Total 126 Quality Assurance / Control job vacancies

Role purpose

This is a leadership role focused on executing our sales and marketing strategies in the newly established Malaysia geomarket.

The primary goal of this role is to focus, coordinate, and align all client engagement activities in the geomarket with our strategic objectives, ultimately fostering new business development, account growth and achieving commercial goals.

This role will also include support and mentorship for the consultants based in the Malaysia geomarket to ensure alignment, employee engagement and coordinated operations, and will require a certain level of governance and compliance oversight.

Ultimately, this role is responsible for realising the full potential of the geomarket.

Tasks and responsibilities

Strategy

• Contribute to the evolving vision of Control Risks business in Malaysia, providing insights and expertise to help shape, grow and future-proof the business.
• Develop and implement the business development strategy across Malaysia, working with the Geomarket Head for South-East Asia and the wider Asia Pacific Partner group to maximise regional success and alignment across all business areas and to meet the company’s commercial goals.
• Reinforce a client-centric and client-solutions culture, leading by example.
• Promote Control Risks in Malaysia to ensure the company is consistently presented as a strong, positive brand to relevant stakeholders
• Reinforce status as a provider of choice by being seen as a thought leader on strategic risk matters in Malaysia, working collaboratively with the Service Line Heads for the Asia Pacific region and Marketing lead for Asia Pacific.
• Gather insights on clients’ operations and on new projects of interest and market activity to ensure informed and opportunistic business development.

Leadership

• Serve as the head of the Malaysia office, ensuring the effective, efficient and compliant running of the office, and serving as the escalation point and in-country support and advice for all business-enabling functions.
• Lead from the front in sales, market engagement and account management, driving a culture of business development and high performance in Malaysia.
• Ensure commercial opportunities are optimised and managed smoothly and successfully.
• Provide leadership for the Malaysia geomarket team, including those in Group, APAC regional, and embedded roles based in Malaysia. Ensure alignment, employee engagement, and coordinated operations through regular all-hands meetings and other formal and informal communications as needed.
• Create and manage our overall culture: attract diverse talent with shared values, lead inclusively, nurture using feedback and coaching, focus own time, and respond appropriately to challenges.
• Oversee local governance requirements for the Malaysia office.

Business development and client management

• Support the origination of sales and fee-earning opportunities from within the geomarket through both direct (personal) sales and enabling other client-facing colleagues to originate sales within the geomarket.
• In collaboration with Partners and business leaders, drive innovative profitable client solutions and business development initiatives, including proactively initiating new client relationships.
• Independently and in collaboration with the Geomarket Head of South-East Asia, identify high-impact potential clients and be involved in nurturing them as appropriate.
• Work with the South-East Asia management team to both identify and directly manage individual clients and a portfolio of clients within Malaysia, focused on attraction, retention and growth.
• In conjunction with Marketing, manage the implementation of the marketing and sales strategy including the networking of clients within the Group.
• In conjunction with Geomarket Head of South-East Asia, set business development targets that will meet top-line budgeted sales and allow for measurement of team and individual performance
• Act as a brand ambassador for Control Risks in Malaysia by being present within business leader groups, attending regular networking events, external conferences and be an active participant within the business and media communities.

Business Management

• Monitor and evaluate top-line sales performance in the Malaysia geomarket to ensure that the financial return to Control Risks is as planned.
• Work closely as need be with the South-East Asia Financial Controller on cash collection and other commercial issues.
• Working with the Service Line Heads, ensure widespread compliance in the Malaysia geomarket with company processes and systems, most particularly CRM and D365, and be a champion for their use and their benefit.

Risk Management

• Monitor risks to the Malaysia business and report as appropriate (including maintaining the geo-market Risk Register) to the CEO Asia Pacific, HR Director Asia Pacific and Group Risk and Insurance Manager.
• Ensure that all Control Risks activities are compliant with federal and state laws and regulations in Malaysia.

