computer Studies, or a related field.
  • At least CCNA certification is required.
  • A minimum of 2-5 years of relevant experience in a technical role.
  • Strong knowledge of TCP/IP networking, including LAN, WAN, and WLAN management.
  • Familiarity with internetworking technologies like VLANs, STP, and routing protocols such as IGRP, EIGRP, OSPF, and BGP.
  • Prior experience in a technical role within an ISP, Telco, or Managed Services environment is preferred.
  • An ability to explain technical content to non-technical audiences.
  • A genuine interest in continuous improvement with excellent analytical skills to spot and progress improvement opportunities within the team.
  • Demonstrated leadership experience with a focus on coaching and providing structured feedback to team members.
  • Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical audiences.

This role requires flexibility for weekend and night shifts, with additional compensation provided. Interested candidates should send their CV and certifications to jobs@iburuj.com.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Company trips
• Medical insurance
• Personal leave
• Personal development opportunities

Position: Database Administrator

Work location: Putrajaya

Job Highlights:

We are seeking an experienced Database Administrator to join our team in Putrajaya. This position is critical in ensuring the integrity, performance, and security of our databases. The successful candidate will be responsible for managing database systems, performing regular maintenance, and providing technical support.

Key Responsibilities

• Database Backup: Ensure successful daily database backups are executed in a timely manner.
• Error Management: Monitor and resolve critical errors to maintain database integrity.
• Tablespace Monitoring: Maintain a minimum of free space in database tablespaces.
• System Health Monitoring: Oversee CPU and memory usage in the RHEL database environment to ensure optimal performance.
• Load Management: Identify and investigate unusual load patterns on the database.
• Application Server Monitoring: Check the EM Application Server for user activities that may cause CPU spikes; terminate sessions exceeding limits if necessary.
• Disaster Recovery Oversight: Ensure disaster recovery processes are functioning continuously.
• Record Lock Management: Utilize SQL scripts to manage user access to locked data.
• Table Lock Management: Use SQL scripts to release locked data for user access.
• Data Extraction and Transformation: Collaborate with Application Engineers to extract reports and transform data into user-friendly formats (e.g., .csv, .txt, .xlsx).
• Database Maintenance: Conduct monthly maintenance activities to keep the database healthy.
• Reporting: Generate monthly reports for management review.
• Data Analysis: Analyze user-requested data and provide insights.

Objectives

• Effectively manage database operations and ensure system reliability.
• Continuously improve processes related to database management and performance monitoring.
• Act as a key resource for technical issues related to databases.

 Requirements

• • A minimum of a Diploma or Bachelor's Degree in Information Technology, Computer Science, or a related field.
  • Relevant certifications (e.g., Oracle Certified Professional) are preferred.
  • At least 2-5 years of experience in database administration or a similar technical role.
  • Strong knowledge of SQL and experience with RDBMS systems (e.g., Oracle, MySQL).
  • Familiarity with backup and recovery procedures, performance tuning, and security practices.
  • Excellent analytical skills with a focus on problem-solving and process improvement.
  • Strong communication skills, capable of explaining technical concepts to non-technical stakeholders.

This role requires flexibility for weekend and night shifts, as well as availability for both planned and unplanned downtime. Candidates must be prepared to accommodate these scheduling requirements.

Interested applicants should send their CV and certifications to jobs@iburuj.com.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Central location
• Personal leave
• Personal development opportunities
• Paid training and development

Position: Database Administrator

Work location: Putrajaya

Job Highlights:

We are seeking an experienced Database Administrator to join our team in Putrajaya. This position is critical in ensuring the integrity, performance, and security of our databases. The successful candidate will be responsible for managing database systems, performing regular maintenance, and providing technical support.

Key Responsibilities

• Database Backup: Ensure successful daily database backups are executed in a timely manner.
• Error Management: Monitor and resolve critical errors to maintain database integrity.
• Tablespace Monitoring: Maintain a minimum of free space in database tablespaces.
• System Health Monitoring: Oversee CPU and memory usage in the RHEL database environment to ensure optimal performance.
• Load Management: Identify and investigate unusual load patterns on the database.
• Application Server Monitoring: Check the EM Application Server for user activities that may cause CPU spikes; terminate sessions exceeding limits if necessary.
• Disaster Recovery Oversight: Ensure disaster recovery processes are functioning continuously.
• Record Lock Management: Utilize SQL scripts to manage user access to locked data.
• Table Lock Management: Use SQL scripts to release locked data for user access.
• Data Extraction and Transformation: Collaborate with Application Engineers to extract reports and transform data into user-friendly formats (e.g., .csv, .txt, .xlsx).
• Database Maintenance: Conduct monthly maintenance activities to keep the database healthy.
• Reporting: Generate monthly reports for management review.
• Data Analysis: Analyze user-requested data and provide insights.

Objectives

• Effectively manage database operations and ensure system reliability.
• Continuously improve processes related to database management and performance monitoring.
• Act as a key resource for technical issues related to databases.

