Total 20 transportation logistics job vacancies in Transportation / Logistics category in Malaysia

Duties & Responsibilities:-

• Strategically manage warehouse in compliance with company’s policies and vision.
• Ensure efficiency targets are achieved and all warehouse processes are running smoothly and promptly.
• Ensure that products are received in good condition and accurate quantity.
• Liaise with supplier to repair, replace or return goods of inferior condition.
• Oversee receiving, warehousing, distribution and maintenance operations.
• Setup layout and ensure efficient space utilization.
• Initiate, coordinate and enforce optimal operational policies and procedures.
• Adhere to all warehousing, handling and shipping legislation requirements.
• Maintain standards of health and safety, hygiene and security.
• Manage stock control and reconcile with data storage system.
• Recruit, select, orient, coach and motivate employees.
• Produce reports and statistics regularly (IN/OUT status report, dead stock report etc).
• Attend and chair meetings as and when required.
• Update colleagues / subordinates on business performance, new initiatives and other pertinent issues.
• Manage, train and supervise subordinates.
• To carry out ad-hoc duties assigned by the Management/Superior from time to time.

Requirements:-

• Degree in Logistics, Supply Chain, Business or similar field.
• Pleasant personality, good communication and interpersonal skills.
• Possess leadership quality.
• Strong analytical skill.
• Able to articulate and possess effective presentation skills.
• Committed and result driven.
• Good sense of urgency and able to work under pressure.
• With strong self-initiative and creative.
• Able to work from 9:30 a.m. to 6:30 p.m.,
• Off day: One day per week.
• Must be able to work during Saturday and Sunday.

Perks & Benefits

• Medical, Dental & Optical Benefits
• Insurance
• EPF, SOCSO, EIS
• Annual Leave
• Staff Purchase
• Interest Clubs
• Personal development opportunities

We regret only shortlisted candidates will be notified.

Key Responsibilities:

• Oversee day-to-day warehouse operations including inventory tracking and stock movement.
• Prepare and submit regular reports on inventory levels, stock movements, and other related activities.
• Ensure accuracy in stock management and handling procedures.
• Collaborate with cross-functional teams to ensure efficient warehouse operations.
• Monitor and report on stock discrepancies, stock-outs, or overstock situations.
• Ensure compliance with safety and regulatory guidelines within the warehouse environment.

Requirements:

• Certificate, Diploma, or Degree in Business Management or related field.
• Minimum 1-2 years of experience in a warehousing/logistics environment.
• Strong proficiency in Microsoft Office (Excel, Word, etc.) for report preparation and data analysis.
• Good communication and organizational skills.
• Ability to work independently as well as in a team.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Medical insurance
• Personal leave

職責與責任：-

• 根據公司的政策和願景對倉庫進行策略管理。
• 確保實現效率目標，所有倉庫流程順利、及時地運作。
• 確保收到的產品狀況良好且數量準確。
• 與供應商聯絡以維修、更換或退回劣質商品。
• 監督接收、倉儲、配送和維護操作。
• 設定佈局並確保有效的空間利用。
• 發起、協調和執行最佳營運政策和程序。
• 遵守所有倉儲、裝卸和運輸立法要求。
• 維持健康和安全、衛生和安保標準。
• 管理庫存控制並與資料儲存系統協調。
• 招募、選擇、指導、指導和激勵員工。
• 定期產生報表和統計資料（進/出狀態報表、滯銷庫存報表等）。
• 根據需要出席並主持會議。
• 向同事/下屬通報業務績效、新措施和其他相關問題的最新情況。
• 管理、訓練和監督下屬。
• 執行管理階層/上級不時指派的臨時職責。

要求：-

• 物流、供應鏈、商業或類似領域的學位。
• 個性開朗，良好的溝通和人際交往能力。
• 具備領導素質。
• 較強的分析能力。
• 能夠清晰表達並擁有有效的演講技巧。
• 致力於並以結果為導向。
• 良好的緊迫感，能夠承受工作壓力。
• 具有較強的主動性和創造性。
• 工作時間為上午 9:30 至下午 6:30，
• 休息日：每週休息一天。
• 必須能夠在周六和周日工作。

津貼和福利

• 醫療、牙科和光學福利
• 保險
• EPF、SOCSO、EIS
• 年假
• 員工採購
• 興趣俱樂部
• 個人發展機會

我們遺憾的是，只有入圍候選人才會收到通知。

Responsibilities:

• Coordinate timely and accurate shipments.
• Ensure accuracy of orders and shipping documents.
• Prepare bills and invoices.
• To perform any other duties that may be assigned by your superior or the Management from time to time as deemed necessary.

