Total 12 job vacancies by AccorHotel

Maintenance Agent-Technician
You perform highly diversified duties to install, troubleshoot, repair and maintain the property’s facilities and equipment to ensure a safe and functional environment for the guests.
What is in it for you:
In 3-4 bullet points, showcase the benefits and perks of working at the property
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
Inspect and perform preventative maintenance on property’s facilities and equipment
Inspect all areas of the property for safety issues and take immediate corrective action
Assist guests regarding property facilities in an informative and helpful way

The Safety Officer will be responsible for ensuring that Mövenpick Hotels & Residences complies with all safety regulations and that the work environment is safe for all employees and guests. The role involves monitoring workplace activities to ensure that staff and guests follow company policies and government safety regulations, as well as facilitating training programs to prevent accidents and injuries. This position also entails investigating accidents, preparing reports, and recommending preventive measures.

Key Responsibilities:

• Ensure Compliance:
  • Monitor and ensure compliance with Saudi safety laws, regulations, and company policies.
  • Conduct regular inspections of the property, facilities, and equipment to identify potential hazards.
  • Maintain safety standards in alignment with local regulatory requirements and industry best practices.
• Risk Management:
  • Identify, evaluate, and mitigate safety risks within the hotel premises.
  • Develop and implement corrective measures to address risks and ensure the safety of all guests, employees, and contractors.
• Safety Training:
  • Develop, coordinate, and conduct safety training programs for employees on topics such as fire safety, health and safety regulations, evacuation procedures, etc.
  • Educate staff on the importance of adherence to safety protocols and encourage a culture of safety awareness.
• Incident Management:
  • Investigate any incidents or accidents, including near-miss events, within the hotel premises.
  • Compile detailed reports, document findings, and recommend preventative measures.
  • Maintain a log of accidents and report the data to the appropriate authorities when required.
• Emergency Response Planning:
  • Assist in the development and implementation of emergency evacuation and disaster recovery plans.
  • Coordinate regular fire drills, first aid training, and other emergency procedures with relevant stakeholders.
• Documentation and Reporting:
  • Prepare reports on safety violations, accidents, and unsafe working conditions, and suggest remedial actions.
  • Maintain all safety-related records, documents, and certifications.

A career that lets your passion shine:

As a Front Office Services Agent, you are the heart of guest experiences, seamlessly balancing the roles of porter and guest service agent. From providing warm welcomes and efficient check-ins to attentive departures, you ensure every interaction reflects five-star excellence. By managing communications, promoting loyalty programs, and assisting with luggage, you will set the tone for exceptional service, making each guest stay even more memorable.  

Functional Responsibilities

• Proficient computer skills to include:
  • Working knowledge of Microsoft Office software applications (Word, Excel, Outlook, PowerPoint).
  • Use of the Internet to conduct research and/or open-source checks in aid of investigations.
• Conduct and interpret database checks and credit reports.
• Perform data entry.
• Provide direct support and service to the administration of the FBI Security Program, including logs, audits, analytical analysis, inventory, workflow tracking, maintaining schedules, and presentation briefs.
• Provide support, analysis, and research into complex problems and processes related to Personal Security.
• Work on complex problems and provide solutions.
• Advise supervisor of potentially controversial matters or those with far-reaching implications.
• Initiate or perform extensive FBI indices checks, arrest record checks, and similar tasks to obtain pertinent and identifying information for the cases assigned.
• Recommend the need for polygraph examinations and/or interviews based on analysis of all available data. Compose appropriate communications to pertinent FBI HQ Divisions and FOs to initiate these processes, setting forth any specific guidance that should be followed (e.g., particular areas in question, special qualifications desired of interviewer). Determinations and resulting communications are subject to review and approval by the Government lead.
• Summarize all data provided and developed in a formal written analysis of security concerns and their resolutions, considering information developed.
• Establish and maintain liaison with other FBI HQ Divisions, DOJ, and other agency officials, including members of the IC, to obtain, develop, and/or resolve queries as required.
• Coordinate or work in concert with other FBI components as required to surface, develop, and resolve various issues encountered.
• Recommend new methods and procedures for passing and affirming clearances, including SCI/Regulations, FISs, and/or EO and DOJ Orders.
• Perform security assessment investigations and provide recommendations to the FBI HQ.
• Review and analyze requests for investigations concerning security clearances.
• Prepare a detailed analysis of all information developed, including potential remedial or precautionary actions to meet minimum security standards.
• Assist with briefings and debriefings of individual cases as necessary.
• Maintain electronic and hardcopy logs, scan and upload documentation.
• Update and audit electronic workflow tracking programs.
• Provide customer service and appointment scheduling.
• Upload all official documents into the defined system of record, management, workflow, or tracking systems, files, and/or sub-files.

