Total 17 service operations manager job vacancies in Transportation / Logistics category in Selangor

Job Description :

· High pay salary will be rewarded for experience candidates in USA trade lane.

· Liaising with clients for FCL/ LCL/ Export & Import shipments arrangements.

· Handling and Responsible for all import / export documentation and preparing bill of lading, S.I, NOA, certificates etc with proper SOP. 

· Update clients on the Container status until the last mile delivery.  

· Attend Existing and New Customers inquiries timely & accordingly.

· To maintain good service level to existing customer for long term growth.

· To do invoice billing to customer timely to avoid un-necessary delay in payment.

· Able to support Sales in all aspects and send sailing schedules to Customers

· Can speak, write and read English, Mandarin and have excellent communication skills with customers.

· Willing to do the “ Extra miles “ for customers.

· Responsibility ; Accountability ; Fast learner is what we looking for.

· Very details-oriented and problem-solving skills is required. 

Requirement :

· Candidate must possess at least Diploma / Degree in Business Studies, Management, Commerce, Economics, Marketing, Logistic/Transportation or equivalent.

· Able to work independently within tight deadline and under pressure.

· Good communication skills and able to interact with all level of people.

· Hard working and a team player.

· Full-Time position(s) available.

· Fresh graduates are also encourage to apply as training shall be provided. 

Office working hour is from 9.00am- 6.00pm (Monday to Friday)

Interested candidates are invited to Apply Jobs Online or refer to below contacts:

Whatsapp :
012 288 6791 – Mr Ryan 

Or you may email your resume to :
Email : ryan@globalconcord.com.my

Or Call us at :-

603- 5033 2121 – Office Tel

012- 288 6791 - Mr Ryan

Perks & Benefits

• Medical claims
• Parking
• Performance Bonus 
• Open culture & Modern working environment. 
• Personal development opportunities for career growth

Responsibilities

• Provide support to Superior as and when required
• Update internal operation procedures document as needed
• Support the Superior in managing and resolving operational issues
• Work with Superior to provide excellent customer service
• Sort and distribute mails and faxes to respective personnel
• Store, file and retrieve corporate documents and reports as and when needed
• Order, store and organize all office supplies
• Manage incoming and outgoing letters and packages
• Perform general office administrative and clerical duties
• Reconcile payments and receipts to various parties on time
• Manage all office orders on regular basis
• Maintain logs and spreadsheets for all office activities
• Packing / Labeling / Marking etc
• All employees are subject to transfer within the various branches and divisions of the company in which he/she is employed

Education

• Diploma Level

Training/Skills

• Training for IATA Dangerous Goods Course will be provided
• Responsible and customer service oriented
• Eager to learn with good working attitude & behaviour
• Ability to communicate effectively at all levels

Experience

• Diploma in Logistic is an advantage

Perks & Benefits

• Employee equity
• Personal leave
• Open culture
• Personal development opportunities
• Medical Insurance Plus Saving

Job Summary:

We are seeking an experienced Distribution Manager to oversee our distribution operations. The ideal candidate will have a strong background in fast-moving consumer goods (FMCG) and a proven track record in managing large teams within warehouse environments. The Distribution Manager will be responsible for inbound and outbound activities, inventory management, compliance with safety and quality standards, and maintaining strong customer service relationships.

Key Responsibilities:

• • Inbound and Outbound Management: Oversee all aspects of inbound and outbound logistics to ensure timely and efficient product distribution.
  • Inventory Control: Manage inventory levels to optimize stock availability while minimizing excess. Implement strategies for accurate forecasting and inventory turnover.
  • Safety and Quality Compliance: Ensure adherence to safety protocols and quality standards, including GMP (Good Manufacturing Practices) and ISO 9001 requirements.
  • Customer Service Relationship Management: Foster strong relationships with customers, addressing their needs and ensuring high levels of satisfaction.
  • Team Leadership: Manage and lead a diverse team of 60 staff members, including training, performance management, and professional development.
  • Labor Supplier Management: Collaborate with labor suppliers to ensure adequate staffing levels and manage performance expectations.
  • Lean Operations: Implement lean methodologies to enhance efficiency and reduce waste within the distribution process.
  • Operational Strategy Development: Develop and execute operational strategies to improve distribution processes and achieve organizational goals.

