Total 6 accounts executive food job vacancies in Transportation / Logistics category in Sepang, Selangor

Responsibilities

• Record, initiate enter the cargo or shipments to the system to ensure existing information for further processing
• Pack, prepare, classify, and hold the shipments according to destination and the routing to be handled by assigned staff
• Calculate, account, and provide information about the shipment statistics; weight, destination, quantity, type, charge… etc.
• Perform material handling, receive, and deliver to the desired routing, processing, recipient, or any other concerned party.
• Communicate, plan, monitor, and report on processed or held goods for manipulation, delivery to other parties, or status updates.
• Maintain a professional appearance when communicating with clients and customers, and respond to their enquiry with the quality of service they desire.
• Complete the paperwork and filing tasks as directed, and offer crucial support in maintaining records and monitoring the status of shipments that are not being processed.
• Carry out reception activities and consult customers about any queries, answer phones and emails regarding any issue.
• Coordinates with clients to arrange for the provision of logistics services at the client’s site
• Communicates with other departments including sales and marketing to effectively plan and distribute the workload
• Follows procedures of reporting on performance, budgets and other reports required from time to time to the superior.
• All employees are subject to transfer within the various branches and divisions of the company in which he/she is employed

Education

• Minimum Diploma in any field
• Degree Holders are encouraged to apply

Training/Skills

. Training for IATA Dangerous Goods Course will be provided

Training for International Maritime Dangerous Goods will be provided

. Accountable and focused on providing excellent customer experience

. Strong interpersonal and communication abilities; adept with Microsoft Office

• Able to work under pressure and throughout irregular hours; eager to learn; and exhibiting positive work attitudes and behaviours

Experience

• Minimum 2 years working experience directly related to the duties & responsibilities specified

Perks & Benefits

• Employee equity
• Personal leave
• Open culture
• Personal development opportunities
• Medical Insurance Plus Saving

Planning and coordinating logistics activities, including transportation, warehousing, and inventory management

Job Responsibilities

1. Maintain inventory records for all incoming and outgoing items to ensure only authorized materials are stored or loaded.

2. Coordinating transportation providers to ensure prompt and proper movement of goods

3. Assist with daily and monthly updates of inventory stocks.

4. Handle reports of returned and defective stocks, accurately documenting and updating them.

5. Perform administrative tasks, including raising purchase requisitions (PR), updating loading schedules, maintaining routine housekeeping, and providing warehouse-related support.

6. Coordinate with vendors and inter-departmental teams to develop storage, loading, and retrieval systems that maximize material security.

7. Ensure warehouse staff following to company policies and procedures.

8. Perform other duties as assigned by the Head of Department or direct report line.

Job Requirements

1. SPM or Diploma in Management, Logistics & Supply Chain, or Administration.

2. Experience in Warehouse Administration; fresh graduates are encouraged to apply.

3. Computer literate and intermediate in Microsoft Office (Word, PowerPoint, Excel).

4. Good communication skills and the ability to work independently.

5. Demonstrates good discipline and adaptability to change.

Perks & Benefits

• Employee equity
• Casual dress code
• Company trips
• Personal leave
• Open culture
• Personal development opportunities

規劃和協調物流活動，包括運輸、倉儲和庫存管理

崗位職責

1. 維護所有進出物品的庫存記錄，以確保僅存放或裝載經過授權的材料。

2. 協調運輸供應商，確保貨物及時妥善運輸

3.協助每日和每月更新庫存庫存。

4. 處理退貨和缺陷庫存的報告，準確記錄和更新它們。

5. 執行管理任務，包括提出採購申請 (PR)、更新裝貨計畫、維護日常內務管理以及提供倉庫相關支援。

6. 與供應商和跨部門團隊協調，開發儲存、裝載和檢索系統，以最大限度地確保材料安全。

7. 確保倉庫員工遵守公司政策和程序。

8. 履行部門主管或直接報告部門交辦的其他職務。

職位要求

1. SPM 或管理、物流與供應鏈或行政文憑。

2、有倉庫管理經驗；鼓勵應屆畢業生申請。

3. 具備電腦知識並能熟練使用 Microsoft Office（Word、PowerPoint、Excel）。

4、良好的溝通能力及獨立工作能力。

5. 表現出良好的紀律和適應變化的能力。

津貼和福利

• 員工股權
• 休閒著裝要求
• 公司旅行
• 事假
• 開放文化
• 個人發展機會

About this role

He / She has to deliver Visibility, Proactivity, Reactivity, Optimization and High level of Satisfaction to PRISM's major accounts managed by a 4PL HUB

Monitor the Financial Workflow to Ensure a Full Visibility of transport cost to the Customer

• Pre-invoice based on rates grid from 4PL to 3PL
• Manage pre-invoicing issues
• Provide monthly Reporting
• Receive and archive, manually, actualized 3PL invoices
• Follow-up the automatic (EDI / API) receipt and archiving of actualized 3PL invoices
• Audit invoices versus :
• Planned cost,
• Service Level Agreement,
• Actual execution…
• Manage dispute for invoices with deviations
• Validate unexpected costs such as waiting hours…
• Log reason for additional costs

