Total 12 job vacancies by Delivery Hero

We are hiring for the Manager, Performance Analyst, MD Office position based in Bangsar South to take on a key role in supporting high-impact projects that will help foodpanda achieve its ambitious goals for 2025 and beyond. This role will be reporting directly to the Director, MD Office. You’ll be working in a fast-paced environment where your relationship-building and communication skills will be crucial as you collaborate with stakeholders across different departments.

Responsibilities:

• Work with foodpanda Malaysia  management team to support and deliver strategic projects
• Collaborate with teams from Sales, Marketing, Operations, and Finance to track and improve business performance, driving revenue or cost-saving initiatives
• Extract and analyze data to provide meaningful insights, build dashboards, and present recommendations
• Assist with regular and ad-hoc reporting to guide executive-level discussions and decision making

We are hiring for the Senior Manager, MD Office position based in Bangsar South to take on a key role in supporting high-impact projects that will help foodpanda achieve its ambitious goals for 2025 and beyond. This role will be reporting directly to the Director, MD Office. You’ll be working in a fast-paced environment where your relationship-building and communication skills will be crucial as you collaborate with stakeholders across different departments.

Responsibilities:

• Performance management

  • Drive business performance management of the MD Office scope, including goal alignment process, evaluating performance, and driving interventions.

  • Act as a "bridge" between local leadership and regional stakeholders to: 

    •  Discuss country performance

    • Align support from functions, and 

    • Align and drive strategic priorities

  • Work with cross-functional teams (Commercial, Sales, Operations, Marketing, etc.) in Malaysia on high-impact projects.

  • Prepare reports, presentations, and other materials to support the MD in decision-making and communication with internal and external stakeholders.

  • Collaborate with the MD on various cross-functional initiatives, encompassing OKR evaluations, preparation and review of Investment Proposals, active engagement in WBRs, analysis of insights derived from discussions, and involvement in other associated projects.

• Thought-Partnering

  • Support Country Directors in designing solutions to complex business problems.

  • Conduct research and analysis on key issues and provide recommendations to the MD and relevant local directors.

  • Collaborate with the MD to identify key priorities, align them with department heads/directors, and offer support through analysis and project management as required.

  • Take ownership of competitor-related information gathered from customers, riders, and vendors. Work closely with other department heads/directors, including but not limited to those in pricing, deals/discounts, and overall experience, to stay informed about any relevant movements in the market.

• Special Projects

  • Drive special initiatives that have top-line / bottom-line impact across Malaysia.

  • Manage and oversee strategic C-level projects from ideation to execution.

  • Build project plans with end-to-end ownership, from planning through delivery, as required.

Quality Assurance analysts audit interactions to measure adherence to prescribed company policies and processes. The analyst is a flag bearer for the foodpanda brand and evaluations interactions with an objective of improving overall customer and rider experience through providing feedback on SOP, Process and agent behavior

1. Auditing a team of front line agents across channels like Chat, Call & Email for transaction quality and SOP adherence for Customer service

2. To maintain desired levels of  productivity &  accuracy on audits performed by self

3.To coach front line agents on overall SOP, Process and new changes 

4.Perform analysis to identify the root cause of potential issues. Partner with internal stakeholders to drive CSAT improvement  projects

DUTIES AND RESPONSIBILITIES :

• Performs chat & call monitoring and provides trend data to the site management team.

• Uses a quality monitoring data management system to compile and track performance at team and individual level.

• Participates in call listening/ interaction deep dive programs to identify rider needs and expectations.

• Analyse CSAT ratings for the country/ BPO to identify customer pain points. 

• Flag non performing agents & support performance with coaching & feedback interventions via team leader

• Participate in weekly calibrations/ performance review calls with BPO partner to measure/track or implement improvement initiatives 

• Participate in  calibration calls to improve overall understanding & usage of QA Scorecard

REQUIREMENTS:

•  Ability to speak, read & write Lao & English Is mandatory

• Good customer service skills and dedication to providing exceptional customer care

We are looking for a Specialist, Account Management to be based in Miri, Sarawak. The department generally is responsible for identifying new business opportunities, promoting existing activities and ensuring fast, sustainable growth.

Responsibilities:

Responsibilities include, but are not limited to:

• Manage and expand relationships with existing restaurants and proactively identify further new business opportunities.

• Monitor accounts and identifying upsell and cross-sell opportunities

• Develop sound strategic marketing plans and ensure consistent growth for the client’s business

• Monitor each account’s performance metrics and ensure compliance with foodpanda’s operational standards function.

• Strong knowledge of all aspects of the foodpanda business model and the online food ordering market. 