Preferred Qualifications:

• • Experience in lean manufacturing or operations.
  • Knowledge of safety and compliance regulations in a warehouse setting.

Perks & Benefits

• • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and inclusive work environment.

Responsibilities

• Record, initiate enter the cargo or shipments to the system to ensure existing information for further processing
• Pack, prepare, classify, and hold the shipments according to destination and the routing to be handled by assigned staff
• Calculate, account, and provide information about the shipment statistics; weight, destination, quantity, type, charge… etc.
• Perform material handling, receive, and deliver to the desired routing, processing, recipient, or any other concerned party.
• Communicate, plan, monitor, and report on processed or held goods for manipulation, delivery to other parties, or status updates.
• Maintain a professional appearance when communicating with clients and customers, and respond to their enquiry with the quality of service they desire.
• Complete the paperwork and filing tasks as directed, and offer crucial support in maintaining records and monitoring the status of shipments that are not being processed.
• Carry out reception activities and consult customers about any queries, answer phones and emails regarding any issue.
• Coordinates with clients to arrange for the provision of logistics services at the client’s site
• Communicates with other departments including sales and marketing to effectively plan and distribute the workload
• Follows procedures of reporting on performance, budgets and other reports required from time to time to the superior.
• All employees are subject to transfer within the various branches and divisions of the company in which he/she is employed

Education

• Minimum Diploma in any field
• Degree Holders are encouraged to apply

Training/Skills

. Training for IATA Dangerous Goods Course will be provided

Training for International Maritime Dangerous Goods will be provided

. Accountable and focused on providing excellent customer experience

. Strong interpersonal and communication abilities; adept with Microsoft Office

• Able to work under pressure and throughout irregular hours; eager to learn; and exhibiting positive work attitudes and behaviours

Experience

• Minimum 2 years working experience directly related to the duties & responsibilities specified

Perks & Benefits

• Employee equity
• Personal leave
• Open culture
• Personal development opportunities
• Medical Insurance Plus Saving

Job Summary:

We are seeking an experienced Distribution Manager to oversee our distribution operations. The ideal candidate will have a strong background in fast-moving consumer goods (FMCG) and a proven track record in managing large teams within warehouse environments. The Distribution Manager will be responsible for inbound and outbound activities, inventory management, compliance with safety and quality standards, and maintaining strong customer service relationships.

Key Responsibilities:

• • Inbound and Outbound Management: Oversee all aspects of inbound and outbound logistics to ensure timely and efficient product distribution.
  • Inventory Control: Manage inventory levels to optimize stock availability while minimizing excess. Implement strategies for accurate forecasting and inventory turnover.
  • Safety and Quality Compliance: Ensure adherence to safety protocols and quality standards, including GMP (Good Manufacturing Practices) and ISO 9001 requirements.
  • Customer Service Relationship Management: Foster strong relationships with customers, addressing their needs and ensuring high levels of satisfaction.
  • Team Leadership: Manage and lead a diverse team of 60 staff members, including training, performance management, and professional development.
  • Labor Supplier Management: Collaborate with labor suppliers to ensure adequate staffing levels and manage performance expectations.
  • Lean Operations: Implement lean methodologies to enhance efficiency and reduce waste within the distribution process.
  • Operational Strategy Development: Develop and execute operational strategies to improve distribution processes and achieve organizational goals.

Preferred Qualifications:

• • Experience in lean manufacturing or operations.
  • Knowledge of safety and compliance regulations in a warehouse setting.

Perks & Benefits

• • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and inclusive work environment.