• Excellent knowledge of, and demonstrable experience in Malaysia, and a proven recent commercial track record in the geomarket.
• Extensive knowledge of the risk industry, clients and competitors.
• Experience of having developed key, high-value client relationships and accounts.
• Experience in setting up and building workplace environments which aligns to company culture and values.
• Proven ability of devising and implementing successful strategies to drive business growth and profitability.
• Experience of having worked effectively across service lines and regions to deliver set objectives.
• Proven strong commercial acumen with understanding of delivering higher value / margin services and developing value propositions.
• Proven experience of inspiring leadership and people management.
• Ability to work in a complex, challenging and matrix business environment.
• Business fluency in both English and Bahasa (preferred).

Control Risks is committed to a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.

If you require any reasonable adjustments to be made in order to participate fully in the interview process, please let us know and we will be happy to accommodate your needs.

MU 3IN1

Laboratory & Incoming

• Supervise and ensure the quality of finished product is maintained.

Laboratory & Incoming

• Supervise, monitor and assure quality of incoming raw materials, in-process product & end product in accordance to product specifications & customer requirements.

• Assist to co-ordinate new product developments with R&D in terms of formulation of products.  
• Documentations, involved verifying Quality Control Record.
• Supervise and ensure in issues related to safety and quality.
• Assist to co-ordinate & oversee quality checking activities inclusive of food safety.
• To assist Quality inspectors, Checkers to carry out quality inspection.
• Housekeeping of the lab.
• To perform any other duties that may be assigned from time to time by Management.

Quality Check & Outgoing

• Inspect and record timely of all results in quality records.
• Responsible for line inspection to ensure production operation and process are in accordance with the required standard.
• Highlights non-conformance of production operation, semi process and finish products promptly to related personnel for immediate corrective actions.
• To control process deviation and eliminate the cause of quality products thus reducing unnecessary wastage.
• To carry out hygiene inspection and highlight any inadequacies.
• Carry out lab testing from incoming of raw material to finish products.

The primary role (Suitable for Beginners)

• Web scrapping using HTML and Python on beautiful soup, Sellenium, Pycharm and more
• To check and ensure that the data in the csv. files match what is on the websites and that the code is working and then keeping/storing the csv files into Dropbox

Other roles if not assigned Webscrapping.

• Manual software testing for our website and application and documenting any issues, bugs or errors found as well as any possible solutions for them
• Automation testing using Cypress.io to automate the bug testing process
• AI automation testing using the Recombee platform (Suitable for Machine Learning, AI or Data Science majors)
• Research into the best ways to develop/create/establish a system or element of our platform like chatbots, automated responses, etc if needed
• If needed: Using Adobe XD to open prototype designs and analyze the UI/UX
• If needed: Assisting senior developers by coordinating project management activities using Jira

Note: We mainly use Skype and Dropbox, but with seniors developer you may also have the opportunity to use Microsoft Teams.

The lab's function is to provide analysis and test support to the operations team, assist with regular production monitoring, troubleshoot issues as they arise, and develop new testing methods to meet evolving process or technology requirement.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Conduct daily reliability test data analysis and reporting, including failure analysis (FA) for abnormal data
• Study and optimize test criteria based on product design
• Oversee machine/tooling buy-off, standardization, tool maintenance, and spare parts management.
• Tool optimization and new tool preparation to meet new product/technology requirements.
• Collaborate with the worldwide team to ensure consistent testing correlation
• Support other function teams for key projects.
• Manage Tool capacity
• Maintain proper documentation of work processes and procedures
• Communicate timely and effectively with relevant stakeholders
• Coach and guide technicians and operators