 Requirements

• • A minimum of a Diploma or Bachelor's Degree in Information Technology, Computer Science, or a related field.
  • Relevant certifications (e.g., Oracle Certified Professional) are preferred.
  • At least 2-5 years of experience in database administration or a similar technical role.
  • Strong knowledge of SQL and experience with RDBMS systems (e.g., Oracle, MySQL).
  • Familiarity with backup and recovery procedures, performance tuning, and security practices.
  • Excellent analytical skills with a focus on problem-solving and process improvement.
  • Strong communication skills, capable of explaining technical concepts to non-technical stakeholders.

This role requires flexibility for weekend and night shifts, as well as availability for both planned and unplanned downtime. Candidates must be prepared to accommodate these scheduling requirements.

Interested applicants should send their CV and certifications to jobs@iburuj.com.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Central location
• Personal leave
• Personal development opportunities
• Paid training and development

Position: Network Operations Center, Team Lead

Work location: Cyberjaya, Putrajaya

Job Highlights:

We are seeking an experienced NOC Team Leader to join our Network Operations Center located in Cyberjaya/Putrajaya. This newly created position involves overseeing half of the NOC Engineers and managing their direct line responsibilities. The Team Leader will serve as a crucial technical escalation point, particularly in incident management.

Key Responsibilities

• • Line Management: Directly manage a team of NOC Engineers, including conducting one-on-one meetings, approving holidays according to the agreed rota, and overseeing performance reviews.
  • Technical Escalation: Act as the first escalation point for NOC engineers, both internally within the company and externally with vendors and customers.
  • 24/7 Coverage: Ensure that the NOC maintains full shift coverage around the clock.
  • Process Improvement: Support the NOC by consolidating monitoring systems and streamlining workflows.
  • SLA Adherence: Ensure compliance with agreed service level agreements (SLAs) and quality standards.
  • Incident Management: Take an active role in managing incidents during major disruptions and participate in post-incident reviews.

Objectives

• • Lead the NOC team effectively while managing the 24/7 operational rota.
  • Focus on developing processes and analyzing workflows within the NOC department.
  • Serve as the primary escalation point for technical issues within the NOC.

Requirements

• • A minimum of a Diploma or Bachelor's Degree in Information Technology, Networking, Computer Studies, or a related field.
  • At least CCNA certification is required.
  • A minimum of 2-5 years of relevant experience in a technical role.
  • Strong knowledge of TCP/IP networking, including LAN, WAN, and WLAN management.
  • Familiarity with internetworking technologies like VLANs, STP, and routing protocols such as IGRP, EIGRP, OSPF, and BGP.
  • Prior experience in a technical role within an ISP, Telco, or Managed Services environment is preferred.
  • An ability to explain technical content to non-technical audiences.
  • A genuine interest in continuous improvement with excellent analytical skills to spot and progress improvement opportunities within the team.
  • Demonstrated leadership experience with a focus on coaching and providing structured feedback to team members.
  • Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical audiences.

This role requires flexibility for weekend and night shifts, with additional compensation provided. Interested candidates should send their CV and certifications to jobs@iburuj.com.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Company trips
• Medical insurance
• Personal leave
• Personal development opportunities

Job Brief

We are looking for a System Engineer to join our team on a shift basis to help build out, maintain, and troubleshoot our rapidly expanding infrastructure. You have to demonstrate superb technical competency, delivering mission critical infrastructure and ensuring the highest levels of availability, performance and security. You will work in a shift rotation model to ensure 24/7 operational efficiency and support, keeping our systems running smoothly and securely.

Responsibilities

• Manage and monitor all installed systems and infrastructure

• Install, configure, test and maintain operating systems, application software and system management tools

• Proactively ensure the highest levels of systems and infrastructure availability

• Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes

• Maintain security, backup, and redundancy strategies

• Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks

• Participate in the design of information and operational support systems

• Provide 2nd and 3rd level support

• Liaise with vendors and other IT personnel for problem resolution

•Ensure round-the-clock monitoring of systems and infrastructure, identifying and resolving issues promptly during your assigned shift.

•Provide system support to team members and users during your shift, including troubleshooting and guidance.

Requirements and skills

• BS/MS degree in Computer Science, Information Technology, Engineering or a related subject

• Experience in installing, configuring and troubleshooting UNIX/Linux based environments.

• Experience in installing, configuring and maintaining infrastructure servers (e.g.,DNS, SMTP, NTP, LDAP)

• Experience in the administration and performance tuning of application stacks (e.g.,Tomcat, JBoss, Apache, NGINX)

• Have knowledge in the administration and performance tuning of RDBMS (e.g., MySQL/MariaDB, Oracle, MSSQL)

• Cloud experience, preferably in Azure

• Experience with virtualization and containerization (e.g., VMware, KVM, Redhat Virtulization, Docker, Kubernetes)

• Experience with monitoring systems (e.g., Nagios, Prometheus, Grafana)

• Have knowledge or experience working with NAS Storage

• Solid scripting skills (e.g., shell scripts, Perl, Ruby, Python)

• Solid networking knowledge (OSI network layers, TCP/IP)

• The position requires working in shifts, including night shifts, weekends, and holidays depending on the shift rotation.

•Shift schedules are designed to ensure 24/7 system support, which may include rotating shifts or fixed hours as per business needs.

