Total 6 qa manager job vacancies in Others category in Malaysia

Job Description

PURPOSE OF THE JOB

Be an enthusiastic, proactive person to initiate, support and execute designated marketing multimedia designer duties, a team player with a pleasant personality to establish good working relationships with internal and external parties, able to work independently and resourceful in delivering the marketing objectives effectively and efficiently.

RESPONSIBILITIES OF THE JOB

1. Creating and maintaining mall aesthetic according to company branding guideline and positioning.
2. To co-create and co-ordinate contents creation on photos and relevant information to the mall’s website, Facebook and social media application.
3. To support, execute and coordinate a variety of marketing, promotion and thematic events to draw shopper traffic in the specific month(s).
4. Maintain relationships with service providers or third party vendors which includes managing the installations process.
5. To be responsible for safekeeping and proper back up of all audio and visual media, artwork, etc.
6. To assist and support Marketing for on-ground activities

About the job

IKEA Malaysia is seeking a passionate Fulfilment Manager with a strong commercial sense to drive our ambitious agenda, supporting the country in strengthening the IKEA brand and its competitive position through ensuring efficient and effective customer fulfilment operations, coordinating supply and demand to maximize product availability while minimizing costs, integrate global supply/logistics strategies into country fulfilment approach to optimize fulfilment execution and provide a great customer experience across all selling channels.

Your assignment

• Accountable for leading, coaching, and developing the country fulfilment organisation in securing excellence in-store fulfilment operations through strong matrix support. Lead and inspire the Store Logistics Manager matrix and provide support with the necessary tools, methodologies, and functional competence.
• Identify and motivate talents within the country fulfilment organization and secure long-term competence development and succession plans that contribute to a successful future of IKEA growth. In addition, the matrix relationship supports competence development and succession for the key logistics roles in the stores.
• Be an active member of the Global fulfilment network and share the responsibility for securing strategic direction, growth, and sustained profitability in the country.
• Participate actively in creating the country’s business plan and be accountable for converting it into fulfilment actions and goals to ensure fulfilment contributes to maximising growth in each country.
• Work actively in the country's commercial team and contribute to the creation of the commercial calendar by fully integrating the fulfilment considerations thereby maximising the availability of stock for customers across all selling channels at the lowest possible cost.
• Accountable for securing the fulfilment capacity requirements that form a part of the total supply chain capacity is integrated into the country expansion plan.
• Develop the customer fulfilment business through innovations in technology, equipment, process improvement, people development, and sharing of best practices.
• Deliver the best possible fulfilment performance results that contribute to the total value chain results by managing logistics costs in retail and initiating actions to reduce costs.
• Set clear goals and expectations, such as logistics costs reflecting regional and local retail/supply strategies including country goals, and make time to follow these up with the Logistics Managers in each store in the country.
• Ensure that all units (service offices and stores) work ethically and in compliance with internal and external laws/rules, including legislation relating to risk, sustainability, and health and safety regulation.

About the job

Are you passionate about shaping the future of omnichannel retailing? As the Omnichannel Development Manager at Ikano Retail, an IKEA retailer in 5 countries, you will play a pivotal role in enhancing the customer experience across multiple channels. You will drive strategic initiatives that elevate both the in-store and digital experiences, ensuring a seamless, personalized journey for our customers. Your work will be crucial in aligning key stakeholders and spearheading the development of innovative customer-facing solutions that define the future of IKEA’s omnichannel presence.

Your assignment

In this role, you will:

• Drive the creation of a unified customer experience that increases accessibility, convenience, and loyalty across all digital and physical touchpoints.
• Collaborate with functional and market leaders to remove barriers to a seamless shopping experience and empower store coworkers with tools and training for omnichannel selling.
• Drive strategic initiatives such as launching new payment & financing solutions or new digital solutions, such as personalized content and AI support, to enhance both in-store and online customer engagement.

Your assignment

• Leads, coaches and develops a team of co-workers by creating and implementing a structured information flow to achieve alignment in all relevant lease administration processes related topics.
• Ensures efficient and timely lease contracts and other relevant document signing processes.
• Responsible for ensuring process efficiency by regular efficiency analysis of the lease administration and tenant operation processes.
• Responsible for leading tenant coordination processes, guidelines, and manuals to smooth tenants’ opening in the shopping centres.
• Responsible to lead and support design guidelines revision and deliverables.
• Contributes to current/new systems and database development.
• Responsible to guarantee and organise high quality data to support reports and analytics.
• Responsible to ensure governance compliance with the mandatory legislation and internal Ikano rules and regulations
• Prepare, propose and manage the Department travelling an expenses budget
• Responsible for developing, issuing, distributing and implementing instructions and template for development of lease strategies/yearly lease plans/budget and/or any lease development

Reporting to the Customer Relations Manager, the Checkout Manager manage and supervise a team of cashiers with the Checkout Team Leaders to provide an easy-buying experience for all customers throughout the complete payment process and ensuring payments transactions are handled in an efficient, reliable and secure manner.

Your assignment

• Manage a team of cashiers including recruitment, performance management, training and development and succession planning of the team.
• Ensure resource planned activities are met and monitoring and managing the flow of customers throughout the checkout to ensure customers’ satisfaction are met.
• Handling professionally all customers’ queries, complaints and perform service recovery if necessary.
• Being knowledgeable around customer shopping experience and analyze customer-related and financial key performance indicators for business and functional improvements.
• Working with external and internal partners and coming up with solutions that support an efficient, safe and secure working environment and shopping experience.
• Ensure balanced operational excellence in daily operations to enhance the easy buying experience in line with Commercial Review requirements. 

About the job

Reporting to the Customer Relations Manager, the Checkout Manager manage and supervise a team of cashiers with the Checkout Team Leaders to provide an easy-buying experience for all customers throughout the complete payment process and ensuring payments transactions are handled in an efficient, reliable and secure manner.

Your tasks will include:

• Manage a team of cashiers including recruitment, performance management, training and development and succession planning of the team.
• Ensure resource planned activities are met and monitoring and managing the flow of customers throughout the checkout to ensure customers’ satisfaction are met.
• Handling professionally all customers’ queries, complaints and perform service recovery if necessary.
• Being knowledgeable around customer shopping experience and analyse customer related and financial key performance indicators for business and functional improvements.
• Working with external and internal partners and coming up with solutions that support an efficient, safe and secure working environment and shopping experience.