Requirements:

• Proven experience as logistics coordinator.
• Familiarity in customer service will be appreciated.
• Excellent organizational and coordination abilities.
• Oustanding communication and interpersonal skills.

Perks & Benefits

• Nearby public transport
• Medical insurance

DUTIES & RESPONSIBILITIES 

• To update all clients on the status of their shipments that is under custom clearance 
• To check and advise clients and agents on the proper HS Codes when necessary 
• To advise clients on duty/tax amounts. 
• To invoice and accrue duty/tax invoice and send to clients 
• To check and advise clients, agents and colleagues on the necessary documentation, permits required for custom clearance. 
• To apply permits with Government Agencies or related Authorities when necessary 
• To update Smartsheet regularly so that all departments are aware of shipment status 
• Immediate follow up of discrepancies. 
• Collect & process the supplier invoices for duty & tax and forward to Finance for payments 
• & to ensure the payments are made 
• To get COR from vendor to provide to Operation Department in order for them to arrange deliveries 
• Interface between Finance & Customs Clearance Team/Agent for smooth document & transaction flow. 
• Assists departmental staff on administrative task when necessary 
• Adheres to the Company’s Compliance & Corporate Polices & procedures. 
• Any other related duties / projects assigned by the direct supervisor from time to time to  meet the business exigencies. 

DESIRED ATTRIBUTES 

• Professional image, polished presentation. 
• Positive enthusiasm and pragmatic approach. 
• Detail oriented with strong planning, organizational and analytical skills. 
• A motivated self starter with a strong drive to support the company in its growth initiatives. 
• Ability to work under pressure and handle multiple priorities and initiate. 

Perks & Benefits

• Personal development opportunities

DUTIES & RESPONSIBILITIES 

• To update all clients on the status of their shipments that is under custom clearance 
• To check and advise clients and agents on the proper HS Codes when necessary 
• To advise clients on duty/tax amounts. 
• To invoice and accrue duty/tax invoice and send to clients 
• To check and advise clients, agents and colleagues on the necessary documentation, permits required for custom clearance. 
• To apply permits with Government Agencies or related Authorities when necessary 
• To update Smartsheet regularly so that all departments are aware of shipment status 
• Immediate follow up of discrepancies. 
• Collect & process the supplier invoices for duty & tax and forward to Finance for payments 
• & to ensure the payments are made 
• To get COR from vendor to provide to Operation Department in order for them to arrange deliveries 
• Interface between Finance & Customs Clearance Team/Agent for smooth document & transaction flow. 
• Assists departmental staff on administrative task when necessary 
• Adheres to the Company’s Compliance & Corporate Polices & procedures. 
• Any other related duties / projects assigned by the direct supervisor from time to time to  meet the business exigencies. 

DESIRED ATTRIBUTES 

• Professional image, polished presentation. 
• Positive enthusiasm and pragmatic approach. 
• Detail oriented with strong planning, organizational and analytical skills. 
• A motivated self starter with a strong drive to support the company in its growth initiatives. 
• Ability to work under pressure and handle multiple priorities and initiate. 