• Responsible for SMT product quality issues. 
• Window to internal/external customer on quality/rejected matter.
• As the key driver in problem solving on quality issues encountered in SMT operations, or 0KM defects (SMT related). Coordinate all activities related to quality process are closed on time.
• To manage the rightful resources, develop associates to be competent in their area of responsibility and drive for process improvement activities.
• To set the realistic quality goal, ensure all key performance indicators are meeting departmental goal and drive for continuous improvement together with the team.
• To evaluate associate performance with goal setting in line with department goal.
• To plan for training need analysis (TNA) for the associates.
• Lead quality audit and countermeasures.
• Provide support to EWB, IPQC, ECN & NPI teams.
• To ensure all manufacturing documents are being prepared and update accordingly before line release for manufacturing.  (e.g.: Process Control Plan, PFMEA, Instruction card, Work Instruction, etc.)
• Ensure proper maintenance on the quality records.
• Responsible on yield reporting and monitoring, and improvement.
• Any other duties assigned by the immediate superior from time to time.

Job Summary :

Monitoring and following up with all necessary actions to ensure accurate and timely Reporting of Accounts Receivables KPI for all branches. This shall include unified activities towards meeting the individual and group TARGETS for achieving of set KPIs.

Job Descriptions :

• Organizing, coordinating, monitoring, and controlling of total company accounts receivables management and credit control activities.
• Overseeing and supervising credit control team’s performance in meeting AR Target KPIs.
• Overseeing and supervising accurate preparation, processing, checking and sending of Reminder Letters for overdue accounts including preparation of Schedules and Summary reports.
• Overseeing and supervising branch support services and credit control activities nationwide.
• Overseeing and Supervising Help Desk and customer relationship support functions.
• Handling internal/external Customer enquiries and complaints.
• Timely submission of payment allocation to AR team.
• Overseeing, supervising and coordinating credit control process changes and document control for ISO QMS compliance.
• Perform other relevant functions in credit control as and when necessary.

Job Requirement:

• Candidate should possess a Diploma / Advanced Diploma or equivalent in Finance / Accountancy / Banking
• Preferably at least 1 year of related working experience.
• Preferably Intern specializing in Finance / Banking / Insurance or equivalent.
• Good communication skills in English,Malay,Chinese,Mandarin language for both spoken and written
• 1 positions available

Kickstart your career with JDE’s exciting internship opportunities! Dive into real-world projects, collaborate with industry experts, and gain hands-on experience in Quality department. 

• Responsible for monitoring, inspecting and analyzed data
• Support Halal certification renewal and verifying the documents needed
• Assist on laboratory operation optimization
• Assists in identifying potential quality problems
• Support the standards development of the department 
• Provides assistance to QA department with any special projects
• Data entry and support on other tasks assigned

Develop and manage Quality Assurance programmes and activities that to ensure compliance with company policies, food safety standards, government regulations, and industry best practices including GMP and HACCP.

Responsibilities:

• To ensure quality objectives and product performance are met through constant monitoring and improvement of internal and external requirements.
• Establishing and maintaining quality control measures throughout the production process, from raw material sourcing to finished product distribution, to ensure consistency and adherence to quality standards.
• Working with stakeholders in the plant to drive continuous improvement of product safety and quality, GMP control, manage process control, risk management, compliance to regulatory requirements and customer expectations.
• Review, develop and maintain a systematic approach for SOPs, records, and product specifications to enhance quality efficiency and performance at the plant.
• Ensure all timely and consistent corrective and preventive measures are well addressed and implemented for in-process non-conformance, customer complaints, and auditing (internal & external) with appropriate and quick response to address root causes and proper solutions. Follow up and update management on the progress and effectiveness of the action plan on a timely basis.
• Providing training and guidance to staff on quality assurance principles, procedures, and best practices to ensure a culture of quality and continuous improvement.
• To lead and motivate subordinates to ensure that the team is competent and capable of performing their routines to meet the quality management system and management expectations.
• Perform any work or responsibility assigned by the Management as and when necessary.

a)    Monitor Data Quality Dashboards for Customers

• Monitor data quality dashboards for customers and the immediate implementation of corrective actions within the operations, including:

• Training/retraining

• Formalizing/clarifying SOP content

• Identifying and implementing solutions to facilitate the capture of customer

• Ensure customer referential data is well maintained.