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

職位簡介

我們正在尋找一名系統工程師輪班加入我們的團隊，以幫助建置、維護和排除我們快速擴展的基礎設施的故障。您必須展現精湛的技術能力，提供關鍵任務基礎架構並確保最高水準的可用性、效能和安全性。您將採用輪班模式工作，以確保 24/7 的營運效率和支持，並保持我們的系統平穩、安全地運作。

職責

• 管理和監控所有已安裝的系統和基礎設施

• 安裝、設定、測試和維護作業系統、應用軟體和系統管理工具

• 主動確保最高水準的系統和基礎設施可用性

• 監控和測試應用程式效能是否存在潛在瓶頸，確定可能的解決方案，並與開發人員合作實施這些修復

• 維護安全、備份和冗餘策略

• 編寫和維護自訂腳本以提高系統效率並減少任何任務的人工幹預時間

• 參與資訊與營運支援系統的設計

• 提供二級和三級支持

• 與供應商和其他 IT 人員聯絡以解決問題

•確保對系統和基礎設施進行全天候監控，在指定的輪班期間及時識別和解決問題。

•在輪班期間為團隊成員和使用者提供系統支持，包括故障排除和指導。

要求和技能

• 電腦科學、資訊科技、工程或相關學科的學士/碩士學位

• 具備基於UNIX/Linux 的環境的安裝、設定和故障排除經驗。

• 安裝、設定和維護基礎設施伺服器（例如DNS、SMTP、NTP、LDAP）的經驗

• 應用程式堆疊的管理和效能調優經驗（例如，Tomcat、JBoss、Apache、NGINX）

• 具備RDBMS 管理和效能調校方面的知識（例如MySQL/MariaDB、Oracle、MSSQL）

• 雲端體驗，最好是在 Azure 中

• 虛擬化和容器化經驗（例如VMware、KVM、Redhat Virtulization、Docker、Kubernetes）

• 監控系統經驗（例如Nagios、Prometheus、Grafana）

• 擁有使用 NAS 儲存的知識或經驗

• 紮實的腳本技能（例如，shell 腳本、Perl、Ruby、Python）

• 紮實的網路知識（OSI 網路層、TCP/IP）

•該職位需要輪班工作，包括夜班、週末和假日，具體取決於輪班輪班。

• 輪班安排旨在確保 24/7 系統支持，其中可能包括根據業務需求進行輪班或固定工作時間。

津貼和福利

• 事假
• 開放文化
• 個人發展機會

RESPONSIBILITIES

✍ Design and develop the respective platform codes, configurations, and unit testing.

✍ Ensure deliverables meet business requirements.

✍ Able to work with minimal supervision.

✍ Continuously resolving minor or major technical requests, inquiries, bug fixes, and complaints.

✍ Ensure all support or project activities comply with the quality assurance, audit specification, internal controls and standards.

✍ Provide up-to-date and accurate relevant documentation of changes, fixes, upgrades, enhancements of supported applications; and implementation of procedures per established standards.

REQUIREMENTS

✍ Diploma or Bachelor's Degree in Computer Science, Information Technology, Engineering or relevant fields.

✍ Minimum two(2) years of solid experience in Front-End design/development.

✍ Relevant experience but not limited to HTML5, CSS3, Javascript, React JS, AJAX, and Bootstrap.

✍ Experience in REST API, Liferay platform, and Figma Developer Mode an added advantage, BUT not mandatory.

✍ Experience with the Agile Scrum development environment is an added advantage.

✍ Good analytical, problem-solving, and organization skills.

JOB HIGHLIGHTS

✅ Local Malaysians reside locally only.

✅ 5-day work week with a hybrid/remote working arrangement.

✅ Excellent growth and career advancement opportunities.

✅ Competitive remuneration package.

• Interacts with the Product Owner / Business Analyst to define, refine, develop, test and deliver against functional requirements
• Understands and translates functional into technical requirements
• Works with an architecture team to design the components of the product suite
• Provides input to the project delivery plan, including sizing and estimation if required, with regards to one's areas of responsibility
• Coordinates the work within the boundaries of their teams and project
• Being accountable for the quality of one's team and supporting through code review processes and testing strategies as a whole-team approach
• Implements correct, performant and reliable code on schedule and according to specification
• Determines code quality and test coverage, and designing and implementing tests to make sure software is built to the highest quality possible
• Develops and maintains test automation efficiency and effectiveness
• Responsible for defect closure and root cause analysis to avoid regressions
• Drives continual improvement in quality and efficiency, including defect prevention/ root cause analysis, suggesting and adopting improvements to technology and efficiency
• Collaborates and partners across different departments including support, consulting, product management, and engineering
• Writes technical documentation for internal or external consumption, for developers of varying skills level
• Influences system designs and plans from a testing perspective
• Reviews, analyses and improves test coverage and reduces defect count for their product area
• Collaborate with developers to bring new software releases and services into production
• Automate everything from deployment, monitoring, management and incident response - treat 'Everything as Code'
• Develop and improve operational practices and procedures

Interacts with the Product Owner / Business Analyst to define, refine, develop, test and deliver against functional requirements