Deliver Customer Satisfaction

• Manage and supports cost visibility to ensure the best possible service level
• Meets deadlines and ensures completion of customer service tasks within the expected time frames
• Ensure a consistent and pro-active communication flow with the customer
• Act as a strong interface to resolve customer problems, manage troubleshooting and issue resolution
• Prioritizes, resolves and/or escalates issues to secure the customer’s interest
• Represent Prism internally and externally
• Use the tools and communication to react to customer requests
• Act as Single point of contact for the customer
• Identify and record savings (benefits tracking) delivered to the customers.
• provide his/her expertise in invoice audit management
• Use of the technologies to be more efficient and work with the CBS

Contribute to improve Partners and Vendor performance

• Monitor the 3PLs service quality and give feedback to the Operation of Contract manager
• Monitor the good deployment and efficiency of new operational practices with the 3PLs
• Contribute to formalize the SOP
• Provide 1st level of support to the 3PL (operational inquiries, data matters etc.)
• Set up and Monitor corrective action plans in agreement with the 4PL HUB manager
• Produce dashboard and KPIs regarding billing audit performance
• Maintain communication matrix

Technical

• Sound educational background or comparable business experience (international trade, logistics, supply chain etc.)
• Good knowledge of Air and/or Sea transportation is a strong asset.
• Proven track record in a similar role, ideally in a Control Tower of 4PL environment
• Minimum of 5 years of transport management / freight forwarding experience (Air & Sea operations)
• Minimum of 3 years of customer service experience

Behavioral

• Good communication skills (English is a must, another language a +)
• Service minded personality
• Hands-on approach and curiosity, can-do and positive attitude
• Problem solving ability
• At ease with Web application and MS Office pack (MS Outlook).
• Ability to work under pressure
• Direct reporting line to the 4PL HUB Team Leader, if any, or 4PL HUB Operation Manager.
• Customer: customer care, operational buyer, transport manager.
• 3PLs: both internal and competitors.

• Dental
• Medical
• Parking
• Birthday Leave
• Festival Leave

Come and join the Prism’s family on this new exciting adventure!

We are expanding our 4PL activity in the Aerospace sector

Do not hesitate to contact us if you are interested to be part of our 24/7 team

Present in 3 continents, PRISM specializes in 4PL supply chain by integrating business and digital experts in the areas of Transport, Customs and Trade, allowing a high level of performance and transformation. We intervene through consulting missions and operations management services and position ourselves as strategic resources effectively engaged in the success of our clients. We follow a principle of obligation of results in which Performance (Ytp), visibility and Compliance prevail.

About this role

He / She has to deliver Visibility, Proactivity, Reactivity, Optimization and High level of Satisfaction to PRISM's major accounts managed by a 4PL HUB

Monitor the Financial Workflow to Ensure a Full Visibility of transport cost to the Customer

• Pre-invoice based on rates grid from 4PL to 3PL
• Manage pre-invoicing issues
• Provide monthly Reporting
• Receive and archive, manually, actualized 3PL invoices
• Follow-up the automatic (EDI / API) receipt and archiving of actualized 3PL invoices
• Audit invoices versus :
• Planned cost,
• Service Level Agreement,
• Actual execution…
• Manage dispute for invoices with deviations
• Validate unexpected costs such as waiting hours…
• Log reason for additional costs

Deliver Customer Satisfaction

• Manage and supports cost visibility to ensure the best possible service level
• Meets deadlines and ensures completion of customer service tasks within the expected time frames
• Ensure a consistent and pro-active communication flow with the customer
• Act as a strong interface to resolve customer problems, manage troubleshooting and issue resolution
• Prioritizes, resolves and/or escalates issues to secure the customer’s interest
• Represent Prism internally and externally
• Use the tools and communication to react to customer requests
• Act as Single point of contact for the customer
• Identify and record savings (benefits tracking) delivered to the customers.
• provide his/her expertise in invoice audit management
• Use of the technologies to be more efficient and work with the CBS

Contribute to improve Partners and Vendor performance

• Monitor the 3PLs service quality and give feedback to the Operation of Contract manager
• Monitor the good deployment and efficiency of new operational practices with the 3PLs
• Contribute to formalize the SOP
• Provide 1st level of support to the 3PL (operational inquiries, data matters etc.)
• Set up and Monitor corrective action plans in agreement with the 4PL HUB manager
• Produce dashboard and KPIs regarding billing audit performance
• Maintain communication matrix

Technical

• Sound educational background or comparable business experience (international trade, logistics, supply chain etc.)
• Good knowledge of Air and/or Sea transportation is a strong asset.
• Proven track record in a similar role, ideally in a Control Tower of 4PL environment
• Minimum of 5 years of transport management / freight forwarding experience (Air & Sea operations)
• Minimum of 3 years of customer service experience

Behavioral

• Good communication skills (English is a must, another language a +)
• Service minded personality
• Hands-on approach and curiosity, can-do and positive attitude
• Problem solving ability
• At ease with Web application and MS Office pack (MS Outlook).
• Ability to work under pressure
• Direct reporting line to the 4PL HUB Team Leader, if any, or 4PL HUB Operation Manager.
• Customer: customer care, operational buyer, transport manager.
• 3PLs: both internal and competitors.