• Ensure all necessary Data Created are error free and accurate.

b)    Escalate to Management

• Handle escalations to management (country or local) for reasons of failure of customer KPI performance e.g. SOP non-compliant with local context, HR – management issues, system limitation, external factor etc.

c)    Conduct Gap Analysis

• Conduct gap analysis on standard operation process and specified customer operation process for fine tuning

d)     Follow Customer’s SOP

• Integration of customer SOP requirements and implementation of requests with International Freight Forwarding Operators (IFFO) and monitoring of data performance (accuracy/completeness/timeliness)

e)    Others

• Carrying out any other request made by their manager.

• Currently pursuing Bachelor's Degree/ Diploma in Computer Science, Information Technology, or any related field.
• Proficiency in MS Office applications/ Power BI
• Excellent communication and interpersonal skills
• Excellent command of written and spoken English

As a Quality Control Section Engineer at OCIM SDN BHD, you will play a key role in ensuring that our products meet the highest quality standards. You will lead quality control efforts, develop and implement procedures, and work closely with production teams to drive continuous improvement in quality.

• Develop and implement quality control processes and standards to ensure compliance with regulatory requirements and customer specifications.
• Conduct quality audits and inspections to monitor adherence to quality standards throughout the production process.
• Analyze quality data and trends to identify areas for improvement and drive corrective actions.
• Lead root cause analysis for quality issues and implement effective solutions.
• Collaborate with cross-functional teams to ensure alignment on quality expectations and requirements.
• Provide training and support for employees on quality control best practices and procedures.
• Maintain accurate records of quality inspection results and prepare reports for management review.
• Assist in the management of non-conformance reports and coordinate corrective actions with relevant teams.
• Stay informed about industry standards and advancements in quality assurance practices.

Qualifications and Skills:

• Bachelor's degree in Engineering or a related field.
• At least 5 years of experience in quality control or quality assurance in a manufacturing environment.
• Strong knowledge of quality management systems (ISO 9001) and quality control methodologies.
• Experience with statistical process control (SPC), Six Sigma, or other quality improvement methodologies.
• Excellent analytical and problem-solving skills.
• Strong attention to detail and ability to work in a fast-paced environment.
• Good interpersonal and communication skills for effective teamwork.
• Proficiency in Microsoft Office and quality management software.

1. Conduct routine baking tests on samples to ensure flour quality meets standards.
2. Perform additional tests related to competitor analysis, complaints, R&D, and evaluations as assigned.
3. Report quality defects or issues to superiors promptly for resolution.
4. Accurately record and submit test results, maintaining proper documentation.
5. Continuously improve baking skills and adhere to scheduled tests.
6. Assist in product demonstrations, technical training, and sales activities.
7. To keep Customer Service Department (CSD) facilities in good condition and promptly report to superior for any sign of equipment defect or breakdown.
8. Maintain and report the condition of equipment, ensuring facilities are clean and organized.
9. Follow safety, HACCP, FSSC 22000, HALAL, and best practice procedures.
10. Protect the confidentiality of company formulations and quality data.
11. Adhere to company policies and participate in safety and quality improvement activities.
12. Support FSSC 22000 initiatives and complete additional tasks as directed by management.
     

The primary role (Suitable for Beginners)

• Web scrapping using HTML and Python on beautiful soup, Sellenium, Pycharm and more
• To check and ensure that the data in the csv. files match what is on the websites and that the code is working and then keeping/storing the csv files into Dropbox

Other roles if not assigned Webscrapping.

• Manual software testing for our website and application and documenting any issues, bugs or errors found as well as any possible solutions for them
• Automation testing using Cypress.io to automate the bug testing process
• AI automation testing using the Recombee platform (Suitable for Machine Learning, AI or Data Science majors)
• Research into the best ways to develop/create/establish a system or element of our platform like chatbots, automated responses, etc if needed
• If needed: Using Adobe XD to open prototype designs and analyze the UI/UX
• If needed: Assisting senior developers by coordinating project management activities using Jira

Note: We mainly use Skype and Dropbox, but with seniors developer you may also have the opportunity to use Microsoft Teams.

