Total 6 job vacancies by BID Operations

Are you ready to embark on an exciting journey with a rapidly expanding global business? We’re on the lookout for a dedicated and experienced Client Support Officer to join our incredible team based in Malaysia. If you’re passionate about nurturing a long-term career in this industry and possess the skills and enthusiasm we’re seeking, we want to hear from you!

As our Client Support Officer, you’ll play a crucial role in ensuring our clients receive topnotch service:

• Respond to incoming Live Chats, phone calls and emails with a friendly, professional, and efficient approach.
• Identify the questions, concerns and overall needs of our diverse customers around the world.
• Provide accurate answers and innovative solutions to meet our customers' inquiries
• Address customer complaints with a compassionate and patient demeanour.
• Redirect customers to the appropriate departments when necessary, ensuring a seamless experience.
• Collaborate closely with our Support and Sales teams, as well as other departments, to guarantee our customers' overall satisfaction.
• Follow our company’s communication procedures, policies, and guidelines to maintain smooth operations.
• Go the extra mile in every duty, making our customers' satisfaction your ultimate priority.

Please keep in mind that this role will require coverage during public holidays and may involve shift work arrangements as per our business requirements. Your flexibility in this regard is greatly appreciated.

• Exceptional written and verbal communication skills in both English and Chinese.
• A talent for consistently providing exception customer service.
• Strong problem-solving and critical thinking abilities.
• The knack for multitasking, setting priorities, and meeting deadlines in a fast-paced business environment.
• Meticulous attention to detail, your work is accurate, responsible, independent, and customer oriented.
• An open, positive and enthusiastic personality.
• Confidence in navigating systems, including the Microsoft Office suite and CRMs.
• Adaptability to change with a high tolerance for handling stressful situations.

• Opportunities for enriching career growth, including exposure to regional contexts.
• Healthcare coverage (medical, dental, optical), gym benefits
• Young, vibrant and open work culture

Job Description:

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for delivering exceptional customer service to our clients across various communication channels including live chat, email, and telephone.

• Delivering outstanding customer service to clients through Live chat, email, and telephone channels.
• Engaging with clients to address queries and provide information about our trading platforms and service offerings.
• Assisting clients in resolving technical and troubleshooting issues.
• Collaborating with different departments to efficiently resolve client concerns.
• Monitoring and reviewing live chat conversations to maintain the highest quality standards within the department.

• Excellent English communication skills, both written and verbal, are essential.
• Proficient in computer usage, with excellent command of CRM systems.
• Strong attention to detail, adept at multitasking, and capable of managing a significant volume of inquiries while maintaining accuracy.
• Demonstrated ability to multitask effectively.
• Collaborative team player with excellent interpersonal skills.

• Hybrid working arrangement
• Opportunities for enriching career growth, including exposure to regional contexts.
• Complimentary snacks and beverages available in the office pantry
• Healthcare coverage (medical, dental, optical), gym benefits
• Flexibility in smart casual dress code
• Young, vibrant and open work culture

Key Responsibilities:

1. Report and Whitepaper Production:
• Create detailed reports and whitepapers that provide in-depth analysis of market trends, trading strategies, and industry insights.
• Research and compile data to support well-informed and accurate content.
• Present complex trading concepts in a clear, accessible manner for a diverse audience, ranging from beginner to advanced traders.
2. Article Production:
• Write and optimise engaging articles that cover topics such as trading tips, platform features, market updates, and industry developments.
• Develop SEO-driven content to improve visibility and drive organic traffic to the company’s platforms.
• Ensure all articles align with the company’s brand tone, style, and content strategy.
3. Content Consistency:
• Maintain a high standard of content quality, ensuring that every piece aligns with the company’s vision and audience needs.
• Ensure consistent messaging and style across articles, reports, and other written materials to uphold the company’s brand image.
• Review and edit content to ensure clarity, grammatical accuracy, and adherence to brand guidelines.
4. Collaboration:
• Work closely with senior writers, market analysts, and other content team members to align content goals and strategies.
• Partner with analysts to integrate charts, data, and visual aids that enhance the educational value of the content.
• Actively participate in brainstorming sessions to generate new content ideas and topics that resonate with the audience.
5. Market Research and Trend Analysis:

• Stay up-to-date with the latest industry trends, market developments, and trading practices to inform content creation.
• Analyse competitor content to identify opportunities and maintain the company’s edge as a thought leader in the industry.

• Bachelor’s degree in English, Communications, Finance, or a related field.
• Proven experience as a copywriter, preferably in finance, trading, or fintech industries.
• Strong understanding of SEO principles and best practices for content optimisation.
• Ability to conduct thorough research and deliver well-structured, data-driven content.
• Excellent writing, editing, and proofreading skills with a keen eye for detail.
• Familiarity with financial markets, trading platforms, and market analysis tools is highly desirable.
• Strong collaboration and communication skills, with the ability to work effectively in a team environment.