• Dental
• Medical
• Parking
• Birthday Leave
• Festival Leave

Come and join the Prism’s family on this new exciting adventure!

We are expanding our 4PL activity in the Aerospace sector

Do not hesitate to contact us if you are interested to be part of our 24/7 team

Present in 3 continents, PRISM specializes in 4PL supply chain by integrating business and digital experts in the areas of Transport, Customs and Trade, allowing a high level of performance and transformation. We intervene through consulting missions and operations management services and position ourselves as strategic resources effectively engaged in the success of our clients. We follow a principle of obligation of results in which Performance (Ytp), visibility and Compliance prevail.

Now part of the logistics division of the CMA CGM Group, PRISM is an independent next generation 4PL company designed to meet the specific needs of customers in transforming their supply chain. PRISM has integrated offer of services and advice based on its robust expertise in Transport, Customs and digital solutions which can be customized and interfaced through its own 4PL management system or through reversible solutions available in the market. Globally, PRISM works with operational hubs in America, Europe, Asia and across its network centres of expertise in France and Switzerland. PRISM offers coverage across 3 time zones for 24/7 availability and greater customer proximity.

A central theme of its operational excellence approach, PRISM objectively selects the best supplies in the market, contribute to the freight purchasing strategy and provide end-to-end flow management, while seeking to optimize, time to market and reduce the carbon footprint of transport operations.

About the role

With growing customer accounts and demands in Aerospace, we are assembling a team of Customer Service Executives to deliver visibility, proactivity, optimization and high level of customer satisfaction to our major Aerospace account. Based in our Subang Jaya 4PL hub, the team of Customer Service Executives will be rostered in 4 shifts to ensure 24/7 availability to meet our customers' needs.

a) Monitor the Operational Workflow to Ensure a Full Supply Chain Visibility to the Customer

• Follow up invalid entries received from the customer or authorized partners (vendors, customers, subcontractors….)
• Monitor shipments on regular basis (3PL shipment confirmation, milestones completion etc.)
• Alert the customer team pro-actively in case of deviation and propose backup solutions
• Integrate manually, in dedicated IT solution, the Transport Request, if necessary
• Arrange alternative in case preferred carrier is unavailable
• Take corrective actions in case of missing pre-alerts
• Receive and control customer bookings according to the processes in place
• Check optimizations from optimizer if applicable, propose consolidation options.
• Report on data quality
• Provide clarifications and/or missing information
• Communicate & confirm arrangement to origin

b) Deliver Customer Satisfaction

• Manage and supports order management to ensure the best possible service level
• Meets deadlines and ensures completion of customer service tasks within the expected time frames
• Ensure a consistent and pro-active communication flow with the customer
• Act as a strong interface to resolve customer problems, manage troubleshooting and issue resolution
• Prioritizes, resolves and/or escalates issues to secure the customer’s interest
• Represent Prism internally and externally
• Use the tools and communication to react to customer requests
• Act as single point of contact for the customer
• Identify and record savings (benefits tracking) delivered to the customers.
• Provide his/her expertise in transportation management

c) Contribute to improve Partners and Vendor performance

• Monitor the 3PLs service quality and give feedback to the Operation of Contract manager
• Monitor the good deployment and efficiency of new operational practices with the 3PLs
• Contribute to formalize the SOP
• Provide 1st level of support to the 3PL (operational inquiries, data matters etc.)
• Set up and monitor corrective action plans in agreement with the 4PL HUB manager
• Produce dashboard and KPIs regarding 3PL performance

d) Manage operational quality

• Receive non-conformities and complaints and log these in a database
• Conduct root cause analysis on logged issues
• Categorized all non-conformities & complaints using standardized issue codes and reason codes
• Capture claims through non-conformities & complaints management process
• Assess of potential claims and recommendation to the customer
• Assign corrective actions to relevant parties and follow up
• Escalate claim to concerned party
• Conduct 8D analyses for complex claims
• In case of financial damages follow up with 3PL and insurance until financial settlement

e) Operate spot quotations

• Define requirements
• Get spot quotation from the 3PL’s panel
• Select provider
• Maintain spot quotation database / matrix

f) Others

• Any other tasks provided by their Manager

The successful candidate

• Experience in transport management / freight forwarding (air operations)
• Proven track record in a similar role, ideally in a Control Tower of 4PL environment
• Knowledge in freight forwarding, AOG and oversize cargo will be an advantage
• Excellent command of written and spoken English
• Must be willing to work on a 24/7 rotational shift
• Customer centric mindset