Perks & Benefits

• Personal development opportunities

職責與責任

• 處理和準備空運出口貨物的文件
• 根據需要向 MAS/KLAS 提交空運出口貨物
• 根據需要處理來自 MAS/KLA 的空運
• 辦理 KLIA/PKG/SZB 的所有海關手續
• 可在 SZB 和 KLIA 處理 AOG 貨件
• 協助 PKG Westport & Northport 處理海運
• 需要時協助其他營運同事執行行政職責

所需的屬性

• 專業的形象，精美的示範。
• 積極的熱情和務實的態度。
• 注重細節，具有強大的計劃、組織和分析能力。
• 積極進取的自我啟動者，具有支持公司發展計畫的強大動力。
• 能夠在壓力下工作並處理多個優先事項並啟動。

津貼和福利

• 事假
• 開放文化
• 個人發展機會

DUTIES & RESPONSIBILITIES 

• To handle and prepare documents for Air Export shipments 
• To submit Air Export shipments to MAS/KLAS as and when required 
• To handle Air Transfer from MAS/KLA as and when required 
• To handle all custom formalities at KLIA/PKG/SZB 
• To be available for AOG shipments handling at SZB & KLIA 
• To assist at PKG Westport & Northport in handling Ocean shipments 
• To assist other Operation colleagues in administration duties when required 

DESIRED ATTRIBUTES 

• Professional image, polished presentation. 
• Positive enthusiasm and pragmatic approach. 
• Detail oriented with strong planning, organizational and analytical skills. 
• A motivated self starter with a strong drive to support the company in its growth initiatives. 
• Ability to work under pressure and handle multiple priorities and initiate. 

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

DUTIES & RESPONSIBILITIES 

• To handle and prepare documents for Air Export shipments 
• To submit Air Export shipments to MAS/KLAS as and when required 
• To handle Air Transfer from MAS/KLA as and when required 
• To handle all custom formalities at KLIA/PKG/SZB 
• To be available for AOG shipments handling at SZB & KLIA 
• To assist at PKG Westport & Northport in handling Ocean shipments 
• To assist other Operation colleagues in administration duties when required 

DESIRED ATTRIBUTES 

• Professional image, polished presentation. 
• Positive enthusiasm and pragmatic approach. 
• Detail oriented with strong planning, organizational and analytical skills. 
• A motivated self starter with a strong drive to support the company in its growth initiatives. 
• Ability to work under pressure and handle multiple priorities and initiate. 

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

職責與責任

• 向所有顧客更新正在清關的貨件的狀態
• 必要時檢查並建議客戶和代理商正確的 HS 代碼
• 就關稅/稅額向客戶提供建議。
• 開立發票並應計關稅/稅務發票並發送給客戶
• 檢查並就清關所需的必要文件、許可證向客戶、代理商和同事提供建議。
• 必要時向政府機構或相關部門申請許可證
• 定期更新Smartsheet，讓各部門了解出貨狀態
• 立即跟進差異。
• 收集和處理供應商的關稅和稅金發票，並將其轉發給財務部門進行付款
• &確保付款
• 從供應商取得 COR 提供給營運部門以便他們安排交貨
• 財務和清關團隊/代理之間的接口，以實現順暢的文檔和交易流程。
• 必要時協助部門人員處理行政任務
• 遵守公司的合規性和公司政策及程序。
• 直接主管不時指派的任何其他相關職責/項目，以滿足業務緊急情況。

所需的屬性

• 專業的形象，精美的示範。
• 積極的熱情和務實的態度。
• 注重細節，具有強大的計劃、組織和分析能力。
• 積極主動的自我啟動者，具有支持公司發展計畫的強大動力。
• 能夠在壓力下工作並處理多個優先事項並啟動。

津貼和福利

• 個人發展機會

DUTIES & RESPONSIBILITIES 

• To update all clients on the status of their shipments that is under custom clearance 
• To check and advise clients and agents on the proper HS Codes when necessary 
• To advise clients on duty/tax amounts. 
• To invoice and accrue duty/tax invoice and send to clients 
• To check and advise clients, agents and colleagues on the necessary documentation, permits required for custom clearance. 
• To apply permits with Government Agencies or related Authorities when necessary 
• To update Smartsheet regularly so that all departments are aware of shipment status 
• Immediate follow up of discrepancies. 
• Collect & process the supplier invoices for duty & tax and forward to Finance for payments 
• & to ensure the payments are made 
• To get COR from vendor to provide to Operation Department in order for them to arrange deliveries 
• Interface between Finance & Customs Clearance Team/Agent for smooth document & transaction flow. 
• Assists departmental staff on administrative task when necessary 
• Adheres to the Company’s Compliance & Corporate Polices & procedures. 
• Any other related duties / projects assigned by the direct supervisor from time to time to  meet the business exigencies. 