Job Responsibilities

• Hourly Checks: Inspect products with microscope every hour to make sure they are good quality.
• Measure Parts: Measure and record sizes of molded items
• Record Results: Write down inspection results and enter data into records
• Accept or Reject Items: Decide if finished items meet quality standards.
• Report Issues: Create reports for defected products that need to be fixed or thrown away.
• Report Problems: Tell the Quality Engineer/Manager about any quality issues.

• Maintain Tools: Make sure measuring tools are working and properly calibrated

·       Follow Safety Rules: Keep a safe work environment by following safety rules and regulations.

• Other Tasks: Do any other tasks given by managers or supervisors.

Job Requirements

• No Experience Needed. Training will be provided
• SPM or Equivalent
• Good communication and teamwork skills
• Need to have good eye-sight (Job require to use microscope daily)

Benefits

·       EPF, SOCSO, EIS contributions

·       Overtime provided

·       Annual leave

·       Medical benefit

·       Group hospitalisation and surgical insurance

·       Career development opportunities

The primary role (Suitable for Beginners)

• Web scrapping using HTML and Python on beautiful soup, Sellenium, Pycharm and more
• To check and ensure that the data in the csv. files match what is on the websites and that the code is working and then keeping/storing the csv files into Dropbox

Other roles if not assigned Webscrapping.

• Manual software testing for our website and application and documenting any issues, bugs or errors found as well as any possible solutions for them
• Automation testing using Cypress.io to automate the bug testing process
• AI automation testing using the Recombee platform (Suitable for Machine Learning, AI or Data Science majors)
• Research into the best ways to develop/create/establish a system or element of our platform like chatbots, automated responses, etc if needed
• If needed: Using Adobe XD to open prototype designs and analyze the UI/UX
• If needed: Assisting senior developers by coordinating project management activities using Jira

Note: We mainly use Skype and Dropbox, but with seniors developer you may also have the opportunity to use Microsoft Teams.

Responsibilities:

• Assist in the development and implementation of the quality management system to enhance product quality and compliance with industry regulations.

• Conduct routine inspections and audits to ensure products and processes meet quality standards.

• Analyze data from inspections and tests to identify trends and areas for improvement within manufacturing processes.

• Collaborate with engineering and production teams to develop effective quality control measures.

• Participate in root cause analysis and corrective action planning to resolve quality-related issues.

• Prepare and maintain documentation related to quality control and assurance practices.

• Provide training and support on quality management practices to team members and operational staff.

• Monitor and report on the performance of quality management initiatives, ensuring compliance with established metrics.

• Assist in the implementation of process improvement initiatives aimed at enhancing overall quality performance.

• Bachelor's degree in Chemical Engineering or a related field.

• Minimum 2 years of experience in quality engineering or quality assurance within a manufacturing environment.

• Strong knowledge of quality management systems, such as ISO 9001 and Six Sigma methodologies.

• Experience with statistical process control (SPC) and root cause analysis tools.

• Excellent analytical, problem-solving, and troubleshooting skills.

• Strong attention to detail and a commitment to quality.

• Effective communication and interpersonal skills.

• Ability to work collaboratively in a team environment and lead quality improvement initiatives.

Data Entry Specialist (Compliance-related)

Responsibilities:

• Perform daily short selling declarations accurately and promptly to comply with regulatory requirements in the Hong Kong Stockbroking Market.
• Conduct thorough customer name screenings in alignment with Anti-Money Laundering (AML) policies to ensure compliance and mitigate risks.
• Enter data accurately across various functions, including but not limited to: Name Screening System, Customer Relationship Management (CRM), Customer Risk Assessment (CRA), Hong Kong Stock Short Selling Declaration & Short Selling Address.
• Professionally and promptly respond to daily customer inquiry emails, providing accurate and helpful information to maintain excellent customer relations.
• Ensure the accuracy and timeliness of all data entries related to stock short selling declarations.
• Collaborate with other departments to ensure compliance with regulatory requirements and internal policies.