• Understands and translates functional into technical requirements
• Works with an architecture team to design the components of the product suite
• Provides input to the project delivery plan, including sizing and estimation if required, with regards to one's areas of responsibility
• Coordinates the work within the boundaries of their teams and project
• Being accountable for the quality of one's team and supporting through code review processes and testing strategies as a whole-team approach
• Implements correct, performant and reliable code and according to specification
• Determines code quality and test coverage, and designing and implementing tests to make sure software is built to the highest quality possible
• Develops and maintains test automation efficiency and effectiveness
• Responsible for defect closure and root cause analysis to avoid regressions
• Drives continual improvement in quality and efficiency, including defect prevention/ root cause analysis, suggesting and adopting improvements to technology and efficiency
• Collaborates and partners across different departments including support, consulting, product management, and engineering
• Writes technical documentation for internal or external consumption, for developers of varying skills level
• Influences system designs and plans from a testing perspective
• Reviews, analyses and improves test coverage and reduces defect count for their product area
• Collaborate with developers to bring new software releases and services into production
• Automate everything from deployment, monitoring, management and incident response - treat 'Everything as Code'
• Develop and improve operational practices and procedures
• This role will report to the Software Engineering Director.

Interacts with the Product Owner / Business Analyst to define, refine, develop, test and deliver against functional requirements

Understands and translates functional into technical requirements

Works with an architecture team to design the components of the product suite

Provides input to the project delivery plan, including sizing and estimation if required, with regards to one's areas of responsibility

Coordinates the work within the boundaries of their teams and project

Being accountable for the quality of one's team and supporting through code review processes and testing strategies as a whole-team approach

Implements correct, performant and reliable code on schedule and according to specification

Determines code quality and test coverage, and designing and implementing tests to make sure software is built to the highest quality possible

Develops and maintains test automation efficiency and effectiveness

Responsible for defect closure and root cause analysis to avoid regressions

Drives continual improvement in quality and efficiency, including defect prevention/ root cause analysis, suggesting and adopting improvements to technology and efficiency

Collaborates and partners across different departments including support, consulting, product management, and engineering

Writes technical documentation for internal or external consumption, for developers of varying skills level

Influences system designs and plans from a testing perspective

Reviews, analyses and improves test coverage and reduces defect count for their product area

Collaborate with developers to bring new software releases and services into production

Automate everything from deployment, monitoring, management and incident response - treat 'Everything as Code'

Develop and improve operational practices and procedures

We are looking for an experienced Application Packaging Specialist to join our IT team. You will be responsible for packaging, deploying, and maintaining applications using SCCM, Intune, and Patch My PC. You will have experience with application lifecycle management, software distribution, and patch management.

Main Responsibilities: 

• Application Packaging: Create, test, and deploy application packages using SCCM and Intune. 

• Patch Management: Use Patch My PC to automate third-party application updates and ensure systems are up-to-date and secure. 

• Software Deployment: Manage the end-to-end software deployment process, including release, distribution, and troubleshooting. 

• Compliance and Security: Ensure all applications and patches comply with security policies and standards. 

• Documentation: Maintain detailed documentation of application packaging processes, deployment procedures, and troubleshooting steps. 

• Collaboration: Work closely with IT teams, developers, and end-users to gather requirements and ensure successful application deployments. 

• Support: Provide technical support for application packaging and deployment issues. 

1.     Responsibilities, duties and authority

·        The Application Engineer is responsible for translating RFI into technical solutions, allowing for technology, time schedules and budgets.

·        You are responsible for the commercial proposal and coordinate the entire tender and quotation procedure, from RFQ to issuing of the quotation, with all the necessary departments.

·        You translate the customer’s preferences into standards and technical options.

·        You translate the customer’s needs to the quotation that has the greatest chance of success with the best possible pre-calculated margin.

·        You substantiate and defend the technical-commercial proposal to the customer.

·        You furnish the customer with solutions consisting of the maximum number of standard HITEC solutions.

·        You start up the sales process by independently following an actual lead.

·        You incorporate a long-term business partner in your portfolio as an account.

·        You draw up the price specifications for the Business Partners.

·        You ensure a smooth transfer to the project team so that they can execute and complete the project.

·        You maintain contact with (in-house) suppliers with respect to the quality requirements and standards and the quality of the supplied peripheral equipment.

·        You draw up the specifications for the peripheral equipment that needs to be purchased.

·        You ensure that correct and complete technical documentation is made available on time.

·        You give customers and colleagues advice on technical solutions.

·        You provide and rectify technical information for customers, consultants, suppliers and the company.

·        You are a member of Project team during the implementation of projects.

2.     Communication

·        You communicate with the customers and translate the customer’s needs into (standard) technical

solutions.

·        You proactively support the Partners.

·        You answer the commercial questions from other country organizations.

·        You proactively discuss the optimization options with departments.

·        You discuss the progress and quality of the work with the Sales Manager.

·        You work with colleagues from Engineering and Project Management to design and support the project organization in the country organizations.

·        You coordinate the technical side of the project with the Sales and Engineering departments and provide technical support for the Project Manager.

·        You provide support during tests and during the external installation and commissioning process.

·        You approve the quotations jointly with the Sales Manager.

·        You discuss the progress and quality of the work with the Projects Manager.

3. Company rules and rules of conduct

·        HITEC has company rules, the rules of conduct, guidelines and work procedures to be followed by its employees.

·        You have 3-5 years of related experience.