Collaboration:

• Collaborate with other departments & stakeholders and provide feedback and identifying industry trends

• Account Manager will be the main point of contact in all matters relating to client’s concerns & needs

• Work with internal support functions to ensure that every deal that goes live on the platform meets quality standards - collaboration

• Collaborate with various stakeholders to ensure project delivered timely

• Collaborate  with internal departments to facilitate client need fulfillment

We’re looking for a highly driven and motivated Senior Manager, Strategic Account Management for our Marketplace team in Malaysia. If you are looking for a place where you can gain hands-on exposure and have a direct impact, then this is the place for you! The ideal candidate will have a track record as a significant individual contributor – comfortable working independently, whilst working closely with the management team.

About this role:
This role will be based in Kuala Lumpur and will report to the Strategic Account Management Lead.

Responsibilities:

• Manage and expand relationships with existing clients and proactively identify further new business opportunities
• Achieve and exceed on weekly and monthly KPIs
• Maintain and grow the revenue and gross profit of each account
• Keep the platform fresh by implementing creative marketing initiatives
• Construct and negotiate commercial offers which meet expectations of foodpanda, business partners and customers
• Work with internal support functions to ensure that every deal that goes live on the platform meets quality standards
• Strong knowledge of all aspects of the foodpanda business model and the online food ordering market
• Use and create management reports to assess performance of vendors
• Prepare weekly/monthly financial & performance reports for internal and external review

ROLE POSITIONING AND OBJECTIVES:

We are looking for Executive, Commercial who are persuasive and demonstrate selling, communication and closing skills. The Commercial Executive is responsible for the process of calling, pitching, closing and servicing existing partners.

WHAT YOU WILL OWN:

Tasked with the care of a portfolio of partner accounts, you will be expected to:
● Meet the expected daily productivity in terms of the number of vendor sales calls to sell assigned products.
● Be sales-minded and resourceful to hit set KPIs.
● Manage vendor objections according to set guideline
● Record calls, sales and other useful information accurately into CRM tool following guidelines
● Active check and respond in the company’s collaboration platform

ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE.

● As this is a 100% telesales role, you need to be comfortable in making outbound calls via digital communication tools over extended periods of time.
● Open to fresh graduates. Previous telesales experience is not necessary but is an added advantage (maximum 1.5 years),
● Able to communicate in English effectively, an added advantage for the ability to speak, read & write in Bahasa Malaysia,
Mandarin.
● A strong relationship builder, target-oriented, resilient and a team player with a willingness to learn.
● Fast learner and able to adapt quickly to constant changes in operational processes and requirements.
 

We are looking for a Field Sales Specialist to be based in Sarawak, Malaysia who is able to convince the best restaurants in Malaysia to join foodpanda. This role will be reporting to the Lead, Field Sales, in the Commercial department. 
 

Responsibilities

• Field Sales Specialist at foodpanda are responsible for driving B2B sales, seek and secure a new partnership with vendors.
• Passionate and should have a keen interest in the food and beverage industry with a desire to sign up the best local and international vendors.
• Be the local market expert: You know the best restaurant & shops in Malaysia and always able to provide recommendations.
• Gather both restaurant and shops feedback, monitor competitor activity and provide recommendations for improvements to management.
• Be the brand ambassador: Conduct cold calls and walk-ins, schedule in person meetings and sell foodpanda service to potential vendors which include tiptop shops and restaurants in Malaysia.
• Exceed sales targets & performance-based goals while working independently.
• At the same time, ventured to become part of our international network and high skilled team.
• You have the chance to gain an inside perspective of our fast-growing business by being responsible for the business from day one.
• Manage a portfolio of vendors which includes restaurant & shops accounts and exceed goals for account retention, development, and maintenance.

ROLE POSITIONING AND OBJECTIVES

is looking for Commercial (Telesales) Executives who are persuasive and can demonstrate exceptional selling, communication, and
closing skills to potential and existing partners. The Commercial Executive is responsible for the process of calling, pitching,
following up and servicing partners at a high performing level.

WHAT YOU WILL OWN:

While leads are provided, you will be expected to:
● Have the ability to sell on the phone as second nature.
● Be relentless in researching, reaching out to, and speaking to the right decision-makers in a business.
● Be sales-minded and resourceful to hit set KPIs.
● Meet requirements in the areas of documentation accuracy, partner approval and systems processing.
● Meet the expected daily productivity in terms of number of calls and sales
● Keep records of calls and sales and note useful information in an organized fashion.
● A knack for objection handling, persuasiveness, instilling urgency and acting in a fast-paced fashion.
● Problem solving comes as second nature; constantly striving to provide solutions which are in-sync to company offers.
● Constantly excelling in meeting and exceeding KPI elements set by the company.

ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE.