DESIRED ATTRIBUTES 

• Professional image, polished presentation. 
• Positive enthusiasm and pragmatic approach. 
• Detail oriented with strong planning, organizational and analytical skills. 
• A motivated self starter with a strong drive to support the company in its growth initiatives. 
• Ability to work under pressure and handle multiple priorities and initiate. 

Perks & Benefits

• Personal development opportunities

職責和要求

• 協助日常查詢
• 對非支援帳號執行冷撥電話
• 準備週報和月報數據
• 編譯和更新市場情報
• 提高公司為客戶提供的服務品質

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 附近的公共交通
• 休閒著裝要求
• 公司旅行
• 醫療保險
• 事假

Responsibilities & Requirements

• Assist daily enquiries
• Perform cold calls to non-supporting accounts
• Prepare weekly and monthly report data
• Compile and update market intelligence
• Improve company quality of services offered to customers

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Casual dress code
• Company trips
• Medical insurance
• Personal leave

The duties which these job entails is handling of vehicle and other driver related activities, daily monitor and follow up on delivery schedule, making filing and sorting the related documents, provide day to day reporting data along with tracking information and update vehicle delivery information, communicate with transporters on meetings and discussion, support car carrier planning.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Company trips
• Medical insurance
• Paid training and development

Job Responsibilities :

• Analyse pricing data in shipping industry.
•  To handle GQQ management software system. (Training shall be provided ) 
• To understand carriers management and identify marketing strategies to increase profits.
• Support Sales on all trade pricing strategies to increase customer traffic.
• To develop measurement tools to identify changing market trends.
• To drive long term growth by working closely with carriers and vendors.
• Strong analytical skills and excellent communication skills are necessary.
• Very details-oriented and problem-solving skills is required.

Requirement :

· Candidate must possess at least Diploma / Degree in Business Studies, Management, Commerce, Economics, Marketing, Logistic/Transportation or equivalent.

· Able to work independently within tight deadline and under pressure.

· Good communication skills and able to interact with all level of people.

· Hard working and a team player.

· Full-Time position(s) available.

· Fresh graduates are also encourage to apply as training shall be provided. 

Office working hour is from 9.00am- 6.00pm (Monday to Friday)

Interested candidates are invited to Apply Jobs Online or refer to below contacts:

Whatsapp :
012 288 6791 – Mr Ryan 

Or you may email your resume to :
Email : ryan@globalconcord.com.my

Or Call us at :-

603- 5033 2121 – Office Tel

012- 288 6791- Mr Ryan

Perks & Benefits

• Medical claims
• Parking
• Performance Bonus 
• Open culture & Modern working environment. 
• Personal development opportunities for career growth

Job Description :

· High pay salary will be rewarded for experience candidates in USA trade lane.

· Liaising with clients for FCL/ LCL/ Export & Import shipments arrangements.

· Handling and Responsible for all import / export documentation and preparing bill of lading, S.I, NOA, certificates etc with proper SOP. 

· Update clients on the Container status until the last mile delivery.  

· Attend Existing and New Customers inquiries timely & accordingly.

· To maintain good service level to existing customer for long term growth.

· To do invoice billing to customer timely to avoid un-necessary delay in payment.

· Able to support Sales in all aspects and send sailing schedules to Customers

· Can speak, write and read English, Mandarin and have excellent communication skills with customers.

· Willing to do the “ Extra miles “ for customers.

· Responsibility ; Accountability ; Fast learner is what we looking for.

· Very details-oriented and problem-solving skills is required. 

Requirement :

· Candidate must possess at least Diploma / Degree in Business Studies, Management, Commerce, Economics, Marketing, Logistic/Transportation or equivalent.

· Able to work independently within tight deadline and under pressure.

· Good communication skills and able to interact with all level of people.

· Hard working and a team player.

· Full-Time position(s) available.

· Fresh graduates are also encourage to apply as training shall be provided. 