Sales Manager
Through your passion and motivation, you sell memorable experience to guests who stay in your property. You are professional and knowledgeable about your property, and you build strong relationships and create bond with your guests.
What’s in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability

What you will be doing:

• Ensure accurate and timely reporting on the market and competitor information. ​

• Responsible to ensure accurate and timely reporting in sales activities, sales pipelines and all other assigned reports and tasks.​

• Identify and develop potential clients in specified offline segments and incorporate into the sales pipelines.​

• Promote all the hotel products and services.

This position is responsible for the coordination and management of the overall operations of the Purchasing and Storeroom Department to ensure that the hotel has adequate supplies to perform their duties in an efficient manner.

Primary Responsibilities

Marketing Management

• Develops a public relations program for the hotel based on its marketing goals. Liaises with Marketing in targeting specific markets and developing the public relations strategies to reach these markets
• Develops media contacts, plans press conferences and other press activities. Acts as hotel’s liaison with media to promote good publicity and counteract bad publicity.
• Develops and organizes promotional activities, coordinates with departments concerned; invites VIPs and media to promotional activities; prepares and issues press releases
• Establishes sales leads from the study of magazines, newspapers and form personal contacts; coordinates sales leads with Banqueting and Sales Departments
• Disseminates corporate press releases to appropriate local trade and consumer media
• Establishes a program for sending promotional news to trade publications on a regular basis releases covering special events, promotions, etc.
• Prepares promotional press releases on personalities among guests and employees of the hotel and on newsworthy events in the hotel
• Provides information to other departments on activities within and outside the hotel which may be useful when dealing with guests
• Accepts clients and media complaints, requests, and inquiries and coordinates handling with departments concerned
• Coordinates all activities with the Sales Manager
• Maintains good public relations by extending personalized service to VIPs. e.g. following up on reservations for VIPs, assisting in greeting VIPs and groups upon their arrival, sending welcome letter to VIP guests
• Coordinates guest lists and invitations for VIP receptions, luncheons, dinners, etc.
• Maintains clipping files pertaining to the hotel(s) based on daily perusal of the media and provides same to General Manager, other departments, other hotels, corporate public relations, as appropriate
• Maintains mailing list/contact file
• Maintains hotel photo file
• Liaises with Human Resource Manager on matters affecting corporate image
• Develop hotel gifts and giveaways
• Builds profile within local market place through attendance at various events and local market place
• Co-ordinates hotel photography when required
• Monitors awareness of competitor activities and use information when developing strategies
• Plans and coordinates sponsorship activities.
• To supervise the maintenance of a mailing list consisting of a record of former and existing clients of the hotel.
• To organize regular visits by professional persons from the media and members of the trade to the hotel.
• To present a summary of visits to the General Manager and Director of Sales & marketing on a regular basis.
• To attend all official functions as a representative of the hotel.
• To greet all VIP guests of the hotel.
• To ensure that stationary and printed items are standardized and conforms to the MERCURE standards.
• To closely coordinate social events in the hotel.
• To closely observe matters pertaining to PR activities of the hotel and other hotels (competitors) on a regular basis.

Team Management

• Interview, select and recruit direct reports  
• Identify and develop team members with potential
• Conduct performance review with the team
• Constantly monitor team members’ appearance, attitude and degree of professionalism
• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business

Other Responsibilities

• Attend all briefings, meetings and trainings as assigned by management
• Maintain a high standard of personal appearance and hygiene at all times
• Be aware of the hotel fire & life safety/emergency procedures
• Perform other reasonable duties assigned by the assigned by the Management

Main Complexity/Critical issues in the Job

• Defines precise guest requirements and ensures that the guest services offered corresponds effectively to their requests

• Sous Chef and Chef de Partie  with menu preparation and ensuring adequate supplies are available for expected service
• Maintain excellent presentation standards and cost control for all food and beverage outlets
• Assist with the implementation and maintenance of programs to ensure high standards of cleanliness and organisation within the kitchen and related outlets
• Be a leader for the team by setting a positive example
• Supervision of kitchen in the absence of the Head chef or allocated Chefs. Delegate duties and responsibilities to kitchen employees to ensure service demands are met.

Key Responsibilities

Guest Experience Leadership

• Oversee all aspects of the Front Office, including reception, reservations, concierge, and guest services, to ensure a warm and efficient welcome.
• Drive excellence in guest experiences by maintaining brand standards and delivering personalized, professional service at all touchpoints.
• Actively resolve guest complaints, inquiries, and requests in a timely manner, ensuring high levels of satisfaction and loyalty.
• Maintain a strong presence in the lobby to engage with guests, address concerns proactively, and provide leadership to the team.