Requirements:

• 1-2 years of experience in data entry & data support, preferably within the stockbroking or financial services sector.
• Exceptional attention to detail and accuracy.
• Strong organizational and time management skills.
• Proficiency in Microsoft Office Suite, especially Excel.
• Excellent communication skills, both written and verbal.

We offer a comprehensive and holistic work experience and package as follows:

• Competitive compensation & benefits.
• Fun loving and diverse work environment.
• Business casual work attire everyday.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Reports to Production Planning Supervisor.
• Plan, schedule, monitor and follow up closely on production performance and expedite the work order to ensure shipments to customer are meet.
• Regular interface with Production Manager/Supervisor/Leaders, Manufacturing Engineers and other required personnel to achieve the output goal and shipment requirement.
• To communicate and coordinate especially with Production team regularly to ensure smooth flow of production.
• To prepare reports in timely manner.
• Required to working in shift and station in Production Office.
• Any other tasks related to planning that assigned by superior from time to time.
• Participate in Improvement Projects related to Planning/Manufacturing or Automation

1. To execute the internal safety and quality assurance programs & maintain the food safety management system in order to ensure compliance to ISO22000, FSSC 22000 scheme, HACCP, other regulatory and statutory requirements such as Food Act Regulation.
2. To assist & communicate customer requirement in production floor.
3. To understand the food safety policy and food safety objective. To carry out activities such as inspection, audit , control and monitoring activity at the production floor area – silo, milling, batching, packing and warehouse to ensure that the specified targets are achieved
4. To assist in internal and external audit – ISO 22000, FSSC 22000 scheme, SIRIM, HACCP, customer audit and other applicable FSMS and QMS audit.
5. To check condition and conduct inspection at bulk loading to ensure is fulfilling food safety and quality release standard.  
6. To check condition and conduct inspection at the incoming material to make sure it's fulfill the acceptance specification.
7. To check condition and conduct inspection at the prestage pallet to ensure it's fulfill both food safety and quality release standard.
8. To support and participate in all the food safety management system activities and workplace safety awareness.
9. To perform any other tasks and assignments as directed by the management from time to time.

We are seeking a motivated Software Quality Assurance (SQA) Coordinator to join our dynamic team. In this role, you will play a key part in ensuring the quality of our applications across iOS, Android, and web platforms. You will perform manual testing, manage and assign tickets, and collaborate closely with our development team to enhance our products. This position is ideal for individuals eager to learn and grow their skills in software quality assurance and coordination.

Manual Testing Across Platforms:

• Perform thorough manual testing of our applications on iOS, Android, and web platforms.
• Utilize Lambdatest for cross browser and cross platform testing, including automation testing.
• Conduct API testing using tools like Postman or SoapUI.
• Document and report bugs, providing detailed steps and screenshots in Jira.

Ticket Management and Coordination:

• Manage and prioritize tickets using Jira.
• Assign tickets to appropriate team members based on skill sets and workload.
• Ensure all tickets are updated with accurate information and follow up as necessary.
• Coordinate with the development team to resolve issues promptly.

Technology Integration and Tools:

• Familiarity with or willingness to learn CI/CD tools such as Jenkins, Bitbucket, and GitHub.
• Use monitoring and analytics tools like RollBar, MS Clarity, and Google Firebase Analytics to track performance and identify issues.
• Understand and apply Agile testing methodologies and processes.

System Architecture Understanding:

• Gain a basic understanding of system architecture, including Frontend applications, Middleware, and Backend systems.
• Collaborate with developers to understand system design and potential impact areas.