Office working hour is from 9.00am- 6.00pm (Monday to Friday)

Interested candidates are invited to Apply Jobs Online or refer to below contacts:

Whatsapp :
012 288 6791 – Mr Ryan 

Or you may email your resume to :
Email : ryan@globalconcord.com.my

Or Call us at :-

603- 5033 2121 – Office Tel

012- 288 6791 - Mr Ryan

Perks & Benefits

• Medical claims
• Parking
• Performance Bonus 
• Open culture & Modern working environment. 
• Personal development opportunities for career growth

[Multiple Executive Jobs available in International Freight Forwarding Sector]

• Position: Freight Forwarding Executive.
• Salary: RM 2600-4000.
• Work location: Kelana Jaya, Petaling Jaya.
• Working hours (5-day week): 8.30 am-6.00 pm(Monday-Friday)

Introduction

Chrisjac is an established recruitment firm, servicing corporate clients in Malaysia for close to three decades in staffing industry. As part of providing value-added recruitment services to our long standing clients, Chrisjac are currently seeking Ocean Freight Forwarding candidates to fill some of specific roles within the Freight operations team to be based at their main business office at Kelana Jaya in Petaling Jaya.

About the hiring company.

This is an established leading international freight forwarder and logistics provider, operating from network of international agents across Asia, Australia, Middle East, Europe and America.Due to their increase in business volume, the company is now seeking some Freight Forwarding candidates who can look after the end to end Import and export Sea Freight process to join their freight operations team in Kelana Jaya.

This is an excellent opportunity to work with well established organization in international logistics industry. Candidates with previous experience in logistics or shipping industry will be highly desirable although those without the relevant industry but with strong passion to be associated in the industry are also welcome to apply for the job.

The job role & Responsibilities

The vacancies available are full-time permanent positions. The logistics professionals function as an interface between international and domestics service providers and broader business.

This position will be responsible for coordinating and assigning shipments/container cargo to the rightful destinations. You will ensure that shipments are assigned timely and accurately. The job will involve arranging export shipments from collection through to shipment, arrange import delivery and raise billing/invoices for payment. 

In this role, you will be busy within dynamic environment so the candidate must be efficient and able to adapt to clients' requests. This is a fast paced role, applicants will need a high degree of accuracy and an ability to multi-task.

Line of duties will involve following key roles:

*Registration of the job shipment into CargoWise upon booking.

*Booking of space with shipping lines.

*Prepare and issue invoices for Shipments.

*Internal liaison with overseas offices and other departments.

*Liaise with clients to keep them informed of the shipment status.

Requirements: The person

We are looking for female candidates who will have at least a Diploma qualification. She must be computer literate, able to operate MS Word, Excel and Outlook applications.

Candidates with 2-3 years of experience gained specifically within freight forwarding industry would be highly advantageous and preferred.

EDI CargoWise experience is advantageous.

Strong communication skills, both spoken and written English plus conversant in BM and Mandarin.

Must be willing to be based at Kelana Jaya area.

HOW TO APPLY

Interested candidates are hereby invited to apply by forwarding a copy of your resume (Word format) for our review. You may choose to apply online through JOBSTORE by clicking the Apply button to submit your application. Alternatively, candidates may forward their resume directly to us at CHRISJAC via our E-mail at: jobs@chrisjac.com.my

More jobs from Chrisjac

More job openings are available from Chrisjac. To learn about all of the career opportunities that Chrisjac can offer, please visit our website at: www.chrisjac.com.my

Perks & Benefits

• Casual dress code
• Personal leave
• Open culture

[國際貨運代理業多個行政職位]

• 職位：貨運代理主管。
• 薪資：RM2600-4000。
• 工作地點：八打靈再也 Kelana Jaya。
• 工作時間（每週 5 天）：上午 8.30 至下午 6.00（週一至週五）

介紹

Chrisjac 是一家成熟的招聘公司，在人力資源行業為馬來西亞的企業客戶提供近三十年的服務。作為向我們的長期客戶提供增值招聘服務的一部分，Chrisjac 目前正在尋找海運貨運候選人，以填補貨運運營團隊中的一些特定職位，該團隊位於八打靈再也 Kelana Jaya 的主要業務辦公室。