·        You have affinity with mechanical engineering.

·        You have experience with project-based work.

·        You are familiar with UPS systems and areas of application.

·        You are familiar with international B2B and can understand/have affinity with other cultures.

·        You speak, write and read English and preferably also can speak and read Chinese.

·        You have experience with MS Office and AutoCAD.

• Act as the main spokesperson to articulate the technology value of the product/domain to internal teams (delivery, product managers) and occasionally to external audiences (customers).
• Serve as the go-to design authority for the development team.
• Contribute to overall architecture improvements and validate proposed architectures by building prototypes.
• Balance tactical needs with longer-term architectural strategy.
• Articulate the cost and benefits of solutions,
• Contribute to overall architecture improvements of the platform and/or services
• Validate the proposed architecture building prototypes and undertake the necessary POC
• Manage the balance between tactical needs and longer-term architectural strategyWhen required, be able to articulate the cost and benefits of the solutions and translate technology into business language and value
• Keep abreast about new advances in own technology areas and propose the implementation of state-of-art technology
• Work closely with Global Architects on any key architectural alignment & decisions
• Participates in reviews of software engineers’ code to deliver high quality solutions
• Provide supports to SRE/GPS colleagues in troubleshooting high-severity production incidents

The Senior Engineer is responsible for complex tasks and completing them despite roadblocks; grabbing others for help or insight as necessary. They require very little oversight beyond high-level direction. They can take a complex user story, break it down into tasks, and complete them with relative ease. An important focus of this level is having a direct understanding of the users of their software, whether they be customers, or other Engineers on the team. A team member at this level is always seeking out the context and must understand the “why” of a particular feature. They use their understanding of the business and the user to influence their task prioritization.

This role is well suited to people who are focused on becoming great engineers, learning how to set high quality bars for their work without sacrificing productivity. It’s well suited to engineers who want to be empowered as an integral part of the team to help them achieve common goals. They should thrive working in a dynamic, fast moving and challenging (and somewhat ambiguous) environment.

Core Responsibilities

• Requirements Analysis and Design -  

• Contributes to the process of requirements gathering with various stakeholders (Product Owners, Delivery and Support functions, Product Management, Operations team etc.), with a focus on technical feasibility. 
• Attend and contribute to discussions and backlog refinement (scope, acceptance criteria and architecture definition), driving the discussion when required. 
• Translates functional and non-functional requirements into technical requirements. 
• Responsible for the technical design and estimation of new features taking into consideration risks in alignment with process and team standards. 
• Works with Lead Developers and Architects to design the components of the product suite, then provides technical guidance to the engineering teams. 
• Responsible for producing both low-level and high-level design documents according to the product needs. 

• Development -  

• Implement correct, performant and reliable code on schedule following the development standards and processes used by the team and wider organization, meeting the acceptance criteria of each story and task. 
• Investigate and fix defects – both internal and external – performing Route Cause Analysis as required. 
• Define and create automated tests at all levels of the application to ensure compatibility, stability, quality, and coverage. This includes all types of automated tests e.g. unit, component, integration, end-to-end etc. 
• Run the automated test suite, analyzing and triaging the test results. 
• Contribute to the creation of test automation frameworks, leveraging practices and techniques such as Behavioral Driven Development and Test-Driven Development. 
• Ensure implementation governance, including challenge and approval of development design, code review to verify compliance with design, architecture advisory, training and knowledge sharing. 
• Ensure that code created is of the required quality standards via established practices and processes such as code reviews, static analysis, and security scans. 
• Looks for ways to improve development and quality practices and processes to help the team deliver software more effectively and contribute to group and cross-group initiatives relating to these activities. 

• Deployment: 

• Provide support to implementation and operations teams to install/upgrade and maintain delivery environments. 
• Contribute to the design, development and maintenance of the CI/CD pipelines that support software delivery. 

• Research: 

• Research and keep up to date with technologies, practices, components, and tools used by the organization and suggest ideas for reuse within projects and tasks.
• Participate in research and proof of concept tasks – advises regarding the technical direction. 

• Agile Teamwork: 

• Significantly participates in all Agile meetings – planning, stand-up, retrospective, backlog refinement, review etc. 
• Proactively organize and facilitate discussions to clarify technical direction and solve challenges faced by the team. 
• Collaborate with teammates effectively to achieve the team's goals and objectives. 
• Provide constructive feedback as part of the established performance review process. 
• Support and coach more junior team members. 

Capabilities

Autonomy:

• Works under broad general direction. When receives specific direction, accepts guidance and has work reviewed at agreed milestones.
• Uses discretion in identifying and responding to complex issues and assignments.
• Determines when issues should be escalated to a higher level.
• Plans, schedules and monitors own work (and that of others where applicable) competently within limited deadlines.

Complexity:

• Performs a range of work, sometimes complex and nonroutine, in a variety of environments.
• Applies methodical approach to issue definition and resolution.

Influence:

• Interacts with and influences colleagues.
• Might have working level contact with customers, suppliers and partners.
• May supervise others or make decisions which impact the work assigned to individuals or phases of projects.
• Understands and collaborates on the analysis of user/customer needs and represents this in their work.