工作總結：

我們正在尋找一位經驗豐富的分銷經理來監督我們的分銷業務。理想的候選人將在快速消費品 (FMCG) 方面擁有深厚的背景，並在管理倉庫環境中的大型團隊方面擁有良好的記錄。分銷經理將負責進出活動、庫存管理、遵守安全和品質標準以及維護牢固的客戶服務關係。

主要職責：

• • 進出庫管理：監督進出庫物流的各個環節，確保及時有效率的產品配送。
  • 庫存控制：管理庫存水準以優化庫存可用性，同時最大限度地減少過剩。實施準確預測和庫存週轉率的策略。
  • 安全和品質合規性：確保遵守安全協議和品質標準，包括 GMP（良好生產規範）和 ISO 9001 要求。
  • 客戶服務關係管理：與客戶建立牢固的關係，滿足他們的需求並確保高水準的滿意度。
  • 團隊領導：管理和領導由 60 名員工組成的多元化團隊，包括培訓、績效管理和專業發展。
  • 勞動力供應商管理：與勞動力供應商合作，確保充足的人員配置水準並管理績效預期。
  • 精實營運：實施精實方法以提高效率並減少分銷過程中的浪費。
  • 營運策略制定：制定並執行營運策略，以改善分銷流程並實現組織目標。

首選資格：

• • 擁有精益製造或營運經驗。
  • 了解倉庫環境中的安全和合規法規。

津貼和福利

• • 有競爭力的薪資和福利待遇。
  • 專業成長與發展的機會。
  • 充滿活力和包容性的工作環境。

We are looking for Logistics Executive/Manager who can facilitate the supply chain operations of our company. The ideal candidates have to be good in planning for storage arrangement. Candidates should be able to ensure that stock, materials, packages, and products are processed through the warehouse system efficiently and safely.

Responsibilities

• Supervise the day-to-day warehouse and distribution operations
• Manage inventory
• Organize deliveries and distribution
• Maintain vehicles and facilities

Requirements

• 5.5 working days per week
• Able to working on every Saturday (4 hours).
• Candidate must possess at least a Diploma/Bachelor's Degree in any field or SPM holder with related working experience.
• Candidates who had experience on retail distrubition centre are preferred.
• Cabndidates must have 8 years and above working experience on distrubution centre for Manager level.
• Fresh grandutes also encourage to apply for junior level.
• Candidates must willing to work at Meru, Klang / Telok Gong, Port Klang / Banting.

Benefits:

• Attendance allowance
• Medical benefits
• Free parking
• Annual increment & bonus

我們正在尋找能夠促進我們公司供應鏈營運的物流主管/經理。理想的候選人必須善於規劃儲存安排。考生應能確保庫存、材料、包裝和產品透過倉庫系統有效率且安全地進行處理。

職責

• 監督日常倉庫和配送運營
• 管理庫存
• 組織交付和分發
• 維護車輛和設施

要求

• 每週 5.5 個工作天
• 能夠每週六工作（4小時）。
• 候選人必須至少擁有任何領域的文憑/學士學位或具有相關工作經驗的SPM持有者。
• 有零售配送中心工作經驗者佳。
• 應徵者必須具備8年以上經理級分銷中心工作經驗。
• 新鮮的畢業生也鼓勵申請初級程度。
• 候選人必須願意在Meru、巴生/直落公、巴生港/萬津工作。