關於招募公司。

這是一家成熟的領先國際貨運代理和物流提供商，其國際代理網絡遍布亞洲、澳大利亞、中東、歐洲和美洲。完成端到端的進出口海運流程後，加入他們在Kelana Jaya 的貨運營運團隊。

這是與國際物流業知名組織合作的絕佳機會。具有物流或航運行業經驗的候選人將非常受歡迎，儘管沒有相關行業但有強烈的熱情加入該行業也歡迎申請該職位。

工作角色和職責

可用的職位空缺是全職永久職位。物流專業人員充當國際和國內服務提供者與更廣泛業務之間的橋樑。

該職位將負責協調和分配貨運/貨櫃貨物到正確的目的地。您將確保及時準確地分配貨物。該工作將涉及安排出口貨物從收貨到裝運、安排進口交貨以及開立付款帳單/發票。

在此職位中，您將在動態環境中忙碌，因此候選人必須有效率並能夠適應客戶的要求。這是一個快節奏的職位，申請人需要高度的準確性和多任務處理能力。

職責範圍將涉及以下關鍵角色：

*預訂時將工作裝運登記到 CargoWise 中。

*透過航運公司預訂艙位。

*準備並開立貨運發票。

*與海外辦事處和其他部門的內部聯絡。

*與客戶聯絡，讓他們了解出貨狀態。

要求： 人

我們正在尋找至少擁有文憑資格的女性候選人。她必須精通計算機，能夠操作 MS Word、Excel 和 Outlook 應用程式。

具有 2-3 年貨運代理行業經驗的候選人將非常有優勢並受到優先考慮。

EDI CargoWise 經驗具有優勢。

良好的溝通能力，英語口語和書面能力，並精通國語和普通話。

必須願意駐紮在 Kelana Jaya 地區。

如何申請

特此邀請有興趣的候選人透過轉發您的履歷副本（Word格式）進行申請，以供我們審核。您可以選擇透過JOBSTORE線上申請，點擊「申請」按鈕提交您的申請。或者，候選人可以透過我們的電子郵件直接將簡歷轉發給我們的CHRISJAC ： jobs@chrisjac.com.my

克里斯雅克 的更多職位

Chrisjac 提供更多職缺。要了解 Chrisjac 可以提供的所有職業機會，請訪問我們的網站： www.chrisjac.com.my

津貼和福利

• 休閒著裝要求
• 事假
• 開放文化

Description

Now part of the logistics division of the CMA CGM Group, PRISM is an independent next generation 4PL company designed to meet the specific needs of customers in transforming their supply chain. PRISM has integrated offer of services and advice based on its robust expertise in Transport, Customs and digital solutions which can be customized and interfaced through its own 4PL management system or through reversible solutions available in the market. Globally, PRISM works with operational hubs in America, Europe, Asia and across its network centres of expertise in France and Switzerland. PRISM offers coverage across 3 time zones for 24/7 availability and greater customer proximity.

A central theme of its operational excellence approach, PRISM objectively selects the best supplies in the market, contribute to the freight purchasing strategy and provide end-to-end flow management, while seeking to optimize, time to market and reduce the carbon footprint of transport operations

Lead a team of Customer Services agent (Front-Offices, Back-Offices, Billing Auditors…)

• Ensure the targets (performance, quality, cost) are reached by the team who is responsible for
• Lead the team by bringing team spirit, encouraging continuous improvement initiatives
• Coach the team by sharing his/her experience and bringing trust and self-confidence
• Organize the daily team attendance and involvement (hybrid management, back-ups…)
• Alert his/her direct Manager in case of dysfunction internal to the team
• Escalate any related topics to the upper level of hierarchy, as per the agreed escalation matrix

Supervise and Monitor the Operational Workflow to Ensure a Full Supply Chain Visibility to the Customer