Knowledge:

• Has a sound generic, domain and specialist knowledge necessary to perform effectively in the organization typically gained from recognized bodies of knowledge and organizational information. Demonstrates effective application of that knowledge.
• Has an appreciation of the wider business context.
• Takes the initiative in identifying and negotiating appropriate personal development opportunities. Takes action to develop own knowledge.
• Proactively shares knowledge and experience easily.

Business skills:

• Appreciates how own role relates to other roles and to the business of the employer or client.
• Demonstrates an analytical and systematic approach to issue resolution.
• Understands how own role impacts security and demonstrates routine security practice and knowledge required for own work.
• Follows Experian Way, code of conduct, ethics and organizational standard.

Collaboration:

• Able to facilitate collaboration between stakeholders who have diverse objectives.
• Communicates fluently and can present complex information to both technical and non-technical audience.
• Demonstrates effective communication skills for effective dialogue with customers, suppliers and partners.

Leadership:

• Demonstrates technical leadership.

The Senior Engineer is responsible for complex tasks and completing them despite roadblocks; grabbing others for help or insight as necessary. They require very little oversight beyond high-level direction. They can take a complex user story, break it down into tasks, and complete them with relative ease. An important focus of this level is having a direct understanding of the users of their software, whether they be customers, or other Engineers on the team. A team member at this level is always seeking out the context and must understand the “why” of a particular feature. They use their understanding of the business and the user to influence their task prioritization.

This role is well suited to people who are focused on becoming great engineers, learning how to set high quality bars for their work without sacrificing productivity. It’s well suited to engineers who want to be empowered as an integral part of the team to help them achieve common goals. They should thrive working in a dynamic, fast moving and challenging (and somewhat ambiguous) environment.

Core Responsibilities

• Requirements Analysis and Design -  

• Contributes to the process of requirements gathering with various stakeholders (Product Owners, Delivery and Support functions, Product Management, Operations team etc.), with a focus on technical feasibility. 
• Attend and contribute to discussions and backlog refinement (scope, acceptance criteria and architecture definition), driving the discussion when required. 
• Translates functional and non-functional requirements into technical requirements. 
• Responsible for the technical design and estimation of new features taking into consideration risks in alignment with process and team standards. 
• Works with Lead Developers and Architects to design the components of the product suite, then provides technical guidance to the engineering teams. 
• Responsible for producing both low-level and high-level design documents according to the product needs. 

• Development -  

• Implement correct, performant and reliable code on schedule following the development standards and processes used by the team and wider organization, meeting the acceptance criteria of each story and task. 
• Investigate and fix defects – both internal and external – performing Route Cause Analysis as required. 
• Define and create automated tests at all levels of the application to ensure compatibility, stability, quality, and coverage. This includes all types of automated tests e.g. unit, component, integration, end-to-end etc. 
• Run the automated test suite, analyzing and triaging the test results. 
• Contribute to the creation of test automation frameworks, leveraging practices and techniques such as Behavioral Driven Development and Test-Driven Development. 
• Ensure implementation governance, including challenge and approval of development design, code review to verify compliance with design, architecture advisory, training and knowledge sharing. 
• Ensure that code created is of the required quality standards via established practices and processes such as code reviews, static analysis, and security scans. 
• Looks for ways to improve development and quality practices and processes to help the team deliver software more effectively and contribute to group and cross-group initiatives relating to these activities. 

• Deployment: 

• Provide support to implementation and operations teams to install/upgrade and maintain delivery environments. 
• Contribute to the design, development and maintenance of the CI/CD pipelines that support software delivery. 

• Research: 

• Research and keep up to date with technologies, practices, components, and tools used by the organization and suggest ideas for reuse within projects and tasks.
• Participate in research and proof of concept tasks – advises regarding the technical direction. 

• Agile Teamwork: 

• Significantly participates in all Agile meetings – planning, stand-up, retrospective, backlog refinement, review etc. 
• Proactively organize and facilitate discussions to clarify technical direction and solve challenges faced by the team. 
• Collaborate with teammates effectively to achieve the team's goals and objectives. 
• Provide constructive feedback as part of the established performance review process. 
• Support and coach more junior team members. 

Capabilities

Autonomy:

• Works under broad general direction. When receives specific direction, accepts guidance and has work reviewed at agreed milestones.
• Uses discretion in identifying and responding to complex issues and assignments.
• Determines when issues should be escalated to a higher level.
• Plans, schedules and monitors own work (and that of others where applicable) competently within limited deadlines.

Complexity:

• Performs a range of work, sometimes complex and nonroutine, in a variety of environments.
• Applies methodical approach to issue definition and resolution.

Influence:

• Interacts with and influences colleagues.
• Might have working level contact with customers, suppliers and partners.
• May supervise others or make decisions which impact the work assigned to individuals or phases of projects.
• Understands and collaborates on the analysis of user/customer needs and represents this in their work.

Knowledge:

• Has a sound generic, domain and specialist knowledge necessary to perform effectively in the organization typically gained from recognized bodies of knowledge and organizational information. Demonstrates effective application of that knowledge.
• Has an appreciation of the wider business context.
• Takes the initiative in identifying and negotiating appropriate personal development opportunities. Takes action to develop own knowledge.
• Proactively shares knowledge and experience easily.