好處：

• 出勤津貼
• 醫療福利
• 免費停車
• 年度加薪及獎金

職位說明 ：

· 在美國貿易航線有經驗的候選人將獲得高薪。

· 與客戶聯絡整箱/拼箱/進出口運送安排。

· 處理並負責所有進口/出口文件，並使用適當的SOP準備提單、SI、NOA、證書等。

· 在最後一哩交付之前向客戶更新貨櫃狀態。

· 及時、相應地參加現有和新客戶的詢問。

· 為現有客戶維持良好的服務水平，以達到長期成長。

· 及時向客戶開立發票，避免不必要的延遲付款。

· 能夠在各方面支援銷售並向客戶發送船期表

· 能說、寫、讀英語、國語，具備良好的與客戶的溝通能力。

· 願意為客戶做「額外里程」。

· 責任 ;問責制；快速學習者是我們尋找的人。

· 需要非常注重細節和解決問題的能力。

要求 ：

· 候選人必須至少擁有商業研究、管理、商業、經濟、行銷、物流/運輸或同等學歷的文憑/學位。

· 能夠在緊迫的期限內和壓力下獨立工作。

· 良好的溝通能力，能與各個層次的人互動。

· 工作努力，具有團隊合作精神。

· 提供全職職位。

· 也鼓勵應屆畢業生申請，並提供訓練。

辦公室工作時間為上午 9 點至下午 6 點（週一至週五）

歡迎有興趣的候選人在線申請職位或參考以下聯絡方式：

Whatsapp :
012 288 6791 – 瑞安先生

或者您可以將您的履歷透過電子郵件發送至：
電子郵件 : ryan@globalconcord.com.my

或致電我們：-

603- 5033 2121 – 辦公室電話

012- 288 6791 - 瑞安先生

津貼和福利

• 醫療索賠
• 牙科
• 停車處
• 公司旅行
• 績效獎金
• 開放的文化和現代的工作環境。
• 職涯發展的個人發展機會

工作職責

• 提高營運和倉儲效率，在不影響安全和品質的情況下最大限度地提高產量並降低營運成本。
• 在效率、安全、安保、品質和維護等領域實施並推動持續改善活動。
• 與承包商、供應商、貨運代理和相關機構等第三方服務提供者建立並維持良好的關係。
• 負責設備和倉庫設施的維護，確保效率和安全得到最佳化。
• 負責確保及時準確地記錄資訊和文件。
• 領導緊急應變小組處理現場或場外洩漏或事故，並積極採取預防措施，以消除未來的事故。
• 對指定業務的損益狀況負責。
• 確保倉庫作業活動依照安全規範進行，維持5S。
• 一旦發生任何事件，立即進行初步調查並起草報告給管理層。
• 上級要求的其他相關職責。

要求：

• 物流和供應鏈管理或任何同等領域的最低文憑。
• 日語和英語流利。
• 物流和供應鏈相關資格是額外優勢
• 需要至少 6 - 7 年領導營運/倉庫團隊的相關經驗
• 管理倉儲或庫存管理的實務經驗將是一個額外的優勢
• 成熟、有責任心並且能夠在最少的監督下工作

津貼和福利

• 津貼（旅費、交通費等）
• 醫療保險
• 個人發展機會

• Position: Warehouse Administrator.
• Salary: RM 2000-3000.
• Job location: Westport CFS-2, Pulau Indah;North Port, Port Kelang, Selangor.

The hiring company

This is a integrated transport and logistics company, providing international freight forwarding and logistics services across Asia, Australia and Europe/America continents. Currently they have several job openings in the operations works at their warehouse facilities at the North Port and West Port in Port Klang area. They are looking for experienced warehouse workers to undertake the warehouse operations functions at their Container Terminal at North Port (NDSB) and West Port in Port Klang.

The vacancies are permanent positions and form part of the warehouse operations team to manage the cargo/shipments that have have been imported or to be exported.

About the job

This role/job will be warehouse based and therefore not in a conventional office environment. This is a full-time permanent position and the role is primarily to help facilitate the smooth running of the warehouse operations activities.

The general duties will involve the following role:

*Perform cargo loading and unloading.

*To perform physical counts, tally and surface inspection of cargo upon receiving/delivery.

*To store cargoes in proper location assigned within the warehouse.

*To perform cargo issuance.

*Picking, packing and dispatch of cargo according to ownership and destinations.

Requirements

*Malaysians in age group 23-38.

*Punctual with positive work ethic.

*Physically fit with ability to lift and carry.

*Minimum qualification: SPM or Diploma in Supply Chain/Logistics Management or Business.

*Forklift license will be ideal, useful and beneficial.

*The ideal candidate for this role will be someone well organized with 2-3 years experience in warehouse operations, picking and packing ,customer services or similar environment preferred, and have the ability to communicate effectively with the team and customers.

*2-3 years of previous warehouse operations, especially in 3PL facility has a huge advantage and will be highly regarded.

*Hands on and hardworking with knowledge of both warehouse and logistics practices.