● As this is a 100% telesales role, the incumbent must be comfortable to make outbound calls via digital communication tools and be on the phone over extended periods of time.
● Able to communicate in English effectively, an added advantage for ability to speak, read & write in Bahasa Malaysia.
● Previous telesales experience is not necessary but is an added advantage.
● Comfortable in working with online business tools such as Google applications. Experience with Salesforce a plus, but not mandatory.
● A proficient communicator with a consultative sale driven approach.
● A strong relationship builder, target-oriented, resilient and a team player with a willingness to learn.
● Fast learner and able to adapt quickly to constant changes in operational processes
 

WHAT YOU WILL OWN:

● Onboard potential foodpanda vendors on the platform via phone call & live chat

● Assist the sales team on face-to-face/call training sessions with potential vendor

● Provide the support to the vendors to ensure they are satisfy with foodpanda

● Setting up relevant accounts for potential vendors for them to start selling on foodpanda

● Provide first call resolution to the vendor if needed

● Any other ad hoc tasks as requested by your line manager

ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE:

● Highly communicative with a pleasant personality

● Fluent in written and spoken English & Malay ; spoken Mandarin/Cantonese is a plus

● Proactive and self-motivated individual who thrives on meeting targets

● Prior call centre experience a plus, but not compulsory

WHAT WE OFFER:

A top-notch office in Kuala Lumpur, Malaysia close to amazing restaurants and bars. Inside the walls of this office you’ll find:

● An empowering, international and agile working environment

● Responsibility from day one in an innovative and rapidly expanding tech business

● Regular office parties and exciting team events

● And a bunch of cool extras including foosball tables and a table tennis table, as well as free fruits and, of course, a monthly corporate allowance from foodpanda

ROLE POSITIONING AND OBJECTIVES

As a Content Editorial agent, we are responsible for creating and updating our vendor’s menu according to their actual menu while ensuring that the quality we are reflecting in our foodpanda frontend is at par with the company’s standard. We are also responsible for working on the request within the target SLA. We are expected to deliver quality service in an effective and efficient manner to provide maximum vendor experience.

WHAT YOU WILL OWN:

• Administer all editorial tasks within the assigned scope of work efficiently
• Manage and submit cases within the SLA
• Identify vendor’s need by understanding the requirements and ensure that it is according to the content SOP
• Ensure that quality standards are maintained in creating and updating menu
• Ensure that target productivity and quality scores are met
• Ensure compliance with company policy and procedures
• Participate in daily team huddle
• Proactively provide feedback and suggestions for the improvement of SOP
• Assist the RTA/TL in executing ad-hoc tasks as and when required
• Able to handle timelines and take ownership of tasks assigned

ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE

• Well-versed in international cuisine, especially in the Asia Pacific region with sound knowledge of common food preparation and terminologies
• Good oral and written communication skills in Mandarin.
• Approachable personality with people handling skills
• Good listening skills
• Familiar with Salesforce, Microsoft Office applications (Excel, PowerPoint), Google platform
• Good problem solving skills in handling complaints effectively
• Must be able to work on shifts, weekends, and public holidays
• Willingness to take on additional responsibilities and ad hoc task
• Able to handle timelines committed and take ownership of tasks assigned to you
• Ability to communicate effectively with senior management and other

We are looking for a Manager, Account Management to be based in Johor Bahru. The department generally is responsible for identifying new business opportunities, promoting existing activities and ensuring fast, sustainable growth.

Responsibilities:

Responsibilities include, but are not limited to:

• Manage and expand relationships with existing restaurants and proactively identify further new business opportunities.

• Monitor accounts and identifying upsell and cross-sell opportunities

• Develop sound strategic marketing plans and ensure consistent growth for the client’s business

• Monitor each account’s performance metrics and ensure compliance with foodpanda’s operational standards function.

• Strong knowledge of all aspects of the foodpanda business model and the online food ordering market. 

Collaboration:

• Collaborate with other departments & stakeholders and provide feedback and identifying industry trends

• Account Manager will be the main point of contact in all matters relating to client’s concerns & needs

• Work with internal support functions to ensure that every deal that goes live on the platform meets quality standards - collaboration

• Collaborate with various stakeholders to ensure project delivered timely

• Collaborate  with internal departments to facilitate client need fulfillment

We are looking for a Specialist, Account Management to be based in Kota Kinabalu, Sabah. The department generally is responsible for identifying new business opportunities, promoting existing activities and ensuring fast, sustainable growth.

Responsibilities:

Responsibilities include, but are not limited to:

• Manage and expand relationships with existing restaurants and proactively identify further new business opportunities.

• Monitor accounts and identifying upsell and cross-sell opportunities

• Develop sound strategic marketing plans and ensure consistent growth for the client’s business

• Monitor each account’s performance metrics and ensure compliance with foodpanda’s operational standards function.

• Strong knowledge of all aspects of the foodpanda business model and the online food ordering market. 

Collaboration:

• Collaborate with other departments & stakeholders and provide feedback and identifying industry trends

• Account Manager will be the main point of contact in all matters relating to client’s concerns & needs

• Work with internal support functions to ensure that every deal that goes live on the platform meets quality standards - collaboration

• Collaborate with various stakeholders to ensure project delivered timely

• Collaborate  with internal departments to facilitate client need fulfillment