Business skills:

• Appreciates how own role relates to other roles and to the business of the employer or client.
• Demonstrates an analytical and systematic approach to issue resolution.
• Understands how own role impacts security and demonstrates routine security practice and knowledge required for own work.
• Follows Experian Way, code of conduct, ethics and organizational standard.

Collaboration:

• Able to facilitate collaboration between stakeholders who have diverse objectives.
• Communicates fluently and can present complex information to both technical and non-technical audience.
• Demonstrates effective communication skills for effective dialogue with customers, suppliers and partners.

Leadership:

• Demonstrates technical leadership.

• Interacts with the Product Owner / Business Analyst to define, refine, develop, test and deliver against functional requirements
• Understands and translates functional into technical requirements
• Works with an architecture team to design the components of the product suite
• Provides input to the project delivery plan, including sizing and estimation if required, with regards to one's areas of responsibility
• Coordinates the work within the boundaries of their teams and project
• Being accountable for the quality of one's team and supporting through code review processes and testing strategies as a whole-team approach
• Implements correct, performant and reliable code on schedule and according to specification
• Determines code quality and test coverage, and designing and implementing tests to make sure software is built to the highest quality possible
• Develops and maintains test automation efficiency and effectiveness
• Responsible for defect closure and root cause analysis to avoid regressions
• Drives continual improvement in quality and efficiency, including defect prevention/ root cause analysis, suggesting and adopting improvements to technology and efficiency
• Collaborates and partners across different departments including support, consulting, product management, and engineering
• Writes technical documentation for internal or external consumption, for developers of varying skills level
• Influences system designs and plans from a testing perspective
• Reviews, analyses and improves test coverage and reduces defect count for their product area
• Collaborate with developers to bring new software releases and services into production
• Automate everything from deployment, monitoring, management and incident response - treat 'Everything as Code'
• Develop and improve operational practices and procedures

To lead and coach Agile teams and enable them to be effective. They manage up and across the enterprise, eliminating impediments and work to improve operations and flow. They build and develop teams, define the mission and vision of the team(s) and help them to achieve their highest potential as a team and as individuals through 1-1 coaching. Managers play a significant role in leading and implementing change.

This role is well suited to a leader who is motivated by having a positive influence on other people and the organisation. They should enjoy making decisions, driving change, continuous improvement and leading team members to enable the efficient build of the software.

Core Responsibilities:

Team contribution:

• Responsible for planning team work to execute and deliver quality software products
• Resource allocation to ensure development work are optimally assigned based on software engineers’ skills and expertise
• Ensuring that appropriate processes and procedures are in place to make sure both development & testing are completed to agreed standard, methods and procedures, supporting through code review processes and testing strategies as a whole-team approach
• Accountable for the quality of the team output

Recruiting and retaining talent, and fostering high-performing teams:

• Responsible for building a strong team culture and developing the capabilities of the teams (and the function more broadly) by attracting, developing, engaging, deploying and retaining key talents
• Works with HR and Finance to manage recruitment, compensation and promotions
• Responsible for setting goals and evaluating performance against them providing input, guidance, and corrective actions - constant monitoring and guidance.
• Proactive around training and mentoring
• Eliminates impediments and evolving systems and practices to support Agile development - works on clearing the way/removing blockers/setting ways of working strategy that is bigger than the team
• Supports the self-organization that leads to team formation; addressing issues that teams cannot unblock; making personnel changes where necessary
• Serving as an Agile coach and advisor to Agile Teams. Remaining close enough to the team to add value and to be a competent manager, while staying far enough away to let them problem-solve on their own. Encourage team independence and self-organization.

Program Execution:

• Help build Agile Milestones and Roadmaps, as well as the plans that enable them
• Help develop, implement, and communicate the economic framework i.e., align everyone to the financial objectives of an engineering initiative and be economical in decision-making processes (consider cost to produce, time to produce, labor and resourcing, cost to run etc.)
• Participate in Inspect and Adapt (I&A) workshops; support teams by helping them remove systemic impediments and implementing continuous improvement backlog items
• Protect teams from distractions and unrelated or unnecessary work
• Assist the Release Train and Solution Train Engineers with PI Planning readiness and Pre- and Post-PI Planning activities
• Participate in PI planning, System Demo, and Solution Demo
• Leverage a Customer-centric mindset and Design Thinking practices to establish the right relationships with customers create solutions that meet their needs
• Provide other resources as necessary for teams and Agile Release Trains to successfully execute their Vision and Roadmap

Continuously assist in aligning teams to the system mission and vision:

• Build partnerships with Suppliers, consultants, partners, and internal and external stakeholders, work with these stakeholders to help ensure alignment and execution of Strategic Themes
• Collaborate across different functions including Product Management, Delivery, Support and Practice Groups
• Work with the System Architect/Engineering, Product Managers, and Product Owners to establish explicit content authority

Transparency:

• Provide freedom and safety so that individuals and teams are free to innovate, experiment, and fail on occasion
• Keep Work in Process (WIP) backlogs and information fully visible to all
• Value productivity, quality, transparency, and openness over internal politics

Responsibilities for Built-in Quality:

• Support infrastructure, culture, organization, and strategy for implementing DevOps and Release on Demand
• Understand, teach, or sponsor the software and hardware engineering skills needed to support the development of high-quality code, components, systems, and solutions

• Act as the main spokesperson to articulate the technology value of the product/domain to internal teams (delivery, product managers) and occasionally to external audiences (customers).
• Serve as the go-to design authority for the development team.
• Contribute to overall architecture improvements and validate proposed architectures by building prototypes.
• Balance tactical needs with longer-term architectural strategy.
• Articulate the cost and benefits of solutions,
• Contribute to overall architecture improvements of the platform and/or services
• Validate the proposed architecture building prototypes and undertake the necessary POC
• Manage the balance between tactical needs and longer-term architectural strategyWhen required, be able to articulate the cost and benefits of the solutions and translate technology into business language and value
• Keep abreast about new advances in own technology areas and propose the implementation of state-of-art technology
• Work closely with Global Architects on any key architectural alignment & decisions
• Participates in reviews of software engineers’ code to deliver high quality solutions
• Provide supports to SRE/GPS colleagues in troubleshooting high-severity production incidents

Interacts with the Product Owner / Business Analyst to define, refine, develop, test and deliver against functional requirements

• Understands and translates functional into technical requirements
• Works with an architecture team to design the components of the product suite
• Provides input to the project delivery plan, including sizing and estimation if required, with regards to one’s areas of responsibility
• Coordinates the work within the boundaries of their teams and project
• Being accountable for the quality of one’s team and supporting through code review processes and testing strategies as a whole-team approach
• Implements correct, performant and reliable code and according to specification
• Determines code quality and test coverage, and designing and implementing tests to make sure software is built to the highest quality possible
• Develops and maintains test automation efficiency and effectiveness
• Responsible for defect closure and root cause analysis to avoid regressions
• Drives continual improvement in quality and efficiency, including defect prevention/ root cause analysis, suggesting and adopting improvements to technology and efficiency
• Collaborates and partners across different departments including support, consulting, product management, and engineering
• Writes technical documentation for internal or external consumption, for developers of varying skills level
• Influences system designs and plans from a testing perspective
• Reviews, analyses and improves test coverage and reduces defect count for their product area
• Collaborate with developers to bring new software releases and services into production
• Automate everything from deployment, monitoring, management and incident response - treat 'Everything as Code'  
• Develop and improve operational practices and procedures
• This role will report to the Software Engineering Director.

We are looking for Interns to join our IT Managed Services team in Cyberjaya to help deliver top-notch support to our customers. In this role, you'll gain real life and hands-on work experience in networking & security, server, systems, virtualization, cloud, and desktop computing.

You will embark on an exciting career in IT Managed Services by joining our 6-month internship program. We are looking for individuals with excellent personalities, self-initiative, and a keen interest in various technologies such as Routing & Switching, Desktop Computing, Virtualization, Server, or Azure Cloud.

This internship offers you the chance to be absorbed into the company upon the completion of your internship program, with exposure to four tracks - Azure Cloud Support, Network & Security Support, Digital Workplace/Systems Support or General IT Technical Support.

Responsibilities:

• Troubleshooting and resolving technical issues for customers
• Diagnosing and providing technical supports to our customers
• Resolving technical issues, and maintaining customer's satisfaction

• Must be able to commit to a 6 months internship program
• Must be willing to work on 12 hours shifts, including weekends and nights.
• Must be fluent in English
• Must be in final semester before graduating

Do I need to meet all the requirements to apply?

No. Studies by several different sources have shown that, on average, men will apply for a job if they meet 60% of the requirements. In contrast, women, non-binary, and neurodivergent people aim for closer to 90%! Please don’t let us miss out on everything you have to offer just because there is some upskilling to do. We can teach the specifics of the job. What we can’t teach is Character – ie Confidence, Capability, Curiosity

As a valued member of ‘Logicalis Asia Pacific’ you will enjoy several benefits, such as:

• Supportive team environment: Confidential pulse checks tell us we are known for being "Unselfish with knowledge", "Flexible and Diverse" and "Give a shout-out and there will always be help."
• Pick your own adventure: Our people have moved from Helpdesk to Cloud-Engineering. Admin to Project/Program Management. Project Management to Product Development. If something interests you, we’ll fund you to learn it, so you can become it!
• Breadth of experience and purpose: People here can have an idea, make a plan, and see it through. Our people enjoy genuinely impacting change and controlling their professional success.
• Flexible, modern, working arrangements: Find your own method for collaboration and productivity to achieve a happy balance. #LI-Onsite

About Logicalis Asia Pacific MSC Sdn Bhd

Logicalis Asia Pacific Sdn Bhd is a division of the Logicalis Group, an international IT Solutions Integrator who employs 7,000+ staff, across 65 locations worldwide. With operations in Melbourne, Sydney, Brisbane and Cyberjaya, Malaysia. Logicalis Australia enables organisations to transform their internal capabilities and gain greater business value from their IT investment, and is widely regarded as a best-in-class leader of its field.

For people living with disabilities, chronic illnesses, or neurodiversity; adjustments and support will be made available to create a more comfortably aligned application process. If you need any specific accommodations (tools, time, etc.), and feel comfortable disclosing this, please let us know and we’ll be glad to facilitate.