*Proficient with ability to communicate in Bahasa Malaysia and English.

Candidates who wish to be considered for this role must be willing to be based within warehouse environment and have own means of transport to be accessible to North Port/West Port area.

APPLICATION TO THIS JOB

Interested candidates are hereby invited to apply by forwarding a copy of your resume for our review. You may apply online via JOBSTORE by clicking the apply button to submit your application. Alternatively, candidates may forward their resume directly to us at CHRISJAC via our E-mail at jobs@chrisjac.com.my 

NOTE: Applicants for this job are encouraged to submit resume in Word format stating the following information:

*Personal bio-data (Gender/Sex & Age,Marital status,residential address).

*Valid contactable telephone number.

*Salary; current/last drawn.

Perks & Benefits

• Casual dress code
• Personal leave
• Open culture

• 職位：倉庫管理員。
• 薪資：RM2000-3000。
• 工作地點：西港CFS-2，英達島；北港，巴生港，雪蘭莪。

招募公司

這是一家綜合運輸和物流公司，提供橫跨亞洲、澳洲和歐洲/美洲大陸的國際貨運代理和物流服務。目前，他們在巴生港地區北港和西港的倉庫設施的營運工作中有多個職位空缺。他們正在尋找經驗豐富的倉庫工人來承擔北港貨櫃碼頭（NDSB）和巴生港西港的倉庫營運職能。

這些空缺職位是永久性職位，是倉庫營運團隊的一部分，負責管理已進口或待出口的貨物/貨物。

關於工作

該角色/工作將基於倉庫，因此不在傳統的辦公環境中。這是一個全職永久職位，其作用主要是幫助促進倉庫營運活動的順利進行。

一般職責將涉及以下角色：

*執行貨物裝卸。

*在接收/交貨時對貨物進行實體清點、理貨和表面檢查。

*將貨物存放在倉庫內指定的適當位置。

*執行貨物簽發。

*根據所有權和目的地分類、包裝和發送貨物。

要求

*23-38 歲年齡層的馬來西亞人。

*準時，具有積極的職業道德。

*身體健康，能夠舉起和搬運。

*最低資格：SPM 或供應鏈/物流管理或商業文憑。

*叉車許可證將是理想的、有用的和有益的。

*此職位的理想人選是組織良好，具有 2-3 年倉庫營運、揀選和包裝、客戶服務或類似環境經驗的人員優先，並有能力與團隊和客戶進行有效溝通。

* 2-3年的倉庫營運經驗，尤其是3PL設施具有巨大優勢，將受到高度重視。

*動手能力強，工作勤奮，了解倉庫和物流實務。

*精通馬來語和英語溝通。

希望擔任此職位的候選人必須願意在倉庫環境內工作，並擁有自己的交通工具以方便前往北港/西港區域。

對該職位的申請

特此邀請有興趣的候選人透過轉發您的履歷副本進行申請，以供我們審核。您可以透過JOBSTORE線上申請，點擊「申請」按鈕提交您的申請。或者，候選人可以透過我們的電子郵件jobs@chrisjac.com.my將簡歷直接轉發給我們CHRISJAC

附註：鼓勵該職位的申請人提交 Word 格式的履歷，並註明以下資訊：

*個人生物資料（性別/性別和年齡、婚姻狀況、居住地址）。

*有效的聯絡電話號碼。

*薪水;當前/最後繪製。

津貼和福利

• 休閒著裝要求
• 事假
• 開放文化

The Operation Manager shall be responsible to assist on the matters pertaining to either Air & Sea Import or Export Operations for the branch assigned.

a) Coach and develop a team

• Able to structure a huge team (40+ people).
• Ensure that nominated people have the relevant skills.
• Ensure that the use of tools and processes is properly mastered by his/her teams.
• Implement the strategy for assigned perimeter.
• Actively encourage the training, personal and career development of the departmental team through the annual Performance Appraisal process and regular review of industry training and certification regulations.
• Maintain up to date industry knowledge and ensuring employees are kept informed of company, industry and branch news.