• Rewarding career development with regional exposure.
• Medical, dental, optical, and gym benefits, along with various types of leave.
• Young, vibrant, and open work culture.

We are seeking a proactive and strategic Marketing Executive to oversee and optimize our social media presence, ad campaigns, and localized marketing initiatives. This role will be essential in developing content strategies, managing community engagement, collaborating with local agencies, and expanding our reach across regional social media channels. The ideal candidate will have expertise in Korea's social media landscape and a strong understanding of local market dynamics, enabling them to effectively connect with and engage prospects, foster interest in our products and services, strengthen our reputation, and drive sustainable growth.

Key Responsibilities

• Conceive and develop efficient and intuitive marketing strategies.
• Organize and oversee advertising campaigns (Meta, IG, X Tiktok, and etc.), exhibitions and promotional events.
• Conduct market research and analysis to evaluate trends, brand awareness and competition ventures.
• Initiate and control surveys to assess customer requirements and dedication.
• Write copy for various marketing materials (brochures, press releases, website content, and etc.) and provide Korean translations.
• Maintain relationships with media vendors and publishers to ensure collaboration in promotional activities.
• Monitor progress of campaigns using various metrics and submit reports of performance.
• Collaborate with managers in preparing budgets and monitoring expenses.

• 1-2 years of experience in social media, digital marketing, or related roles, with a demonstrated ability to manage and grow social media channels.
• Experience in managing ad campaigns for brands or agencies is preferred, showcasing a solid understanding of ad targeting, optimization, and analytics.
• Critical thinker and problem-solving skills with the ability to turn complex ideas into engaging and accessible content.
• Team player with great interpersonal and communication skills.

• Opportunities for enriching career growth, including exposure to regional contexts.
• Healthcare coverage (medical, dental, optical), gym benefits.
• Flexibility in smart casual dress code.
• Young, vibrant and open work culture.

As a Junior Promotion Operations Officer, you will be an integral part of the BID Operations team, ensuring the efficient execution of promotional activities and providing excellent support to both clients and internal teams. You will be responsible for managing promotion-related inquiries, coordinating logistics, and utilizing technical platforms to maintain operational smoothness. This role is ideal for someone who is detail-oriented, capable of handling multiple tasks, and thrives in a fast-paced, bilingual environment. Your efforts will contribute directly to enhancing client experiences and driving the success of our promotional campaigns.

Key Responsibilities:

• Review promotion applications to ensure eligibility criteria are met.
• Set up client accounts in accordance with promotion requirements.
• Coordinate with the promotional gift logistics team on procurement status and tracking.
• Engage with stakeholders by providing advice on promotion details and addressing inquiries.
• Efficiently resolve or escalate unresolved promotion-related issues.
• Collaborate with front-office teams to handle promotion-related inquiries effectively.
• Oversee the use of technical tools and platforms, including the CRM system.

• Bilingual proficiency in English and Chinese (Mandarin).
• Fresh Graduate are welcome to apply
• Strong attention to detail and a commitment to accuracy.
• Ability to work effectively under pressure in a fast-paced environment.
• Quick learner with the ability to absorb and apply information efficiently.
• A team player with excellent collaboration skills.
• Proficiency in Microsoft Office (advanced Excel skills are an advantage).
• Willingness to work on public holidays.
• Prior experience in a similar role is preferred.

• Opportunities for enriching career growth, including exposure to regional contexts.
• Healthcare coverage (medical, dental, optical), gym benefits.
• Flexibility in smart casual dress code.
• Young, vibrant and open work culture.

Job Responsibility: 

• Conceive and develop efficient and intuitive marketing strategies. 

• Organize and oversee advertising/communication campaigns (social media, TV etc.), exhibitions and promotional events. 

• Conduct market research and analysis to evaluate trends, brand awareness and competition ventures. 

• Initiate and control surveys to assess customer requirements and dedication. 

• Write copy for diverse marketing distributions (brochures, press releases, website material etc.). 

• Maintain relationships with media vendors and publishers to ensure collaboration in promotional activities. 

• Monitor progress of campaigns using various metrics and submit reports of performance. 

• Collaborate with managers in preparing budgets and monitoring expenses. 

• At least 1-2 years’ experience in marketing with a bachelor’s degree in marketing or similar field. 

• Thorough knowledge of strategic planning principles and marketing best practices. 

• Good understanding of market research techniques, data analysis and statistics methods 

• Good understanding of various marketing KPIs, social media and web analytics. 

• Critical thinker and problem-solving skills with the ability to turn complex ideas into engaging and accessible content. 

• Team player with great interpersonal and communication skills. 

• Ability to thrive in a fast paced, entrepreneurial, high-energy environment that requires the ability to multi-task and implement high priority initiatives. 

• Competitive salary commensurate with experience.
• Opportunities for professional development and career advancement.
• Collaborative and supportive work environment.
• Flexibility in smart casual dress code