• Receive and control customer bookings according to the processes in place
• Contribute to the continuous improvements and savings for the customer (optimization, consolidations…)
• ensure the data quality and assign customer booking to a selection of 3PLs
• monitor shipments on regular basis (3PL shipment confirmation, milestones completion, etc.)
• drive corrective actions when required (missing event, missing document etc.)
• monitor delays and deliveries events using the dedicated IT solutions (TMS, collaborative platform, BI…)
• alert the customer team pro-actively in case of deviation and propose alternative solutions
• communicate with internal (regional and overseas) and external organizations
• ensure that all communications generated in the related IT solution (chat, tasks etc.) are handled in a timely manner.
• create the reports and analysis to give a consolidated vision of the flows for a single customer
• track and provide corrective actions for the customer complaints

Deliver Customer Satisfaction

• manage and supports order management to ensure the best possible service level

• meet deadlines and ensure completion of customer service tasks within the expected time frames
• ensure a consistent and pro-active communication flow with the customer
• act as a strong interface to resolve customer problems, manage troubleshooting and issue resolution
• prioritizes, resolves and/or escalates issues to secure the customer’s interest
• represent PRISM internally and externally
• Use the tools and communication to react to customer requests
• Act as Single point of contact for the customer
• Report saving initiatives to the dedicated department
• provide his/her expertise in transportation management
• Use of the technologies to be more efficient and work with the Customer Business Solution (I.T representative)

Contribute to improve Partner and Vendor performance

• monitor the 3PLs service quality and give feedback to the Hub manager
• monitor the good deployment and efficiency of new operational practices with the 3PLs
• Contribute to formalize the SOP
• provide 1st level of support to the 3PL (operational inquiries, data matters etc.)
• set up and monitor corrective action plans in agreement with the Hub manager

Others

• Other tasks as assigned by the Manager

• Proven track record in a similar role, ideally in a 4PL environment

• Minimum of 3 years of transport management / freight forwarding experience (Air operations)
• Transport Operations Management (Airfreight)
• Excellent in verbal and written English
• Experience in AOG (Aircraft on Ground)

The Operation Manager shall be responsible to assist on the matters pertaining to either Air & Sea Import or Export Operations for the branch assigned.

a) Coach and develop a team

• Able to structure a huge team (40+ people).
• Ensure that nominated people have the relevant skills.
• Ensure that the use of tools and processes is properly mastered by his/her teams.
• Implement the strategy for assigned perimeter.
• Actively encourage the training, personal and career development of the departmental team through the annual Performance Appraisal process and regular review of industry training and certification regulations.
• Maintain up to date industry knowledge and ensuring employees are kept informed of company, industry and branch news.

b) Operations

• Act as mediator between customer and customs officer in case of dispute.
• To attend and solve any custom related issue. Ensure all freight forwarding operations and processes are carried out in accordance to Company’s objectives.
• Ensure that all documentation and assignments are carried out in a timely manner.
• Ensure business flow and work processes are as per ISO9001 and requirements.
• Ensure operations departments provide quality service at all times.
• Maintain high standards of customer care and ensure that the clients are professionally served.
• Ensuring strict adherence by the departmental team to company procedures.
• Produce monthly, quarterly and ad-hoc reports, as required by national / branch management, including operational and productivity KPIs.
• Actively reviewing operational procedures, identifying opportunities for improvement, and promoting continuous improvement within the team.
• Act as the first point of escalation for the sea freight/air freight export, import and customs team for commercial and operational issues.
• Management of all employee relations matters: Timekeeping, Absence, Disciplinary and Grievance etc.

c) Billing

• Ensure billing is done accurately and timely.

d) Transformation & improvement

• Active participation in business reviews together with Regional Contract Manager/ Management to present contractual performance and identify common service issues.
• Solve customer’s recurrence service issues
• Monitor the good deployment and efficiency of new operational practices with the 3PLs

e) Specific Activities

• Carrying out any other request made by their manager.

• Proven track record in a similar role, ideally in a 4PL environment
• Experience in transport management / freight forwarding experience (Air operations)
• Transport Operations Management (Airfreight, Seafreight, Rodafreight)
• Team spirit and leadership
• Well organized and able to structure a huge team (40+ people)
• Service minded personality
• Hands-on approach and curiosity, can-do and positive attitude
• Problem solving ability
• At ease with Web application and MS Office pack (MS Outlook).
• Ability to work under pressure
• Fluent in English + local language