b) Operations

• Act as mediator between customer and customs officer in case of dispute.
• To attend and solve any custom related issue. Ensure all freight forwarding operations and processes are carried out in accordance to Company’s objectives.
• Ensure that all documentation and assignments are carried out in a timely manner.
• Ensure business flow and work processes are as per ISO9001 and requirements.
• Ensure operations departments provide quality service at all times.
• Maintain high standards of customer care and ensure that the clients are professionally served.
• Ensuring strict adherence by the departmental team to company procedures.
• Produce monthly, quarterly and ad-hoc reports, as required by national / branch management, including operational and productivity KPIs.
• Actively reviewing operational procedures, identifying opportunities for improvement, and promoting continuous improvement within the team.
• Act as the first point of escalation for the sea freight/air freight export, import and customs team for commercial and operational issues.
• Management of all employee relations matters: Timekeeping, Absence, Disciplinary and Grievance etc.

c) Billing

• Ensure billing is done accurately and timely.

d) Transformation & improvement

• Active participation in business reviews together with Regional Contract Manager/ Management to present contractual performance and identify common service issues.
• Solve customer’s recurrence service issues
• Monitor the good deployment and efficiency of new operational practices with the 3PLs

e) Specific Activities

• Carrying out any other request made by their manager.

• Proven track record in a similar role, ideally in a 4PL environment
• Experience in transport management / freight forwarding experience (Air operations)
• Transport Operations Management (Airfreight, Seafreight, Rodafreight)
• Team spirit and leadership
• Well organized and able to structure a huge team (40+ people)
• Service minded personality
• Hands-on approach and curiosity, can-do and positive attitude
• Problem solving ability
• At ease with Web application and MS Office pack (MS Outlook).
• Ability to work under pressure
• Fluent in English + local language

• Ensure smooth, accurate and timely freight process flow & data entry into the Company's Operational Performance Standards.
• Track and trace shipments as required.
• Ensure timely movement and delivery of freight to customers. 
• Ensure documents are timely sent to customer or broker for customs purposes.
• Ensure accurate and timely client invoicing.
• Interact with our customers in arranging their shipments, exceeding customer service expectations.
• Contribute to maintain strong relationships with suppliers (airlines, trucking companies, and others).
• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements.
• Ensure all customers' standard operating procedures are followed and updated.
• Meet KPI standards, as per the company procedures.
• Overseas communications, timely responses to emails and requests (internal and external).
• To take up additional tasks as required to meet the Department’s needs.

• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operational system
• Track and Trace Air Export Files and reporting
• Use Tree View on daily basis
• Ensure arrival notices are communicated to overseas and customers
• Ensure accurate and timely client and vendors billing
• Interact with our customers in arranging their international shipments, meeting customer
• service standards
• Contribute to maintain good relationships with suppliers (Airline carriers, trucking companies and others involved)
• Meet compliance at all times to regulations internal and external in accordance with government regulations
• Understand department process flow, and looking for best practices to improve operational efficiency and productivity
• Ensure all customers standard operating procedures in place and updated in the DLSOPs
• Meet KPI standards in accordance with the Company’s procedures
• Overseas communications, timely responses to emails and requests (internal and external)
• Escalation of problems to Management when necessary
• Take on additional assignment as required, supporting company needs.

In this role you will:

• Secure functionality of the logistics automation systems on a day-to-day basis. Responsible for the mechanical/electrical performance and troubleshooting of the automated equipment’s in the unit.
• Coordinate work of suppliers and supervise the assigned maintenance activities, repair, shut downs etc.
• Provides support during the introduction of new equipment and modifications of existing ones from the development of specifications, cooperations with suppliers and final installation.
• Acting as a key escalation point and being the focal point for automation related topics.
• Coordinate maintenance activities, planned repairs,  reactive repairs, and recovery process of the automated equipment.
• Develop and ensure the local operations team is trained with user basic knowledge.
• Diagnose mechanical and/or electrical potential problems and propose corrective actions.
• Creates reports relevant to activity as agreed in the unit.
• Drive and lead improvement projects.
• Responsible for spare part management and stock.
• Contributes at projects and initiatives connected to improving the unit operational performance.