Operational Excellence

• Plan, organize, and monitor daily Front Office operations to ensure smooth processes, from check-in to check-out.
• Coordinate closely with other departments, such as Housekeeping, Engineering, and Food & Beverage, to provide seamless service to guests.
• Implement and maintain effective Front Office policies and procedures to optimize efficiency and adherence to company standards.
• Ensure all systems, reports, and logs are accurately maintained for smooth operations and audit purposes.

Team Leadership & Development

• Lead, motivate, and mentor the Front Office team to deliver excellent service and achieve departmental goals.
• Conduct recruitment, onboarding, training, and regular performance reviews to build a high-performing, professional team.
• Manage team schedules, ensuring optimal staffing and effective labor cost management.
• Foster a positive and collaborative working environment that enhances teamwork and morale.

Financial Management

• Work closely with the Revenue and Sales teams to maximize room revenue through effective inventory management, upselling initiatives, and occupancy optimization.
• Monitor departmental expenses and implement cost-control measures to ensure profitability while maintaining high service standards.
• Prepare and analyze reports, including occupancy forecasts, revenue performance, and key Front Office KPIs.

Technology & Compliance

• Oversee the effective use of hotel systems (PMS) to manage reservations, guest profiles, and billing efficiently.
• Ensure compliance with safety, security, and hotel operational standards.
• Implement and monitor procedures to safeguard guest data and privacy, in line with company policies.

Primary Responsibilities

System Operations & Support

• Ensure the full implementation of IT projects, meeting deadlines and functional specifications.
• Provide day-to-day IT support for operations, troubleshooting end-user system and application issues promptly.
• Manage IT Helpdesk to address and resolve hardware and software issues efficiently.
• Monitor and maintain hotel servers (including backups, email systems, domain management, payroll systems, and business-critical servers).
• Install and configure new equipment, software, and networking solutions, providing necessary training to users.
• Perform preventive maintenance on servers, backup tapes, and ensure sufficient storage housekeeping.

Compliance & Security

• Coordinate with hotel IT teams to ensure compliance with company standards for IT hotel operations.
• Support the Finance Manager to align IT corporate operations with company standards and policies.
• Implement IT procedures and processes to maximize data protection, system security, and user privacy.
• Monitor software licenses, renewals, utilization, and manage reallocation or termination requests.

Vendor & Budget Management

• Work with system integrator vendors to resolve application errors, system enhancements, upgrades, and customization.
• Manage relationships with vendors, overseeing the procurement of hardware, software, and IT services.
• Plan, develop, and implement the IT budget, ensuring cost efficiency by obtaining competitive pricing from suppliers.
• Source, evaluate, and select vendors for IT-related projects and requirements.

Strategic IT Planning

• Perform feasibility studies and provide recommendations for system enhancements and process improvements.
• Ensure the hotel remains updated with the latest IT technologies by attending seminars, conferences, and workshops.
• Support the management team by monitoring system performance and providing insights for system optimization.

Primary Responsibilities

Financial

• Assist in directing, controlling, and coordinating all kitchen activities to ensure efficient and profitable operations.
• Inspect storerooms, refrigerators, and freezers daily to reduce wastage.
• Support cost control by minimizing spoilage, managing portions, and utilizing food surpluses.
• Check the quality and quantity of all food supplies received.
• Suggest cost-saving and environmentally friendly ideas.
• Maximize productivity to ensure payroll cost efficiency.
• Monitor operating costs and implement corrective actions as needed to reduce expenses.

Operational

• Oversee the kitchen outlet in the absence of the Executive Chef, Senior Sous Chef and Sous Chef.
• Ensure all food is prepared and served according to standards set by the Executive Chef.
• Maintain consistency by following standard recipes and presentation guidelines.
• Ensure all kitchen equipment, machines, and utensils are clean and in working condition.
• Uphold sanitation and hygiene standards, preventing any contamination.
• Ensure a safe working environment to prevent accidents.
• Maintain smooth communication across all kitchen levels.
• Foster good relationships with all departments to avoid operational friction.

Employee Handling

• Maximize personal and team productivity while maintaining morale and discipline.
• Motivate and develop team members through strong leadership and teamwork.
• Ensure team members adhere to grooming standards and uniform guidelines.
• Report any accidents or health and safety hazards to the Sous Chef/Senior Sous Chef/Executive Chef.
• Participate in daily chef briefings and meetings.

Administration

• Maintain records of events, activities, and promotions as directed by the Executive Chef.
• Submit maintenance requests and follow up on completion.

Key Responsibilities:

• Provide administrative support to the sales team, including generating contracts and handling inquiries within defined timelines.
• Monitor and manage team communications effectively.
• Prepare and send contracts, ensuring progress and follow-ups with clients.
• Support the team by creating opportunities for sales and resolving contract-related queries.
• Assist in ensuring compliance with departmental standards, KPIs, and deadlines.
• Contribute to process improvement by preparing helpful resources and reports.
• Manage leads and cancellations to maintain a seamless sales process.