Impact and Root Cause Analysis:

• Perform impact analysis to understand the effect of issues on the system.
• Conduct root cause analysis to identify underlying problems and suggest mitigation plans.

Team Collaboration and Mentoring:

• Work collaboratively within a team environment, promoting open communication.
• Mentor and train team members to enhance their skills and efficiency.
• Participate in team meetings and contribute ideas for continuous improvement.

The primary role (Suitable for Beginners)

• Web scrapping using HTML and Python on beautiful soup, Sellenium, Pycharm and more
• To check and ensure that the data in the csv. files match what is on the websites and that the code is working and then keeping/storing the csv files into Dropbox

Other roles if not assigned Webscrapping.

• Manual software testing for our website and application and documenting any issues, bugs or errors found as well as any possible solutions for them
• Automation testing using Cypress.io to automate the bug testing process
• AI automation testing using the Recombee platform (Suitable for Machine Learning, AI or Data Science majors)
• Research into the best ways to develop/create/establish a system or element of our platform like chatbots, automated responses, etc if needed
• If needed: Using Adobe XD to open prototype designs and analyze the UI/UX
• If needed: Assisting senior developers by coordinating project management activities using Jira

Note: We mainly use Skype and Dropbox, but with seniors developer you may also have the opportunity to use Microsoft Teams.

Job Summary: He / She must play a crucial role in ensuring the effectiveness and efficiency of operational processes by developing, maintaining, and updating process documentation such as Standard Operating Procedures (SOPs) and work instructions. This role will also be responsible for monitoring the quality performance of processes and ensuring compliance with contractual requirements. This is a dual-focus role, both operations- and process-oriented, aimed at enhancing operational quality and in-process performance.

Process Documentation Management

• Create, update, and maintain comprehensive and accurate process documentation, including SOPs, work instructions, and flowcharts for operational activities.

• Ensure that all process documentation reflects current practices and is aligned with business and client requirements.

• Collaborate with cross-functional teams to ensure the correct implementation of updated processes and procedures.

Quality Performance Monitoring

• Monitor and analyze process performance data to ensure adherence to quality standards and identify opportunities for improvement.

• Implement and maintain in-process quality controls to ensure operational activities meet defined quality metrics.

• Conduct regular quality audits and reviews to assess process effectiveness and compliance with established standards.

Stakeholder Collaboration

• Act as a liaison between the operations team, contract management team, clients, and the global quality team to ensure consistent alignment with process quality goals.

• Provide guidance and support to the operations team on the implementation of process improvements and quality-related initiatives.

• Prepare and present reports on process quality performance and improvement initiatives to relevant stakeholders.

Others

• Other tasks as assigned by their manager.

• To ensure neutrality commitment for PRISM projects.

For this position, the successful candidate demonstrates proficiency in customer service management, communication and transport operation management.

• Minimum of 2 years of experience in a process-oriented or quality management role, preferably within logistic industry.

• Experience in creating and managing operational documentation such as SOPs and work instructions.

• Proven track record of monitoring and improving process quality and performance.

• Bachelor’s degree in supply chain management, Logistics Management, or a related field.

• Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and document management systems.

• Knowledge in ISO 9001 : 2015 is an added advantage
• Excellent in written and verbal English

We are seeking a motivated Software Quality Assurance (SQA) Coordinator to join our dynamic team. In this role, you will play a key part in ensuring the quality of our applications across iOS, Android, and web platforms. You will perform manual testing, manage and assign tickets, and collaborate closely with our development team to enhance our products. This position is ideal for individuals eager to learn and grow their skills in software quality assurance and coordination.

Manual Testing Across Platforms:

• Perform thorough manual testing of our applications on iOS, Android, and web platforms.
• Utilize Lambdatest for cross browser and cross platform testing, including automation testing.
• Conduct API testing using tools like Postman or SoapUI.
• Document and report bugs, providing detailed steps and screenshots in Jira.