Now part of the logistics division of the CMA CGM Group, PRISM is an independent next generation 4PL company designed to meet the specific needs of customers in transforming their supply chain. PRISM has integrated offer of services and advice based on its robust expertise in Transport, Customs and digital solutions which can be customized and interfaced through its own 4PL management system or through reversible solutions available in the market. Globally, PRISM works with operational hubs in America, Europe, Asia and across its network centres of expertise in France and Switzerland. PRISM offers coverage across 3 time zones for 24/7 availability and greater customer proximity.

A central theme of its operational excellence approach, PRISM objectively selects the best supplies in the market, contribute to the freight purchasing strategy and provide end-to-end flow management, while seeking to optimize, time to market and reduce the carbon footprint of transport operations.

About the role

With growing customer accounts and demands in Aerospace, we are assembling a team of Customer Service Executives to deliver visibility, proactivity, optimization and high level of customer satisfaction to our major Aerospace account. Based in our Subang Jaya 4PL hub, the team of Customer Service Executives will be rostered in 4 shifts to ensure 24/7 availability to meet our customers' needs.

a) Monitor the Operational Workflow to Ensure a Full Supply Chain Visibility to the Customer

• Follow up invalid entries received from the customer or authorized partners (vendors, customers, subcontractors….)
• Monitor shipments on regular basis (3PL shipment confirmation, milestones completion etc.)
• Alert the customer team pro-actively in case of deviation and propose backup solutions
• Integrate manually, in dedicated IT solution, the Transport Request, if necessary
• Arrange alternative in case preferred carrier is unavailable
• Take corrective actions in case of missing pre-alerts
• Receive and control customer bookings according to the processes in place
• Check optimizations from optimizer if applicable, propose consolidation options.
• Report on data quality
• Provide clarifications and/or missing information
• Communicate & confirm arrangement to origin

b) Deliver Customer Satisfaction

• Manage and supports order management to ensure the best possible service level
• Meets deadlines and ensures completion of customer service tasks within the expected time frames
• Ensure a consistent and pro-active communication flow with the customer
• Act as a strong interface to resolve customer problems, manage troubleshooting and issue resolution
• Prioritizes, resolves and/or escalates issues to secure the customer’s interest
• Represent Prism internally and externally
• Use the tools and communication to react to customer requests
• Act as single point of contact for the customer
• Identify and record savings (benefits tracking) delivered to the customers.
• Provide his/her expertise in transportation management

c) Contribute to improve Partners and Vendor performance

• Monitor the 3PLs service quality and give feedback to the Operation of Contract manager
• Monitor the good deployment and efficiency of new operational practices with the 3PLs
• Contribute to formalize the SOP
• Provide 1st level of support to the 3PL (operational inquiries, data matters etc.)
• Set up and monitor corrective action plans in agreement with the 4PL HUB manager
• Produce dashboard and KPIs regarding 3PL performance

d) Manage operational quality

• Receive non-conformities and complaints and log these in a database
• Conduct root cause analysis on logged issues
• Categorized all non-conformities & complaints using standardized issue codes and reason codes
• Capture claims through non-conformities & complaints management process
• Assess of potential claims and recommendation to the customer
• Assign corrective actions to relevant parties and follow up
• Escalate claim to concerned party
• Conduct 8D analyses for complex claims
• In case of financial damages follow up with 3PL and insurance until financial settlement

e) Operate spot quotations

• Define requirements
• Get spot quotation from the 3PL’s panel
• Select provider
• Maintain spot quotation database / matrix

f) Others

• Any other tasks provided by their Manager

The successful candidate

• Experience in transport management / freight forwarding (air operations)
• Proven track record in a similar role, ideally in a Control Tower of 4PL environment
• Knowledge in freight forwarding, AOG and oversize cargo will be an advantage
• Excellent command of written and spoken English
• Must be willing to work on a 24/7 rotational shift
• Customer centric mindset