Executive - Card Authorization
Full-time
Junior Executive
Kuala Lumpur, Federal Territory of
1 month ago
Main purpose of the job:Authorize transactions, verify in real time to prevent fraud, and ensure accurate reporting while minimizing credit losses. Job Description:To deliver authorisation scope of duties inclusinve but no
Main purpose of the job:
Authorize transactions, verify in real time to prevent fraud, and ensure accurate reporting while minimizing credit losses.
Job Description:
- To deliver authorisation scope of duties inclusinve but not limited to on-us/not on-us authorisation request, authorisation cancellation and reversal, credit card easy payment, balance transfer , ATM/CDM terminal monitoring, points redemption and others thru various channel
- Proactively review and monitor online fraud alert system and in order to mitigate fraud loss.
- To provide sound judgement when perform bypass to overwrite system response.
- To attend and promptly perform the customer and transanction verification triggered from Fraud Alert - System or referral received from business networks, card issuers/ acquirers and payment providers.
- Provide an exceptional high level of customer care when handling personal, telephone and written enquiries from internal and external customers or business counterparts.
- To source a daily data compilation for management monthly report preparation
- Attend to cuctomer and merchant's enquiries on products/facilities.
- To vigilantly perform card block for lost & stolen reporting or hold for security purposes whenever required inclusive block release and card replacement whenever applicable.
- To perform force authorisation within exceptional authorisation requests
- To source data compilation for MIS and ensure the daily reports requirements are properly executed.
Job Requirements:
- Bachelor’s degree in finance, business administration, or a related field.
- 1-3 years of experience in card operations, transaction processing, or a related role in the financial services industry. Fresh graduate are welcome to apply.
- Strong knowledge of card and authorization systems.
- Familiarity with fraud detection tools and techniques.
- Excellent analytical and problem-solving skills.
- Proficiency in MS Office (Excel, Word, PowerPoint) and experience with transaction management software.
- Good communication skills and the ability to work under pressure in a fast-paced environment.
- Able to work on rotational shift 24/7.
Perks & Benefits
- Central location
- Casual dress code
- Medical insurance
- Personal leave
Overview
AEON Credit Service is a leading consumer financing provider with business operations in Japan, Malaysia, Hong Kong, Thailand, Taiwan and China. The Company has established a strong presence in Malaysia since 1996 to provide easy payment schemes for purchase of consumer goods and a personal financing scheme based on Syariah principles.
Our business philosophy is based on "Customer Satisfaction" and we strive to make a positive contribution to our customer's lifestyles. AEON Credit has more than 10 branches in East and West Malaysia. In line with our rapid business expansion, we are extending our service network to new locations to better serve our customers.
Why Join AEON Credit?
At AEON Credit, we believe in "Customers First". To commit to this, we focus on enhancing our customer's convenience and continually provide them with value-added financial services to help them meet their lifestyle needs.
AEON Credit is an exciting and dynamic place to work. As a fast-growing consumer financing company, we are always looking to recruit exceptional individuals who strive for excellence. We seek visionary individuals that take initiative and are innovative, results-oriented and independent.
Join us in our mission to benefit our customers by providing them with the very best set of consumer financial services to better serve our customers' needs and to continue our contribution to the community.