Ticket Management and Coordination:

• Manage and prioritize tickets using Jira.
• Assign tickets to appropriate team members based on skill sets and workload.
• Ensure all tickets are updated with accurate information and follow up as necessary.
• Coordinate with the development team to resolve issues promptly.

Technology Integration and Tools:

• Familiarity with or willingness to learn CI/CD tools such as Jenkins, Bitbucket, and GitHub.
• Use monitoring and analytics tools like RollBar, MS Clarity, and Google Firebase Analytics to track performance and identify issues.
• Understand and apply Agile testing methodologies and processes.

System Architecture Understanding:

• Gain a basic understanding of system architecture, including Frontend applications, Middleware, and Backend systems.
• Collaborate with developers to understand system design and potential impact areas.

Impact and Root Cause Analysis:

• Perform impact analysis to understand the effect of issues on the system.
• Conduct root cause analysis to identify underlying problems and suggest mitigation plans.

Team Collaboration and Mentoring:

• Work collaboratively within a team environment, promoting open communication.
• Mentor and train team members to enhance their skills and efficiency.
• Participate in team meetings and contribute ideas for continuous improvement.

The primary role (Suitable for Beginners)

• Web scrapping using HTML and Python on beautiful soup, Sellenium, Pycharm and more
• To check and ensure that the data in the csv. files match what is on the websites and that the code is working and then keeping/storing the csv files into Dropbox

Other roles if not assigned Webscrapping.

• Manual software testing for our website and application and documenting any issues, bugs or errors found as well as any possible solutions for them
• Automation testing using Cypress.io to automate the bug testing process
• AI automation testing using the Recombee platform (Suitable for Machine Learning, AI or Data Science majors)
• Research into the best ways to develop/create/establish a system or element of our platform like chatbots, automated responses, etc if needed
• If needed: Using Adobe XD to open prototype designs and analyze the UI/UX
• If needed: Assisting senior developers by coordinating project management activities using Jira

Note: We mainly use Skype and Dropbox, but with seniors developer you may also have the opportunity to use Microsoft Teams.

The purpose of the IKEA Food Compliance Executive is to support the IKEA Food Halal Compliance Manager in managing all aspects of the IKEA stores Halal operations, ensuring compliance with Halal standards and regulations.

• To assist the Halal Compliance Manager to develop and implement halal compliance policies and procedures for all IKEA stores' food service outlets.
• To assist to set up HALAL SOP and HALAL ASSURANCE SYSTEM manual and guidelines periodically to maintain halal integrity and ensure information is up to date.
• Liaise with JAKIM, MOH, and any other government agencies on halal-related matters to meet food safety requirements.
• Conduct trainings for related departments to ensure food safety, quality, and regulatory compliance.
• To support Halal Compliance Manager to conduct Halal quality assurance investigations.
• Keep stores updated on any changes related to Halal certification.
• To assist Halal Compliance Manager to review Halal Assurance System periodically to ensure information is up to date.
• Ensure food & beverage supplies are halal and registered with MYeHALAL.
• To assist Halal Compliance Manager to prepare documents/reports for HALAL committee meetings.
• Monitor and ensure all HALAL files and documents are in order and well organized.
• To assist Halal Compliance Manager to conduct external and internal halal audits on halal quality regularly and be in charge of internal halal training to provide knowledge and awareness of halal in the food & beverage industry

• Develop and administer Ethics and Compliance communications targeted to a diverse, global workforce
• Create posters, slides, banners, handouts, videos (animated and live), podcasts, and other communication modalities
• Produce creative assets for other Ethics and Compliance projects
• Assist with creation of online training modules and instructor-led classes
• Produce small video projects, which may include filming other employees
• Help manage Ethics and Compliance online SharePoint site, including designing and deploying graphical assets
• Support translation and localization of Ethics and Compliance materials
• Interface with local compliance champions and support the Ethics and Compliance needs of the broader Legal team
• Other special projects and duties as assigned